Costco Is Outstanding
MATTHEWS, NORTH CAROLINA -- I have read several anti-Costo reviews and I think it is time for us satisfied Costco customers to speak up. Costco is simply the best retailer I've ever encountered, regardless of pricing. It offers ... read full review6 Replies - Latest reply on 02/15/2009
I couldn't decide if this should be a complaint or compliment because it is actually both; I erred on the side caution and went with a compliment because of the way it was ultimately handled.
I had ... read full review4 Replies - Latest reply on 06/07/2011
Can't be beat
We have used this service twice for the television we bought from Costco. We were immediately connected to a very able English speaking technician in the United States, a miracle, who quickly helped ... read full review22 Replies - Latest reply on 02/19/2010
Angry & Outraged
NASHVILLE TENN, TENNESSEE -- I entered a Costco in Nashville Tn and they are selling a doll called Lil Monkey. This is a black doll with the name Lil Monkey on her hat and a stuffed monkey beside her as a pet. What is the meaning ... read full review85 Replies - Latest reply on 08/26/2009
Worst customer service ever seen
EL CERRITO, CALIFORNIA -- I have never dealt with such a kind of misbehave from any store. The sales women were talking with each other while they were checking out my stuffs and they might have put my items into other customer's ... read full review6 Replies - Latest reply on 07/10/2009
Rudeness To The Highest Level
SANDY SPRINGS, GEORGIA -- I have been a faithful Costco customer for the last 18 years. I shopped at the Costco in Sandy Springs on Ashforde Dunwoody Road for the very last time today. Over the last 6 months I have noticed that ... read full review32 Replies - Latest reply on 07/31/2013
It is nearly impossible to pour milk without it dribbling down the plastic jug. Need to redesign the container or fire the engineer who obviously did not try out the design. Add reply
Costco's bakery has many delectable delights. My favorite is their strawberry cheese cake. It's huge, 5.50 lbs for $14.99. This is restaurant quality where they charge you $6.00 bucks for a small slice. Rich and creamy with a generous strawberry topping. Start your day off with a good cup of coffee (Keurig's Newman special blend K-Cup) and a slice of this mouth watering cheese cake and you're good to go. No I can't possibly eat the whole thing. I enjoy a few slices and give the rest away to family and neighbors who never turn it away. Treat yourself to this rich indulgence and you will be most happy.1 Replies - Latest reply on 07/02/2013Add reply
Costco really treats the customer right when it comes to returns. Best Buy and other retailers with a restrictive return policy need to take notice. Costco has no time limit for the return of general merchandise. If you're not happy or it fails just return it for a full refund. Their return policy on electronics (TV, camera, printer etc) is a very liberal 90 days.
1 Replies - Latest reply on 06/03/2013Add reply
Four months ago I purchased a heavy duty shop work bench from them for $399.00. They just put it on sale for $299.00. I went to customer service with the receipt and asked for a price reduction. Not a problem. My AMEX card was immediately credited with a $100.00 refund. At Costco you can shop with confidence knowing that you are getting the best price with a no hassle return policy.
I was a former employee seeking to be rehired, and the warehouse manager listened to my interest in returning to work. Scott was on his way to eat his lunch salad, and gave me his time. Thanks Add reply
I tried the Kirkland Oven Roasted Turkey Breast from Costco today for lunch. This is sliced turkey meat for sandwiches.
1 Replies - Latest reply on 04/09/2012Add reply
The ad I read said it is: "freshly carved from single turkey breasts - just as you would do the day after Thanksgiving."
This is great turkey - it smelled great, had great texture, was thick (about an eighth of an inch) and tasted just as you would want it to taste.
I was pleasantly surprised. Costco continues to impress me, especially with its Kirkland products.
I currently have a four year old Samsung 46 inch LCD HDTV that has been completely trouble free. Recently while shopping at Costco I was quite impressed with their wide selection of HD TV's, Blue Ray disc players and Wall Mounts. On display was the new Samsung LED 55 inch Smart TV. OMG the picture quality was jaw dropping. Built-in Wi-Fi, Skype, Apps and able to display full 3D movies, glasses included. It's only 1.2 inches thick with a frame-less boarder. Regular wholesale price was $2700, on sale that week for $2000. I checked Amazon pricing and they had the older model which did not include the 3D glasses for $1850. It was close.
6 Replies - Latest reply on 03/08/2012Add reply
Here's where Costco has them beat. When you buy any TV from Costco they automatically give you a second year warranty for free. Then you can purchase an in home zero deductible three year extended warranty for $100 bucks. I'm not done. Also included is their free tech service. They give you an 800 number to call that will assist you with any problem. This is service and treating the customer right. Are you listening Sears and BestBuy? The yearly membership cost is only $50 bucks, I definitely got my moneys worth.
GREENSBORO, NORTH CAROLINA -- I know how easy it is for people to complain about every little thing but I just want to take a minute to say that I've been a customer with Costco Pharmacy for over 4 years now and, besides the length ... read full review1 Replies - Latest reply on 06/15/2011
DULUTH, GEORGIA -- I ordered eyes glasses on 6/4/10 and got them on 6/24/10, which were not
properly filled. I got the refund. Costco is neither cheap nor fast on delivery and in the mean time, if you need the prescription glasses made fast, there are lot of other places, who do a better job and at cheaper price. This was like a slow boat delivery, from where ever they get their prescriptions filled. I got them made at another bulk store
cheaper and faster with a lab on the premises. Costco is not always inexpensive on lot of items, if you check around. They need to close their Optical Deptt. or improve service.
BAKERSFIELD, CALIFORNIA -- I always buy gas at Costco & on the few times I have had a problem the attendant took care of it. On 7/17/09 they had been working on pump 10 & just opened it as I pulled up, the pump would not read my card or my wife's card, I went to the attendant in his office he looked at my card & was told I had to go in the store & get a new one, after waiting in line for 15 min. in 105 heat & no service I feel the guy should be fired [snip - inappropriate].14 Replies - Latest reply on 07/19/2009Add reply
Costco is great to deal with!
FREDERICK, MARYLAND -- I had recently purchased a 55" Vizio HD TV from Costco and my friend alerted me that it had gone on sale. That same day, I took my receipt to customer service and spoke with the manager. After confirming ... read full review3 Replies - Latest reply on 05/22/2009