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Cracker Barrel - Page 3

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2.4 out of 5, based on 18 ratings and
46 reviews & complaints.

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Horrible Service Covington, LA.
Posted by on
COVINGTON, LOUISIANA -- Let me start by saying we have 4 kids and they all love Cracker Barrel. We travel all the time, and can't tell you how many we have been to. This is the second time we have ordered from here the first time was a week after it opened. Service was horrible, they could have cared less, food took forever to receive, order was incorrect & food did not taste anything like what we are used to and all this with no apology. We didn't complain figured since they were new and young hires that may be it was just an off day because of being so new. Tonight we ordered take out, put on hold several times, and again order was wrong but this time we did not even receive part of our order. My husband called to complain, again put on hold but not to speak to the manager simply because they didn't feel like dealing with it. We asked to speak to manager after and they told us they were not available nor did they even ask what we would like to do about our missing food. They just flatly did not care. We have never had this kind of service or treatment from another Cracker Barrel, and we were happy when we found out they were building one here, unfortunately we will never be bringing our money here again. We will drive to SliDell like we always have. Pretty sad when we only live in Madisonville. If you value your money and don't like your night ruined I would stay away from here
     
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Anonymous on 2011-07-03:
As in real estate, it's all about location. Consider letting corporate know about your experiences there.
Anonymous on 2011-07-04:
Good review. Thanks for pointing that's there's other Cracker Barrel Restaurants to go to. I've mostly had good experiences dining there. On a rare occasion I came across one that was subpar.

Very helpful, Also Welcome aboard!
Venice09 on 2011-07-04:
How long ago did they open? Maybe they are still in the process of working out the kinks. I usually give a place three chances before I write them off completely. Since its close to home, you might one to give them one more try. But if nothing changed, I would definitely bid them farewell.
jktshff1 on 2011-07-04:
Lisa, good review, straight and to the point. Though I don't do CB, good to see you not calling for a boycott of all of them.
Welcome to m3c....stick around
Alain on 2011-07-04:
Good review and here's an address and phone number: Cracker Barrel Corporate Headquarters, 305 Hartmann Road, Lebanon, TN 37088; ph# (615) 444-5533.
trmn8r on 2011-07-04:
Cracker Barrel can be very hit and miss. I frequented several locations over 3 years.

What I found is that none of the locations was consistently good over the course of time. Therefore, I stopped going. It was frustrating to go in with fond memories of the previous visit, only to be disappointed by suddenly horrendous service and/or food preparation.
madconsumer on 2011-07-04:
this seems to be happening all over.

great review.

very helpful.


welcome aboard Lisa70447, hope you visit us in the community forums!!
FlitteringFirefly on 2011-07-04:
I think that location has been open about a year. The location Baton Rouge is also terrible, but the one here in Gulfport is wonderful. Not to get off topic, but Badeaux's in Madisonville has the best cherry malt. Next time I go to Abita to visit family, I must have one.
Venice09 on 2011-07-05:
A year is more than enough time to get their act together. I guess this location just doesn't stack up.
CB Worker on 2011-11-02:
I work at this Cracker Barrel. We actually opened up around late May/early June. Sorry to hear about the bad experience. We've gotten better since the first few months of the opening.
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Out again!
Posted by on
FOLEY, ALABAMA -- The restaurant in Foley, Al has left a "bad taste in my mouth again". We have been to this place many times and this is the third time this year we have spent time trying to decide what to order only to hear "Oh we are out of that tonight". We have complained to the manager twice before about this problem and how to simply solve it. Just be sure the waitresses inform the guests of what they are out of when they first greet them at their table. Our waitresses have made us feel it should be no big deal for us to choose something else other than what our taste buds had wanted. I'm losing faith in Cracker Barrel.
     
