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Cox Communications Inc Consumer Reviews - Page 4

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Cox Customer Service Sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WICHITA KANSAS -- You wouldn't believe it if I told you! Wichita NEEDS another cable system here. HELP? Customer Service is inept!!! I pay over 225.00 and in one year and 10 months they are out here monthly. As long as they get payments they care LESS about their customers. My rating for Cox is 0 (zero). Personally, Cox rapes customers.

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Now we have internet usage caps.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VAIL, ARIZONA -- Cox cable is placing internet usage caps. Well then as a customer for six horrible years I think I will go some where else. DO NOT use cox cable!!!!

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Billing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROANOKE, VIRGINIA -- I have had service with Cox for over 21 years and I can say the customer service is getting worse. I spoke with a representative who told me that I had to wait 24-48 to speak to a supervisor. I am like what in the world. I am sad to say that I have this service. When I can get to a new provider I will be doing just that. I tell anyone do not come here. You will not get good service. I am so upset what happened to me today.

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I Strongly Urge You to Consider a Different Provider.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MANHATTAN, KANSAS -- Long story short - Cox tried billing me for something that I PREVIOUSLY PAID for. I took it upon myself to try and resolve this issue but Cox was unresponsive. Cox then turned over this (debt) to collections and it has been a nightmare ever since. Worst customer service I've ever experienced. Literally.

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CEO and VP's
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX AND ATLANTA, ARIZONA -- Well it began on Friday night when my mom decided to purchase internet service. We called the sales department and placed an order and paid the 30 dollar install fee. We were then told that we would have service the next day, Saturday. I call on Saturday to make sure that the service is hooked up. "No you are scheduled for Sunday," I was told. No we were told it would be today, so the representative says "I will send form to get it escalated."

I then asked to speak to a supervisor. That's when the fun begins. ** a sales "supervisor" then informs me because of my previous bill, which I admit I did not pay, my mom could not get her service until I paid it or has to prove I do not live at her residence. Now when does my SSN and debt under that SSN belong to my mom. NEVER that's when.

So needless to say after finally losing it on ** and several other sales "supervisors." My mom was forced to pay my bill. I was then promised by another "supervisor " ** that my mom's service would not be connected as promised Saturday but Sunday and if I didn't like he would cancel my mom's work order and would make sure that she would not get her refund until 6 to 8 weeks. So come Sunday and about 100 calls later the tech finally shows up at 7 pm which is messed up, but I guess since my mom wasn't paying the 60 bucks for an in home install she gets shafted.

Every "manager"/"supervisor" stated that it was very simple to hook up outside the home and that's why it was taking so long. Really? If it is that simple would that be first? Needless to say after a couple of calls to COX Headquarters, I get a very nice call from the CEO's flunkies telling me that I interfering with business and that if I keep harassing them that I will be sent to corporate security and banned for life.

Now I guess I am supposed to be scared but all this does strengthen my resolve to make life as unpleasant for this pissant and I will - I promise you. I now realize why we could not get any assistant from these people because it starts at the top with the CEO and rolls down hill to the underpaid representative - BAN ME FOR LIFE!!! I WILL NOT STOP!!!

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Cox Thieves and Scammers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISSION VIEJO, CALIFORNIA -- These Cox thieves and scammers came to my home to fix a cable - did not wear the appropriate shoe covers, spread dog poop all over my carpet because they did not wear covers, then not only did not want to pay for it but first harassed me and then they terminated my service when I complained. I called the corporate offices in San Diego and Atlanta and this is a private company owned by filthy rich scammers who made their money stealing from the American people and probably bribing local, state and federal politicians through lobbying.

In fact American small businesses and consumers are hurt by cable companies daily as they have a monopoly on high speed internet and entertainment and work in collusion with phone companies and satellite companies. I have seen DirecTV market their services in the same place with cable companies and Verizon that is supposed to be a phone company offers Cox communications to its customers in South Orange County.

By the way their billing practices are scammers' practices too; they bill and charge in advance and they always try and put fake charges on the bill and then you have to spend hours to fix it. I have been paying regularly my cable service for years. Recently I had downgraded my service to internet only with a promotional rate and since I was no longer a profitable customer for them these scammers terminated my service.

I even wrote the CEO of the company in Atlanta and he appears to be a scammer too like the local general manager who heads their Southern California operations in San Diego. They are a private company and not accountable to the public. Cox employees should be ashamed to work for such a scamming organization. Also, beware of fake reviews that say that Cox is great; companies pay other companies to write them great reviews on the web.

Cox and the cable companies are masters are bribing politicians both locally, statewide and nationally that is why there is no competition and cable companies are working together with satellite companies and phone companies to keep prices artificially high. For example in Mission Viejo California, FiOS is not available and Verizon sells Cox!! AT&T has limits on bandwidth and horrible customer service.

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Cox Billing Is Terrible
By -

SCOTTSDALE, ARIZONA -- I have Cox for my high speed Internet and I can relate to how bad the customer service is. I just got a bill that claimed I was past due by $10 which I don't even owe. When I called customer service they insisted I was wrong claiming I owed it as far back as August. Then the customer service person proceeded to want to go over the bill (even though I already read it. I would not have called if there wasn't a problem) and that whatever the outcome, I'd still have to pay the $10. I told her I would not pay a charge I didn't owe and asked to have it removed from my bill. This customer service person refused to do it and said there was nothing Cox could do.

For a company that claims to care about their customer they seem to treat them pretty badly. If you ask for a supervisor they also can be rude and also will not help you and insist that you pay the money owed even if the bill is incorrect. I ended up having to call the city in which I live in to resolve this dispute. The city's customer service person was not at all surprised that I had this type of complaint as others have also complained.

