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Horrible Tire department at Costco
Posted by on
GLENDALE, CALIFORNIA -- I will no longer buy tires from the Costco Tire department. I have been a loyal customer of Costco for many, many years but the service at the tire department is just horrible, especially at the Glendale, Ca location. Recently I purchased a set of tires because my front tires needed to be replaced. The Costco employee helping me told me that my rear tires had to be moved to the front and the new set would have to be put in the rear. My old rear tires are mismatched so I wanted them to stay in the rear and have my new tires in the front. The employee said that would not be possible because of their policy, but that after driving 5,000 miles or more, I could come in for a free rotation at which time my new tires would be moved to the front and the front tires would be moved to the rear. Well I went back to Costco after driving around 7,000 miles. As soon as I tried explaining why I was here to the employee, named Michael Lopez, he cut me off and told me to “show” him in a snappy tone. So I showed him and then explained to him why I was here one more time and he flat out said he would not rotate my tires. I asked him why not and he just kept on saying he could take my car to inspect the tires but that he would not rotate them. I told him that made no sense and then he started yelling at me and then told me “I’m done. I’m not talking to you anymore.” At this point I told Lopez to call the warehouse manager, named Bob Holden to which Lopez said he wasn’t here today. This explained why Lopez was walking around acting like he owned the place and speaking rudely to customers-his boss wasn’t there. Finally the store manager named Ryan arrived but as soon as he did, Lopez ran to him and pulled him away into the garage and spoke with him privately for 10 minutes, lying to him about when had happened. After the 10 minutes, I finally got to speak to Ryan but by then it was obvious that it was a lost cause. Either way, I told him what had really happened and he “encouraged” me file a complaint with the corporate office which I will do next. I have never been treated so badly as a customer. Even though Lopez won’t get into any real trouble, he was still scared apparently because when I returned after shopping to get his business card, he pretended to not have any left when I had seen a bunch of cards on the counter before. I also caught a glimpse of the store manager Ryan yelling at Lopez for his treatment of customers. I had heard about bad customer service at Costco tire departments, particularly this location in Glendale, Ca, but I didn’t think it could be this bad. Oh was I wrong. And after telling friends and family and coworkers about what happened, I got a few stories told to me about horrible treatment from Michael Lopez and the tire department. I will NEVER be a Costco tire customer again. Even Costco as a whole is debatable.
     
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nstigator39 on 2009-07-19:
That is too bad about your experience at the tire department, I also have been a loyal customer of Costco for many years, but never used the tire dept. now I will be leery of going there but maybe it is just that one store. Usually Costco employees are very knowledgeable and cooperative with customers. I hope you do file a complaint with coorperate and I would be interested in hearing what they have to say.
Anonymous on 2009-07-19:
I used the tire department at my Costco last year. I have to say that it was a non-event. I have been back a couple of times for them to check and rotate them. They even ask that you come back within a couple of days after installation to make sure everything is tight and working correctly. They even put a sticker on the window (for people who would never remember--like me) of when to bring the car back in for rotation. I'll bet it just depends on the employees at the Costco you went to--just like any other (chain) business. Unfortunately, you have no way of knowing until you have a good or bad experience.

Even if the guy couldn't, for some reason, rotate your tires, he should have taken the time to explain why in a courteous manner. No excuse for that.
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Costco Is Outstanding
Posted by on
MATTHEWS, NORTH CAROLINA -- I have read several anti-Costo reviews and I think it is time for us satisfied Costco customers to speak up. Costco is simply the best retailer I've ever encountered, regardless of pricing. It offers very good quality and very reasonable prices which adds up to great value. Its customer service is superb. I mean, how can you not like a company with a policy that allows customers to return anything (aside from electronics) at anytime for any reason for a full refund, no questions asked.

What's more, Costco treats its employees well (average pay of about $16 an hour) and it shows when you come in contact with them. Costco employees are almost always well informed and helpful.

Let me give you a few examples of Costco's service:

--A friend bought a $400 water slide for his kids and shortly thereafter ran over it with his lawnmower. When he called his local Costco store to find out where he could buy a new one (the store was no longer selling it), a Costco employee told him to bring the slide in for a full refund. The guy carefully explained that it was HIS fault, not Costco's, and the merchandise was not defective. But the Costco employee said that didn't matter. My friend got a full $400 refund.

--I once discovered that a patio furniture set that I had purchased for $1,200 four months earlier had been reduced to $900. I went to Member services and not only got a $300 refund but $600. Seems the merchandise had been marked down again, this time to $600, but the lower price hadn't been posted on the floor. If the Costco manager hadn't told me, I would not have known it.

--Another guy bought three wooden bar stools from Costco and after four years two of them had broken and one was near collapse. He took them back, got a full refund and bought three new bar stools from the same store for the same price. The new ones were metal.

Let me add that I have never, not once, encountered a rude employee at my local Costco store and I have always been greeted pleasantly when I enter or leave that store. Costco is truly a great organization. No wonder it is so successful.
My guess is that most of the people who gripe about Costco are chronic complainers. They are the types who display "attitude" at the first sign of a problem. While I am no shrinking violet, I begin any dealings with any store in a reasonable, measured manner.

I rarely have to escalate and I usually get what I want. Then again, I don't make outrageous demands.
As the old saying goes, you reap what you sow.
     
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Anonymous on 2009-02-02:
If you sign up for their Amex card, they'll take that back too.
L Lake on 2009-02-02:
I'm a big fan of Costco and have been a member for more years than I remember. I love Costco, but here are things that I would change. One is that they would have a floor employee who walks the aisles, so you could ask questions about products. Another is that they put in a express lane, so someone who has only a few items to purchase isn't caught behind customers who have their baskets loaded to capacity.

