DULUTH, GEORGIA -- I ordered eyes glasses on 6/4/10 and got them on 6/24/10, which were not
properly filled. I got the refund. Costco is neither cheap nor fast on delivery and in the mean time, if you need the prescription glasses made fast, there are lot of other places, who do a better job and at cheaper price. This was like a slow boat delivery, from where ever they get their prescriptions filled. I got them made at another bulk store
cheaper and faster with a lab on the premises. Costco is not always inexpensive on lot of items, if you check around. They need to close their Optical Deptt. or improve service.
I purchased a Vizio television 104 days ago, so my 90 day return option is not available. I had a good feeling because I still had the concierge service to help me. I was wrong! I spent an hour getting transferred around and finally got a pleasant guy who spoke a barely passable English (required a lot of repetition). They are part of Costco but have no information so you have to give them name, address, etc, etc because they can not access the data. I spent the better part of an hour doing troubleshooting and being put on hold 6 times so he could check with people. Finally he connected me with Vizio, who scheduled the service call for a week later. I now have a 55" paperweight for the next week and they might have the parts to fix it in from the west coast. All the concierge service did was waste an hour of my life rather than 5 minutes calling Vizio directly. Horrible experience with Costco.1 Replies - Latest reply on 04/02/2011Add reply
Can't be beat
We have used this service twice for the television we bought from Costco. We were immediately connected to a very able English speaking technician in the United States, a miracle, who quickly helped ... read full review22 Replies - Latest reply on 02/19/2010
An H-P computer which I had purchased for my daughter almost two years ago, developed a bad electrical cord. I called the Concierge Service at Costco and gave them the information, seriel number, model and etc. They got all the information and while I was still on the line, they contacted H-P and explained the problem to the H-P representative, who told me they would send me out a new electrical cord with the proper electrical adapter. The Costco person asked them when I could expect the part and they said within five days, so the Costco Concierge person told them all right I will call and check that the proper part was delivered by the date stated. I received the part in three days, and as stated, Costco contacted me to make sure that all was taken care of and that I was satisfied.
That is great customer service, which one can hardly find these days. That is why I buy all my big ticket items from Costco.
A Great Job.
Angry & Outraged
NASHVILLE TENN, TENNESSEE -- I entered a Costco in Nashville Tn and they are selling a doll called Lil Monkey. This is a black doll with the name Lil Monkey on her hat and a stuffed monkey beside her as a pet. What is the meaning ... read full review85 Replies - Latest reply on 08/26/2009
Horrible Tire department at Costco
GLENDALE, CALIFORNIA -- I will no longer buy tires from the Costco Tire department. I have been a loyal customer of Costco for many, many years but the service at the tire department is just horrible, especially at the Glendale, ... read full review2 Replies - Latest reply on 07/19/2009
BAKERSFIELD, CALIFORNIA -- I always buy gas at Costco & on the few times I have had a problem the attendant took care of it. On 7/17/09 they had been working on pump 10 & just opened it as I pulled up, the pump would not read my card or my wife's card, I went to the attendant in his office he looked at my card & was told I had to go in the store & get a new one, after waiting in line for 15 min. in 105 heat & no service I feel the guy should be fired [snip - inappropriate].14 Replies - Latest reply on 07/19/2009Add reply
Worst customer service ever seen
EL CERRITO, CALIFORNIA -- I have never dealt with such a kind of misbehave from any store. The sales women were talking with each other while they were checking out my stuffs and they might have put my items into other customer's ... read full review6 Replies - Latest reply on 07/10/2009
Costco is great to deal with!
FREDERICK, MARYLAND -- I had recently purchased a 55" Vizio HD TV from Costco and my friend alerted me that it had gone on sale. That same day, I took my receipt to customer service and spoke with the manager. After confirming ... read full review3 Replies - Latest reply on 05/22/2009
Giving Me The Run Around!
CHICAGO -- I recently was thinking of renewing my membership at your Lincoln Park location on Clyborn in Chicago, IL. However, my thoughts were instantly changed by the Customer Service, or should I say lack there ... read full review2 Replies - Latest reply on 06/23/2009
Rudeness To The Highest Level
SANDY SPRINGS, GEORGIA -- I have been a faithful Costco customer for the last 18 years. I shopped at the Costco in Sandy Springs on Ashforde Dunwoody Road for the very last time today. Over the last 6 months I have noticed that ... read full review32 Replies - Latest reply on 07/31/2013
SUMNER, WASHINGTON -- I had a visit to a Costco Distribution Center; No bathrooms if you were not an employee no matter how long they had you waiting, people behaving as if it were a concentration camp walking around dressed in dark uniforms and looking at some paper in hand or if no paper at the ground, head down, no cooperation with the customer, no facilities, over a loudspeaker I was barked at as if in prison. This is how this company runs it's business, they cut cost, they cut out the most basic of standards to help a customer. I have the black card, no difference when it comes to courtesy or help than if you were a white card holder.
4 Replies - Latest reply on 02/16/2009Add reply
Go there once a month only for medicines and am thinking of changing that. Drugstore is better than Walgreens, that's not saying much.
Costco Is Outstanding
MATTHEWS, NORTH CAROLINA -- I have read several anti-Costo reviews and I think it is time for us satisfied Costco customers to speak up. Costco is simply the best retailer I've ever encountered, regardless of pricing. It offers ... read full review6 Replies - Latest reply on 02/15/2009
Costco - Can Be Better
We have a family membership of the Costco club for more than 7 years. We love the Costco prices and buy all the day to day stuff from the near by Costco store.
One of the things that we do not like ... read full review4 Replies - Latest reply on 02/13/2009
Overcharged For Gasoline
TALLAHASSEE, FLORIDA -- On Friday 7-11-08, I filled my Dodge Durango at the Tallahassee Costco gas station. I have owned my truck for several years and mainly buy Costco gas. My truck has according to Dodge a 25 gallon tank. ... read full review12 Replies - Latest reply on 12/31/2013