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Costco Wholesale Corporation

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63 Reviews & Complaints
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Shady Kiosk
Posted by Geriola on 09/27/2008
COLUMBUS -- If you are a Costco member and would like to purchase a phone from Costco, please be aware that Costco does not sell cell phones. You might be wondering why there is a huge red sign indicating a wireless kiosk within the electronics department. Well, that would be an indirect dealer named Wireless Advocates. My understanding of this shady company is that they treat their employees poorly - obviously no training, encourage shark-like sales tactics, and tell their employees to refer all customer service issues to the retail store. The representative was uninformed, manipulative and aggressive. Cared a lot about the sale, but not much about the customer. This seems to be the common practices of this company. I have never received my mail-in rebate from this company. The accessory package they paraded as free was distinctly cheap and the case didn't even fit the phone it came with. The DM was unwilling to talk to me personally. Plus, every time I walk down that particular aisle, there are two representative waiting to harass me about purchasing another phone. Not a great experience. Wouldn't recommend. Go to the retail store. You will get what you pay for.

However, I will say that the Costco management has been super-helpful in aided in cleaning up my mess and I am sure many other messes this company carelessly leaves behind.

     
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Posted by Anonymous on 2008-09-27:
If you go to Costco.com, then to the cell phone site, they have much more available than at the store kiosks. It's an AT&T site. They waive the $36 charge you would normally pay on the AT&T site for activation and have numerous phones to choose from for pretty good prices. They do throw in the car charger, case and blue tooth for free, so it's not like you're paying extra for it. If it turns out not to be to your liking, then you can always replace it. Just saving the $36 is worth it to me. But, I will do my transactions on-line and check out the phones at the AT&T store to be sure I find one that fits my needs.
It's only a bargain if it works for me.

Thank you for warning everyone about the kiosk though. I stopped by one in our store and did not have the high pressure sales people, but, as we all know, every experience is different depending where you are. I noticed that they did not have the phone choices that are available through the Costco site. That in itself was reason enough for me not to purchase through the kiosk.
Posted by dan gordon on 2008-09-27:
The carpet dept, home improvement and many other areas of costco are 'franchise' type operations not Costco. The best thing is to complain to Costco mgmt if you don't think the operators are treating customers well.
Posted by Anonymous on 2008-09-27:
Most cell companies partner with big businesses to sell their services within their stores, it's a win-win for both companies. I'd definitely let Costco management know of your experience, they do take consumer feedback into consideration before renewing agreements with these companies.
Posted by nstigator39 on 2008-09-27:
I purchase my cell phones at the Costco kiosks and have found them to be fair, but not always knowledgeable about the products, of which you don't have many choices. Like the other person said you get the freebies and no cost and you do save the activation fee. Also if you decide you don't like the phone, you can take it back during the first thirty days for a full refund. I know, I took one back, no problem.
Posted by Preferred Customer on 2009-03-26:
I want to reply to the original post. I am a Costco member in Ohio and have had nothing but luck with Wireless Advocates inside Costco. I switched from Sprint to Verizon at the Costco kiosk and was tickled pink with all the money I saved! I originally stopped in the Verizon store on Polaris Parkway and had to wait in line for like 40 minutes only to find out the phones I wanted were way over priced and 1 of them was out of stock. I stopped into Costco to pick up a few things and walked bye the Wireless Advocates kiosk and was very warmly greeted by a very nice and very knowledgeable salesman. This gentleman helped me decide exactly what phones I needed what rate plan and what features and everything. There was really not any pressure to purchase immediately and I did not have to wait in line. I saved $135 just in activations alone on my 5 lines. I was also given an accessory pack with each of my 5 phones. Included you get a case, ear bud thing and a car charger! The only thing that mattered to me was the car charger. Those things are $20 - $30 a piece anywhere you go. (that was another $100 they saved me) The salesman was able to port all of my Sprint phone numbers over and my phones worked when I walked out the door.

I have since sent a couple of my friends in to get phones from the same sales guy. He was just as helpful to them as he was to me. My one friend had T-Mobile and got an upgrade from them and had a problem getting the rebate from T-Mobile. She went back to Wireless Advocates and the same guy was able to contact T-Mobile on her behalf and get the situation taken care of fairly quick. Being that it was a rebate from T-Mobile themselves the sales rep could have easily told her to contact T-Mobile herself. (like what was stated in the original comment) He told her that he was glad to help and even apologized on T-Mobiles behalf!!

All I am saying is at least give them a chance. You may have had a somewhat bad experience, but I know my friends and I could not be happier with our experience with them so far. Oh, I almost forgot I had a problem with 1 of my phones about 2 1/2 months after getting it and they replaced it with a brand new phone. NO QUESTIONS ASKED!! With the Verizon store I would have had to wait in line or be on hold for an hour and wait for a phone to be mailed to me. They were extremely helpful.

The comment about aggressive sales tactics and poor training was not the case at all with us. They knew all about the phones, carriers, and did not really pressure me into anything I did not want.

