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45 Reviews & Complaints

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Posted by Ginny922 on 09/29/2012
MILFORD, CONNECTICUT -- Dear whom this may concern;

I love Cracker Barrel,,love the food and store. Also most of the servers are real good,,and most helpful. But last nite was disappointed,,strings had bad taste,,fries and string beans very cold. Had the haddock which is always good, and I never had complained. But this has happened in the past,,potatoes and veggies cold. Just thought I would bring your attention to it. Because its a special place,,and I do like it.

Thank you so much. In future if send me any coupons,,or anything printable,,I don't have printer on my computor. shouldn't be a problem,,cause you don't send things to print. Get so mad cause so many do,,and no printer. Sincerely yours,,Virginia my address is West Haven, CT 06516
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Posted by FoDaddy19 on 2012-09-29:
Did you happen to bring the cold food to the attention of the server/staff to have it corrected?

Also you can get a cheap printer for around $30 these days. I'm not sure why you would feel that Cracker Barrel is obligated to send you coupons or anything in the first place though.
Posted by trmn8r on 2012-09-30:
I don't believe CB sends out coupons. If you have a bad experience, you should bring it to the attention of a manager. They can adjust the bill on the spot if something was substandard.

Personally, I gave up on CB after many bad experiences with both the food and service. It became so bad that it wasn't worth it. This happened too often at chain restaurants.
Posted by Tezrien on 2012-09-30:
I can tell you 100% for sure that Cracker Barrel takes complaints very seriously. You should call the store in the morning and ask to speak to the General Manager. If you get nowhere with them then call their main office. Here is their info.

Mailing Address & Phone
Cracker Barrel Old Country Store
P.O. Box 787
Lebanon, Tennessee 37088-0787
(800) 333-9566
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Posted by Mnms4u on 09/15/2012
SHERMAN, TEXAS -- Less than a month ago on a Friday night I tried their Fried Fish special. It didn't taste fresh fried or feel it either. It was dry and warm like it was cooked that morning and kept in a warming oven all day to simply be plucked out and served. Vegetables like mashed potatoes and Mac & Cheese appear the same way. Only the green beans simmered in water appeared hot. Sent food back and my same plate was returned only to have been Microwaved.

Last night I ordered grilled chicken breast smothered with pepperjack cheese and peppers. Sent it back twice to be reheated, same plate I had because I dipped from everything to see what else was "warm" after the first time I sent it back only to have it slightly warmer. I refuse to pay for food to be microwaved and be called dinner out. Even fast food places in Sherman serve hotter food than this.

Maybe a call to the health department to check their food temps will fix it or get them shut down once and for all. Oh and our server said she would tell the manager. He never came to our table or any others to see how the food or service was. He stood outside of the kitchen, looking at what must have been daily talley sheets.
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Posted by trmn8r on 2012-09-15:
A Cracker Barrel manager is always available if you request to speak with him/her. I can't remember one ever coming to the table voluntarily, but in several different restaurants when I asked for one the wish was granted.

That said, I ultimately concluded that the food preparation at Cracker Barrel and service (anyone care to sit for 15 minutes waiting to be served?) was far too uneven, and I threw those sad sacks over the side. I don't miss that chain at all.
Posted by Tezrien on 2012-09-15:
I know people that work at CB (not this one). They take complaints seriously . You need to contact their main office with your complaint.
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Now Serving Uncooked Chicken...
Posted by Llv6801 on 09/08/2012
I was served barely cooked chicken livers and the manager at this store couldn't have cared any less. I was so disgusted that I lost my appetite, but I still had to pay for the livers. I used to love Cracker Barrel, but not anymore. I won't be back to this one for sure.

Cracker Barrel
Louisville, Ky 40272
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Posted by trmn8r on 2012-09-08:
I ate at Cracker Barrel fairly regularly - several different locations between TN and NY. I had a few food poisoning incidents, as well as several examples of poor customer service.

