When you eat at any CB restaurant you have to put up with a cramped table. TAKE THE JUNK OFF THE TABLE. Customers don't need an oil lamp at day light hours. It takes up room. Take off the triangle game piece. Offer it to kids only. This would make for more comfort at any table. ESPECIALLY THE TABLE FOR TWO!!! 1 Replies - Latest reply on 11/25/2013Add reply
ABILENE, TEXAS -- My wife and I ate today. We waited almost an hour on our meal which was the special of the day, thinking it was already prepared. The waiter was real nice and people who came in after us got waited on. I asked the waiter several times what the problem was and I never have waited so long on a meal. She said it was still in the computer, anyway almost walked out. Won't come there again if I want my food in a decent time2 Replies - Latest reply on 08/16/2013Add reply
LOVELAND, COLORADO -- I was there for my mother's 75th birthday, which should have been a fun occasion. Instead, it turned into a fiasco! A family of 7 came in ( I don't have any problems with most families when children are ... read full review6 Replies - Latest reply on 07/25/2013
WINCHESTER, VIRGINIA -- We were seated first, all the other tables but 3 were empty, then a woman with 2 kids came, the waitress went to her first. Excuse me, so we got up I asked to see the manager. I told her what happened, she said "Could I invite you back in", I said no you can not. I said You go back and tell your waitress you lost 2 customers. She said she would, but I doubt that very much. The manager was young girl. Didn't seem to care. Very disgusted with Cracker Barrel!!!!!!!!!!! This is the second time we stopped at this one Cracker Barrel, and they were rude to us...5 Replies - Latest reply on 05/09/2013Add reply
SHERMAN, TEXAS -- Less than a month ago on a Friday night I tried their Fried Fish special. It didn't taste fresh fried or feel it either. It was dry and warm like it was cooked that morning and kept in a warming oven ... read full review2 Replies - Latest reply on 09/15/2012
I was served barely cooked chicken livers and the manager at this store couldn't have cared any less. I was so disgusted that I lost my appetite, but I still had to pay for the livers. I used to love Cracker Barrel, but not anymore. I won't be back to this one for sure.
3 Replies - Latest reply on 09/03/2013Add reply
Louisville, Ky 40272
The service was excellent and the food just great. The staff was on the ball the whole time. They have come a long way from the way it use to be. I give them four stars. 2 Replies - Latest reply on 08/14/2012Add reply
FOREST PARK, OHIO -- I only worked at Cracker Barrel about a month before leaving this abusive relationship. I was not properly trained with the side work and made to stay at least an hour and a half after every shift. If I made an error then I would get "corrected" in front of guests. I was constantly scrutinized for my uniforms and mistakes, while my team work and praise from the customers for my service would go unmentioned (aside from Jeff).
Upon my hire I made it clear I needed such a date off for my long term boyfriends boot camp graduation. A week before I was due to leave I put in for a couple extra days since his orders to be shipped out had been delayed another day. I ended up having to call off when I found out we were going to be leaving sooner than expected. As a result the female manager called me and gave me a healthy dose of her wrath. Which included, but not limited to, personal insults, raised voice, and intrusive demand to know my plans/ personal schedule, then I was informed "that wasn't a good enough reason to miss work."
The following day when the schedule was posted they didn't even grant me the time off to see my Sailor's graduation into the military that protects this great Country. (So much for a patriotic restaurant.) I received another phone call from another manager when I was on leave asking why I wasn't there. Apparently they don't check the request time off books.
In a nutshell I refused to be treated in such a lowly manner and will proceed to cut my losses and leave with my self respect intact. Please note, this is not my only complaints with my experience, but the call from the female manager made it clear just how bad that work environment is. I hope this helps.
Worst Customer Reception - Ever
YUMA, ARIZONA -- It was Mother' Day, Sunday, so we (5 adults & 3 small children) arrived early, 8:00 AM, to avoid the rush from the after Church crowds and because it was Mother's Day.
The place was 1/4 full at best. ... read full review6 Replies - Latest reply on 05/14/2012
I just wanted to say something positive about Paulette # 584687. We have been here numerous times and I am well pleased with this waitress. She has the most pleasant personality, very efficient, lovely smile, and I plan on requesting her as a waitress every time I come in. Jeanette Miller & Richard Robinson 1 Replies - Latest reply on 05/02/2012Add reply
MCALLEN, TEXAS -- We are a church choir group of 15 who has been going to Cracker Barrel every other Saturday for the past 4 years. By the time we get to the restaurant we are hungry. For the past 4 years, whoever was ... read full review3 Replies - Latest reply on 04/28/2012
LOUISVILE, KENTUCKY -- Cracker Barrel has long been known for great country cooking and excellent customer service. You may not be aware though, that as of January 2012, they became a non-smoking restaurant as well (corporate-wide). This is great news for those who don't like to smell smoke while they are dining, since even though the smoking area was separate you could still smell it.
18 Replies - Latest reply on 01/20/2012Add reply
While I realize that smokers may be less than thrilled about this, secondhand smoke affects even those not smoking as well as the restaurant staff. Our server said she was very happy about it.
Horrible Service Covington, LA.
COVINGTON, LOUISIANA -- Let me start by saying we have 4 kids and they all love Cracker Barrel. We travel all the time, and can't tell you how many we have been to. This is the second time we have ordered from here the first ... read full review10 Replies - Latest reply on 11/02/2011
The server walk
JOPLIN -- I have worked for Cracker Barrel for 15 yrs and I used to like to work there. then some idiot came up with this seat to eat. Now we have no time to do anything besides do the mile long server walk. This ... read full review24 Replies - Latest reply on 06/08/2013
FOLEY, ALABAMA -- The restaurant in Foley, Al has left a "bad taste in my mouth again". We have been to this place many times and this is the third time this year we have spent time trying to decide what to order only to hear "Oh we are out of that tonight". We have complained to the manager twice before about this problem and how to simply solve it. Just be sure the waitresses inform the guests of what they are out of when they first greet them at their table. Our waitresses have made us feel it should be no big deal for us to choose something else other than what our taste buds had wanted. I'm losing faith in Cracker Barrel. 2 Replies - Latest reply on 07/14/2011Add reply
No Way is Poster Accurate
Saw where someone from SC posted that Cracker Barrel was using pre-cooked, frozen products................ said that the dumplings and roast beef gravy were coming in frozen............... that's just ... read full review13 Replies - Latest reply on 01/23/2012
Sweat shop in disguise
I am basically a new employee (server) at Cracker Barrel in North Carolina. When I first hired in the trainer was very helpful and nice making it a good transition coming out of early retirement. I do ... read full review58 Replies - Latest reply on 04/19/2012