Cracker Barrel - Page 3

Star Star Half star Empty star Empty star
2.3 out of 5, based on 22 ratings and
50 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarStarEmpty StarEmpty StarEmpty Star
Pancakes Almost An Inch Thick
Posted by on
Rating: 2/51
DICKSON, TENNESSEE -- With Mama's Pancake Breakfast you get 3 pancakes, one egg any style and bacon or sausage. This review is concerning the pancakes only as the eggs and bacon were perfect.

I've eaten this same meal at different locations and at this particular location several times. The pancakes are always delicious. Tonight, they were almost an inch thick and were not fully cooked in the center. In the past the pancakes are always about 3/8's of an inch thick, golden brown and some of the best I've ever eaten. Not tonight. Not kidding....the plate came out and it looked like there was a stack of 10 pancakes. Ridiculous. Why would anyone make such a stupid change to something that has been good for such a long time?

Very disappointed. I will remember to check with the server next time I order to see if they have gone back to the tried and true version.
Add reply
StarStarStarStarEmpty Star
Posted by on
Rating: 4/51
MILFORD, CONNECTICUT -- Dear whom this may concern;

I love Cracker Barrel,,love the food and store. Also most of the servers are real good,,and most helpful. But last nite was disappointed,,strings had bad taste,,fries and string beans very cold. Had the haddock which is always good, and I never had complained. But this has happened in the past,,potatoes and veggies cold. Just thought I would bring your attention to it. Because its a special place,,and I do like it.

Thank you so much. In future if send me any coupons,,or anything printable,,I don't have printer on my computor. shouldn't be a problem,,cause you don't send things to print. Get so mad cause so many do,,and no printer. Sincerely yours,,Virginia my address is West Haven, CT 06516
Read 3 RepliesAdd reply
User Replies:
FoDaddy19 on 09/29/2012:
Did you happen to bring the cold food to the attention of the server/staff to have it corrected?

Also you can get a cheap printer for around $30 these days. I'm not sure why you would feel that Cracker Barrel is obligated to send you coupons or anything in the first place though.
trmn8r on 09/30/2012:
I don't believe CB sends out coupons. If you have a bad experience, you should bring it to the attention of a manager. They can adjust the bill on the spot if something was substandard.

Personally, I gave up on CB after many bad experiences with both the food and service. It became so bad that it wasn't worth it. This happened too often at chain restaurants.
Tezrien on 09/30/2012:
I can tell you 100% for sure that Cracker Barrel takes complaints very seriously. You should call the store in the morning and ask to speak to the General Manager. If you get nowhere with them then call their main office. Here is their info.

Mailing Address & Phone
Cracker Barrel Old Country Store
P.O. Box 787
Lebanon, Tennessee 37088-0787
(800) 333-9566
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
SHERMAN, TEXAS -- Less than a month ago on a Friday night I tried their Fried Fish special. It didn't taste fresh fried or feel it either. It was dry and warm like it was cooked that morning and kept in a warming oven all day to simply be plucked out and served. Vegetables like mashed potatoes and Mac & Cheese appear the same way. Only the green beans simmered in water appeared hot. Sent food back and my same plate was returned only to have been Microwaved.

Last night I ordered grilled chicken breast smothered with pepperjack cheese and peppers. Sent it back twice to be reheated, same plate I had because I dipped from everything to see what else was "warm" after the first time I sent it back only to have it slightly warmer. I refuse to pay for food to be microwaved and be called dinner out. Even fast food places in Sherman serve hotter food than this.

Maybe a call to the health department to check their food temps will fix it or get them shut down once and for all. Oh and our server said she would tell the manager. He never came to our table or any others to see how the food or service was. He stood outside of the kitchen, looking at what must have been daily talley sheets.
Read 2 RepliesAdd reply
User Replies:
trmn8r on 09/15/2012:
A Cracker Barrel manager is always available if you request to speak with him/her. I can't remember one ever coming to the table voluntarily, but in several different restaurants when I asked for one the wish was granted.

