Cricket Wireless - Page 2

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Be Careful of How Much Money is in Your Account
Posted by on
Rating: 2/51
I was on a $55 per month pay-go plan, and on the 1st of each month Cricket would take $55 out of my account to pay for another month of service. At the end of August I put $110 in my account to pay for September and October - just because I always feel better when I have extra money in an account; however, on 9/27 I called to cancel my service and receive the $55 remaining in my account. No dice. Once you put money in your account, it is theirs. They do not give refunds, even for service you never receive, and this information is nowhere to be found in the literature I received when I signed-up with them.
     
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boltonlourdes31 on 2012-09-27:
My call back on
leet60 on 2012-09-28:
This is one of the common problems with cellphone subscribers, they either do not read or do not understand the terms of service they agree to. With Cricket Paygo they specify: AMOUNTS PAID FOR SERVICE CHARGES ARE NON-REFUNDABLE. IF YOUR SERVICE IS TERMINATED FOR ANY REASON AND YOU HAVE A POSITIVE BALANCE IN YOUR SERVICE ACCOUNT OR FLEX BUCKET SERVICES ACCOUNT, YOU WILL NOT BE ENTITLED TO RECEIVE ANY REFUND.

Sorry for your experience, but as always, you should practice the caveat of "buyer beware".
CalliK on 2012-10-01:
I bought this through HSN, and I have reviewed all the materials I received. I received materials about the phone, about HSN, about the promotion (get two months "free"), and the phone number and code to contact Cricket to start my two free months, I received no terms of service and no information about Cricket. When I called to start up the service, I was only told by the Cricket rep I could either deposit money into my account or have them automatically charge my account. That's it.
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I Paid For Activation And I Wasn't Aware Of All The Lines In My Account
Posted by on
I went to a authorized Cricket dealer and activated my phone for $55 and that was for the first month. Now that my bill is due I find out that the phone is not only in someone elses name but the account has 6 other lines on it. I went to another Cricket store to get it corrected and he called customer service for me. When he got through to them he let me speak to them. The customer service agent said she couldn't do anything about it until I show a receipt. Any other customer service agent would have taken care of it over the phone. Cricket is not worth your time or money because everything about the sucks. I think my money is good with T-Mobile.
     
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tnchuck100 on 2011-08-29:
There is a lot of missing information here. Let's go with what we have. If the account is not in your name just walk away from Cricket. Dispute the $55.00 charge with your credit card company. Find another provider.
At Your Service on 2011-08-29:
Something sure is missing here. To begin with, why is the account not in your name?
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Please Read
Posted by on
WISCONSIN -- Hello everyone. I work for Cricket Communications. I have been with them for 2 years now, and am the manager at my store in the Oregon Wisconsin area. What I do not get is how many complaints people post. I understand sometimes you can't understand our customer service because they are foreign, but what you have to understand is more than 90% of any company, (NOT JUST CELLPHONE COMPANIES) outsource their customer service. Cricket lists their full terms and conditions included with purchases and online. A lot of people want to point the finger at someone else but themselves when they feel that they have been "done wrong", but what you have to understand is, NEVER SIGN ANYTHING BEFORE READING IN FULL! I have a 4% return rate and that is due to structures coming into effect for my broadband purchases. There is no way to know if a device will work inside your house because everyone's environment is different. Best thing is to find someone that has the device and test it out in your house before making your purchases.

Be aware, you should always research any purchases before making and decisions. I love my Cricket phone and I love my job. I just wish people would understand that every company has rules they have to follow. Trust me we are not out to get you. Cricket has been around for 11 YEARS! We are not going anywhere. We are the best cheapest wireless, PERIOD!
     
