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Shady Kiosk
Posted by Geriola on 09/27/2008
COLUMBUS -- If you are a Costco member and would like to purchase a phone from Costco, please be aware that Costco does not sell cell phones. You might be wondering why there is a huge red sign indicating a wireless kiosk within the electronics department. Well, that would be an indirect dealer named Wireless Advocates. My understanding of this shady company is that they treat their employees poorly - obviously no training, encourage shark-like sales tactics, and tell their employees to refer all customer service issues to the retail store. The representative was uninformed, manipulative and aggressive. Cared a lot about the sale, but not much about the customer. This seems to be the common practices of this company. I have never received my mail-in rebate from this company. The accessory package they paraded as free was distinctly cheap and the case didn't even fit the phone it came with. The DM was unwilling to talk to me personally. Plus, every time I walk down that particular aisle, there are two representative waiting to harass me about purchasing another phone. Not a great experience. Wouldn't recommend. Go to the retail store. You will get what you pay for.

However, I will say that the Costco management has been super-helpful in aided in cleaning up my mess and I am sure many other messes this company carelessly leaves behind.
     
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Posted by Anonymous on 2008-09-27:
If you go to Costco.com, then to the cell phone site, they have much more available than at the store kiosks. It's an AT&T site. They waive the $36 charge you would normally pay on the AT&T site for activation and have numerous phones to choose from for pretty good prices. They do throw in the car charger, case and blue tooth for free, so it's not like you're paying extra for it. If it turns out not to be to your liking, then you can always replace it. Just saving the $36 is worth it to me. But, I will do my transactions on-line and check out the phones at the AT&T store to be sure I find one that fits my needs.
It's only a bargain if it works for me.

Thank you for warning everyone about the kiosk though. I stopped by one in our store and did not have the high pressure sales people, but, as we all know, every experience is different depending where you are. I noticed that they did not have the phone choices that are available through the Costco site. That in itself was reason enough for me not to purchase through the kiosk.
Posted by dan gordon on 2008-09-27:
The carpet dept, home improvement and many other areas of costco are 'franchise' type operations not Costco. The best thing is to complain to Costco mgmt if you don't think the operators are treating customers well.
Posted by Anonymous on 2008-09-27:
Most cell companies partner with big businesses to sell their services within their stores, it's a win-win for both companies. I'd definitely let Costco management know of your experience, they do take consumer feedback into consideration before renewing agreements with these companies.
Posted by nstigator39 on 2008-09-27:
I purchase my cell phones at the Costco kiosks and have found them to be fair, but not always knowledgeable about the products, of which you don't have many choices. Like the other person said you get the freebies and no cost and you do save the activation fee. Also if you decide you don't like the phone, you can take it back during the first thirty days for a full refund. I know, I took one back, no problem.
Posted by Preferred Customer on 2009-03-26:
I want to reply to the original post. I am a Costco member in Ohio and have had nothing but luck with Wireless Advocates inside Costco. I switched from Sprint to Verizon at the Costco kiosk and was tickled pink with all the money I saved! I originally stopped in the Verizon store on Polaris Parkway and had to wait in line for like 40 minutes only to find out the phones I wanted were way over priced and 1 of them was out of stock. I stopped into Costco to pick up a few things and walked bye the Wireless Advocates kiosk and was very warmly greeted by a very nice and very knowledgeable salesman. This gentleman helped me decide exactly what phones I needed what rate plan and what features and everything. There was really not any pressure to purchase immediately and I did not have to wait in line. I saved $135 just in activations alone on my 5 lines. I was also given an accessory pack with each of my 5 phones. Included you get a case, ear bud thing and a car charger! The only thing that mattered to me was the car charger. Those things are $20 - $30 a piece anywhere you go. (that was another $100 they saved me) The salesman was able to port all of my Sprint phone numbers over and my phones worked when I walked out the door.

I have since sent a couple of my friends in to get phones from the same sales guy. He was just as helpful to them as he was to me. My one friend had T-Mobile and got an upgrade from them and had a problem getting the rebate from T-Mobile. She went back to Wireless Advocates and the same guy was able to contact T-Mobile on her behalf and get the situation taken care of fairly quick. Being that it was a rebate from T-Mobile themselves the sales rep could have easily told her to contact T-Mobile herself. (like what was stated in the original comment) He told her that he was glad to help and even apologized on T-Mobiles behalf!!

All I am saying is at least give them a chance. You may have had a somewhat bad experience, but I know my friends and I could not be happier with our experience with them so far. Oh, I almost forgot I had a problem with 1 of my phones about 2 1/2 months after getting it and they replaced it with a brand new phone. NO QUESTIONS ASKED!! With the Verizon store I would have had to wait in line or be on hold for an hour and wait for a phone to be mailed to me. They were extremely helpful.

The comment about aggressive sales tactics and poor training was not the case at all with us. They knew all about the phones, carriers, and did not really pressure me into anything I did not want.

Now almost every time I go into the store when I walk past the kiosk I tell them how happy I am with my phones and you can tell they appreciate it too.

Why waste money and your time by going anywhere else? These guys will really take care of you for sure.
Posted by Samulonis@cfl.rr.com on 2011-05-18:
Costco kiosk has been a friendly, low pressure, informative experience each time I need to upgrade my phone.
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Completely out of control employees
Posted by Justin001980 on 05/01/2006
ARLINGTON, VIRGINIA -- On Sunday, April 30, I attended the Arlington Virginia store. Never have I been so dismayed at customer service.

