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Credit Solutions Of America


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Awful Customer Service at Credit Solutions
Posted by Marta05 on 10/03/2007
ADDISON, TEXAS -- Trying to get anything done through Credit Solutions was beyond painful. My MINIMUM time of being on hold with them was an hour. I never talked to a person who had a clue what they were doing, and their "superiors" never got back to me in a timely manner. And when they did they only made unfulfilled promises, and nothing ever got done.

The whole "company" is so difficult to work with. I was shocked that the BBB gave them a good review, clearly no one at the BBB apparently ever worked with Credit Solutions.

I ended up settling my debt due to the fact that I had no more patience dealing with this company. Once I called my credit card company they told me that Credit Solutions barely made any contact with them, and communication was scarce. So what exactly was I paying for? Oh yes, being on hold for hours upon hours.

The biggest blow was receiving my settlement letters. For some reason they were "misplaced" for WEEKS and no one knew where they went? They were not handled properly and no could help me. So for WEEKS I had no proof that my credit card debt was settled.

My piece of advice - do not EVER work with this company. And I will be sure to spread the word.
     
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Posted by topher on 2007-10-12:
oh god! i just signed up with them yesterday night. what do i do??? im 9k in debt and just graduated college. currently applied for some jobs but i have no income as of right now and they said they would bring my debt down to 3500!
Posted by disgustedconsumer1001 on 2007-10-14:
email htudor at Credit Solutions. At least someone will respond but you still will get disconnected almost every time you call. And you will pay more than what you started out owing. Work with the Creditor directly if you can or find a trusted debt consolidation company by searching places like this board. NBD and JD Powers endorse this company so don't trust them. Also, on my last account I settled on, I ending up owing $700.00 more on the settlement offer because it changed from September to October. Credit Solutions answer " they have no control over what the creditors do or what their attorneys charge," They do not fight for you. Please dont use this company.
Posted by disgustedconsumer1001 on 2007-10-14:
P.S. htudor@creditsolutions.com is his email address. He is the CFO at the company. Someone will at least call you back and then, as usual, the service goes downhill again.
Posted by disgustedconsumer1001 on 2007-10-14:
I also shared by experience with this company. I don't know how you look it up. Maybe by disgustedconsoumer1001. My 3 cents might want to lump all complaints about a specific company together somehow.
Posted by topher on 2007-10-15:
so what i can just not use credit solutions if i already set things up on thursday?? I can just email them and say i changed my mind??
Posted by EYE on 2008-01-31:
I was also set up at credit solutions and I am ready to pay them next week Feb 8th. What should I do? Do I need to call them or send email that Im going to cancel it? I was trying to check their website they are not BBB Accredited. Give me advice for this thanks.
Posted by lucygoosey on 2008-03-03:
Heath Tudor told you he was the CFO?! That's a laugh! He was the marketing director and was fired in December.

Credit Solutions does not care about you or any of their clients. All they care about are numbers, and not just the ones with dollar signs in front of them--number of clients signed up, number of calls made, number of accounts settled. The sales department (anyone you talk to when you first call to sign up) works on commission only. They don't care about you or the situation you're in. They care about getting you to sign up because it means big commissions and prizes for them. The company runs contests for it's sales department all the time. They give away trips to Tahoe & Mexico, pay a contest winner's mortgage/rent for a month, give out cash like it's Monopoly money, all based on how many people the "Debt Consultants" (as if they're qualified to consult anyone on anything) convince to sign up. Last year, they had a big event called Casino Night where they won "Casino Dollars" which they then used the following Monday morning to "bid" on prizes like iPods, X Boxes, and the grand prizes--2 56" inch plasma screen TVs. When you talk to a salesperson at Credit Solutions, they're trying to hit quotas, not help you. And it's not just to win prizes, but to keep their jobs. You don't ever talk to the same person twice? That's probably because the first person you talked to doesn't even work there anymore. The Sales floor should have a revolving door installed with as high as their employee turnover is. Didn't meet your call quota? Didn't sign enough people up? You're fired. And where do you think they're getting the money to send people on those trips to Tahoe and Mexico, and to pay for all those big prizes? From your service fees. So while your struggling to pay your debts, worrying about arbitrations and lawyers, they're vacationing and playing video games with your hardearned money. Sales people make anywhere from $5K to $25K a MONTH at Credit Solutions. How much do you make while you're trying to pay their fee, pay your debts and keep lawyers off your back? The company doesn't care about you, no matter what they say.

