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Costco Wholesale Corporation Consumer Reviews - Page 3

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Negligent, Untrained Employees
By -

BELTSVILLE, MARYLAND -- This afternoon my wife and I were at the Costco warehouse in Beltsville, Maryland. There was a young girl about 4 feet tall with shoes on that have the rollers in them. Twice she bumped into my wife who was pushing our cart.
My wife has degenerative arthritis in her knees. My wife is 63. When we got through the checkout line we got a couple of hotdogs and sat down. The other family also got something to eat and the child was still wheeling around on the shoes.

I went to one store employee and told him what had happened and he said he would get someone to talk to them. He did nothing. I then went to another Hispanic female employee and told her of the problem, she had me talk to the supervisor there in the checkout area. Well then the supervisor (a woman of India decent, I think) had the Hispanic employee to go and talk to the people. I went to a store employee because I thought it unwise to say anything directly to the family. Well, as she the store employee was talking to the family she pointed over at us.

Then the woman stood up and said to us "You have a problem with my child?" She called us stupid and a few other things. I told her she was stupid to let her child use the shoes in the store where she has bumped into others. We got up to leave and of course they were still yelling at us. I told them how stupid they were to allow her to use the shoes in the store. I was headed to the door with another store employee when the other woman with them ran up behind me, knocked the store employee down and ran her hands into my back trying to push me down.

The female store employee had NO BUSINESS TELLING THOSE PEOPLE WHO HAD MADE THE COMPLAINT! And pointing to us! Your store employee put my wife and myself in the situation of being verbally and myself physically attacked. Finally the manager of the store was called, but the other family had left. Never have I seen such sloppy handling of a customer complaint.

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Overcharged for Gasoline
By -

TALLAHASSEE, FLORIDA -- On Friday 7-11-08, I filled my Dodge Durango at the Tallahassee Costco gas station. I have owned my truck for several years and mainly buy Costco gas. My truck has according to Dodge a 25 gallon tank. The distance to empty (DTE) digital gauge showed 12 miles, and my average MPG is around 14.5. When the truck is this low on gas, I usually put in 22-23 gallons. The most I have ever put into it when the E was on the DTE gauge was 24.5.

The pump at Costco indicated I put 26.5 gallons into my tank. After filling, I showed my receipt and my owner's manual to the employee, who referred me to the store manager. After locating him, I was eventually told they would look into it, and I gave him my member info and phone number.

I received a message from another subject at the store the following day stating they had performed a test on the pump and I could call back to get the results. I'm not sure why he did not just tell me, but at any rate, I returned the call and was never able to speak to this employee on the first couple of tries, and then learned he was on vacation. I asked for whoever was in charge, and was transferred to another employee.

This employee told me they had weights and measures check the pump and they were actually putting out a little more than one gallon per indicated gallon. Perhaps this was a one time thing, but I wanted to post this information in the event anyone else notices a pumping discrepancy.

Since there is no way I put 26.5 gallons into my 25 gallon tank, I figure what happened was that I actually pumped in at most 24 gallons and paid for 26.5, which is about a 10% rate of error in Costco's favor. This bumped the price from 3.93 per gallon to about 4.32 per gallon. This seems like a stealth way to increase the profit per gallon substantially, since most people don't know how much gas their vehicle can hold or usually takes based on gauge position.

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Go Elsewhere For Your Glasses
StarStarStarStarStarBy -
Rating: 5/51

ORLAND PARK, ILLINOIS -- Based on a Consumer Reports 'Best Buy' rating we purchased frames and lens. The frame hinge one one side only tore apart making it impossible to connect ear piece to lens portion. We were told there was NO GUARANTEE connected with the purchase of either the frame or the lens. We could not believe it. Costco has an absolutely outstanding customer care policy - we know that over our years of being members. Even the bargain eye glass stores have some measure of protection on the frame and lens. Costco has none on either part! We still cannot believe what we were told. Buyer beware!

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This Company is Ridiculous
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I had a problem with the hard drive on my laptop and called in. They made me dump the computer and reboot with the original programming provided by the laptop company. It still had the problem, so they took it in for repair. They decided it was the fan, replaced it and sent it back to me. The laptop still had the problem, so they made me dump the computer again. It still had the problem so they took it in again and still found nothing wrong and sent it back saying it was fine. Even though it was NEVER FIXED, they then told me I had to see if the problem still existed.

DUHHHHHH, if you didn't fix it, why would it suddenly work??? I spoke with these people on the phone soooooo many times it was unbelievable and still don't have my laptop fixed. I'm sure when I run it this time and it still has the problem, I will, AGAIN, have to dump the programming and reboot, explain it once more, send it in again, and still not have it fixed.

This company is a scam to keep from actually fixing problems. The goal is to wear you out. This is NOT a benefit when you buy from Costco, it is a huge hassle. I will now have to buy my own new hard drive for my paperweight of a laptop in order to make it useful again. Thanks for the hassle Costco!!!! I won't buy another computer there.

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Kirkland Car Battery, Great Price and Warranty
StarStarStarStarStarBy -
Rating: 5/51

My five year rated car battery is approaching six years old. It has not failed but it's at the end of the life cycle. Not wanting to take a chance and be stranded I researched new batteries. Checked all the top brands, Interstate, Everlast, DieHard etc. They were all priced well over $100.00. Then they whack you with a $25.00 installation charge. What a rip.

