SAN DIEGO, CALIFORNIA -- Cox Communications keeps raising its prices every month. I called them & removed a service to save a couple of dollars. When I checked my bill a couple of months later they had raised the fee on phone to make up for what I had reduced. I called again & they agreed to drop the price for a few months, when the regular price was reinstated, they just upped the price by quite a bit more again to make up for what little I had saved. They are so unfair and unwilling to work with you. I have been with them for 19 years, I think my only alternative now is to switch.1 Replies - Latest reply on 03/10/2012Add reply
Tired of COX ripping me off
I am in the military and live in base housing. I have had internet service with Cox for a while now and have been happy with their service until recently. In November 2010 my bill was $19.99 per month. ... read full review3 Replies - Latest reply on 09/23/2012
Out right fraud
LAS VEGAS -- On my first move three months ago Cox deleted all my emails on a Friday at 5pm. These were reinstated after a complaint and then deleted the next day. I then got a email from cox that all info had been ... read full review4 Replies - Latest reply on 06/11/2011
NEVADA -- Prices going up. Why? I just got my bill and found my internet service went up $3.00. Three dollars is three dollars. If Cox would quit sending junk mail every other day, they wouldn't need to raise prices. ... read full review3 Replies - Latest reply on 03/30/2011
On my bill Cox charges $ 19.99 for Cox TV Starter and $ 37.00 for Expanded Service.
1 Replies - Latest reply on 03/25/2011Add reply
If you look on the Guide all the channels in the Cox starter are are also listed in Expanded Service. It's redundant. They charge twice for the same channels.
If you have Expanded service why do you also need Cox Starter?
I have been with Cox on and off for about 12 years, but at this point, I will never ever go back, and luckily I'm moving in another area. Customer service is more than incredible, with loops in their ... read full review2 Replies - Latest reply on 09/26/2012
Cox Communication Sucks
Cox Communications is the worst company I have ever had to deal with. The way they manage their accounts is retarded. If you move they give you a new account number forcing you to register again and again ... read full review2 Replies - Latest reply on 01/10/2011
We had cable TV from Cox at 3 locations with 7 to 10 paying customers at each site. We then learned that we qualified for a commercial viewing account with DirectTV, Dish, etc. We asked Cox about and they said no, so we moved. After we shut down the accounts, their customer service team messed up on one of our accounts and didn't close it. For 6 months we have been calling and emailing them. In October a supposed supervisor reviewed our account and said she would call back as they owed us money on one account and we owed on another. we kept calling every month, only once did someone bother to return our call. We have stacks of emails we have sent them with no response for months. Long story short we just received last week a check for the credit on the one account, and now they turned us into a collection agency for the other account that they messed up turning off (which they have verified that they messed up).
AVOID THIS COMPANY. They have no customer service.
LAS VEGAS, NV, NEVADA -- I am unsatisfied with cox cable and internet services and can hardly wait to drop their services. Cox is CONSTANTLY moving channels to their expanded package to motivate us to pay almost $20.00 extra if we want to watch that channel.
3 Replies - Latest reply on 01/06/2011Add reply
I think what we need to do is put together a petition motivating them to lower the price of basic services every time they steal any channels or exchange it for another infomercial channel. Recently we "lost" channels 46(hallmark) and 60(discovery health. I am so disappointed and pretty angry too. Also, we have been having problems with the quality of TV and internet, which they recently raised the prices for a "higher speed" but it is just a bunch of crap...speed is the same, only prices and higher.
Sandra, Las Vegas
I've been calling for two weeks now to try to get new service at my new house. I've been promised numerous times that they would check with the engineers and call me back, which has failed to happen. Last week at 4 pm I was told the engineers leave at 5 pm, and don't answer emails after 4.
I've learned my lesson and will move on to another company.
I just found out that Cox now deletes any unread email from the inbox after 60 days. The customer service representative I spoke to, didn't even know that was their policy. I asked for a supervisor and he offered me $10, like that will make up for lost messages!
3 Replies - Latest reply on 12/05/2010Add reply
I had been saving confirmations and receipts in my inbox for the last two years after a family illness forced me to travel and having my emails downloaded on the hard drive at home was inconvenient. Some emails from earlier this year were necessary for my IRS report next year and they're gone!
Cox policy says I have 2 gigs of online storage, I'm currently using 5% of that so why can they delete my messages??? Gmail lets me keep unread emails as long as I want and they're free! Cox has horrible policies and uninformed customer service...and I'm not even mentioning having to wait on hold!
I have had to call Cox 5 times in 30 days!!!!! Wrote down the wrong phone number once, did not complete job they said they did, so had to have them out again, internet still not working, customer service is horrible!!!!
1 Replies - Latest reply on 11/28/2010Add reply
DO NOT USE COX for internet, they have no tech support, workers are ignorant, customer service people on phone is horrific!!!
FREDERICKSBURG, VIRGINIA -- As stated.. I was on hold for 38 minutes, that is just ridicules in my opinion. I left Verizon because I thought their customer service had gone south, boy do I miss 10 minutes hold time!! All I wanted to do is find out why I was instructed to click the "publish" button and there was clearly no "publish" button on the screen. I bet it would have taken their tech dept 2 minutes to handle my problem, now there going to loose a new customer. 1 Replies - Latest reply on 11/22/2010Add reply