Now almost every time I go into the store when I walk past the kiosk I tell them how happy I am with my phones and you can tell they appreciate it too.

Why waste money and your time by going anywhere else? These guys will really take care of you for sure.
Posted by Samulonis@cfl.rr.com on 2011-05-18:
Costco kiosk has been a friendly, low pressure, informative experience each time I need to upgrade my phone.
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A nasty and physically abusive Costco employee
Posted by Bababooey on 08/09/2004
STORE LOCATION: HAZLET, NEW JERSEY -- Costco Wholesale Corporation warehouses (specifically the one on Route 35 in Hazlet, NJ) suck!!! Costco had better do something about the nasty employees working the front entrance checking membership cards. One day, a couple of weeks ago, as I was attempting to enter the warehouse, a nasty, middle-aged, female Costco employee (who was too busy bullsh!tting with another useless employee to initially notice me) grabbed me by the arm and demanded to see my membership card. It had been in my hand all along, but this beeotch never saw it because she was too busy yakking and not paying attention to doing her job. I told her to take her hand off of me, and I proceeded to file a complaint against her with the manager.
     
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Posted by chris75056_1 on 2004-08-09:
If you knew the card was going to need to be checked (and I assume you had it out for that reason), why didn't you stop and show it to her?
Posted by Sparticus on 2004-08-09:
We recently visited a Costco for the first time. We were told we could look around and if we saw anything we liked, we could purchase it and pick up our membership cards on the way out. Well we did some shopping, and filled our cart with all kinds of frozen foods, etc. After checking out, we stopped by the customer service desk to "pick up our cards". Little did we know the process takes about 45 minutes. It would have been nice to know BEFORE we loaded up on frozen goods in our cart. We ended up leaving without getting our cards and haven't been back since. Word of warning, get your card FIRST, then shop if you plan on buying any perishables.
Posted by Bababooey on 2004-08-09:
In response to chris75056_1, I'd just like to add that it is not my job to stop and make sure that the front entrance membership card checker sees my card. I am a CUSTOMER, and she is an EMPLOYEE. Her job is to stand at the front entrance and check (the key word is CHECK) customers entering the store to see that they have valid membership cards. She should not be engaged in personal conversations with other employees while she is supposed to be doing her job, and she has no right to EVER to put her hands on a customer.
Posted by tmoff19962 on 2004-08-09:
Pay attention next time!
Posted by chris75056_1 on 2004-08-09:
Bababooey, technically it IS your job as a customer to make sure you present your ID upon entering. You act as though just because she was talking with someone, she was neglecting her duties. While the arm-grabbing thing was uncalled for, you knew you should have shown your ID, you didn't, she called you on it, etc. Next time, just present the card to whoever is there, regardless of whether they're having a conversation or not. It's just that simple.
Posted by oneufear on 2004-08-09:
bababooey............you did the right thing.....and pay no attention to the people on here saying otherwise. She would have been grabbing for a rag to stop the bleeding had she grabbed me like that.
Posted by oneufear on 2004-08-09:
bababooey..........you can also sue the hell out the store AND the employee that physically touched you..........I would.........and take a vacation on Costco.
Posted by tander on 2004-08-09:
I agree its her job to check the cards, thats what she's being paid for, not to be talking to other employees and not paying attention, and she had absolutely no right putting her hands on you.
Posted by AnonymousNY on 2004-08-10:
chris75056_1: It is not the job of the consumer to go out of their way to ensure an employee is doing their job. When I visit Costco, the employees at the door are very often chatting with other employees. I simply ignore them, and go on with my shopping. Frankly, it is a waste of payroll dollars, since they are not actually checking to see if your Costco account is actually valid -- only that you have a card. If you don't have a card, you won't be able to pay anyhow. Warehouses like BJ's don't bother with checking membership cards.
Posted by Bababooey on 2004-08-10:
chris75056_1, you are a jerk! It seem that you enjoy critisizing people for no good reason. Don't say that I am wrong and try to blame me for the conduct of that Costco employee. Even the manager of the store apologized to me and said that the employee at the front entrance wasn't doing her job properly!
Posted by chris75056_1 on 2004-08-11:
Name calling. Nice. Your maturity rating just shot sky high.
Posted by racerchic83 on 2004-08-11:
Well its kind of like going to a club and trying to pass the bouncer without getting carded. you know you should present your ID so stand in front of her and hold it out.
Posted by Bababooey on 2004-08-12:
I don't understand why so many people out there are so passive. When it comes to patronizing a business which I pay a $45 annual membership to be a member of, I feel that the employees of that business should bend over backwards to treat their customers with courtesy and respect. The Costco employees who check membership cards at the Costco location in Ocean Township, NJ are always polite and respectful... why can't they behave likewise at the Hazlet, NJ location?
Posted by AZJEM on 2004-10-22:
Bravo for going to management! I would have gone for the throat for that move. Power hungry people. It's a costco for heaven sake, not a military base. And yes, you are the customer, you don't work for the employee they work for you. At the Costco I go to in Palm Springs, they rarely really look, I could be showing them my Smart and final card most of the time. Hope you got, at the very least a free years membership and for the employee, their walking papers.
Posted by Ronyy on 2004-11-13:
I know that Costco Members are very rude to the Costco employees, and attempt to cause trouble for them when they have a chance. Not all but a few who seem to hang around the place for entertainment rather than to go shopping. It is a food club, and you pay to get lower food prices, not to abuse people who work for a living.
Posted by Bababooey on 2006-12-02:
Here's an update: That nasty biotch who put her hands on me at the Costco Wholesale in Hazlet, NJ back in July 2004 has long since been fired. The Costco employees who now stand at the front entrance checking membership ID cards at that location are pleasant and polite, and I have never had a problem with them (or any other Costco employee) since the incident described above. It seems that this nasty woman who I had a problem with was simply not cut out for dealing with the public!
Posted by aac81 on 2006-12-29:
I highly doubt that this person was fired for this reason solely because, believe it or not, Costco employees are teamsters and it is really difficult to get them fired (I've heard of some employees even being caught stealing and only suspended). They do talk a lot, you would think for $18/hr and full benefits (even if they only work part-time) they would do a better job! Bababooey, the Ocean Twp. location is non-union, which would explain the pleasantness!
Posted by SAM391188 on 2010-07-27:
as a former Costco Employee on behalf of Costco Wholesale - I'd like to apologize from the bottom of my heart for that employees bad conduct.
I wouldn't have treated you like that.
Posted by hi on 2013-07-16:
costco rocks!
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Costco Cakes
Posted by SilverWngs71 on 01/14/2007
YAKIMA, WASHINGTON -- Yesterday I went to get my daughter's cake for her B-day. The cake was beautiful. The price for the sheet cake is wonderful. At most stores you can pay up to $25.00 for a quarter of a sheet cake, however at Costco you get the sheet cake for $15.00. This cake we had the white cake with cheesecake in the middle then butter cream frosting. The quality and quantity outshine many other stores.