That said, I ultimately concluded that the food preparation at Cracker Barrel and service (anyone care to sit for 15 minutes waiting to be served?) was far too uneven, and I threw those sad sacks over the side. I don't miss that chain at all.
Tezrien on 09/15/2012:
I know people that work at CB (not this one). They take complaints seriously . You need to contact their main office with your complaint.
Close commentsAdd reply
StarStarStarStarEmpty Star
Right or Wrong to Switch to All Non-Smoking
Posted on
Rating: 4/51
JOPLIN, MISSOURI -- Well as a frequent visitor to JOPLIN, MO. Store, they recently went all non-smoking, and I must say I DON'T AGREE with it, and understand that it's a company wide decision..I'm not a smoker myself but I do believe in individualism and being able to make decisions to one's own body....Granted that their smoking section is open but its not fair decision to guests or employees.

Then a few days ago I learn the employees can't even smoke no where on the premises nor will they allow them to clock out or take ten minutes to go gather their nerves....I'm in the customer service field myself like majority of the hard-working people all over the U.S. We all have our own type of "stress ball" relief and only thinking about your guests....your employees are what runs your have to give respect to get respect.
Read 11 RepliesAdd reply
User Replies:
Starlord on 02/28/2012:
Individualism is well and good, but there is a huge caveat here. It is fine to say a person has the right to decide what to do with their own body. But what right do they have to inflict their poor choices on other people? I quit smoking in 2006, and it has come home to me quite often that I once was downright inconsiderate of others, albeit unintentionally. Youir smoke doesn't magically disappear when you take a puff, it pollutes the air around you like a cloud of noxious gas. You have the ability to hold off on smoking until your are away from other people. We do not have the option of not breathing until we get away from you As my mother used to say, Your right to swing your arms ends at the end of the other guy's nose.
Inat on 02/28/2012:
I used to smoke and enjoyed a cigarette with my coffeee sitting in bob evans or Cracker Barrel. However, now that I've quit, I cannot stomach the smell of cigarette smoke - especially the stale smell of smoke that attaches itself to the smoker. I can think of nothing less appetizing than being served food by my server who just finished a smoke and having their smelly arm & hand waft in front of my face
Venice09 on 02/28/2012:
My advice would be to find a "stress ball" that does not have a negative impact on the health of other people. The problem with individualism is that the decision doesn't just affect the individual's own body. It also affects everyone around them. You can't drive a vehicle that doesn't pass an emissions test, so why should you be allowed to pollute the air with cigarette smoke?

I commend Cracker Barrel for providing a safe environment for ALL its customers and employees because that's what this is really about. When you can't breathe, nothing else matters.

Now I am going to say something I have never said here before. The employees may run the business, but without the guests, there would be no employees.
Nohandle on 02/28/2012:
What's wrong with an employee clocking out and then having a smoke outside although still on the property? Good grief, I was made aware of one place locally that allows that but the employee must step outside to the dumpster area. The only folks I would think would be offended would be the *dumpster divers* and I didn't think they were too proud or concerned for their health.
jktshff1 on 02/28/2012:
From one who has quit smoking AND drinking ('cept for a couple of glasses of wine), do the employees not get a break? I do think it and the stale smell stinks.
There ain't no worse crusader than a former smoker.
Churro on 02/28/2012:
"I'm not a smoker myself but I do believe in individualism and being able to make decisions to one's own body"

Then you should equally believe in a business's right to make decisions for the best interests of their business. Cracker Barrel made a dollars & cents policy choice that sits well with the majority of their customers which in turn suits the best interests of the Cracker Barrel stockholders.

Nobody has a right to smoke on another person's property be it employee or customer. An employer doesn't owe its employees smoke breaks or smoking accommodations. An employee is not bound to Cracker Barrel and is free to find employment elsewhere. These are all choices by the individual parties involved and thank goodness there are still some areas in life where choice is still allowed.

Good review.
Anonymous on 02/28/2012:
I've helped companies transition to such "no tobacco" policies. This is a trend that will only grow - no smoking on the premises, including in your car if it is on company premises.

