SAN JUAN COUNTY, UTAH -- This billing service is the most incompetent services I have ever dealt with. Because the clientèle they deal with have family or friends in Prisons or Jails they feel like they can treat people like dirt. I pay $15 for 30 minutes to speak with my son. I have paid them over $300 in the last 3 months and they still cut off the phone before the $100 limit is reached. I made a payment in Feb 2009 to them but because they set up two different accounts the posted it to the incorrect account. Then after calling they still did not move the funding to the correct account. It always takes two or more call to get anything done.
ALBUQUERQUE, NEW MEXICO -- I have had correctional billing. For a while I do receive the dates and time with my Qwest bill however, it is very important that you view these bills and always make sure you get confirmation numbers and names of the person you spoke to at correctional billing. I have caught duplicate charges on my phone bills costing me 5.75 a call for 10 min. I received some of the charges on my previous phone bill but was billed again on the next bill for the same calls. Also I have called and put money on my phone with my credit card and they said it didn't post but when I tell them I have the confirmation number they have to research it. It has been nothing but a hassle.
It is also very hard to get through to correctional billing and when you do, the customer services person does not speak English too well. And a couple of times I have been put on hold for hours at a time and/or hung up on. I would not recommend this services at all. If anyone knows of any other place I could go through please let me know.
This company really has no idea what they are doing and they need to check their systems out and get them fixed. I've been dealing with them trying to tell me I've had a check bounce when I know for a fact that isn't true plus I've been checking my account to see if it popped up and still a week later nothing. Now they're telling me my credit card is declined which is bullcrap too cause I know for a fact I have money on that too. I've spent the last 30 to 40 minutes on the phone with their supervisor and she still don't know what she's doing.
I DO NOT recommend this company to ANYONE!!! I heard there's another one that will allow your friends to call your cell and you can guarantee that I will find out that info because this company sucks and need to get their crap straight!!!
DALLAS, TEXAS -- I worked for CBS, that is till they shut down the Canada office. (They say they were losing money in Canada.) We started with them six years ago as their Main office. We had the training to resolve problems such as blocked line problems and had the best understanding how the system worked. That is, as much as they let us know. The rules changed sometimes weekly as to what we could do. It was very difficult keeping up with changes as they had us jumping through hoops, constantly.
Now that they fired us, maybe some of us will speak out. They turned it all over to Antigua, who tries hard but they do not have the yrs. of training as well they seem to have a language barrier. Now they have an office in TX & they know nothing. We constantly had to fix their mistakes. They are approximately 4 months old. After them comes Mexico! CBS insisted they wanted good customer service, then they turned the whole customer service over to 2/3 untrained people. The poor Lawyers & bail bonds co. whose business depends on their accounts being handled properly, no training for that dept. when we left.
I offer my personal apologies to all those customer who have had the nightmare of dealing with this co. I and many others took the problems seriously and tried to get things corrected through our supervisors. Their hands were tied most of the time also. In closing, I just want to say, good luck & good bye to all my customers who I went the extra mile for. My heart ached for all the families of the inmates & yes some of us did care.
I have a son in a correctional facility in New Albany, MS. I am currently in Kentucky. I have been on the phone back and forth for two and a half weeks. I still have not been able to receive a call from my son. I have removed every feature from my phone that they said could be preventing the calls from coming through.
I called my phone company every day and had their technicians call Correctional Billing Services after making sure that my line had NO blocks on it. I had their representatives speak to the supervisors and customer service representatives repeatedly and then as a last resort added another landline to my account. GUESS WHAT!!! STILL NO CALLS!!
MINNEAPOLIS, MINNESOTA -- I recently opened up an account with Correctional Billing Service to accept collect calls from my son. Their rates are 2.36 cents a call, so when he couldn't get me I put my sister name in Chicago. This is not a local service so we thought all rates applied. And plus during the account set up the CSR didn't state anything different. I looked up my account online today and they took 25.93 cent for a 20 in call.
This is crazy 'cause had we known that we would have never added that number. This is an outrage and they wouldn't even sympathize with me and at least knock half off. I think that was a total rip off to people who needs to stay in touch with their loved ones who are incarcerated.
STILLWATER, MINNESOTA -- I have nothing but problems with Correctional Billing. I have talked to the Department of Corrections in Wisconsin and they do not like Correctional Billing either and their contract is almost up. So please everyone file complaints with the DOC in Wisconsin. I always went through my local carrier and now Correctional Billing has stuck their nose in and have blocked my phone. They say that I have set up 2 prepay accounts with them and I did not. I want it through my local carrier like it always before. I cannot get calls from my son now.
Everyone needs to file complaints. I filed with the Better Business and I filed with the PUC public utilities commission in Wisconsin and also with the PUC public utilities commission in Minnesota because I live in Minnesota and was told to file with both since my son is in Wisconsin. We need to get these people out. I also had a stupid rep from Correctional Billing call me on the phone and call me and swear at me. I am so mad and won't stop until something is done with this. Please everyone file the complaints in WISCONSIN.
PASCAGOULA, MISSISSIPPI -- I am fed up with the outrageous charges that Correctional Billing Services charge inmates to make telephone calls. I believe that the amounts that they charges are too high and should be illegal. They are the ones that should be in jail. They charge almost $60.00 for three, ten minute phone calls. When you call to complain their attitude is that they don't care. I have had the same telephone number for over thirty years and they will not allow my son to call on this number even though I have near been late on paying my telephone bill.
YOU MUST PRE-PAY THROUGH THEIR SYSTEM, which sucks. I am also writing a complaint to the Public Service Commission as well as a complaint through my Congressman. They should be made to reduce the rates or face severe penalties.
Correctional Billing Services does not have a policy for any of their representatives to follow by guidelines on the phone. Most of their decisions are made by each individual representative at that time answering your long wait on hold. I do believe they should be investigated or held responsible for each of their representative's answers and remarks.
There is not a CEO, a District Manager to talk to or for that matter to settle disputes the customer has. We are told to write or fax the customer complaint department. As most of us know, it is a long and unrelentless task to get a policy answer from this company. If anyone can direct us in having something done with this company, please advise.
OKLAHOMA CITY, OKLAHOMA -- I am also very upset that Correctional Billing is so poorly run. I sent money on my account on the 3rd of April and our family member still can't call. They changed their system of accounting or something and now the money I sent is somewhere else. It's been two weeks since he has been able to call and talk to his family. I have called three different times and they said it would be taken care of within 24 hours.
I was on hold for at least 30 minutes each time and when asked to talk to a supervisor, I was ignored. I wonder what kind of company this is. In my line of work, which is education, I would be fired and would have many many parents down my throat if I conducted myself the way they are. Does anyone know of any other company that has this kind of service? I'm fed up!