We used Costco for our wedding as well. We had 2, The wedding cake and the groom's cake. We also bought a bouquet of 24 roses for $15.00 as well. Even though you do have to have a membership to buy there, it's well worth the price.


I enjoy shopping there and there really are quite a bit of great deals. This is one of my favorite stores to shop!
     
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Posted by Anonymous on 2007-01-14:
Good review! I wish I had a Costco near me..
Posted by Skye on 2007-01-14:
I agree, good review. That was a great bargain.
Posted by lobo65 on 2007-01-14:
Man, I wish we had a Costco too. There isn't one within three states of me.
Posted by Nohandle on 2007-01-14:
We don't have a Costco in my area, Sams being the only wholesale club. I've been told by others Costco is better than Sams. Good review.
Posted by Skye on 2007-01-14:
I found this locator website.


http://www.costco.com/Warehouse/locator.aspx?cm_re=1-_-Top_Right_Nav1-_-Top_locations

For those of us who do not have any close by. You can order on line also, if anyone is interested.
Posted by Kaloha on 2007-01-14:
I love Costco! I shop there all the time! Don't forget about their food court, who can beat those prices....a Polish or hot dog and a drink for a $1.50! And their pizza's, $9.99 for a large pizza!
Posted by Anonymous on 2007-01-14:
Good review! I like Costco but the closest one is 99 miles away from me.
Posted by Anonymous on 2007-01-15:
We have both in my town, but I've been a longtime Sams Club fan. I would guess that certain items like sheetcakes are what they call "loss leaders." Those are items sold at cost, or slightly below cost to attract customers to their stores. I just "re-upped" my sam's membership, it was 40 bucks. But I figure I'll make that back on savings on gas prices and other bargains throughout the year. I'm a big fan of their photo department. Nobody can touch their prices on 8x10 and poster sized prints.
Posted by Noneill on 2007-01-15:
Yep we love our Costco too. Great bakery.
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StarStarStarStarStar
Kirkland Car Battery, Great Price and Warranty
Posted by Ok4now on 11/30/2012
My five year rated car battery is approaching six years old. It has not failed but it's at the end of the life cycle. Not wanting to take a chance and be stranded I researched new batteries. Checked all the top brands, Interstate, Everlast, DieHard etc. They were all priced well over $100.00. Then they whack you with a $25.00 installation charge. What a rip.

Costco had exactly what I needed for $78.00 bucks. This is not some junk economy battery. Consumer Reports rated it a Best Buy. It comes with a 100 month warranty with a full replacement the first three years. The Cold Cranking Amp is a whopping 850 compared to the 500 Amp of my current battery. When you return your old battery to them you get $9.00 bucks back for the core lowering the price. The savings for this one purchase easily paid for my yearly membership. I have their Executive Card which gives me additional cash back. This is a sweet deal, check it out.

     
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Posted by leet60 on 2012-11-30:
Very informative review. The area in which I live, unfortunately, does not have a Costco. I had battery problems about a year ago and purchased a new battery at Advance Auto. I was pleased that they also did the installation for free.
Posted by MRM on 2012-11-30:
Ok4Now! Long time, no see!

