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24 Reviews & Complaints

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Not Deserving Of These Caliber Of Complaints
Posted by Katjoe on 10/05/2009
TEXAS -- I have to refute the comments I have been reading. I am under contract with Credit Solutions and after 13 months have just settled my first account very satisfactorily. Reduced almost 60%. The second account is still pending as I do not have enough for the CC company to make an offer. My experience is that the representatives are Right ON whenever I have called my questions have been answered &/or resolved. The company has been in business for 7 years and having been in the corporate world all my life I do know that the BBB does not yet have a "category" for this type of company as it is Not a debt consolidation company as many people think. Debt consolidation firms were developed by the credit card companies. Credit Solutions is a debt settlement company. However, if you speak to the BBB in Texas they will tell you all complaints were addressed and resolved by Credit Solutions. Not something most companies can claim. Credit Solutions is also working with the Attorney Generals in all the states to obtain a "category" under which they can be listed. This companies awards are many and irrefutable and the people who have complaints I believe, were not honest and forthright with the information they initially gave to Credit Solutions form the onset. TO address one complaintant...this company cannot settle an auto loan and this is made clear from the beginning. It might be useful if all of you would learn how to READ, this way you would have picked up on these little facts. Unfortunately we live in an instant society and people "assume" where they should listen and read. This company successfully settles millions of debt for consumers every year.

I recommend Credit Solutions to those of you who need help. All I can offer to you is to ask questions, read the contract before you sign and be sure that what you are asking them to do is indeed within their capabilities! Good Luck and understand that not even Credit Solutions can take on every type of debt situation out there. sign me, Satisfied

     
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Posted by DebtorBasher on 2009-10-05:
Anyone can get request a settlement on their accounts. Most of them will accept a settlement if the only other option is not getting paid at all or bankruptcy. Have you tried settling your accounts on your own before going to Credit Solutions? What kind of fee, if any did they charge you? Most of these places take their percentage out of your monthly payments, leaving close to nothing going towards your account. Other companies, take the entire fees from the payments for months before they even apply any to the account. Then you have Consumer Credit Counseling, and they are the only ones that I've known of who works with the people, and most creditors/collection agencies will take the fees as a write off (donation) for CCC instead of the consumer. For example, if the consumer sends in $1.00 on their account, we would get maybe a 75 cent payment from CCC, but we would credit the account the full dollar (apply .75 and write off .25). And Yes, we WOULD get monthly payments of sometimes even LESS than a dollar. It's alot of paper work for us, but we agreed and accepted it.
Posted by MSCANTBEWRONG on 2009-10-05:
Excellent information DB
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Don't Ever Use Credit Solutions They Don't Help!!!
Posted by SICKOFTHISCRAP on 08/31/2009
This was a really bad decision to make. All they did was take my money and make me go to court with my creditors and owe court cost. I called them numerous times to help and all they said was that they called out creditors and they know I'm with credit solutions. I was in court with one of my creditors they said they never heard from them. Credit solutions kept $1,000.00 dollars of mine and said that was there cost for helping me. HELPING ME HA! They never did anything. Please don't ever use them you won't get nothing accomplished.

I have contacted all my creditors and now they have helped me tremendously. But I'm still out $1,000.00 BE SMART DON'T BE LIKE ME!!
     
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Posted by MSCANTBEWRONG on 2009-08-31:
That was an expensive lesson to learn.
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Yeah, probably best to do it yourself....
Posted by The Butter on 08/15/2009
DALLAS, TX -- Poor Credit Solutions gets terrible reviews and gets branded all over the internet for being evil and ripping people off, but my experience with them was actually pretty good. The bottom line is they do exactly what they say they are going to do, which is charge you a very high price to do something you could very easily do yourself: negotiate a settlement with your credit card companies. This or any other debt settlement company is not recommended for anyone other than those who have some weird serious fear about getting on the phone and actually talking to your creditors.

Besides that though, I found CS to be very responsive and effective in settling my accounts before I dumped them. They got me half on just about all my accounts and were able to break the payments up. So again, I have no beef with CS as a company, but why pay someone thousands to do something you should be doing yourself? Especially when you are trying to get out of debt!
     
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Posted by Anonymous on 2009-08-15:
Then let me ask you this. Why did you pay them thousands of dollars for something (as you stated) that you could have easily done yourself? Weren't you trying to get out of debt, just like the people who have posted complaints?

