Cowboys Western World

1 reviews & complaints.

Cowboys Western World Ripped Off My Child!
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PLANT CITY, FLORIDA -- "Cowboys Western World" Plant City Florida ripped off my child, the MANAGER of "Cowboys Western World" sold her a damaged Breyers horse, THE MANAGER of "Cowboys Western World" refused to exchange the defective Breyer horse for a identical item because my daughter opened the box. We could not tell the ear was chipped until my daughter opened the box. My daughter paid for it, there was not any sign posted that read "merchandise not to be exchanged or returned for any reason including defective merchandise if package has been opened. "COWBOYS WESTERN WORLD" has my daughters $50.00 gift certificate, + $3.50 for tax. My daughter has a worthless collectible horse. My daughter had been saving her birthday gift certificate to get a special Bryers Limited Edition Collectors Choice #1321 Cheveyo horse. She bought the horse from "Cowboys Western World" Mon. Dec. 29th at approx. 1:30 pm, the store manager rang it up. We were on our way home when my daughter opened the box and discovered the chipped ear and a large scratch on the front leg of the $50. horse, I turned around and drove back to "Cowboys Western World" to exchange it for another one identical to the damaged one.

I was totally shocked when the manager of "Cowboys Western World" refused to exchange the horse stating that "Cowboys Western World" does not exchange opened Breyers horses, I showed her the chipped ear and scratched hoof were not visible through the package, the manager of "Cowboys Western World" informed us one does not open Breyers horse packages as it ruins their value. The manager of "Cowboys Western World" went on to say she would not take it back as it was worthless due to being opened.

The package had a rip in the end where it was opened. I offered her the new pkg. from the one we wished to exchange for. The manager of "Cowboys Western World" checked the box and noticed a clear tape like seal that would be hard to remove and reapply and again stated she would not exchange the horse my child had bought from "Cowboys Western World" less than a hour ago.. Opening a box ruins the value of a broken horse I asked? The manager of "Cowboys Western World" ignored my question. She refused to exchange the horse, all this rip off manager of "Cowboys Western World" needed to do was return the horse to Breyers for credit.

The store manager of "Cowboys Western World" chose instead to steal $53.50 from a innocent child. I can't help wondering if the manager of "COWBOYS WESTERN WORLD" knew the horse was a previous return or damaged merchandise?.This would be a store credit or exchange from Breyers, not personally out of the store manager of "COWBOYS WESTERN WORLDS pocket. What did "COWBOYS WESTERN WORLD have to loose by preforming a simple exchange of defective merchandise ?.I am sure reputable companies such as Breyers warranty their merchandise against defects, I do not believe for 1 second Breyers would not issue a store credit for such a problem.

WE WERE STILL IN PLANT CITY JUST A MILE OR SO DOWN THE STREET WHEN MY DAUGHTER OPENED THE BREYERS HORSE, UPON DISCOVERING THE DAMAGE TO THE 50.00 HORSE, I IMMEDIATELY RETURNED TO THE STORE EXPECTING A POLITE APOLOGY AND COMMON EXCHANGE WITHOUT ANY PROBLEM I WAS SHOCKED TO SAY THE LEAST WHEN THE STORE MANAGER OF "COWBOYS WESTERN WORLD" HAD THE NERVE TO SAY ...........................

"SHE PROBABLY DROPPED IT AND BROKE IT". I TOLD THE STORE MANAGER OF "COWBOYS WESTERN WORLD" MY DAUGHTER WAS SITTING NEXT TO ME AND SHE DID NOT DROP IT OR BREAK IT. THE STORE MANAGER OF "COWBOYS WESTERN WORLD" SAID "I THINK SHE DID". CALLING ME A LIAR! IT TOOK ALL THE SELF CONTROL I COULD FIND AND SOME {VERY HARD}

NOT TO SNATCH HER UP,"COWBOYS WESTERN WORLD" SOLD US BROKEN MERCHANDISE THAT COST A 14 YR. OLD 53.50, 50.00 IS A LOT OF MONEY TO A POOR WORKING CLASS FAMILY."COWBOYS WESTERN WORLD" PREFERRED TO STEAL FROM A KID THAN MAKE A SIMPLE RETURN TO THE MANUFACTURER WITH THE DEFECTIVE MERCHANDISE. I STILL FIND THIS HARD TO BELIEVE, "COWBOYS WESTERN WORLDS"POLICY ...
REFUSAL TO EXCHANGE DEFECTIVE PRODUCT DUE TO PACKAGING BEING OPENED BY PURCHASER,

THAT'S LIKE BUYING A GALLON OF MILK THAT LOOKS FINE, THEN UPON OPENING IT, POURING,

A GLASS FINDING IT SPOILED ROTTEN AND WORTHLESS RETURNING IT TO THE STORE HAVING THE STORE DETERMINE IT CANNOT BE RETURNED BECAUSE IT WAS OPENED. ,WOULD THAT MAKE YOU ANGRY?