I'm certain the employees at CB get some kind of break during the day, during which they can walk off the company premises and smoke in someone else's parking lot.

I strongly recommend that employees who smoke and who have to adjust to such policies get some Commit lozenges or nicotine gum to help them get over those urges during the day.

It doesn't look like this trend will go away, as companies are looking for ways to curtail smoking. The reality is that companies that offer health care benefits spend a lot more for those benefits for smokers than non smokers.

There are companies that say you cannot even *smell* like smoke if you work there - which means no leaving the grounds for a quick cig during the day or taking that last drag while driving to work in the morning.

Other companies, mainly medical-related, like hospitals, will not hire smokers at all.

People can choose to smoke if they want, but companies do not have to hire you or make it easy for you to smoke. It's just not financially prudent for them to do so (in addition to all the second-hand smoke and general ick concerns).
CrystalSword on 02/28/2012:
Wow, I have to agree pretty much with all of the above, I quit smoking 25 years ago...but while Starlord was still smoking, I went and applied for a job and they told me no smoking on the premises and they wouldn't hire an alcoholic, which I obviously was one.....WHOA! I don't smoke, but they said I smelled like a stale ashtray (hubby smoked outside at home, but in the van) and I really don't or two drinks a year, if that, I have a condition called rosacea....and it just gives the appearance of a drinker. I walked out in the middle of an interview because of accusations like this. I have a fantastic job now and there is no smoking, and the strongest thing we drink at work is Pepsi!
Now, if I could just get more than 9 hours a week, like maybe 20 hours a week, I'd be real happy.
jktshff1 on 02/28/2012:
+100 Churro. I do think the work laws require an employer to give a break if an employee is working 8 hrs. I'm sure someone will correct me if I am wrong.
Starlord on 02/29/2012:
I remember when the sheriff's office where I worked, per the county supervisors went non-smoking in county buildings. Someone asked about the people who smoked. The sheriff stated they could go outside on break and smoke. When they decided to ban smoking in the jail, someone asked the sheriff if the inmates could go outside and smoke. LOL Some police and sheriff's departments now will not hire smokers, period.
.......... on 04/28/2012:
Actually no we are not allowed to clock out and take a break, we are not even allowed to go outside even if we are not smoking.(at least at the one I work at)
Close commentsAdd reply
Horrible Service Covington, LA.
Posted by on
COVINGTON, LOUISIANA -- Let me start by saying we have 4 kids and they all love Cracker Barrel. We travel all the time, and can't tell you how many we have been to. This is the second time we have ordered from here the first time was a week after it opened. Service was horrible, they could have cared less, food took forever to receive, order was incorrect & food did not taste anything like what we are used to and all this with no apology. We didn't complain figured since they were new and young hires that may be it was just an off day because of being so new. Tonight we ordered take out, put on hold several times, and again order was wrong but this time we did not even receive part of our order. My husband called to complain, again put on hold but not to speak to the manager simply because they didn't feel like dealing with it. We asked to speak to manager after and they told us they were not available nor did they even ask what we would like to do about our missing food. They just flatly did not care. We have never had this kind of service or treatment from another Cracker Barrel, and we were happy when we found out they were building one here, unfortunately we will never be bringing our money here again. We will drive to SliDell like we always have. Pretty sad when we only live in Madisonville. If you value your money and don't like your night ruined I would stay away from here
Read 10 RepliesAdd reply
User Replies:
Anonymous on 07/03/2011:
As in real estate, it's all about location. Consider letting corporate know about your experiences there.
Anonymous on 07/04/2011:
Good review. Thanks for pointing that's there's other Cracker Barrel Restaurants to go to. I've mostly had good experiences dining there. On a rare occasion I came across one that was subpar.