Hoorah to Costco for providing you with great service!
Posted by Old Timer on 2012-11-30:
I have used their batteries before, they are good and last. I checked them out, Johnson Controls is one of the suppliers for the Kirkland brand car batteries. Same outfit that makes the Die Hard for Sears etc.

Love Costco, all savvy consumers should join Costco!
Posted by trmn8r on 2012-11-30:
Old Timer - unfortunately, the "Johnson Controls" name isn't the be all, end all. I had two bad batteries, out of two, from Wallsmart.

It is a great company, but appears to also make low-end stuff for low-end retailers.
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Completely out of control employees
Posted by Justin001980 on 05/01/2006
ARLINGTON, VIRGINIA -- On Sunday, April 30, I attended the Arlington Virginia store. Never have I been so dismayed at customer service.

I went to the store to open an account and do some grocery and electronics shopping. The employees that assisted in membership were very polite. However, upon checking out, I left my cart with my roommate to go out to the car and get the parking ticket so that it could be validated by your store. Upon attempting to re-enter, I came back in thru the exit in hopes to proceed to the check out to finish the transaction. While attempting to enter the exit, a plain clothes gentleman grabbed me and told me the store was closed. I immediately told him to get off of me and stated he had no right to grab me. I then stated I was going to the register to meet up with my roommate. He continued to use his elbow and shoulder to nudge/push me out the door. I asked who the hell he thought he was touching me and he said he worked there. He was not in uniform or no name tag. He told me I could wait outside for my party. After another minute of exchanging words with him and his friends surrounding me and getting in my face, I asked his name and he said he didn’t have one. I then asked an identifiable employee to speak with the manager. The manager came with a name badge inside a sweatshirt that read Lorenzo and asked what’s up. I told him what had happened and he agreed with the employees actions and said he was a LP worker which I assumed was loss prevention floor walker. That was his reason for not being identifiable. I said ok, that’s fine but he still had no business grabbing a customer and not even identifying himself as an employee. All he had to do was ask if he could help me with something and state the store was closing. I would have given my reason for entry and he should have presumably let me enter. Not tell me to wait outside after physically removing me from the store. The manager was not reassuring in the least. He simply restated that the store was closing. I said thank you, you have been a huge help and walked away. He then proceeded to the employee and began joking and laughing with the witnessing employees.

I will find it very difficult to ever desire to step foot inside that store again and I will find it even more difficult not to spread the word about the horrible treatment and unprofessional actions displayed at that store. I desired a membership to Costco based on word of mouth and I am very disappointed in the result.
     
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Posted by NotHappy on 2006-05-01:
Wow! It must be a corporate thing, in my local Costco in Clifton, NJ I had a situation with a employee at the exit. Since the first day it opened back I thing in 1995, I had been a Business Customer. One employee was there and she was in charge of checking your receipt at the exit. Always had a problem and took forever next to other employees checking the receipts. One day after getting married last year I convinced my husband who is Diabetic to switch to their pharmacy. He would have to pay out of pocket, submit the receipt and get refunded. All was well until our first rejected claim because Costco drew a line down the center of the bill. ( you know this is how they know the cart was checked). Every time since then we would tell the person checking the pharmacy bill to not put it down the center, but in the corner, and had no problems until we got this employee. Of course they do not wear name badges here either. She gave us so much problem, and was soooo rude, saying she had to put a line down the center and did not care that we would have problems getting refunded our money. she then said and I quote "if you have problems shopping here because we check your cart dont shop here" so now we do not. took my 30,000 business shopping to BJ's. I did the pharmacy thing because of convince. And Costco store manger responses, we have to mark the receipt. She was doing her job.
Posted by yoke on 2006-05-01:
What is so ironic about them checking your carts is if something wasn't put up to be scanned to be paid for it is the cashiers fault not yours. You have to empty your cart completely in order for them to load it up at the other end (if you can get them to do that). How are you going to steal the bulk items they think you are? There are times it has taken 10 minutes to get out of the store, after we have paid. We very rarely go there anymore, it is cheaper and hassle free to go to Big Y and buy the buy 1 get 2 free things. I don't think Costco saves you money when you consider you are also paying a membership fee each year. Showing the card is a joke since you have the card ready and the person at the door is to busy talking to their friend and they ignore you or look at you like what??. Save the company money and not have a "greeter". If the person doesn't have a card when the go to check out they don't get to buy what they want. You don't need 2 people to check your membership card. We get less hassel when we go to the military base with our ID's.
Posted by Anonymous on 2006-05-02:
I'm surprised at your comment. Costco has a rigid policy when they close they close - however you could've indicated that you needed your parking validation stamped. I think in this case you were surprised at the process of how the store closes. But I strongly do not agree with the "joking" with the LP worker and manager. That manager makes over $80,000. - his conduct inappropriate and not conducive to Costco's "What we believe policy" a policy implemented by the former company Price Club. However take a photo copy of your membership card and write a letter to Costomer complaints and submit to the address at the bottom of this message.
http://phx.corporate-ir.net/phoenix.zhtml?c=83830&p=irol-shareholder

