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Courtyard by Marriott

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29 Reviews & Complaints
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Car Had Wheels & Tires Stolen Visible From Front Desk!!
Posted by Jackgood407 on 10/10/2013
Car after theft
Car after theft
WOBURN, MASSACHUSETTS -- We stayed her Sept 27th and 28th. Left at 6:50am on the 29th to find our car on milk crates from the kitchen area storage and the wheels and tires gone from our 2013 Accord Sport. Could not find wheels and tires on Sunday. Had to stay an extra night.

Had to fight with Manager to get rate we had for the first 2 nights!! They had a shuttle but would not even take us to the rental office because it was an extra exit away!!!! It was about 8 miles from the Hotel. It did go 5 miles to the train station and mall. When we did finally get wheels and tires the service truck put the 2 on the back and there were two cars jammed in on either side of ours. (They were the only 3 cars in that area. It was close to the door and visible from the front desk.) I went in and got the Manager (Mr. Martin) He was not pleasant at all throughout our conversations. I asked if he could use the license plates to see if the guests that owned the vehicles were there and could come out and move them so we could use the jacks to loft our car and get the wheels on it.

2 EMPLOYEES FROM THE OFFICE CAME OUT AND MOVED THEIR CARS!!!!!!!
I asked if he had asked or instructed them to park there. He claimed he had not. but, one of the women that was parked there was from his office. So when is the last that Hotel employees park in "prime" spaces?

After We got home our credit card started getting charges for phone calls made to find wheels. I am certain if we had left the hotel, they would have had a tow truck drag our car on a flatbed and do more damage to it just to have it out of their yard. They are RUDE AND NOT TRUTHFUL!!! DO NOT STAY THERE!!!!!!!!!

No security cameras in the yard at ALL!!!!!! and no plans to install any. Lighting is also poor in the yard. An employee casually mentioned to another person in our group that "this was probably an inside job" meaning someone from the Hotel spotted the wheels and made a a phone call. They probable even set out the crates to use on our car.

I am disputing ALL charges for this stay!!!!!!
     
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Posted by RalphMan on 2013-10-10:
Unfortunately for you I'm sure there is a sign that says you park at your own risk. Even if the car is in sight of the front desk the clerk does not stand there looking out - especially at slow times at night when they go into the back.
Posted by clutzycook on 2013-10-10:
Did you file a police report? Perhaps there's a history of things like this happening in the area.
Posted by Jack Goode on 2013-10-11:
It is true that I did not expect them to be responsible for, BUT what I did expect was : -Camera's in the yard for securtiy! -More than one person there between 11pm amd 5:30 am Due to the circumstances they could have taken me the extra 3 miles to get the car rental. -I should not have had to fight to get the same rate for the third night. (After fighting the next day I did get them to cover the cost of the third night.) -Employees that "jammed in" beside my car to block the sight of it should be deciplined by Marriott head office!!
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Check in Was the Best
Posted by Mieahagood on 06/24/2013
I had made reservations on line. I had asked for 2 things be added to our room. Well at check in guess what? We didn't have anything I ask for. When we called front desk the manager on duty was really rude that whole night. If we could have got a refund we would have left that night. We will never stay there again.
     
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Disappointed. No alcohol at the pools
Posted by Brianj1400 on 06/16/2013
PALM DESERT, CALIFORNIA -- That's right folks. New rules. No alcohol at the pools. ...but wait, what are all those people buying at the bar? ALCOHOL! But no, YOU are not allowed to bring ANY of your own. Nope. Not even cans! Walkie talkie, badge wielding guys in red shirts giving shake-downs of peoples coolers isn't cool. Especially when so many adults are simply enjoying the family-like atmosphere, like we are, and being very responsible (like adults should). Here's a crazy thought, pay those same guys to spot people getting out of hand and ask them to leave. You'd likely get applause from the hundreds of RESPONSIBLE people there! Instead, responsible parents have to explain to there kids why the "cops" were talking to them and asking them to leave!

...Here's another crazy thought: Although I was there with my family and 20 other families from my kids school. We're not coming back. Too many other choices. Buh bye!
     
