Courtyard by Marriott - Page 2

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Undesirable Rooms After Discount
Posted by on
Rating: 1/51
FLORIDA -- To anyone travelling : maybe it is coincedence or fate but after travelling back and forth across the United States several times the past 2 years, seems that nearly every room we pricelined (Priceline. Com) we most often received an 'undesirable room location'' !!..Funny how often we received a room next to a noisy entrance, exit, elevator, ice machine...etc. After getting a ''deal''...Seems to me that hotels, motels purposely save undesirable rooms for suckers like us that use Priceline as a means to book rooms only to find out what we 'saved'' we lost in crummy rooms, locations etc...Buyer beware... Do not accept a room near anyone of these noisy locations in a hotel, motel..We deserve better
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trmn8r on 06/10/2012:
My understanding is that all these third parties are given rooms that went unsold, so it would not surprise me if they are undesirable.

Personally, I would never consider using one of these third parties to get a "discount". I've read too many complaints about all kinds of things that came into play because a third party was involved. I prefer to book directly and "save" the trouble.
FoDaddy19 on 06/10/2012:
It's no coincidence. You are getting an "undesirable" room as a trade off for getting a better rate, than what they usually offer. That's the catch. You are getting what you pay for.
tistrue on 02/17/2013:
I've been listening to whining heavy equipment scraping the concrete in the parking lot next door for at least 2 hours now. My head hurts. So much for getting a great rate on Priceline.
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Construction Noise That I Was Unaware Of
Posted by on
NEW ORLEANS, LOUISIANA -- I had planned this trip to attend my friends Birthday Party for months. I'm a Police Dispatcher with the VA medical center in Little Rock, Ar. I work 12 hour shifts and had just gotten off shift the morning of January 14. After arriving in New Orleans that evening, with very little rest, I attended the party with the intention of leaving early so as get ample rest for the return trip. To my dismay, I was awaken at 0830 by pounding noise and things being dropped on the floor directly above me. I got up and went down stairs to the Reception Desk. I asked them "Who in the Hell is in the room above me?!" I explained the noise and it was at that time that I was told about the construction. Since I am a night shift worker, my early morning rest is very important to me..and if I had been warned of the construction, I could have opted to stay at another hotel. I've stayed at a lot of your hotels and this is by far the worst experience of them all. The hotel in question is the Residence Marriott on St Joseph st. in New Orleans, La. I'm seeking restitution.

Kindest professional regards,

Fred Martin Jr.
Sherwood, Ar. 72120
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clutzycook on 01/21/2012:
The thing is that most hotel guests are up and about by 0830, so I'm sure that they didn't think to warn you about it. Did you warn the front desk in advance of your needs? I think this is going to end up being one of those live and learn things.
Nohandle on 01/21/2012:
I don't believe it's one of those things someone thinks about beforehand. For an example, how would I possibly know an out of town group would be staying there as well, slamming doors and running up and down the halls all night when I was trying to sleep? All you can do is call the front desk and ask them to request it be held down to a mild roar. Maintenance on an overhead room, or one right down the hall, should be taken into consideration and I don't blame the guest for that. Who would think to ask when checking in?
trmn8r on 01/21/2012:
8:30 is a reasonable hour to start construction, but would likely be annoying to nearby guests "sleeping in".

I'm not sure you are going to get restitution, but asking doesn't hurt.
Anonymous on 01/21/2012:
The hotel knew the construction work was going to happen, and they knew when and where - and which guests could possibly be inconvenienced because of it. They should have alerted the OP about what he should expect the next morning.

Bad customer service.

I expect more from Marriott and would be surprised if the OP does not receive a full refund or at least an offer for a free future stay.