I went to the store to open an account and do some grocery and electronics shopping. The employees that assisted in membership were very polite. However, upon checking out, I left my cart with my roommate to go out to the car and get the parking ticket so that it could be validated by your store. Upon attempting to re-enter, I came back in thru the exit in hopes to proceed to the check out to finish the transaction. While attempting to enter the exit, a plain clothes gentleman grabbed me and told me the store was closed. I immediately told him to get off of me and stated he had no right to grab me. I then stated I was going to the register to meet up with my roommate. He continued to use his elbow and shoulder to nudge/push me out the door. I asked who the hell he thought he was touching me and he said he worked there. He was not in uniform or no name tag. He told me I could wait outside for my party. After another minute of exchanging words with him and his friends surrounding me and getting in my face, I asked his name and he said he didn’t have one. I then asked an identifiable employee to speak with the manager. The manager came with a name badge inside a sweatshirt that read Lorenzo and asked what’s up. I told him what had happened and he agreed with the employees actions and said he was a LP worker which I assumed was loss prevention floor walker. That was his reason for not being identifiable. I said ok, that’s fine but he still had no business grabbing a customer and not even identifying himself as an employee. All he had to do was ask if he could help me with something and state the store was closing. I would have given my reason for entry and he should have presumably let me enter. Not tell me to wait outside after physically removing me from the store. The manager was not reassuring in the least. He simply restated that the store was closing. I said thank you, you have been a huge help and walked away. He then proceeded to the employee and began joking and laughing with the witnessing employees.

I will find it very difficult to ever desire to step foot inside that store again and I will find it even more difficult not to spread the word about the horrible treatment and unprofessional actions displayed at that store. I desired a membership to Costco based on word of mouth and I am very disappointed in the result.
     
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Posted by NotHappy on 2006-05-01:
Wow! It must be a corporate thing, in my local Costco in Clifton, NJ I had a situation with a employee at the exit. Since the first day it opened back I thing in 1995, I had been a Business Customer. One employee was there and she was in charge of checking your receipt at the exit. Always had a problem and took forever next to other employees checking the receipts. One day after getting married last year I convinced my husband who is Diabetic to switch to their pharmacy. He would have to pay out of pocket, submit the receipt and get refunded. All was well until our first rejected claim because Costco drew a line down the center of the bill. ( you know this is how they know the cart was checked). Every time since then we would tell the person checking the pharmacy bill to not put it down the center, but in the corner, and had no problems until we got this employee. Of course they do not wear name badges here either. She gave us so much problem, and was soooo rude, saying she had to put a line down the center and did not care that we would have problems getting refunded our money. she then said and I quote "if you have problems shopping here because we check your cart dont shop here" so now we do not. took my 30,000 business shopping to BJ's. I did the pharmacy thing because of convince. And Costco store manger responses, we have to mark the receipt. She was doing her job.
Posted by yoke on 2006-05-01:
What is so ironic about them checking your carts is if something wasn't put up to be scanned to be paid for it is the cashiers fault not yours. You have to empty your cart completely in order for them to load it up at the other end (if you can get them to do that). How are you going to steal the bulk items they think you are? There are times it has taken 10 minutes to get out of the store, after we have paid. We very rarely go there anymore, it is cheaper and hassle free to go to Big Y and buy the buy 1 get 2 free things. I don't think Costco saves you money when you consider you are also paying a membership fee each year. Showing the card is a joke since you have the card ready and the person at the door is to busy talking to their friend and they ignore you or look at you like what??. Save the company money and not have a "greeter". If the person doesn't have a card when the go to check out they don't get to buy what they want. You don't need 2 people to check your membership card. We get less hassel when we go to the military base with our ID's.
Posted by Anonymous on 2006-05-02:
I'm surprised at your comment. Costco has a rigid policy when they close they close - however you could've indicated that you needed your parking validation stamped. I think in this case you were surprised at the process of how the store closes. But I strongly do not agree with the "joking" with the LP worker and manager. That manager makes over $80,000. - his conduct inappropriate and not conducive to Costco's "What we believe policy" a policy implemented by the former company Price Club. However take a photo copy of your membership card and write a letter to Costomer complaints and submit to the address at the bottom of this message.
http://phx.corporate-ir.net/phoenix.zhtml?c=83830&p=irol-shareholder