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Posted by Iris on 2013-06-16:
It's highly unusual for an establishment that sells food and beverage to allow patrons to bring in their own food and beverage. Especially in a pool environment, they need to control the situation or risk a lawsuit.
Posted by trmn8r on 2013-06-16:
Alcohol and swimming don't really mix. Just saying...
Posted by FoDaddy19 on 2013-06-16:
I'd wager that at some point they did allow it, but there was one or more incidents where someone got liquored up and either had an accident or died by or in the pool, and the hotel was sued over it. And now rather that getting sued again they simply forbid alcohol by the pool.
Posted by Chaparrita on 2013-06-16:
Sounds to me like alcohol is permitted, but you have to buy it there, not bring your own. Makes sense to me. No bar would let you bring your own liquor. They are there to make money and alcohol sales help keep them in business.
Posted by cwazychicken on 2013-06-17:
You are there with a class and you want to drink!??? sounds a bit odd.
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Horrible
Posted by Tamikagarner1 on 05/23/2013
1780 NONCONNAH BLVD, MISSOURI -- I have had the worst experience with Marriot Courtyard at 1780 Nonconnah Blvd Memphis TN 38132.

I will never ever recommend anyone to another Marriot anywhere. I have filed a complaint with the hotel, BBB, the 800 number, and my bank. This is ridiculous.

I checked in on 10/17/2013 at 10:25 pm me and another person shared rooms. I was there for a work convention. The total on room was 252.76. I paid for 1 night which was equal to 126.38 which I authorized on my debit card then they gave me a receipt and began processing the other persons card for the other night. We got checked in another party that was there with us only had cash so I put the 40 incident fee on my card as well for their room. We all got checked in.

The next morning I checked my account and there was an extra 150 held on my card so I went to front desk talk to Jeremy who was the one who checked everyone in. What was fee - he told me he didn’t know and that it would fall off Sunday when I checked out. I said ok just checking.

Sunday when I checked out there was a young lady name jaques working at front desk. I asked her again what is this 150 hold she assured me it was just a deposit and it will fall off with the 40 incident fee that was charged to my room for other party and that not sure how long it would take because it was at bank discretion which was fine with me.

I get back home to Saint Louis, MO and somehow Marriot drop the 150 charge off account and then charge me for another night. I call back to them and they said they didn’t get the other party card or somehow it didn’t go though so the just charge me. I did not authorize it and not only that I went to front desk 2 days in a row asking about charges while other party was there with me and they never once said they did not get their card info, they told me it was a deposit hold.

So now I’m fighting that with Marriott and bank and now the 40 incident fee for other room is still on my account Marriot has horrible customer service even the manager Gabrielle was rude I have never experienced anything like this and I am going to complain every day to everyone that will listen until you all give me my money back.
     
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Posted by SteveWiginowski on 2013-05-23:
Here's what I think happened:

You used your card for your room and another room (though that room was paid for via cash and you were paying for just their incident hold fee, that put your card on file for their room). This is probably where the confusion occurs. Either your card was charged for their room (along with them taking the cash), or your card was charged for a 2nd night.

I would check back with the other group to see if they actually did check out in time or used the room for a second night, and if so, did they pay for it. If they didn't use it for a second room, see if you can get a copy of their receipt so that you can send it to the Marriot showing that their room was paid for with cash and shouldn't have been charged to your card as well.
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Treated Very Rudely/Poorly by Customer Service Agent
Posted by Ealcala6 on 02/19/2013
MIDLAND, TEXAS -- To Whom It May Concern:
I am Appalled by the treatment of one of your Customer Service Agents at the above mentioned locations in Midland Texas. I called around 10:25 P.M. tonight, 02/18/2013 to inquire about the pricing of a two bedroom suite and Melissa [snip] (not sure if this is the correct spelling, she would not disclose in her rudeness she portrayed. When I told her I would just reserve the King size bedroom, since the suite was outrageously priced she apparently made a reservation for two rooms for me. Marriott rewards number 501608699. I asked her why she gave me two reservations numbers she stated because I needed two rooms.

I then explained to her that I had already reserved one room earlier and only needed one more. She became very confrontational and went on to tell me, why did I state I needed two. I then felt since she was questioning me I THE CUSTOMER had to explain, that I had already called earlier and booked one room, so all I needed was one more. Not sure if she has not been trained to handle more than one task at a time, but her behavior and the way she spoke over the phone was Very unprofessional!!

