CLACKAMAS, OREGON -- Recently when I was considering the purchase of a new set of Michelin Tires I had to evaluate my relationship and experiences with two different Costco stores. I feel that I am a loyal Costco customer shopping at Costco a couple of times a month. Living in Portland Oregon there are several Costco stores to choose from. The first store is the Costco Airport Store located at 4849 NE 138th Ave Portland Oregon 97230 (503) 258-3700. The telephone number for the Costco Airport Tire Center is (503) 258-3708.
My experiences with the Costco airport tire center have always been amiable; the staff managed by Tire Center manager ** knows how to sell. His product knowledge is the best I have experienced in the Portland Oregon metropolitan area and the Costco Airport Tire Center staff is always eager to please. The Costco Tire Center staff located at 4849 NE 138th Ave Portland Oregon 97230 seems genuinely interested in making you happy and does not have any problem making small comfort settings in the nitrogen pressure. Nothing that will cause serious safety or reliability issues and that demonstrates they want their customers to be happy.
Next is the Costco Store located at 13130 SE 84th Avenue Clackamas Oregon 97015 (503) 794-5500. The telephone number for the Clackamas Oregon Costco Tire Center is (503) 794-5513. On one balance and rotation job the Clackamas Tire center returned my car with a variance of four to five pounds per tire. This is a dangerous driving condition and is strongly advised against by the Michelin man. I used a side reading high quality American made tire gauge to check my nitrogen pressure. I always double check the air pressure myself to verify Costco's work quality.
On another balance and rotation job the Clackamas Oregon Tire center returned my car with cracked green tire valve caps. Costco admitted there was a known issue with the green tire valve caps cracking. The Clackamas store had an ample supply of new replacement green tire valve caps yet inexplicably elected not to replace them.
Cracked or broken tire valve caps will allow dirt and debris to get into the tire valves potentially causing a slow nitrogen leak which could result in a low pressure thread separation scenario reminiscent of the massive tire failures that plagued Firestone tires on Ford vehicles. On a routine nitrogen refill at the Clackamas Oregon Tire center I asked for a one pound accommodation in my nitrogen pressure for comfort. The employee ignored my request and set the nitrogen inflation pump to the pressure that he thought was best.
It's my back in that driver's seat not his. When I pointed this out he became disingenuous and tried to further deceive me. Being overbearing and inflexible is not the best approach if you want to sell product and build customer loyalty. If the Costco executives located at 999 Lake Drive Issaquah, Washington 98027 want to know why the Clackamas Tire Center is underperforming in their monthly tire sales you need look no further than their point of view.
In baseball you get three strikes and you are out. The Clackamas Tire Center employees appear to be following the store management's strict instructions and appear fearful of contradicting the administrative manager. The administrative manager at the Clackamas Store appears to be the source of the antagonistic behavior. Fast ** as he is known does appear a little too tightly wrapped and in the past has demonstrated obvious contempt and disrespect for his customers.
These are not good management traits if you are trying to motivate the staff and build customer loyalty. Personalities are very important as it's much easier to do business with a store when their management and employees are pleasant and respect you.
GLENDALE, CALIFORNIA -- I will no longer buy tires from the Costco Tire department. I have been a loyal customer of Costco for many, many years but the service at the tire department is just horrible, especially at the Glendale, Ca location. Recently I purchased a set of tires because my front tires needed to be replaced. The Costco employee helping me told me that my rear tires had to be moved to the front and the new set would have to be put in the rear. My old rear tires are mismatched so I wanted them to stay in the rear and have my new tires in the front.
The employee said that would not be possible because of their policy, but that after driving 5,000 miles or more, I could come in for a free rotation at which time my new tires would be moved to the front and the front tires would be moved to the rear. Well I went back to Costco after driving around 7,000 miles. As soon as I tried explaining why I was here to the employee, named **, he cut me off and told me to “show” him in a snappy tone.
So I showed him and then explained to him why I was here one more time and he flat out said he would not rotate my tires. I asked him "why not?" and he just kept on saying he could take my car to inspect the tires but that he would not rotate them. I told him "that made no sense" and then he started yelling at me and then told me “I'm done. I'm not talking to you anymore.” At this point I told ** to call the warehouse manager, named ** to which ** said "he wasn't here today." This explained why ** was walking around acting like he owned the place and speaking rudely to customers - his boss wasn't there.