Good luck
Posted by DORCAS on 2006-05-02:
If you were truelly grabbed as you say you were, you have more problems then an employee not giving a name or a manager making jokes at your expense(which I agree is inappropriate). That's assualt! That is what you need to report,then cancel your membership ASAP.
Posted by Bababooey on 2006-12-02:
If I were you, I would write a letter to directly to the CEO of Costco detailing what happened to you. I am sure that the CEO will not be a jerk like the manager was!
Posted by aac81 on 2006-12-29:
There are rules in life, get over it. It is for the safety of those employees and members still in the building. So many stores like this have large amounts of cash on hand at night (sometimes over $100,000) and these types of stores have to go out of their way to ensure that something doesn't happen. I bet you wouldn't like it if your kids were in the store when it was being robbed because they just let anyone in while preparing to close. There was one location that was robbed at gunpoint with shots fired while the armored car was attempting to make a pickup. Sometimes Costco members feel that because they pay $45 (now $50) they can do whatever they please. I would say Costco (or any store) and its members are better without you. Next time I suggest being more aware and stop being a last minute shopper!
Posted by ducati900ss on 2007-01-15:
As a business owner I know first hand that the customer is not always right. Costco has rules to follow as a member, that is why it is not open to the public. I listen to the rules and respect the employees who work there and have had nothing but respect in return. Before posting a complaint on here I am sure writing a letter as suggested before would be the way to go. I also suggest not going to Costco if you are in a hurry, it is not a Convenience store.
Posted by gsg54 on 2007-12-18:
These last two posters either have a friend or family member working at costco. They must have in order to post what they did. I am truly amazed that they think it was ok for them to grab someone. It is against the law to lay hands onto anyone without just cause.
If someone grabbed me without cause or reason they would have ended up on their ass, and yes I am trained to be able to do just that. Of course the smart thing to do would have been to call the local pd and press assult charges. Sorry, but if it went down like stated the employee commited a criminal act. It would have been different if the employee identified himself, ask the custormer to leave and the customer refused, but in this case it was assult.
Posted by Anonymous on 2009-02-13:
Costco in Waipio Hawaii has a few thorns in their bush of pleasant employees. One can go through an entire check out scenario without so much as one word to the cashier. No hello, no smile, no thank you. Aislin is one of the thorns and she needs to be plucked from the costco bush! She is RUDE!
Posted by madasahen on 2009-02-17:
I was an employee of the demo company for a few years in Virginia. There are a lot of nice employees all over but there are some really nasty managers in Costco. A woman who is a warehouse manager in chantilly, va is the meanest person i have ever met. She uses foul language at the employees and I have seen her lie about demo ladies to their supervisor. She has even steped on the backs of others to get to where she is. There are so many others.
Posted by I Like Honesty on 2010-02-11:
I've never tried just walking in the exit without looking for an employee to talk to first. Sometimes I've needed to run back out to the car for ID, or my checkbook, or something like that. I always have just shown my card, explained that my husband or the cart or whatever is at the checkstand waiting for me, and they've always let me in with no problem. It's really weird that the security guy "grabbed" you and pushed you back out and wouldn't speak reasonably and politely to you. Of course, I'm a middle-aged white woman and they probably don't question people like me.

Maybe if you're a younger guy in a hoodie they could be a little more intense. Were you possibly a little abrupt and sassy back to him? Did you sense that if you'd been really apologetic to him he might've lightened up on you? I guess you didn't particularly feel that way, though...when a guy is grabbed by another guy I think there's a little adrenaline thing going on. I agree that his grabbing you was out of line UNLESS he truly thought you were trying to dash into the store at closing time, or perhaps he sincerely thought you were a bad guy. Or maybe he's just a total jerk.
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A nasty and physically abusive Costco employee
Posted by Bababooey on 08/09/2004
STORE LOCATION: HAZLET, NEW JERSEY -- Costco Wholesale Corporation warehouses (specifically the one on Route 35 in Hazlet, NJ) suck!!! Costco had better do something about the nasty employees working the front entrance checking membership cards. One day, a couple of weeks ago, as I was attempting to enter the warehouse, a nasty, middle-aged, female Costco employee (who was too busy bullsh!tting with another useless employee to initially notice me) grabbed me by the arm and demanded to see my membership card. It had been in my hand all along, but this beeotch never saw it because she was too busy yakking and not paying attention to doing her job. I told her to take her hand off of me, and I proceeded to file a complaint against her with the manager.
     