I then asked her what was my final reservation number since she was going to have to cancel one and she hung up on me. I attempted three times to call back and each time I let it ring over 11 times. On the fourth attempt, she picked up and I let her know that she had hung up on me before giving me my reservation number and she proceeded to argue stating that she had given me my reservation number that I must not have listened. I then explained to her that when she had given me the two numbers prior I just was not sure which one she was going to cancel out and that I did not appreciate being talked to by a so called representative the way she was speaking to me, she then told me that she did not appreciate me.

Then I told her she must not be happy with what she was doing and then needed to move on, because it is giving a BAD representation of Marriott. She stated "she Liked her job" That is when I stated we would not continue this ongoing conversation, and I asked for her last name. She hesitated and still provided it, without the spelling. If this location had not been the location blocked for the wedding Party of the [snip] Wedding, I would not be staying there!!! I know that Midland/Odessa is currently in an Oil Boom and the pricing must meet supply and demand, and it is probably Hard to find good employees, but I can honestly tell Marriott, you have an Unprofessional, uneducated in customer service agent working for you, answering your calls and booking the rooms and what I have always known Marriott to be at least a Class "B" Hotel. She makes it a Class "F"!!

This is ridiculous to not have even stayed there yet and I already feel uncomfortable with this location. I am making notation of this email, should something any more unprofessional occur, with my card number, my rooms I have booked or any other so called situation. I can be reached by email, so that there is DOCUMENTATION of this happening! I to this time, do not even know which reservation I have since I felt treated so poorly all we wanted to do was get off the phone. These are the numbers we were given. The first phone call reservation 84202736, 95810,95811. If you notice Melissa gave me the last two reservation numbers and did not even match the total number of numbers the first NICE representative (Hilda) gave me. So I am not sure if I even have reservations? I am too afraid to call back!!
     
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Posted by onlooker on 2013-02-19:
It appears that there was some confusion and bad communication going on.
But was it more important for you to be right and correct the employee - or to get your room needs straightened out.
This entire episode should be presented to the direct manager of the hotel - something incorrect was going on, and the employee needs more training.
Posted by Alain on 2013-02-19:
A direct contact with Marriott Corporation (600 Unicorn Park Drive, Woburn, MA 01801) by calling [781] 537-5204 may be useful for you so Marriott can be informed of the problem with their customer service personnel.
Posted by shayen on 2013-02-20:
I've always had excellent experiences with Marriott. I'm sorry that you did not. Hopefully, your complaint will reach the property authority and can be dealt with appropriately. Word of advice: going forward, before you start in on comments of a derogatory and personal nature towards an employee, just ask for the manager.
Posted by Mark Conner on 2013-02-25:
Sorry to hear your troubles. Clearly this is a franchise Marriott Property because normally if you ask for reservations you are transferred to one of Marriott's regional reservation call centers. Front Office Agents today are under significant pressure to be the hotel's PBX Operator, Reservations Agent, take calls from in-house guest, Check in / out Guest to name a few task. You can always call Marriott central reservations to straighten out the reservation situation. To resolve the issues with the employee, I would suggest contacting the hotel before noon and asking for the General Manager to voice your concerns. After you depart you can always review the hotel on TripAdvisor.

www.OurExtendedStay.com
Posted by Susan on 2014-01-04:
I would have hung up on you too. Sounds like you are the one with the attitude.
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Undesirable Rooms After pricline.com Discount
Posted by Eharpo55 on 06/10/2012
FLORIDA -- To anyone travelling : maybe it is coincedence or fate but after travelling back and forth across the United States several times the past 2 years, seems that nearly every room we pricelined (priceline. Com) we most often received an 'undesirable room location'' !!..Funny how often we received a room next to a noisy entrance, exit, elevator, ice machine...etc. After getting a ''deal''...Seems to me that hotels, motels purposely save undesirable rooms for suckers like us that use priceline as a means to book rooms only to find out what we 'saved'' we lost in crummy rooms, locations etc...Buyer beware... Do not accept a room near anyone of these noisy locations in a hotel, motel..We deserve better
     
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Posted by trmn8r on 2012-06-10:
My understanding is that all these third parties are given rooms that went unsold, so it would not surprise me if they are undesireable.

