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The Thief And Terrorist Of The Common Person
Posted by VegasMom2 on 07/11/2008
LAS VEGAS, NEVADA -- This is only my point of view of this major communications conglomerate, but with that being said, I believe they should be brought up on charges. If you take anything from this tale, it should be “DO NOT SIGN UP FOR AUTOPAY WITH COX!”

My story starts in a rather benign way with purchasing COX Communications to supply my TV and internet access to my household. I have had them for years since they were my only choice. (Can we cay monopoly?) Only recently my husband and I reviewed our bill to find that we were paying a lot more and getting way less compared to various new satellite communication companies. We thought what could be better than getting more and paying less in this newly monetarily restrictive climate. Making the decision to change from COX to Satellite TV we made the calls and settled on a new provider. All that was left was to call COX and cancel. Sounds simple enough, right?

Here is where COX’s dark noxious cloud settled over our household.

On a Saturday afternoon, after 5 PM, I called COX to cancel my account. They tried to argue that I never called in to complain about the service so why should they need to cancel my service. Working in a service industry, this was absurd to me! Why would I need to justify my dislike of a product to get it canceled? I don’t want it any more… I have moved on… this is a break up and no we can not be friends… this it is in my right to cancel? After the COX representative forced me to come up with some bogus answer involving conspiracy theories, aliens and the need to wear tinfoil hats, she finally let me cancel the service. [This reason for canceling was for my amusement only; we all know aliens come through the toaster ;)] I had five days to return their battered cable boxes and I would even be getting a refund of $75 for part of the month.

Monday morning, I got up and doing my usual Monday routine I grabbed coffee and got on line to read the news and check my bank account. The need for coffee became no longer needed when I found that COX had gone into my checking and withdrew over $600 for no viable reason. After getting the household off to summer camp and work I got on the phone with COX to ask them the ever elusive question of “what the hell!”

After speaking with a high number of doltish moronic representatives I was finally transferred to the credit department. The credit departments response boils down to “oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days”. It has always amazed my how they can withdraw funds overnight but it takes an act of congress to put the stolen money back.

It is now Wednesday and still the account sits empty of the $600+ so I being proactive decide to call them and check on the progress. The all new doltish representative tells me they are waiting on the collection of the cable boxes to even process the “oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days” deposit. When I exclaim, in a slightly panicked and pissed off state, you have your stupid boxes and remotes I am once again placed on hold. After what felt like 10 minutes, she came back with the comment of “oh, here they are. We can process your refund now”. It is everything I can do to maintain my composer and not release a tirade of expletives and adjectives that would probably just make her ears bleed.

Now, maybe to you $600+ is not that much money but to our household it was to cover groceries, gasoline and the power bill for the house let alone a little bit a cushion till payday. Now I find myself pawing through the pantry looking for anything I can put together and call dinner (in the looses sense of the word) and coasting the best I can if I have to drive anywhere to save every drop of gas I can till either COX replaces the money they stole or payday, which ever comes first.

Thank you for reading my rant and I hope at the very least you do not sign up for autopay with COX. (Or cancel before it’s too late).
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Posted by madconsumer on 2008-07-11:
just wait until you signup for satilite service. dirctv will withdraw your money at will as well. besides, satilite cannot provide the same hd programming as cable.

good luck on your switch, and when the satilite screws you over, you will back again to complain.
Posted by Anonymous on 2008-07-11:
MC, Best Answer, LOL.
Posted by Anonymous on 2008-07-11:
you made the right choice.Ive been with Directv for four years,and not once have they "withdrawled my money at will" like a previous poster stated.


Posted by madconsumer on 2008-07-11:
is what i get without my jim beam!

do a search for directv, you will see starteling reviews.
Posted by Anonymous on 2008-07-11:
I dont have "satilite" service,I have satellite service.Why should I do a search? They have never taken money from my account EVER.
Posted by Anonymous on 2008-07-11:
Never give your account information to any creditor. By doing so, you authorize them to take whatever and whenever they want. This post is a perfect example. Always set up your payments with your own bank's bill pay service, that way you control what happens.
Posted by Ponie on 2008-07-11:
The poster's attempt at literary genius has failed miserably. Rather, this reads like pulp fiction. Terrorist? Thief? I suggest a good dictionary--even Google would do it.

...'(Can we cay monopoly?)...' You can say it, but just because you do, doesn't make it so. You've always had a choice, you simply did not exercise it.

Anyone who allows a business free access to their bank account(s) isn't using common sense. I determine when my bank should send a check to my creditors, not the people to whom I owe money.