I don't darken their door anymore, regardless of location.
Posted by Sad daughter on 2013-02-03:
My elderly but healthy father and an elderly friend ate at a Cracker Barrel and shared a meal. They both got sick with food poisoning. Unfortunately, my dad died from complications due to the poisoning. His friend was sick for a week.
Posted by sickofit on 2013-09-03:
I had chicken product at a Texas Cracker Barrel and got so sick with 104 degree fever. My hospital bill was 18,000.00 and insurance made me pay about 4400.00. Cracker Barrel said it took 48 hrs to get sick when mine was less than 24 hours.
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Customer Service
Posted by Usnfsu1212 on 08/12/2012
The service was excellent and the food just great. The staff was on the ball the whole time. They have come a long way from the way it use to be. I give them four stars.
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Posted by ticia232 on 2012-08-12:
I do not work for Cracker Barrel, but I just wanted to tell you that it is always good for a company to get positive feedback. So many of us forget to do that.
Posted by FoDaddy19 on 2012-08-14:
I go to Cracker Barrel about once or twice a month. I've always had good service and their prices are quite reasonable IMHO.
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Very rude managers
Posted by Gwinkle79 on 06/04/2012
FOREST PARK, OHIO -- I only worked at Cracker Barrel about a month before leaving this abusive relationship. I was not properly trained with the side work and made to stay at least an hour and a half after every shift. If I made an error then I would get "corrected" in front of guests. I was constantly scrutinized for my uniforms and mistakes, while my team work and praise from the customers for my service would go unmentioned (aside from Jeff).

Upon my hire I made it clear I needed such a date off for my long term boyfriends boot camp graduation. A week before I was due to leave I put in for a couple extra days since his orders to be shipped out had been delayed another day. I ended up having to call off when I found out we were going to be leaving sooner than expected. As a result the female manager called me and gave me a healthy dose of her wrath. Which included, but not limited to, personal insults, raised voice, and intrusive demand to know my plans/ personal schedule, then I was informed "that wasn't a good enough reason to miss work."

The following day when the schedule was posted they didn't even grant me the time off to see my Sailor's graduation into the military that protects this great Country. (So much for a patriotic restaurant.) I received another phone call from another manager when I was on leave asking why I wasn't there. Apparently they don't check the request time off books.

In a nutshell I refused to be treated in such a lowly manner and will proceed to cut my losses and leave with my self respect intact. Please note, this is not my only complaints with my experience, but the call from the female manager made it clear just how bad that work environment is. I hope this helps.
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Worst Customer Reception - Ever
Posted by Hartyuma on 05/13/2012
YUMA, ARIZONA -- It was Mother' Day, Sunday, so we (5 adults & 3 small children) arrived early, 8:00 AM, to avoid the rush from the after Church crowds and because it was Mother's Day.

The place was 1/4 full at best. They told us it would be about 10 minutes, while they put together two tables. After 15 minutes and watching parties of 2 to 4 being seated ahead, I complained as to what was going on when it was also apparent that there was no attempt to put together any additional tables. Three hostesses "seat greeters" two women and one male Hispanics, looking dumbfounded, explained that the two tables were still not available. After another 5 min. and a party of 5 adults and two more parties of 4 adults were seated, I complained more.

The receptionists, all still looking disinterestedly stupid, one then suggested that they could split us up, but the tables would be across the room from one another. I said, "what is wrong with you people, we came together and there are only five adults!" The manager came over, and after I explained how many people went ahead of us (at least 30), he said there was no room and the tables to accommodate us were still full of people. I further explained that there was plenty of room before 30 people went ahead of us to fill up the place, but his answer was we were trying to put you next to the window, then he suddenly left.