Good luck
Posted by DORCAS on 2006-05-02:
If you were truelly grabbed as you say you were, you have more problems then an employee not giving a name or a manager making jokes at your expense(which I agree is inappropriate). That's assualt! That is what you need to report,then cancel your membership ASAP.
Posted by Bababooey on 2006-12-02:
If I were you, I would write a letter to directly to the CEO of Costco detailing what happened to you. I am sure that the CEO will not be a jerk like the manager was!
Posted by aac81 on 2006-12-29:
There are rules in life, get over it. It is for the safety of those employees and members still in the building. So many stores like this have large amounts of cash on hand at night (sometimes over $100,000) and these types of stores have to go out of their way to ensure that something doesn't happen. I bet you wouldn't like it if your kids were in the store when it was being robbed because they just let anyone in while preparing to close. There was one location that was robbed at gunpoint with shots fired while the armored car was attempting to make a pickup. Sometimes Costco members feel that because they pay $45 (now $50) they can do whatever they please. I would say Costco (or any store) and its members are better without you. Next time I suggest being more aware and stop being a last minute shopper!
Posted by ducati900ss on 2007-01-15:
As a business owner I know first hand that the customer is not always right. Costco has rules to follow as a member, that is why it is not open to the public. I listen to the rules and respect the employees who work there and have had nothing but respect in return. Before posting a complaint on here I am sure writing a letter as suggested before would be the way to go. I also suggest not going to Costco if you are in a hurry, it is not a Convenience store.
Posted by gsg54 on 2007-12-18:
These last two posters either have a friend or family member working at costco. They must have in order to post what they did. I am truly amazed that they think it was ok for them to grab someone. It is against the law to lay hands onto anyone without just cause.
If someone grabbed me without cause or reason they would have ended up on their ass, and yes I am trained to be able to do just that. Of course the smart thing to do would have been to call the local pd and press assult charges. Sorry, but if it went down like stated the employee commited a criminal act. It would have been different if the employee identified himself, ask the custormer to leave and the customer refused, but in this case it was assult.
Posted by Anonymous on 2009-02-13:
Costco in Waipio Hawaii has a few thorns in their bush of pleasant employees. One can go through an entire check out scenario without so much as one word to the cashier. No hello, no smile, no thank you. Aislin is one of the thorns and she needs to be plucked from the costco bush! She is RUDE!
Posted by madasahen on 2009-02-17:
I was an employee of the demo company for a few years in Virginia. There are a lot of nice employees all over but there are some really nasty managers in Costco. A woman who is a warehouse manager in chantilly, va is the meanest person i have ever met. She uses foul language at the employees and I have seen her lie about demo ladies to their supervisor. She has even steped on the backs of others to get to where she is. There are so many others.
Posted by I Like Honesty on 2010-02-11:
I've never tried just walking in the exit without looking for an employee to talk to first. Sometimes I've needed to run back out to the car for ID, or my checkbook, or something like that. I always have just shown my card, explained that my husband or the cart or whatever is at the checkstand waiting for me, and they've always let me in with no problem. It's really weird that the security guy "grabbed" you and pushed you back out and wouldn't speak reasonably and politely to you. Of course, I'm a middle-aged white woman and they probably don't question people like me.

Maybe if you're a younger guy in a hoodie they could be a little more intense. Were you possibly a little abrupt and sassy back to him? Did you sense that if you'd been really apologetic to him he might've lightened up on you? I guess you didn't particularly feel that way, though...when a guy is grabbed by another guy I think there's a little adrenaline thing going on. I agree that his grabbing you was out of line UNLESS he truly thought you were trying to dash into the store at closing time, or perhaps he sincerely thought you were a bad guy. Or maybe he's just a total jerk.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
This Company Is Ridiculous
Posted by Carjovi1 on 12/27/2012
I had a problem with the hard drive on my laptop and called in. They made me dump the computer and reboot with the original programming provided by the laptop company. It still had the problem,so they took it in for repair. They decided it was the fan, replaced it and sent it back to me. The laptop still had the problem, so they made me dump the computer again. It still had the problem so they took it in again and still found nothing wrong and sent it back saying it was fine. Even though it was NEVER FIXED, they then told me I had to see if the problem still existed. DUHHHHHH, if you didn't fix it, why would it suddenly work??????????? I spoke with these people on the phone soooooo many times it was unbelievable and still don't have my laptop fixed. I'm sure when I run it this time and it still has the problem, I will, AGAIN, have to dump the programming and reboot, explain it once more, send it in again, and still not have it fixed. This company is a scam to keep from actually fixing problems. The goal is to wear you out. This is NOT a benefit when you buy from Costco, it is a huge hassle. I will now have to buy my own new hard drive for my paperweight of a laptop in order to make it useful again. Thanks for the hassle Costco!!!!!!!!! I won't buy another computer there.
     