I believe every situation is unique. Your experience may not be the same that others may have had. People that search these companies out are desperate for relief and I believe easily preyed upon. It is possible that they should have done more research before signing up, but I will not discount their complaints.
Posted by The Butter on 2009-08-15:
When I signed up I had never done this sort of thing (debt settlement) before, so I figured it would be safer to use a company instead of go it alone. At minimum, it made me feel a little better to have a consultant to manage my cards. Again, the problem with CS and I'm sure other similar companies are that they just don't add much value, at least not enough to justify the fees. That said, I don't think CS is necessarily an "evil company", my experience was that they did exactly what they said they would do, and they did a decent job of getting me good settlements. Customer Service was fine, responsive, knowledgeable, etc. Again, I just don't think the service they provide is worth much and that people should do the research and settle their own debts. As soon as I figured out that I could just as easily do it myself, I dumped them. I don't really regret using them either, chalk it up to live and learn.

Of course they aren't going to try and explain this to you as they are trying to sell you their services, and for that, O.K., maybe they deserve some blame. But what do you expect? I really think some people are really willing to pay out the nose to have someone else deal with their credit card companies. For me, I would have been willing to pay, say, $100 a month to keep CS's services. But CS charges way more than that obviously. But sure, the bottom line is that no one should value CS's services at the price they charge, so definitely do it yourself.

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Do Your Homework
Posted by Got smart on 08/06/2009
TEXAS -- You people out there don't waste your time with credit solutions or any other debt relief. I fired credit solution after 7months. What a waste of my money. Trust me they want there money first. They say they send letters to your creditors but you will still get calls at all hours of the day. So what I did I worked with all my creditors owed chase 3,000.00 Settled for 900.00, Discover saved 700. Bank of America owed 23,000 settled for 6,400. All by working myself. I saved another 5,000 I would have given to credit solutions.

     
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Posted by BokiBean on 2009-08-06:
I'm sorry they got ANY money from you, but you have given others good advice.
Posted by Slimjim on 2009-08-06:
Most debt negotiation companies work off the premise you don't have that kind of liquid cash to settle out in under a year. I assume this firm had you on a 3-5 year plan. I can't speak specifically one way or another regarding their service as no details are provided, but I'm guessing they could have done at least the same thing if they knew you had over 22k ready to go. This doesn't sound apples for apples.
As far as getting calls, I worked for a major lender and you bet you get calls until we were paid. A settlement intent meant nothing to us if we could get the cash from you earlier. If CS told you collection calls would stop, they definitely lead you down a bad path then.
Posted by MSCANTBEWRONG on 2009-08-06:
Thanks for the post. Very helpful information.
Posted by DebtorBasher on 2009-08-06:
That's pretty much true of all of those kind of business'. I checked one out at one time...They wanted me to send them xxx amount of money per month which came up to more than I was paying on my credit cards, PLUS they weren't even willing to cover all of my cards, so I'd be paying them more PLUS two other credit cards myself...I told them forget it, that wasn't going to get me anywhere and it would take, I think FOUR years to get them paid! No thanks!

Many people have to also be careful because many of them take their fees right off the top before making your payments and many times they don't even disclose the fees they charge.
Posted by MSCANTBEWRONG on 2009-08-06:
Good info Basher.
Posted by moneybags on 2009-08-06:
Good for you! I hope you received settlement made "paid in full" statements/letters from all the CC companies. Otherwise, there may be a surprise waiting down the road.
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Need info. from those who have dealt with Credit Solutions
Posted by Tresor on 07/27/2009
I also signed up with Credit Solutions under the impressions it was a good company, but like you am finding myself in more debt. How do cancel and stop this madness, and why were reputable new networks promoting this company as reputable?

Please help, I am desperate to solve this problem.. you are right, no one there seems to know what's going on, I find am talking to teens most of the time and not real legal assistant.

Any info. you can send my way will be helpful

Thank you
     
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Posted by Anonymous on 2009-07-27:
Seems it's very difficult to cancel the contract. You can do it by continuing to call and being insistent. I believe they charge a penalty for cancellation.
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Very convincing SCAM
Posted by Xandria on 06/30/2009
They charged me a ton of money to settle with my credit card company for more than I owed. I have so many complaints about that company it makes me too angry to elaborate. Lets just say they are very persuasive in the beginning. There customer service goes from excellent to non-existent once they get their money. I have no idea how their employees sleep at night. Must be a lot like Bernie Madoff. DO NOT USE CREDIT SOLUTIONS. It will ruin your credit and cost you money you obviously don't have.
     
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Posted by Soaring Consumer on 2009-06-30:
Contact your state's Office of the Attorney General and the Federal Trade Commission.

