Cory Everson Fitness

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Never ending contract
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MOBILE, ALABAMA -- Oh my gosh---why didn't I read things like this before I joined this gym?? In January of 2003 I signed a two year contract with the gym and my $39 monthly membership was drafted out of my checking account. Even though I got a divorce and became a single mother during these two years, I never tried to get out of this membership because I had agreed to two years. Once the two years were up, I figured my contract was over, but after a couple of months, realized they were still drafting my account. I only realized this because I had opened a new checking account and had taken the old one down to just a few dollars before I closed it---and the drafts bounced. I found this out in April after I thought my contract was finished in January. I called the billing office to cancel my account, was told to go by the gym, get the cancellation form and fill it out and mail or fax it to the billing office. I did all of that---by this time it was May--and the billing office informed me that I had to pay the three months of March, April and May (the 26th, 27th and 28th months of my 24 month contract) before they would cancel it. I told them that I had fulfilled 25 months and would not pay another dime. I am now being harassed by a collection agency saying they want to take me to court, etc. Yes, I should have read the fine print, but whatever happened to the customer being right?? I feel that I am truly a reasonable person and if they had told me this when I signed up, none of this would have happened, but they didn't say a "two year contract, then month to month till you cancel"---they just said "two year contract". Yes, I obviously should have read the fine print, but they should also cover verbally what the contract entails, shouldn't they??
     
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anti-idiot on 2006-02-16:
"Oh my gosh---why didn't I read things like this before I joined this gym??" I wish people would stop saying that. If you listen and believe every biased review on this website, you'd have no place to go.
Anonymous on 2006-02-16:
I would say you have to cancel on your own, don't assume they'll do it for you, just because the 2 yr contract is up. That's like saying "Oh my 2 yr contract is up with my cell phone, so I won't get billed anymore"..!!
dsmith68 on 2006-02-17:
Even worse than not reading the contract or believing that something ends without written notice is the fact you do not monitor your own back account. I look at my accounts weekly, sometimes more if I have more transactions than usual in a given week. You should have spotted the continued payment of this contract well before the 2nd payment hit.
onetickedoffwoman on 2006-02-17:
OK---I guess I won't be adding my 3 cents anymore because all of you are the most negative people I have ever heard in my life. Yes, I guess I am fairly naive in believing what the salesperson told me. Yes, I should have been monitoring my bank account more closely, but when you are working 50 hours a week and dealing with a 7 year old and a 4 year old by yourself, some things fall by the wayside. Yes, I should have read the fine print, but I still think they should have explained everything in the fine print---just to make sure it was understood. I am not an unreasonble person. I worked in retail for over 10 years in management and was taught that the customer is always right---even if they are wrong. This is to save a company's reputation. I'm not the kind of person to take advantage of that rule---I don't wear things and take them back like so many people. If I don't have my receipt I don't expect full price back on an item. If I'm given too much change, I give it back. I also looked on the local BBB website and this company has an unsatisfactory rating because of so many unresolved complaints. I don't want any money back---I just want them to let me out of the piddly $233 they say I still owe, when I did pay them over $1000 over the course of two years, which at the time was a hardship for me. I thought this was a website to vent a little frustration and get a little support, but obviously I'm stupid and shouldn't expect such a thing.
dsmith68 on 2006-02-21:
If you want to protect your family, then read the contract and monitor your bank account. This is not the 60's anymore. People are out to screw you and do not give a damn about your issues. A lot of people get support and help from this website, but generally not if it is a case of not reading contracts.
gmn on 2006-09-14:
WE TOO ARE HAVING ISSUES WITH THESE GUYS. WE'VE SENT THE SAME FORMS AND THEY ARE STILL DRAFTING THE ACCOUNT - AND OVERDRAFTING IT AS WELL. THE BANK WON'T STOP THE PAYMENTS EVEN THOUGH WE ASK - AND THEY ARE GETTING THE O.D. FEES SO WHY NOT??
WE'LL NEVER DO THIS GARBAGE AGAIN.
mama3385 on 2006-09-24:
I had the same problem when my husband and I moved from Utah to Texas. I called the gym company and they gave me the run around. I complained to the Better Business Burea and the company said they were not going to do anything. so I called my prepaid legal lawyer and the lawyer sent them a letter threatening to sue and the gym company refunded my money,apologized and canceled my membership in good standing. If you need some help go to this website. www.prepaidlegal.com/hub/jasondickens The membership is only 36 dollars and month and the letter the lawyer sent was FREE!!!
therapon24601 on 2007-01-26:
I think a two year contract is a two year contract. If I haven't extended it beyond the expiration date, then it should cancel automatically. Who surrendered? Why should we have to automatically assume a salesman is lying? I deal honestly with people and expect the same. The last gym and current gym I'm a member of the salesmen told me the truth about my contract. The problem with my gym, All American Fitness at 104th and Western in Oklahoma City, OK is they don't keep it clean or repair things timely. Stop attacking the person who was victemized by a company. The whole point of this website is to inform consumers things that happen to them. Not to attack each other.
GoAway on 2007-06-04:
I have dealt with this company that is referred in the original post and I have to say, this company is very money hungry and laxed in doing their job properly. Only they have you in your done... might as well right off $xx.xx amount of money each month as a loss.
amberpvhs on 2010-01-04:
I too had the same problems with this company. I had a lot of trouble getting them to cancel my contract after I had fulfilled my obligation. They kept overdrafting my account so I eventually had to stop payment with my bank leaving me owning corey eversons the monthly fees. They never did honor my request to cancel so they eventually put the fees on my credit... ruining my credit score. I tried everything to work the problem out with the nasty woman that kept calling me at home and at work threatening to sue me. I would not recommend this company to anyone who cherishes their credit, privacy or sanity for that matter.
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Contract Termination
Posted by on
ALABAMA -- I can empathize with the person who purchased a two year membership. I purchased a membership then continued treatment for a life threatening illness. After some complications, I went to the local Cory Everson Fitness Club, spoke with an employee, and was told that there would be a couple of months between the receipt of the mailed cancellation and the time that my cancellation would take effect. I was, however, assured that the cancellation was automatic at the end of the two year contract. I opted to wait for the end of the contract. I changed banks and had only some automatic drafts (including Cory Everson) coming out of one account. Imagine my frustration when I discovered that Cory Everson was still drafting funds each month. (I did not visit the club more than five times during the initial two years.) When I spoke with the manager, she was very nice and indicated that there was no record of any conversation that I had with any employee in the corporate records. She also indicated that a cancellation (before the 26th of the month) would still not stop the automatic draft from my account for the following month. I was also asked to send my cancellation form via registered mail so that I could have a record that the cancellation had been received. I am concerned that cancellation cannot be done at the local fitness center since that is where I joined. I am also concerned that there is no record of my visit to the fitness center to cancel my membership and that a membership can be continued forever. The mamager did note that Cory Everson would turn to collections agencies to collect funds until the cancellation was processed. I will be contacting service groups, religious groups, and others who may be involved with Cory Everson to make them aware of the "two year" contract and will strongly suggest that they look at another fitness center. If they are already members, I will suggest that they get out as soon as possible.
     