Very helpful, Also Welcome aboard!
Venice09 on 07/04/2011:
How long ago did they open? Maybe they are still in the process of working out the kinks. I usually give a place three chances before I write them off completely. Since its close to home, you might one to give them one more try. But if nothing changed, I would definitely bid them farewell.
jktshff1 on 07/04/2011:
Lisa, good review, straight and to the point. Though I don't do CB, good to see you not calling for a boycott of all of them.
Welcome to m3c....stick around
Alain on 07/04/2011:
Good review and here's an address and phone number: Cracker Barrel Corporate Headquarters, 305 Hartmann Road, Lebanon, TN 37088; ph# (615) 444-5533.
trmn8r on 07/04/2011:
Cracker Barrel can be very hit and miss. I frequented several locations over 3 years.

What I found is that none of the locations was consistently good over the course of time. Therefore, I stopped going. It was frustrating to go in with fond memories of the previous visit, only to be disappointed by suddenly horrendous service and/or food preparation.
madconsumer on 07/04/2011:
this seems to be happening all over.

great review.

very helpful.

welcome aboard Lisa70447, hope you visit us in the community forums!!
FlitteringFirefly on 07/04/2011:
I think that location has been open about a year. The location Baton Rouge is also terrible, but the one here in Gulfport is wonderful. Not to get off topic, but Badeaux's in Madisonville has the best cherry malt. Next time I go to Abita to visit family, I must have one.
Venice09 on 07/05/2011:
A year is more than enough time to get their act together. I guess this location just doesn't stack up.
CB Worker on 11/02/2011:
I work at this Cracker Barrel. We actually opened up around late May/early June. Sorry to hear about the bad experience. We've gotten better since the first few months of the opening.
Close commentsAdd reply
Out again!
Posted by on
FOLEY, ALABAMA -- The restaurant in Foley, Al has left a "bad taste in my mouth again". We have been to this place many times and this is the third time this year we have spent time trying to decide what to order only to hear "Oh we are out of that tonight". We have complained to the manager twice before about this problem and how to simply solve it. Just be sure the waitresses inform the guests of what they are out of when they first greet them at their table. Our waitresses have made us feel it should be no big deal for us to choose something else other than what our taste buds had wanted. I'm losing faith in Cracker Barrel.
Read 2 RepliesAdd reply
User Replies:
FlitteringFirefly on 02/16/2011:
Go to Lambert's instead. Way better food and a fun atmosphere!
April Connors on 07/14/2011:
The server cannot tell you they are out of things before you order because the kitchen does not tell them till they put in there order. I have worked at 2 CBOCKS and believe me they are ran poorly and the server takes the heat. :(
Close commentsAdd reply
This time, Cracker Barrel was a good choice
Posted by on
MOODY, ALABAMA -- This past Saturday, June 20 (I think), after running around my sister all day, I came home to get my fiance. I suggested we go eat and he told me to choose. I told him he wouldn't like my choice: At once, he knew I wanted Cracker Barrel. Normally it is not a good experience, but I like their food and their prices so I go expecting poor service. My fiance, always spoiling me, reluctantly agreed to Cracker Barrel. They had a new special: Campfire chicken with veggies or Campfire roast with veggies. I got the chicken and he got the roast. Both meals came out in tin foil (on a plate) like they really were made on a camp grill. Both were excellent! On top of that, the service we got was perfect! The waiter kept up with our needs without overshadowing us and enjoyed our meals very much. We decided to call the manager over to give to compliment the service and the food (especially the food). The manager was very friendly and conversational but had one very bad piece of news for us: They will only be serving the campfire meals for another 2 weeks! If you live near a Cracker Barrel, I highly recommend trying these dishes before they become a thing of the past.
Read 2 RepliesAdd reply
User Replies:
knightoftheword on 06/23/2009:
Just writing this review made me hungry again.
Anonymous on 06/23/2009:
Good call knight! Of course, I'd have driven mr. right back to that Church parking lot for some fine dining, if I was you. lol
Good review!
Close commentsAdd reply
Maple Syrup Cover-up
Posted by on
BARBOURSVILLE, WEST VIRGINIA -- Why did Cracker Barrel stop using pure maple syrup? I have always enjoyed dining at Cracker Barrel whether at home or on vacation. One of the reasons we have sought out this restaurant is because of superior quality food and excellent service. I was extremely disappointed to discover on our last visit that they have changed their "pure maple syrup" to "pure natural syrup" (55% maple and 45% cane). I feel this is a marketing mistake and it will not go unnoticed.