Sales people hardly ever check their email. Why should they? Once you sign up, they move on to the next call and forget about you. They may check voicemail, but if you're calling to complain about or question something, your message gets deleted and they move on. Then they go into the break room and talk about how dumb clients are, how they talked them into signing up, how they're buying new houses and new luxury cars with their commissions. If you heard the way the sales people talk about you and then saw them driving around in their Lexus's and BMW's, you'd be sick.

No, they're not BBB acredited. They have too many compalints against them.

If you've entered into a contract with them, try to cancel it if you can. If you were thinking about it, run the other way. And if you were thinking about getting a job there, run even faster and don't look back. Yes, I use to work there. No, I wasn't in sales. But I was close enough to see everything.
Posted by allimarie on 2008-07-10:
Has Credit Solutions worked for anybody? I have been a member since January 2008 and I saved what I am supposed to each month, and then some. I have a substantial amount of debt as well. I have settled one credit card for 50% of the balance in one payment, and I have just begun settling my second for 45% of the balance in 3 payments. By my calculations, paying an average of 50% of my balances, I should be completely debt free by March 2009, almost 2 years ahead of schedule. Yay! I am not crazy about having to pay a fee to have this done for me, but it is what it is: they are providing a service to me and I am using it. As far as being able to reach people, I have never had a problem. Any time I have a question I don't hesitate to call. I always get a response as well. I receive emails of settlement offers the same day it goes through. Should I be worried if I am saving the money properly? Also, does anyone know approximately how long it will take your credit score to recover after you finish the program? Mine was excellent before I entered the program and now it is pretty awful. I ammainly concerned about the long term effects this will have on my credit as opposed to the immediate ones. I like to think I have everything under control but I don't know what lurks beneath the surface! Any input on this would be wonderful!
Posted by kpowell on 2008-07-26:
I'm very nervous after reading all these posts about our contract with them. We signed on this week on Thursday. Don't companies normally give you 3 days to decide whether you cancel services or not? I thought that was standard business practice. I'm normally very skeptical, and I thought I did my research and homework, but maybe it's because we are so vunerable right now and wanting to get out of debt as fast as possible. I am having second thoughts now. I need someone's opinion asap. thanks!
Posted by tpdwn34 on 2008-10-20:
This company preys on people who are ashamed of their debt and want to do something. I learned a very good lesson. When something sounds too good to be true it is! I was able to get about 1/6 of my money back, but my credit is completely destroyed, and it will take years to work through this. I realize the initial debt was my fault, but by the time I really found out what was going on, my balances had nearly doubled. Do not sign up with this company. They will not help you. Like others have said, they have customer service people who do not know what they are doing, and you never talk to the same person twice. What is more, each customer service person is only allowed 20 minutes of outgoing calls. How much can you really get done in this time?
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Debt Management
Posted by Gracian on 06/15/2008
RICHARDSON, TEXAS -- The thing that I want to say is my experience with Credit Solutions which was nightmare. I believed and I was under the impression that Credit Solutions helps people get out of debt. When I was first enrolled I was told that I was going to be helped by them calling my creditors and updating them of my situation. Little did I know that they had not checked all my creditors that I have. One of them was my HSBC Auto Loan of which I later found out that they had put it under their system as a student loan. When I got letters from my HSBC Auto Loan I explained that Credit Solutions was helping me with my debt and was told by my HSBC Auto Loan that they had not heard from Credit Solutions.
I then called Credit Solutions to see what was going on by this time my payment to HSBC Auto Loan was over $1,500.00.

I finally was able to talk to one of the representatives at Credit Solutions and told them why they had not contacted HSBC Auto Loan, I was told by the representative that they don’t handle auto loans and they did not see have anything listed on my account with Credit Solutions as being with HSBC Auto Loan and the only they showed in their system was a student loan of which I told them that I don’t have a student loan. Credit Solutions then told me that I would need to talk to HSBC Auto Loan directly and make payment arrangements with them. I told Credit Solutions that when I registered with them I gave them all my information as to what my creditors are and they confirmed with me that they would take care of it.