My biggest pet peeve about Costco is when each time you visit, they're after you to get their Executive Membership card. They tell you that you will get much money back, but if it wasn't a big money maker for Costco, they wouldn't push it. I hate each time I am at Costco, I am approached to take their Executive Membership card.
Anonymous on 2009-02-02:
By your examples given, anyone could purchase anything at Costco and a get a full refund (or more if the item has since been gone on sale) whether or not they personally destroy said item(s), or however much time has passed before said items become faulty. If all of this is true, why does ANYONE bother to shop anywhere else? I'm going to Costco from now on.
Anonymous on 2009-02-13:
I agree that Costco has a good product/return policy and a great Executive Membership program with cash back. But that doesen't excuse their employees for man handling customers as cited in a previous post. If the RUDE employees don't want to work at the cashier, costco should install self check out. SAVE $16 an hour per check out station. ((Costco in Waipio Hawaii has a few thorns in their bush of pleasant employees. One can go through an entire check out scenario without so much as one word from the cashier. No hello, no smile, no thank you. Aislin is one of the thorns and she needs to be plucked from the costco bush! She is RUDE!))
Anonymous on 2009-02-13:
New Costco opens in Kapolei Hawaii in 2 weeks!
Hope their employees have customers service skills!
inthespirit on 2009-02-15:
NEVER had such an experience with anyone, COSTCO included.
This review was written by whom??? Some company executive making up fairytales????
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Costco Needs Employee Training On Racism And General Behavior
Posted by on
SAN FRANCISCO, CALIFORNIA -- BACKGROUND:

This is the Costco store in San Francisco on 10th and Harrison St Intersection. This is a complaint about a member of Costco and also an employee of Costco.

My wife is Korean, I'm Chinese. The woman who rammed her cart into my wife is white, and so is the Costco employee who defended her actions.

SUMMARY:

I was shopping with my wife and mother-in-law in Costco when all of a sudden somebody hit my wife with their cart. I didn't see anything preceding this event, but I did see that a cart hit my wife.

Just a normal accident right? Happens all the time type of thing, right?

Well, not really. The woman who hit my wife apparently did it intentionally, and there are several good reasons to back up my claim.

When my wife was hit I can tell it wasn't normal because my wife yelled at the woman "WTF". Right away, I knew something was different because she never uses those words. Then I see the white lady speeding off with her cart without even turning her head. Apparently, she knew she hit somebody and didn't give a damn. So naturally, I yelled at her and confronted her.

Her explanation was that my wife was blocking her way on purpose, and that she accidentally hit my wife. She then said that my wife should "be aware of her surroundings." She kept asserting it was an accident but that my wife deserved it for not being aware of her surroundings. That's the lady's point of view, in her exact words.

My wife's story matches with hers, except that obviously she was not blocking her on purpose but was trying to get out of the way by going into the aisle. The lady then veered into the aisle on purpose and hit my wife.

It seems clear to me that the woman was for whatever mad at my wife just for being where she was, and intentionally rammed her. It was apparent that it was no minor bump when my wife showed me the bruise, it looked pretty bad.

So I confronted the woman again and called over some Costco employees (forgetting that they are not the brightest people in the world. Immediately, without even hearing more than a few sentences, one of the Costco employees, a white female told us that it is impossible to get a bruise right away after getting hit.

Wow.

Without even knowing when the event happened, without any information she automatically assumed that it was an accident and that my wife and I were making up a story about how she got injured. I cussed her out and asked her name so I could report her. She refused to identify herself not turning over her identity card.

The Costco employees said there was nothing that they can do. I asked them if it's okay to assault someone with a shopping cart. The white woman immediately assumed that my hypothetical was a real threat and got angry at me saying that, "that's assault! you better not"

"um...it's a hypothetical, idiot. But are you saying you CAN do something if I assault someone with a shopping cart, but if she did this to my wife who has an obvious injury, you can't do anything? In addition, you assume my wife and I made up this story and you believe we are just after money?"

In addition the lady who bumped my wife lied and said that I laid my hands on her. The employees all immediately believed her and said "ooooo... that's bad" but when my wife gets assaulted by an angry person with a cart, it's an "accident" and they "can't do anything about it?"

Sure, to the employee, it's a he-said / she-said story, but the Costco employee would only believe one side. Seems she is either racist or stupid. The other employees were not much better. The lady who ran into my wife just took off so I couldn't call the cops on her.

The lady refused to apologize, which is all we asked for, and for some reason thought injuring someone is okay. Costco seemed okay that other people can use their carts to injure people too.

In retrospect I wish I could have just ran my cart into her for retaliation and called it an "accident". What happened was unfair and the treatment from Costco employees was lined with racial-tension.

Rather than tell the store, I just want the world to know that based on the complaints I have read and my own experience, Costco is a low-class organization with scumbag employees. But I guess that's how you profit right, hiring idiots and not training them property.
     
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Justusryan on 2008-12-02:
So maybe it's me, but I fail to see the racism here. All I see is some guy and his wife that acted like jerks in a Costco and then berate the employees of Costco's intelligence. Sounds like someone needs training on how not to be a dick and general beahvior.
Anonymous on 2008-12-02:
OOOh, there is some low class idiots involved here but I don't think it has anything to do with Costco employees,
Anonymous on 2008-12-02:
You made note of an injury to your wife. If she was injured and you believe it was intentional and felt the need to go into detail and make a complaint, a call to the police would have been in order. It doesn't matter that the lady took off. Costco uses video cameras in the store. They may also be used in the parking lot. There is a possibility that if the injury was serious enough the police would have made an attempt to locate this lady. As to your claim of racism, probably not. I think it was bad behavior on both the womans part, your wifes part, the employees part, and your part (for cussing them out). It got out of control.
Principissa on 2008-12-02:
So where is the racism. All I saw was that someone accidentally ran into your wife with a cart and your wife started cursing at her so she ran off scared and then you started having a fit because the mean white lady hit your wife with a cart and the big bad Costco employee was just sitting back taking your abuse instead of herding the mean white lady out into the parking lot and beating her.

