Craftsman

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Craftsman Does Not Back Up Warranty on Lawn Tractors
Posted by on
Rating: 1/51
WARREN, OHIO -- I bought a Craftsman Lawn Tractor for $1600 from Sears in October 2012. In September 2013, less than a year later (and the tractor sat in a garage for the winter) it quit shifting. The repairman from Sear's came out because I had a 2 year warranty. He said there is a hole in the transaxle and Sears does not cover that under the warranty. He wants $717 to fix it.

Thanks Sears and Craftsman for not honoring your warranty which is the reason I decided to purchase from you.

Never again, BUYER BEWARE! The warranty from Craftsman is not what they promise and they plain and simple do not care about the customer after the purchase is made!
     
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ok4now on 09/21/2013:
This is exactly why I bought a John Deere four years ago. Absolutely no problems and still running strong. Three of my neighbors have Craftsman junk and they are always breaking down. You get what you pay for.
nikalseyn on 09/21/2013:
I bought a Sears 18hp lawn tractor in 1995 as an additional one because I cut 10 acres of grass. That was a big mistake. Cheaply made, expensive parts, and not a very good cutting machine and on and on. I finally put a sign on it and sold it to some guy who lives in a trailor park---why he wanted such a large monstrosity for a small plot of grass is beyond me, but I got cash in hand and bought another John Deere. I now have 3 JD tractors and learned my lesson well---"nothing runs like a Deere!" Buy a John Deere from a local dealer, not a big box store like Lowe's or Home Depot, etc. You will pay about the same, but when or if you ever need service, the local guy will accommodate you.

As for your Sears with a hole in the transaxle---how in the world did that happen?
Shaun on 09/22/2013:
Sounds frustrating. Have you read over the details in the warranty coverage to see if it should be covered?
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YTS 3000 Major Malfunction
Posted by on
Rating: 1/51
BETHPAGE, TENNESSEE -- Just purchased a Craftsman YTS 3000 this spring to replace my 11 year old Murray lawn tractor. It performed well during the first mowing. While mowing the yard a second time I noted a vibration. On the third mowing it threw the belt off twice. On the forth attempt to mow my lawn I parked the mower because I noted that the right hand side blade bearing housing was cracked and causing the vibrations. What a disappointment! The Murray had mowed this yard over 300 times with minor problems. The Craftsman didn't survive three.

That's right... three mowings and it is in worse shape than the Murray. Will repair the Craftsman and put it on Craigslist for half what I paid and will take a lot less. Really... this is the best Craftsman can do? Contacted customer support and had a really interesting conversation with a robot named Robert who really wanted to help me find my order. Gads.
     
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biomajor on 06/23/2013:
Call Bill's Lawnmower Repair in Gallatin. Gary is amazing at fixing things! He kept my really old Bolens running until I got tired of it. When my new one needs service I will definitely go to him again!
ok4now on 06/23/2013:
Many of my neighbors have Craftsman lawn tractors and they are very problematic. Not wanting the same headaches I purchased a John Deere tractor in 2010. I have not had a single problem with it. Most important is to keep up with the required maintenance. I do this myself which is a cost savings and it runs like new.
trmn8r on 06/23/2013:
biomajor - this tractor is only a few months old. The repair should be done under warranty, unless I am missing something.

Newer "lawn tractors" are by and large junk. Doesn't matter what brand, if you buy at a big box retailer or Crapsman. Crapsman issues a contract every 3 years, I believe, for a compant such as MTD, etc to build Crapsman-branded machines.

Sorry you got involved with this waste of money. I would be upset too. This is a good warning for others.
BigAl on 06/23/2013:
The first time you used it, no problems. The second time there was a "vibration." That my friend should have told you that something needed to be done to find the cause of the vibration. Your problem may have been something minor such as a loose bolt. To continue to use the mower until total failure is not Craftsmans fault. It is not uncommon for a new mower to need things tightened down after the first use.
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Why Craftsman Has gone To The bottom
Posted by on
I have a Craftsman 16.8 volt Craftsman drill that is about two years old, and the charger simply stopped working. Sears which is now K-Mart told me that they did not repair chargers. They would sell me another for $60 plus shipping.

I paid $99 for the drill, including two batteries and the charger, brand new yet they refused to repair the charger. Without the charger the drill won't work.

Upon opening the charger case I discovered that there is a 4A fuse that was
open (no continuity). That means there is no power to the charger.

It took me about 10 minutes and a $2.00 fuse to fix the item that Sears/K-Mart refuse to consider repairing and only wanted to sell me a replacement after two years of use.