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FlitteringFirefly on 2011-02-16:
Go to Lambert's instead. Way better food and a fun atmosphere!
April Connors on 2011-07-14:
The server cannot tell you they are out of things before you order because the kitchen does not tell them till they put in there order. I have worked at 2 CBOCKS and believe me they are ran poorly and the server takes the heat. :(
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Lack of respect for employees
Posted by on
JOPLIN, MISSOURI -- Not only are all of those things true but their respect for their employes is nonexistent. About a year ago someone had the wise idea of giving the managers a bonus for making "goal hours" meaning that if they make so much in sales for an hour they get a bigger bonus. Sounds innocent enough, right? But the manager at the store in Joplin, MO, the general manager has taken this to an extreme. He now gives servers, who make $3.73 an hour two table sections on the weekends, when we should be making our money for the week. Keep in mind some of these people have worked there for over ten years and can handle more, and did before the goal hour bonus took effect. Now we are not making enough money to pay our bills or even fill up our gas tanks on a weekend night, while his check is growing, and CB managers would certainly make enough to pay the bills witout the bonus at all. I encourage all who, even if you like Cracker Barrel, to skip the one in Joplin, MO. THere is one in Springfiled, MO, just 60 miles away, or one in Tulsa, just 100 miles. Some regard has to be shown to these people as the manager has said that it's an employers market and he can do what he wants. I just think everyone should know how this company treats people.

     
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ejack053824 on 2010-03-24:
Very interesting. I will make note of this.
Anonymous on 2010-03-24:
Sounds like you're in a tough spot - time to start looking for something else, apparently these guys are only out for themselves.
Ytropious on 2010-03-25:
If you ask me, insentivising the managers is a stupid idea, you should be insentivising the people who are demanded to do the work and earn the money for the company, the employees!
RestaurantGuy on 2010-03-25:
While I believe you need to take care of your employees you also need to take care of your guests. Most restaurants (except maybe IHOP or dennys) give the servers 2-3 table sections. The reason for this is so they can take care of the guest. If you have 6 tables you cannot give the guest good service. I give my servers 3 tables only at a time. Take care of your guests and they will return and your servers will make even more money. Give the guest bad service and they will not return
mdcook on 2010-03-25:
My first reaction to your complaint would be this...why in the world would you tell people to not come there to eat if you are complaining that you are not making money. My second reaction, as a ten year employee of this company, (server five years, cook five years) would be this...you do understand that managers have a job to do and have people who hold them accountable, correct? Then maybe you can understand that managers earning bonuses for various reasons is part of the result of their people managing skills, which is what they are hired for. It is a different job with different expectations. Get over it. And by the way, earning bonuses for goal hours is nothing new. This is not to say that there aren't bad apples out there. I've seen my share of slimy managers over the years and eventually they get the boot.

Servers getting two tables sucks when there is no business, and good managers should recognize this and cut the floor, but when it is busy, a two table section taken care of by an attentive, friendly and helpful individual can earn money. I know because I've done it. My guess is that your bad attitude is getting in the way of your ability to earn money. Sorry, but people pick up on that sort of thing.
jane doe on 2011-07-23:
my husband works for Cracker Barrel and he comes home 3 sheets to something
LuigiMan on 2011-10-04:
This is for the initial post. The manager at your crackerbarrel is not he one who is making those changes with the section/tables. It is corporate and for the last few years customers have complained that they do not receive enough attention and to help this situation corporate has instituted that every server, regardless of how good they are, will have two to three table sections on weekends/busy shifts. I have worked at Cracker barrel for five years now. Started in the dishroom and moved up to host, grill cook, backup cook, and prep cook, server, and now shift leader. On a Friday night when its the busiest I get two to three tables regardless of the fact that I have the highest volume of sales and productivity. I take this opppurtunity to give these few tables incredible service. I make an average of 25 to 30 an hour.... so if you are complaining that you don't have enough tables then perfect what you have.
marvin on 2013-03-22:
I have been a server for many years and with CB for eight years. three tables on the weekend are fine. I can work them and make money. sometimes you can make money with two tables but good luck to you when one of your two tables sits there for two hours or gets pushed together with another servers for only a party of five. it is very frustrating.
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This time, Cracker Barrel was a good choice
Posted by on
MOODY, ALABAMA -- This past Saturday, June 20 (I think), after running around my sister all day, I came home to get my fiance. I suggested we go eat and he told me to choose. I told him he wouldn't like my choice: At once, he knew I wanted Cracker Barrel. Normally it is not a good experience, but I like their food and their prices so I go expecting poor service. My fiance, always spoiling me, reluctantly agreed to Cracker Barrel. They had a new special: Campfire chicken with veggies or Campfire roast with veggies. I got the chicken and he got the roast. Both meals came out in tin foil (on a plate) like they really were made on a camp grill. Both were excellent! On top of that, the service we got was perfect! The waiter kept up with our needs without overshadowing us and enjoyed our meals very much. We decided to call the manager over to give to compliment the service and the food (especially the food). The manager was very friendly and conversational but had one very bad piece of news for us: They will only be serving the campfire meals for another 2 weeks! If you live near a Cracker Barrel, I highly recommend trying these dishes before they become a thing of the past.
     
