SAN ANTONIO, TEXAS -- We have a warranty on our home and have two issues with our home. The service is inexcusable. We reached out to the project manager as well as the area manager and they continue to apologize but the jobs are still not complete. Contractors placed tile down on our balcony and had to rip it back up as they installed the incorrect size tile and the job was done poorly.
My husband and I have had to take weeks off of work to allocate time for the contractors to come back to our home to correctly complete the job. The subcontractors are using our water every time they come to our home without permission for the job as well as tracking sand and cement throughout our downstairs and upstairs tile and carpet. The job was only supposed to take 3-4 days and has taken 4 months. You would expect better service for the price you pay for the homes.
NEW BRAUNFELS, TEXAS -- I built a home with this company (MHI/Coventry homes) and it was the worst experience of my life. A true nightmare. The quality of sub-contractors they use is terrible. The quality of work they expect their customers to accept is crazy. I've attached pictures. My home took over a year to build and all major parts had to be re-done and didn't fall within codes.
ALLEN, TEXAS -- Horrible experience, do not buy here. They do not honor their words. They mislead you to close and never care afterwards. I am an existing homeowner and my experience in dealing with sales office and the builder is less than pleasant. I closed on a house which was less than finish on the day of closing. I was told that everything will be taken care of, but to my horror, it's been very bad so far. I have to fight for everything and now that the house is closed the builder, his project manager and the sales office do not care at all.
HOUSTON, TEXAS -- We were in a hurry to buy a home that was move-in ready. I'm now warning others to not just look at the glamour. Look at the overall structure of the home and what materials are used in building it. Coventry Homes uses Medium-density fibreboard (MDF) boards throughout the home. MDF will rot and become toxic if your electricity goes out on you and your home becomes humid or if it becomes wet. The shelving, baseboards etc are made out of MDF board. We didn't realize this when we purchased our home or I would have looked elsewhere.
Pay attention to the size of your appliances too. They use the smallest possible dishwasher--apartment sized and call it a "standard builder's grade" dishwasher. The sink you are getting that is surrounded by all that beautiful granite is cheap and will not look good for very long. The "upgraded" custom cabinetry is substandard. They use very cheap labor and after you move in to your $500,000 plus home you'll notice all the flaws as a result of that cheap labor.
Our home had damage that they knew about that now will have to be fixed by their cheap laborers and we can only hope it's done right. We are extremely disappointed and sorry we purchased from Coventry. Just be aware of what you are really getting when you purchase a new home. Looks can be deceiving!
SUGAR LAND, TEXAS -- I own a Coventry home in Riverstone. My experience with this builder has been horrible. We wanted to back out several times but did not because of the promises made, which were never kept. Eventually, the construction finished and during our walk through, we noticed several items and listed on 3 long pages. We were asked to close the house that day, again with another promise that everything would be fixed before we moved in a month later and also our warranty would be extended by a month. I asked for a copy of the issues noted and was told I would be given a copy when I go to pick up my keys and was rushed to closing at 9 pm on 12/30.
I was also asked not to put on the closing document that there were open items and also was softly threatened that the PM would not like it if we did it, he may screw up our warranty. And if we didn't close that day, the house would go on the market for sale and we would have to buy it at the listed price (higher than what we would pay if we closed that day).
Finally closed the house on 12/30. We still hate ourselves for doing that. Not a lot got fixed before we moved in. I asked several times for a copy of the noted items (as promised) and never got one. The sales person and the construction manager kept telling me that the other person had it to eventually find out they lost it (or trashed it after we left for closing).
So after we moved in, we created the list and sent to the CM and sales several times. People would come, fix things here and there and leave. I have to keep the checklist and send a revised list again to the CM and the process repeats. Of course, since the sale was over, the sales counselor did not have the same or any interest and neither did the other folks. Major items I reported before closing that were told would be fixed were not even touched and was told they never would be when I escalated to the regional head. They wouldn't show me the blue print if I said something my house is not what we planned for. And it went on and on and on.
Finally, we are at the end of the promised extended warranty period with several things still open. We are tired and decided to live with certain things as they will never get fixed but get some major things taken care of before the warranty expires. The new CM (been working with him on open items for 2 months now) tells me that the warranty expired last month (2 yrs from closing date and not as promised to be extended by a month) and can't believe things are still open since closing, for 2 years now.
I told him that he probably does not know what happened as he was not involved at the time of closing and he tells me that his folks told him that everything has been fixed and gets into an argument. Guys, I must be dumb to spend $450k on my house and be a liar about these freaking things. If there are no issues, why would I say there are. And I regret buying a Coventry home. My experience was horrible or we would even call it a nightmare. The plan is great, the quality is horrible. You should see it to believe it. This company sucks. They neither know how to do business nor handle customers professionally. I would never recommend building a Coventry home. NEVER!
BOERNE, TEXAS -- Our home was built by Coventry in 2007 and just recently we discovered that a wire had been cut in our electric circuit box. We had an electrician look at it who told us that builders will often do that when a breaker keeps tripping. Sure enough he touched both ends of the wire together and the breaker tripped. Apparently the builder's electrician couldn't figure out why so he just cut the white wire. Didn't even bother to put wire nuts on it - just left it in the box that way.
I contacted Coventry/Plantation and they just said "Too bad, so sad, you are out of warranty." They are correct, I am out of warranty but any reputable company would certainly take care of something like that immediately. DON'T BUY A COVENTRY/PLANTATION Home. Go for some other choice.
FRIENDSWOOD, TEXAS -- I recently purchased a Coventry home in West Ranch. We lived in a custom home prior to this move and chose Coventry because they boast that they do custom changes to any plan. Well, don't expect those changes to look professional. They do not.
The garage floods during rains. It drains toward the back of garage. I have 2" of water last week after it rained for 1 hour. The floor is still wet in areas. The builder says, "Oh well, it is supposed to do that". Also, the stone fireplace looks terrible. The lentil around the fireplace is unlevel, the entire project looks like a child put it together. We have repeatedly asked the builder to fix the problems. Now, the same plan is built down the road and the fireplace looks perfect. Wow.
It feels like they used us to teach the masonry workers HOW to build a fireplace. We paid $2000 for this upgrade and it looks crazy. They re-built my neighbors fireplace 3 times because it was uneven, but will not do anything about mine now because we have closed. In my opinion, Coventry uses builders who are not trained in custom work, and they do not correct problems or stand behind their work. Should have gone with another builder!
LEAGUE CITY,, TEXAS -- The Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that the company has not responded within the normal 22 day timeframe and accordingly we are closing the complaint as Unanswered.
The Better Business Bureau develops and maintains Reliability Report ratings on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. If the company has contacted you in the interim, please notify the BBB immediately.
This is a copy of my BBB complaint against Coventry Homes in Magnolia Creek, Galveston County. I put earnest money down on a kot contingent on me being hired by a nearby city. I did not get the job and Coventry Homes kept the money. My complaint to the Better Business Bureau apparently meant nothing to them. The building manager for the subdivision was arrogant and basically told me that I had cost them money.
I guess he doesn't see the news and forgets that he is just in real estate and not an educated professional. I did buy a home from another builder and they told me that it was just bad business to not return earnest money. So, beware of doing business with Coventry Homes, especially in Texas.