The only idiot racist I see here is you. Perhaps it's best for you to seek some anger management classes, mental help, and hire someone to do the shopping for you.
Suusan B. on 2008-12-02:
The fact that the first words out of your wife's mouth upon being hit with a shopping cart were WTF says it all.
Anonymous on 2008-12-02:
It was just a Costco shopper being a ahole ,I see no racism you shouldn’t of used profanity that doesn’t help your case at all.
Anonymous on 2008-12-02:
I'm having a hard time believing this is a legitimate story but if it is then count your lucky stars that you were allowed to leave the store sans handcuffs and some sort of disturbing the peace charge.
Ponie on 2008-12-02:
Put your race card back in the deck, Joker.
KCRovert on 2008-12-02:
Hey weixiyen, you missed one racist jerk....check that mirror over there....
Anonymous on 2008-12-02:
Funny, but it is rare that I am in Costco when I have NOT had near misses with people in a hurry. I don't think anything of it. That's the way it's always been--no matter what city I've been in. Some people just don't pay attention--that's all it was. I've also gotten used to people blocking the aisle just to get a free sample of food--like they haven't eaten in days. That actually is more irritating to me. My advice is: If you can't accept the reality of shopping at Costco, don't.
Anonymous on 2008-12-02:
I hate rude shoppers...that woman that hit your wife sounds like a real b*tch....You should have turned your wife loose on her in the parking lot....

VH!
madconsumer on 2008-12-02:
rolls eyes ....

spiderman2 on 2008-12-02:
How does ignorant and profane behavior on the part of two grown women constitute racism on Costco's part?
Justusryan on 2008-12-02:
Spidy- Because idiots like this guy will forever blame anyone but themselves for any trouble that occurs in their lives.
yoke on 2008-12-02:
I saw racisim, but it was from the OP.
Sunchaser1469 on 2008-12-02:
My first thought would be WTF as well but I always say "Excuse you" if someone does that type of thing to me. I then go about my day. Sometimes you got to be the bigger person and just walk away. Its not worth it. What's that old saying? If one person is fighting with an idiot, its hard to tell which one of you is the idiot.
nstigator39 on 2008-12-03:
While exiting Costco on one occasion, I accidentally bumped into a gentleman who was pushing a heavylly loaded flat cart. It took him longer to get the cart going than I had anticipated and I accidentally hit the back of his legs. It was dumb of me not to watch instead of assuming he was out of the way, it was totally my fault and I appoligized to the gentleman but I am not sure he accepted my apology. I say this to say this, it had nothing to do with the person who was checking the carts at the door, and to somehow try to blame them would be totally wrong. Accidents such as this do happen everyday, and the appropriate response when it does happen is not WTF, if you are a reasonable person. The other person went on her way to try to avoid a confrontation and avoid the embarrassment that the two of you seemed not to mind at all. You made a spectacle of yourself and then blamed Costco and called it racesim. Give me a break.
weixiyen on 2008-12-03:
OK, this was NOT an accident. To clarify, my wife was trying to move away from the woman's cart. She intentionally ran into her and told my wife she'd better "watch her surroundings" in a threatening manner. She also said that my wife was intentionally blocking her, which gives her motive. The racism is attributed to the Costco employee, NOT the cart pusher. I do not consider ramming a cart into somebody racist. The Costco employee's handling of the situation was extremely biased and idiotic. The fact that they were the same race/gender is what I feel could possibly be simply racial tension.
Anonymous on 2008-12-03:
weren't there more posts on this yesterday?

weixiyen...great post and very helpful....I live near the Bay Area and will never go to this Costco...
weixiyen on 2008-12-03:
In addition, people bump into each other all the time. I understand that. Happened hundreds of times. NEVER have me nor my wife had a problem until this one. It was not bumping, ramming is the better word, and then insulting her victim afterward. That's not your normal "accidental bump". Also I fail to see how I am being racist. Would like a detailed explanation of that one.
Anonymous on 2008-12-03:
Glad you clarified that, because rude doesn't have a race. Rude is just rude.
weixiyen on 2008-12-03:
@KCRovert

No dude. Being a minority, it's very easy to tell the difference between a racially motivated defense versus a fair evaluation of the situation. Try again.
DebtorBasher on 2008-12-03:
If that was the first thing out of your wife's mouth, I don't blame the other woman for not apologizing. From the sound of it, you wife didn't even give the woman a chance to apologize before cussing her out. If it was me, and your wife yelled at me like that...I'd ram that cart into her a second time....
weixiyen on 2008-12-03:
@Sunchaser

I'm with you on that one. If it was me personally, I'd have just let it go. But it wasn't me, it was my wife. She was assaulted + insulted. A good analogy would be if someone ran over your kid with a bike and then told your kid that he must "watch his surroundings," what would you do?
weixiyen on 2008-12-03:
debtorbasher - God I wish she did hit my wife intentionally a 2nd time, because then I would have pulled her by her hair, stuffed her into the cart and crashed it into the fish/poultry section.
weixiyen on 2008-12-03:
btw thanks for all the responses, both positive and negative. At the least I appreciate the honesty.
Anonymous on 2008-12-03:
@weixiyen

I feel that a racist cart ramming white woman in SF would not have a long enough life to nail every Asian around there, so it was probably a simple accident that took a different direction when your wife barked WTF.
Anonymous on 2008-12-03:
LOL No Weixiyen... just stick the woman in the fish freezer long enough to cool off. Sorry, that's not right either. I'll go sit in my corner now.
DebtorBasher on 2008-12-03:
Weixiyen...that is DebtorBasher with a Capital "D" and Captital "B".

And why would you have pulled the woman's hair? Because she's white?

C2O...that's what I meant, it sounds like the wife's first response was to cuss out the woman before she had a chance to even apologize.

If that was me, I would have showed them a whole new use for chopsticks!!!

^^^^^^^ Yeah...I said THAT ^^^^^^
weixiyen on 2008-12-03:
@Contract 2 Ordinary, I think you got the chronology correct, and if I wasn't there, I'd agree with you. You'd have to be there. I think my wife's response was pretty normal given how hard she was hit. She physically was unplanted and went 3 feet sideways and crashed into a bin (it's one of these center aisles with the clothing). She's been bumped before, and she's usually the one to apologize to the person bumping her.
Anonymous on 2008-12-03:
@weixiyen

I ain't swallowing that one buddy.
weixiyen on 2008-12-03:
@ debtorbasher, I wish the woman was you. I also wish that woman wasn't a woman but was a guy who could actually put up a decent fight. I'd have no problem taking you down because my chopstick skills are much better than yours.
Anonymous on 2008-12-03:
C'mon guys, you are stressing me out. DB, C2O? Let's go to Ruth Chris' for some grub. I'm hungry!
Anonymous on 2008-12-03:
lol Weixiyen
weixiyen on 2008-12-03:
c2o - unlike you, I actually know the person I am talking about.
Anonymous on 2008-12-03:
@weixiyen

After rereading your post, paying close attention to the slanderous comments you've made about Costco employess, I will ask you - are they all white Americans?
I think turning you into a popsicle with one of those chopsticks would bring me great happiness.
Anonymous on 2008-12-03:
Thanks John!, but I'm kind of in the mood for Chinese.
DebtorBasher on 2008-12-03:
Weixiyen...that is DebtorBasher with a Capital "D" and Captital "B".