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knightoftheword on 2009-06-23:
Just writing this review made me hungry again.
Anonymous on 2009-06-23:
Good call knight! Of course, I'd have driven mr. right back to that Church parking lot for some fine dining, if I was you. lol
Good review!
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Maple Syrup Cover-up
Posted by on
BARBOURSVILLE, WEST VIRGINIA -- Why did Cracker Barrel stop using pure maple syrup? I have always enjoyed dining at Cracker Barrel whether at home or on vacation. One of the reasons we have sought out this restaurant is because of superior quality food and excellent service. I was extremely disappointed to discover on our last visit that they have changed their "pure maple syrup" to "pure natural syrup" (55% maple and 45% cane). I feel this is a marketing mistake and it will not go unnoticed.

Interestingly when we questioned the waitress and cashier they were not aware of any changes to the syrup or bottle. I don't know if they were playing dumb or if the corporation has not informed it's workers of the change.
     
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Ben There on 2009-01-04:
The price of maple syrup has gone up a lot in the past year. I guess they thought people would rather have a blend of syrups than pay more for pancakes.
lnewport on 2009-01-04:
I agree, maple syrup has become pretty pricey! Changing to a blend is just another way to save money. I guess Cracker Barrel didn't feel customers would want to pay the extra money to cover the rising cost.
Nohandle on 2009-01-04:
The waitress and cashier might very well have not been aware there had been a change with the syrup. Unless someone has had pure maple syrup, he might not notice the difference either. If you are displeased, write the corporate office. I don't think your local folks were playing dumb.
RestaurantGuy on 2009-01-04:
One thing is certain in life and that is change. With the price of all goods going through the roof (abywhere from 6% to upwards of 45% on some food items) they need to cut costs where they can. As others have said here most people will not notice or ready for this...... not care. The only other thing they could have done is raise the cost they charge for the food which something tells me you would be complaining about that if they did raise the cost. Contacting corporate will get you no whereas for every one person who complains there are 100 who do not notice or care. I would recommend that if you do not like the product they serve eat somewhere else. But that's just me
Anonymous on 2009-01-04:
Seriously, how would a waitress or cashier know what's in the syrup? Were you there to eat or carrying on a science project?
Nohandle on 2009-01-04:
RG, it's happened to all of us. Hit that button, nothing..hit it again..nothing..try it the third time and BINGO. Addy will remove two of your postings. As far as contacting Corporate, at least they will be aware some customers know the difference and when there's a price increase they most often will be the first to complain about the price increase. No way am I suggesting the OP would do this. Past experience tells me many others will.
Ponie on 2009-01-04:
They could change their formula to 10% maple and 90% cane and it wouldn't bother me a bit. Don't like the stuff. Tastes like thickened vanilla to me...but I've never tasted thickened vanilla so I'm just guessing. My MIL used to be a maple syrup afficienado(SP?) so each time she visited, I had to go empty my bank account to get her a small jug of the stuff. Those little jugs were 'cute,' but I didn't care for the contents. There was a previous posting on M3C questioning this same thing. The response someone received from corporate was that it had something to do with the past year's weather. I dunno...
Advocate1 on 2009-01-06:
I am copying this information from my previous post:

100% Pure Maple Syrup has been a Hallmark of Cracker Barrel ever since I can remember frequenting the restaurant. I wrote to Cracker Barrel recently about adulterating the 100 % maple syrup with 45% cane sugar syrup. It certainly was done inconspicuously and with the intent not to be straight forward with its patrons. I wrote to Cracker Barrel and am awaiting their explanation. I gave them the suggestion to offer less pure maple syrup per bottle and only give one bottle per serving. I also suggested that additional bottles of pure maple syrup may be purchased for a nominal fee. We will see if Cracker Barrel corporate responds. In the meantime, I informed them that I would be bringing my own maple syrup. Cracker Barrel certainly has the right to manage their restaurants any way they desire. We have seen what happens to American businesses where the corporate bean counters are put in charge of quality assurance. Consumers of course, have the right to vote with their money and their feet and not eat there.

Here is the official response from Cracker Barrel Guest Relations:

“Thank you so much for contacting us. We are always glad to hear from our guests. I apologize for your disappointment with our switching to a maple syrup blend from our 100% maple syrup. We have always prided ourselves on serving the best quality syrup we could find and still do however due to circumstances out of our control, we can not serve the 100% maple syrup at this time.

We do hope this elimination is temporary. With recent weather changes and drier climates, there is a nationwide shortage in the production of maple syrup. There just isn't enough being harvested to meet the demand required to serve 100% syrup. Some grocery chains are still able to sell 100% maple syrup however the price has increased substantially.

At Cracker Barrel Old Country Store, we decided instead of raising our prices and still having the potential to run out, we began searching for an alternative. After several focus group surveys, our guests picked the blend they thought most like our 100% syrup.

Again, we are certainly hopeful for better harvests next season so that we can once again serve you the 100% maple syrup everyone likes so much. We look forward to having the opportunity to serve you again soon.”

Funny but according to the USDA's report of June 12, 2008 maple syrup yields are 30% greater in 2008 than they were 2007. Could this be the beginning of Cracker Barrel's "syrup-gate"? I sent this information to Cracker Barrel and Maple Grove Farms of Vermont seeking a reply. This was back in mid-November. I have yet to receive a response.

dallie523 on 2009-06-22:
I do work in a Cracker Barrel first of let me say I am very sorry if anyone feels cheated by the switch. I am not sure of all the details but this is what was told to me as to why this has happened, I am keeping in mind that you may not even care why. So I heard something about farming crops being affected this year by what I do not know, I was told because of this we had to switch to the blend or run out of maple provided by the supplier. I am sure some of you are saying who cares get a new source but you see how you feel about the blend what if the source was changed after all this years who know how the maple may be than. I trust Cracker Barrel knows what they are doing. And if you LOVED the maple before why would you now want to punish the poor maple farmers who made it for you after all these years. Maybe I am wrong... just sounds abit cold to turn your backs on an old friend just because of a new shirt!
evaluater on 2009-09-25:
Do yourself a favor and don't eat there anymore!
worker529 on 2013-08-09:
Oh no maple syrup changed now cb sucks bc the maple syrup is the main part of ever meal and chages the flavor of my steak boo :(
dauber on 2013-10-10:
My wife and I have made CB a regular stop for many years due to its quality food. We had breakfast there yesterday and the biscuits had changed (for the worse) and the 100% Maple syrup was now 55% pure (I wonder). Prices had not dropped. Lost 2 customers here who have been faithful for many years. It does make a difference and I will vote with my feet, as recommended. It was quality, not price, that drew us to CB.
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Sneaky Switch From "Pure Maple Syrup" To "Pure Natural Syrup"
Posted by on
CHATTANOOGA, TENNESSEE -- Sneaky! Suddenly, Cracker Barrel substituted "100% Pure Natural Syrup" for their "100% Pure Maple Syrup"

I understand costs, value, etc., but to sneak it in like that, and even make a deliberate attempt to deceive (the label is designed to appear the same and trick the reader into thinking it's 100% maple) means I will NOT be patronizing Cracker Barrel.