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Posted by chris75056_1 on 2004-08-09:
If you knew the card was going to need to be checked (and I assume you had it out for that reason), why didn't you stop and show it to her?
Posted by Sparticus on 2004-08-09:
We recently visited a Costco for the first time. We were told we could look around and if we saw anything we liked, we could purchase it and pick up our membership cards on the way out. Well we did some shopping, and filled our cart with all kinds of frozen foods, etc. After checking out, we stopped by the customer service desk to "pick up our cards". Little did we know the process takes about 45 minutes. It would have been nice to know BEFORE we loaded up on frozen goods in our cart. We ended up leaving without getting our cards and haven't been back since. Word of warning, get your card FIRST, then shop if you plan on buying any perishables.
Posted by Bababooey on 2004-08-09:
In response to chris75056_1, I'd just like to add that it is not my job to stop and make sure that the front entrance membership card checker sees my card. I am a CUSTOMER, and she is an EMPLOYEE. Her job is to stand at the front entrance and check (the key word is CHECK) customers entering the store to see that they have valid membership cards. She should not be engaged in personal conversations with other employees while she is supposed to be doing her job, and she has no right to EVER to put her hands on a customer.
Posted by tmoff19962 on 2004-08-09:
Pay attention next time!
Posted by chris75056_1 on 2004-08-09:
Bababooey, technically it IS your job as a customer to make sure you present your ID upon entering. You act as though just because she was talking with someone, she was neglecting her duties. While the arm-grabbing thing was uncalled for, you knew you should have shown your ID, you didn't, she called you on it, etc. Next time, just present the card to whoever is there, regardless of whether they're having a conversation or not. It's just that simple.
Posted by oneufear on 2004-08-09:
bababooey............you did the right thing.....and pay no attention to the people on here saying otherwise. She would have been grabbing for a rag to stop the bleeding had she grabbed me like that.
Posted by oneufear on 2004-08-09:
bababooey..........you can also sue the hell out the store AND the employee that physically touched you..........I would.........and take a vacation on Costco.
Posted by tander on 2004-08-09:
I agree its her job to check the cards, thats what she's being paid for, not to be talking to other employees and not paying attention, and she had absolutely no right putting her hands on you.
Posted by AnonymousNY on 2004-08-10:
chris75056_1: It is not the job of the consumer to go out of their way to ensure an employee is doing their job. When I visit Costco, the employees at the door are very often chatting with other employees. I simply ignore them, and go on with my shopping. Frankly, it is a waste of payroll dollars, since they are not actually checking to see if your Costco account is actually valid -- only that you have a card. If you don't have a card, you won't be able to pay anyhow. Warehouses like BJ's don't bother with checking membership cards.
Posted by Bababooey on 2004-08-10:
chris75056_1, you are a jerk! It seem that you enjoy critisizing people for no good reason. Don't say that I am wrong and try to blame me for the conduct of that Costco employee. Even the manager of the store apologized to me and said that the employee at the front entrance wasn't doing her job properly!
Posted by chris75056_1 on 2004-08-11:
Name calling. Nice. Your maturity rating just shot sky high.
Posted by racerchic83 on 2004-08-11:
Well its kind of like going to a club and trying to pass the bouncer without getting carded. you know you should present your ID so stand in front of her and hold it out.
Posted by Bababooey on 2004-08-12:
I don't understand why so many people out there are so passive. When it comes to patronizing a business which I pay a $45 annual membership to be a member of, I feel that the employees of that business should bend over backwards to treat their customers with courtesy and respect. The Costco employees who check membership cards at the Costco location in Ocean Township, NJ are always polite and respectful... why can't they behave likewise at the Hazlet, NJ location?
Posted by AZJEM on 2004-10-22:
Bravo for going to management! I would have gone for the throat for that move. Power hungry people. It's a costco for heaven sake, not a military base. And yes, you are the customer, you don't work for the employee they work for you. At the Costco I go to in Palm Springs, they rarely really look, I could be showing them my Smart and final card most of the time. Hope you got, at the very least a free years membership and for the employee, their walking papers.
Posted by Ronyy on 2004-11-13:
I know that Costco Members are very rude to the Costco employees, and attempt to cause trouble for them when they have a chance. Not all but a few who seem to hang around the place for entertainment rather than to go shopping. It is a food club, and you pay to get lower food prices, not to abuse people who work for a living.
Posted by Bababooey on 2006-12-02:
Here's an update: That nasty biotch who put her hands on me at the Costco Wholesale in Hazlet, NJ back in July 2004 has long since been fired. The Costco employees who now stand at the front entrance checking membership ID cards at that location are pleasant and polite, and I have never had a problem with them (or any other Costco employee) since the incident described above. It seems that this nasty woman who I had a problem with was simply not cut out for dealing with the public!
Posted by aac81 on 2006-12-29:
I highly doubt that this person was fired for this reason solely because, believe it or not, Costco employees are teamsters and it is really difficult to get them fired (I've heard of some employees even being caught stealing and only suspended). They do talk a lot, you would think for $18/hr and full benefits (even if they only work part-time) they would do a better job! Bababooey, the Ocean Twp. location is non-union, which would explain the pleasantness!
Posted by SAM391188 on 2010-07-27:
as a former Costco Employee on behalf of Costco Wholesale - I'd like to apologize from the bottom of my heart for that employees bad conduct.
I wouldn't have treated you like that.
Posted by hi on 2013-07-16:
costco rocks!
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Costco Cakes
Posted by SilverWngs71 on 01/14/2007
YAKIMA, WASHINGTON -- Yesterday I went to get my daughter's cake for her B-day. The cake was beautiful. The price for the sheet cake is wonderful. At most stores you can pay up to $25.00 for a quarter of a sheet cake, however at Costco you get the sheet cake for $15.00. This cake we had the white cake with cheesecake in the middle then butter cream frosting. The quality and quantity outshine many other stores.

We used Costco for our wedding as well. We had 2, The wedding cake and the groom's cake. We also bought a bouquet of 24 roses for $15.00 as well. Even though you do have to have a membership to buy there, it's well worth the price.


I enjoy shopping there and there really are quite a bit of great deals. This is one of my favorite stores to shop!
     