OK...your Chinese Chopsticks doesn't have a prayer against my Five Japanese Ninja Stars that I proudly display...where do ya want to meet????
weixiyen on 2008-12-03:
no, only one of them was white, the "rude-to-Asians-only but non-racist one".
Anonymous on 2008-12-03:
I see DB is heading the welcoming party again.....


lol
DebtorBasher on 2008-12-03:
I think all customers should have to go through a "Consumer Training" class before entering into a store.
DebtorBasher on 2008-12-03:
Blame Superbowl for that Steve...he's the one who said I don't usually bash the newbies...but that it's more fun if you do.

Hey...I think he was right!
weixiyen on 2008-12-03:
exactly, and lesson 1: don't ram people with your carts if you don't want to be stuffed into a cart yourself and crash into dead fish.
Anonymous on 2008-12-03:
I think this post was a hoax.
Principissa on 2008-12-03:
I can tell you right now that if I bumped into someone with a cart and she started cursing at me, I would have walked away too. Are these adults or toddlers that we are talking about here? Get a grip. People are so rude and shallow nowadays. It's all about me, I was wronged, give me, give me, give me.
DebtorBasher on 2008-12-03:
Lesson 2: Don't shop in stores that has a white person shopping or working in it.
weixiyen on 2008-12-03:
@princ

If someone rammed (not bump) you intentionally with a cart to move you out of the way you would seriously let it slide? Have some pride.
DebtorBasher on 2008-12-03:
If your wife was in the way...why didn't she just move? Obviously, you seen that she was in the way...probably on purpose because the women was white, huh?
weixiyen on 2008-12-03:
she did move.
Principissa on 2008-12-03:
I have plenty of pride. I carry myself like a self respected decent woman everywhere I go. For starters I am mature enough to not curse out people who bump into me with shopping carts. Perhaps you need to learn some dignity.

How many children do you think heard your little screaming fit? I have two kids myself and I know for a fact that if I heard you talking like that you'd be writing this complaint about me having your butt hauled out of the store.

Your wife saw the woman with the cart and unless she is blind or disabled could have moved her happy tush out of the way, she chose not to. Was it because the woman was white that you decided you didn't need to move? I'm going to try that at the store tomorrow, I'm Irish/Italian, I don't have to move for anyone....

Get a grip. It was an accident. And I honestly would not apologize to someone who started cursing at me, I'd pity them.

All of you need to grow up. If you actually are an adult, start acting like it.
Anonymous on 2008-12-03:
I say we have all three women, including the Costco employee throw down in the parking lot. I will be in charge of pay per view sales.
weixiyen on 2008-12-03:
and just to re-iterate, no the cart crasher lady is not racist. I never said that.
Anonymous on 2008-12-03:
a little civility please........lol


catfight @ Costco!
DebtorBasher on 2008-12-03:
She DID move? But you said she rammed her with the cart TO MOVE her....which tells me ... she DIDN'T move...so, which is it?
Anonymous on 2008-12-03:
Out of curiousity Weixiyen, if the lady who crashed her cart into your wife was not racist, why the need to post her ethnicity to begin with?
Principissa on 2008-12-03:
My mommy senses are tingling....someone is lying....

DebtorBasher on 2008-12-03:
Princi...if you and I met in an asile...who would move for whom? I am also Irish/Italian...now, you move out of MY way...or do we just stand there? LOL!
weixiyen on 2008-12-03:
YES, she move to the side of the aisle. THEN the cart pusher turned and rammed her and went straight through the entire aisle. That's not a normal cart bump accident. It's not hard to tell the difference.
Anonymous on 2008-12-03:
I would like to hear the stores side of the story.
DebtorBasher on 2008-12-03:
BUT...you just said the woman Rammed her to MOVE her out of her way...therefore, she must have been IN her way.
Anonymous on 2008-12-03:
listen,most of us have all rammed women...lets all just put this behind us and start to enjoy thr holiday season....egg nog anyone?
weixiyen on 2008-12-03:
@ John

It is to link the Costco employee to the cart pusher as a possible explanation of why the employee was biased in her judgements.

If you read the article, not once did I refer to the actual cart pusher as racist. It's clear in my head, but when I was writing the complaint, I just wanted to put everything down so I didn't forget any details.
Anonymous on 2008-12-03:
I get bumped by carts all the time and I don't ever think its because I,M a ruski
Anonymous on 2008-12-03:
Train I have never rammed a woman....
MRM on 2008-12-03:
But I have rammed a woman. I have rammed three different women last week.
Anonymous on 2008-12-03:
sorry to hear that wally.....you must try it....!
Anonymous on 2008-12-03:
you go MRM!!

was this at the same time?
MRM on 2008-12-03:
No, unfortunately. Each one on different days.
Anonymous on 2008-12-03:
I have not rammed a woman. I have also never run into one with a shopping cart. :-X lol I'm sorry.. I had to go there. I'm going back to my corner now.
weixiyen on 2008-12-03:
@DB

Here is as best as I can describe, exactly what happened:

we were walking in the main aisle. On our left were the clothing boxes (mini-aisles).

The cart pusher was behind my wife and was apparently trying to pass her (understand that it was not crowded at all. She could have gone many different directions).

Understand also that I personally do not think that she at first planned to ram her cart into my wife for no reason. However, when speaking with her, she said that my wife was blocking her on purpose and walking in a "zig-zag" pattern, and that pissed her off.

My wife mentioned she did realize somebody was behind her and that's why she moved to the side aisle. After she moved, the woman swerved and rammed her with the corner of the cart.