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Posted by Tezrien on 2012-12-28:
So exactly what is wrong with the laptop ?
Posted by ok4now on 2012-12-28:
Costco has excellent customer service. Did you try speaking to a supervisor to remedy this problem?
Posted by At Your Service on 2012-12-28:
Replacement of a fan implies there is a problem with overheating. You haven't given any explicit details as to the problem, but I might suggest making sure to use the laptop in a way to keep it well vented. Some laptops get their cooling from underneath and if used on a soft surface, a bed for example, can run into a problem with getting adequate cooling.
Posted by madconsumer on 2012-12-28:
very helpful review, and voted as such!

thank you for taking the time to post your review here.
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StarStarStarStarStar
Fantastic Return Policy
Posted by MundoCaniDog on 09/07/2012
GRAND RAPIDS, MICHIGAN -- Earlier this year, I bought an HP All-in-One printer from Costco, and it really just did not meet my needs. After more than nine months, I was done messing with it and decided to get a new All-in-One.

I checked Costco's Return Policy online, and did not see any restrictions specifically cited for printers. Just in case, I called their Customer Service line, and they assured me I could return the printer, despite how long I had had it in my possession.

I boxed it up (original box), took it in (with my receipt), and, without question, they accepted the return and gave me my money back.

I bought a new All-in-One (from Costco) and love it (Cannon).

Then I remembered that I had bought a bunch of ink for the original printer -- ink I no longer needed nor could even use.

I also had NO receipt for the ink, which cost more than $100 (minus $20 because I had bought it with a coupon).

One day, now it was more than 10 or 11 months since I had bought the ink, but one day when I was at Costco, I stopped by the Customer Service desk and asked if it was possible to return the ink WITHOUT a receipt. They said sure, as long as it was still in the original packaging.

A few days later I returned with the ink, they accepted the return and refunded my money (just a bit over $90, as I recall). No questions asked.

They did, of course, pull up my account and confirm the purchase and all before accepting it back, and what I was returning was still in the original packaging, had not expired (I'm pretty sure there was an expiration date on it), and was good to just place back on the shelf.

Bravo, Costco! What a great way to treat your customers. I am proud to be a member and encourage others to join as well!
     
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Posted by ok4now on 2012-09-08:
Bravo!!! Excellent review about Costco and how they treat the customer right. I love this store and am amazed with their pricing, fantastic customer service and liberal return policy. They really set the standard on how to treat the customer. The $55 membership fee is well worth it.

In the last 10 months I have spent over $5000 at Costco. I purchased a Samsung 55 inch HD TV for $2000 which was cheaper than Amazon pricing. They extended the Samsung warranty an additional year. Then for $100 bucks I bought an additional 3 year in home zero deductible extended warranty from them. They also have a concierge service that offers free tech help. Beat that Best Buy and Sears.

I upgraded my membership to Executive which gives a two percent cash back return on all purchases. They just mailed me a $110 check that can be applied to my membership renewal. So now for the next year my membership is free and I'll continue to earn the two percent cash back. This is a sweet deal!!
Posted by Izzy on 2013-07-24:
Given the crappy quality of HP printers these days, Costco's "no questions asked" return policy is a huge win for consumer protection. The top document feeder of my HP 7525 printer broke shortly after purchase. The rest of the printer worked fine, so I just made do. Today (5 months after purchase) I needed that feeder, so I returned the printer and picked up an equivalent Canon Pixma MX922. I'll keep my fingers crossed.
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Had To Buy 2 Laptops Because One Was Faulty
Posted by JodiA on 02/25/2010
I am writing this as a saddened long time fan of Costco. I like buying from Costco because I travel a lot and have always thought Costco takes care of product issues. I shop at the Costco in Kailua-Kona, HI whenever there and in Burlington, WA when I used to live there.

To make a long story short, I bought a brand new laptop from Costco in Kennesaw, Georgia, Store #189 on 2-8-2010, I paid with my Am Ex Costco Card. I build websites for a living and I thought the computer was awesome, I had read a ton of online reviews and they were all great. It has a giant screen which I thought would be great when traveling because I have 2 desktops and they both have big screens, and they are both great machines. My old laptop was 4 years old so I replaced it.

I didn’t use the laptop much because obviously I have 2 desktops and all my graphics, etc. other programs are on my desktop.

I flew out to Los Angeles on 02-06-2010 because my husband was going to be here on an extended business trip and the weather is better than Georgia this time of year.

Now, when I saw I build websites, I am not talking about “dragging and dropping” and whatever people think, I have code to type when modifying and I have to type CSS and PHP quickly. While in LA working on one of my clients sites I found the keys periodically skipped. I would find letters here and there missing when I typed a long slew of code. It cost me HOURS to go through all the lines of code and try to find where I was missing letters, colons, etc. It was extremely frustrating.