That was one of the issues that I had with Credit Solutions. During the last past months my assumption was that they were talking to my creditors and keeping them informed. About seven months ago of which I already had paid them over $2,200.00, a letter was mailed to me about a court hearing of which I was shocked to see. I faxed that letter to Credit Solutions and was told by them not to worry and that they would take care of it. A month later passed and a summons to court would be required. I then called Credit Solutions and told them what is happening with one of the accounts which are with Target. Credit Solutions told me hold on and will contact the creditor. Then finally I was told by Credit Solutions that if I wanted to make payments with one my creditors or else they would take me to court.

Now I did not have any experience in this. I asked Credit Solutions how much the creditor wanted at the time and Credit Solutions said that I would have to come up with $800.00 and their would be a monthly payment of $170.00 a month. About three months ago I got laid off and have been unemployment trying to pay bills and my creditors of which is too much to handle. Actually I was going to cancel my registration from Credit Solutions sooner but I thought if I get out who is going to protect me from the creditor that I need to pay.

Two months ago I faxed in several letters and called to see if they received them and was told no we have not received anything but I knew that they had received it since I have gone to Office Max and make sure that it went through. Yet they said they never got anything.

Again I thought I really did not have a choice but that I had to have Credit Solutions since I thought that creditors would hurt me. Honestly that’s the way I was thinking. Until this past week that I saw that I did not have enough money to pay my bills. So I called Credit Solutions to see if they could help me. I told Credit Solutions if they could check and see if I can skip one month of the payment that I’m paying for Target.

Was I surprised when they told me that I needed to talk to the creditor and they would go ahead and help you. That did not sound right to me but again I have no experience in these matters. To my surprise he told me things that I did not know and to top off he was very friendly willing to work with me. He said their cant be any changed and the case is in litigation process of which I did not know. I asked him if it was okay for me to cancel my registration with Credit Solutions and was told that it was okay. I’m a person that does not like to discuss or argue but if I know something is not right I just simply will say please I really don’t want any part of if. I lost a lot of money paying to Credit Solution of which I could have paid my other creditors.

     
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Posted by wgaguy1984 on 2008-06-15:
Is this a non-profit debt organization? I'd try Consumer Credit Counseling Service, their service is free.
Posted by Slimjim on 2008-06-16:
I haven't heard of any CCCS locations being free in a very long time. It sounds like bad communication throughout between yourself and Creit Solutions. I can't see how your car loan was even attempted to be put on to start with. The company should be identifying each debt with you. Didn't they tell you anything about no secured type loans and did you tell them in the beginning this was a car loan?
Posted by Bad Service Buster on 2008-06-17:
This does not sound like a non-profit organization. It's interesting to me how these companys have similar names as the "real" companys so people go to them - trusting them and then find out that they are a scam company. You would have been better off going to a CERTIFIED financial advisor. Best bit of adivce I can give you is go directly to the public library and check out every book you can find on financial planning and evil credit cards. Then cut your credit cards all up, never use again. Then meet with a NONPROFIT agency to help you.
Posted by crashmonkey on 2008-08-28:
A non profit organization? they get paid too, just not by you the "consumer". Most of these companies are owned by the major credit card companies and banks that issue the credit cards. They are paid by the credit card companies because they are one in the same most of the time. Look up the history on this subject (Uniform Debt Management Services Act) and you will see that these non profit organizations were started back years ago when these major credit card companies realized a way to create a program that allowed us to pay back the entire amount but just lower the interest and payments and just extend it out long enough where you could afford the payments. It's pretty much double dipping. So these companies get paid by you, because you are ultimately paying the credit card companies.
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Deceptive company
Posted by Lindsey48fl on 05/26/2010
They promised to settle all my accounts for less than 50% of my balance and I ended up paying more on my Capital One. I only owed 590 and I ended up paying 597 with the threat of litigation if I did not settle. They promise to help but all they do is charge you a ridiculous amount of money and you really do not even save CLOSE to 50%. I did settle 3 of my accounts but they were smaller. My largest account I owed 6000 and I had to settle with 3400, with the fee Credit Solutions charges I might have saved 1000, really not worth the hassle. So yea it SOMEWHAT helps but they just want your money and half the time you have to stay on their butt about getting settlements.
     
