The Cozy Pineapple

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Totally unresponsive -- do not shop here
Posted by on
GREENWICH, CONNECTICUT -- Placed an order on 6/29/11. On 7/2 requested status and were advised, "I have messaged our warehouse for a tracking number. As soon as I receive it I will forward it to you. Please be aware that you should not see a charge on your credit card until we ship your purchase. Let me know if you have any other questions in the meantime. Thanks for your business, we really appreciate it." That was the last I ever heard from them.

After nearly three weeks of their failure to respond to my phone messages (they never answered the phone and even on late Sunday evening their response was always the same -- we are on the phone helping another customer...) and repeated emails, I sent a request to CANCEL. Not once but three separate times to three separate email addresses, continued phone messages and finally a certified letter.

It was only after a final urgent plea for the common courtesy of a response to my cancellation request that I finally received a confirmation, which interestingly ended with their rote, "Please let us know if you have any other questions, and thanks again for your business, we really appreciate it.."

This is a company well worth avoiding.
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Rip Off
Posted by on
CONNECTICUT -- I placed an an order in Dec. 2010 for Christmas dinnerware. They charged my credit card for what was expected to ship. I didn't receive my order and was finally told shipment was due to be delivered in June. I asked at that time for a credit and rebill as the items were shipped. They agreed but that never happened. I did receive some items sooner than June, but less than what I was charged for. I e-mailed them several times asking for a refund for the difference and finally was told yes they did owe me $200. The rest of the my order came in a little at a time through August of 2011. When the balance never arrived, I e-mailed them again and was told the items had been discontinued. They never bothered to let me know until I asked. They still have not refunded my $200.00 and my credit card company said now it is too late for them to do anything about it. The Cozy Pineapple is a horrible company so STAY AWAY FROM THEM!! Any calls you make to them go directly to voicemail and they do not return your calls. I guess I am out 200.00!!
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Alain on 11/13/2011:
You might try calling the Connecticut Department of Consumer Protection [(860) 713-6100] and see if they can help you and also filing a complaint at
However, The Cozy Pineapple has a lot of complaints across the web and I don't know if they'll be inclined to give you your money unless you file in small claims court. This company has a really lousy reputation and you're right about not doing business with them.
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Waiting to see if I'm a victim too...
Posted by on
CONNECTICUT -- I used this company a few months ago to order some vases. After I submitted my order and gave my credit card information, I received a confirmation stating that I could cancel my order and be fully reimbursed as long as I canceled before my card was charged.

Well, it so happened that we had an unexpected expense come up the next morning, so the first thing I did was go to cancel my order that I could no longer afford to pay. I sent an e-mail to their customer service including my order confirmation number and all of my information asking that they please CANCEL my order before my card charged, and asked for a reply indicating that my e-mail was received. I also called their phone number which is 100% useless! Just a "full mail box" message. I sent another e-mail informing them of the urgency that they PLEASE CANCEL my order, and letting them know their phone wasn't working (little did I know?)

The following day I checked my e-mail anxious to hear that they canceled my order. Nothing! Day after that? NOPE! Then came an e-mail stating that my items had been shipped! Check my account, and it was charged that morning. For 2 days I followed their procedure of canceling my order which they ignored and I paid the consequence. Luckily I was able to get the funds to cover it since there was no way to cancel. My order arrived and I was happy with it, but I was furious at the company for being so unprofessional.

Well, I'm not sure why, but I gave The Cozy Pineapple another shot. I needed more vases and the deal was just "too good" to pass. Seemed that way anyway...

I placed my order, received confirmation and my order was shipped. When it was delivered this morning I opened it immediately. 1 vase was missing, 2 were broken. Called the number again - no answer surprise, surprise.

So this time I'm dealing directly with UPS for the damages, but I fear it won't end well. Will my broken vases be replaced or refunded? Will my missing vase ever show up? I'll post a follow-up should anything -good or bad- come out of this.

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Soaring Consumer on 08/03/2009:
Just dispute the charges. At least you actually did get something from them.
Ttereza on 08/03/2009:
I agree. If UPS is no help, try calling your credit card company and explaining that the items did not arrive in the promised condition, if at all, and that the company has made itself unavailable.