Sears at one time had a good reputation but now that K-Mart is in charge they have the same reputation as K-Mart, which is at about the bottom of the scale of reputable companies.

In my opinion as a person who knows about electronics and hand tools I would never ever buy a product with Craftsman or any other Sears related
name. The quality of their products have deteriorated to a point of being
marginal and the service from the people at Sears has sunk even further.

Buy a better product and stay away from Sears/K-Mart products or services.



     
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Starlord on 09/17/2010:
Craftsman tools are still the same quality as they have always been. Electrical tools have no warranty beyond the 90-day, I believe that it is. This is standard in the industry. They had no idea it was a simple fuse, but as they honestly told you, they do not repair electrical items past the warranty period. I am glad you were able to fix it, but I feel that threatening to never have anything to do with Craftsman tools because of this incident is totally off the wall.
PepperElf on 09/17/2010:
and ... as for the item "breaking"... technically it worked perfectly.

fuses are designed to save you and the equipment from surges in current.

I know normally we think of a popped fuses as an inconvenience but... if it's a popped 4 Amp fuse that means you had more than 4 Amps going through it. Considering that it can take just 30mA to kill you ... a popped 4A fuse most likely saved you and your equipment from serious damage.
sheldor on 09/18/2010:
Thanks. I appreciate a response from the two Sears/K-mart reps who must try do everything possible to prop up their company. BTW Thanks for the tip about fuses. I did know they were there to prevent against overload. The fact that Sears wanted to charge me $60 plus shipping for a new charger is clearly a rip-off. The fuse is clipped in for replacement.

The point I was trying to make to the public is that you don't want to buy a hand tool for normal home use from "Craftsman" or any other company and then have it last a mere two years.

Quit making excuses for a company that no longer provides quality products or services. Before this happened to me I went online and found dozens of similar complaints about Craftsman tools. Do you ever read these?

My four year old De Walt drill still works as does my corded Oregon saw.

Good luck.

trmn8r on 09/18/2010:
The always entertaining "you must all be company reps" accusation.

All you have to do is click on PepperElf's name, for example, to see all the companies she has commented on. Do you think she works for all of them?

I agree with the "Sears reps". This thing is two years old. Yes, you are handy with electronics, so am I. We fix things like this when they break. Other people buy new ones of have someone else fix them. That is how it works. Is Sears stuff like it was 40 years ago? Probably not. But 20? Probably. I have some Sears electric tools that I bought around 1990, and I have worked on them a couple of times.

Did your manual describe the fuse replacement procedure? If not, Sears didn't intend this to be a user serviceable part. And if they don't service the charger, your only choice is to do it yourself or find someone else.
Ytropious on 09/18/2010:
Ditto trmn8r, it always seems like people do it to pep specifically too! Like her of all people seems to work for every company. Protip OP: just because someone doesn't agree with you doesn't mean they work for the company. Some people can just DISAGREE without having a motive. Lastly, go look up ANY company or ANY brand, you'll always find complaints.
Starlord on 09/19/2010:
I am sure if you do a search, you will find similar complaints about DeWalt, Riyobi and any other manufacturer fo electrical tools. Even before K-Mart purchased Sears, Sears did not guarantee their electrical tools beyond the normal 90 days or maybe one year. Crfaftsman hand tools are still unconditionally guaranteed. I have seen Sears electrical tools such as saws, scroll saws and drills that have run for 10 or 20 years with no trouble, and I have seen DeWalt tools thrown out a window because they gave out right after the warranty expired. No one is making excuses, you are being unreasonable.
jktshff1 on 09/19/2010:
They get on Pepper 'cause most people will get upset at the most reasonable and intelligent response most of the time.
jktshff1 on 09/19/2010:
where are the stars?
PepperElf on 09/19/2010:
the stars are in the obelisk ("My god, it's full of stars!")

nice try but "disagreed with me" does NOT automatically mean "work for the company I complained about"

I haven't worked retail in over 15 years. my current job is working with electronic test equipment. Just last Friday I calibrated a bunch of multimeters and some hand-held clamp-on ammeters. The meters were ... actually all of them were Fluke meters save for two. And those were Tenma (out of business) and Agilent (they bought out HP's test equipment line).

