CONNECTICUT -- I placed an an order in Dec. 2010 for Christmas dinnerware. They charged my credit card for what was expected to ship. I didn't receive my order and was finally told shipment was due to be delivered in June. I asked at that time for a credit and rebill as the items were shipped. They agreed but that never happened. I did receive some items sooner than June, but less than what I was charged for. I e-mailed them several times asking for a refund for the difference and finally was told yes they did owe me $200. The rest of the my order came in a little at a time through August of 2011. When the balance never arrived, I e-mailed them again and was told the items had been discontinued. They never bothered to let me know until I asked. They still have not refunded my $200.00 and my credit card company said now it is too late for them to do anything about it. The Cozy Pineapple is a horrible company so STAY AWAY FROM THEM!! Any calls you make to them go directly to voicemail and they do not return your calls. I guess I am out 200.00!!1 Replies - Latest reply on 11/13/2011Add reply
GREENWICH, CONNECTICUT -- Placed an order on 6/29/11. On 7/2 requested status and were advised, "I have messaged our warehouse for a tracking number. As soon as I receive it I will forward it to you. Please be aware that you should not see a charge on your credit card until we ship your purchase. Let me know if you have any other questions in the meantime. Thanks for your business, we really appreciate it." That was the last I ever heard from them.
After nearly three weeks of their failure to respond to my phone messages (they never answered the phone and even on late Sunday evening their response was always the same -- we are on the phone helping another customer...) and repeated emails, I sent a request to CANCEL. Not once but three separate times to three separate email addresses, continued phone messages and finally a certified letter.
It was only after a final urgent plea for the common courtesy of a response to my cancellation request that I finally received a confirmation, which interestingly ended with their rote, "Please let us know if you have any other questions, and thanks again for your business, we really appreciate it.."
This is a company well worth avoiding.
I ordered from this company over two years ago and had no problems. I received the product and payment was cleared in my bank. Now two years later, they are making charges to my bank account. I have not visited this website since I ordered two years ago from them. Apparently they keep your bank card info on file. Thankfully my bank will investigate and hopefully this company will be prosecuted. They will not answer the phone, just get a recording that they are busy with other customers. 2 Replies - Latest reply on 05/10/2011Add reply
PUTNAM, CONNECTICUT -- Wish I had read the reviews for these folks before I placed the order.
3 Replies - Latest reply on 10/07/2010Add reply
2 weeks after placing our order, we have received nothing. Look up the order on their site and it simply says "Order Cancelled". No email, no phone call, nothing.
Their toll-free number is just an answering machine and they never call back.
Incidentally, our credit card number got stolen online the very day after I placed the order with these folks? Coincidence? I don't know, but I'll forward their contact info to my bank to figure it out.
Furthermore, their address is just a mailbox store.
You'd be wise to skip this outfit unless you want to get scammed. Search their name on Google, and you'll all sorts of negative info.
My experience is like most of the other reviews. Never got product and they will not respond to phone messages or emails. Horrible company. Add reply
The item did not arrive and neither email nor phone voice message were returned.
1 Replies - Latest reply on 08/21/2010Add reply
Customer service was non-existent except for one automated email confirming that the order was placed.
Would not deal with this company/web site again and cannot recommend to anyone.
NEW YORK, COLORADO -- This is a horrible company. I usually read reviews online before doing business with anyone but I was in a hurry. Shame on me. This company is a scam. After reading all the reviews, not only on this site but on many others as well, I truly think they are stealing, plain and simple.
1 Replies - Latest reply on 04/27/2010Add reply
Do not do business with this "company" and, please, anyone who was a victim of The Cozy Pineapple, join me in filing complaints with the FTC, the New York Attorney General's Office and the Better Business Bureau.
I have been trying to get ahold of these people for weeks! Good prices but they just don't want to pay anybody to answer the phone! Recording,,recording recording. Sick of it! I`M going somewhere else. Charging shipping anyways, I can get this item to ship free some where else!! Dont shop here,... you are right! Sucks BIG TIME! POOR SERVICE!!!!!!!!!!!!!!!!!!!!!!!! Add reply
My husband & I ordered an espresso machine which arrived within a week. The frothing pitcher was on back order (from the company....not the cozy pineapple) & we canceled that order after several months. We found the customer service to be excellent, e-mails were answered within a day & the staff was courteous.
