Crest Honda

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Beware of Crest Honda sneaky" PHANTOM FOOTPRINT"
Posted by on
Rating: 1/51
NASHVILLE, TENNESSEE -- I saved for a long time so that I could pay cash for a newer car. I am one of those people who firmly believe if I can't pay for it, I will not buy it. I suppose that was one reason the finance manager didn't want to waste his time on me, although I did have to pay processing fee, and all the other crap they add on. When the saleslady told me to go into the office to sign papers, I thought it would be a couple and I would be out. I sat down, and without even looking at me or saying Hi, he literally started throwing papers across the desk at me to sign.

I asked him about the one hundred thousand mile warranty that Lexus has and he said in some rude way he didn't know. I asked, "What am I signing?" He said "Routine stuff." I am embarrasssed to say that I let this jerk intimidate me. I am also embarrasssed to say that I could not bring myself to open the sealed envelope to see what I had signed. But the math didn't add up so I reluctantly looked. I found that I had signed a paper saying I paid 259.00 for "PHANTOM FOOTPRINT".

I went out the next day and told the sales manager Robert [snip]. He explained in his car salesman voice the F FOOTPRINT. I, in turn explained to him that it meant nothing to me. He said "What can I do for you?" I said "Give my money back." He said "I will show you that you signed that document before you ever went in to the office. But then he decided the guy that had the document had already left(yea right). He said "come back tomorrow." Then he said "No, come back Friday and I will show you"

During the conversation, the one who sold me the car came up. He shood her away, saying "I'll handle this." So on Friday I called and he was in a meeting and I left him a message saying that I wasn't wasting my time or gas to drive across town, and gave him my fax # asking him to please fax me the document I signed agreeing to INVISIBLE FOOTPRINT. NEVER HEARD FROM MR HOLLY. Maybe you think I am a whiner because it was only 259? If I wanted to give money away, I would give more to charity. Or I would buy my nieces and nephews more school clothes. I sure as hell wouldn't be putting it in a car dealers fat wallet! And yes, I should have read what I was signing. I am horrible with math, but I knew something was up.

H*ll, I didn't even expect to pay the other add ons totaling over 500.00. For what it's worth, I will be reporting Crest Honda to the BBB, and I will go to every site I can find and tell my story, because if it will help at least one person avoid the screw I was given, it will be worth my time. I am trying to find out how to make a formal complaint to the owner(s) but haven't found it yet. Not that it would make a difference. But it wouldn't matter if it was a quarter.

What's wrong is wrong. It's stealing. They had typed the X in the "agree" box and I had never even heard of "invisible footprints" until the day I opened the envelope. I signed 7 papers with him ready to throw the next one at me. I just noticed I signed for financing and I paid freaking cash! I let go the fact that the rear window doesn't work(my fault for not checking) and it had just a few miles shy 1,000 miles more than what was advertised. And the bad brakes. and the garbage under the seat. and the dirt. But, I seriously believe the old saying what goes around comes around.

Shame on you Crest Honda sales people! I had not dealt with a car dealer in several years and for some reason I thought things would be different LOL. They say there are honest ones out there. I guess I haven't been fortunate enough to know one yet. I thought PJ was one. But surely she knew about the add on they sneaked in there. THANKS GUYS! YOU ARE STILL LIVING UP TO YOUR NAME!
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User Replies:
leet60 on 07/31/2012:
This is fairly typical of new car dealers. If they are not financing you, your visit and sale become a burden in their eyes - they want the kickback they get on the financing as well as their commission for the sale. You are correct that you should always read and understand anything you sign your name to. Sorry this happened to you.
trmn8r on 07/31/2012:
I read every single line before I sign.

You have referred to it as "phantom footprint" "invisible footprint" "f footprint" and "invisible footprints". Which one was it? I don't know what any of those mean, but it must be only one.