     
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tnchuck100 on 2008-11-06:
Don't be too hard on Cracker Barrel. Every corporation out there is in a never ending crusade to give you as little product and charge you as much money as they can possibly get away with. The most common ploy is to change the package shape so you don't notice you are paying the same price for less product. It's corporate greed. This how their CEO's get these HUGE salaries and Golden Parachute "your fired" packages.
Ponie on 2008-11-06:
...I like those dividend checks...
OldManDan on 2008-11-06:
The question are they saying it is maple syrup? If not, I think it's a pretty lame reason to quit eating there.
Advocate1 on 2008-11-13:
100% Pure Maple Syrup has been a Hallmark of Cracker Barrel ever since I can remember frequenting the restaurant. I wrote to Cracker Barrel recently about adulterating the 100 % maple syrup with 45% cane sugar syrup. It certainly was done inconspicuously and with the intent not to be straight forward with its patrons. I wrote to Cracker Barrel and am awaiting their explanation. I gave them the suggestion to offer less pure maple syrup per bottle and only give one bottle per serving. I also suggested that additional bottles of pure maple syrup may be purchased for a nominal fee. We will see if Cracker Barrel corporate responds. In the meantime, I informed them that I would be bringing my own maple syrup. Cracker Barrel certainly has the right to manage their restaurants any way they desire. We have seen what happens to American businesses where the corporate bean counters are put in charge of quality assurance. Consumers of course, have the right to vote with their feet and not eat there.
Advocate1 on 2008-11-13:
Here is the official response from Cracker Barrel Guest Relations:

Thank you so much for contacting us. We are always glad to hear from our guests. I apologize for your disappointment with our switching to a maple syrup blend from our 100% maple syrup. We have always prided ourselves on serving the best quality syrup we could find and still do however due to circumstances out of our control, we can not serve the 100% maple syrup at this time.

We do hope this elimination is temporary. With recent weather changes and drier climates, there is a nationwide shortage in the production of maple syrup. There just isn't enough being harvested to meet the demand required to serve 100% syrup. Some grocery chains are still able to sell 100% maple syrup however the price has increased substantially.

At Cracker Barrel Old Country Store, we decided instead of raising our prices and still having the potential to run out, we began searching for an alternative. After several focus group surveys, our guests picked the blend they thought most like our 100% syrup.

Again, we are certainly hopeful for better harvests next season so that we can once again serve you the 100% maple syrup everyone likes so much. We look forward to having the opportunity to serve you again soon.