When I stay at a hotel, I do not give the hotel permission to wake me when *they* feel like it.
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I got charged a pet fee even though I had no pet with me
Posted by on
ATLANTA, GEORGIA -- On October 23, 2010 I traveled to Atlanta to take my daughter's cocker spaniel. When I arrived Atlanta I decided that I would need a hotel for a night. So before going to my daugter's place, I checked in at Courtyard by Marriott, Pitchtree Dunwoody. When the manager saw that I had a dog, he immediately reminded me that the facility was a dog-free hotel. I assured him that the dog was on its way to my daughter and would not be staying with me. I proceeded to check in and left the hotel with my puppy to deliver it to my daughter. I came back to my hotel room in the early morning hours of the next day. When I woke up I looked at my bill that had been slipped under the door only to see that I was billed $100.00 pet fee. I immediately went to front desk to make them aware that this was a mistake. The staff were beligerent and made and made comments about someone hearing dog noise over night. I invited them to inspect my car and my room for a dog and they refused. I finally drove my car to the front desk loading area and checked out so they could see that I had no dog. The attendant agrees that it was a mistake and that she could not correct the charge and only the manager could. But the manager was not on dutym that day. I was asked to leave my phone so the manager would contact me to correct the bill but did not receive any calls. When I called back the next day, they told me the manager was not available that day. I am still waiting to hear from the manager. The staff including the manager do not seem to be customer-oriented.
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Alain on 10/27/2010:
If you paid by credit card, dispute the bill.
Anonymous on 10/27/2010:
How did the manager know that you had a dog? Did you take it in with you when you checked in?

SteveWiginowski on 10/27/2010:
I'm not sure if you were able to short pay them by $100 when you paid your bill. If so, that would have been a good thing to do. Then the manager would be able to remove the charge at his time, not at a time which both of you are available.
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Marriott stole 1000.00 from my bankcard!
Posted by on
TUCSON, ARIZONA -- 2 days after our stay at the courtyard Marriott in Tucson, my husband and I saw on our online banking, that Marriott had charged us 1000.00 for our overnite stay! When I called to ask the manager Sandra what was the mix up, she said "oh that is for the TV that is missing out of your room"..I said ..ARE YOU F_ING INSANE ? she said that if we had a problem.."call the police " then said that she was not going to talk to me anymore about it !.ARE YOU KIDDING ME ?? She also said ..after I called from another phone, because she was ignoring my calls after the initial call"you were the last one to go in that room" I said "oh really is there any survalance cameras there?" she said "no..we do not have any survalance cameras here" I said what ???are you f-ing kidding me ? how is it that you say I was the last one in the room? she said "the keycard" I said "OK what time was that ? " and she said "that is none of your business, that is company info "..are you f-ing kidding me ? Long nightmare short...we have a copy of our checkout time of 11:16 am..and the police eventually checked the "keycard log' and found that the last entery into that room was 11:22...we did not steal a TV from these money hugary, rude, insane people at the hotel!!!!! we had to cancel our bankcard, because 3 days after our stay we had an additional charge of 2.50 on top of the 1000.00 that the manager stole from our account !

I am still try'n to nail this machine known as the MARRIOTT, and I will have my day in court !!!!

We still get no response from Marriott. they are keeping our 1000.00!