Many companies would cease payments and return your money. But please do not shop there again! Obviously this company is not reliable.
Good luck!
Ponie on 08/04/2009:
'...this time I'm dealing directly with UPS for the damages...' Since you haven't received resolution from UPS yet, I don't feel a complaint against Cozy Pineapple is justified. The missing vase? Yes. But the broken vases are the responsibility of UPS. I've had very good service from UPS regarding damages. In one case, the damaged goods was in better condition than when shipped by me after I filed a damage claim and it was repaired.
Anonymous on 08/04/2009:
BA Ttereza!
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Billed For Merchandise Never Received - Despite Several Emails
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GREENWICH, CONNECTICUT -- I ordered from this company on December 4, 2008. I ordered a Hostess set and 2 45-piece sets of Godinger Calhoun silverware. The Hostess set arrived. The packing slip said the silverware was on backorder. So I waited and waited. Nothing ever came. I contacted the company through email and dealt with "Tim" the Customer Service Supervisor. He gave me a tracking number and said that my items had been shipped. I told him that I received the Hostess set but not the other 2 items. I told him they were on backorder and asked when I could expect them. He said he would check with the warehouse and get back with me. When he got back to me, he gave me the same exact tracking number. This is when I began to get suspicious. The whole thing didn't make sense. I felt like I was in a circular conversation. I was right back where I began.

I explained again that the items were never shipped and even according to the details under the tracking number he gave me didn't make sense. It said the weight of the items shipped was 2 pounds! I said to him that that is proof as well that my items were never shipped! Two 45-piece sets of silverware and a Hostess set weighs well over 2 pounds!! Well, I continued to follow up with my order, or lack thereof, until January 28, 2009. I had finally had enough and realized that something was not quite right with this company. I too, tried calling the phone number.

No answer and mailbox full. I was not surprised at this point - just furious. I emailed him (Tim) one last time and told him that he had billed my credit card but did not deliver the items and that this was an illegal act. I told him that I would take legal action against the company and him personally if this matter was not resolved. My account was credited less than an hour later. I was worried that he didn't follow through after stumbling upon this site. I just double checked with my credit card company and the credit went through. Thank goodness! I can't believe he has done this to so many other people. Maybe threatening to take legal action will help some of you get your money back. My purchase was for about $200.00.

There was no way I was going to let that slide. I can't believe that people would do such a thing! It makes me sick! Good luck on getting your money back!
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BokiBean on 02/17/2009:
Great job following through to get your money back! VH
Disaster Worker on 02/19/2009:
Have you read the review in this forum about Cozy Pineapple? NO ONE has ever received product! I looked at their website, and it shows beautiful products. I just wonder why they haven't been shut down for fraud yet.
boschida on 02/19/2009:
I did receive 1 of the 3 things I ordered. I got lucky, I guess. I wouldn't recommend ordering from them. It was a nightmare!
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Terrible Customer Service
Posted by on
My story is like all the others. The Cozy Pineapple was less expensive than Williams and Sonoma's ladder but appeared to be exactly the same item. I waited three weeks past the time it should have been delivered and nothing arrived. I tried to call them and I heard the message, "--- the service was too full and call back later." I continued to try numerouse times with no luck. I wanted to cancel the order before it was received. When I checked the phone number, the operator state it did not exist. Now I am at the letter writing stage to cancel the order. Hope that works because I will dispute any charge through my Credit Card Company should they send this product now.

The Cozy Pineapple needs to be shut down.
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MSCANTBEWRONG on 08/31/2009:
You should go ahead and dispute the charges...I doubt you will receive any product based on the reviews I read on this company.
Skye on 08/31/2009:
Yes, do dispute the charges and do it now, before you exceed the time frame for your CC to do a charge back.