Costco had exactly what I needed for $78.00 bucks. This is not some junk economy battery. Consumer Reports rated it a Best Buy. It comes with a 100 month warranty with a full replacement the first three years. The Cold Cranking Amp is a whopping 850 compared to the 500 Amp of my current battery. When you return your old battery to them you get $9.00 bucks back for the core lowering the price. The savings for this one purchase easily paid for my yearly membership. I have their Executive Card which gives me additional cash back. This is a sweet deal, check it out.

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Shady Kiosk
By -

COLUMBUS -- If you are a Costco member and would like to purchase a phone from Costco, please be aware that Costco does not sell cell phones. You might be wondering why there is a huge red sign indicating a wireless kiosk within the electronics department. Well, that would be an indirect dealer named Wireless Advocates.

My understanding of this shady company is that they treat their employees poorly - obviously no training, encourage shark-like sales tactics, and tell their employees to refer all customer service issues to the retail store. The representative was uninformed, manipulative and aggressive. Cared a lot about the sale, but not much about the customer. This seems to be the common practices of this company.

I have never received my mail-in rebate from this company. The accessory package they paraded as free was distinctly cheap and the case didn't even fit the phone it came with. The DM was unwilling to talk to me personally. Plus, every time I walk down that particular aisle, there are two representative waiting to harass me about purchasing another phone.

Not a great experience. Wouldn't recommend. Go to the retail store. You will get what you pay for. However, I will say that the Costco management has been super helpful and aided in cleaning up my mess and I am sure many other messes this company carelessly leaves behind.

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Costco Cakes
By -

YAKIMA, WASHINGTON -- Yesterday I went to get my daughter's cake for her B-day. The cake was beautiful. The price for the sheet cake is wonderful. At most stores you can pay up to $25.00 for a quarter of a sheet cake, however at Costco you get the sheet cake for $15.00. This cake we had the white cake with cheesecake in the middle then buttercream frosting. The quality and quantity outshine many other stores.

We used Costco for our wedding as well. We had 2, the wedding cake and the groom's cake. We also bought a bouquet of 24 roses for $15.00 as well. Even though you do have to have a membership to buy there, it's well worth the price. I enjoy shopping there and there really are quite a bit of great deals. This is one of my favorite stores to shop!

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Kirkland Men's Jeans Offer A Great Value
StarStarStarStarStarBy -
Rating: 5/51

I am pretty fussy about the jeans that I wear. They have to be comfortable, wear well and withstand repeated washing. Until now my favorite has been Levi's 550 relaxed fit retailing for $58.00. I can usually find them on sale in the forty dollar range. Recently while shopping at Costco I spotted a pair of Kirkland jeans for $13.95. My first thought was they have to junk for that price. Upon closer inspection they were made of heavy denim, seemed well made and had a relaxed fit. Costco has an easy return policy if I'm dissatisfied.

After washing them there was very little shrinkage and they fit perfectly. Repeated wear and washings have had little effect. The quality is as good as the higher priced name brand jeans. These are not designer jeans, the "Kirkland" label is on the back pocket advertising that you didn't over pay. So what, you got a great value. My wife has found that the women's clothing offers an equal value. Check it out.

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Costco Concierge Services Couldn't Even Read the Manual Correctly
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I bought a TV from Costco, even though it was available for less elsewhere, because of Costco's "added value"—additional warranty and “Concierge” technical support. Then I had a dreadful experience with Costco Concierge Service. Having discovered that the TV did not have built-in WiFi, I called Concierge Services to ask if I could access the WiFi features by connecting my computer, which has WiFi. The representative immediately told me that the TV--a Panasonic TC-P55UT50-- DID have WiFi built in. When I said "it did not", she argued with me. I repeated my question, trying to get the information I needed without an argument.

She said, "Let me look at the manual," and insisted again that the TV had the feature and all I had to do was select it. Please understand that the TV does NOT have the feature; an optional WiFi adapter is required, as I explained to the "concierge." That fact is clearly stated in the manual—the very one the technician had to read to provide technical support!

This incident makes me doubt the veracity of the claims made about the service. The agent was most definitely NOT an "expert-level technician!" She could not even read the manual correctly, much less treat me with respect!
Frankly, I think Costco should do something either about the qualifications of its employees or about its false claims of "expertise."

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False Advertise
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TIGARD, OREGON -- Two years in a row, Costco advertised Black Friday sale for artificial X-mas tree which they are under stock or don't even exist. Last year I went online a little late, in the middle day of Black Friday. I consider it was late but actually it was a 3 day sale. This year I am more prepared because I promised my children I will get it this year for sure, so I didn't go out for Black Friday. I just stayed home, jumped online when the time just exactly 4:59 AM to be sure I'm the 1st one. It turned out they don't even have any in stock. I called customer service and patiently waited for 1 hour to be able to talked to a representative. All she can say was, "It sold out, product discontinued".

I went to Tigard Store, the manager told me the same thing, he added "you & your children may not have this X-mas tree this year. Maybe wait until next year then." I feel so lost. My Holiday spirit is over. I'm so disappointed, their business just like Best Buy and Fry's Electronic. They all try to advertise to get customers' attention for which they just have a few or none, we are a victimize. Like me I really wanted that X-mas tree so I don't even sleep on that night so I don't missed it. Oh well, I guess nowadays, that's how stores does business.

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Costco Wholesale Corporation Rating:
Star Star Star Half star Empty star
3.7 out of 5, based on 18 ratings and
62 reviews & complaints.
Contact Information:
Costco Wholesale Corporation
999 Lake Dr.
Issaquah, WA 98027
800-955-2292 (ph)
www.costco.com
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