ing kidding me ?
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drugdoc121 on 04/13/2010:
Profanity aside, that is pretty scary. Take them to court. Better yet, call Judge Judy!
AeonClaw on 04/13/2010:
Seriously? I really hope you know about Debit Card and Credit Card disputes. All you have to do is go to your bank and tell them you need to "file a dispute against a hotel for illegal charges." I just left my job as a personal banker...I promise you, you will get your money back quicker and easier this way.
idontthinkso on 04/13/2010:
This sounds like someone struggling in their position of authority. It also sounds VERY likely that this is a franchise rather than a corporate entity. I'd go higher up the chain and find out who is where in the pecking order. Simply charging a card without any real investigation is likely to have more consequences than a forced return of the money. Have you investigated pressing charges?
PepperElf on 04/13/2010:
if the police are involved .... have you talked to the credit card company yet about the charges?
Anonymous on 04/13/2010:
I have to agree with AeonClaw and PepperElf. The credit/debit card company or bank should be able to help you get this straightened out in a hurry. Hope you have already contacted them.
spiderman2 on 04/13/2010:
This is another example of why NOT to use your debit card for hotel transaction.
MRM on 04/13/2010:
When checking out or leaving the room, this is the reason why I always play with door knob several times to make sure that the door is locked tight.
Obsfucation on 04/14/2010:
I'm not sure the bank can reverse the debit transaction, since the OP gave them the card. It is not as if it was used as a stolen card. The bank cannot determine whether this was fraudulent, or buyer's remorse, so generally speaking they cannot reverse. It is way different with a credit card. This may have to end up as a small claims case.
Anonymous on 04/16/2010:
My daughter had a dispute regarding her debit card. The bank got to the bottom of it immediately and credited her account. Then they dealt with the person who took the money out of her account, which was a business. It all came out in my daughter's favor. So, maybe the op's bank will be able to help after all.
noplazma on 04/17/2010:
I did everything "right"..I notified my bank, canceled my card (because they kept charging me 4 days later for 2.50) I filed a dispute, my bank gave me the 1000.00 back, but if marriot doesn't give my bank back the money I have to give the bank back the money. You know, if this Marriot used secutity cameras, it may have helped.but now I have the proof to het them in their disgusting theivery!
idontthinkso on 04/17/2010:
Do yourself a favor and keep documents and proof of your time and efforts to resolve this. Situations like this are actually WHY there are lawsuits. Every minute on a call for this is chargeable to the Marriot. Every time you have to expose the fact that the Marriot called you a thief in public, you should be compensated. Lawyers can be a good thing sometimes, amazingly enough..
maxinebb on 07/29/2010:
When the bank gave you your money, they took it from the Marriott.
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Worst Hotel Stay Ever! And I Travel/Stay In Hotels Quite Often!!
Posted by on
MARINA DEL REY, CALIFORNIA -- I am still in the midst of the worst hotel stay of my life. I have left msgs. for both the front desk mgr. and the general manager about my complaints/concerns, and NO ONE has contacted me back. My room is ice cold even with the heat cranked up high-I had asked for a king and got a double so I'm lucky to have extra blankets! The tub doesn't drain, the faucet leaks, and worst of all, the showerhead isn't tightened and got the entire bathroom and towels wet. I've spent as little time here as possible, but due to the issues, have slept very poorly. My room wasn't cleaned-I guess because I had to sleep in the other morning as I was freezing! The front desk has not been either friendly or accommodating in the least. I just stayed at a Marriott Courtyard in Seattle in Oct/Nov, and it was nowhere near as bad as this place. I'm writing several bad reviews on multiple travel and review websites, and I will also be pursuing a full refund for this stay. I guess since I booked it through Priceline it will be more of a challenge, but this place has made my trip horrible!!! I am so upset and unhappy! No one, even if they book with a discount, as I'm sure most of the guests have given the state and disrepair of this property, should be treated so poorly. I will be writing letters to the corporate office, Priceline, my bank, and the BBB, as well as potentially taking further action if warranted I'm sure this email will also be ignored, but I will be taking all of the actions as described above. I have one more night in this hellhole and then I promise you I will make sure every possible consumer watch site, hotel review, travel site, yelp, citysearch, etc... hears about my stay.

It would be nice if someone here gave a crap about their job and one of the managers or front desk people actually responded to my complaints and offered solutions. I am so angry and disgusted, as well as exhausted, sick of freezing in this horrible room and the lovely insomnia from it all!
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Anonymous on 03/29/2010:
Why don't you just check out and go somewhere else?
Anonymous on 03/29/2010:
I was thinking that myself, Rowdy, but maybe they have already paid in full (Priceline being mentioned) and can't afford another place or don't want to spend any more for whatever reason. It does sound like a bad situation and the hotel really should be doing something to help this person out. I think if I were that miserable, I would definitely be looking for another place. Travelzlotz, I hope you are able to get this resolved soon.
azspots on 03/29/2010:
Go to the front desk and DEMAND to speak to a manager. They (the hotel) do not want a guest causing a stink in their lobby.
PepperElf on 03/29/2010:
I'm suddenly reminded of the scene from "French Kiss" when Meg Ryan's character starts hitting the little bell thing at the concierge's desk...
Anonymous on 03/29/2010:
I often wonder if the nicer chains do in fact dump the people from the discount 3rd party web sites into their worst rooms? Every desk agent from every hotel knows which are the best and worst rooms at every property.