Interestingly when we questioned the waitress and cashier they were not aware of any changes to the syrup or bottle. I don't know if they were playing dumb or if the corporation has not informed it's workers of the change.
Read 12 RepliesAdd reply
User Replies:
Ben There on 01/04/2009:
The price of maple syrup has gone up a lot in the past year. I guess they thought people would rather have a blend of syrups than pay more for pancakes.
lnewport on 01/04/2009:
I agree, maple syrup has become pretty pricey! Changing to a blend is just another way to save money. I guess Cracker Barrel didn't feel customers would want to pay the extra money to cover the rising cost.
Nohandle on 01/04/2009:
The waitress and cashier might very well have not been aware there had been a change with the syrup. Unless someone has had pure maple syrup, he might not notice the difference either. If you are displeased, write the corporate office. I don't think your local folks were playing dumb.
RestaurantGuy on 01/04/2009:
One thing is certain in life and that is change. With the price of all goods going through the roof (abywhere from 6% to upwards of 45% on some food items) they need to cut costs where they can. As others have said here most people will not notice or ready for this...... not care. The only other thing they could have done is raise the cost they charge for the food which something tells me you would be complaining about that if they did raise the cost. Contacting corporate will get you no whereas for every one person who complains there are 100 who do not notice or care. I would recommend that if you do not like the product they serve eat somewhere else. But that's just me
Anonymous on 01/04/2009:
Seriously, how would a waitress or cashier know what's in the syrup? Were you there to eat or carrying on a science project?
Nohandle on 01/04/2009:
RG, it's happened to all of us. Hit that button, nothing..hit it again..nothing..try it the third time and BINGO. Addy will remove two of your postings. As far as contacting Corporate, at least they will be aware some customers know the difference and when there's a price increase they most often will be the first to complain about the price increase. No way am I suggesting the OP would do this. Past experience tells me many others will.
Ponie on 01/04/2009:
They could change their formula to 10% maple and 90% cane and it wouldn't bother me a bit. Don't like the stuff. Tastes like thickened vanilla to me...but I've never tasted thickened vanilla so I'm just guessing. My MIL used to be a maple syrup afficienado(SP?) so each time she visited, I had to go empty my bank account to get her a small jug of the stuff. Those little jugs were 'cute,' but I didn't care for the contents. There was a previous posting on M3C questioning this same thing. The response someone received from corporate was that it had something to do with the past year's weather. I dunno...
Advocate1 on 01/06/2009:
I am copying this information from my previous post:

100% Pure Maple Syrup has been a Hallmark of Cracker Barrel ever since I can remember frequenting the restaurant. I wrote to Cracker Barrel recently about adulterating the 100 % maple syrup with 45% cane sugar syrup. It certainly was done inconspicuously and with the intent not to be straight forward with its patrons. I wrote to Cracker Barrel and am awaiting their explanation. I gave them the suggestion to offer less pure maple syrup per bottle and only give one bottle per serving. I also suggested that additional bottles of pure maple syrup may be purchased for a nominal fee. We will see if Cracker Barrel corporate responds. In the meantime, I informed them that I would be bringing my own maple syrup. Cracker Barrel certainly has the right to manage their restaurants any way they desire. We have seen what happens to American businesses where the corporate bean counters are put in charge of quality assurance. Consumers of course, have the right to vote with their money and their feet and not eat there.

Here is the official response from Cracker Barrel Guest Relations:

“Thank you so much for contacting us. We are always glad to hear from our guests. I apologize for your disappointment with our switching to a maple syrup blend from our 100% maple syrup. We have always prided ourselves on serving the best quality syrup we could find and still do however due to circumstances out of our control, we can not serve the 100% maple syrup at this time.

We do hope this elimination is temporary. With recent weather changes and drier climates, there is a nationwide shortage in the production of maple syrup. There just isn't enough being harvested to meet the demand required to serve 100% syrup. Some grocery chains are still able to sell 100% maple syrup however the price has increased substantially.