Personally, I would never consider using one of these third parties to get a "discount". I've read too many complaints about all kinds of things that came into play because a third party was involved. I prefer to book directly and "save" the trouble.
Posted by FoDaddy19 on 2012-06-10:
It's no coincidence. You are getting an "undesirable" room as a trade off for getting a better rate, than what they usually offer. That's the catch. You are getting what you pay for.
Posted by tistrue on 2013-02-17:
I've been listening to whining heavy equipment scraping the concrete in the parking lot next door for at least 2 hours now. My head hurts. So much for getting a great rate on Priceline.
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Worst Customer Service I Have Ever Experienced
Posted by Brenda110718 on 04/18/2012
NORTH OLMSTED, OHIO -- I stayed at the Courtyard Marriott in North Olmsted Ohio from Saturday April 14, 2012 through April 16, 2012.I have been staying at this hotel since 2005. I was part of a bus trip that comes for a retreat every 3 months. I have never had a problem before but I no longer wish to stay at your hotel being treated like I was.

On Saturday night April 14th we didn't get back to the hotel till 2am. I was so tired I just wanted to go to bed. I pulled back the blanket to get into bed and there was a dry blood stain on my sheet. The blood was not from me. You could tell it was there for a bit because it was brown. I called the front desk the woman says I will have clean sheets sent up. 20 minutes later a young man knocks and hands me sheets to change the bed myself! I took the sheets and went to make my bed and the sheets were very wet. I call the front desk back she says I'll have more sheets sent up, by this time its almost 3am.

I got all the towels and covered the bed so I could sleep. In the morning I took the bloody sheet as well as the still very wet sheets to the front desk I asked for a manager the woman not wearing a name badge and dressed in a neon green T-Shirt said she was the Manager. I started to explain and she cut me off took the bloody sheet tossed it aside and said oh yeah they gave you the wrong sheets, they gave you the ones that weren't dry yet !! Then she just dismissed my complaint as if it was Not a big deal. Well it WAS a big deal to me to have to sleep on another persons blood and to have my complaint ignored really ticked me off. Do you realize how much disease could be carried in someone else's blood?

Then I reach down next to the chair in my room and find dirty stinky men's sweat socks! Instead of trying to make your Hotel lobby look like your in California with your Retro decor you should have started by training your staff. And the front desk night shift manager needs to take customer service training. Why did you start with the lobby when the rooms clearly should have been first?
     
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Construction Noise That I Was Unaware Of
Posted by Transdawg on 01/21/2012
NEW ORLEANS, LOUISIANA -- I had planned this trip to attend my friends Birthday Party for months. I'm a Police Dispatcher with the VA medical center in Little Rock, Ar. I work 12 hour shifts and had just gotten off shift the morning of January 14. After arriving in New Orleans that evening, with very little rest, I attended the party with the intention of leaving early so as get ample rest for the return trip. To my dismay, I was awaken at 0830 by pounding noise and things being dropped on the floor directly above me. I got up and went down stairs to the Reception Desk. I asked them "Who in the Hell is in the room above me?!" I explained the noise and it was at that time that I was told about the construction. Since I am a night shift worker, my early morning rest is very important to me..and if I had been warned of the construction, I could have opted to stay at another hotel. I've stayed at a lot of your hotels and this is by far the worst experience of them all. The hotel in question is the Residence Marriott on St Joseph st. in New Orleans, La. I'm seeking restitution.

Kindest professional regards,

Fred Martin Jr.
Sherwood, Ar. 72120
     
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Posted by clutzycook on 2012-01-21:
The thing is that most hotel guests are up and about by 0830, so I'm sure that they didn't think to warn you about it. Did you warn the front desk in advance of your needs? I think this is going to end up being one of those live and learn things.
Posted by Nohandle on 2012-01-21:
I don't believe it's one of those things someone thinks about beforehand. For an example, how would I possibly know an out of town group would be staying there as well, slamming doors and running up and down the halls all night when I was trying to sleep? All you can do is call the front desk and ask them to request it be held down to a mild roar. Maintenance on an overhead room, or one right down the hall, should be taken into consideration and I don't blame the guest for that. Who would think to ask when checking in?
Posted by trmn8r on 2012-01-21:
8:30 is a reasonable hour to start construction, but would likely be annoying to nearby guests "sleeping in".

