DICKSON, TENNESSEE -- With Mama's Pancake Breakfast you get 3 pancakes, one egg any style and bacon or sausage. This review is concerning the pancakes only as the eggs and bacon were perfect. I've eaten this same meal at different locations and at this particular location several times. The pancakes are always delicious. Tonight, they were almost an inch thick and were not fully cooked in the center. In the past the pancakes are always about 3/8's of an inch thick, golden brown and some of the best I've ever eaten. Not tonight. Not kidding....the plate came out and it looked like there was a stack of 10 pancakes. Ridiculous.
Why would anyone make such a stupid change to something that has been good for such a long time? Very disappointed. I will remember to check with the server next time I order to see if they have gone back to the tried and true version.
MILFORD, CONNECTICUT -- I love Cracker Barrel, love the food and store. Also most of the servers are real good and most helpful. But last night was disappointed. Strings had bad taste, fries and string beans very cold. Had the haddock which is always good, and I never had complained. But this has happened in the past, potatoes and veggies cold. Just thought I would bring your attention to it. Because it's a special place and I do like it. Thank you so much. In future if send me any coupons or anything printable. I don't have printer on my computer. Shouldn't be a problem cause you don't send things to print. Get so mad cause so many do and no printer.
SHERMAN, TEXAS -- Less than a month ago on a Friday night I tried their fried fish special. It didn't taste fresh fried or feel it either. It was dry and warm like it was cooked that morning and kept in a warming oven all day to simply be plucked out and served. Vegetables like mashed potatoes and mac & cheese appear the same way. Only the green beans simmered in water appeared hot. Sent food back and my same plate was returned only to have been microwaved.
Last night I ordered grilled chicken breast smothered with pepperjack cheese and peppers. Sent it back twice to be reheated, same plate I had because I dipped from everything to see what else was "warm" after the first time I sent it back only to have it slightly warmer. I refuse to pay for food to be microwaved and be called dinner out. Even fast food places in Sherman serve hotter food than this.
Maybe a call to the health department to check their food temps will fix it or get them shut down once and for all. Oh and our server said she would tell the manager. He never came to our table or any others to see how the food or service was. He stood outside of the kitchen, looking at what must have been daily tally sheets.
JOPLIN, MISSOURI -- Well as a frequent visitor to JOPLIN, MO. Store, they recently went all non-smoking, and I must say I DON'T AGREE with it, and understand that it's a company wide decision.. I'm not a smoker myself but I do believe in individualism and being able to make decisions to one's own body.... Granted that their smoking section is open but it's not fair decision to guests or employees. Then a few days ago I learn the employees can't even smoke no where on the premises nor will they allow them to clock out or take ten minutes to go gather their nerves....
I'm in the customer service field myself like majority of the hard-working people all over the U.S. We all have our own type of "stress ball" relief and only thinking about your guests.... Your employees are what runs your business... you have to give respect to get respect.
MOODY, ALABAMA -- This past Saturday, June 20 (I think), after running around my sister all day, I came home to get my fiance. I suggested we go eat and he told me to choose. I told him he wouldn't like my choice. At once, he knew I wanted Cracker Barrel. Normally it is not a good experience, but I like their food and their prices so I go expecting poor service. My fiance, always spoiling me, reluctantly agreed to Cracker Barrel. They had a new special: Campfire chicken with veggies or Campfire roast with veggies. I got the chicken and he got the roast. Both meals came out in tin foil (on a plate) like they really were made on a camp grill. Both were excellent!
On top of that, the service we got was perfect! The waiter kept up with our needs without overshadowing us and enjoyed our meals very much. We decided to call the manager over to give to compliment the service and the food (especially the food). The manager was very friendly and conversational but had one very bad piece of news for us: They will only be serving the campfire meals for another 2 weeks! If you live near a Cracker Barrel, I highly recommend trying these dishes before they become a thing of the past.
BARBOURSVILLE, WEST VIRGINIA -- Why did Cracker Barrel stop using pure maple syrup? I have always enjoyed dining at Cracker Barrel whether at home or on vacation. One of the reasons we have sought out this restaurant is because of superior quality food and excellent service. I was extremely disappointed to discover on our last visit that they have changed their "pure maple syrup" to "pure natural syrup" (55% maple and 45% cane). I feel this is a marketing mistake and it will not go unnoticed.
Interestingly when we questioned the waitress and cashier they were not aware of any changes to the syrup or bottle. I don't know if they were playing dumb or if the corporation has not informed it's workers of the change.
ALBANY, GEORGIA -- The service was above and beyond. The server was just the best. Our food was hot and my drink glass full always. My mother could have not done better. I will go back every time I can. Highly recommend the place. Food and service the top. Brenda was our server.
KNOXVILLE, TENNESSEE -- Was checking out after a family meal, as we were leaving several of my family members said to the cashier, "Have a MERRY CHRISTMAS, the girl said "sorry we can't say that, we have to say Happy Holidays". I have always thought of CB as a Christian restaurant, but after the Duck Dynasty incident and now this non Christian response to Christmas. My family will NOT be back.
By the way Jesus Christ IS the reason for CHRISTMAS. WITHOUT CHRIST there is no holiday. Sorry, you had pretty good food, but so do a lot of Christian places.
ALL, GEORGIA -- When you eat at any CB restaurant you have to put up with a cramped table. TAKE THE JUNK OFF THE TABLE. Customers don't need an oil lamp at day light hours. It takes up room. Take off the triangle game piece. Offer it to kids only. This would make for more comfort at any table. ESPECIALLY THE TABLE FOR TWO!!!
ABILENE, TEXAS -- My wife and I ate today. We waited almost an hour on our meal which was the special of the day, thinking it was already prepared. The waiter was real nice and people who came in after us got waited on. I asked the waiter several times what the problem was and I never have waited so long on a meal. She said it was still in the computer, anyway almost walked out. Won't come there again if I want my food in a decent time