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Posted by Anonymous on 2007-01-14:
Good review! I wish I had a Costco near me..
Posted by Skye on 2007-01-14:
I agree, good review. That was a great bargain.
Posted by lobo65 on 2007-01-14:
Man, I wish we had a Costco too. There isn't one within three states of me.
Posted by Nohandle on 2007-01-14:
We don't have a Costco in my area, Sams being the only wholesale club. I've been told by others Costco is better than Sams. Good review.
Posted by Skye on 2007-01-14:
I found this locator website.


http://www.costco.com/Warehouse/locator.aspx?cm_re=1-_-Top_Right_Nav1-_-Top_locations

For those of us who do not have any close by. You can order on line also, if anyone is interested.
Posted by Kaloha on 2007-01-14:
I love Costco! I shop there all the time! Don't forget about their food court, who can beat those prices....a Polish or hot dog and a drink for a $1.50! And their pizza's, $9.99 for a large pizza!
Posted by Anonymous on 2007-01-14:
Good review! I like Costco but the closest one is 99 miles away from me.
Posted by Anonymous on 2007-01-15:
We have both in my town, but I've been a longtime Sams Club fan. I would guess that certain items like sheetcakes are what they call "loss leaders." Those are items sold at cost, or slightly below cost to attract customers to their stores. I just "re-upped" my sam's membership, it was 40 bucks. But I figure I'll make that back on savings on gas prices and other bargains throughout the year. I'm a big fan of their photo department. Nobody can touch their prices on 8x10 and poster sized prints.
Posted by Noneill on 2007-01-15:
Yep we love our Costco too. Great bakery.
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StarStarStarStarStar
Kirkland Car Battery, Great Price and Warranty
Posted by Ok4now on 11/30/2012
My five year rated car battery is approaching six years old. It has not failed but it's at the end of the life cycle. Not wanting to take a chance and be stranded I researched new batteries. Checked all the top brands, Interstate, Everlast, DieHard etc. They were all priced well over $100.00. Then they whack you with a $25.00 installation charge. What a rip.

Costco had exactly what I needed for $78.00 bucks. This is not some junk economy battery. Consumer Reports rated it a Best Buy. It comes with a 100 month warranty with a full replacement the first three years. The Cold Cranking Amp is a whopping 850 compared to the 500 Amp of my current battery. When you return your old battery to them you get $9.00 bucks back for the core lowering the price. The savings for this one purchase easily paid for my yearly membership. I have their Executive Card which gives me additional cash back. This is a sweet deal, check it out.
     
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Posted by leet60 on 2012-11-30:
Very informative review. The area in which I live, unfortunately, does not have a Costco. I had battery problems about a year ago and purchased a new battery at Advance Auto. I was pleased that they also did the installation for free.
Posted by MRM on 2012-11-30:
Ok4Now! Long time, no see!

Hoorah to Costco for providing you with great service!
Posted by Old Timer on 2012-11-30:
I have used their batteries before, they are good and last. I checked them out, Johnson Controls is one of the suppliers for the Kirkland brand car batteries. Same outfit that makes the Die Hard for Sears etc.

Love Costco, all savvy consumers should join Costco!
Posted by trmn8r on 2012-11-30:
Old Timer - unfortunately, the "Johnson Controls" name isn't the be all, end all. I had two bad batteries, out of two, from Wallsmart.

It is a great company, but appears to also make low-end stuff for low-end retailers.
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Costco Is Outstanding
Posted by Assertor on 02/02/2009
MATTHEWS, NORTH CAROLINA -- I have read several anti-Costo reviews and I think it is time for us satisfied Costco customers to speak up. Costco is simply the best retailer I've ever encountered, regardless of pricing. It offers very good quality and very reasonable prices which adds up to great value. Its customer service is superb. I mean, how can you not like a company with a policy that allows customers to return anything (aside from electronics) at anytime for any reason for a full refund, no questions asked.

What's more, Costco treats its employees well (average pay of about $16 an hour) and it shows when you come in contact with them. Costco employees are almost always well informed and helpful.

Let me give you a few examples of Costco's service:

--A friend bought a $400 water slide for his kids and shortly thereafter ran over it with his lawnmower. When he called his local Costco store to find out where he could buy a new one (the store was no longer selling it), a Costco employee told him to bring the slide in for a full refund. The guy carefully explained that it was HIS fault, not Costco's, and the merchandise was not defective. But the Costco employee said that didn't matter. My friend got a full $400 refund.

--I once discovered that a patio furniture set that I had purchased for $1,200 four months earlier had been reduced to $900. I went to Member services and not only got a $300 refund but $600. Seems the merchandise had been marked down again, this time to $600, but the lower price hadn't been posted on the floor. If the Costco manager hadn't told me, I would not have known it.

--Another guy bought three wooden bar stools from Costco and after four years two of them had broken and one was near collapse. He took them back, got a full refund and bought three new bar stools from the same store for the same price. The new ones were metal.

Let me add that I have never, not once, encountered a rude employee at my local Costco store and I have always been greeted pleasantly when I enter or leave that store. Costco is truly a great organization. No wonder it is so successful.
My guess is that most of the people who gripe about Costco are chronic complainers. They are the types who display "attitude" at the first sign of a problem. While I am no shrinking violet, I begin any dealings with any store in a reasonable, measured manner.

I rarely have to escalate and I usually get what I want. Then again, I don't make outrageous demands.
As the old saying goes, you reap what you sow.
     
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Posted by Anonymous on 2009-02-02:
If you sign up for their Amex card, they'll take that back too.
Posted by L Lake on 2009-02-02:
I'm a big fan of Costco and have been a member for more years than I remember. I love Costco, but here are things that I would change. One is that they would have a floor employee who walks the aisles, so you could ask questions about products. Another is that they put in a express lane, so someone who has only a few items to purchase isn't caught behind customers who have their baskets loaded to capacity.