I'm not sure you are going to get restitution, but asking doesn't hurt.
Posted by Anonymous on 2012-01-21:
The hotel knew the construction work was going to happen, and they knew when and where - and which guests could possibly be inconvenienced because of it. They should have alerted the OP about what he should expect the next morning.

Bad customer service.

I expect more from Marriott and would be surprised if the OP does not receive a full refund or at least an offer for a free future stay.

When I stay at a hotel, I do not give the hotel permission to wake me when *they* feel like it.
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Front desk customer service
Posted by Nayno23 on 08/30/2011
On Friday, August 19, 2011 our initial check in date to, Sunday, August 21, 2011 the day my friends and I experienced the worst form of customer service possible ever given to a human being. We were disrespected, threatened, verBally abused and, felt a form of racism that is both incomprehensible and indescribable. The Assistant General Manager Mariana Sanchez and her staff members Anne and Gillian of the Courtyard Marriott Montreal Airport, Montreal P. Q, CA treated us like we were less then deserving of our rights and our stay at her hotel. Myself being the the one who had the privilege of having a "friends and family" discount had four rooms reserved for our weekend stay with a large group consisting of seventeen people. We arrived from Toronto at the Marriott Montreal Airport Hotel at 4:00am and were met by Gillian at the front desk, who upon greeting us sighed and complained that she had just closed off her audits for the night which really was none of our concern, as we were patrons of the hotel not employees. She then asked for our conformation which I provided to her witch stated that we were to receive 2 rooms at a rated of $69 per night (family discount rate)and another 2 rooms at $129 per night (regular rate). Gillian made it clear that the forms that I provided which confirmed the 4 rooms and the rates for each room with totals and amount expected upon check in was not suffice and would not be accepted as an official "employee" confirmation paper, which meant that the rate we were expecting to pay was not the rate the hotel was willing to charge us during our stay. I asked if there was a manager on site that I could talk to and was told that she wouldn't be in until Sunday morning. After a long trip my friends and I just wanted to relax in our expected rooms which took at least 30 - 45 minutes and a deposit of $2000 upfront, $250 deposit and the rate for each room which had to be put on a credit card. In the end we were told by Gillian that we had until Sunday, August 21, 2011 our check out date to provide the correct paper that would give us the original price of $69 per night for two of the four rooms. She agreed that they would accept a fax from the hotel in Toronto which initially provided the forms for me to travel with as long as all the signatures needed was in place. The next day I called the General Manager from the Courtyard Marriott Hotel in Toronto and left a message noting our issues at the Courtyard Marriott Montreal Airport Hotel asking if their was anything that could be done to help us with the issue. Once again after no return call from Toronto I proceeded to call the hotel in Toronto again and spoke to a gentleman at the front desk and after explaining the issue to him, he reassured me that the situation was one that could be easily taken care of. I received a phone call from Toronto to my room at 3:30pm by a young lady who asked me a few questions as procedure and precaution to verify my fathers employment and myself being his daughter. She then reassured me that they would take care of the paper work needed via conversation and or fax with the front desk so there was no need to worry and that we would receive the rate initially promised. She also mentioned that "this type of thing happens all the time, and it shouldn't be a problem". I thanked her and asked that if things didn't work out as planned, if she could call and let me know and, she agreed. Sunday morning I proceeded down the the front desk where I was met by my partner who was being yelled at and spoken to in a demeaning manner by my surprise it was the Assistant General Manager Mariana Sanchez. I asked what was going on and why was he being spoken to like that. He informs me that he came to check out our rooms and that she was not willing to give us the initial rate promised and that when he asked why not, she