Cracker Barrel Consumer Reviews - Page 4

ARKDELPHIA, WISCONSIN -- This location hires people who are known to steal. Do not trust them with your CC numbers. Cash only!

ALBANY, GEORGIA -- The service was above and beyond. The server was just the best. Our food was hot and my drink glass full always. My mother could have not done better. I will go back every time I can. Highly recommend the place. Food and service the top. Brenda was our server.

FOREST PARK, OHIO -- I only worked at Cracker Barrel about a month before leaving this abusive relationship. I was not properly trained with the side work and made to stay at least an hour and a half after every shift. If I made an error then I would get "corrected" in front of guests. I was constantly scrutinized for my uniforms and mistakes, while my team work and praise from the customers for my service would go unmentioned (aside from Jeff).

Upon my hire I made it clear I needed such a date off for my long term boyfriends boot camp graduation. A week before I was due to leave I put in for a couple extra days since his orders to be shipped out had been delayed another day. I ended up having to call off when I found out we were going to be leaving sooner than expected. As a result the female manager called me and gave me a healthy dose of her wrath. Which included, but not limited to, personal insults, raised voice, and intrusive demand to know my plans/ personal schedule, then I was informed "that wasn't a good enough reason to miss work."

The following day when the schedule was posted they didn't even grant me the time off to see my Sailor's graduation into the military that protects this great Country. (So much for a patriotic restaurant.) I received another phone call from another manager when I was on leave asking why I wasn't there. Apparently they don't check the request time off books.

In a nutshell I refused to be treated in such a lowly manner and will proceed to cut my losses and leave with my self respect intact. Please note, this is not my only complaints with my experience, but the call from the female manager made it clear just how bad that work environment is. I hope this helps.

YUMA, ARIZONA -- It was Mother's Day, Sunday, so we (5 adults & 3 small children) arrived early, 8:00 AM, to avoid the rush from the after Church crowds and because it was Mother's Day. The place was 1/4 full at best. They told us it would be about 10 minutes, while they put together two tables. After 15 minutes and watching parties of 2 to 4 being seated ahead, I complained as to what was going on when it was also apparent that there was no attempt to put together any additional tables. Three hostesses, "seat greeters" two women and one male Hispanics, looking dumbfounded, explained that the two tables were still not available.

After another 5 min. and a party of 5 adults and two more parties of 4 adults were seated, I complained more. The receptionists, all still looking disinterestedly stupid, one then suggested that they could split us up, but the tables would be across the room from one another. I said, "What is wrong with you people, we came together and there are only five adults!" The manager came over, and after I explained how many people went ahead of us (at least 30), he said there was no room and the tables to accommodate us were still full of people.

I further explained that there was plenty of room before 30 people went ahead of us to fill up the place, but his answer was, "We were trying to put you next to the window", then he suddenly left. None of what we were being told made any sense. My parents (86 years old) were so mad at the situation that they were ready to have strokes. It became apparent we were now being given the business, and after another two more parties of 4 and 5 were seated, we left.

On the way out, we heard them announce a party for six. I believe we were the victims of racial stupidity and dis-function of a managed establishment. I will never patronize another Cracker Barrel as long as I live!

MCALLEN, TEXAS -- We are a church choir group of 15 who has been going to Cracker Barrel every other Saturday for the past 4 years. By the time we get to the restaurant we are hungry. For the past 4 years, whoever was the manager, would come to greet us, and would make sure we would get our grilled biscuits as we decided what each one was going to order.

On February 11, 2012, we asked the server, as she was taking drink order, if she could put in the order of grilled biscuits. She said she would when she would take in the order of drinks we were having. Afterwards, she came to pick up the meal orders and again I asked if she had put in the order for the biscuits because we were very hungry and she responded that she would do it after she would take in the meal orders. I again asked her that we wanted the biscuits first before the meal, and she responded that she would do it after she would place the meal orders. When we refused to give our meal orders, she got the manager for the evening.

We explained to the manager that we had been coming for at least four years and we had always gotten the biscuits right away. The manager said he was aware that we were loyal customer but that they had a new rule that biscuit order would be placed after the meal orders had been done. I told the manager we would not order until the biscuit order had been placed.

We did get the biscuits but not enough for the group. The manager made a statement with the short order of biscuits that it was going to be his way. I want to know why we have to wait till the orders are taken. Every time we go we give them business of about $150 to $200. It's not like we're going to eat the biscuits and run off. We would like an apology from the manager, and to be treated respectfully like we had been by all the other managers. I would like a respond from the president of the company as to what is going to be done about this. We like the food from Cracker Barrel and then doing some shopping at the store.

