Cracker Barrel - Page 3

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2.3 out of 5, based on 23 ratings and
51 reviews & complaints.
Company Profile
Cracker Barrel
305 Hartmann Drive
Lebanon, TN 37087
800-333-9566 (ph)
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Cracker Barrel - Not for the Non-Smoker and Certainly NOT Customer-Service Friendly
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GAS CITY, INDIANA -- I recently went to Cracker Barrel, for the first time, and had a most unfortunate experience that I must share. Additionally, because of my experience I will certainly recommend against having any of my friends, family, or patients go to for the first time or return to the restaurant. I am a physician currently in a general surgery residency and have a very high sensitivity to cigarette smoke; additionally, I just do not care to be around it for the obvious reasons (health, smell, etc.).

I went to the Gas City, Indiana location and asked to be seated as far away from smoking as possible. After waiting fifteen (15) minutes, I was seated - not an abnormally long or unacceptable wait, in my opinion. There was no smoke in the room when I was seated; however, things would take a turn for the worse very quickly. I found out very soon that I was seated right next to the smoking section. If there were doors or it were "closed off" completely then I would have been fine; however, such was not the case.

I asked to be moved and was informed that I would likely have to wait 20 minutes or longer. Keep in mind that this is after I had already received my food - this is when the inconsiderate people that MUST smoke in a restaurant started doing such. I immediately left the restaurant, as my appetite to eat there was lost, and went to another well-established restaurant.

After sending an e-mail to the corporate office suggesting that if someone says "as far away from smoking as possible" literally means "far away". I received a very snide e-mail in return. It stated, essentially, that it would be quite a pain for them (Cracker Barrel) to create a completely different area for smokers (i.e. doors). Additionally, I was told that Cracker Barrel abides by state and local laws that prevent smoking in certain localities and states in restaurants.

My questions are: Why would Cracker Barrel, in light of scientific findings, allow non-smokers to be contaminated by smokers? Risk a class-action lawsuit by employees that are non-smokers. Just wait and see, this will happen. Just as you cannot ask a person to go into a confined space without a respirator or OSHA will be in your behind, it will happen that restaurants that actively encourage smokers to come will suffer the consequences legally - just wait. Think of the poor lady that is a waitress that must cope with that for twenty to thirty years!

WHY was I just not moved to a section not as close to the smoking section? I had no issue eating at a restaurant where smokers were, regardless of how I feel about them. My issue was simply to be as far away as possible - such did not happen. Why was I not encouraged to return to the restaurant? Is it because they feel they could not possibly be of assistance to non-smokers and having that section is just a ploy? I paid $14.00+ for a meal that I could not eat!

I can assure you that all of my patients will be informed about this situation. Additionally, I know 50+ physicians personally (all non-smokers), I can assure you that they will inform their patients as well! This means that a minimum (BARE minimum) of 5,000 patients will hear this complaint but more likely three times more than that will hear about this! Thanks for the great customer service Cracker Barrel!

Hair in My Food
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Rating: 1/51

FLAGSTAFF, OKLAHOMA -- My husband and I ordered two chicken salads. When mine arrived, there was a hair in it. The waitress was called to our table and she took my salad back. Another salad arrived 15 minutes later. Any other establishment would have said, "no charge to your table for this error on our part and bad experience". We did not even receive an apology. This is highly unusual!

I put a review online about the Flagstaff store No. 297 - visited on 10/23/2015 and they sent a letter to us saying, "how are you doing?" I expected to see a coupon for 2 free salads. Cracker Barrel will not be a restaurant we will go to unless we are with a group who want to go there. And believe me, we will tell them about your lack of customer care and kitchen negligence.

Pancakes Almost An Inch Thick
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Rating: 2/51

DICKSON, TENNESSEE -- With Mama's Pancake Breakfast you get 3 pancakes, one egg any style and bacon or sausage. This review is concerning the pancakes only as the eggs and bacon were perfect. I've eaten this same meal at different locations and at this particular location several times. The pancakes are always delicious. Tonight, they were almost an inch thick and were not fully cooked in the center. In the past the pancakes are always about 3/8's of an inch thick, golden brown and some of the best I've ever eaten. Not tonight. Not kidding....the plate came out and it looked like there was a stack of 10 pancakes. Ridiculous.