basically said that "it is my decision and that I am not going to change it." No real explanation as to why we didn't receive the original rate of $69 per night for two rooms. I intervened and asked if she had received a fax and or phone call from Toronto verifying our conformation, she answered "my employee left me a note" and when I asked what it read she skimmed through it and made it seem like it had nothing to do with our situation, told me that, "it was left to her and was none of my business",proceeded to rip it up in front of our face and threw it in the garbage. I asked if we she could call the hotel in Toronto so that we could get the confirmation once again she stated " yes the phones are around the corner that you can call from, I am not going to call for you". Then she threatened to call the police and have us banned from all Marriott Hotels and, our discount privilege taken away all through a raised voice in front of our friends and other patrons of the hotel. She claimed that we were "rude" All we asked for was the reason why she was giving us such a hard time and why she was not going to accept the paper work via fax from Toronto even tho we had the original conformation papers with us and, a break down of the charges promised before hand. I have personally traveled over the years to other Marriott locations and the conformation form I provided was exactly the same and accepted at other Marriott Hotels. I couldn't understand why we were being given such a hard time. I felt like we were in the middle of a playground arguing over who was right and who was wrong in a kids game. I have worked personally in the customer service area for 14 years and know that the customer is always right. You do not argue, raise your voice, nor do you converse with your co-worker in a language that is not understood by the client you are servicing. It wasn't like we arrived to the hotel without conformation papers we had the conformation papers given to us by in Toronto HR.
Mariana proceeded to call my father and tell him that she would make sure that his privilege would be taken away and that he would loose his job because we were not representing the Marriott in a good way, she handed the phone to me and as I started to explain what the issue was she hung up the phone as I was in mid sentence with the receiver still in may hand. That caused me to raise my voice and ask "is this the way she dealt with all patrons of the hotel?" I at that point felt a sense of racism and disrespect. At this point we just wanted to end our dealings with this hotel pay our bill and be on our way. We instructed her to bill us all the rooms at regular price. After reviewing the bill for my room 409, I noticed that there was a $7 phone charge added to the bill when I questioned the charge and made it clear that I did not make any phone calls to the Courtyard Marriott Hotel in Toronto, once again with attitude I was told that, "a phone call was made and I would have to pay it, we cannot add phone calls to rooms", with a smirk. I at that point was furious with the way we had been dealt with since the beginning and asked for proof that I made the call. I tired to explain that I received a phone call from that number which was the Hotel in Toronto, to my room confirming that they were going to sort out the issue in question for me. Ten minutes later Mariana returned saying "unfortunately I cannot charge you for this call because there is no trace of it and, I will remove it from your bill" and, provides me with a paper which states just that. I at that point made mention of the fact that she should not hold the position that she holds as Assistant General Manager and that her customer service skills were below expectation for the position that she holds. I also made mention of the video camera that was positioned at the front desk that would show everything, how we were treated and spoken to. I have never been so humiliated and embarrasssed with the level of service I received. I truly feel that had we had been a big group of anything other then African American we would have been treated with respect and given our rights expected initially. When I think and replay the situation in my head, it seems from day one this hotel had it out for our group, from the initial arrival to the departure, we were treated with disrespect. Not only did we leave feeling a sense of racist behavior, we left feeling unsatisfied with the level of service provided by this particular individual and her staff. Word of mouth and youtube goes along way!