JOPLIN -- I have worked for Cracker Barrel for 15 yrs and I used to like to work there. Then some idiot came up with this seat to eat. Now we have no time to do anything besides do the mile long server walk. This means we have to go from the server aisle to the front of the restaurant each and every time we leave the server aisle. We are supposed to be able to spend more time with our guests but you can't because you have to take care of everyone else's tables before you go back.

Then when you get into the back you have to run food whether it is yours or not and if you are getting drinks you have drop them and run food. So now your guests will get their food before you get them their drinks. And you are constantly getting yelled at by managers. Now if your guests ask for a salad you have to wait for a grill cook to decide if they have time to make it.

Now let's talk managers, they do not care about employees anymore. It's all about their bonuses which can be up to $10,000 for a general manager. Making food costs and payroll is all they care about anymore. They make us short handed just to lower labor and then the rest of us don't even have time to get a drink and all they say is "handle it or we will get somebody who will." We have lost a lot of good employees since this seat to eat started and we are also losing guests. Some of these people have been coming since this store opened 17 yrs ago, they do not like these changes.

The worst part is the manager's attitudes especially our GM who think he is god and even if you are sick he expects you to be on the job and gets really nasty about it. Always threatening you with your job if you call off for any reason. I am searching for a job which I really do not want to do but because of our manager's bad attitudes we are losing guests and therefore money in our pockets. I can't afford to work there anymore.

WILSON, NORTH CAROLINA -- On May 01, 2005 I went to Cracker Barrel for supper with my family. We love the cracker barrels food and go there often. I got a craving for a steak that night so that's what I ordered. The menu states "Our 8 0z. USDA Choice Top Sirloin seasoned and grilled to your order. If you like, substitute a House Salad and Baked Potato for the three vegetables." The price is $9.99. Just for your info. 3 vegs come with every Fancy Fixin's dinner. Anyway, to me that sounds like I can get the salad and baked potato in place of the 3 vegs. with no extra charge... But when I received the bill, the charge was $12.47. When I asked the waitress about it she said "they" would take it off at the front.

When I got to the front the cashier said that they had to charge me $1.49 extra for the salad and .99 extra for the potato and it does say this in the menu under the vegs and sides section. But it's confusing. I understand if I was ordering a regular meal and I wanted to substitute a potato or salad that I would be charged extra for this, but I am buying a $9.99 steak and I am giving up 1 vegetable, plus it seems to me the menu should say "at an extra charge you can substitute a salad and baked potato."

When I got home I decided to call and talk to the manager. He told me I was charged correctly. I still don't understand why the menu isn't clearer. I went online to the CB's complaint department the same night but have heard nothing as of yet. Can anyone else give me their opinions on this? I am not a complainer, but I do want to stand up for what I think is right. Thanks for listening to my venting.

I have worked at CB for over a year. I find all the prior complaints that I have read on this site to be accurate of what I have found working at CB. I feel they promote employees to scrutinize other employees. (The only thing that comes to mind is the saying "Divide and conquer".) I find these kind of people are promoted at Cracker Barrel. Managers are very rude with employees to the point of I can't tell you how many waitresses I have found crying in the breakroom. I feel that CB is a class action lawsuit waiting to happen.. I SAY UNIONIZE.

LOVELAND, COLORADO -- I was there for my mother's 75th birthday, which should have been a fun occasion. Instead, it turned into a fiasco! A family of 7 came in (I don't have any problems with most families when children are behaving), 3 children, 4 adults. From the time they sat down the children were up and running, screaming, crying and the adults seemed to think that was just fine. I could no longer carry on a conversation without shouting! My mother and I tried to talk with them about keeping things down and the family turned and said if we didn't like it we could go to another restaurant.

I tried to get the manager involved, but they were nowhere to be found. We didn't enjoy our lunch, we didn't enjoy the day, and frankly the restaurant is not interested in its patron's comforts beyond paying for the meal. I'm not normally a complainer, but I'm getting to the point that I can't stand other people's children. When they are sitting like normal human beings they are great, but a restaurant is not the place to let your children go wild. I didn't sign up for babysitting nor do I believe, did the staff. Stay away from Cracker Barrel!! Unless you like obnoxious noise and disturbances.

WINCHESTER, VIRGINIA -- We were seated first. All the other tables but 3 were empty, then a woman with 2 kids came, the waitress went to her first. "Excuse me", so we got up I asked to see the manager. I told her what happened, she said "Could I invite you back in", I said "no you can not." I said "You go back and tell your waitress you lost 2 customers." She said she would, but I doubt that very much. The manager was young girl. Didn't seem to care. Very disgusted with Cracker Barrel!!!!!!!!!!! This is the second time we stopped at this one Cracker Barrel, and they were rude to us...