They need to be shut down so they can stop taking advantage of people.

Voted helpful.
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Credit Solutions Destroyed My Credit
Posted by Mr. pissed off on 03/18/2009
I thought I was being responsible in trying to resolve my debt with Credit Solutions. Damn was I WRONG!!! These people destroyed my credit to the point at which I can't even get a credit card for more than $100. I am now 100% debt free (in which I had to do on my own, thousands of dollars later). But the moral of the story is, they make you go months without paying your bills. Your credit score is plummeting while all of this is happing.

Not to mention you have harassing debt collectors calling you every day. You also get a 10-99 at the and of the year.
     
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Posted by Soaring Consumer on 2009-03-18:
So basically, they did not provide the contracted service and you are suffering severe consequences as a result.

Contact your state's Office of the Attorney General and the Federal Trade Commission.
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Don't Even Call Once!
Posted by Ryguy on 01/15/2009
AUSTIN, TEXAS -- I am being harassed by credit solutions! I contacted them regarding my $130K+ student loan debt and ~$2K misc debt. I was informed that there's nothing I can do about my student loans but take another loan out to pay with hopefully a lower interest rate. Fair enough, then I was told in a quieter, hushed voice that really CS is just a settlement company.

I didn't really want to settle my debts, I'm willing to pay them off in full. They many small bills. I figured I could save the money and pull my own credit report.

I told the representative I'd call back later because I made first contact on break from work. Big mistake! I should have just said sorry I'm out! I know get called three times at least a day by Chris at CS. After the night time calls I get an email, same thing every time, saying that he's been trying to get a hold of me, they can really help, etc. etc. etc....

Now their 800 number doesn't even show up on my Caller ID it's just 428-08 or some crap like that. I've emailed 'Chris' at CS asking to please stop and yet the calls, the voice mails, and the emails still show up.

I will tell everyone DO NOT USE THIS COMPANY. When I did in good faith seek information regarding my case from the I was put on hold twice, if they can't spare five uninterrupted minutes of my time from work to help me than I don't want anything to do with them!

     
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Posted by Anonymous on 2009-01-15:
Thanks to heavy contributions to elected officials by the student loan sharks, those with student loans have few alternatives. Under the leadership of uber scum-bag Albert Lord, Sallie Mae ensured they may enough political contributions to ensure student loan servicers had more protections than a tree full of spotted owls.
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OMG Credit Solutions
Posted by Kimtravis on 01/14/2009
So I signed up with Credit Solutions and they advised me that I would pay them, they would save my funds and settle on my debts for pennies on the dollar. It turned out that I paid them for taking calls from my creditors who were trying to negotiate settlements but couldn't. It turned out that Credit Solutions are not able to hold funds in a trust for me because they are in the state of Texas. It turned out that when their was a settlement offer they would email me the offer and I would have to come up with the funds myself. If I could just come up with the funds I would have never hired them. I could have negotiated my own settlements. One of my creditors was ignored for so long that I got sued and Credit Solutions had nothing to say about that. I finally called my creditors and realized that they all were trying to work something out with me and Credit Solutions was not doing there job.

I am so upset about it all. My money was taken by the same company that claimed to help me save money.
     
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Posted by Soaring Consumer on 2009-01-14:
I'd just go ahead and sue those scammers in small claims to the jurisdictional limit.
Posted by Slimjim on 2009-01-15:
Huh? If a negotiation company doesn't escrow funds by protocol then you are suppose to be saving up those funds according to (assuming) an Agreement with them. Then when they have a payoff negotiated, you are suppose to have put away enough on a schedule outlined by them to have it available. That's the only two ways I've ever heard of settlement companies working. A settlement or like company is paid to negotiate a lower payoff balance then you owe. Of course you are suppose to come up with the money. What did you think was going to happen, they would pay your bills for you too? If you are convinced you could negotiate on your own, why did you hire them? What did you think they did? This complaint makes absolutely no sense.
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Do It Yourself!!!
Posted by Tellitlikeitis424 on 01/08/2009
TEXAS -- After 3 months of paying about 200 hundred dollars, nothing was done for my credit card accounts that I had given them, instead I called each creditor and settled the account myself, without having to pay an extra dime. When I called to cancel the service, they said "sorry ma'am, we don't have a refund policy" so over 600 hundred dollars was wasted for them to do nothing. The customers service staff was kind and courteous as they should be when they a ripping you off.

Do it yourself and save the headache of dealing with these guys. (And keeping your money in your wallet)
     
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