My biggest pet peeve about Costco is when each time you visit, they're after you to get their Executive Membership card. They tell you that you will get much money back, but if it wasn't a big money maker for Costco, they wouldn't push it. I hate each time I am at Costco, I am approached to take their Executive Membership card.
Posted by Anonymous on 2009-02-02:
By your examples given, anyone could purchase anything at Costco and a get a full refund (or more if the item has since been gone on sale) whether or not they personally destroy said item(s), or however much time has passed before said items become faulty. If all of this is true, why does ANYONE bother to shop anywhere else? I'm going to Costco from now on.
Posted by Anonymous on 2009-02-13:
I agree that Costco has a good product/return policy and a great Executive Membership program with cash back. But that doesen't excuse their employees for man handling customers as cited in a previous post. If the RUDE employees don't want to work at the cashier, costco should install self check out. SAVE $16 an hour per check out station. ((Costco in Waipio Hawaii has a few thorns in their bush of pleasant employees. One can go through an entire check out scenario without so much as one word from the cashier. No hello, no smile, no thank you. Aislin is one of the thorns and she needs to be plucked from the costco bush! She is RUDE!))
Posted by Anonymous on 2009-02-13:
New Costco opens in Kapolei Hawaii in 2 weeks!
Hope their employees have customers service skills!
Posted by inthespirit on 2009-02-15:
NEVER had such an experience with anyone, COSTCO included.
This review was written by whom??? Some company executive making up fairytales????
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Inkjet Refill Service Saves Money
Posted by Ok4now on 02/14/2014
PENNSYLVANIA -- I have a Cannon Pixma Inkjet printer with 6 ink cartridges. The print / photo quality is outstanding. With light usage I have to replace the ink about every four months. Amazon sells the new Cannon ink for $75.00. Internet search prices for after market ink was about $25.00. Very skeptical, didn't want to clog the print heads or worse.

Costco refilled the original Cannon cartridges with quality ink for $9.00 bucks each. They completely clean it first removing any old residual ink and seal it with a new tight cap. It's filled to maximum capacity, they don't cheat you on the ink. Because you're reusing the old cartridge with the factory chip there are no compatibility issues.

Conclusion: Costco offers a huge cost savings, the refilled cartridges worked flawlessly. The print and photo quality was as good as the more expensive ripoff manufacturer ink that they want you to buy. Check it out, you won't be disappointed.
     
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Milk Containers Always Spill From the Opening
Posted by Bortonbob on 09/02/2013
It is nearly impossible to pour milk without it dribbling down the plastic jug. Need to redesign the container or fire the engineer who obviously did not try out the design.
     
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2 Yr Old Child Injured and Bullied by Claim Adjustor
Posted by Pi_pi_8888 on 07/27/2013
where the cut was made
where the cut was made
DANVERS, MASSACHUSETTS -- I am writing to you about an incident that happened to my 2 year old son at the Danvers, MA Costco. On April 12th, my son and I were shopping at Costco, when he had his finger stuck in one of the holes on the metal post of the shelves that can be found all over Costco. When he struggled to free his finger, he cut his thumb on the metal edge of the hole which caused it to bleed heavily. Since the laceration was made near the tendon area where there is not much flesh to protect it, we were very concerned that he had injured his tendon. In addition, the cut was made on a piece of metal, so there is a chance he needs a tetanus shot. My husband and I took him to the ER immediately after the incident.

While controlling one's child is ultimately a parent's responsibility, Costco has a responsibility to ensure that it is safe for all age visitors or visitors should have been warned in advance of the unsafe areas. My son was using the property normally when the injury was made. The metal post that had inflicted his injury was not marked unsafe by any sign of warning, which indicates that Costco was not aware or not concerned of its potential danger. But just because you close your eyes to danger doesn't mean the danger don't exist, and that is where the liability law comes in play.

I have communicated with the claim adjustor Ms [snip] for several months since the incident. When I told her my son had experienced pain and stress because of his injury, she brushed it off by saying "kids don't feel stress" and "they don't remember pain". No need to say how offended I was. She was not there to witness when my son cried in pain while the nurse treated his wound, his disappointment when he couldn't play with his little friends at the playground because it hurts every time he used his left hand to hold on; or his disappointment when the weather is finally nice, yet he still couldn't play with his favorite water table because he wasn't suppose to get his injured thumb wet. Ms [snip] has many times ensured me that Costco is not at all liable for the incident because Costco was not aware of any danger in the area where the incident had occurred. What kind of reasoning is that? There is always a first for everything. Plus, if what she said is true then there is no need for liability law since anyone can just claim they weren't aware of danger so they can get away with anything.

When I suggested that Costco should do something to prevent this happening again, Ms [snip] quickly replied with "there is nothing Costco can do". On the contrary, there are things you can do to fix the issue. For example, a very simple solution to this problem would be to wrap the lower section of the metal post with plastic tarp. My whole experience talking with Ms [snip], left me with the disgusting feeling of been bullied.

I think Costco should take this opportunity to think about how to fix this issue rather than trying to escape its responsibility.

We have been loyal customer of Costco and have recommend Costco to many friends and family. I hope Costco can be reasonable in resolving this case, so we can continue to enjoy your service long after.
     
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Posted by clutzycook on 2013-07-27:
First, I'm sorry your son was injured. I have two children myself and I think we parents hurt almost as much when our little ones are in pain. What the claims adjuster said about kids not feeling stress or remembering pain is pure baloney.