Just another reason to book direct and use your honor's program to let them know you are a regular.
PepperElf on 03/29/2010:
or... it's possible the 3rd party agencies get the worst rooms on purpose
as perhaps a means to cut costs?
Anonymous on 03/29/2010:
superbowl, once, to save money on a weekend trip, I booked with Expedia at a Hilton in Boston. We actually received a newly renovated room at a much discounted rate. Turns out the hotel was fully booked too. We arrived early, which I'm sure helped. I had asked for a suite, but was given a smaller corner room instead. The suite they had left wasn't renovated, but they let us see it anyway. We chose the smaller, much nicer room. They knew exactly which rooms they had left.

I do agree with you though. Direct reservations are probably best for the most part. We may have just been lucky.
Anonymous on 03/29/2010:
Mary, same type of situation with us. The Wife wanted to try Priceline and booked a 5 Star in San Diego. She got the Hyatt by the Gas lamp District for $99.00 on a Saturday night. When we checked in the clerk said we owed nothing but she needed a credit card, OK not a problem but I asked if she could see how much we paid. She said no, only that the room was 100% paid. We asked if we could use our Hyatt Passport and she said absolutely. When she saw our Passport level she said we could upgrade the room for $20.00 more as the hotel was not full.

We ended up with a top floor mini suite, two walls were all glass with views of the bay as far as you could see. The rack rate showed $525.00 on the back of the door.

I feel Hyatt really stepped up to allow that clerk to do that. On the way out to a great dinner in the Gas Lamp I went back by the desk and slipped a $20.00 into the girls hand and said THANK YOU!

Funny part is we have not used Priceline since, LOL...
Anonymous on 03/29/2010:
That's great, superbowl. Sometimes it works out! I haven't used it since either, lol. But, maybe for a short weekend that you don't have to book too far in advance, it can be a good thing, like we found out. For a short stay, you wouldn't be out too much anyway if things went bad, but for a long one, I wouldn't chance it!
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Posted by on
CNCUN, MEXICO -- Long story short...I needed an overnight hotel in Cancun. After researching the Internet, I chose the Marriott Courtyard because I trust Marriott and the Cancun Hotel offered a free airport shuttle. Upon arrival in Cancun I realized I had lost the phone number for the Marriott. I wasn't worried because I expected info would be available in the airport as to how to contact the Marriott. Upon exiting Baggage Claim I was unable to find out how to contact the Marriott even after searching for over an hour, even talking with the representative from the other Marriott in Cancun. Finally a representative from the Mexico Tourist Industry offered to help. He (Miguel Manecero) called the Marriott and spoke to a Jose Ernesto Perez who informed him the shuttle was busy and we should take a taxi and the Marriott would reimburse us upon arrival. When we got to the Marriott the front desk staff (Jesus Marin and Israel) informed us that there was no on at the hotel by the name of Perez and that we would not be reimbursed. We asked to speak to the manager and were informed that Mr. Marin was the Supervisor on duty. He did nothing to help us even tho we had the names of the folks at the airport and the receipt from the taxi service. He wouldn't even help us call and check on our lost luggage. Finally after I was nearing a total breakdown, Mr. Marin suddenly remembered that there was an manager on duty, Mr. Cristales. After another 0 minutes or so Mr. Cristales met with us and offer to buy us dinner. I didn't want dinner I wanted help in dealing with my scam. None was available leading me to believe that the Marriott Courtyard was in "Cahoots" with the scam. Bottom line, the folks at the Cancun Marriott Courtyard are not your friends!!!!!!
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Ben There on 12/26/2009:
You could have also been scammed by the airport employee who was in cahoots with the taxi driver. An airport employee can point someone to a particular taxi, where a hotel has no control over how a guest gets to the property.
Anonymous on 12/26/2009:
If there was no one named Perez there then the person at the airport didn't call the right place. If that was the case why would the hotel pay for the taxi? You should have taken the dinner (and the timeshare presentation that comes with it.)
karleebarlee on 12/27/2009:
if the hotel had been running that scam, they wouldn't have made anything off of it anyway. no offense, but you should have been 110% sure you had the phone number to the hotel. that's where your problem started.
ticia232 on 12/28/2009:
I didn't know that a hotel was supposed to call the airport about your lost luggage.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Check in Was the Best
Posted on
Rating: 1/51
NORTH CHALESTON, SOUTH CAROLINA -- I had made reservations on line. I had asked for 2 things be added to our room. Well at check in guess what? We didn't have anything I ask for. When we called front desk the manager on duty was really rude that whole night. If we could have got a refund we would have left that night. We will never stay there again.
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Hotel guest insulted by housekeeping staff
Posted by on
47000 LAKEVIEW BOULEVARD, FREMONT, CALIFORNIA -- Hotel housekeeping staff determined guest's grocery brown paper bag, full of personal stuff, being garbage and took away from guest room. The bag was found later and no item missing.

