Customer Service is terrible
MCLEAN, VA6820 ELM STREET -- Craftmark service has gone downhill dramatically since the economic downturn. Buyer BEWARE!!
- To start, they are no longer accredited by the Better Business Bureau (C rating)
- After I repeatedly contacted them about addressing a huge sunken area of our driveway to our new home, which they had to re-do the previous summer because of improper installation, Craftmark assured me they would make it right. Three months later, they still had done nothing to fix the problem.
- I also asked for a written explanation of the work they performed on the driveway the previous summer and why it needed to be done. Craftmark has refused to comply with that simple request, presumably because it does not want to admit fault for its shoddy work.
- After filing a complaint with the Fairfax County Department of Consumer Affairs, Craftmark retaliated by refusing to communicate with me any longer. They will not return my phone calls; they hang upon on me; and they've blocked my emails.
Do not be surprised if you receive the same treatment!!