     
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Posted by At Your Service on 2011-08-30:
In reading this accounting of what took place, I found a couple of things that stood out. To begin with, I would forget about the racism card. Even by this accounting, the racism is speculative and nothing to do with the facts. I'd also leave out that wonderful phrase, "The customer is always right." They are not.

This places the O.P. in a rather precarious situation. Running around the web, bad-mouthing the company your father works for, could have some serious repercussions. The better way to handle this is knowing that most people have a boss and Ms. Sanchez is no different. If the O.P. was really entitled to the discount, properly escalating it to her boss would be the best way.
Posted by FlShopper on 2011-08-30:
What exactly did you provide to them as proof of the friends and family rate? I use that rate a lot with Marriott, and I always provide them with the original authorization form, signed by the Marriott employee, with his employee#, direct contact info, etc.
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Hotel guest insulted by housekeeping staff
Posted by Baoning on 05/19/2011
Hotel housekeeping staff determined guest's grocery brown paper bag, full of personal stuff, being garbage and took away from guest room. The bag was found later and no item missing.

Hotel management response: In future stay, tell front desk at check-in:
"do not take away anything from my room"

Location: Fremont, CA A business hotel next to I-880,
near an old closed freeway exit.

     
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Posted by Anonymous on 2011-05-19:
All's well that ends well.
Posted by trmn8r on 2011-05-19:
This sounds more like an informative to me.
Posted by momsey on 2011-05-19:
I don't see any insults. Sounds like it worked out.
Posted by Venice09 on 2011-05-20:
I guess it would be insulting if someone thought my personal stuff was garbage. I don't think housekeeping should remove anything from the room unless it is obviously garbage. Just because something is in a grocery bag does not mean it's garbage. I'm glad you got your stuff back.
Posted by ontario_girl on 2011-05-20:
As a former hotel housekeeper, I've been on the other end. Found a bag, thought it was full of personal belongings and left it in room and later got in deep doo-doo for leaving the bag there and not throwing it out. It's a no-win situation.
Posted by Anonymous on 2011-05-20:
I usually just put all my things in the drawers or closets before housekeeping comes in. I have actually never had this happen at any hotel, but I think it's wise to stash your stuff.
Posted by Venice09 on 2011-05-20:
I have never used the drawers in a hotel, even before the bedbug problem. The clothes I don't hang up stay in my suitcase. I also have a habit of leaving stuff in bags, but it is obviously not garbage. I don't understand how personal belongings could be perceived as garage. I have never had housekeeping throw out anything that was not meant to be thrown out. Garbage is usually placed in some sort of receptacle where you would never put personal items.
Posted by trmn8r on 2011-05-20:
The drawers are where you'll find the Bible, an extra blanket, and evidence of if housekeeping is doing its job.
Posted by jktshff1 on 2011-05-20:
If I stay over a couple of nights I use the drawers
Posted by olie on 2011-05-20:
One option we use, even on "long" stays: Put out the "Do Not Disturb" sign, and let the desk know too.

On a 9-night stay, Teen.olie and I walked right up to the Housekeeping staff, with a $10 in hand, and let them know that we were OK with keeping the same sheets. All we'd need was a few rolls of TP and a few extra towels.

Mid-week, we gave over another $10, with our thanks. We were not trying to get out of tipping, or even trying to "save the planet". When we are in a hotel, we tend to spread out and not "neaten up" enough for staff to come in.

To OP: I'd make sure I didn't keep important personal items or purchases in the original bag. At least, put the bag in the closet, your suitcase, or a drawer. Someplace that clearly says, "Off limits".
Posted by Guest at Marriott in Kelowna on 2012-08-14:
We had eight vacuum-sealed bags of beef jerky bought from a well-known store in Vancouver stored in the fridge. After checking out and having a late breakfast at a nearby restaurant, I remembered I left them in the room fridge. This was almost three hours later. The front desk called housekeeping and verified they had not cleaned/been in our room yet, then proceeded to go check it out. He came back and said there was nothing in the fridge. I was puzzled - how can only the fridge contents be missing without someone having gone into the room? Since the jerky were purchased for different people (and cost over $100), I asked to go check it out myself. Sure enough, nothing was touched or thrown out - except all the stuff I left in the fridge were gone. I tracked down a housekeeper I had seen earlier in the day. She showed me an apple that "someone put on her cart" and which was all she had. She assured me that no one has been in our room yet, but I was somewhat confused how only the refrigerator's contents would be removed and yet not thrown in the garbage, without anything else being touched in the room. Since she advised "someone" left the apple there I asked if I could ask the other housekeepers that were working on that floor. She pointed out there were two others and that she would be finished her shift in a half hour. When I proceeded to speak to a nearby housekeeper, she stopped me and asked me to wait. Mysteriously, she then seemed to have a light-bulb moment and bent down to the bottom of her covered cart. After removing several clean towels, there was my bag of jerky tucked between layers of clean towers. Does that not sound suspicious? My unopened bottled drink was also in that bag. My other brown bag with lunch leftovers from the day before was not there. As I was on my way out of town and only cared about the beef jerky, I simply said thank-you and left. However, it still makes me suspicious how she told me she didn't know anything, except the apple (which was ours as well from the fridge) that someone just left on her cart, and that people just leave things on her cart without her knowing. How then, did she find my beef jerky so fast - she went directly to between those towels!

Though I've never stayed at a Marriott before, it was my impression that they were a good, reliable hotel brand. Between this incident, the stinky shower curtains, unemptied coffee pot left in our room from the previous guest, and the uncivilized manner of a number of guests in the "Super 8" type continental breakfast lounge (that's why we had to go get our breakfast at a restaurant instead), I am quite certain I won't be staying here again.
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