Hubby and I have been Costco Members since 2005. Typically we only buy gas there since it can be up to 10 cents cheaper than anywhere else in the immediate area. About 5 years ago, we decided to try the Executive Member program. For an extra $50 a year, you will receive 3% back on your Costco purchases. Thinking we'd at least get a return on our investment, we signed up. At the end of the year, we got our check--well, it was actually a voucher that could only be used at Costco, and it was only for $3!
What we failed to read in the fine print was that gas doesn't count. So, we went back to the regular membership around the time ** was born because even though we were spending about $120/mo in formula, that was pretty much all we were buying there, and a year's worth of formula purchases still wouldn't even allow us to break even. I was asked once or twice that year if I was interested in the Exec program again, but I always turned it down.
Fast forward to 2012. I am once again buying formula, this time for **. I usually have to go twice a month, end up paying about $40 a box for it. Every single time I go, however, they're asking me about joining the exec membership. I always decline and explain that the formula purchases won't even get us close to our $50 back. They try to argue back that if I'm here, I might pick up other stuff that might bring the total closer to the break even point.
I counter back that because the formula is a straight shot from the entrance, and right next to the cash register, I am a virtual ping pong ball going directly to the formula and then straight to the checkout. I don't pass go, I don't collect $200.
Tonight, I needed to make another formula run. And yet again I'm asked about exec membership. I once again explain my position. I must have looked extremely cheezed because he guy offered to put a notification on my card so I'm not asked again. Seriously? They can do that? I acquiesced immediately and the guy stepped away with my card. He returned a minute later and handed me my card saying I was all set. On the back of my card was a big, underlined NO written in black marker. Are you serious? That's all it takes? Heck, if I had known that, I would have written that on my card myself years ago! With one of the 500 Sharpies I bought there. :)
CHICAGO -- I recently was thinking of renewing my membership at your Lincoln Park location on Clyborn in Chicago, IL. However, my thoughts were instantly changed by the Customer Service, or should I say lack thereof.
I had heard that Costco offered great pricing on Birthday cakes, so I decided to call and place an order. After calling and trying to explain what I needed to the only Costco representative who answered, I was quickly cut off before finishing my wants and needs to your representative saying "I don't handle this, let me transfer you." I felt completely unacknowledged. Then, after being instantly transferred, all I got was ring tone after ring tone. Imagine my frustration.
I then phoned back and explained to the young lady on the line in the Food Court that I needed assistance and that the extension she transferred me had no employees on the other end. She then transferred me to the photo department who then said they could not help me. By this time I was so appalled by your Customer Service, that I knew I would not renew my membership through Costco.
Trying to keep my word to a friend to help order her a cake, I then phoned one more time to your Administration who seemed to be of cooperation. The woman kindly took my order and said that she would put it in through bakery.
To be assured that my cake order would be ready, I phoned back today, 02/19/2009 and phoned Administration, knowing I would get an actual representative and not ring tone after ring tone, and the woman who answered was so extremely rude right away. From the way she answered her phone representing Costco, to her loud sigh when I asked her to help me, to her slamming the phone and putting me on instant hold when I asked her to reach a bakery attendant for me.
I am completely unsatisfied with Costco Lincoln Park Customer Service. I feel as though Costco could hire more adequate employees willing to offer their customer service skills. Very Unsatisfied Customer!
BELTSVILLE, MARYLAND -- This afternoon my wife and I were at the Costco warehouse in Beltsville, Maryland. There was a young girl about 4 feet tall with shoes on that have the rollers in them. Twice she bumped into my wife who was pushing our cart.
My wife has degenerative arthritis in her knees. My wife is 63. When we got through the checkout line we got a couple of hotdogs and sat down. The other family also got something to eat and the child was still wheeling around on the shoes.
I went to one store employee and told him what had happened and he said he would get someone to talk to them. He did nothing. I then went to another Hispanic female employee and told her of the problem, she had me talk to the supervisor there in the checkout area. Well then the supervisor (a woman of India decent, I think) had the Hispanic employee to go and talk to the people. I went to a store employee because I thought it unwise to say anything directly to the family. Well, as she the store employee was talking to the family she pointed over at us.
Then the woman stood up and said to us "You have a problem with my child?" She called us stupid and a few other things. I told her she was stupid to let her child use the shoes in the store where she has bumped into others. We got up to leave and of course they were still yelling at us. I told them how stupid they were to allow her to use the shoes in the store. I was headed to the door with another store employee when the other woman with them ran up behind me, knocked the store employee down and ran her hands into my back trying to push me down.
The female store employee had NO BUSINESS TELLING THOSE PEOPLE WHO HAD MADE THE COMPLAINT! And pointing to us! Your store employee put my wife and myself in the situation of being verbally and myself physically attacked. Finally the manager of the store was called, but the other family had left. Never have I seen such sloppy handling of a customer complaint.
TALLAHASSEE, FLORIDA -- On Friday 7-11-08, I filled my Dodge Durango at the Tallahassee Costco gas station. I have owned my truck for several years and mainly buy Costco gas. My truck has according to Dodge a 25 gallon tank. The distance to empty (DTE) digital gauge showed 12 miles, and my average MPG is around 14.5. When the truck is this low on gas, I usually put in 22-23 gallons. The most I have ever put into it when the E was on the DTE gauge was 24.5.
The pump at Costco indicated I put 26.5 gallons into my tank. After filling, I showed my receipt and my owner's manual to the employee, who referred me to the store manager. After locating him, I was eventually told they would look into it, and I gave him my member info and phone number.
I received a message from another subject at the store the following day stating they had performed a test on the pump and I could call back to get the results. I'm not sure why he did not just tell me, but at any rate, I returned the call and was never able to speak to this employee on the first couple of tries, and then learned he was on vacation. I asked for whoever was in charge, and was transferred to another employee.
