This company has a strangle hold on anyone who has a loved one in jail or prison. They have what seems to be an exclusive government contract and use that to shamelessly extort vast amounts of money from people who are already suffering financial troubles. When 1/2 of the monthly income for a household is gone you can't afford 50 or 75 cents a minute to talk to your husband. Slow response times from the "customer service" in India is another drain at least emotionally. I have yet to speak to a person at this company that could be understood. How can they get away with this?
I just found out my son, who's in Kinross Corr, is unable to call me due to a block put on by CBS. It's not that there's a balance each month because there isn't. CBS has decided that $55 for 90 days is my limit. They can't tell me how they come up with that amount even though I state that I pay the collect call fee and the phone company fee every month without their help.
Forget that they move him further and further away from his family. Now he can't call when he wants to. HOWEVER if I prepay x amount of dollars he can call whenever. This is nothing more than a racket. I will petition and contact whomever to rectify this illegal practice. A lot of inmates have friends and family that care about them even though it seems like the system doesn't.
I don't understand why others are having problems with Correctional Billing Services. I set up account to receive calls from my son. First you have to find out what billing service to use from the jail to set up a phone account with so you know you are going through the right company, and you may or may not get your money back depending on what company you use. You must read their terms and conditions. When my son left Harris County, I had $97.00 left on the account so I called to get a refund from Correctional Billing Services and I received my refund check within 6 weeks. No problem! Harris County did not offer electronic mail to inmates so no problem. I sent him letters.
If you have problems with a phone representative, ask for another or hang up and call again later to get someone else. Some of those foreign people don't know what they are doing. Some companies don't take time to train well so the employees learn as they go, and sometimes you just can't understand with their accent what they are saying.
Be patient and believe things will work out for you. :) There is power in positive thinking. My son is in Montgomery County now so I had to change phone service company to Global Tel Link for that jail, and I don't think they issue refunds so I put the least amount on there. All is cool! :) When he goes to TDC, I will have to find what phone service they use. It's a chore, but I do it for the love of my son.
I have had trouble with this company as well. Thank God that I did not set up an account with this company and did research on them first. I researched the "Rip Off Report" website first, however when I called my son's prison and asked them about the emailing of letters to them they told me that they did have that service and gave me a 1-800 number to call, and lo and behold it was Correctional Billing Services.
The non-American speaking person said he checked and that they did not service that facility. I know for a fact that I used to write email letters to my son's prison through something called secure mail or something to that effect but I have a new computer now and cannot find it.
Anyway why hasn't anyone reported this company to the BBB? If they are being deceitful than they should be punished. No one should have to go through what all of you are going through, you have suffered enough. I am praying for you.
SAN JUAN COUNTY, UTAH -- This billing service is the most incompetent services I have ever dealt with. Because the clientèle they deal with have family or friends in Prisons or Jails they feel like they can treat people like dirt. I pay $15 for 30 minutes to speak with my son. I have paid them over $300 in the last 3 months and they still cut off the phone before the $100 limit is reached. I made a payment in Feb 2009 to them but because they set up two different accounts the posted it to the incorrect account. Then after calling they still did not move the funding to the correct account. It always takes two or more call to get anything done.
ALBUQUERQUE, NEW MEXICO -- I have had correctional billing for a while I do receive the dates and time with my Qwest bill. However it is very important that you view these bills and always make sure you get confirmation numbers and names of the person you spoke to at correctional billing. I have caught duplicate charges on my phones bills costing me 5.75 a call for 10 min. I received some of the charges on my previous phone bill but was billed again on the next bill for the same calls. Also I have called and put money on my phone with my credit card and they said it didn't post but when I tell them I have the confirmation number they have to research it it has been nothing but a hassle.
It is also very hard to get threw to correctional billing and when you do the customer services person does not speak English to well and a couple of times I have been put on hold for hours at a time and/or hung up on. I would not recommend this services at all.
If anyone knows of any other place I could go through please let me know.
This company really has no idea what they are doing and they need to check their systems out and get them fixed..... I've been dealing with them trying to tell me I've had a check bounce when I know for a fact that isn't true plus I've been checking my account to see if it popped up and still a week later nothing. Now their telling me my credit card is declined which is bullcrap too cause I know for a fact I have money on that too... I've spent the last 30 to 40 minutes on the phone with their supervisor and she still don't know what shes doing.