Finally the store manager named ** arrived but as soon as he did, ** ran to him and pulled him away into the garage and spoke with him privately for 10 minutes, lying to him about when had happened. After the 10 minutes, I finally got to speak to ** but by then it was obvious that it was a lost cause. Either way, I told him what had really happened and he “encouraged” me file a complaint with the corporate office which I will do next. I have never been treated so badly as a customer.
Even though ** won't get into any real trouble, he was still scared apparently because when I returned after shopping to get his business card, he pretended to not have any left when I had seen a bunch of cards on the counter before. I also caught a glimpse of the store manager ** yelling at ** for his treatment of customers.
I had heard about bad customer service at Costco tire departments, particularly this location in Glendale, Ca, but I didn't think it could be this bad. Oh was I wrong. And after telling friends and family and coworkers about what happened, I got a few stories told to me about horrible treatment from ** and the tire department. I will NEVER be a Costco tire customer again. Even Costco as a whole is debatable.
MATTHEWS, NORTH CAROLINA -- I have read several anti-Costco reviews and I think it is time for us satisfied Costco customers to speak up. Costco is simply the best retailer I've ever encountered, regardless of pricing. It offers very good quality and very reasonable prices which adds up to great value. Its customer service is superb. I mean, how can you not like a company with a policy that allows customers to return anything (aside from electronics) at anytime for any reason for a full refund, no questions asked.
What's more, Costco treats its employees well (average pay of about $16 an hour) and it shows when you come in contact with them. Costco employees are almost always well informed and helpful.
Let me give you a few examples of Costco's service: --A friend bought a $400 water slide for his kids and shortly thereafter ran over it with his lawnmower. When he called his local Costco store to find out where he could buy a new one (the store was no longer selling it), a Costco employee told him to bring the slide in for a full refund. The guy carefully explained that it was HIS fault, not Costco's, and the merchandise was not defective. But the Costco employee said that didn't matter. My friend got a full $400 refund.
--I once discovered that a patio furniture set that I had purchased for $1,200 four months earlier had been reduced to $900. I went to Member services and not only got a $300 refund but $600. Seems the merchandise had been marked down again, this time to $600, but the lower price hadn't been posted on the floor. If the Costco manager hadn't told me, I would not have known it.
--Another guy bought three wooden bar stools from Costco and after four years two of them had broken and one was near collapse. He took them back, got a full refund and bought three new bar stools from the same store for the same price. The new ones were metal.
Let me add that I have never, not once, encountered a rude employee at my local Costco store and I have always been greeted pleasantly when I enter or leave that store. Costco is truly a great organization. No wonder it is so successful. My guess is that most of the people who gripe about Costco are chronic complainers. They are the types who display "attitude" at the first sign of a problem. While I am no shrinking violet, I begin any dealings with any store in a reasonable, measured manner.
I rarely have to escalate and I usually get what I want. Then again, I don't make outrageous demands. As the old saying goes, you reap what you sow.
PENNSYLVANIA -- I have a Cannon Pixma Inkjet printer with 6 ink cartridges. The print / photo quality is outstanding. With light usage I have to replace the ink about every four months. Amazon sells the new Cannon ink for $75.00. Internet search prices for after market ink was about $25.00. Very skeptical, didn't want to clog the print heads or worse.
Costco refilled the original Cannon cartridges with quality ink for $9.00 bucks each. They completely clean it first removing any old residual ink and seal it with a new tight cap. It's filled to maximum capacity, they don't cheat you on the ink. Because you're reusing the old cartridge with the factory chip there are no compatibility issues.
Conclusion: Costco offers a huge cost savings, the refilled cartridges worked flawlessly. The print and photo quality was as good as the more expensive ripoff manufacturer ink that they want you to buy. Check it out, you won't be disappointed.
Costco's bakery has many delectable delights. My favorite is their strawberry cheesecake. It's huge, 5.50 lbs for $14.99. This is restaurant quality where they charge you $6.00 bucks for a small slice. Rich and creamy with a generous strawberry topping. Start your day off with a good cup of coffee (Keurig's Newman special blend K-Cup) and a slice of this mouth watering cheesecake and you're good to go. No I can't possibly eat the whole thing. I enjoy a few slices and give the rest away to family and neighbors who never turn it away. Treat yourself to this rich indulgence and you will be most happy.