I couldn't even get through the whole novella. I'm waiting for chapter two when the complaint is posted about the length of the contract that had to be signed.
Posted by Anonymous on 2008-07-11:
Ponie, best answer on all points!
Posted by Anonymous on 2008-07-12:
wonderful the way you told it. I loved the ranting!! Reminds me of my decision to go on the Quest bundle plan (connecting phone, cell, internet and satellite all on one bill) because they said I would save so much money. well, it turned out to be a freakin nightmare. Yes, in this house as well $600 is a lot of money. thanks for the story!!!!
Posted by Ladderman on 2008-12-11:
You should not be battering their cable boxes. I doubt they would send them out that way. That's vandalism.
Posted by Detah on 2009-02-22:
I am curious, where did you go for more services, and were they a nightmare also. I have had issues with all of them
Posted by Shemia on 2013-05-14:
This sounds exactly like the experience I had with both Suddenlink and Dish. I believe that when companies go into your account and STEAL money, you should be able to sue them for twice the amount that they took!!
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Posted by Johnnylib on 12/26/2005


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Posted by Anonymous on 2005-12-26:
So, when did Cox fire you?
Posted by DebtorBasher on 2005-12-26:
When you applied for the position, did it say "flexable schedule" or "Flexable hours"? Is this schedule and treatment you get from them, something that just changed, or was it like this from the beginning? If this is the way it was from the beginning, why did you stay and continue to stay after six years?
Posted by johnnylib on 2005-12-26:

there were no " special " hours noted .. and it was nothing like this from the beginning. back then i actually had a life. and i will get it back just as soon as i leave cox. we also get "paid benefits" but the insurance doesn't cover a damn thing, and i am not the only one with this problem.
Posted by miketech on 2005-12-27:
I can understand. I use to work in the call center for a growing ISP. They had grown so fast that all but 6 of the 50 employees were temps. The temp to perm came due at one time and they laid all of us off but the original 6. I got called back in that wekend as did another. we didn't get a break or a lunch for a month or 2 but we survived. About a year later thay laid us all off and sold out to Earthlink. That was my 2nd outsourcing. Atleast they can't outsource you.
Posted by Mad Eye Moody on 2005-12-27:
Are you salaried or hourly. I know you said about 15.00 an hour and mentioned overtime, but I just wanted to make sure.
Posted by johnnylib on 2005-12-27:

i am paid hourly,everyone is except for supervisors. it's all screwed up ,the salary employee's go home at 5:00 pm, and us hourly employees go home when "cox" let's us. cox= slavery...bottom line
Posted by Anonymous on 2005-12-28:
What you are experiencing is the end result of companies (not only Cox) trying to meet unrealistic consumer demands. Imagine getting out of bed at 4AM to fix some !diots internet service, I think I would have to slap someone!
Posted by Anonymous on 2005-12-28:
Having a JOB that PAYS you is a long way from SLAVERY. There are other alternatives johnL. I had a similar experience while working at an Office Depot Warehouse, it was awful but I finally quit and my family and I are the better for it in everyway.
Posted by Techman on 2007-08-04:
Sorry to say, but I am a proud employee of Cox. I agree hours may not be the best, but I have an awesome new house with land because of it, and I am also a technician, and I work very hard to get what I want, among other things. I wish I could work more to tell you the truth, but I take pride in my job keeping the plant the best it can be, and there will always be those times where they HAVE to pay you overtime and stuff for major outages from storms etc. I would not be anyone if it was not for this great company, and believe me I could be making more, but I do not live to keep up with the Joneses. I am happy with what I got, but have to work super hard to keep that, and I will do that for as long as I have to. In our line of work we will never have to worry about layoffs. Never. Think of the people who are worrying every day if they will have a job tommorrow. I never have that worry, because I am committed. They could replace us with cheap labor, but then the company will slowly die, because the knowledgable people who care will be all gone, and then the company will selfdestruct. I am sticking with this company til the end. Be happy with what you got partner. I used to feel that way once also. Work hard and you get your turn for money real soon. Just don't show that attitude at work. You will never advance like that. Hope that helps.
Posted by Ladderman on 2007-08-12:
They are not going under. You as an employee, and others who just love picking on cable companies in general need to wake up. How would you like to have no job? People these days, most is sounds demand to get paid plenty right off the bat, and that just is not going to happen anywhere you work. You show your work how bad you want the money, and eventually you will get it, and more of a life. You have to prove yourself, and with a good attitude.
Posted by breakthescreen on 2009-08-08:
Well unfortunately although this post is sorely outdated the guy who started it is correct, Cox has lost focus of it's customers as well as its employees. Their prices are outrageous and you get less for it than you do AT&T. The sales goals are unrealistic and if they don't do something about their monthly rates they are going to lose the fight.
Posted by Ladderman on 2010-03-06:
I have a thinking this may be a guy who posted a bogus story. A few things make no sense. He is probably a AT&T or satellite employee having fun, trying to get others to believe him.
Posted by Techman on 2012-07-08:
Well I am starting to feel this way also after my many years with the company. I had moved work lights and two extremely expensive spot lights from my old bucket truck to my new one. Guy from coporate came down to work on some of the new trucks with some issues and saw my truck with all these fancy work lights, and HID spotlights on my truck and took plenty of photos to sent to corporate to tattle on me. That got 3 fleet managers in a big uproar, and I had to take photos and everything to prove I did nothing to damage or change any wiring on the vehicle. Even with signing a sheet saying it was okayed by my supervisor it was no longer acceptable. Long story short I have learned I am not allowed to take pride in what I do. It has gotten very dangerous to work out on busy road ways at night and all the company wants to do is keep you from doing what you can to make your job as easy as it can be. Sometimes I wonder like the other guy above how the company stays alive when they bully you around after proving you did nothing wrong. I was very committed, but now I am having a well if you no so much you fix it yourself attitude. Thanks Cox for believing in your dedicated employees. I wish the show Undercover Boss would do an episode with Cox and come to me. I would let them know what is wrong in a heartbeat.