Cox seems to care very little about their customers and more about the almighty dollar. Their customer service is generally rude and have no problem blaming the customer for the situation even if it isn't their fault. You'd think they'd just take the $10 off the bill and make it less stressful in order to keep a customer happy but that doesn't seem to be their way. Cox needs to learn to treat their customers well and give them good service or they might just end up losing them.

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Rebate SCAM
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- We contacted Cox Communications to sign up as new customers in the hope of saving money on our internet, TV and phone services. Not only were the bills overcharging us every month, but the rebate promised to us never arrived. We called to correct the billing, and would request information on our rebate. Each time, we were told it was being processed, until we received a postcard saying we did not qualify.

We again called Cox and were told that an error had been made, and that they would "send an email" to correct the situation. SIX months later, we were told that we did qualify, and that they would again send an email. I suggested, that they keep the rebate, and just credit our account the $200 that they owed us. I was informed by the Manager, that they couldn't do that. I asked what they would be willing to do to satisfy a very upset customer. The Manager stated, that they had no customer promotions to offer us. I then told them that they would lose a good customer, his reply was that we had that option.

I signed up for service with another company (the one I had been with for eight years prior) and had all services switched over the next week. We are saving about $50.00 each month, but the best part is that we now do not have to worry about the continued billing errors, rude customer service, and to be honest... the lies.

It has now been seven months, still no rebate, but no headaches as well. I would not, nor will I ever recommend this company to anyone. If you want a good company, switch to DirecTV... email me and I will give you my account number, and we both could save $10.00 per month on our bill, and they really will honor that promotion. Good luck.

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Cox Customer Service: How To Lose Customers
By -

September 24, 2010 - Service request submitted for relocation of service, sales representative was helpful and courteous. The transfer of service was set for 10/1/10, and to be a "self install." Friday October 1, 2010 - 10:00 AM Phone services were disconnected at the originating address. 2:00 PM Service was not connected at the destination address. A call was placed to Cox customer service. Cox customer service stated that "self installs" are done no later than 7:00 PM.

8:15 PM Service was still not connected. Another call was placed to Cox customer service. Supervisor ** indicated that the technician was on-site, but could not find the drop - where the connection arrives to the house - and documented that a "professional installation" would be required. The technician neglected to leave a door tag. Upon looking in the back yard, it was located within 20 seconds - literally, 20 SECONDS! Supervisor ** offered assurances that someone would call the next day (Saturday) to offer further information on the soonest that a technician would be able to come out. At the time Supervisor ** said it would be 4 days out (Tuesday).

Saturday October 2, 2010 5:00 PM By the end of the day Cox had not called. A call was placed to Cox customer service. A woman representative, utterly unmoved and unapologetic by the poor service experience, caused greater frustration which resulted in a request for the account to be cancelled. 6:45 PM A second call was placed to Cox customer service. Supervisor ** was updated on the events that preceded the call, and the status of the installation and the failure on Cox's part to follow up. ** was most apologetic and understanding (kudos) and promised that he would email the sales department and would see that someone calls the next day (Sunday).

Sunday October 3, 2010 (Still no phone service.) 3:15 PM The day almost over, a call was placed to Cox customer service. Supervisor ** clarified that the notes had been made on the account and that someone from the sales department was going to call on Monday. When asked why Supervisor ** would promise that someone would call on Sunday when the sales department is closed, Supervisor ** said that, "he must have made a mistake." Supervisor ** was unapologetic and failed to acknowledge a problem. A request was made to receive a call from the Supervisor's supervisor.

Cox has failed to deliver as promised and has mismanaged expectations to astonishing levels in relation to this installation at every point. This is the first of MANY posts/blogs on this issue. Considering it costs 4 to 7 times more to acquire new customers as it does to keep a customer, it is surprising that such poor service exists. I strongly suggest everyone seeking new service choose another provider. Cox is the worst.

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Cox Has Horrible Customer Service!!
By -

VIRGINIA BEACH, VIRGINIA -- I had basic cable through Cox and an e-mail address, not the internet, just e-mail. I had the e-mail for over three years. I was late on my payment, but made a payment at a Farm Fresh on March 24th. Two days later my cable and e-mail were cut off by a technician that came the house. I even called the technician and he told me that all had to do was make a payment of $65.00. I called back and he never called back. Then I called again and he stated it was out of his hands.

I made numerous calls to Cox and got the run around and was passed from person to person. I was supposed to be called back within 24-48 hours. No one ever called back. I sent an e-mail and was never contacted. On their web site it says you will be contacted within 24-48 hours. All I want is access to my e-mail account just long enough to get all of my information off of it. Cox will not allow that unless I pay $80.00 to reconnect.

My complaint is that I made a payment and two days later my service was shut off. Granted, I did make a payment at a Farm Fresh location, but they can certainly see that I made a payment. Then I got a bill stating my account was seriously delinquent. I owed $67.00. I went in to a Cox location and again was told that I had to pay $80.00.

I was also informed that I should never of had my e-mail account for 3 years, yet it was their mistake that I had it for so long (which I didn't even realize I wasn't supposed to have it). I told them that I have important tax info as well as letters from my lawyer, but they won't budge unless I pay $80.00. I will never use Cox again and not only that I will let everyone know how their customer service is.

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Cox Communications Inc Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 37 ratings and
89 reviews & complaints.
Contact Information:
Cox Communications Inc
1400 Lake Hearn Dr. NE
Atlanta, GA 30319
404-843-5000 (ph)
404-843-5975 (fax)
www.cox.com
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