Advocate1 on 2008-11-13:
Funny but according to the USDA's report of June 12, 2008 maple syrup yields are 30% greater in 2008 than they were 2007. Could this be the beginning of Cracker Barrel's "syrup-gate"?
Advocate1 on 2008-11-13:
Take a close look a Cracker Barrel stock performance since March of 2007. Those dividend checks are getting smaller and smaller.
Anonymous on 2009-02-08:
Advocate1, thank you for your posts - it sure sounds like either CB is spinning excuses about why they're no longer serving "the good stuff" or perhaps they are simply relying on the wrong suppliers! Interesting.
BokiBean on 2009-02-08:
Some people need a hobby.
Anonymous on 2009-02-08:
Its maple syrup who cares, bring your own next time
Advocate1 on 2009-03-06:
Those with a sense of business integrity realize that this really has little to do with maple syrup but has everything to do with business ethics, commitment to quality and respect for the customer. When any company attempts to manipulate the truth to maximize damage control they need to be called to the carpet. It does not matter if the business in question is Cracker Barrel or General Motors. As a further development to this story, I have experienced Cracker Barrel serving sugar free version of their maple syrup. It is artificially flavored and still nothing like the real thing. I agree that one should bring their own syrup and I do but keep bringing the matter to Cracker Barrels attention as well.
Advocate1 on 2009-03-10:
On a recent visit to cracker Barrel I noticed the menu touts the quality of "100% Natural Syrup". A clever marketing ruse. I asked the server if there was any of the good ol' 100% maple syrup in the kitchen. She had the audacity to say that the reason why Cracker Barrel has changed to a 55/45 adulterated product is because the company is aware of environmental concerns associated with the production of maple syrup and wants to do their part to be environmentally correct. It is getting deep at the Barrel and it isn't maple syrup the patrons are stepping in.
dallie523 on 2009-06-22:
yet people eat fast food fries containing what lol. Really it is a small thing to split hairs over I do think they do try to not make a big deal out of the switch for that I am sorry. I work there and did not find out until after it was said and done..oh and sounds to me like you just got one server who was just making things up..lol she is a funny girl. I can only image the line of picketer at the barrel protesting had anyone told you they were thinking of changing the maple.Anyway here is my post from the last maple over deal. I do work in a Cracker Barrel first of let me say I am very sorry if anyone feels cheated by the switch. I am not sure of all the details but this is what was told to me as to why this has happened, I am keeping in mind that you may not even care why. So I heard something about farming crops being affected this year by what I do not know, I was told because of this we had to switch to the blend or run out of maple provided by the supplier. I am sure some of you are saying who cares get a new source but you see how you feel about the blend what if the source was changed after all this years who know how the maple may be than. I trust Cracker Barrel knows what they are doing. And if you LOVED the maple before why would you now want to punish the poor maple farmers who made it for you after all these years. Maybe I am wrong... just sounds abit cold to turn your backs on an old friend just because of a new shirt!
PepperElf on 2009-06-22:
I guess the people who feel cheated can always bring their own in
nate3 on 2009-06-28:
Cracker Barrel theme is an old fashioned wholesome country restaurant. They have touted their 100% pure maple syrup for years. To change the blend and make it appear that they are providing pure maple syrup when they no longer do so, is deceitful and dangerous to their "country" image. I think it was a corporate mistake...but time will tell...and yes I can bring my own syrup...but why not simply go elsewhere?
BokiBean on 2009-06-28:
If people are leaving because of the syrup..that doesn't say much about the food.

Advocate1 on 2009-10-20:
In response to dallie523, I do not understand what french fries or the oil they are cooked in, has to do with Cracker Barrel's promise to serve 100% pure maple syrup. Cracker Barrel's corporate decision to switch to an adulterated version of pancake syrup by dubious and deceptive means should tell patrons everything they need to know about Cracker Barrel's ethics or lack thereof. I would not expect an employee of Cracker Barrel to be objective about this or any other policy regarding the restaurant chain's menu items or ingredients. The other difficulty I have with Cracker Barrel is the intelligence insulting form letter I was sent by Cracker Barrel's Guest Relations department. The syrup-gate issue aside, I do not believe that Cracker Barrel's overall food quality is as good as it was a decade ago.
PepperElf on 2009-10-20:
One of the regulations with maple syrup... you can't have the word "Maple" anywhere on the label - unless it's 100% maple syrup.


So... unless this "dark label" says "maple" somewhere on it, technically no one can be fooled by it.
Anonymous on 2009-10-21:
Pumpkins are higher this year than normal because of shrinking crops.

A few months ago it was hard to find gun amo because quantities were limited.

Last year with all the tornadoes and severe thunderstorms across the country roofing shingles were in short supply.

The simple fact is that sometimes circumstances beyond our control cause us to not be able to get what we want when we want it at the price we want to pay.
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Saying MERRY CHRISTMAS
Posted by on
Rating: 2/51
KNOXVILLE, TENNESSEE -- Was checking out after a family meal, as we were leaving several of my family members said to the cashier, "Have a MERRY CHRISTMAS, the girl said "sorry we can't say that, we have to say Happy Holidays". I have always thought of CB as a Christian restaurant, but after the Duck Dynasty incident and now this non Christian response to Christmas. My family will NOT be back.

By the way Jesus Christ IS the reason for CHRISTMAS. WITHOUT CHRIST there is no holiday. Sorry, you had pretty good food, but so do a lot of Christian places.
     