Unfortunately though, I have to agree with the adjuster that Costco won't assume liability. You don't mention if you had brought the incident to Costco's attention at the time of the injury and filled out an incident report. That's key in most cases to having any chance of a store reimbursing you for medical expenses, etc. I know that's the last thing you think of when your little one is bleeding all over the place and screaming in pain, but without it any Joe off the street can claim that their injury occurred at any store and try to get a payout.
Posted by Nohandle on 2013-07-27:
I'm sorry to hear of your child's injury and am in no way defending Costco. That having been said with complete sincerity there are a few things to consider. Small children obviously have tiny fingers and are apt to stick them anywhere they think the fingers might fit, out of curiosity if nothing else. There's no way a business can look around and protect children from every conceivable injury any more than a parent can take a child shopping and watch everything a child does.
Posted by madconsumer on 2013-07-27:
was the child secured in the seat of a cart? or just walking freely?
Posted by More coffee please!!! on 2013-07-27:

This is a great learning lesson for your child, don't put your fingers into strange places otherwise you might get hurt. It is how kids learn and it is up to the parents to teach the child this is not a playground it is not safe. Didn't your child already have the infant shots? DTaP the T is for tetanus.
Posted by ilovemyson on 2013-07-27:
I'm sorry your child was injured, it breaks my heart to see kids get hurt.With that said i'm sorry but your child shouldn't be walking freely in stores like that and if he was secured in the cart you are the adult and should be watching him and teaching him not to stick fingers in things. I know kids wanna explore and feel things but stores like costcos, sams club, home depot big warehouse type stores children should never be unattended, there are forklifts being used and big carts and pallet jackets its just not safe..
Posted by pi_pi_8888 on 2013-07-27:
Thank you all so much for your kind words and understanding. I will try to clarify something of the issues you've mentioned. Answering clutzycook: My husband did fill out an incident report while I took care of my son. That is probably why the claim adjustor even bothered to hear me out. Answering Nohandle: You do have a good point. They can't think of everything, but that is what the consumers are for, right? I hope they don't wait till something more serious, like a lost finger, to motivate them to do something about it. Answering madconsumer: at the time he was walking but I wouldn't say freely, I was about 5ft away and watching him pretty closely. It only took him few second to get his finger caught. Answering More coffee please!!!: You are absolutely right, we learned later from the ER nurse that he already had his tetanus shot. I really wish he had learned his lesson. I bring this up frequently, to remind him what has happened.
Posted by FoDaddy19 on 2013-07-27:
Sorry to hear that you child got hurt. But this wasn't Costco's fault IMHO. It's your responsibility to watch over your child. The claims adjuster wasn't exactly nice about it, but he does have a point. I certainly can't remember anything that happened to me at age 2, and I doubt that if even ten years down the road your child will remember this incident either.
Posted by yoke on 2013-07-27:
I feel bad that your son was injured, but a 2 year old should not be walking freely in a warehouse, even if the parents are 5 feet away. I think it is unreasonable to expect big warehouse stores to babyproof them.
Posted by pi_pi_8888 on 2013-07-27:
I am confused with the term walking freely? What is the definition of freely? My experience is if a child walks on his own without holding on to a parent's hand, it is impossible for him walk next to the parents at all times. When I am out with my child at a store, when there is a lot of people or we are surround with thing he shouldn't touch I would hold his hand. But when there is not a lot of people and for example, its the bread isle, his perimeter would increase slightly. But in all cases I maintain a full visual of him.

By premises liability law Costco has the responsibility to ensure that it is safe for all age shoppers or warn in advance of the unsafe areas. Costco has fail to do so.

I do feel I have a valid complaint and its likely I will consult an attorney if this matter doesn't get resolved soon. For those of you who think I whine etc, I am sorry I have wasted your time. But I hope parents with small children who shops at Costco can learn from this post, and make sure your kids don't try this at the store.
Posted by Susan on 2013-07-27:
The definition of "walking freely" means that he was not secured in the shopping cart provided by Costco.
Posted by capell2b on 2013-07-27:
Firstly, let me say I'm sorry that your child was hurt. Secondly, parents have one of the hardest and important jobs in the world- bringing up their children. Thirdly - Children need to be constantly watched whether its on the street or a warehouse like Costco. In this case, the responsibilty is yours. Was your child left to run around while you shopped, or were you distracted having a
conversation with a shopping buddy or on a cell phone. (Which I have unfortunatly seen all too often) And, if your child stuck his finger in a door jam, cabinet gap, a drain, or something else in your home, would you say it was the responsibility of the company that makes it? I really must side with Costco. It's unrealistic to ask a warehouse, meant for adult shoppers, to be child-proofed.
Sorry, but, the truth sometimes hurts.
Posted by pi_pi_8888 on 2013-07-28:
to capell2b: both my husband and I were not distracted by anyone, nor were we on our phones, my child was not left to run around unattended. I too dislike parents who let their child go wild in public areas, that is why I make sure my child is not like that.

