MCLEAN, VA6820 ELM STREET -- Craftmark service has gone downhill dramatically since the economic downturn. Buyer BEWARE!! To start, they are no longer accredited by the Better Business Bureau (C rating). After I repeatedly contacted them about addressing a huge sunken area of our driveway to our new home, which they had to re-do the previous summer because of improper installation, Craftmark assured me they would make it right. Three months later, they still had done nothing to fix the problem.
I also asked for a written explanation of the work they performed on the driveway the previous summer and why it needed to be done. Craftmark has refused to comply with that simple request, presumably because it does not want to admit fault for its shoddy work.
After filing a complaint with the Fairfax County Department of Consumer Affairs, Craftmark retaliated by refusing to communicate with me any longer. They will not return my phone calls; they hang upon on me; and they've blocked my emails. Do not be surprised if you receive the same treatment!
BOWIE, MARYLAND -- I have lived in my Craftmark Home for 2 years in Bowie, MD and for the most part I have been happy with the purchase but a recent issue has made me question that decision. My air-condition compressor stopped working 2 years to the day I moved into my home (my home was completed July 2012). I thought I had a five-year warranty but realized it is just on equipment and not on labor costs. What their vendor did, Southern Maryland Heating and Air, was raise the cost of the labor cost to $1,300 to fix a compressor that is only 2 years old. You can't get another vendor who will be cheaper because then you void the warranty on your equipment.
I am left to question what type of materials do Craftmark use in their homes. Like many of you, I choose Craftmark because of the quality of their materials but I am disappointed. When my husband tried to contact them, specifically Anne via email, we were ignored. I am very frustrated and hot because our compressor went out during the hottest time of the year. My recommendation is to be aware of buying a Craftmark Home because their products are not what they promise and promote.