The Cozy Pineapple - Page 3

32 reviews & complaints.

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Espresso Machine & Frothing Pitcher
Posted by on
My husband & I ordered an espresso machine which arrived within a week. The frothing pitcher was on back order (from the company....not The Cozy Pineapple) & we canceled that order after several months. We found the customer service to be excellent, e-mails were answered within a day & the staff was courteous.

We have no complaints about this company!
     
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User Replies:
Skye on 2010-03-14:
With all the complaints, its nice to see at least one satisfied customer. Maybe the Cozy Pineapple is getting back on track.
Anonymous on 2010-03-14:
Cozy Pineapple used to have so many complaints I thought they went out of business.
Jilly123 on 2011-01-18:
They are most definitely NOT "getting back on track." Read other websites...they are a fraud and have just earned an F rating from the BBB. BEWARE!
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Items Did Not Ship and Customer Service Does Not Respond
Posted by on
I ordered wine glasses from this company and was told they would arrive in 8-10 days. They never arrived and no one in customer service ever responded to my repeated emails or telephone calls. I would not recommend buying from The Cozy Pineapple.
     
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Anonymous on 2009-12-22:
This is not the first complaint about this company. I would file a charge back with my credit card.
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Do not shop here:
Posted by on
GREENWICH, CONNECTICUT -- I ordered three items on December 14th and paid an outrageous $45 for second day air shipping. I have yet to see my items. Their phone number is always answered by a machine. Repeated and emails have gone unanswered. Customer service is non-existent. Not only can I no longer get the limited edition item I wanted, but this unresponsive company has my credit card number.
     
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skelly39 on 2009-12-22:
Did they send you a confirmation with a tracking number? I guess if you don't get it within the next week or so, file a dispute with your card company. There are tons of complaints about this outfit on this site.
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Not very happy with The Cozy Pineapple
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GREENWICH, CONNECTICUT -- I ordered silverware on Oct. 25 and they billed my card immediately. I have not received the silverware as of Nov. 17. They do not answer their phone or emails, however they continue to email me new advertising.
     
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Anonymous on 2009-11-17:
You're not ever going to see your order or your money again. Dispute the charge with your credit card company.
Disaster Worker on 2009-11-17:
Kitten is correct. Do a search on this website about Cozy, and you'll find no one has ever received anything. Also, file a BBB complaint. These people need to be shut down.
Anonymous on 2009-11-17:
This seems like a scam company but people keep using it. Even their website doesn't look like a professional business website.
goduke on 2009-11-17:
I'd be notifying some of the major vendors on the website as well. I doubt they want their name associated with this kind of nonsense, and their lawyers will shut down the site faster than you can spit.
MSCANTBEWRONG on 2009-11-17:
Kudos to all. Excellent advice.
spiderman2 on 2009-11-17:
I don't know how CP stays in business, they seem to rip people off like crazy.
Disaster Worker on 2009-11-17:
I have the funny feeling this site may be operated overseas and the "company" is actually a back room.
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Close down this site
Posted by on
GREENWICH, CONNECTICUT -- Ordered Lenox on 10/28. They invoiced the credit card, China never came. Now working with credit card company to get money back. Am also writing Lenox to shut this website down.
     
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Starlord on 2009-11-16:
I am quite sure that Lenox will shut their site down because you told them to. Watch your mailbox, as I am expecting you will receive your order any day now. Remember, this is the Thanksgiving/Christmas rush period, and the normal 4-6 week delivery time will expand to two months or more, unless special offers have been made and taken advantage of. Of course, a person of your obvious importance should never have to wait for a delivery. Lenox has a wonderful reputation, one which I am sure you cannot match.
old fart on 2009-11-17:
I'm not sure what connection Lenox has with this company but for what it's worth, I have ordered many things from Lenox over the years and have had not one problem... they are a very reputable company..
Jilly123 on 2010-04-28:
I too have contacted Lenox regarding this fraudulent company. I hope that others will as well! As for "Starlord's" comment about it being the November/December holiday rush period...I have never waiting two months for an online order!!! I don't know what sites you are doing business with (perhaps The Cozy Pineapple???) but even during the holidays packages arrive within 2 weeks...that is, packages from reputable companies.Hmmmmm...
Ann on 2013-06-15:
I too have had problems with Lenox. Which started recently. I have found that they are anti-military ass well as rude.
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No Product, No Response
Posted by on
GREENWICH, CONNECTICUT -- Ordered dinnerware on 10/28/09. Parital payment processed on my debit card 11/2/09. Product not received, no update on shipping status or tracking, no response to emails, and phone just states that mailbox is full. Horrible experience. Under no circumstance should anyone order from this company!
     
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Anonymous on 2009-11-13:
From what I've seen of the complaints about this company; you'll probably never see the product nor get a refund from them. I'd suggest disputing the charge with your bank and whatever else you owe; that they might try to take out, put a stop payment on it (if possible).
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Charged but no product / no response -- Company unreachable
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Ordered product 1st week of September -- charged but never received over $250 worth. Their phone instantly goes to an electronic message that says "full"; we have tried calling over 15 times and various times, on various days. I've sent approximately 10 emails and they have not replied.

AFTER I purchased and did not receive product, but was charge -- I looked up other reviews and there are many saying this happened to them. I wanted to add mine so it might help someone else avoid losing money to them.

     
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Anonymous on 2009-11-09:
Try disputing the charge with your bank or credit card company.
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The Cozy Pineapple Is An Internet Scam!
Posted by on
GREENWICH, CONNECTICUT -- I ordered Royal Doulton China from this seemingly very high end online store. I noticed my debit card had been charged. Received a response from the company saying my order was cancelled. The phone number given on the site is inoperable. Never spoke with a person. No response to my emails. My money was stolen that easily. I found out this company has stolen from countless others also.

Why is the site still on the internet? I doubt the company is actually located in Greenwich CT.
     
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User Replies:
Soaring Consumer on 2009-06-13:
File a chargeback through your bank.
madconsumer on 2009-06-13:
information about THECOZYPINEAPPLE.COM
AboutUs: THECOZYPINEAPPLE.COM
Registrant:
The Cozy Pineapple
ATTN: THECOZYPINEAPPLE.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA. 20172-0447


Domain Name: THECOZYPINEAPPLE.COM







Administrative Contact, Technical Contact:
The Cozy Pineapple uz6hz6fm2md@networksolutionsprivateregistration.com
ATTN: THECOZYPINEAPPLE.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA 20172-0447
570-708-8780
DebtorBasher on 2009-06-13:
COZY PINEAPPLE
3 Premium Pt
New Rochelle, NY 10801

914-576-4700
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Also scammed
Posted by on
GREENWICH, CT -- I had a very similar experience to the other person who posted about this company. I was in contact with customer service about a set of sterling silver flatware, they were responsive and said they would place a rush on the order. Now no one will respond to e-mails, the mailbox will not take any messages and the product never shipped. I am cancelling my credit card.
     
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MSCANTBEWRONG on 2009-06-04:
File a dispute with your credit card company for any charges.
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Don't Buy From Them - No Customer Support
Posted by on
PHEONIXVILLE, PENNSYLVANIA -- Never answered my e-mails when I didn't receive what I ordered after they debited my Visa. I am going to complain to the PA Attorney Generals office. I feel I have been scammed.
     
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