None of what we were being told made any sense. My parents (86 years old) were so mad at the situation that they were ready to have stokes. It became apparent we were now being given the business, and after another two more parties of 4 and 5 were seated, we left. On the way out, we heard them announce a party for six. I believe we were the victims of racial stupidity and dis-function of a managed establishment. I will never patronize another Cracker Barrel as long as I live!
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Posted by Amy on 2012-05-13:
Were all the people being seated ahead of you a different race than you? I agree that the behavior of the employees made no sense and I most likely would have left long before you did, but unless the parties of 4 or 5 being seated ahead of you were all a particular race I'm not sure it was a race thing. Stupidity and poor customer service yes.
Posted by DebtorBasher on 2012-05-13:
Also, the other's may have made reservations ahead of time, being that it is Mother's Day...but even if that was the case, they should have explained that to you.
Posted by whythelongfaces on 2012-05-13:
A party of 4 or 5 is easier to seat than a party of 8, whether children or not. You still need room for them to eat. They offered to split you up and you refused. What else did you want?
Posted by trmn8r on 2012-05-13:
It makes sense to me - they only had certain sections open, and there were not adjoining tables available in them. There were able to seat 2's and 4's because they didn't have to move a table to do it.
Posted by SteveWiginowski on 2012-05-14:
As others said, seating two parties of 4 is easier than seating a party of 8 because the two parties of 4 can be split up. They did suggest that they could do this for you, but you didn't want that to happen (understandably too).

I believe you were the victims of not having a table of 8 available at the time. It can be difficult to estimate the wait time, as larger parties generally stay longer than shorter parties. If their meal is done, they may sit around the table and converse for a while.
Posted by CowboyFan on 2012-05-14:
Also, based on the lay-out of the restaurant, there may be only certain tables in that section that can be put together, so as to allow the servers and others to easily move about.
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Excellent Waitress /Paulette 584687
Posted by Jmiller0323 on 05/02/2012
I just wanted to say something positive about Paulette # 584687. We have been here numerous times and I am well pleased with this waitress. She has the most pleasant personality, very efficient, lovely smile, and I plan on requesting her as a waitress every time I come in. Jeanette Miller & Richard Robinson
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Posted by FoDaddy19 on 2012-05-02:
I can't say that I've ever had a bad experience at Cracker Barrell. I don't each there all the time, maybe once a month or so. But everyone one I've been to has had above average service, acceptable food quality, and good value for the money.
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Posted by Gr_garza on 03/03/2012
MCALLEN, TEXAS -- We are a church choir group of 15 who has been going to Cracker Barrel every other Saturday for the past 4 years. By the time we get to the restaurant we are hungry. For the past 4 years, whoever was the manager, would come to greet us, and would make sure we would get our grilled biscuits as we decided what each one was going to order.

On February 11, 2012, we asked the server, as she was taking drink order, if she could put in the order of grilled biscuits; she said she would when she would take in the order of drinks we were having. Afterwards, she came to pick up the meal orders and again I asked if she had put in the order for the biscuits because we were very hungry and she responded that she would do it after she would take in the meal orders. I again asked her that we wanted the biscuits first before the meal, and she responded that she would do it after she would place the meal orders. When we refused to give our meal orders, she got the manager for the evening. We explained to the manager that we had been coming for at least four years and we had always gotten the buiscuits right away. The manager said he was aware that we were loyal customer but that they had a new rule that buiscuit order would be placed after the meal orders had been done. I told the manager we would not order until the buiscuit order had been placed.

We did get the biscuits but not enought for the group. The manager made a statement with the short order of biscuits that it was going to be his way. I want to know why we have to wait till the orders are taken. Every time we go we give them business of about $150 to $200. It's not like we're going to eat the biscuits and run off.

We would like an apology from the manager, and to be treated respectfully like we had been by all the other managers.

I would like a respond from the president of the company as to what is going to be done about this. We like the food from Cracker Barrek and then doing some shopping at the store.

Thank you,
Gracie Garza
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Posted by clutzycook on 2012-03-03:
Ok, shorting you biscuits just because you asked for them out of order is a little passive-aggressive and uncalled for, but a new rule is a new rule, and refusing to give your meal order until you get your biscuits isn't going to help it any. Since you all eat there so often, perhaps you could all have a general idea of what you want to order before you get there. That way the waitress could take your drink and your meal orders at the same time, reducing the amount of time that you will be biscuit-less.
Posted by FoDaddy19 on 2012-03-03:
They informed you that their policy regarding the biscuits had changed. That's not rude, that's just giving you an explanation of why you're not getting the biscuits you were expecting.