I thought, “hm, I must be tired” and put it away. The next day after a couple hours of use it started doing it again. Again, I thought maybe it was just my touch was off on a new keyboard I hadn’t used. I put it away. Later that day my husband was using it to work on his screen play and after awhile I hear him swearing….. Now, my husband types with only 2 fingers, very slow……. I ask him what is wrong and he said, “The keyboard keeps missing letters when I’m typing. Watch.” And I watched as he poked various keys and sometimes the keyboard responded and sometimes it didn’t.

I told him it was doing that to me too. We found it does it sporadically. Sometimes it works just like a new laptop should, sometimes it doesn’t. I checked online for any complaints online, found none. Then I called the Costco in Van Nuys, CA, the closest to where we are staying right off Mulholland Drive. I asked to speak to someone, a manager or something. I asked him if had this problem with this model, he said no. I told him I bought this in Atlanta, CA, he said it didn’t matter, he would exchange it and he wanted me to be happy.

I went in on 2-8-2010, to the Van Nuys store. They were very busy, the line for returns went down the side of the building. We finally got to the front and the girl had someone come up from wherever and you could tell he was trying to see if there was something wrong with the keyboard. Then the girl tells me she can’t exchange it because she thinks it came with a disk. I told her I was pretty sure it didn’t come with a disk. It was the best laptop I had ever bought in terms of setting up, I just turned it on, entered some stuff and voila!

She said she can’t get credit from HP without a disk. I told her I was sure they had the same model, she said they don’t. She said take it back to Atlanta and just buy a new one here.

UNBELIEVABLE!! I was pretty sure it didn’t come with a disk, and I didn’t need the box or anything else, I just needed a new computer. She said she would call someone over to the laptops to help me pick one out.

SO!! I go over there and wait. Guess what? No one came. And my husband and I held my laptop up to 2 of the big laptops and they looked IDENTICAL. I mean same exact everything!

So I can’t afford this to happen again, I have deadlines, I have clients. So I bought the smaller one but still $799. I don’t care as long as I have a computer that works. So after a hectic checkout and having to get my out of state check verified twice because whoever did it the first time didn’t initial it or whatever. Then I stood at the cage for quite awhile because they couldn’t find the computer. Finally they found it and I was able to go home.
Guess what???? NO DISK!!!!!!!!!!!! Just like I told the gal IN Costco I was pretty sure it had NO DISK!

The story gets worse!! Not only do I have to lug 2 laptops across the continent. I get in the DAY MY 60 DAYS IS UP!!!! And I don’t live anywhere NEAR Costco!! I leave at midnight on 2-1 and land at 7:00 AM on 2-2!!!! I live an hour and a half away from the airport!! So I have to get a little nap and drive the one hour each way to the Costco in Kennesaw, GA to return this laptop!!!! Why?????

This is sad and complete madness. I can’t believe Costco doesn’t have a customer care or help center because this is just not reasonable!!!!!
So Costco, are you sure I can’t return it before I fly? And the Costco in Kennesaw better take this back no problem. Surprise, this laptop has had no problems. I am severely disgusted, sick to my stomach over this disgraceful debacle.

Shame on you Costco………….

     
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Posted by Critical_level2 on 2010-02-25:
You made want to check the dates, as I was reading it, you were going back in time. You bought it in Georgia on 02/08, went to CA on 02/06, Returned home on 02/01 and 02/02.
Posted by jktshff1 on 2010-02-25:
minimum of 50 bucks a year for the right to buy something at a "discount"
??? I don't get it.
Posted by JodiA on 2010-02-26:
Yeah, I was at Costco yesterday and saw it's 90 days not 60 days!! And a professional web developer writes code and shouldn't use a Mac unless you need gimmicks to help you.
Posted by Anonymous on 2010-02-26:
jktshff1: Is that your standard response to every Costco concern? You don't understand why people seek discounts? You don't understand why people join clubs? So what?
Posted by jktshff1 on 2010-02-26:
Pretty much, do you have a problem with that? Skip my comments.
No one has ever explained it. I've tried it and was unable to show a savings over other stores after "shopping around". 50 bucks is 50 bucks and if I can't at least recoup my $$ (though you should be able to "profit" ie save more than your fees) It's throwing money out the window. Better use would be to donate it to a charity to get the tax deduction.
That being said I'm also a person who saves the cash to make a large purchase then finding a deal, rather than "just have to have it right now" (weapons excepted).
Have a nice day :)
Posted by Anonymous on 2010-02-26:
You'll more than likely save more than $50 a year on the gas discount alone. I seriously doubt you've really looked into it. Just Google something like "How much do people save at Costco" and you will find overwhelming testimonials. Toodles.
Posted by jktshff1 on 2010-02-26:
Look again, I stated that I tried it. I was a member for a year. Did not save any $$$ versus buying at non membership fees.
I travel all the time (purchased car in late 07 and just turned 150k on it) and gas purchased is another place where savings at the pump don't necessarily mean savings down the road. My mileage decreased with "cut rate" gas by 4-5 miles per gallon as well as carburetor adjustments and sparkplug wear and tear. I've tried several major brands and have narrowed it down to a couple that I use.
Google whatever statistic you want and you can get any answer you want.
I am just passing on the information I have.
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Costco Is Outstanding
Posted by Assertor on 02/02/2009
MATTHEWS, NORTH CAROLINA -- I have read several anti-Costo reviews and I think it is time for us satisfied Costco customers to speak up. Costco is simply the best retailer I've ever encountered, regardless of pricing. It offers very good quality and very reasonable prices which adds up to great value. Its customer service is superb. I mean, how can you not like a company with a policy that allows customers to return anything (aside from electronics) at anytime for any reason for a full refund, no questions asked.