to Ilovemyson: Costco does not require children<3 yrs of age to be secured in push cart. This type of request will probably cost them a lot of customers. Though after this incident I would highly recommend parents to do so. I don't hope someone like to you or McLaughlin to understand my feelings, after all it is not your child who is hurt. But I do hope other parents can learn from what has happened here and take up the responsibility of making our environment safer for kids.
Posted by yoke on 2013-07-28:
If a 2 year old is able to get 5 feet from either parent then IMO the child was unattended. I'm sorry, but the parent is at fault with this one, not Costco. Costco would NOT lose any customers if they required parents to secure their children in the carts provided, most parents already do it. Not that many parents allow their 2 year old to walk alone 5 feet in front of them in a warehouse.
Posted by pi_pi_8888 on 2013-07-28:
Yoke do you have children of your own? How long since you've last took care a 2 yr old? How many 2 yr old do you know can sit still in a push cart for more than half an hour at a time and be happy about it? Have you witness a child climb out of their seat in a push cart? I have, because my child can do it with no problem.
Posted by yoke on 2013-07-28:
Yes I have 3 children. At 2 years old they stayed in the cart or if they were out of the cart they had to hold my hand. I took care of a 2 year old yesterday. Went to the grocery store and she stayed in the cart no problem. I have seen kids climb out of carts and it is scary. It happened when the mother was not paying attention. I would NEVER let my 2 year old wander 5 feet away from me in a store never mind a warehouse. I really am sorry your child was hurt, but the blame is not on Costco. They should not have to babyproof a warehouse because parents feel it is ok for their 2 year old to be able to walk freely. What would have happened if your child ran into another cart, would that have been Costco's fault or the other persons fault also? What about if he pulled things off the shelf and got hurt, would that be Costco's fault too? There is no way they can wrap the shelves as you feel. It is the parents job to make sure kids don't put their fingers in places they should not be, not Costco's.
Posted by pi_pi_8888 on 2013-07-28:
My experience is girls and boys are different in the sense that girls are usually more calm and less active than boys. And every kid is different, you can't really say your kid can sit in a push cart for 20 minutes therefore, other should be able to too. When you have an active child who is constantly trying to reenact a prison break, I assure you, you will not be able to do your groceries.

If Costco don't want to "babyproof" their warehouse then they should have a policy that shifts all the responsibility to the parents. For example, a policy that children under a certain age needs to be secured in a push cart at all times. With out such policy, it is same as telling the shoppers that Costco is a safe environment(except for the warnings etc) for your toddlers to be in.

You are absolutely right, it is the parents job to tell their kids what not to put their fingers in. As a parent you should know we have to constantly remind them what not to do for them to remember. This is exactly why Costco needs to do something to bring it to parents attention that these metal slots poses danger to those little fingers, so that the parents have a chance to warn their child. I am not sure why you feel it is impossible for Costco to wrap the bottom part of the post with plastic tarp, but their are other solutions too. Costco can put signs around their store if that is easier.
Posted by yoke on 2013-07-28:
Having 3 children with 3 different personalities I know not all kids act the same. BUT, if you know you have an active child who is into everything do not allow him to walk without holding his hand in a warehouse full of dangerous things. There is no reason Costco should have to babyproof their warehouses. They should not have to put signs up warning parents that it is dangerous for 2 year olds to roam freely and put their fingers in a place they should not be. When you allowed your toddler to walk without holding your or your husbands hand you took full responsibility for what happens to your son.
Posted by pi_pi_8888 on 2013-07-28:
My son is active but he is a well behaved boy. He can be curious sometime but not wild in any sense. When I tell him not to run in the store and watch for push carts he would listen to me. When I tell him not to touch the roasted chicken shelves, he would listen to me.

Yoke, you have your opinion and I have mine. What really comes down to is whether or not Costco have met the premises liability law. In this case Costco have not.
Posted by yoke on 2013-07-28:
Costco has met their premise of liability. They are not required by law to babyproof their warehouses, which is what you are expecting. Costco does expect parents of 2 year olds who allow them to walk freely to keep an eye on them and not put their fingers in places they do not belong.
Posted by pi_pi_8888 on 2013-07-28:
Yoke, thanks for the lesson on liability law. But I will leave it to the professionals to answer my questions.
Posted by ontario_girl on 2013-08-12:
I know this is delayed, but I have to add something. Recently in Ontario, a two-year old girl died in an unlicenced daycare. The cause of her death is still unknown. Allegedly, the daycare had over the legal limit of children and was filthy. The parents are now suing the daycare and the government. While this is a sad case, I fail to see how it is the government's responsibility to make sure people's children are safe. That's what parents are for. Not Costco. Not Walmart. Not the government. No one except the parents. When will society stop the "blame everyone else but me" attitude and start taking responsibility?
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Strawberry Cheese Cake is Awesome
Posted by Ok4now on 07/02/2013
Costco's bakery has many delectable delights. My favorite is their strawberry cheese cake. It's huge, 5.50 lbs for $14.99. This is restaurant quality where they charge you $6.00 bucks for a small slice. Rich and creamy with a generous strawberry topping. Start your day off with a good cup of coffee (Keurig's Newman special blend K-Cup) and a slice of this mouth watering cheese cake and you're good to go. No I can't possibly eat the whole thing. I enjoy a few slices and give the rest away to family and neighbors who never turn it away. Treat yourself to this rich indulgence and you will be most happy.
     
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Posted by Karnamay on 2013-07-02:
Costco's Tuxedo cake is to die for too! I must try the Strawberry cheesecake next visit!
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