Courtesy Pontiac (Las Vegas)

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Courtesy's Magic Act
Posted by on
LAS VEGAS, NEVADA -- They said it would be a smokin deal, but it was more like smoke & mirrors! I called days in advance to see a car supposedly on their lot, yet had to wait an hour & ½ while they scrambled to get it from another dealer across town. In fact, none of the 3 advertised were actually there. (Is that bait & switch? Not sure) While working with the first salesman, I kept asking how much the price was they were asking on the vehicle and he just kept saying ‘well what is the payment you want?’ I told him the payment I wanted but still wanted to know how much the price was. When the first salesman couldn’t close on me they sent in a bigger gun, with whom I negotiated forever on a vehicle. Because it took so long I had to leave & come back, and when I returned supposed vehicle had been sold. That left a same model, higher priced for me to negotiate. The bigger gun said there wouldn’t be any room for discount on this one because they had not bought it right. He did agree to pay the ridiculous $389 doc fee. When I returned to sign papers, he was mysteriously gone and unavailable by phone. The original salesman was back on the deal, so I asked to see final numbers before I went into finance. He said he didn’t know because I had been working with someone else and he didn’t know where the papers were. He told me not to worry, everything was going to be fine. He suggested I move my belongings to the new car while we waited for finance.

When finance got to the end of the papers, I discovered the sale price they listed on my contract was more than $1000 over their retail price on the internet, They also were charging me for the doc fee that was supposed to be paid by the salesman. That comes to more than $1500 over. I said no way and then the finance guy called in the manager, who proceeded to raise his voice to me in a tirade about how they are losing money on the deal. I asked why he would do a deal he was losing money on, and he said it was a slow day and they needed a deal. That could be true, it was a beautiful day and hardly anyone around. (I wonder why?) After getting yelled at by him, I told him to leave the room knowing I would never buy a car from this establishment after being talked to like that. They were clearly angry that I had been such a good negotiator. Then the fianance guy tried to trick me saying I wasn't really paying that much because my tax credit would come off the purchase price. Well of course it would, but that has nothing to do with them inflating the price! I had also brought along a certificate printed from their own website for $1000 off a used car; it specified that you had to present the certificate before you completed the sale. When I showed it to my sales person he said I couldn't use it on an 'internet special' price. I wondered, why do they have it on their internet then, and tell you to present it at the dealership? Maybe not illegal but very very misleading to the public. While walking out to get my belongings, the salesman threw in some nasty comments as well. They seem to walk the line of what is legal and not, resorting to any kind of trickery to make their deal. It doesn't have to be illegal to be a scam If you are a female alone, watch out.

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Ms.Consumer on 01/22/2006:
That's a car dealer for you. Once, when negotiating a car purchase, I got out my calculator to verify their calculations. The sales guy had walked inside to check on something. He saw me with my calculator and came barrelling out, "what are you doing?!" like I was breaking the law. ha ha! Hate car dealers.
Anonymous on 01/22/2006:
Yeah, they do that.
Shakra on 01/23/2006:
I love messing with car salesmen. I get some sick satisfaction from it. Don't know what that is.
miketech on 01/23/2006:
I'm glad my uncle owns a used car dealership. I just pick what I want and he makes me a good deal on it. I used to be in the car business and I can't even come close to dealing with a car dealer (except Uncle Walt )
Anonymous on 01/24/2006:
Good for you to get up and leave!
Mad Eye Moody on 01/24/2006:
That "How much do you want to pay line" is such a red flag.
Mad Eye Moody on 01/24/2006:
Duh..I meant...that "How much to you want to pay a month", line. Of course if they ask how much you want to pay, you can say...well...nothing...can I just have the car?
Anonymous on 01/24/2006:
LOL< That's a pretty good one, Mad
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Posted by on
PONTIAC, ILLINOIS -- I bought a 1999 Pontiac Grand Prix GTP approximately 1 year ago. Never had any trouble with it until 1 night about 2 weeks ago. I drove the 6 miles from work, parked in the drive at home, went in the house started folding clothes, when I smelled something burning. At first I thought it was something in the house,when I saw flames outside.

My car was on fire! It started at the front of the car and was burning intensely.