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FoDaddy19 on 2013-12-26:
Kind of judgmental and hypocritical since you brought up the Phil Robertson thing to swear off Cracker Barrel just because someone said "happy holidays"

You see Phil never said that he hated gay people or that he didn't have gay friends or acquaintances . He said that he simply doesn't agree with the lifestyle because it goes against his beliefs But he doesn't wish harm or anything upon anyone and he still goes to church that has gay people in its congregation. And in this instance you're implying that you don't want to go to Cracker Barrel because, not because any bad service or bad food, but because someone said "Happy Holidays", to me that's trifling, and is glaring example of hypocrisy. Perhaps you should be more like Phil and accept that some people might not live their lives the way you choose to live yours and accept that fact.

Sorry if I got off on a bit of a rant, but it's behavior like this from self-professed "Christians" that's one of the reasons why I stopped going to church, and gave up on religion in general. Too much sanctimonious BS for my taste.
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Cramped Tables
Posted by on
Rating: 3/51
ALL, GEORGIA -- When you eat at any CB restaurant you have to put up with a cramped table. TAKE THE JUNK OFF THE TABLE. Customers don't need an oil lamp at day light hours. It takes up room. Take off the triangle game piece. Offer it to kids only. This would make for more comfort at any table. ESPECIALLY THE TABLE FOR TWO!!!
     
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FoDaddy19 on 2013-11-25:
I've fequented many Cracker Barrels over the years, and haven't had any issue with the size of the tables.
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A Very Long Wait to Be Served
Posted by on
Rating: 3/51
ABILENE, TEXAS -- My wife and I ate today. We waited almost an hour on our meal which was the special of the day, thinking it was already prepared. The waiter was real nice and people who came in after us got waited on. I asked the waiter several times what the problem was and I never have waited so long on a meal. She said it was still in the computer, anyway almost walked out. Won't come there again if I want my food in a decent time
     
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azRider on 2013-07-03:
if its very crowded it can take a bit, but an hour is very long. Food in most restaurants is not ready made, its made to order. This is case each time I've eaten at Cracker Barrel. Cracker barrel is very popular and if its very busy it can take some time. I would have complained to the manager, perhaps they could have moved it along faster.
BudLove on 2013-08-16:
The popular the restaurant is and the food the longer one sometimes have to wait. I am sure if a person has eaten out on a regular basis or not so regular basis, he/she have experienced wait times. Cracker Barrel is no different. Sometimes you have to wait. And since the food is prepared hourly some items may be out. It takes home prepared food time to cook. Cracker Barrel does not just get prepared food and throw it in the microwave like some restaurants. They actually cook their dishes and the cooks are humping from the time they get to work until the time they leave. Let's quit trying to be so negative. Where else can you get a prepared meal with entree and vegetables for the price that is prepared hourly. If one wants quick service all the time, I recommend you try McDonald's and even the golden arches back up sometime. The food at Cracker Barrel is decent and at a fair price. Now run and tell that.
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Now Serving Uncooked Chicken...
Posted by on
Rating: 1/51
LOUISVILLE, KENTUCKY -- I was served barely cooked chicken livers and the manager at this store couldn't have cared any less. I was so disgusted that I lost my appetite, but I still had to pay for the livers. I used to love Cracker Barrel, but not anymore. I won't be back to this one for sure.

Cracker Barrel
Louisville, Ky 40272
     
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trmn8r on 2012-09-08:
I ate at Cracker Barrel fairly regularly - several different locations between TN and NY. I had a few food poisoning incidents, as well as several examples of poor customer service.

I don't darken their door anymore, regardless of location.
Sad daughter on 2013-02-03:
My elderly but healthy father and an elderly friend ate at a Cracker Barrel and shared a meal. They both got sick with food poisoning. Unfortunately, my dad died from complications due to the poisoning. His friend was sick for a week.
sickofit on 2013-09-03:
I had chicken product at a Texas Cracker Barrel and got so sick with 104 degree fever. My hospital bill was 18,000.00 and insurance made me pay about 4400.00. Cracker Barrel said it took 48 hrs to get sick when mine was less than 24 hours.
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