Costco really treats the customer right when it comes to returns. Best Buy and other retailers with a restrictive return policy need to take notice. Costco has no time limit for the return of general merchandise. If you're not happy or it fails just return it for a full refund. Their return policy on electronics (TV, camera, printer etc) is a very liberal 90 days.
Four months ago I purchased a heavy duty shop work bench from them for $399.00. They just put it on sale for $299.00. I went to customer service with the receipt and asked for a price reduction. Not a problem. My AMEX card was immediately credited with a $100.00 refund. At Costco you can shop with confidence knowing that you are getting the best price with a no hassle return policy.
ONLINE WWW.COSTCO.COM, CONNECTICUT -- I ordered bulk flowers for the center pieces. They arrived two days before the wedding with instructions. We followed the instructions and placed them (after we trimmed off the stems) in buckets of water with the packets they sent. The next night we went to the rehearsal and put together the center pieces and left them overnight for the next day which was the wedding. They opened beautifully and were gorgeous. We received so many compliments about how gorgeous they were.
The yellow roses were long stem so we had enough to place in long clear vases in the bathrooms. The roses lasted for a week after the wedding. They became more beautiful as they opened each day. We were very satisfied with the price and quality. I don't think we could have gotten anything more beautiful anywhere. I would highly recommend this service by Costco for anyone trying to stay to a budget for a wedding!!!!!
I am pretty fussy about the jeans that I wear. They have to be comfortable, wear well and withstand repeated washing. Until now my favorite has been Levi's 550 relaxed fit retailing for $58.00. I can usually find them on sale in the forty dollar range. Recently while shopping at Costco I spotted a pair of Kirkland jeans for $13.95. My first thought was they have to junk for that price. Upon closer inspection they were made of heavy denim, seemed well made and had a relaxed fit. Costco has an easy return policy if I'm dissatisfied.
After washing them there was very little shrinkage and they fit perfectly. Repeated wear and washings have had little effect. The quality is as good as the higher priced name brand jeans. These are not designer jeans, the "Kirkland" label is on the back pocket advertising that you didn't over pay. So what, you got a great value. My wife has found that the women's clothing offers an equal value. Check it out.
SEATTLE, WASHINGTON -- I bought a TV from Costco, even though it was available for less elsewhere, because of Costco's "added value"—additional warranty and “Concierge” technical support. Then I had a dreadful experience with Costco Concierge Service.
Having discovered that the TV did not have built-in WiFi, I called Concierge Services to ask if I could access the WiFi features by connecting my computer, which has WiFi. The representative immediately told me that the TV--a Panasonic TC-P55UT50-- DID have WiFi built in. When I said "it did not", she argued with me. I repeated my question, trying to get the information I needed without an argument.
She said, "Let me look at the manual," and insisted again that the TV had the feature and all I had to do was select it. Please understand that the TV does NOT have the feature; an optional WiFi adapter is required, as I explained to the "concierge." That fact is clearly stated in the manual—the very one the technician had to read to provide technical support!
This incident makes me doubt the veracity of the claims made about the service. The agent was most definitely NOT an "expert-level technician!" She could not even read the manual correctly, much less treat me with respect!
Frankly, I think Costco should do something either about the qualifications of its employees or about its false claims of "expertise."
TIGARD, OREGON -- Two years in a row, Costco advertised Black Friday sale for artificial X-mas tree which they are under stock or don't even exist. Last year I went online a little late, in the middle day of Black Friday. I consider it was late but actually it was a 3 day sale. This year I am more prepared because I promised my children I will get it this year for sure, so I didn't go out for Black Friday. I just stayed home, jumped online when the time just exactly 4:59 AM to be sure I'm the 1st one. It turned out they don't even have any in stock. I called customer service and patiently waited for 1 hour to be able to talked to a representative. All she can say was, "It sold out, product discontinued".
I went to Tigard Store, the manager told me the same thing, he added " you & your children may not have this X-mas tree this year. Maybe wait until next year then." I feel so lost. My Holiday spirit is over. I'm so disappointed, their business just like Best Buy and Fry's Electronic. They all try to advertise to get customers' attention for which they just have a few or none, we are a victimize. Like me I really wanted that X-mas tree so I don't even sleep on that night so I don't missed it. Oh well, I guess nowadays, that's how stores does business.