Alain on 09/19/2010:
+100 Pepper!
madconsumer on 09/19/2010:
I've never liked craftman tools.

great review.
Venice09 on 09/19/2010:
What don't you like about Craftsman tools, madC? My husband has been buying them his entire life, and we have a garage filled with them. He's always been satisfied with Craftsman tools.
MRM on 09/19/2010:
I was going to ask Mad the same question. WHAT THE SAMS HILL ?!?!
sheldor on 09/19/2010:
OK I give up. Go buy a bunch of Craftsman tools and never try any other brand
What will you compare them to? Possibly a hammer made from stone or a hand forged wrench. Your call. But if you want a much longer lasting tool try De Walt or Oregon or Porter-Cable. That's all was saying. They do cost a little more.
Anonymous on 09/19/2010:
Venice, another parallel. We have a garage full of Craftsman too. Have had them well over 30 years now and they are still fine.

I did hear from someone that they no longer replace them when they break like they used to though.

sheldor, I agree that there are a lot of other tools out there now to choose from. I think back in the day, Craftsman were considered the best. Probably not true anymore. When I am unhappy with a store, I do just what you're doing. Shop elsewhere. Thanks for the post.
Venice09 on 09/19/2010:
Sing, my husband is like a kid in a candy shop in the tool department of Sears. He, too, has been buying them for well over thirty years. He was always able to get a replacement if something broke, however no one seems to know for sure if that policy still exists. I'm sure the quality is not the same as it was thirty years ago, but I'm still curious why someone would say that they never liked Craftsman tools.
Anonymous on 09/19/2010:
I don't like a lot of things, and do not attempt to justify my likes or dislikes. They are what they are. No explanation needed.
Venice09 on 09/19/2010:
I don't like some things either but feel I should explain the reasons if I share my opinion.
Anonymous on 09/19/2010:
Venice, I think it was a guy at Sears that told us they don't do the free replacement any more.
PepperElf on 09/19/2010:
http://en.wikipedia.org/wiki/Craftsman_(tools)

according to the wiki on it... the warranty does not cover power tools

thus free replacement - especially over a fuse - does not exist.
Venice09 on 09/19/2010:
I don't think the lifetime replacement guarantee ever covered power tools. I don't remember where I heard that the hand tool guarantee no longer exists, but someone here (Starlord, I think) said that they still honor it. It might depend on the individual store, but that's not right. If there IS a policy, it should apply to everyone regardless of where the tool was purchased.
PepperElf on 09/20/2010:
venice - according to wikipedia the power tools aren't covered.

I didn't read anything there about the warranty no longer existing. tho I haven't checked the Sears page yet
Venice09 on 09/20/2010:
I tried checking the Sears website a long time ago and couldn't find any information about the Craftsman warranty. I think I did find info somewhere else that stated the warranty was still in effect, but I don't remember the source. This might be a rumor that began when certain stores refused to honor the warranty. Next time I'm at the mall, maybe I'll stop in Sears and ask. Either way, power tools were never covered, to my knowledge.
Venice09 on 09/20/2010:
What do you know?.. Craftsman has its own website. Here's what it says:

Lifetime warranty on all hand tools reassures you that no matter what your tools will show up for each and every project you begin.

No mention of power tools.

http://www.craftsman.com/shc/s/nb_10155_12602_NB_Craftsman+Advantage?adCell=WH
Starlord on 09/20/2010:
My auto mechanics instructor years ago took two half-inch breakover bars back, and you could clearly see the marks from a cheater pipe on them. replaced without a word. Many people don't kinow it, but Craftsman tools are made by Snap-On. Same material, same warranty. Even if you use a socket on an impact wrench, they will replace it, no questions asked. There is a reason Craftsman is the official tool of the NHRA Truck Series. They are every bit as good as Snap-On, MAC or any other high dollar tool brand. Shucks, even Harbor Freight now warants their hand tools for life.
Anonymous on 09/20/2010:
That's great, Venice. After I looked at the site, I noticed the disclaimer. I'll bet the Sears outlet we took our tool to didn't participate.

(From the Craftsman Site.)
All other Hand Tools
"If this Craftsman hand tool ever fails to provide complete satisfaction, it will be repaired or replaced free of charge." (See below.)

WARRANTY SERVICE
To obtain warranty coverage, return the product to the outlet from which it was purchased (provided that the outlet is a participating retailer) for free repair or replacement, if repair is unavailable.

It figures there would be a glitch in the system.
sheldor on 09/20/2010:
The issue with Craftsman is with their tools. If they make an inferior tool then they will probably not offer a good warranty. They also do not warrant tools with moving parts used for measurement such as torque wrenches or tape measures. The will replace squares.

They don't quibble over a hammer or screw driver but those are not the tools that cost. The "hand tool" warranty does not include power tools or tools as described above.