"I told the manager we would not order until the biscuit order had been placed"

It sounds like you were making a stink about it. Obviously when you start dictating to the manager, chances are he's not going to want to put up with it.

"We did get the biscuits but not enought for the group. The manager made a statement with the short order of biscuits that it was going to be his way. "

Or possibly they didn't have enough time to make enough biscuits for 15 people on short notice, and still get them out before your actual order.

" I want to know why we have to wait till the orders are taken"

Because it's the new policy apparently. The manager may not have even had say in the matter.

"We would like an apology from the manager, and to be treated respectfully like we had been by all the other managers."

I don't think he owes you an apology. He informed you that policy changed. That doesn't constitute rudeness in my book unless he was a jerk about it. Seeing how he acknowledged you as long term customers, that doesn't appear to be the case.
Posted by shay69 on 2012-04-28:
as an employee, its not that the comp. thinks u will take off after the biscuits its the fact that they have a million rules one of which is take an order within 3 minz. they have implemented all sorts of new rules to try to get your food out within 13 minz of being sat but in some cases like yours it backfires and the guest is left feeling like they didn't get the service they deserved, keep your reciets take name of manager and contact our home office
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Right or Wrong to Switch to All Non-Smoking
Posted by Autumnnewman58 on 02/28/2012
JOPLIN, MISSOURI -- Well as a frequent visitor to JOPLIN, MO. Store, they recently went all non-smoking, and I must say I DON'T AGREE with it, and understand that it's a company wide decision..I'm not a smoker myself but I do believe in individualism and being able to make decisions to one's own body....Granted that their smoking section is open but its not fair decision to guests or employees.

Then a few days ago I learn the employees can't even smoke no where on the premises nor will they allow them to clock out or take ten minutes to go gather their nerves....I'm in the customer service field myself like majority of the hard-working people all over the U.S. We all have our own type of "stress ball" relief and only thinking about your guests....your employees are what runs your business...you have to give respect to get respect.
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Posted by Starlord on 2012-02-28:
Individualism is well and good, but there is a huge caveat here. It is fine to say a person has the right to decide what to do with their own body. But what right do they have to inflict their poor choices on other people? I quit smoking in 2006, and it has come home to me quite often that I once was downright inconsiderate of others, albeit unintentionally. Youir smoke doesn't magically disappear when you take a puff, it pollutes the air around you like a cloud of noxious gas. You have the ability to hold off on smoking until your are away from other people. We do not have the option of not breathing until we get away from you As my mother used to say, Your right to swing your arms ends at the end of the other guy's nose.
Posted by Inat on 2012-02-28:
I used to smoke and enjoyed a cigarette with my coffeee sitting in bob evans or cracker barrel. However, now that I've quit, I cant stomach the smell of cigarette smoke - especially the stale smell of smoke that attaches itself to the smoker. I can think of nothing less appetizing than being served food by my server who just finished a smoke and having their smelly arm & hand waft in front of my face
Posted by Venice09 on 2012-02-28:
My advice would be to find a "stress ball" that does not have a negative impact on the health of other people. The problem with individualism is that the decision doesn't just affect the individual's own body. It also affects everyone around them. You can't drive a vehicle that doesn't pass an emissions test, so why should you be allowed to pollute the air with cigarette smoke?

I commend Cracker Barrel for providing a safe environment for ALL its customers and employees because that's what this is really about. When you can't breathe, nothing else matters.

Now I am going to say something I have never said here before. The employees may run the business, but without the guests, there would be no employees.
Posted by Nohandle on 2012-02-28:
What's wrong with an employee clocking out and then having a smoke outside although still on the property? Good grief, I was made aware of one place locally that allows that but the employee must step outside to the dumpster area. The only folks I would think would be offended would be the *dumpster divers* and I didn't think they were too proud or concerned for their health.
Posted by jktshff1 on 2012-02-28:
From one who has quit smoking AND drinking ('cept for a couple of glasses of wine), do the employees not get a break? I do think it and the stale smell stinks.
There ain't no worse crusader than a former smoker.
Posted by Churro on 2012-02-28:
"I'm not a smoker myself but I do believe in individualism and being able to make decisions to one's own body"

Then you should equally believe in a business's right to make decisions for the best interests of their business. Cracker Barrel made a dollars & cents policy choice that sits well with the majority of their customers which in turn suits the best interests of the Cracker Barrel stockholders.