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Pomona Guy on 2007-04-25:
A common complaint with gyms is you sign a one, or two, year contract and they make it difficult to cancel after the time period is over. And they always have some auto payment set up. And many people really don't use the gym, so they end up throwing money away.

That said document everything you do and make sure they don't squeeze any more money out of you than they already have.
Cain on 2007-04-30:
Just an FYI--I received my cancellation information from Cory Everson. According to their printed information, request for cancellation requires 30 days written notification. Customer and member are the same. Customer is responsible for all fees until cancellation is effective. The request for cancellation does not mean that the cancellation will be granted. Cancellation provisions are as follows:
Medical: Customer must be totally and permanently disabled during the term of membership. Total and permanent disability means such disability as would prevent cusomter form using any of the seller's facilities. Acceptable proof is a written physicians statement. (Suppose the customer does not want his/her medical information floating around in a who knows where. No guarantee of attempting to protect the medical information is a part of the Cory Everson document.)
Relocation: If customer relocates more than fifteen miles from the club, the customer may cancel the contract if an affiliated club is not provided. Customer must provide proof of relocation in the form of a new lease or utility connection in customer's name at the new address. If an affiliated club is available in the area, member must transfer membership. Other accepatable proof of relocation are: rental lease (real estate or apartment complex), house deel or closing papers, utility bill in member's name (copy of marriage certificate if in spouse's name), utility turn on request or final bill (copy of marriage certificate if in spouse's name), college schedule (customer's name and school address must be listed), college dorm confirmation (customer's name and school address must be listed), military orders ( ETS/retirement orders are not accepted unless a DD412 is included). If none of these items are available, the following must be submitted: A letter from employer where and when hired or transferred--the letter must be on compnay letter with contact personl a family mmber cannot be the employer), paycheck stub with new address, driver's license with new address. Two of the following can be accepted--the most recent bank statement, credit card statement, other statement (Victoria Secret, JCPenney, etc.).
Proof cannot be dated prior to contract; no P.O. Box numbers are acceptable for addresses; physical addresses only.
Thirty days notice is required to avoid additional payments for another month.
Cancellation fee ($50.00) is required less contract is/has expired or is month to month). Local clubs do not keep copies of contract on file. Contracts are kept in corporate office so copies of contracts must be requested by local club from corporate office.
Verbal agreements are not honored.

The staff at the local club have been very cooperative, but I think they sometimes feel as awkward as I have felt. I just hope that other people will get the opportunity to read about my experience and that they will think long and hard before signing anything with this company.
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