What's more, Costco treats its employees well (average pay of about $16 an hour) and it shows when you come in contact with them. Costco employees are almost always well informed and helpful.

Let me give you a few examples of Costco's service:

--A friend bought a $400 water slide for his kids and shortly thereafter ran over it with his lawnmower. When he called his local Costco store to find out where he could buy a new one (the store was no longer selling it), a Costco employee told him to bring the slide in for a full refund. The guy carefully explained that it was HIS fault, not Costco's, and the merchandise was not defective. But the Costco employee said that didn't matter. My friend got a full $400 refund.

--I once discovered that a patio furniture set that I had purchased for $1,200 four months earlier had been reduced to $900. I went to Member services and not only got a $300 refund but $600. Seems the merchandise had been marked down again, this time to $600, but the lower price hadn't been posted on the floor. If the Costco manager hadn't told me, I would not have known it.

--Another guy bought three wooden bar stools from Costco and after four years two of them had broken and one was near collapse. He took them back, got a full refund and bought three new bar stools from the same store for the same price. The new ones were metal.

Let me add that I have never, not once, encountered a rude employee at my local Costco store and I have always been greeted pleasantly when I enter or leave that store. Costco is truly a great organization. No wonder it is so successful.
My guess is that most of the people who gripe about Costco are chronic complainers. They are the types who display "attitude" at the first sign of a problem. While I am no shrinking violet, I begin any dealings with any store in a reasonable, measured manner.

I rarely have to escalate and I usually get what I want. Then again, I don't make outrageous demands.
As the old saying goes, you reap what you sow.
     
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Posted by Anonymous on 2009-02-02:
If you sign up for their Amex card, they'll take that back too.
Posted by L Lake on 2009-02-02:
I'm a big fan of Costco and have been a member for more years than I remember. I love Costco, but here are things that I would change. One is that they would have a floor employee who walks the aisles, so you could ask questions about products. Another is that they put in a express lane, so someone who has only a few items to purchase isn't caught behind customers who have their baskets loaded to capacity.

My biggest pet peeve about Costco is when each time you visit, they're after you to get their Executive Membership card. They tell you that you will get much money back, but if it wasn't a big money maker for Costco, they wouldn't push it. I hate each time I am at Costco, I am approached to take their Executive Membership card.
Posted by Anonymous on 2009-02-02:
By your examples given, anyone could purchase anything at Costco and a get a full refund (or more if the item has since been gone on sale) whether or not they personally destroy said item(s), or however much time has passed before said items become faulty. If all of this is true, why does ANYONE bother to shop anywhere else? I'm going to Costco from now on.
Posted by Anonymous on 2009-02-13:
I agree that Costco has a good product/return policy and a great Executive Membership program with cash back. But that doesen't excuse their employees for man handling customers as cited in a previous post. If the RUDE employees don't want to work at the cashier, costco should install self check out. SAVE $16 an hour per check out station. ((Costco in Waipio Hawaii has a few thorns in their bush of pleasant employees. One can go through an entire check out scenario without so much as one word from the cashier. No hello, no smile, no thank you. Aislin is one of the thorns and she needs to be plucked from the costco bush! She is RUDE!))
Posted by Anonymous on 2009-02-13:
New Costco opens in Kapolei Hawaii in 2 weeks!
Hope their employees have customers service skills!
Posted by inthespirit on 2009-02-15:
NEVER had such an experience with anyone, COSTCO included.
This review was written by whom??? Some company executive making up fairytales????
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StarStarStarStarStar
Inkjet Refill Service Saves Money
Posted by Ok4now on 02/14/2014
PENNSYLVANIA -- I have a Cannon Pixma Inkjet printer with 6 ink cartridges. The print / photo quality is outstanding. With light usage I have to replace the ink about every four months. Amazon sells the new Cannon ink for $75.00. Internet search prices for after market ink was about $25.00. Very skeptical, didn't want to clog the print heads or worse.

Costco refilled the original Cannon cartridges with quality ink for $9.00 bucks each. They completely clean it first removing any old residual ink and seal it with a new tight cap. It's filled to maximum capacity, they don't cheat you on the ink. Because you're reusing the old cartridge with the factory chip there are no compatibility issues.

Conclusion: Costco offers a huge cost savings, the refilled cartridges worked flawlessly. The print and photo quality was as good as the more expensive ripoff manufacturer ink that they want you to buy. Check it out, you won't be disappointed.
     
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