I am surprised that so many people responded to my post. This is my last one. Heading to Munich to pick up a well built car. Best regards to all.





Anonymous on 09/20/2010:
Here's a nice blog on the Craftsmen warranty from the VP of Sears himself. This is good news for all of us with Craftsmen tools.
http://consumerist.com/2009/03/sears-clarifies-craftsman-tools-warranty.html

The warranty definitely does not apply to power tools as the op said.

There is a very positive note about the hand tools. They are all made in the US, which is reason enough to buy them, especially since you can now, hopefully, get them replaced forever.
PepperElf on 09/20/2010:
I still don't see how a 4 Amp fuse popping means "inferior"

I mean would you have rather it didn't pop? and had 4 Amps surging through the rest of the equipment?


Considering the tool would be most likely in your hand, there is a GOOD chance the path of current would go through your arm, across your heart, and out the other arm or leg.

Sure you might be lucky, and the current could just go out the same side of the body but... it all depends on what part of your body it touching ground. And electricity will go to ground by the path of least resistance.

In laymen's terms - 4A across the heart = dead.
Ytropious on 09/20/2010:
I don't think any company has anything close to a lifetime warranty on an item being used so harshly. I mean think of what power hand tools go through. They are used in the toughest conditions, even well made ones will break. Hell, when we started remodeling the house ourselves we broke our orbital sander, our work lamp, and I think maybe a sawzaw as well. Stuff gets beat up!
Venice09 on 09/21/2010:
Thanks for that link, sing. Very nice!
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Bad lawn mowers
Posted by on
CLEVELAND, OHIO -- I am here to tell you how terrible Craftsman products are in my opinion. It never fails that they do not work properly or do what they claim to do. I have owned a lawn mower,snow blower and a weed wacker and all were garbadge. Today I have spent hours trying to cut my grass only to be so furious with all the trouble shooting I had to do that I gave up in despair. The worse part is my lawn mower isn't even three years old. I also had these problems last year as well. The funny thing is my lawn mower is supposed to be a quick start engine and is anything but that. So if you are thinking of buying a new mower,weed wacker,or asnow blower read this first!!!!!
     