So the cart pusher, being fully aware of my wife's presence the entire time, somehow "accidentally" hits my wife so hard that she knocks her against one of the side boxes moving 3 ft from where she was. You tell me if that makes any sense. If I was trying to get around somebody, I wouldn't push it with any major force. Several people told me afterwards that it is assault and I should call the police, even if it wasn't enough for my wife to go to the hospital.

The impact was hard enough to cause a pretty bad bruise, which at first I didn't realize but between the 1st and 2nd confrontation my wife showed me.
Principissa on 2008-12-03:
DB we stand there and drink shots, the first person who doesn't pass out gets to go first.
weixiyen on 2008-12-03:
I'm glad I wrote this so it's out there. The facts of what happened are there, although my contention of motives may be debatable. Replying to this thread is getting too addictive, so I will leave it at that. Also C2O, it's not a hoax, this actually happened. Thanks for reading my complaint.
DebtorBasher on 2008-12-03:
So...why was your wife Zig-Zagging? Was she drunk? What was her problem?

I've never rammed a woman, even with my eyes closed.
Anonymous on 2008-12-03:
Now we're talking about ramming? What is this thread coming to? Holy, moly. Next time I go to Costco I'm going to watch my back!
DebtorBasher on 2008-12-03:
With a Cart Diane! With a Cart! Geesh...you've been hanging around JC too much!
Anonymous on 2008-12-03:
Okay, DB, but I'm still going to watch my back, lol. I will walk the aisles cowering, just watching for someone to clobber me with their cart and throw me into a freezer. Wow, it sort of sounds like it could be fun for the spectators.
Anonymous on 2008-12-03:
Don't forget.... C2O has chopsticks.. He'll ram you.. make turn you into a kabob and stick you in the freezer and save you for later. :-X
Anonymous on 2008-12-03:
John, C2O wouldn't do that to me--he likes me. Besides, I always carry my chopsticks with me too--in case I run into some good sushi, lol.
Anonymous on 2008-12-03:
LOL When I read his post earlier about the chopsticks I almost fell outta my chair.
Anonymous on 2008-12-03:
I know. I came onto this thread late and couldn't believe how it had progressed. But, I do hope weixiyen comes back to join the fun on another thread. He seemed to be able to keep up just fine.
KCRovert on 2008-12-03:
@weixiyen

"No dude. Being a minority, it's very easy to tell the difference between a racially motivated defense versus a fair evaluation of the situation. Try again."

Interesting, so only a "minority" such as yourself is able easily identify racially motivated action. That's very interesting, as I was under the impression that ANYONE could be the recipient of racism. But I guess, since I am not a "minority" I would be unable to tell if I were being racially insulted.

Thanks for setting me straight.
Anonymous on 2008-12-03:
KCR, are a minority. You use common sense when most don't. Stop it! :) We are all minorities in one way or another, depending on our surroundings...and we may not even know it.
Anonymous on 2009-02-13:
Yo, here in Hawaii we're pretty much all in the minority and Costco doesn't discriminate. They treat everyone badly, EQUALLY!
Eyes open on 2013-12-06:
I used to shop at that very same Costco years ago. Lets just say after seeing an sfpd cop beat the hell out of an unarmed Asian man in broad daylight and literally in the middle of van ness with a night stick, whites there have an issue with Asians.

Of course the ramming shopper did it on purpose. She didn't apologize! Could have been racism but it could have been crazyism too. Of course the Costco employees handled it wrong. The real racism is see here is comin from the vast majority of the people making comments. You ought to be ashamed of yourselves. Not mature.
I have shopped at Costco for years. But if it were t for the fact that my husband eats like a T-Rex I wouldn't. As a bw almost every time I go to check out with another bw clerk all of a sudden here comes a manager to "help" and they are none too pleasant about it. They act more like they are intercepting a crime in progress. And the look on the face of the clerk is painful to watch. Rejection and betrayal of the trust I'm sure they thought they had from that manager. Sad. And YES racist! Not to mention when I'm walking around hey are always looki in my cart to see what's in there for some reason. And then there's the dreaded check at the door. One time as a test I got in line behind a bunch of whites who happen to have a similar volume of food and like I thought, my cart was reviewed at least 5-7 seconds longer than everyone else's.
the other thing that is always startling is the sour puss on the faces of white clerks (male or female) when my husband and I check out. He is white.
My impression of white Costco employees is that they are poorly educated, uncultured rednecks that wouldn't have anything to live for if it weren't for that crap job at Costco that affords them a modicum of power and boy do they enjoy that!
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Shady Kiosk
Posted by on
COLUMBUS -- If you are a Costco member and would like to purchase a phone from Costco, please be aware that Costco does not sell cell phones. You might be wondering why there is a huge red sign indicating a wireless kiosk within the electronics department. Well, that would be an indirect dealer named Wireless Advocates. My understanding of this shady company is that they treat their employees poorly - obviously no training, encourage shark-like sales tactics, and tell their employees to refer all customer service issues to the retail store. The representative was uninformed, manipulative and aggressive. Cared a lot about the sale, but not much about the customer. This seems to be the common practices of this company. I have never received my mail-in rebate from this company. The accessory package they paraded as free was distinctly cheap and the case didn't even fit the phone it came with. The DM was unwilling to talk to me personally. Plus, every time I walk down that particular aisle, there are two representative waiting to harass me about purchasing another phone. Not a great experience. Wouldn't recommend. Go to the retail store. You will get what you pay for.

However, I will say that the Costco management has been super-helpful in aided in cleaning up my mess and I am sure many other messes this company carelessly leaves behind.
     
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Anonymous on 2008-09-27:
If you go to Costco.com, then to the cell phone site, they have much more available than at the store kiosks. It's an AT&T site. They waive the $36 charge you would normally pay on the AT&T site for activation and have numerous phones to choose from for pretty good prices. They do throw in the car charger, case and blue tooth for free, so it's not like you're paying extra for it. If it turns out not to be to your liking, then you can always replace it. Just saving the $36 is worth it to me. But, I will do my transactions on-line and check out the phones at the AT&T store to be sure I find one that fits my needs.
It's only a bargain if it works for me.