Hotel management response: In future stay, tell front desk at check-in:
"do not take away anything from my room"

Location: Fremont, CA A business hotel next to I-880,
near an old closed freeway exit.

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Anonymous on 05/19/2011:
All's well that ends well.
trmn8r on 05/19/2011:
This sounds more like an informative to me.
momsey on 05/19/2011:
I don't see any insults. Sounds like it worked out.
Venice09 on 05/20/2011:
I guess it would be insulting if someone thought my personal stuff was garbage. I don't think housekeeping should remove anything from the room unless it is obviously garbage. Just because something is in a grocery bag does not mean it's garbage. I'm glad you got your stuff back.
ontario_girl on 05/20/2011:
As a former hotel housekeeper, I've been on the other end. Found a bag, thought it was full of personal belongings and left it in room and later got in deep doo-doo for leaving the bag there and not throwing it out. It's a no-win situation.
Anonymous on 05/20/2011:
I usually just put all my things in the drawers or closets before housekeeping comes in. I have actually never had this happen at any hotel, but I think it's wise to stash your stuff.
Venice09 on 05/20/2011:
I have never used the drawers in a hotel, even before the bedbug problem. The clothes I don't hang up stay in my suitcase. I also have a habit of leaving stuff in bags, but it is obviously not garbage. I don't understand how personal belongings could be perceived as garage. I have never had housekeeping throw out anything that was not meant to be thrown out. Garbage is usually placed in some sort of receptacle where you would never put personal items.
trmn8r on 05/20/2011:
The drawers are where you'll find the Bible, an extra blanket, and evidence of if housekeeping is doing its job.
jktshff1 on 05/20/2011:
If I stay over a couple of nights I use the drawers
olie on 05/20/2011:
One option we use, even on "long" stays: Put out the "Do Not Disturb" sign, and let the desk know too.

On a 9-night stay, Teen.olie and I walked right up to the Housekeeping staff, with a $10 in hand, and let them know that we were OK with keeping the same sheets. All we'd need was a few rolls of TP and a few extra towels.

Mid-week, we gave over another $10, with our thanks. We were not trying to get out of tipping, or even trying to "save the planet". When we are in a hotel, we tend to spread out and not "neaten up" enough for staff to come in.