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Cox Communications
Posted by Mah on 10/12/2004
Cox Sucks!!!!!!!!!! They are one Big screw job!!!
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Posted by Consumers Rule! on 2006-01-11:
Posted by Techman on 2007-08-04:
Oh really. How about you tell us EXACTLY why they are so bad? If you have no reasons, then say nothing at all.
Posted by Ladderman on 2007-08-12:
Yeah. Prove it. Oh you can't. Why, because either you are one of those that want's a hand out from them, or you got disconnected for not learning how to pay a bill on time, or you are a dish employee. We all are waiting for your response. I have Cox, and they are fine. Pick on someone else. Can I say gasoline companies suck?
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Cox Billing Is Terrible
Posted by Catprotector on 10/07/2004
SCOTTSDALE, ARIZONA -- I have Cox for my high speed Internet and I can relate to how bad the customer service is. I just got a bill that claimed I was past due by $10 which I don't even owe. When I called customer service they insisted I was wrong claiming I owed it as far back as August. Then the customer service person proceeded to want to go over the bill (even though I already read it. I would not have called if there wasn't a problem) and that whatever the outcome, I'd still have to pay the $10. I told her I would not pay a charge I didn't owe and asked to have it removed from my bill. This customer service person refused to do it and said there was nothing Cox could do. For a company that claims to care about their customer they seem to treat them pretty badly.

If you ask for a supervisor they also can be rude and also will not help you and insist that you pay the money owed even if the bill is incorrect. I ended up having to call the city in which I live in to resolve this dispute. The city's customer service perseon was not at all surprised that I had this type of complaint as others have also complained.

Cox seems to care very little about their customers and more about the almighty dollar. Their customer service is generally rude and have no problem blaming the customer for the situation even if it isn't their fault. You'd think they'd just take the $10 off the bill and make it less stressful in order to keep a customer happy but that doesn't seem to be their way. Cox needs to learn to treat their customers well and give them good service or they might just end up losing them.
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Posted by sweetkristen on 2004-10-14:
Cox is awful. They are the worst ever. I have them as my cable provider, not for the Internet. And even as a cable provider they suck. They charge way too much. Their signal always gets screwed up if the wind gets over a wopping 8 MPH. Their customer service is very rude.
However, at least where I live--they've got us by the you know what cause they are the only cable provider in the city
Posted by Consumers Rule! on 2006-01-11:
I agree 100% with the rude customer service. And even ruder supervisors who think they are Almighty. As for the internet tech support - my 15 year old could probably do better. And you are right - Cox is a monopoly in our area too and it is horrible. The FCC, FTC and all those other relevant alphabets need to intervene and find a way to have competition in some of these cities. Our bill just goes up and up and up. The service gets worse and worse and worse.

I think their c.s. reps are so rude because they are fielding calls from soooooo many angry customers every day. Otherwise, why the animosity towards their customer base, their paycheck. We pray for the day some other company comes to town.
Posted by BruiserTom on 2006-03-05:
I have a few major complaints about COX Communications. First of all, if digital cable is supposed to be so much better, why does the picture get blocky or freeze up altogether? Why does an "improvement" in technology result in poorer quality? I think the answer is that they have sold more product than they are willing to service. Didn't Jim Baker go to prison years ago for selling more product than he was able to provide?