I don't know what you mean about discovering you paid for financing when you paid cash. That could be the largest part of your complaint, depending on what you agreed to. Never ever trust a car dealer, any car dealer, to do the right thing.
bob932304 on 07/31/2012:
I've bought three new cars in the past few years and I read every single piece of paper put in front of me. I will not be pushed by a salesman or finance manager (I've finally wised up) because I know I can just walk out anytime before I sign something.

Just consider it a lesson and for other buyers, don't be intimidated by these finance managers or salesman - do you homework first (you can get a good estimate of how much you should spend by looking at Consumer Reports, KBB, Edmunds, etc.)

unhappy999 on 07/31/2012:
This is what it is: "Phantom Footprint decals are an anti-theft device that can be registered with the NICB. It would allow the code to be cross-referenced with the VIN and the owner of the vehicle to be identified in the event the vehicle was ever stolen." You do have to be very careful what you are agreeing to when buying a new or even used car. You have to read everything and it they don't like waiting for you to read it, too bad.

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Posted by on
NASHVILLE, TENNESSEE -- I saw a vehicle I liked on the internet. I emailed the dealership about said vehicle. I exchanged emails with this representative there for over 2 weeks. Before they would bring me the vehicle they wanted to take said vehicle to have repaired. I was told it would take a few days. A few days later I called to ask if vehicle was back. I was told yes, so my husband and I made arrangements to see said vehicle. The next day I was told the vehicle was sold before we went to see the vehicle. I asked what happen to the representative I had been emailing with for the past 3 weeks. She was surprise to hear it was sold. She didn't know of this, she wanted to check it out. I also informed her that I was told the new owner had put a deposit on it. She claimed that they do not hold vehicles with deposits. That that kind of practice was not how they did things. So she called me back the next day saying the vehicle was not sold and that I could come and get the vehicle. So that day my husband and I went to test drive the car. We loved it. It was in our price range and just the right size. So we went inside and filed the paperwork. This took 2 hours and 18 minutes. We left feeling that car was ours. They were not able to send the financing through because of the time of day it was. We went home all excited and got a port so we would have a place to park the vehicle. I get to work the next day waiting for a call. We were told we would get a call as to when we coulod get the vehicle. I got a call but was unable to answer. When I did hear the message it was to inform me that the car had been sold last nite. We were there until the dealership almost closed. My husband felt it had to do with the fact that we are a mixed couple. It did take a very long time for us to get with the financial person. I tried calling the representative I had communications with and got no answer. Tried to reach our sales representative and no answer. Tried the general manager no answer. Called the dealership for the corporate number and got we don't have that number. WHAT KIND OF CRAP IS THIS!!!!!!!
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Anonymous on 08/08/2009:
I'm sorry for what has happened but it had nothing to do with the fact you were a mixed couple.
Soaring Consumer on 08/08/2009:
Did you put money down and was there a signed contract?
Anonymous on 08/08/2009:
Sux, but why would they choose not to take your money? It is GREEN isn't it?
I think that due to you not getting this car that you and hubby were already emotional attached to has caused you two as a "couple" to have "mixed" up your judgment towards this place.
Find another car and move on.
A port?
PepperElf on 08/08/2009:
yes, what soaring said....

if this was a signed contract call corporate
you don't need to get the dealer to give you the number. it's Honda... not that hard to find it online

the phone numbers are on the second link
Anonymous on 08/08/2009:
I don't feel bad for you. Someone else supposedly put money down on the vehicle. You didn't seem to care about that and went ahead and filled out paperwork, as I'm sure the other person did. They just went a step further and got the financing before you. Most likely the car dealership worked each of you against each other. The other party just got the money to the dealer before you did.
PepperElf on 08/08/2009:
good point judge

when I got my car there was a little sign up on the wall saying
"The car you look at today and decide to get later
is the car someone else looked at today
and decided to buy"