To OP: I'd make sure I didn't keep important personal items or purchases in the original bag. At least, put the bag in the closet, your suitcase, or a drawer. Someplace that clearly says, "Off limits".
Guest at Marriott in Kelowna on 08/14/2012:
We had eight vacuum-sealed bags of beef jerky bought from a well-known store in Vancouver stored in the fridge. After checking out and having a late breakfast at a nearby restaurant, I remembered I left them in the room fridge. This was almost three hours later. The front desk called housekeeping and verified they had not cleaned/been in our room yet, then proceeded to go check it out. He came back and said there was nothing in the fridge. I was puzzled - how can only the fridge contents be missing without someone having gone into the room? Since the jerky were purchased for different people (and cost over $100), I asked to go check it out myself. Sure enough, nothing was touched or thrown out - except all the stuff I left in the fridge were gone. I tracked down a housekeeper I had seen earlier in the day. She showed me an apple that "someone put on her cart" and which was all she had. She assured me that no one has been in our room yet, but I was somewhat confused how only the refrigerator's contents would be removed and yet not thrown in the garbage, without anything else being touched in the room. Since she advised "someone" left the apple there I asked if I could ask the other housekeepers that were working on that floor. She pointed out there were two others and that she would be finished her shift in a half hour. When I proceeded to speak to a nearby housekeeper, she stopped me and asked me to wait. Mysteriously, she then seemed to have a light-bulb moment and bent down to the bottom of her covered cart. After removing several clean towels, there was my bag of jerky tucked between layers of clean towers. Does that not sound suspicious? My unopened bottled drink was also in that bag. My other brown bag with lunch leftovers from the day before was not there. As I was on my way out of town and only cared about the beef jerky, I simply said thank-you and left. However, it still makes me suspicious how she told me she didn't know anything, except the apple (which was ours as well from the fridge) that someone just left on her cart, and that people just leave things on her cart without her knowing. How then, did she find my beef jerky so fast - she went directly to between those towels!

Though I've never stayed at a Marriott before, it was my impression that they were a good, reliable hotel brand. Between this incident, the stinky shower curtains, unemptied coffee pot left in our room from the previous guest, and the uncivilized manner of a number of guests in the "Super 8" type continental breakfast lounge (that's why we had to go get our breakfast at a restaurant instead), I am quite certain I won't be staying here again.
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Theft from a child
Posted by on
INDIANAPOLIS, INDIANA -- The Marriott East in Indianapolis Indiana has thieves in their employment. My daughter stayed there from July 12th to July 14th of 2010. She forgot some of her things in the room she stayed in. She called me on her cell as soon as she got on the bus heading home. I got the hotel phone number from the schedule of her trip. They told me on the 14th they had her things and needed a credit card number to send it to me. So I gave them my credit card number. When I received the package I got a used pillow and pillow case. When I called them back they kept telling me that they mailed her things and now they won't even return my calls.

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Anonymous on 08/08/2010:
I'm sure the hotel has a policy of not being responsible for items left in the room. They sent what they found even though they didn't have to. Why should they pay for someone else mistake?
Venice09 on 08/08/2010:
Did they you tell you exactly what they had before you gave them your credit card number or did you just assume they had what you were looking for?
spiderman2 on 08/08/2010:
How old is this "child" who forgot her stuff?
Helpful on 08/08/2010:
So was it a pillow you left?
yoke on 08/08/2010:
What did your daughter leave behind? Was she on a school trip?
MRM on 08/08/2010:
You cannot trust anybody these days. Consider this a lesson learn to always be aware of your belongings.
RestaurantGuy on 08/09/2010:
Your daughter left the items at the hotel. They are not responsible for her property. You have to search your hotel room before you check out to make sure you do not leave anything behind. Sounds like an expensive lession learned by your daughter
Anonymous on 08/09/2010:
It's too bad we live in an age where honesty and ethics have gone out the window. Unfortunately most businesses have this same attitude "Not our problem," and as MRM stated, you cannot trust anybody these days. Sad.

I'm even more appalled that they asked for a credit card # before they would send to you, did they bill you for the shipping cost of the used pillow and case?
rockfishing on 08/09/2010:
It's really a no win situation for the hotels. They really can't be held responsible for things left behind in rooms, there is no real way to confirm that the things were left in the room, in the hall, on the car roof, or even there at all. The only way to fix this is to make sure you don't leave any things behind when you check out.
yoke on 08/09/2010:
just cause, we should the hotels have to pay to send peoples things back to them? Do you realize how many people leave things behind and the hotels send back to them?
Anonymous on 08/09/2010:
It's called a tax write off, yoke. Yes, they can do that. Not to mention good customer service...I know it's hard to remember, but there was a time when companies wanted return service so they went above and beyond to make it so.
yoke on 08/09/2010:
When we stayed at Shades of Green we had to pay in advance to have an item returned to us.

