When you eat at any CB restaurant you have to put up with a cramped table. TAKE THE JUNK OFF THE TABLE. Customers don't need an oil lamp at day light hours. It takes up room. Take off the triangle game piece. Offer it to kids only. This would make for more comfort at any table. ESPECIALLY THE TABLE FOR TWO!!! 1 Replies - Latest reply on 11/25/2013Add reply
ABILENE, TEXAS -- My wife and I ate today. We waited almost an hour on our meal which was the special of the day, thinking it was already prepared. The waiter was real nice and people who came in after us got waited on. I asked the waiter several times what the problem was and I never have waited so long on a meal. She said it was still in the computer, anyway almost walked out. Won't come there again if I want my food in a decent time2 Replies - Latest reply on 08/16/2013Add reply
WINCHESTER, VIRGINIA -- We were seated first, all the other tables but 3 were empty, then a woman with 2 kids came, the waitress went to her first. Excuse me, so we got up I asked to see the manager. I told her what happened, she said "Could I invite you back in", I said no you can not. I said You go back and tell your waitress you lost 2 customers. She said she would, but I doubt that very much. The manager was young girl. Didn't seem to care. Very disgusted with Cracker Barrel!!!!!!!!!!! This is the second time we stopped at this one Cracker Barrel, and they were rude to us...5 Replies - Latest reply on 05/09/2013Add reply
The service was excellent and the food just great. The staff was on the ball the whole time. They have come a long way from the way it use to be. I give them four stars. 2 Replies - Latest reply on 08/14/2012Add reply
FOREST PARK, OHIO -- I only worked at Cracker Barrel about a month before leaving this abusive relationship. I was not properly trained with the side work and made to stay at least an hour and a half after every shift. If I made an error then I would get "corrected" in front of guests. I was constantly scrutinized for my uniforms and mistakes, while my team work and praise from the customers for my service would go unmentioned (aside from Jeff).
Upon my hire I made it clear I needed such a date off for my long term boyfriends boot camp graduation. A week before I was due to leave I put in for a couple extra days since his orders to be shipped out had been delayed another day. I ended up having to call off when I found out we were going to be leaving sooner than expected. As a result the female manager called me and gave me a healthy dose of her wrath. Which included, but not limited to, personal insults, raised voice, and intrusive demand to know my plans/ personal schedule, then I was informed "that wasn't a good enough reason to miss work."
The following day when the schedule was posted they didn't even grant me the time off to see my Sailor's graduation into the military that protects this great Country. (So much for a patriotic restaurant.) I received another phone call from another manager when I was on leave asking why I wasn't there. Apparently they don't check the request time off books.
In a nutshell I refused to be treated in such a lowly manner and will proceed to cut my losses and leave with my self respect intact. Please note, this is not my only complaints with my experience, but the call from the female manager made it clear just how bad that work environment is. I hope this helps.
Worst Customer Reception - Ever
YUMA, ARIZONA -- It was Mother' Day, Sunday, so we (5 adults & 3 small children) arrived early, 8:00 AM, to avoid the rush from the after Church crowds and because it was Mother's Day.
The place was 1/4 full at best. ... read full review6 Replies - Latest reply on 05/14/2012
I just wanted to say something positive about Paulette # 584687. We have been here numerous times and I am well pleased with this waitress. She has the most pleasant personality, very efficient, lovely smile, and I plan on requesting her as a waitress every time I come in. Jeanette Miller & Richard Robinson 1 Replies - Latest reply on 05/02/2012Add reply
MCALLEN, TEXAS -- We are a church choir group of 15 who has been going to Cracker Barrel every other Saturday for the past 4 years. By the time we get to the restaurant we are hungry. For the past 4 years, whoever was ... read full review3 Replies - Latest reply on 04/28/2012
LOUISVILE, KENTUCKY -- Cracker Barrel has long been known for great country cooking and excellent customer service. You may not be aware though, that as of January 2012, they became a non-smoking restaurant as well (corporate-wide). This is great news for those who don't like to smell smoke while they are dining, since even though the smoking area was separate you could still smell it.
18 Replies - Latest reply on 01/20/2012Add reply
While I realize that smokers may be less than thrilled about this, secondhand smoke affects even those not smoking as well as the restaurant staff. Our server said she was very happy about it.
FOLEY, ALABAMA -- The restaurant in Foley, Al has left a "bad taste in my mouth again". We have been to this place many times and this is the third time this year we have spent time trying to decide what to order only to hear "Oh we are out of that tonight". We have complained to the manager twice before about this problem and how to simply solve it. Just be sure the waitresses inform the guests of what they are out of when they first greet them at their table. Our waitresses have made us feel it should be no big deal for us to choose something else other than what our taste buds had wanted. I'm losing faith in Cracker Barrel. 2 Replies - Latest reply on 07/14/2011Add reply
Pure maple syrup made this a special breakfast place. Now it's no different than any other breakfast place. No more Maple Syrup, no more me. 4 Replies - Latest reply on 07/08/2010Add reply
Cracker Barrel sucks!! That is all there is to it. Being a full time student as well as a full time bartender I'm fully aware of how service is supposed to be. The servers never refill your drink, ask if you need anything, and most of them(especially the hostess') are completely incompetent and rude. However, I shouldn't be alarmed at my discovery since you get what you pay for. I will never eat at one again. 12 Replies - Latest reply on 11/22/2011Add reply
Yes, the syrup is Fake so is the "People Pleasing" it all comes down to the dollar. If you see a manager that has been with the company over 6-10 years that is a rare find. You see like the syrup, the price is too high so they are eliminated. I know of many many this has happened to. So continue the "fast track" program, Cracker Barrel and you will get what you pay for.
12 Replies - Latest reply on 06/22/2009Add reply
A not so pleased "People".
Cracker Barrel is one of the best restaurants I've had the pleasure to dine in. The food is out of this world and the prices are unbeatable for what you get. Treat yourself and go to the nearest Cracker Barrel today and try the Chicken and Dumplings.
28 Replies - Latest reply on 03/04/2009Add reply
You will think you have died and gone to heaven. Everything is the best!
I just want to state that the patron who ordered the steak at Cracker Barrel was charged incorrectly. The manager you spoke to was ill-informed about our menu policies. As a long-time employee, I assure you that a house salad and baked potato are the same price as three vegetables.
1 Replies - Latest reply on 12/18/2008Add reply
I apologize for any confusion, but our policy is stated on our menus.