MCLEAN, VIRGINIA -- I have just experienced a very frustrating situation with the staff of Craftstar Homes. The sales person was fine and dandy with us till we signed the contract. After that, she never had any time for our questions and numerous times was very rude with is. We have now moved in and the theird day into the house our basement started leaking. We contacted customer service and they sent in the project manager who proceeded to cut our dry wall out, remove all the padding, rip our carpet saying that they would need to dry the area up first. They left their equipment saying they would be back the next day to complete the job. It has been over 2 weeks since this incident and we are still sitting with a hole in the wall! The customer service lady is really good for nothing because all she does is forward messages. If this is a legitimate legal issue then I will most definitely pursue it. All in all, do not fall into their trap. They keep reminding you that they are selling a very good product to you and charge you extra for all sorts of stuff. Once they trap you, there is no end to the way they squeeze you. Buy with any other builder but never with Craftstar.
Stay away from Craftstar Homes, Kenneth Mergner, supposedly their Vice President (of what I have no idea), Lou Karla (sales man), they are all nice and dandy and cooperative, once they sell you the home you become no body. They do not even know who you are !!?? They have this gangster group setup like this. They will give you $8000 if you use their Lender, do not fall for that, they do this so they can control your loan and terms. Then they insist in using their Closing company, Do not use them either, they charge you but they protect the builder, Crooks !! We live in their Rockville (Rock Creek Overlook). The only person that is absolutely an angel in this group is Chris their project manager, he is polite, responsive and responsible. the rest of the gang are scams, rude and unprofessional. stay away, if you have to buy, make sure to have a solid contract, have your own lender and use your own closing company, DO NOT fall for the credits if you use their tools.