Horrible Experience Building a Coventry Home and Warranty Services
SUGAR LAND, TEXAS -- I own a Coventry home in Riverstone. My experience with this builder has been horrible. We wanted to back out several times but did not because of the promises made, which were never kept. Eventually, the construction finished and during our walk through, we noticed several items and listed on 3 long pages. We were asked to close the house that day, again with another promise that everything would be fixed before we moved in a month later and also our warranty would be extended by a month. I asked for a copy of the issues noted and was told I would be given a copy when I go to pick up my keys and was rushed to closing at 9pm on 12/30. I was also asked not to put on the closing document that there were open items and also was softly threatened that the PM would not like it if we did it, he may screw up our warranty. And if we didnât close that day, the house would go on the market for sale and we would have to buy it at the listed price (higher than what we would pay if we closed that day).
Finally closed the house on 12/30. We still hate ourselves for doing that. Not a lot got fixed before we moved in. I asked several times for a copy of the noted items (as promised) and never got one. The sales person and the construction manager kept telling me that the other person had it to eventually find out they lost it (or trashed it after we left for closing).
So after we moved in, we created the list and sent to the CM and sales several times. People would come, fix things here and there and leave. I have to keep the checklist and send a revised list again to the CM and the process repeats. Of course, since the sale was over, the sales counselor did not have the same or any interest and neither did the other folks. Major items I reported before closing that were told would be fixed were not even touched and was told they never would be when I escalated to the regional head. They wouldnât show me the blue print if I said something my house is not what we planned for. And it went on and on and on.
Finally, we are at the end of the promised extended warranty period with several things still open. We are tired and decided to live with certain things as they will never get fixed but get some major things taken care of before the warranty expires. The new CM (been working with him on open items for 2 months now) tells me that the warranty expired last month (2 yrs from closing date and not as promised to be extended by a month) and canât believe things are still open since closing, for 2 years now. I told him that he probably does not know what happened as he was not involved at the time of closing and he tells me that his folks told him that everything has been fixed and gets into an argument.
Guys, I must be dumb to spend $450k on my house and be a liar about these freaking things. If there are no issues, why would I say there are. And I regret buying a Coventry home. My experience was horrible or we would even call it a nightmare. The plan is great, the quality is horrible. You should see it to believe it. This company sucks. They neither know how to do business nor handle customers professionally. I would never recommend building a Coventry home. NEVER!