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Posted by Weedwhacked on 2010-05-26:
Its better than paying everything you owed even though you agreed to terms that you would pay back everything. Not all your creditors are obligated to settle, which is probably why you paid Capital One everything.
Posted by Starlord on 2010-05-27:
You are laboring under the delusion that Credit Solutions made a promise to you to save you at least fifty percent of legally owed debt. They can make no such promise. Just as schools used to offer placement upon gradutation from their courses. The FTC made them stop, as they cannot promise you a job. They can help you in many ways, like helping you write a good resume, tips on how to dress and comport yourself in interviews, etc, but they cannot promise you a job. Credit Solutions can promise to do what they can to help you clean up your credit, but every case is unique. As the people on Operation Repo say, "It ain't no joke, if you don't pay that note."
Posted by Slimjim on 2010-05-27:
A debt settlement company shouldn't even be contracting to settle a debt that is only $590. Where is there really any room to move, plus then they add fees to do it, so what's the point.
If one is going to look at trying to settle out debts, I would say do it with an attorney. Many now have gotten into the field and i doubt many would ever take on small questionable accounts like that. Debt negotiations really only work well for those who have big time 5 figure debt problems.
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Satisfied customer
Posted by Crot006 on 02/09/2010
I lost my job in March 2009 and joined Credit Solutions in June 2009 after trouble paying all my credit card bills. To only have to pay/ save $400 a month instead over $1,000 I was currently paying on credit card debt sounded like the right decision to make (the only decision in my mind at the time). The first six months of the program was the hardest. I was receiving creditor calls, letters, etc. (someone even showed up at my door) and didn’t have enough money saved to make any settlement offers. Plus, I wasn’t sure what Credit Solutions was supposed to be doing on my behalf since I stopped paying my monthly credit card bills. I couldn’t understand why people kept calling. This was so disheartening.

Then, after 6 months an offer came in from a credit card I owed over $5K on. It was a great offer and I was able to settle my first account for less than half of what I actually owed. I finally had faith in this program I had been buying into for 6 months. A few months later I paid off two more accounts (thanks to Christmas money from family). Recently I was receiving calls from one of my creditors, but it was just sold off to a third party, and Credit Solutions knew about it before I did and updated it for me on my online account. Since this account was sent to a collection agency, I have stopped receiving the annoying phone calls. So, I know that Credit Solutions has been in contact with them and they know I am on this program. I will continue to save and hopefully I will be done in another year (which seems like forever in my mind). If all goes as planned and I continue to save, I will have paid off all my credit card debt in 2 years. I was on a 4 year plan originally with Credit Solution, which at the time was better than the 35 years it was going to take if I continued to pay minimum payments.

The only reason I write this, is because I was one of the confused Credit Solution customers reading all these horrible reviews and wondering if I had made a huge mistake. Well, I am halfway through my debt, so I personally think it has been worth it. Having someone on my side to help me when I had questions while making the negotiations on my behalf has been worth their service fee. Plus I have already saved twice as much as their total service fee and I still have more to save when I settle the remaining accounts. It is not easy, and yes your credit score will be destroyed (I am afraid to look at mine), but in my situation, it seemed like the only way to get out of debt. Paying the rent and buying food for the kids seemed more important than my credit score at the time. :)
     
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Just Got Out From This Crap Company
Posted by Killenmy on 03/30/2009
RICHARDSON, TEXAS -- Thanks to good people like you sharing your experiences I got out of "credit solutions" before it was too late. I signed up 1 week ago and already had all my creditors enrolled with this scam. the hardest part of recovering from this mistake was cancelling the account with credit solutions which turned out to be a 2 hour phone call process. 1 hour of the call roughly was on hold time. The rest was being juggled around to different salesmen trying to convince you to stay with the same pitches as the original salesmen gave me. After all that they claim that my account was closed and that none of the first payment they took was refundable $231. We'll have to see about that I may try calling and getting it back.

But I don't want to deal with them anymore and I'm glad I got out of it. I called all my creditors and explained the situation, all of them were understanding and most swiped off the late fees that I accrued being told by credit solutions not to make them. Stay away from this Scam!
     
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