Nobody has a right to smoke on another person's property be it employee or customer. An employer doesn't owe its employees smoke breaks or smoking accommodations. An employee is not bound to Cracker Barrel and is free to find employment elsewhere. These are all choices by the individual parties involved and thank goodness there are still some areas in life where choice is still allowed.

Good review.
Posted by Anonymous on 2012-02-28:
I've helped companies transition to such "no tobacco" policies. This is a trend that will only grow - no smoking on the premises, including in your car if it is on company premises.

I'm certain the employees at CB get some kind of break during the day, during which they can walk off the company premises and smoke in someone else's parking lot.

I strongly recommend that employees who smoke and who have to adjust to such policies get some Commit lozenges or nicotine gum to help them get over those urges during the day.

It doesn't look like this trend will go away, as companies are looking for ways to curtail smoking. The reality is that companies that offer health care benefits spend a lot more for those benefits for smokers than non smokers.

There are companies that say you cannot even *smell* like smoke if you work there - which means no leaving the grounds for a quick cig during the day or taking that last drag while driving to work in the morning.

Other companies, mainly medical-related, like hospitals, will not hire smokers at all.

People can choose to smoke if they want, but companies do not have to hire you or make it easy for you to smoke. It's just not financially prudent for them to do so (in addition to all the second-hand smoke and general ick concerns).
Posted by CrystalSword on 2012-02-28:
Wow, I have to agree pretty much with all of the above, I quit smoking 25 years ago...but while Starlord was still smoking, I went and applied for a job and they told me no smoking on the premises and they wouldn't hire an alcoholic, which I obviously was one.....WHOA! I don't smoke, but they said I smelled like a stale ashtray (hubby smoked outside at home, but in the van) and I really don't drink....one or two drinks a year, if that, I have a condition called rosacea....and it just gives the appearance of a drinker. I walked out in the middle of an interview because of accusations like this. I have a fantastic job now and there is no smoking, and the strongest thing we drink at work is Pepsi!
Now, if I could just get more than 9 hours a week, like maybe 20 hours a week, I'd be real happy.
Posted by jktshff1 on 2012-02-28:
+100 Churro. I do think the work laws require an employer to give a break if an employee is working 8 hrs. I'm sure someone will correct me if I am wrong.
Posted by Starlord on 2012-02-29:
I remember when the sheriff's office where I worked, per the county supervisors went non-smoking in county buildings. Someone asked about the people who smoked. The sheriff stated they could go outside on break and smoke. When they decided to ban smoking in the jail, someone asked the sheriff if the inmates could go outside and smoke. LOL Some police and sheriff's departments now will not hire smokers, period.
Posted by .......... on 2012-04-28:
Actually no we are not allowed to clock out and take a break, we are not even allowed to go outside even if we are not smoking.(at least at the one I work at)
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Now Non-Smoking!
Posted by Latrishnunya on 01/19/2012
LOUISVILE, KENTUCKY -- Cracker Barrel has long been known for great country cooking and excellent customer service. You may not be aware though, that as of January 2012, they became a non-smoking restaurant as well (corporate-wide). This is great news for those who don't like to smell smoke while they are dining, since even though the smoking area was separate you could still smell it.