Why would anyone make such a stupid change to something that has been good for such a long time? Very disappointed. I will remember to check with the server next time I order to see if they have gone back to the tried and true version.

Saying Merry Christmas
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Rating: 2/51

KNOXVILLE, TENNESSEE -- Was checking out after a family meal, as we were leaving several of my family members said to the cashier, "Have a MERRY CHRISTMAS." The girl said, "Sorry we can't say that. We have to say Happy Holidays." I have always thought of CB as a Christian restaurant, but after the Duck Dynasty incident and now this non-Christian response to Christmas. My family will NOT be back. By the way Jesus Christ IS the reason for Christmas. WITHOUT CHRIST there is no holiday. Sorry, you had pretty good food, but so do a lot of Christian places.

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Rating: 4/51

MILFORD, CONNECTICUT -- I love Cracker Barrel, love the food and store. Also most of the servers are real good and most helpful. But last night was disappointed. Strings had bad taste, fries and string beans very cold. Had the haddock which is always good, and I never had complained. But this has happened in the past, potatoes and veggies cold. Just thought I would bring your attention to it. Because it's a special place and I do like it. Thank you so much. In future if send me any coupons or anything printable. I don't have printer on my computer. Shouldn't be a problem cause you don't send things to print. Get so mad cause so many do and no printer.

Right or Wrong to Switch to All Non-Smoking
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Rating: 4/51

JOPLIN, MISSOURI -- Well as a frequent visitor to JOPLIN, MO. Store, they recently went all non-smoking, and I must say I DON'T AGREE with it, and understand that it's a company wide decision.. I'm not a smoker myself but I do believe in individualism and being able to make decisions to one's own body.... Granted that their smoking section is open but it's not fair decision to guests or employees. Then a few days ago I learn the employees can't even smoke no where on the premises nor will they allow them to clock out or take ten minutes to go gather their nerves....

I'm in the customer service field myself like majority of the hard-working people all over the U.S. We all have our own type of "stress ball" relief and only thinking about your guests.... Your employees are what runs your business... you have to give respect to get respect.

This Time, Cracker Barrel Was a Good Choice
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MOODY, ALABAMA -- This past Saturday, June 20 (I think), after running around my sister all day, I came home to get my fiance. I suggested we go eat and he told me to choose. I told him he wouldn't like my choice. At once, he knew I wanted Cracker Barrel. Normally it is not a good experience, but I like their food and their prices so I go expecting poor service. My fiance, always spoiling me, reluctantly agreed to Cracker Barrel. They had a new special: Campfire chicken with veggies or Campfire roast with veggies. I got the chicken and he got the roast. Both meals came out in tin foil (on a plate) like they really were made on a camp grill. Both were excellent!

On top of that, the service we got was perfect! The waiter kept up with our needs without overshadowing us and enjoyed our meals very much. We decided to call the manager over to give to compliment the service and the food (especially the food). The manager was very friendly and conversational but had one very bad piece of news for us: They will only be serving the campfire meals for another 2 weeks! If you live near a Cracker Barrel, I highly recommend trying these dishes before they become a thing of the past.

Maple Syrup Cover-up
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BARBOURSVILLE, WEST VIRGINIA -- Why did Cracker Barrel stop using pure maple syrup? I have always enjoyed dining at Cracker Barrel whether at home or on vacation. One of the reasons we have sought out this restaurant is because of superior quality food and excellent service. I was extremely disappointed to discover on our last visit that they have changed their "pure maple syrup" to "pure natural syrup" (55% maple and 45% cane). I feel this is a marketing mistake and it will not go unnoticed.

Interestingly when we questioned the waitress and cashier they were not aware of any changes to the syrup or bottle. I don't know if they were playing dumb or if the corporation has not informed it's workers of the change.

Excellent Service
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Rating: 5/51

ALBANY, GEORGIA -- The service was above and beyond. The server was just the best. Our food was hot and my drink glass full always. My mother could have not done better. I will go back every time I can. Highly recommend the place. Food and service the top. Brenda was our server.

Cramped Tables
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Rating: 3/51

ALL, GEORGIA -- When you eat at any CB restaurant you have to put up with a cramped table. TAKE THE JUNK OFF THE TABLE. Customers don't need an oil lamp at daylight hours. It takes up room. Take off the triangle game piece. Offer it to kids only. This would make for more comfort at any table. ESPECIALLY THE TABLE FOR TWO!!!

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