Never The Truth!
LAS VEGAS, NEVADA -- I had been having issues w/ Cox about 4 months, mostly 'trying' to pay my bill.
The worst was December 2013 when payment was REFUSED!
I had signed up for auto pay on the phone w/ a rep, but I got ... read full review
TULSA, OKLAHOMA -- Cox internet connection is sucks, though I always pay my bills on time am still have poor internet signal or no signal at all. Called customer service hoping they can help me, but instead he told me "I can see here you don't have internet signal, all I can do is to send a tech to check the problem of your internet." I am so mad because I called Wednesday and I need to wait until Sunday for them to check my internet problem.Add reply
Went to Cox store and picked up equipment for TV cable and internet for self install. Just to hook up again to last years connections as we left AZ for the summer months. Why do I get charged $60.00 to hook up myself? I was never informed at the store for this and if I was I would have never installed my self. They should not charge me when I do the work. Add reply
Digital Phone Service Complaint
TUCSON, ARIZONA -- Signed up for a bundle with Cox to do Internet, TV and Phone.
TV is just so-so, the internet service is great, but I'm dropping them ALL because of the horrid service on the telephone service!
When ... read full review
WICHITA, KANSAS -- Called over 20 times try to reach a person. CSR answers phone and transfers me to tech support. Then hang up on me. This happened 7 times in a row. Even after got through to a manager I waited 40 mins. Then hang up on me. Still no tech to install device. Was supposed to be here yesterday to reconnect to the pole. Which was disconnected because my bill was late (I was out of town) and I paid reconnect fee and tech could not even connect computers to the internet. Some friend in digital age. More like take money and give nothing!1 Replies - Latest reply on 12/26/2013Add reply
CEO and VP's
PHOENIX AND ATLANTA, ARIZONA -- Well it began on Friday night when my mom decided to purchase internet service. We called the sales department and placed an order and paid the 30 dollar install fee. We were then told that we would ... read full review2 Replies - Latest reply on 10/17/2013
Your Lying Thief in the Digital Age
EL CAJON, CALIFORNIA -- More like "A huge lying thief in the digital age."
Similar to a prior review, when signing on with Cox it had been recommended that I get a bundle package so that technically even though I didn't need ... read full review
First Day Of Service
JUNCTION CITY, KANSAS -- I just received Cox Cable today and I am already unsatisfied with my services. My channels in my bedroom (HD and Standard) do not work. I called customer service and I was on hold for a good 20 minutes ... read full review
PARMA, OHIO -- I have had Cox cable over a year now. I started out with only cable with one box. I thought I could get a better deal so I contacted other providers for quotes. Not long after I got off the phone with Direct TV did COX contact me and tell me " as a preferred customer we have a special deal for you" they quoted me at $89.99 price lock guarantee for 24 months if I bundled internet, cable and phone.
1 Replies - Latest reply on 07/19/2013Add reply
Well I received my first bill since the change and come to find out I did not get the deal I was promised.. Instead they are charging me $142.47 before taxes!! I think this is wrong and I am Very Upset.
WARWICK, RHODE ISLAND -- I have been a cox customer since 2009. I have never been late on a payment and I always pay the full amount.I noticed the past year of 2013 they been adding on things that they should not have, such as 411 calls that I never made, mind you I am alone.They also say they will credit your account and never do! When you call them to ask questions they are extremely rude and do not correct the problem.The beginning of this year I was told that I was locked in at 120.00 monthly! NOT! They started charging me more and more!
1 Replies - Latest reply on 07/09/2013Add reply
So one day before my bill was even due I was shut off (their fault) The woman from tech support appologized and then turned my service back on saying"I would not be charged for the shut off" Well I was...I want everyone to know how much they have scammed me and warn others not to go with them!
PENSACOLA, FLORIDA -- We have Cox for cable and internet. It started with high prices, but after a short time the 'special' offer disappears and the price goes up even more. I tried calling to see if there was something they can do to bring down prices. First I'm put on hold for a long time and then I speak to someone who tells me I could get lower prices if I bundled and added a phone. Well, I don't own a landline phone. She told me there was nothing she could do unless I bought a phone and then suddenly I'm talking to someone new who is asking me the same questions again. No warning or reason for the transfer. This lady has no idea why I was transferred.
Next I get someone coming to my door saying he is a Cox Representative and can lower my price. Again it's by bundling but now I don't need to have a phone, just pretend I have one. I set up an appointment with him so my husband and I can discuss this. He shows up 45 minutes late without a phone call saying he'd be late. By that time my husband had to leave.
Luckily we'll be moving in a year and can get away from Cox. What a pain trying to work with these people. Extremely high prices for limited service. No professionalism at all.
NEW ORLEANS, LOUISIANA -- I had to call almost every three months for discrepancies in my bill. I was constantly being charged for MORE than what I was initially offered without any prior notifications. Their response was always that "the promotion that was being offered has expired." The customer service representatives are the most RUDE employees in the entire company - never giving polite responses that even 4 year olds are taught, such as "yes/no sir/ma'am." The customer service representatives also make every simple question seem like the most inconvenient requests.
1 Replies - Latest reply on 05/28/2013Add reply
I would never recommend cox service to anyone simply because speaking with their personnel is not worth it.
Poor customer service, an attitude to boot. Telling us we should have purchased a "protection package" for another $5.95 a month. Already spending more than needed because the "bundle" is supposed to save us money, ha! Don't think so. Time to start shopping for a new provider, see ya Cox! Sadly we've wasted way to many years as a customer.... Add reply
NEW ORLEANS, LOUISIANA -- I worked for Cox Cable in New Orleans for 12 years. The first 10 years were good. Cox wanted to do well in the cable business. The last two years I was there were hell. Many individuals were fired and replaced with younger people for less money. We lost many good people because of age discrimination. Also Cox management was discriminating by race. I endured two years of terrible discrimination because of my race. Cox turned out to be an unfair, and unsafe company to work for. The general manager for Cox went on to be mayor of New Orleans. He proved to be the racist I accused him of being and was a disgrace and laughing stock of New Orleans. He gained a nationwide reputation for being a racist and a big joke. 2 Replies - Latest reply on 09/19/2013Add reply
OMAHA, NEBRASKA -- Cox Communications is the worst company to work with. We have had nothing but problems and our bills keep getting higher and higher, we have ended our internet, and are down to basic cable and our bill is still around $100... really??
1 Replies - Latest reply on 06/10/2012Add reply
When we call for customer service everyone is so rude and they act like they don't know anything about the company. Completely unhelpful... I cannot believe a company like Cox is even still around with all the complaints and how messed up it is. The charges are completely ridiculous, our bills keep having extra "taxes"..??? What taxes could you possibly be adding???
We need a new internet/TV provider in Omaha that can provide to apartments!!
Cox install fee is a ripoff !
BATON ROUGE, LOUISIANA -- I decided to go with Cox internet instead of pay $48 for 6mbps AT&T DSL service. Called one of the advertised specials on the internet. The vendor transferred me to Cox representative to set connection ... read full review2 Replies - Latest reply on 05/15/2012