At Cracker Barrel Old Country Store, we decided instead of raising our prices and still having the potential to run out, we began searching for an alternative. After several focus group surveys, our guests picked the blend they thought most like our 100% syrup.

Again, we are certainly hopeful for better harvests next season so that we can once again serve you the 100% maple syrup everyone likes so much. We look forward to having the opportunity to serve you again soon.”

Funny but according to the USDA's report of June 12, 2008 maple syrup yields are 30% greater in 2008 than they were 2007. Could this be the beginning of Cracker Barrel's "syrup-gate"? I sent this information to Cracker Barrel and Maple Grove Farms of Vermont seeking a reply. This was back in mid-November. I have yet to receive a response.

dallie523 on 06/22/2009:
I do work in a Cracker Barrel first of let me say I am very sorry if anyone feels cheated by the switch. I am not sure of all the details but this is what was told to me as to why this has happened, I am keeping in mind that you may not even care why. So I heard something about farming crops being affected this year by what I do not know, I was told because of this we had to switch to the blend or run out of maple provided by the supplier. I am sure some of you are saying who cares get a new source but you see how you feel about the blend what if the source was changed after all this years who know how the maple may be than. I trust Cracker Barrel knows what they are doing. And if you LOVED the maple before why would you now want to punish the poor maple farmers who made it for you after all these years. Maybe I am wrong... just sounds abit cold to turn your backs on an old friend just because of a new shirt!
evaluater on 09/25/2009:
Do yourself a favor and don't eat there anymore!
worker529 on 08/09/2013:
Oh no maple syrup changed now cb sucks bc the maple syrup is the main part of ever meal and chages the flavor of my steak boo :(
dauber on 10/10/2013:
My wife and I have made CB a regular stop for many years due to its quality food. We had breakfast there yesterday and the biscuits had changed (for the worse) and the 100% Maple syrup was now 55% pure (I wonder). Prices had not dropped. Lost 2 customers here who have been faithful for many years. It does make a difference and I will vote with my feet, as recommended. It was quality, not price, that drew us to CB.
Close commentsAdd reply
Excellent Service
Posted by on
Rating: 5/51
ALBANY, GEORGIA -- The service was above and beyond. The server was just the best. Our food was hot and my drink glass full always. My mother could have not done better. I will go back every time I can. Highly recommend the place. Food and service the top. Brenda was our server.
Add reply
StarStarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 2/51
KNOXVILLE, TENNESSEE -- Was checking out after a family meal, as we were leaving several of my family members said to the cashier, "Have a MERRY CHRISTMAS, the girl said "sorry we can't say that, we have to say Happy Holidays". I have always thought of CB as a Christian restaurant, but after the Duck Dynasty incident and now this non Christian response to Christmas. My family will NOT be back.

By the way Jesus Christ IS the reason for CHRISTMAS. WITHOUT CHRIST there is no holiday. Sorry, you had pretty good food, but so do a lot of Christian places.
Read 1 RepliesAdd reply
User Replies:
FoDaddy19 on 12/26/2013:
Kind of judgmental and hypocritical since you brought up the Phil Robertson thing to swear off Cracker Barrel just because someone said "happy holidays"

You see Phil never said that he hated gay people or that he didn't have gay friends or acquaintances . He said that he simply doesn't agree with the lifestyle because it goes against his beliefs But he doesn't wish harm or anything upon anyone and he still goes to church that has gay people in its congregation. And in this instance you're implying that you don't want to go to Cracker Barrel because, not because any bad service or bad food, but because someone said "Happy Holidays", to me that's trifling, and is glaring example of hypocrisy. Perhaps you should be more like Phil and accept that some people might not live their lives the way you choose to live yours and accept that fact.

Sorry if I got off on a bit of a rant, but it's behavior like this from self-professed "Christians" that's one of the reasons why I stopped going to church, and gave up on religion in general. Too much sanctimonious BS for my taste.
Close commentsAdd reply
Top of Page | Next Page >