Thank you for warning everyone about the kiosk though. I stopped by one in our store and did not have the high pressure sales people, but, as we all know, every experience is different depending where you are. I noticed that they did not have the phone choices that are available through the Costco site. That in itself was reason enough for me not to purchase through the kiosk.
dan gordon on 2008-09-27:
The carpet dept, home improvement and many other areas of costco are 'franchise' type operations not Costco. The best thing is to complain to Costco mgmt if you don't think the operators are treating customers well.
Anonymous on 2008-09-27:
Most cell companies partner with big businesses to sell their services within their stores, it's a win-win for both companies. I'd definitely let Costco management know of your experience, they do take consumer feedback into consideration before renewing agreements with these companies.
nstigator39 on 2008-09-27:
I purchase my cell phones at the Costco kiosks and have found them to be fair, but not always knowledgeable about the products, of which you don't have many choices. Like the other person said you get the freebies and no cost and you do save the activation fee. Also if you decide you don't like the phone, you can take it back during the first thirty days for a full refund. I know, I took one back, no problem.
Preferred Customer on 2009-03-26:
I want to reply to the original post. I am a Costco member in Ohio and have had nothing but luck with Wireless Advocates inside Costco. I switched from Sprint to Verizon at the Costco kiosk and was tickled pink with all the money I saved! I originally stopped in the Verizon store on Polaris Parkway and had to wait in line for like 40 minutes only to find out the phones I wanted were way over priced and 1 of them was out of stock. I stopped into Costco to pick up a few things and walked bye the Wireless Advocates kiosk and was very warmly greeted by a very nice and very knowledgeable salesman. This gentleman helped me decide exactly what phones I needed what rate plan and what features and everything. There was really not any pressure to purchase immediately and I did not have to wait in line. I saved $135 just in activations alone on my 5 lines. I was also given an accessory pack with each of my 5 phones. Included you get a case, ear bud thing and a car charger! The only thing that mattered to me was the car charger. Those things are $20 - $30 a piece anywhere you go. (that was another $100 they saved me) The salesman was able to port all of my Sprint phone numbers over and my phones worked when I walked out the door.

I have since sent a couple of my friends in to get phones from the same sales guy. He was just as helpful to them as he was to me. My one friend had T-Mobile and got an upgrade from them and had a problem getting the rebate from T-Mobile. She went back to Wireless Advocates and the same guy was able to contact T-Mobile on her behalf and get the situation taken care of fairly quick. Being that it was a rebate from T-Mobile themselves the sales rep could have easily told her to contact T-Mobile herself. (like what was stated in the original comment) He told her that he was glad to help and even apologized on T-Mobiles behalf!!

All I am saying is at least give them a chance. You may have had a somewhat bad experience, but I know my friends and I could not be happier with our experience with them so far. Oh, I almost forgot I had a problem with 1 of my phones about 2 1/2 months after getting it and they replaced it with a brand new phone. NO QUESTIONS ASKED!! With the Verizon store I would have had to wait in line or be on hold for an hour and wait for a phone to be mailed to me. They were extremely helpful.

The comment about aggressive sales tactics and poor training was not the case at all with us. They knew all about the phones, carriers, and did not really pressure me into anything I did not want.

Now almost every time I go into the store when I walk past the kiosk I tell them how happy I am with my phones and you can tell they appreciate it too.

Why waste money and your time by going anywhere else? These guys will really take care of you for sure.
Samulonis@cfl.rr.com on 2011-05-18:
Costco kiosk has been a friendly, low pressure, informative experience each time I need to upgrade my phone.
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Costco Delivers Infinity Spa Doa And Refuses To Issue Credit
Posted by on
We ordered an Infinity Spa from Costco.Com for $3000 which included curbside delivery. The Costco contracted driver told us that it would cost $245 to bring the spa to our backyard and attach it to our wired receptacle (which we had wired to receive this spa for $500). It was delivered at 5PM on July 24th and we gladly paid the driver $245 to get it brought to and hooked up in our back yard. We filled the spa with water added the recommended amount of chlorine and decided to go to bed and turn it on for the first time in the morning. In the morning we were horrified to see all the water (except for a 2 inch deep puddle on the bottom) had left the spa and drained all over our perennial flower bed .. chlorine and all. Most of the plants are now dead. I called Costco on 7/25 to tell them of their non-functional spa. It was suggested that we remove the front panel to see if in fact the drain hose was unplugged in transit. It was not but we did see a loose hose inside the spa which was hanging attached to nothing and with no plug. Costco passed us along to Todd who was handling the Infinity Spa end for Costco. He contacted me that afternoon on 7/25 and said that an Infinity technician would be in touch with me. On 7/29 when I had not heard from anyone I called Todd and left a voice message asking for the status. I sent and email also the same day to Todd asking the same thing. No response. I repeated the process on 7/30. Again, no response.

On 8/2 I left another msg and sent another email. Finally on 8/4 I asked Todd via email and voicemail to have this DOA spa picked up ASAP. Finally on 8/4 I got a message from Todd that a technician would be in touch with us within 72 hours to repair the spa. I said fine and actually commended him on his taking care of the situation. The technician never called. I called them (TC Enterprises) on 8/6 and spoke to Dennis, the lead technician. He had no idea about this issue and said, furthermore, they only dealt with spa surface repair. I immediately called Todd and left a voicemail and email for him to please come and get this DOA spa. He finally returned my call on 8/8 leaving a message that I had to pay again to have this dead spa delivered from my backyard to curbside. I have had it.

We have been here with a non-functioning spa in our yard, dead perennials from the chlorine that was leaked and we are still expected to pay the $3000 on our Costco Amex card, assume the loss for the $245 back yard delivery, and never even mentioning all of our perennials. And now they want us to pay to get the dead spa shipped back.

We bought this brand new spa from Costco. Costco delivered the item DOA and has done nothing to undue the damage. We are executive members of Costco and have been members for over 15 years without a complaint. We are cancelling our membership when it expires in September. Costco, you were the shining star in our book. What is happening to you?
     