A GALLON OF MILK COST 4.00 THIS IS 53.50. I HAVE CONTACTED THE B. B.B. AND THE CHAMBER OF COMMERCE. AMONG OTHERS.
I AM REQUESTING THE PROCEDURE TO RETURN THE DEFECTIVE HORSE FOR REPLACEMENT.
I APPRECIATE ALL ASSISTANCE AND INFORMATION RECEIVED BY BREYER OR ANYONE .
I WOULD ALSO LIKE TO WARN THE PUBLIC OF THE STORE POLICY AS QUOTED BY THE MANAGER OF "COWBOYS WESTERN WORLD" Plant City Florida.

"We do not accept returns of opened Breyers merchandise"."Including defective products, one does not open collectibles, once opened they are worthless" These were the exact words out of the mouth of the manager of "COWBOYS WESTERN WORLD. I am thankful a stranger approached me at my car, said she thought the refusal to exchange the horse was outrageous and gave me her contact information if I needed a witness to the rudeness and disrespectful way we were treated by "that Woman"at "Cowboys Western World"
THANK YOU
ENRAGED MOTHER

I wish to file a formal complaint against Cowboys Western World
120 State Road 60 E
Plant City, FL 33567
(813) 737-3259
     
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User Replies:
Anonymous on 01/01/2009:
If they have no visible returns policy posted or nothing on the receipt then contact the local consumer protection people.
Starlord on 01/01/2009:
Isn't this a repeat of a post of about a week ago? Surely they did not sell you two damaged toy horses in over a week.
Ponie on 01/01/2009:
Whew! Starlord, I'm glad I'm not the only one who thought so. But tried a very quick search and couldn't find the first one. Thought it was just an overdo on the Crown Royal last night--or was it early this morning?
Starlord on 01/01/2009:
I must be psychoti- er-psychic. Now, I have not read this review, but I bet I can tell you the important points. Lady buys toy horse for $50 plus $3.50 tax. Kid opens box in car and they discover the horse is damaged and return to the store. Manager of store refuses to exchange horse for one not damaged, and berates customer for opening box, claiming it has ruined the value of the toy horse as a collectible, How'd I do? I know I read this review several days before Christmas, but like ponie, I was unable to find it. I prefer to believe this was posted over a week ago than to believe I am precognitive. Hey, Amazing Randi, I want my million dollar check. I have now read the entire post and I am positive I answered it and told the OP that until she locked the cap key, it was reasonable, but that the all caps was most childish. I DID read this over a week ago!!!!
Ponie on 01/01/2009:
Wasn't there something in the original that said the kid saved her own money for it, too?
NUKE6715 on 01/02/2009:
the incident occurred dec.29th approx 1:30 pm
the story posted to this site dec. 30,
the owner requested her personal name be removed jan.1st
the owners name was replaced with "manager",jan.1st
it was a $50. gift certificate tax was 3.50
pay attention and you will not be confused.
Anonymous on 01/02/2009:
I wouldn't poke the bear NUKE.....
LOL!
Ponie on 01/02/2009:
'...pay attention and you will not be confused.' We DID pay attention, that's why we thought it had a familiar ring to it. At first, you had me agreeing with the fact that a person can't tell if a product is defective until a packaged is opened. However, I now remember a lot of the letter being done in all CAPS, as Starlord mentioned. I used CAPS earlier to emphasize the word, not to Shout.

I surmise your attitude in the store was as snippy as your response here. I'm not saying you would do something like this, but how does the 'manager' not know that when your daughter opened the package she decided she wanted another figurine instead so 'conveniently' hit against a hard object in the car? Call out CSI to do an inspection! :)

Had you stated your complaint in a calm, reasonable manner, you'd have garnered positive responses. The 'manager' probably thought so too, that's why she demanded you remove her name.
Starlord on 01/02/2009:
I vote best answer for ponie. It never really was made clear to me, is this for a toy or for a collectible? The two, you know are mutually exclusive. Even if it is a collectible, the owner has to be able to determine if the item is damaged or not. If I paid $500, let's say, for a Japanese katana, I would want to take it out of the sheath to examine the blade. If the sales person then told me that removing the blade from the sheath ruined it's value, they'd be in Small Claims court so fast, they'd get seasick.
NUKE6715 on 01/29/2009:
I type very slowly, all caps is easier, not meant to be shouting, sorry if anyone was offended. turns out the owner was not aware of his managers treatment of my daughter, he has invited us back to the store for a exchange and seems sincerly sorry .
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