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Anonymous on 07/01/2007:
Sorry to hear that you are having problems with Craftsman gear. But since you have had problems in the past why did you continue to buy the brand?
Moonrise on 07/02/2007:
Have you talked to anyone at Sears, or even a small engine mechanic, about whatever problems you're having? I have a 6.5 hp Craftsman mower (walk-behind, not self-propelled) and works great. It's 5 years old, is kept outdoors all winter exposed to all weather, then starts right up in the spring! Give it a little TLC that doesn't require much mechanical aptitude- like fresh gasoline, new air filters - and it will serve you well. Besides cutting grass all summer, mine mulches leaves from about 6 huge trees every fall...Just trying to give Craftsman a fair comment here!
poppapia on 07/02/2007:
Moonrise, have you ever contacted Sears for service help? Obviously not, if you are recommending this. I do agree that having a small engine mechanic look at it would be a good idea, but Sears will never resolve the issue. I recently had a Craftsman lawn tractor, and it mowed okay, but nothing compared to what was expected.
shawnp80 on 07/02/2007:
My Craftsman mower works fine for 5+ years. I did have a Craftsman weedwacker that was junk, it broke after a year so I bought an Echo. Echo is the best in the business. Too bad they don't make mowers also.
Anonymous on 07/02/2007:
The only thing that really makes the mower work good is the engine and if it’s not a Briggs & Stratton it's no good!
poppapia on 07/02/2007:
Lidman, I agree. My lawn tractor had a Tekumseh, and it failed at 30 hours. Sears replaced it with a Briggs, and it has run great since, although it took them a little over a month to do the warranty work.
shawnp80 on 07/02/2007:
Lid, Actually Cub Cadet now uses Kohler engines and they are pretty good, not as good as Briggs and Stratton though.
Anonymous on 07/02/2007:
I haven't had experience with the Kohler engines yet but I haven't heard anything bad about them.
Ranwell on 07/18/2007:
I have owned and operated a very large Lawn mower sales and service business for over 33 years. The information I will give you should be of great help. Although I agree that the Craftsman power equipment is one of the worst brands on the market, along with MTD, Noma and most other brands that can be purchased from a BIG BOX STORE, most of the starting problems are usually caused by customers that have not been educated very well on the proper use and care of their equipment. Did you know that because of the change in the formula of gasoline in the past few years, that it is not advisable to use REGULAR 87 octain fuel in ANY small engine? A minimum grade of 89 octain should be used. In addition, you should NEVER use ANY gasoline that is over 30 days old. This fuel will gum up the carberators very rapidly, causing very hard starting as well as damaging the piston , cyinder, and valves...many times beyond repair. Gasoline problems can account for over 90% of all of the small engine repairs in a repair shop. In addition, changing the oil, air filters, spark plugs and other items AT LEAST twice as often as the owners manual suggests will insure cleaner running engines that will not break down nearly as often. The second leading cause of catastrophic lawn mower faiure is that most consumers do not know that you shoud NEVER...under ANY CIRCUMSTANCES...EVER...wash any mower, or any part of any mower with water!!!!!!!!...AND don't leave it sit outside. Not only does the water wash away most of the assembly grease installed by the factory, but, it causes rusting and also seeps into vital areas through the seals....seals are there to keep oil inside the engine and dirt outside the engine. They WILL NOT seal against water in most instances. Make sure you also sharpen the mower blades at least every 10 hours or so. A dull blade will wear out the mower and the engine much more quickley than a sharp blade. There is much more resistance and the unit must work harder to do it's job. In summery... yes, you should buy one of the better brands of mowers (and keep in mind that just because it is a good NAME brand doesn't mean it is a good unit. Most Name brands have nearly given up in trying to convince customers that they should spend the $400 to $550 to buy a walk behind mower and now makw what I call "Quality Challenged" mowers, made mainly to be sold at a discount store. The only good mowers will be found at a specialty retailer....(Lawnmower shop). Make sure you purchase GOOD, (NOT cheap branded)89 or higher octain fuels, don't use fuel that is over 30 days old, and do your maintanence much more often and you shouldn't have nearly as much trouble as you have been having. Also make sure you put a little fuel stabilizer in the gas tank of the mower and then RUN THE ENGINE UNTIL IT DIES FROM LACK OF FUEL before you store it for the winter.
Ranwell on 04/02/2008:
I have heard from the readers of this post that they think that one engine is better than another. While it is true that some engines can be better in different situations. Most of the problems that have been described on this post are not contributed to the brand of engine. If the engine (whatever the brand) is taken care of correctly, that engine should perfome fairly well. Dirt, BAD gasoline, lack of oil or keeping the oil checked or clean,Dirty air filters, washing the mower with water. and general neglect is almost always the cause of an engine failure. Almost 99% of all requests for warranty are not really warraanty. They are things that are caused by Abuse, neglect, or are normal service items. In almost all cases, tha hard starting, regardless of brand, is caused by old fuel that has gummed up the carburetor. See my other remarks in this post for further information.
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16.8 volt Battery Charger
Posted by on
GEORGIA -- I have been looking for a 16.8 Battery charger for a cordless drill made by Craftsman. Mine just stopped for no apparent reasons. I replaced 2 of the four components and cannot seem to find the diode or capacitor in my area. The reason for this post is that it is next to impossible to find a replacement charger from Sears. They do not carry in the stores or at least any I have been to (10) If there is any one who has been through this and knows where to get one please reply to this post. Oh by the way it is not the three prong typeit is the post type one on the left and one on the right.
     
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biggizmo54 on 08/28/2006:
This particular item is either d/I (de-itemized) or had been modified for other charging systems. Like the Firestorm units, Craftsman may be used on a Dewalt charger, depending on the jack form for the battery. I have a Craftsman that does fit in a Dewalt...and it does charge.
magicalpig on 01/22/2009:
Sorry, I haven't got an answer for you, but I can contribute the fact that I also have a 16.8V Craftsman battery charger that suddenly stopped working. Went to Sears, employee suggested a new charger that didn't match the voltage and assured me that if it didn't work I could always return it. It didn't work, I go to return it, and they start talking about a restocking fee! Luckily they didn't slap the fee on me this time, but I am still running in circles trying to find a charger. I've seen things selling for nearly $50 which is absurd. I might as well buy a new drill/driver + handvac combo set which includes a new battery and charger
BN on 07/09/2012:
I have the same problem trying to find the replacemnt parts without any luck.

Howard on 08/20/2013:
I have the same problem , but what I did is I went out and bought a universal plug and wired it into the charging stand works good.
William treat on 10/08/2013:
Same problem here-charger gone bad .
So I open the charger and hooked a car battery charger to it RED to RED--BLACK to BLACK
Low amp charge -not boost or fast charge .
When hooking it up bypass I'll of the stuff inside the charger and go to where the battery plugs into the unit
About one hour - mine charges fine
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