I DO NOT recommend this company to ANYONE!!!!!!!! I herd theres another one that will allow your friends to call your cell and you can guarantee that I will find out that info because this company sucks and need to get their crap straight!!!!!!!
I paid for collect calls. During many phone calls I had dropped call after dropped call. I had to call in and ask for credit for everyone of them. They would only give me credit if the phone call was immediately returned.
On 3-30-08 at 8:04 pm (duration of phone call 11 mins) and on 3-30-2008 at 1:47 pm (duration of phone call 15 mins) there was repeated distortion on the line. I could not carry on a conversation due to this distortion. I stayed on the line hoping it would stop. When I called the company regarding this issue, the said yes we are experiencing problems right now. When I asked for a credit they told me to fax in a dispute. It took me five times to finally get the fax to work. I gave them one week and called back then they told me they didn't receive my fax. They agreed to email there many office for me in regards to this. They told me it would take two weeks. On April 29th I had to call back in for other dropped calls and I asked about the calls from 3-30-2008 she said the investigation was complete and I would be receiving a full credit for both phone calls but to allow 24 hours for them to post.
On April 30th I called back when that had not posted. I was told they were busy dealing with other technical issues that day and to call tomorrow. When I called on May 1st they informed me that now there investigation showed that there was no issues with the calls and since I stayed on the line hoping it would stop I was responsible for the calls and that no credit would be issued. I explained that I didn't receive the services for which I paid and they said there was nothing they could do.
SOUTH BEND, INDIANA -- It really doesn't matter what they did to me it's the same thing they do to all of us. Rip us off and make mistakes that cause us not only anger and frustration but some of us deep depression and anxiety day to day. Why are they doing this? Cause they can simple as that and if we don't try to stop this practice it will go on and on. More abuse and discrimination for future people that haven't got a clue what's in store for them when they try to connect with another human being that needs to hear a friendly voice. Just because we want to talk to someone in jail does not mean we have to receive such poor expensive service and when we complain there is no one even accountable and they don't give a diddley anyway. They allow the reps to talk in a disrespectable condescending morally abusive way. This poor type of employee has to be because they pay poor wages and don't have any quality assurance practices in place cause guess what... they have a monopoly. You have no choice and they know it and it means more money in the pocket of the owners to hire ignorant low wage workers. Now those of you who work for CBS will be all up in arms and try to blame us the customers and that just confirms that you don't really hear what is in this web site. The mistakes you have made that causes us great pain and even defeat and that your allowed to continue to do this. If your reading this you've come to this site to report outrageous mistakes and you believe someone cares..this company doesn't care but all of us care and we must do something. The problem is we are not united. I read over and over about joining a class action suit but no one takes the ball.
We need to start a web site that we can talk to each other and unite and form a plan there are a lot of things we can do if we unite. You know in your being this bloated corrupt practice has to stop. I admit I am computer skills lacking and I don't know how to start a web site. This site is not very helpful cause we can't unite. We are human beings and should expect to be treated fairly not made to feel exploited and responsible for substandard treatment because we want to talk to a human behind bars. I think if we could unite and we have some numbers we can all write, call, email different people, places to start to bring down this Goliath and expose this corruption. It's been done before. [solicitation snip]
TEXAS -- Correctional billing services are nothing but pirates. My conversations with a supervisor at their 1-888-241-1290 # in Canada was most interesting. I was declined a collect call from an inmate in Texas because I had not set up an account with them in the amount of $50.00 plus a handeling fee of $8.00. My phone service provider assured me that they had not put a collect call block on my phone and did in fact accept third party billing. Our little friends at T-Netix had decided to do so from the correctional facilities they contract with to monitor calls. No notification, no agreements with me as to rates that will be paid, no quality assurances no contract other than they want you to know that you will indeed be held hostage by the desperate feelings you have for that loved one that happens to be incarcerated, and pay any and all monies they see fit to rob you of. Folks this is extortion at its finest. How many inmates and their families have to suffer under these faciest business practices. Time to call your local Reps and Senators. If we all took the few minutes to do so each and every day and maybe start picking up a pen to write depriving correctional billing the up front monies they so desperatly need we may end up changing things for ourselves. Lets do a little telephone boycout. Any one interested in joining me? I know many inmates and their families...it would not take much effort.