Just Cause, you would be amazed at how many guests leave things behind. The hotel states they are not responsible for lost or stolen items and you agree to it when you sign in. They should not be financially responsible for getting the items back to you. In this case it sounds like the child was on a field trip and it should have been whoever was in charge of the children to make sure all items are out of the rooms.
Anonymous on 08/09/2010:
Hey, I left a pair of designer calvin klien jeans in a hotel room. I tried to get in contact with the house keeping dept and could never get through. THen they said they didn't see any jeans. I'm sure some husband was very happy when the housekeeper showed them the new gift she brought him. No big deal though it was my own fault. You cannot trust anyone. Take it as a lesson leanred to your daughter and move on.
Skye on 08/09/2010:
One time when we checked into a hotel, I went into the bathroom, and on the back of the door, was a woman's jewelry pouch. It was medium size, the kind that fold up like an accordion. I opened it, and sure enough, she had left behind some nice, expensive looking jewelry pieces. We immediately took it down to the front desk, and gave it to management. My point is, maybe whoever stayed in the room after the op's daughter, found the items, whatever they were and kept them. The hotel can only do so much. I found this jewelry pouch, that even housekeeping missed.
Anonymous on 08/09/2010:
yeah or they took the jewewlry and kept it for themselves.
Venice09 on 08/09/2010:
I was thinking the same thing, Prince. Was the jewelry ever returned to the owner? It's hard to know whom to trust. It's very tempting to do something when you know you can get away with it. I like to believe that most people are honest though.
Skye on 08/09/2010:
We've often wondered about that, but at least I know we did the right thing, returning the jewelry to the front desk manager. I am a firm believer that Karma has a great memory!!
Venice09 on 08/09/2010:
Skye, I agree. I would have done the same thing. I believe in Karma, too.
Skye on 08/09/2010:
It's not just about Karma, but people have to think about how they would feel, if someone had found something they lost, and did not do the right thing, and return it.

Venice09 on 08/09/2010:
I do think about that, but I also weigh my options. If I don't think it will get back to the owner, I don't turn it in. If I lost something, I would rather it be kept by the person who found it than someone who has an obligation to find the owner. My son and I once found money in the parking lot at Walmart. We spent quite a bit of time looking around the lot to see if someone was looking for something. I thought about turning it in to the desk but decided not to. If it was a large sum of money, I would have taken it to the police station. We kept the money. I wish I could say what we did with it, but I honestly don't remember.
PepperElf on 08/09/2010:
now personally that's what I do... if I find something pricy I try to make sure it goes back to the owner. cos I know I need the brownie points with god cos I lose a lot of stuff

however the problem is that the hotel staff may not be the ones who found the items. another guest could have taken them too. and the hotel staff isn't responsible for that.

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SAN DIEGO, CALIFORNIA -- We stayed in Dan Diego at the Courtyard Marriott at the airport the weekend of 4-27-2010. Upon arriving I noticed some pictures sitting on a mantel and I wanted to see how they were attached so I stuck my hand behind the pictures and to my surprised I found 2 needles, YIKES !!!
I took a couple pictures and then called the manager, he stated he would be right up but not to worry because they were probably insulin needles.... My reply was are you kidding, what do junkies use?? Joe made it up to our room finally and picked up the needles, he then stated that the GM would contact us on Sunday to discuss... still waiting, I had to ask for him upon checking out. I did finally speak with Rick Brown the GM and that conversation was as though I wasn't even there. Needless(no pun intended)to say, we were given a free breakfast and basically was told it is not a big deal and the free breakfast was enough compensation. I expalined to the lovely GM that compensation does not need to come in monetary form but in attitude as well..... handled very poor and the room was disgusting, would advise not to stay at this hotel, not because of the needles necessarily but the attitude was below standard and that is one thing when staying away from home that will not be excepted....

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