My other complaint is whenever you have a problem and need a technician, they'll tell you that the technicican will be there "in the afternoon" or something like that. They can't narrow it down any closer than that. Then instead of coming like they promised, they stand you up. When I call to see what happened they say, "Well, the technician called you and there was no answer, so he figured you weren't home. Well, I was home. There was no call. I have caller-id. There was no record of a call. This has happened *multiple* times, but they keep telling the same lie. There is nothing worse than somebody who just keeps lying even after both of you know it's a lie. Their whole customer service department is like that from the supervisors on down.

Finally, they are just too greedy for their own good. I have paid my bill automatically every month. A year or two ago I tried to order a pay-per-view movie. I should be able to order it with my remote, but that has never worked (probably because I could never get a technician to come out and fix it like they claimed I needed). So I called them to order the movie. They told me that they couldn't do it because I had an unpaid balance of $12 (yes, twelve) on my account. But surely they could see that I pay my bill every month, but they were so worried about the $12 they hadn't gotten yet that they wouldn't sell me a $4 (or whatever it is) movie. I have never tried to order a pay-per-view from them since then, and I never will. They are losing hundreds of dollars in pay-per-view sales from me, because they were so greedy (not to mention insulting) about a measley $12 that they must have known I fully intended to pay (and did). If I want to see a movie, I don't even consider pay-per-view. I either buy the DVD or just wait until it's on HBO. Nothing would please me more than to hear that about a thousand other customers are doing the same thing.

If I had a line of sight, I'd have a dish today.

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Never The Truth!
Posted by Jazz_4me2 on 01/10/2014
LAS VEGAS, NEVADA -- I had been having issues w/ Cox about 4 months, mostly 'trying' to pay my bill.
The worst was December 2013 when payment was REFUSED!

I had signed up for auto pay on the phone w/ a rep, but I got a bill in the mail, something said 'call cox' & I came to find out customers CANNOT sign up for auto pay w/ a representative on the phone, so it was not in effect. So I wrote out a check & took it to 750 Rancho Dr store. When I walked into store I was told there was no drop box (which used to be there), so I walked over to counter on left & put it on counter in front of representative who said "I'm not accepting this". I left it none the less, but I was pretty pissed, so I went to building on Martin Luther King & Vegas Dr.

This was after 2 phone calls & all telephone reps telling me Rancho WAS a payment center. Last night my modem died, so I called & was told a tech would come out today to replace it -LIE- they DO NOT replace modems. So the representative told me Rancho was open till 7p so I quick drove there & it was closed at 6p. So tech finally showed up at my residence after I had again been to Rancho to *rent* new modem/router combo.
Through all of this I never saw 1 human [though]' I was at Corporate [headquarters] Martin Luther King.

I was consistently given false/bad info, different info from last representative I talked to. This Communications Company has no way to call their retail centers...

In 2014, are you serious?I am going to change to a different ISP as soon as I can, I suggest the reader also find a provider that actually can communicate w/ itself & its customers.
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No Internet Signal
Posted by Lindalove on 12/26/2013
TULSA, OKLAHOMA -- Cox internet connection is sucks, though I always pay my bills on time am still have poor internet signal or no signal at all. Called customer service hoping they can help me, but instead he told me "I can see here you don't have internet signal, all I can do is to send a tech to check the problem of your internet." I am so mad because I called Wednesday and I need to wait until Sunday for them to check my internet problem.
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Pay for Self Install
Posted by Aleveum on 11/21/2013
Went to Cox store and picked up equipment for TV cable and internet for self install. Just to hook up again to last years connections as we left AZ for the summer months. Why do I get charged $60.00 to hook up myself? I was never informed at the store for this and if I was I would have never installed my self. They should not charge me when I do the work.
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Worst Customer Service I Have Ever Seen
Posted by Laruca28 on 11/12/2013
WICHITA, KANSAS -- Called over 20 times try to reach a person. CSR answers phone and transfers me to tech support. Then hang up on me. This happened 7 times in a row. Even after got through to a manager I waited 40 mins. Then hang up on me. Still no tech to install device. Was supposed to be here yesterday to reconnect to the pole. Which was disconnected because my bill was late (I was out of town) and I paid reconnect fee and tech could not even connect computers to the internet. Some friend in digital age. More like take money and give nothing!
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Posted by kristine on 2013-12-26:
That's what exactly happened to me...but they have a good tv commercial...anyway :-(
I always pay my bills on time,, but I always have poor internet signal.
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CEO and VP's
Posted by Junklove2003 on 10/16/2013
PHOENIX AND ATLANTA, ARIZONA -- Well it began on Friday night when my mom decided to purchase internet service. We called the sales department and placed an order and paid the 30 dollar install fee. We were then told that we would have service the next day, Saturday. I call on Saturday to make sure that the service is hooked up. No you are scheduled for Sunday, I was told. No we were told it would be today, so the representative says I will send form to get it escalated. I then asked to speak to a supervisor . That's when the fun begins. Ryan a sales "supervisor" then informs me because of my previous bill, which I admit I did not pay, my mom could not get her service until I paid it or has to prove I don not live at her residence. Now when does my SSN and debt under that SSN belong to my mom. NEVER that's when.