or something like that
spiderman2 on 08/08/2009:
Don't fall in love with something that can't love you back.
scammers on 06/30/2012:
Soon as my computer is repaired I will tell anyone who will listen what I reported to the bbb. Beware of. Crest Honda!
-dan on 02/28/2013:
yup... the screwed me too
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Salesperson Gives One Price Quote, Sales Managers Raises It $125/Month!
Posted by on
NASHVILLE, TENNESSEE -- My husband and I had a great experience at Crest Honda yesterday. We were in the market to lease a 2009 Honda Accord for $199.00 a month for 36 months with paying $2600.00 in upfront fees. We called the dealership and spoke with this lovely and very informative lady in the Internet Sales Dept. We went over the quotes and proceeded to drive 50 miles one way to trade our fully paid 2007 Ford Mustang and get our new Accord. The saleslady greeted us and introduced us to her partner who would take us for the test drive, fill out the paperwork, etc. He was equally gracious to us and answered any questions. We went through everything and chose a vehicle $800.00 more than the original. Well it came down to negotiating the deal, and the sales manager said we needed a 775 credit score to get the $199.00 lease. He said we did not qualify and told us we would have to pay $324.00/month for the car. Well we just bought a home a few months back that was $220K and paid 4.75 fixed rate. I think we more than qualified, considering we has $12,500.00 equity in the car we were going to trade in. I believe in the business world this is called "Bait and Switch." The sales manager lost a deal, plus the saleslady and her assistant did too. I truly believe the sales manager thought we were ignorant enough to hop on the deal. Instead, we asked for the title of our car, the keys and we walked. Tomorrow we are buying a new 2009 Nissan Maxima. Well Mr. Sales Manager play your games with someone else. Just remember, your customers are the ones who pay your salary. Treat them with the respect and what goes around, comes around. I hope who reads this to learn from our very negative experience at Crest Honda.
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Anonymous on 08/18/2009:
And this is a 'great' experience, how?
Anonymous on 08/18/2009:
At least it sounds like it started out 'great'.
MaggieMcT on 08/18/2009:
That's the trouble with reading it instead of hearing the person say it -- you don't hear the sarcasm dripping when they get to the word "great." ;-)
Anonymous on 08/18/2009:
I don't know if I would call it bait and switch since the lease offer was only available for "customers who qualify for the AHFC Super Preferred credit tier" what ever that means.

What's more troubling is that even with a $12,500 trade-in your lease payment was going to be $324.00. The MSRP for the Accord is $22,145 plus $800 in extra goodies and a $600 acquisition fee for a max cost of $23,545. Honda set the end of lease residual value for this Accord at around $12,000. Just a rough estimate using these figures in order for the 36 month lease payment to come up to $324 then the interest rate used for calculating the lease would come to about 38%. Now I doubt the money factor was based on a 38% rate so more than likely they were going to give you about $5,000 for your trade-in and then mask the chicanery in the complexities of the auto lease.

You did absolutely the right thing walking away. This was not a good deal.
lessthanzero on 08/18/2009:
Stew, thanks for that analysis, kind of shows the "real deal". You were right to walk away, but did that sales manager learn anything from this experience? I doubt it, and that is troubling..........
Anonymous on 08/18/2009:
lessthanzero, I am going to chime in. The sales manager knew what he was doing when he did it, and did it anyway. I understand that not all salespeople are shady, but some of them are and will try to get away with anything if they think they can. The customer walked away, and it is a good thing.
grandma005 on 08/18/2009:
If you had a 2007 car that was paid for then why would you trade it in for $324.00 a month payments? $324.00 would buy a lot of gas each month?
Anonymous on 08/18/2009:
Now that's some good old fashion horse sense there grandma005.
laklisa on 08/18/2009:
I agree with Grandma as well...however if you get a car, Nissan is the way to go!
lessthanzero on 08/19/2009:
JohnInSoCal, I agree, however he LOST a sale using these tactics, what did he learn from this, or is he so egomaniacal, like some sales managers at car dealers, that he faulted the customer and not himself?
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