Being Ripped Off Slowly And Painfuly
WILLIAMSBURG, VIRGINIA -- As we all know and fully aware of is that the FCC is requiring all broadcast TV to turn to digital from analog. Lets review (broadcast) key word.
Cox Cable of Hamptom Roads is ripping me off by taking ... read full review4 Replies - Latest reply on 12/23/2008
OMAHA, NEBRASKA -- Cox Communications is the worst company to work with. We have had nothing but problems and our bills keep getting higher and higher, we have ended our internet, and are down to basic cable and our bill is still around $100... really??
1 Replies - Latest reply on 06/10/2012Add reply
When we call for customer service everyone is so rude and they act like they don't know anything about the company. Completely unhelpful... I cannot believe a company like Cox is even still around with all the complaints and how messed up it is. The charges are completely ridiculous, our bills keep having extra "taxes"..??? What taxes could you possibly be adding???
We need a new internet/TV provider in Omaha that can provide to apartments!!
Cox Communications Does It Again!
ORANGE COUNTY, CALIFORNIA -- I wrote a review six months ago because Cox came through with a promotion for my cable, telephone and internet services when I found my outgoing expenses growing. Well, the promotion is over this month, ... read full review9 Replies - Latest reply on 02/06/2009
Technicians Need Basic Skills
MIDWEST CITY, OKLAHOMA -- I've been a long time Cox subscriber. Heck, I even wrote an outstanding Cox review not too long ago. I'm a basic cable kind of guy so basically I've been satisfied with Cox basic cable.
The other ... read full review6 Replies - Latest reply on 03/13/2008
Cox Communications - Tulsa, OK
TULSA -- Dealing with Cox is a painful and insulting experience, beginning with their automative phone system. After spending 20 minutes talking to a computer, you are transferred to a "Customer Service Specialist". ... read full review4 Replies - Latest reply on 02/28/2013
VIRGINIA -- COX COMMUNICATION FIRED ALOT OF PEOPLE OVER AN E-MAIL THAT COULD HAVE BEEN SOLVED BY A WARNING OR A WRITE UP SOME OF THESE PEOPLE HAD FAMILIES AND NEW HOMES AND ALOT OF BILLS TO PAY THEY WILL NOT GIVE ... read full review7 Replies - Latest reply on 08/23/2013
Toshiba Modem PCX1100U
CHESHIRE, CONNECTICUT -- I thought I was going to lose my mind! I had Internet access at the speed of light one day &
slower than dial-up the other. I could not troubleshoot the root cause? The inconsistent behavior had ... read full review1 Replies - Latest reply on 08/04/2007
Overall bad service
HENDERSON, NEVADA -- I have the 3 package bundle at Cox in Las Vegas. What a nightmare! I have phone, internet and HDTV cable. About 2 years ago it started. We've been with them since 1991. My husband passed away so I went ... read full review1 Replies - Latest reply on 03/13/2008
Cox Billing Is Terrible
SCOTTSDALE, ARIZONA -- I have Cox for my high speed Internet and I can relate to how bad the customer service is. I just got a bill that claimed I was past due by $10 which I don't even owe. When I called customer service they ... read full review3 Replies - Latest reply on 03/05/2006
WARWICK, RHODE ISLAND -- I have been a cox customer since 2009. I have never been late on a payment and I always pay the full amount.I noticed the past year of 2013 they been adding on things that they should not have, such as 411 calls that I never made, mind you I am alone.They also say they will credit your account and never do! When you call them to ask questions they are extremely rude and do not correct the problem.The beginning of this year I was told that I was locked in at 120.00 monthly! NOT! They started charging me more and more!
1 Replies - Latest reply on 07/09/2013Add reply
So one day before my bill was even due I was shut off (their fault) The woman from tech support appologized and then turned my service back on saying"I would not be charged for the shut off" Well I was...I want everyone to know how much they have scammed me and warn others not to go with them!
PENSACOLA, FLORIDA -- We have Cox for cable and internet. It started with high prices, but after a short time the 'special' offer disappears and the price goes up even more. I tried calling to see if there was something they can do to bring down prices. First I'm put on hold for a long time and then I speak to someone who tells me I could get lower prices if I bundled and added a phone. Well, I don't own a landline phone. She told me there was nothing she could do unless I bought a phone and then suddenly I'm talking to someone new who is asking me the same questions again. No warning or reason for the transfer. This lady has no idea why I was transferred.
Next I get someone coming to my door saying he is a Cox Representative and can lower my price. Again it's by bundling but now I don't need to have a phone, just pretend I have one. I set up an appointment with him so my husband and I can discuss this. He shows up 45 minutes late without a phone call saying he'd be late. By that time my husband had to leave.
Luckily we'll be moving in a year and can get away from Cox. What a pain trying to work with these people. Extremely high prices for limited service. No professionalism at all.
Poor customer service, an attitude to boot. Telling us we should have purchased a "protection package" for another $5.95 a month. Already spending more than needed because the "bundle" is supposed to save us money, ha! Don't think so. Time to start shopping for a new provider, see ya Cox! Sadly we've wasted way to many years as a customer.... Add reply
NEW ORLEANS, LOUISIANA -- I worked for Cox Cable in New Orleans for 12 years. The first 10 years were good. Cox wanted to do well in the cable business. The last two years I was there were hell. Many individuals were fired and replaced with younger people for less money. We lost many good people because of age discrimination. Also Cox management was discriminating by race. I endured two years of terrible discrimination because of my race. Cox turned out to be an unfair, and unsafe company to work for. The general manager for Cox went on to be mayor of New Orleans. He proved to be the racist I accused him of being and was a disgrace and laughing stock of New Orleans. He gained a nationwide reputation for being a racist and a big joke. 2 Replies - Latest reply on 09/19/2013Add reply
Out right fraud
LAS VEGAS -- On my first move three months ago Cox deleted all my emails on a Friday at 5pm. These were reinstated after a complaint and then deleted the next day. I then got a email from cox that all info had been ... read full review4 Replies - Latest reply on 06/11/2011