So needless to say after finally losing it on Ryan and several other sales "supervisors". My mom was forced to pay my bill.I was then promised by another "supervisor " Benny that my moms service would not be connected as promised Saturday but Sunday and if I didn't like he would cancel my moms work order and would make sure that she would not get her refund until 6 to 8 weeks. So come Sunday and about 100 calls later the tech finally shows up at 7 pm which is messed up, but I guess since my mom wasn't paying the 60 bucks for an in home install she gets shafted. Every "manager"/ "supervisor" stated that it was very simple to hook up outside the home and that's why it was taking so long. Really? If it is that simple would that be first? Needless to say after a couple of calls to COX Headquarters, I get a very nice call from the CEO's flunkies telling me that I interfering with business and that if I keep harassing them that I will be sent to corporate security and banned for life.

Now I guess I am supposed to be scared but all this does strengthen my resolve to make life as unpleasant for this pissant and I will I promise you. I now realize why we could not get any assistant from these people because it starts at the top with the CEO and rolls down hill to the underpaid representative BAN ME FOR LIFE !!!!! I WILL NOT STOP!!!!
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Posted by Soaring Consumer on 2013-10-16:
File a complaint with your local public utilities commission.
Posted by Old Timer on 2013-10-17:
"banned for life"? That's a new one, you must have really got someones attention.
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Your Lying Thief in the Digital Age
Posted by Jennifersims888 on 07/31/2013
EL CAJON, CALIFORNIA -- More like "A huge lying thief in the digital age."
Similar to a prior review, when signing on with Cox it had been recommended that I get a bundle package so that technically even though I didn't need my land line it would be the cheapest route. My bill has never been the originally agreed price!!! Since Mid January.
So for the first couple of months my bill was 20 bucks higher because I was on the installation payment plan for original hookup (5 payments). After that, in my original order I had requested an HD Cable Box with DVR, but by the time I had gotten to sit down and look at my cable setup after the clueless tech finally left I realized the box had no DVR or HD for that matter.
After 2 more weeks for waiting for someone to come out and trade it with a HD/DVR one they still had [snip] messed up on my account!
On my next bill they thought I was paying for 2 DVR boxes and I was getting charged for 2 because the technician hadn't turned in the old one correctly and removed it from my account. So by the time this was figured on my bill I was already sick of Cox.
.I actually got it credited back 2 billing periods later, better late than never, but still wondering when the dust would settle and I could get to sticking to my budget!!! What pissed me off the most is the run around, transfers and wait times to tell them they messed up again. I value my time as much as anyone else but the wait times for every phone call was at least 10 minutes no matter when I called.
So now being on a tight budget and ready to save $$ I was like OK....I know my bill will be $152, no extra on demand movies or fights, bundled "cheapest" package and my installation paid off....then BAM!
For no reason (they still have to explain to me) my cox promotional discount decreased from $35 to $20..all of this within 6 months of initial hookup...so this is another unforeseen increase and is killing my budget!! And my taxes and fees stayed the same-Yes $20 is a big difference in this house. Even if was rich it would be the principle of the situation, but since it's slim pickings I take this quite personally...this money takes away from other things that my family could enjoy hella more than cable...
As of last night I bought a Roku4, set it up all up by myself thank you very much, and have at least 3-4 media devices streaming from it and couldn't be happier. I D/C my Cox half an hour ago and proudly told them Roku...they didn't seem surprised.
Wish I would have pulled my head out of my ass earlier and saved me over $400 bucks, a lot of frustration and time wasted listening to terrible hold music. That is at least an hour of my life I will never get back....not being from this area I thought this was the company to go with, after research I know I have more independent options. Hope this review helps anyone else out there who are having similar problems with "your friend in the digital age"
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