Good luck!
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Site Is Not Secure
Posted by on
CONNECTICUT -- I ordered something from the Cozy Pineapple over two weeks ago and the item never came. I repeatedly checked the order status and when I tried to cancel the order no one answered their customer service (mailbox full, try later). I then found this website with all the helpful reviews and decided to cancel my card today! They do not have a secure website where transactions are sent through a secure server so basically when you make a purchase from them you actually give THEM your credit card information and they can use it whenever they want. This is a Total Scam!
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Anonymous on 03/05/2009:
Glad to hear you cancelled your card! There have been a lot of similar complaints directed at the Cozy Pineapple. There is a national fraud info center website that you can lodge a complaint with and it will be looked into:

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The Cozy Pineapple is a Scam
Posted by on
GREENWICH, CONNECTICUT -- We agree with other reviews that The Cozy Pineapple is an Internet scam. Processes your order including credit card information, has product manufacturer's stock numbers and so on, but does not ship product. Follow ups are futile. No answer at Customer Service number, only a recording stating that mailbox is full. Watch out; they post some very expensive items for sale. Do not buy anything from them. Unable to confirm if the listed physical address even exists since there is no response to email or telephone inquiries.

Wonder why law enforcement does not bust this company. Could be they are not actually in the USA.
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Anonymous on 01/26/2009:
It's really important that you notify your credit card company of fraud. If they log enough compalints against a company, they will eventually revoke their ability to accept credit card transactions. Of course, they'll be back with a new name, but at least you'll know you caused them grief.
Anonymous on 01/26/2009:
The phone number is real, but the address on their web page is incorrect. Correct address is: 1117 EAST PUTNAM AVE. SUITE 385 Riverside,CT 06878. But there's more, the address is a mail drop.
Omgeeee on 12/06/2011:
Fake should be reported to federal bureau of investigations. Please notify your bank if you used this web site. They will tell you your card is not charged until sent not true. The cardis charged immediately no one returns your phone calls or answers your emails.
Dave on 01/10/2012:
Yep, is a scam site. I tried to order some Moen faucet parts and never received them. I called my credit card company and ordered a new card. If you've given them your info., I suggest you do the same.
momT on 01/26/2012:
Horrible company...SCAM!!!!! Do not use this website. SCAM!!!!!!SCAM!!!!!!!!!
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Very Much a fraudulent company, BEWARE!!!!!
Posted by on
I ordered from this company over two years ago and had no problems. I received the product and payment was cleared in my bank. Now two years later, they are making charges to my bank account. I have not visited this website since I ordered two years ago from them. Apparently they keep your bank card info on file. Thankfully my bank will investigate and hopefully this company will be prosecuted. They will not answer the phone, just get a recording that they are busy with other customers.
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trmn8r on 05/10/2011:
There are a handful of complaints, scattered across several years, of the same problem when attempting to contact customer service.

This, is conjunction with this more serious problem of an unathorized charge, would kepp me from using this company.

The thing I don't understand is that there are not more complaints.
Anonymous on 05/10/2011:
Wow, I just looked this place up. Amazing that they are in business, because there's a lot of complaints of fraud. Their BBB rating is an F. Many customers said they were charged and received nothing, and weren't given a refund. Terrible.

Thank you for the warning.
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Another scam internet business that does not exist for real
Posted by on
PUTNAM, CONNECTICUT -- Wish I had read the reviews for these folks before I placed the order.
2 weeks after placing our order, we have received nothing. Look up the order on their site and it simply says "Order Cancelled". No email, no phone call, nothing.

Their toll-free number is just an answering machine and they never call back.
Incidentally, our credit card number got stolen online the very day after I placed the order with these folks? Coincidence? I don't know, but I'll forward their contact info to my bank to figure it out.

Furthermore, their address is just a mailbox store.

You'd be wise to skip this outfit unless you want to get scammed. Search their name on Google, and you'll all sorts of negative info.
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Don D. on 10/07/2010:
It looks like "The Cozy Pineapple" is actually quite uncomfortable!
momsey on 10/07/2010:
How is this place still in business? I've seen more complaints about this place than Wal Mart!
CaptainSpaulding on 10/07/2010:
momsey: The simple fact that this crooked "business" (I call it a racket) is allowed to continue ripping off people is evidence that the agencies that are supposed to protect the public aren't worth a warm bucket of horse piss!
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Posted by on
NEW YORK, COLORADO -- This is a horrible company. I usually read reviews online before doing business with anyone but I was in a hurry. Shame on me. This company is a scam. After reading all the reviews, not only on this site but on many others as well, I truly think they are stealing, plain and simple.

Do not do business with this "company" and, please, anyone who was a victim of The Cozy Pineapple, join me in filing complaints with the FTC, the New York Attorney General's Office and the Better Business Bureau.
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momsey on 04/27/2010:
Details would help.
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