Cricket wireless promised a rebate. You'll never get it. Most of the time their phone is disconnected.
If you do happen to get ahold of a live person and ask about anything you are switched over to a phone line that rings forever and no one answers.
Their phone and broadband system has many dead areas.
Once they get your credit card number they charge anything they want to with no explanation. Complain? You'll get that ring forever phone line.
BAD COMPANY, DON'T DO BUSINESS WITH THEM.
HOUSTON, TEXAS -- I ordered a phone and service plan online. When I received the phone, I tried to activate it using the *228 as direction in the instructions. It would not activate so I called customer service. I gave ... read full review1 Replies - Latest reply on 01/04/2014
NEW BRAUNFELS, TEXAS -- Cricket promises a $200 Visa card rebate on a $299 phone. Great deal, right? Only problem is they tell you close to the end of the program that you didn't send all the correct info, rebate denied and it's too late to resend the info. We sent all the correct info, witch they admitted, but it's too late to get the rebate now. The phone's OK but I damn sure wouldn't buy a phone for that much. All I need it for is a phone, and the camera is nice but that is stupid expensive for a phone if you don't use it for internet, etc. I'm not the only scam victim I know of, no one I no has gotten a rebate form Cricket. "Sorry we can't help you" Translation tough shit, you lose.
Next stop BBB and Attorney General's office.
I didn't use my phone for the month of July. Paid for August on the first. You took my money and then cut my phone back off. I was robbed!!! You guys are thieves! What a horrible way to treat your customers! 1 Replies - Latest reply on 09/16/2013Add reply
LEES SUMMIT, MISSOURI -- When I ordered my phone from the call representative near by, they told me that once I get my phone it'll be ready to use. Once I got my phone, I read the introductions and it told me I need to keep it charged over night. We'll I did so, and I continued the activation instructions. Activation unsuccessful.
I called the customer service (located in India!!!) And they kept on saying um okay yes yes okay [snip] stupid [snip]. They told me that they cannot activate it and told me to go to the nearby store. I did that and the store even told me they cannot even activate it and I need to go to a corporate store located 45 minutes. I told them[snip] that, that is stupid and I want to return my phone.
I've asked these people to go get their supervisor and they kept on saying "I am looking for one" but keeps on picking up the phone every minute to see if I'm still here.
Do not use cricket wireless, worthless [snip] company which their customer service is in India. All store reps are foreigners!
If anyone has a Cricket phone and you are just 15 miles south or south/east of Cincinnati, you better not have an emergency! You will not have any service what so ever. And Cricket does not seem to care! I hope this helps someone make a good decision on their future phone service. Add reply
Simple and sweet. DON'T GET SERVICE ANYWHERE other than that just the same as the rest of the cell phone company's thieves!!!!!!! Add reply
I went to a authorized Cricket dealer and activated my phone for $55 and that was for the first month. Now that my bill is due I find out that the phone is not only in someone elses name but the account has 6 other lines on it. I went to another Cricket store to get it corrected and he called customer service for me. When he got through to them he let me speak to them. The customer service agent said she couldn't do anything about it until I show a receipt. Any other customer service agent would have taken care of it over the phone. Cricket is not worth your time or money because everything about the sucks. I think my money is good with T-Mobile.2 Replies - Latest reply on 08/29/2011Add reply
Cricket Wireless Sucks, They took my 50$ for free and I never received service. They said they would call me after troubleshooting the problem and I will get a call in 72 to 92 hours. I called in 48 hours cause they playing games. It should not take that long !!! Serious!!!! I have not received a call yet about my internet service. I walked into a store who put in a refund ticket and it was denied, and they said they suspended my service, and I would have to pay another 50$. Yeah right! Never!!! How can you suspend a service that was paid for? WHAT? I can see if I waited to call I called as soon as I saw it wasn't working, the first day. And after that they was always working on it. I kept calling cause it never worked and they know it did not work. they just left me in the air and would never call. I had to keep calling and they still have not called and said nothing. I paid for another service who is great no problems 4G Clear. I still need my money it should be a law where at some point they can't just steal your money like that. That is stealing.1 Replies - Latest reply on 05/19/2011Add reply
I was paying too much at Verizon and looked at Cricket. I read all of the negative comments and saw that most were customer service complaints. I took a chance, ordered two phones and received two phones in two days. I activated the phones on my own and tried them first before porting. They worked the same as Verizon!! No dropped calls, no missed texts, and I'm paying $80.00 for two versus 191.00 with Verizon. I ported the numbers BUT called the porting department directly as another writer said and guess what? No problems, both ported within the estimated 3 hour time limit given. Phones have been working just the same as Verizon, but without the price. Now the bad-if I choose to cancel because of poor reception or whatever-I can cancel at any time-NO CONTRACT!! I'm in. 1 Replies - Latest reply on 03/16/2011Add reply
Cricket has the worst service I've ever had in a cell phone. I've only had it for a month and everyone I call complains, they can hardly hear me ever no matter where I am. I canceling and getting a new provider. Add reply
Cricket Broadband and Employees suck!
MADISON, WISCONSIN -- On Tuesday, January 4, 2011; I purchased a wireless broadband from Cricket from East Towne Mall. The man that was taking down my information, asked me for my license, and I informed him that I had just ... read full review
A Cricket Wireless Christmas!
SAN DIEGO, CALIFORNIA -- A Cricket Wireless Christmas!
On the ninth day before Christmas
Cricket wireless sold to me:
A brand new cell phone and plan.
On the eighth day before Christmas
Cricket wireless sold to me:
Promises ... read full review1 Replies - Latest reply on 12/26/2010
Worst Customer Service EVER!
Okay, for the record, I was a very happy Cricket customer up until a month and a half ago. That's when I went to upgrade my phone. Even though the phone I had purchased in Las Vegas worked very well ... read full review1 Replies - Latest reply on 12/04/2010
Has anyone else out there had the time from hell trying to reach a Cricket representative over the phone. It takes for ever to get through and thats only of you are lucky. We are paying for a service, but yet we can not even call and talk to someone....
1 Replies - Latest reply on 10/28/2010Add reply
Cricket, you really need to treat your customers better:(
Do not be misled by the hype. This was the worst experience ever. Found out you cannot cancel an order even if the phone is not in stock. Had to wait for the phone to become available, have it shipped, refuse delivery and then wait 30 days for money to be credited back to my account. You will do better paying a little more for service and getting what you want. 1 Replies - Latest reply on 10/08/2010Add reply