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NanS123 on 2011-01-20:
Amen Sista, amen.
spyder461 on 2011-01-29:
I would like to make a few points.
1. You are not the cheapest, your prices are the same as several different providers that I've looked into.
2. When a company states that they are the best, that is advertising. No company is going to say they are sub-par. To really be the best your customer base must agree. With ratio of bad reviews to good reviews, Criket's customer base definitely does not agree with your assesment.
3. Just because everyone is outsourcing their support is not an excuse for poor support. If Cricket's customers are unable to understand the support rep, then they are unable to effectivly do the job which is to assist the customer who needs help with a service they have paid for.
4. Blaming a customer for the a company's short falls is not a good way to keep an old customer, or win new ones. To expect a customer to go out and find another customer to test the functionality of a device instead of properly checking the coverage area is poor customer service. The reivew that I believe you were referencing states that the individual's home was outside Criket's coverage area. If the correct address had been checked this would have been found out before the sale.
Just because you're inexpensive does not place all the responsibility on the customer to do your job. When someone pays you for a service, no matter the price, they have a reasonable expectation to receive decent customer service. If that is not provided, I would not be surprised when people post poor reviews.
I do realize that more people post poor reviews than post good ones, but I have yet to see a good review. Not an excellent review, but just a good one.
Ytropious on 2011-01-29:
I agree 100% OP!
NanS123 on 2011-01-30:
One other thing not mentioned is a little thing called buyer's remorse. If you get it home and it does not work, take it back and get a refund.
LisaB314 on 2011-02-03:
I am using Cricket's broadband service and really don't have a problem with my Internet service, I have a problem with the so called "customer service". The issue is not that your reps are foreign, it is that seem incompetent to help with any concerns that I have every time I have called in. I called in today with some billing questions.. after entering into the automated service that I wanted broadband service, I waited on hold for 10 minutes only to be told that I have reached the customer service line for phones only. She said she was sending me to the broadband department so I waited on hold for about 10 minutes but hung up due to frustration. I call right back, and again after being given a choice, I enter #2 for broadband service.. same thing happened except this time, the agent told me that "they didn't have a transfer button there" and that she would have to give me the number.. IT WAS THE SAME NUMBER I HAD BEEN CALLING. This is just unacceptable customer service. I have Sprint cell phone service which outsources most of their calls but guess what? They answer every time and within a reasonable time frame, they answered my questions or found a supervisor if they couldn't help. They were polite, helpful and professional. The bottom line is your customer service is horrible and any customer who has ever called in knows it.
sclabrl on 2011-03-16:
If my phone rings and I can answer it and talk-that's all I need. If I can text too, even better. My Cricket does them both, guess I one of the very few happy Cricket customers...and I'm saving a ton of money...
tbplayer on 2011-06-29:
a friend moved to my state...leaving a bad relationship. went to cricket...was told her that plashing her phone might not take and it would cost 100.00 every time to redo it. she could buy a cricket phone for the same price. got it home...no owners manual, the cd was the same as the brochures. after 3 days of not getting it to work properly, we went back to the store, to return it and have hers flashed...same price , straight trade. she was told that it had been used for 34 minutes and could not be returned. called customer service...pointless, got someone in the claims dept. gave her the location of a corporate owned store ( not a dealer) they told her (I was there) that it was the dealers problem and they had no contol over them. asked why customer service sent us here, his reply was" because "we have the most knowledge" they refused to help sent an e-mail to a "regional " mgr. as my friend became more frustrated, the rep jimmy, kenny..what ever told her and I quote "if you keep getting upset...I won't help you" this was the louisville store on the outer loop. they are as truthful and helpful as a politician..beware!
very disappointed on 2013-08-06:
I got my son a cricket phone an he moved out state. He cannot even call me unless he get some thing call a bucket account because cricket don't have unlimited roaming. They want him to pay twenty five cent a minute for roaming. Totally ridiculous. Now to talk to him he has to buy another phone from another company because cricket don't have a package with unlimited roaming. VERY DISAPPOINTED, DID I SAY VERY, VERY DISAPPOINTS
If you r leaving the state you got your phone in check the state you r going to for service or you will be disappointed, Very disappointed.
Sign, VERY DISAPPOINTED
Dorita Williams on 2014-02-04:
Hello I do understand what you are saying however, when your phone doesn't work anywhere in your city that you know has coverage there is a problem and every problem that you have you got to pay one way or the other something is wrong with that. And as far as the consumer testing a phone before purchasing is impossible in most cases. That is the purpose of a sales Rep.
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Cricket Wireless Lies!
Posted by on
MILWAUKEE, WISCONSIN -- I went to the Cricket store in Brown Deer, WI on 8/24/10. Katrina a sales representative helped me and told me that I could get Unlimited Roaming added to the plan for $5.00 more and with where I live (West Bend, WI), I would need Unlimited Roaming because when I’m at home it’s roaming. I paid for the phone ($139.99) and my first month’s service payment of $37.47 (As shown on receipt). On 9/8/10 my phone would not allow me to make or receive calls, saying I ran out of roaming minutes! I called the 1-800 number for Cricket and they told me there’s no such thing as unlimited roaming, your give only 30 minutes of roaming for $5.00 which is not what I was told when I bought the phone by Katrina the sales representative I tried calling the Brown Deer store on 9/8/10 and left a detailed message. I called again 10:30 am on 9/9/10 and got voicemail. Again I left another detailed message and never heard anything back. So I drove 35 minutes to the Brown Deer store to return my phone. There return policy said you have 30 days to return merchandise and I have had my phone for less than 30 days. I got to the store and they told me they could not refund me any money because I had talked on my phone for more than 30 minutes! They told me it was crickets policy and there was no way they could give me a full or even a part of a refund! I don't even know why I got this phone, oh wait because I thought I was going to be getting Unlimited roaming but am not and now I'm stuck with a $139.99 phone I can't even use and Cricket won't take back!!!!
     