This employee told me they had weights and measures check the pump and they were actually putting out a little more than one gallon per indicated gallon. Perhaps this was a one time thing, but I wanted to post this information in the event anyone else notices a pumping discrepancy.
Since there is no way I put 26.5 gallons into my 25 gallon tank, I figure what happened was that I actually pumped in at most 24 gallons and paid for 26.5, which is about a 10% rate of error in Costco's favor. This bumped the price from 3.93 per gallon to about 4.32 per gallon. This seems like a stealth way to increase the profit per gallon substantially, since most people don't know how much gas their vehicle can hold or usually takes based on gauge position.
ORLAND PARK, ILLINOIS -- Based on a Consumer Reports 'Best Buy' rating we purchased frames and lens. The frame hinge one one side only tore apart making it impossible to connect ear piece to lens portion. We were told there was NO GUARANTEE connected with the purchase of either the frame or the lens. We could not believe it. Costco has an absolutely outstanding customer care policy - we know that over our years of being members. Even the bargain eye glass stores have some measure of protection on the frame and lens. Costco has none on either part! We still cannot believe what we were told. Buyer beware!
I had a problem with the hard drive on my laptop and called in. They made me dump the computer and reboot with the original programming provided by the laptop company. It still had the problem, so they took it in for repair. They decided it was the fan, replaced it and sent it back to me. The laptop still had the problem, so they made me dump the computer again. It still had the problem so they took it in again and still found nothing wrong and sent it back saying it was fine. Even though it was NEVER FIXED, they then told me I had to see if the problem still existed.
DUHHHHHH, if you didn't fix it, why would it suddenly work??? I spoke with these people on the phone soooooo many times it was unbelievable and still don't have my laptop fixed. I'm sure when I run it this time and it still has the problem, I will, AGAIN, have to dump the programming and reboot, explain it once more, send it in again, and still not have it fixed.
This company is a scam to keep from actually fixing problems. The goal is to wear you out. This is NOT a benefit when you buy from Costco, it is a huge hassle. I will now have to buy my own new hard drive for my paperweight of a laptop in order to make it useful again. Thanks for the hassle Costco!!!! I won't buy another computer there.
My five year rated car battery is approaching six years old. It has not failed but it's at the end of the life cycle. Not wanting to take a chance and be stranded I researched new batteries. Checked all the top brands, Interstate, Everlast, DieHard etc. They were all priced well over $100.00. Then they whack you with a $25.00 installation charge. What a rip.
Costco had exactly what I needed for $78.00 bucks. This is not some junk economy battery. Consumer Reports rated it a Best Buy. It comes with a 100 month warranty with a full replacement the first three years. The Cold Cranking Amp is a whopping 850 compared to the 500 Amp of my current battery. When you return your old battery to them you get $9.00 bucks back for the core lowering the price. The savings for this one purchase easily paid for my yearly membership. I have their Executive Card which gives me additional cash back. This is a sweet deal, check it out.
COLUMBUS -- If you are a Costco member and would like to purchase a phone from Costco, please be aware that Costco does not sell cell phones. You might be wondering why there is a huge red sign indicating a wireless kiosk within the electronics department. Well, that would be an indirect dealer named Wireless Advocates.
My understanding of this shady company is that they treat their employees poorly - obviously no training, encourage shark-like sales tactics, and tell their employees to refer all customer service issues to the retail store. The representative was uninformed, manipulative and aggressive. Cared a lot about the sale, but not much about the customer. This seems to be the common practices of this company.
I have never received my mail-in rebate from this company. The accessory package they paraded as free was distinctly cheap and the case didn't even fit the phone it came with. The DM was unwilling to talk to me personally. Plus, every time I walk down that particular aisle, there are two representative waiting to harass me about purchasing another phone.
Not a great experience. Wouldn't recommend. Go to the retail store. You will get what you pay for. However, I will say that the Costco management has been super helpful and aided in cleaning up my mess and I am sure many other messes this company carelessly leaves behind.
YAKIMA, WASHINGTON -- Yesterday I went to get my daughter's cake for her B-day. The cake was beautiful. The price for the sheet cake is wonderful. At most stores you can pay up to $25.00 for a quarter of a sheet cake, however at Costco you get the sheet cake for $15.00. This cake we had the white cake with cheesecake in the middle then butter cream frosting. The quality and quantity outshine many other stores.
We used Costco for our wedding as well. We had 2, The wedding cake and the groom's cake. We also bought a bouquet of 24 roses for $15.00 as well. Even though you do have to have a membership to buy there, it's well worth the price.
I enjoy shopping there and there really are quite a bit of great deals. This is one of my favorite stores to shop!
SEATTLE, WASHINGTON -- I bought a TV from Costco, even though it was available for less elsewhere, because of Costco's "added value"—additional warranty and “Concierge” technical support. Then I had a dreadful experience with Costco Concierge Service. Having discovered that the TV did not have built-in WiFi, I called Concierge Services to ask if I could access the WiFi features by connecting my computer, which has WiFi. The representative immediately told me that the TV--a Panasonic TC-P55UT50-- DID have WiFi built in. When I said "it did not", she argued with me. I repeated my question, trying to get the information I needed without an argument.
She said, "Let me look at the manual," and insisted again that the TV had the feature and all I had to do was select it. Please understand that the TV does NOT have the feature; an optional WiFi adapter is required, as I explained to the "concierge." That fact is clearly stated in the manual—the very one the technician had to read to provide technical support!
This incident makes me doubt the veracity of the claims made about the service. The agent was most definitely NOT an "expert-level technician!" She could not even read the manual correctly, much less treat me with respect!
Frankly, I think Costco should do something either about the qualifications of its employees or about its false claims of "expertise."