3 Replies - Latest reply on 01/18/2011Add reply
We have no complaints about this company!
GREENWICH, CONNECTICUT -- I ordered a 5 pc completer set for my daughter-in-law for Christmas and paid extra for 2 day air to be sure it arrived on time. It NEVER arrived. I sent an email to customer service and they said they would check on it. After 3 weeks I tried to call and got an answering machine so I emailed again and told them I was very unhappy - no response. I had to cancel my order and find another source. DO NOT DO BUSINESS WITH THIS COMPANY!Add reply
I ordered wine glasses from this company and was told they would arrive in 8-10 days. They never arrived and no one in customer service ever responded to my repeated emails or telephone calls. I would not recommend buying from The Cozy Pineapple. 1 Replies - Latest reply on 12/22/2009Add reply
I ordered three items on December 14th and paid an outrageous $45 for second day air shipping. I have yet to see my items. Their phone number is always answered by a machine. Repeated and emails have gone unanswered. Customer service is non-existent. Not only can I no longer get the limited edition item I wanted, but this unresponsive company has my credit card number. 1 Replies - Latest reply on 12/22/2009Add reply
I ordered silverware on Oct. 25 and they billed my card immediately. I have not received the silverware as of Nov. 17. They do not answer their phone or emails, however they continue to email me new advertising. 7 Replies - Latest reply on 11/17/2009Add reply
Ordered Lenox on 10/28. They invoiced the credit card, china never came. Now working with credit card company to get money back. Am also writing Lenox to shut this website down. 4 Replies - Latest reply on 06/15/2013Add reply
Ordered dinnerware on 10/28/09. Parital payment processed on my debit card 11/2/09. Product not received, no update on shipping status or tracking, no response to emails, and phone just states that mailbox is full. Horrible experience. Under no circumstance should anyone order from this company! 1 Replies - Latest reply on 11/13/2009Add reply
Ordered product 1st week of September -- charged but never received over $250 worth. Their phone instantly goes to an electronic message that says "full"; we have tried calling over 15 times and various times, on various days. I've sent approximately 10 emails and they have not replied.
1 Replies - Latest reply on 11/09/2009Add reply
AFTER I purchased and did not receive product, but was charge -- I looked up other reviews and there are many saying this happened to them. I wanted to add mine so it might help someone else avoid losing money to them.
GREENWICH,, CONNECTICUT -- I ordered from the Cozy Pineapple thinking they were a reputable company. I was wrong. Today I found the website about all of the reviews concerning this company. This is my first encounter with fraud on the internet. I ordered two sixteen piece sets of Butterfly Menagerie China from this company a month ago and this has never been received. I was told that they would not charge my credit card until the order was shipped. When I got a copy of my order there was no tracking number. This should have given me a clue that something was not right. But I trust people. I waited and waited but nothing came. Called and like everyone else got the message "the mailbox is full..". Sent numerous emails and finally got one answer asking what was my order number which I immediately sent them. Called and emailed again and still have heard nothing or received anything. My last email was to credit my account with the amount of the order. Have not heard anything. Even called the Greenwich, CT Chamber of Commerce but got no answer from them. This company is a scam and something should be done about them. 1 Replies - Latest reply on 10/21/2009Add reply
My story is like all the others. The Cozy Pineapple was less expensive than Williams and Sonoma's ladder but appeared to be exactly the same item. I waited three weeks past the time it should have been delivered and nothing arrived. I tried to call them and I heard the message, "--- the service was too full and call back later." I continued to try numerouse times with no luck. I wanted to cancel the order before it was received. When I checked the phone number, the operator state it did not exist. Now I am at the letter writing stage to cancel the order. Hope that works because I will dispute any charge through my Credit Card Company should they send this product now.
2 Replies - Latest reply on 08/31/2009Add reply
The Cozy Pineapple needs to be shut down.
This site advertised silk trees and flowers at one price, I ordered them only to find that the prices were changed the next day and I've never received my order. The toll free number is not in service and no one responds to email, there is no means communication possible.
4 Replies - Latest reply on 06/16/2009Add reply
Why the FTC allows this site to operate is beyond me. THIS SITE SHOULD BE SHUT DOWN!!!!