I called the fire department, it was completely consumed. Has this ever happened in the past?
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Slimjim on 02/21/2008:
This could have been a number of things. Why even mention the dealer.
tnchuck100 on 02/21/2008:
I have heard of cars catching on fire before. Fortunately it is a very rare occurrence. It's a good think you were not parked in a garage.
spiderman2 on 02/21/2008:
you could check the NHTSA website and see if this is a known problem. How is this the dealers fault?
Principissa on 02/21/2008:
I think this complaint should be towards Ponitac, not the dealership the car was bought from. You could do an internet search to see if other's are having a similar problem. I'm glad that you and your family were not injured because of this.
MRM on 02/21/2008:
Did you notice large amounts of oil on the ground? The lack of oil in engine may have started the fire.
jjop on 02/21/2008:
MRM, you are brilliant!
MRM on 02/21/2008:
Thank you, JJop. That was the most obvious cause of the car being on fire.
FoggyOne on 02/21/2008:
Of course, leaking gas line. A mechanic might be able to tell you the cause if it were fairly obvious. Something layiing on the exhaust manifold, old newspapers stored under the hood, etc.
Starlord on 02/21/2008:
Cars catch fire once in a while. If you have had the car for a year, and you did not mention recent work done on it, why drag the dealer into it? I saw several cars burning when I was a deputy sheriff, and usually, the peopler would be driving, smell gas, pull over and then they would make their mistake. They would flip the hood open and when they did, whoooooshhhh. I don't underwstand why you would try to besmirch the dealer who sold you the car. Cars a year old can develop many problems that can cause a fire, and the dealers have nothing to do with it.
Aerocave on 02/22/2008:
I'm with everyone else on this...
bleez on 03/03/2008:
I was not blaming the dealer-I bought the car from a dealer right here that has never steered me wrong. I kept the oil changed every 3000 miles, kept it under good repair, no oil lesks, gas leaks-nothing. Just curious about what could have caused this fire. The fire department could not uhderstand it either. I don't know why it said las vegas-I think I hit the pop-up.
Firefly1980 on 03/20/2008:
I also have a 1999 Pontiac Grand Prix GTP that has caught on fire 5 times since I purchased it in 2001. I have always paid for the repairs at a certified mechanic and I have paid out of $3500 in repairs. The issue with this car is the intake manifold, it gets to hot and starts the fire. Every time this has happened to my car, this is always the origination point of the fire. I just recvd a letter from General Motors last evening that stated that 1 in a 1,000 of the 99's GTP's will catch on fire, and they suggest not to park the car in a garage, car port or enclosed areas. I wish I had these odds with the lottery...I seem to have hit the jackpot with this car.
whereyat on 06/03/2008:
I received a recall on my 1999 grand prix gtp. The sugercahrger causes more heat causing the valve cover gasket to fail sooner than normal. Hard braking causes the oil to land on the exhaust manifold which may cause a fire. If a supercharged motor is operated on regular gasoline. The level of heat raised. increasing the chance of fire. If you replaced the gaskets already. GM will reimburse you for parts but not the laber.
Raye on 11/22/2011:
Mine caught on fire with us inside.....though the recall exist GM is not trying to stand behind this car nor the claims brought against them.
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windows on 2 door car
Posted by on
CANTON, OHIO -- we have had this car only 15 months and we have had to have both the window motors and parts replaced because they are made of plastic and break when used on regular basis. the glass company we have used for repairs they receive 2 to 3 of these repairs every week!!! they have told us that this is flaw in the window design and a recall should be done to fix this problem. I'm wondering if anybody else has ever reported this problem!!! I'm tired of paying to have repairs done when we have never had any problem with any other car windows!!! thanks for your help
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Anonymous on 05/12/2005:
I had a Buick Lesabre with that problem. At the time Lesabres and Grand Ams had a lot of interchangeable parts. Mine was a four door. Are you having paint peeling problems yet? (hood & trunk)
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I was sold a lemon
Posted on
LAS VEGAS, NEVADA -- I bought the 1993 Chrysler Concorde on November 28, 2000 from Courtesy Pontiac in Las Vegas Nevada for $5441. I had the car for less than one month when I began to smell a noxious odor and noticed the break pads were very bad. Salesman Michael Durbin and Serviceman Tony Smith proceeded to tell me that the car needed $1500. worth of repairs. I politely refused to pay and referred them to my warranty. They decided to reduce the price to $700. Unfortunately, I needed the transportation and although I the automobile was under warranty, I paid the bill. The vehicle was not properly fixed, still leaks, and has developed serious electrical issues. Both representatives continue to mislead me and avoid my calls. Throughout the ordeal, I have been only professional with these individuals and their outfit.

In addition, because the representatives have managed to delay assisting me, my warranty has expired.

I am requesting the following:

I simply want the problems fixed (and confirmed) under warranty, and would like a refund of the $700 I paid while under warranty. Or, I would like a dependable - safe replacement vehicle for equal value.

Because I feel as though I have been taken advantage of, I have been in touch with the Nevada Consumer Complaint department. I am first attempting, however, to resolve my issues directly with the dealership before I begin documentation and proceedings with consumer affairs.

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