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Master Blaster on 2008-08-30:
I bought an Infinity Spa online and had a similar problem. When I ordered the spa from Absolute Tan, I asked what the lead time was for delivery. I was told 1 to 2 weeks. Two days later the truck driver tried to deliver the spa! I wasn't ready for it. I ended up driving from Merritt Island, Fl to Plant City Florida and the driver transferred the spa from the flatbed to my trailor. It sat for about 2 weeks. When I was ready for it to be installed, I couldn't find anybody that did it. I also found a "Todd" that did installations.We moved the spa to the backyard and set it in. When we started loading water, there was a leak. "Todd" fixed it and I paid for the repair. A week later, the 50 amp breaker blew. "Todd" replaced it and we tried to call Infinity Spa only to find out they were closed. I tried to call Infinity Spa Technical support on 8/15 and was on hold from 3:00 pm until 5:00 pm when they closed. I was able to talk to a service rep, that was located in Texas (Infinity Spa is in Tennessee) and he did help me through the computer controls, but when I tried to call back a few minutes later, I was put on hold and spent the rest of the day on hold.
The rep that I talked to gave me a fake email address to send purchase and repair info. I haven't tried to call back yet, because I used 135 cell minutes on that day. The book for the spa didn't come with the spa, it came with the steps! The instructions in the book are generic and the computer on my spa, a Dundee, isn't even in the book. I emailed Infinity Spa with all of these problems and have yet to get a response. I asked for the code book so that I could resolve problems myself, but nothing. Due to TS Fay, the tub sat for a week, set at 90 degrees F and unused. 2 days ago I noticed water on the carpet on the concrete pad. Todd came out again and found that one of the O-Ring seals was shot and the water was leaking from around a pillow down underneath the tub and running out. The level had dropped 6 inches in a week, without use and heat.
Their delivery and service are lousy. Their instructions are vague at best. This is a scratch and dent, that listed for about $8000 and I paid $3000, but without instructions or support, this tub is about useless. If I coulda, shoulda, woulda. It's a great setup with 2 motors and a lotta gizmos, but if the thing isn't put together well, then it will continue to be a problem. American made isn't what it used to be.
Just to let you all know, not even Service Magic has a category for hot tub installations. You're lucky you paid for the driver to set your tub. I couldn't find anybody for over a week. If you don't buy a tub from a store, they don't want to install your tub or have anything to do with it. Might be a good business to be in
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Costco And HSBC Trying To Rob Me Of $3000!
Posted by on
ISSAQUAH, WASHINGTON -- During my divorce, I followed lawyer's advice and called my creditors to get all my account numbers changed. One of these was COSTCO, whom I called in June of last year for this purpose. I was told that they "can't do that", and that I would have to start all over and apply for a new account. This upset me somewhat, since I'd been using this account for over 12 years, and no other creditors had any such problem with my request. So I said that if that's the case, maybe the account should just be closed entirely and I will just stop shopping there. Suddenly, they were much more attentive....

I was then talked into a different action-- having only the account's second (now invalid and missing) card cancelled. I was then assured both by phone, and later by mail, that this had been done. But evidently some step in the procedure was missed by a processing clerk, or someone, and THE CARD WAS NEVER REALLY DEACTIVATED. And apparently there is no Quality Control, or verification process for Costco to ensure that such important procedures are actually completed.

Not only did Costco allow this supposedly-cancelled card to be used by someone to max out my account, at four stores over a 3-day period in September-- one or more of their stores actually allowed the card to be charged to $400 PAST THE CREDIT LIMIT for that account! Talk about sloppy policy....

No notice was sent to me regarding the VERY unusual activity in this account. I didn't find out until I got my normal statement, almost a month later.

If there is a more obvious indication of possible identity theft or fraud than this sort of huge, fast account-draining, I've never heard of it. In this day and age of rampant identity theft, that lack of communication is inexcusable for a company of this size!

I've already filed BBB and FTC complaints regarding Costco and HSBC (see below), over this issue.

Apparently, HSBC (USA branch) handles all account finances, and "dispute" claims for Costco. Since my first phone call (about eight months ago, now), I have been getting correspondence from HSBC regarding this issue. What I have been subjected to is an almost laughable, never-ending campaign of dodging, denying, pretense and just plain annoyance... apparently designed to frustrate me to the point that I just give up and pay for Costco's mistakes!

They use a whole "delay and annoy" strategy... such as sending formal letters stating that if there are any "questions", I should call a phone number --the general customer service number for Costco/HSBC-- where I am informed that the "dispute department doesn't accept phone replies".... Such as repeatedly sending letters pretending that the amount in dispute is either the entire account balance, or a much smaller amount than is in actual dispute (I have been informed on several occasions by sympathetic customer service rep's that there are notes and comments all over this file identifying what is actually in dispute-- so either HSBC is not investigating at all, or their job actually entails intentionally attempting to delay, frustrate and aggravate complainants until they simply give up in disgust)... And such as continuously and intentionally ignoring the actual facts of the dispute, sending letters saying "all charges seem to be in order", and pretending that this resolves everything... and oh yes by the way, I'm now back to owing the entire amount again, have a nice day.

Whenever I call HSBC, I get the same run-around-- the customer service rep claims that s/he can't do anything except enter data into the case file, and that either the "dispute or fraud departments" are who I need to contact. When I do that, I get another letter, with yet another version of the story.

To date, I have not heard a single HSBC or Costco person acknowledge that Costco screwed up; or anyone from either group willing to accept responsibility for the errors. They obviously intend only to wear me down.

It is clear to me that 1--HSBC has NOT really investigated this issue, and is simply following a formula designed to "make it go away", and 2--Neither company intends to ever resolve this issue, fairly.
     