While I realize that smokers may be less than thrilled about this, secondhand smoke affects even those not smoking as well as the restaurant staff. Our server said she was very happy about it.
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Posted by Sparticus on 2012-01-19:
Great to hear! Hopefully within the next few years this will be the norm. I won't visit any establishment that permits smoking if I'm aware of it.
Posted by Anonymous on 2012-01-19:
Its illegal for any establishments in AZ to permit smoking. What patron wants to eat with a cloud of tobacco smoke around them.
Posted by Mario The Great on 2012-01-19:
Does anyone remember when smoking was the thing in EVERY restaurant? You would walk into Denny's and you would wonder if they were filming THE FOG? I've never smoked anything in my life, but those were the days. Lead Paint tasted like chicken, Asbestos had a slight tangy aroma and the ice cubes always had at least 10% dirt or a little bit of dysentery in them. Yummy...
Posted by MDSasquatch on 2012-01-19:
When are they gonna ban the gauntlet of smokers you have to pass through just to get in the front door?
Posted by Old Timer on 2012-01-19:
MDSasquatch, they have banned smoking in restaurants for years around here. Now, entire cities are banning it. One place I am happy to see crack downs is at the entrance to large office buildings etc. Around 10:00 am, noon and 3:00pm you need a gas mask just to enter some buildings.
Posted by trmn8r on 2012-01-19:
This is interesting. I never stopped to think about the fact that a restaurant may ban smoking company-wide.

I haven't checked on smoking in restaurants recently - Wikipedia is back up today - maybe I can find some stats. In the states I have been in recently, it isn't allowed by state law.
Posted by Anonymous on 2012-01-19:
In AZ you can't smoke within a certain distance from any entrance. I think its 30 feet but I might be wrong
Posted by Anonymous on 2012-01-19:
I smoke Cigarettes every now and then, but when I do I try to find a secluded area so i'm not bothering anyone with my smoke.
Posted by SteveWiginowski on 2012-01-19:
I loved it when bars banned smoking where I live. It was bad enough to endure the smoke to be around friends for the night, but to get home and reek of smoke was horrible.

As Mario mentioned, I remember when Denny's was full of smoke. Getting a table in non-smoking often meant just having less smoke at your table because there was very little to divide the two sections.
Posted by tnchuck100 on 2012-01-19:
I remember when smoking went unnoticed by the majority of the population. About the only place where smoking was prohibited was on elevators and during a plane takeoff/landing. Other than that there was no problem. Nobody complained. It drew no more attention than having a glass of wine.

I quit smoking 14 years ago. It has been my observation that the people that complain the loudest are ex-smokers. Personally, it doesn't bother me to be around a smoker. But I have no desire to take up the habit again.

How times have changed.
Posted by fast327 on 2012-01-19:
Since CB has improvd the atmosphere, perhaps now they could work on improving the food!
Posted by Starlord on 2012-01-19:
I remember hearing that Mesa planned on outlawing anyone smoking on any land adjacent to city property. This meant you could be cited for smoking in oyur own front yard, because it was adjacent to the city street. I don't know if they ever got that past the voters.
Posted by trmn8r on 2012-01-19:
You know, that is an excellent point fast327. I used to look for CB's, and then at some point (after getting sick twice) I began avoiding them.
Posted by CowboyFan on 2012-01-20:
I'm sad to hear this, although it is happening everywhere. To me, the restaurant should have the right to be smoking or non-smoking, and people can choose whether to go there or not. Why should the rights of non-smokers trump those of smokers, who choose to indulge. When it becomes profitable to be non-smoking, companies will do so.

TNchuck is right. I have never smoked and it makes no difference to me, but I certainly have seen a lot of former smokers who complained a lot about the smoke.
Posted by jktshff1 on 2012-01-20:
+100 cowboy
Posted by danny54 on 2012-01-20:
My county passed a smoking ban a few years ago. Several bars closed because people stopped going since they couldn't smoke there any longer. Sad, because they punished the business owner for something they had no control over.

Part of the smoking ban also states that people cannot smoke within 20 feet of doors or air-intake devices.

The state is considering a state-wide smoking ban, but it's still in discussion.
Posted by Mario The Great on 2012-01-20:
Longmont Colorado enacted a ban on smoking in ANY public places. There were several bars that closed because of this and the bowling alley had a heck of a time recuperating after this.
Posted by jktshff1 on 2012-01-20:
I have trouble how our gubment is labeling a privately owned business "public".
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