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Anonymous on 2008-07-14:
Your best evidence is the letter (I hope you still have it) from them stating the second card was canceled. Now get a lawyer and sue HSBC for fraud and harassment. You are not responsible for charges after you received the letter.
steve101 on 2008-07-14:
Always with the lawyer. No lawyer is going to take this nickel and dime case on contingency and the OP isn't going to spend thousands of dollars on a lawyer for something that he can clear up himself.
samtheman on 2008-07-14:
Cases like this normally don't drag out for no reason, so I have a feeling there's something missing from the story. True fraudulent charge cases are usually resolved in the cardholder's favor. Perhaps the other card to which spamho is referring was in possession of the ex-spouse who decided to go on a spending spree before it was cancelled and he or she is trying to get HSBC to clean up the mess.
jc1125 on 2008-11-04:
What you should do is put a formal complaint in against them... this will help resolve the situation allot quicker.
spamho on 2009-01-28:
This is me ("spamho")... THIS ISSUE WAS FINALLY RESOLVED BY HSBC (see below). I didn't post this sooner because I had a major computer crash a couple months back, and found out the hard way that backups or not, Microsoft's XP encryption isn't compatible in any way with Vista, or even itself, after a crash has occurred. Long story, maybe fodder for a different complaint. Point is, I lost my Outlook db entirely, including all of my e-mail for a 4 month period. So I had no idea how many and/or which consumer sites I'd visited regarding this issue, let alone what my ID & p/w might be.... (sigh)

Anyway, as I said, THIS ISSUE WAS FINALLY RESOLVED. What it really took, people, was to write a b*tchy letter to BOTH HSBC's and Costco's CEO's (and their executive secretaries, and every BBB involved--my state, their corp hq states, etc.-- the FTC, and several other consumer sites, with the entire "CC" list quite visible to the recipients). This Included a long, polite but complete explanation of this saga, pretty much copy/pasted from the explanation on this site.

It's such an AMAZING (coff) coincidence--- but right after I'd received yet another "run-around" letter from HSBC, lost patience and contacted the abovementioned CEO's, suddenly an account manager from HSBC sent me a personal message (both e-and-snail mail versions) indicating that this problem would be investigated and resolved immediately. The day after that, I received an e-mail from the Costco CEO's secretary indicating that HSBC had received a forwarded copy of my message (evidently they hadn't noticed the "cc" list).

To say I was dubious would be a huge understatement... but this time things actually started happening. Within a week, they (HSBC) had "decided in my favor", and credited my account with the entire amount charged after the card was "cancelled"... including all of the extra interest Costco had tacked on in the interim. In other words, I only owed what I had actually charged myself, and not the $3500 extra that made me lose my lunch to begin with.

It should be said that every BBB I contacted sent acknowledgement of the complaints I filed, and 3 of them actually forwarded the generic "we're looking into it" answers they got from Costco/HSBC, which indicated that they had at least tried to instigate some action… of course there was no resolution from this side, but I definitely got the feeling that they gave a damn, counter to what I've always heard.

It should also be said that neither HSBC or Costco ever admitted that they screwed up. They simply "resolved in my favor"… so I definitely got the impression that it was the publicity, not the error, that prompted their final resolution.

So I guess there's a lesson here, folks-- if you're in the right, stick to your guns and b*tch to anyone and everyone you can.
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StarStarStarStarStar
Inkjet Refill Service Saves Money
Posted by on
Rating: 5/51
PENNSYLVANIA -- I have a Cannon Pixma Inkjet printer with 6 ink cartridges. The print / photo quality is outstanding. With light usage I have to replace the ink about every four months. Amazon sells the new Cannon ink for $75.00. Internet search prices for after market ink was about $25.00. Very skeptical, didn't want to clog the print heads or worse.

Costco refilled the original Cannon cartridges with quality ink for $9.00 bucks each. They completely clean it first removing any old residual ink and seal it with a new tight cap. It's filled to maximum capacity, they don't cheat you on the ink. Because you're reusing the old cartridge with the factory chip there are no compatibility issues.

Conclusion: Costco offers a huge cost savings, the refilled cartridges worked flawlessly. The print and photo quality was as good as the more expensive ripoff manufacturer ink that they want you to buy. Check it out, you won't be disappointed.
     
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Strawberry Cheese Cake is Awesome
Posted by on
Rating: 5/51
Costco's bakery has many delectable delights. My favorite is their strawberry cheese cake. It's huge, 5.50 lbs for $14.99. This is restaurant quality where they charge you $6.00 bucks for a small slice. Rich and creamy with a generous strawberry topping. Start your day off with a good cup of coffee (Keurig's Newman special blend K-Cup) and a slice of this mouth watering cheese cake and you're good to go. No I can't possibly eat the whole thing. I enjoy a few slices and give the rest away to family and neighbors who never turn it away. Treat yourself to this rich indulgence and you will be most happy.
     
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Karnamay on 2013-07-02:
Costco's Tuxedo cake is to die for too! I must try the Strawberry cheesecake next visit!
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Excellent Return Policy
Posted by on
Rating: 5/51
Costco really treats the customer right when it comes to returns. Best Buy and other retailers with a restrictive return policy need to take notice. Costco has no time limit for the return of general merchandise. If you're not happy or it fails just return it for a full refund. Their return policy on electronics (TV, camera, printer etc) is a very liberal 90 days.

Four months ago I purchased a heavy duty shop work bench from them for $399.00. They just put it on sale for $299.00. I went to customer service with the receipt and asked for a price reduction. Not a problem. My AMEX card was immediately credited with a $100.00 refund. At Costco you can shop with confidence knowing that you are getting the best price with a no hassle return policy.
     
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onlooker on 2013-06-03:
They handled a return on a product that was purchased 4 years earlier, and failed in a highly unusual way - the on off button on a rarely used lamp - basically fell out of the unit.
As the lamp had been a design item rather than a lighting item, it was frustrating that it failed, but the return was handled smoothly.
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The Most Beautiful Long Lasting Flowers Ever!!!
Posted by on
Rating: 5/51
ONLINE WWW.COSTCO.COM, CONNECTICUT -- I ordered bulk flowers for the center pieces. They arrived two days before the wedding with instructions. We followed the instructions and placed them (after we trimmed off the stems) in buckets of water with the packets they sent. The next night we went to the rehearsal and put together the center pieces and left them overnight for the next day which was the wedding. They opened beautifully and were gorgeous. We received so many compliments about how gorgeous they were.

The yellow roses were long stem so we had enough to place in long clear vases in the bathrooms. The roses lasted for a week after the wedding. They became more beautiful as they opened each day. We were very satisfied with the price and quality. I don't think we could have gotten anything more beautiful anywhere. I would highly recommend this service by Costco for anyone trying to stay to a budget for a wedding!!!!!
     
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