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sticky78 on 2010-09-21:
I see....when you want to talk to a manager,,good luck
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Crickect Has The Worst Customer Service in the world!!!!!!!
Posted by on
Do NOT!!!!!! DO NOT!! get a Cricket cell phone or plan. This is fact: I have paid my bill online through the "My Account" on the Cricket web site, and not only did they turn my phone off but claims to not have received my payment, when they must have forgotten that if you pay online there is an automatic confirmation number sent to you right after you pay online, and one sent to your e-mail saying thank you for your payment. Like a receipt basically. I told them that I have that e-mail as my proof and they say this: You might have paid a false website, Oh we don't control the e-mails that goes out, Did you pay before 6pm est time?,

I was able to counter all of these questions in the e-mailing back and forth between Cricket support and myself.

Eventually they finally said well call 1-800-Cricket and or *611 for customer service and they will be able to help you with this inconvenience. Okay right call customer service no problem..........
.............................calling......calling............................calling......Oh wait a minute! when your phone has recently or if your phone is about to be disconnected you can't reach a customer service agent. No matter if it's 1-800-Cricket or *611 from your cell phone, it do not matter. You can NOT reach an agent, and they know that.

So I knew when they told me to call customer service they were just trying to shut me up and just pay this months bill and next all at one time. If you take notice, you will see your bill being high ever month if you just make monthly payments, it's because they charge you the next month bill in advance. I hate Cricket. I really do. Can you get a plan that has unlimited everything including web for about 55$ a month..yes you can, but is it worth all the trouble when one becomes inconvenienced by Cricket and there constant mistake making unprofessional system failers, I don't know. Maybe try Boost mobile. Times are hard but I only have Cricket because it's the only plan that I could afford at the time. Cricket should be embarrassed by the way their customer service treat people.
     
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Anonymous on 2010-08-18:
Were you also able to show that the payment was deducted from your bank account?
Rotton on 2010-08-19:
Yes. My bank account does show that the transaction is pending , but it does show that the payment has been approved.
I HATE CRICKET CUSTOMER SERVICE (NO SERVICE) on 2011-11-29:
I AGREE !! THE CUSTOMER SERVICE TOTALLY SUCKS!! MAKE A BRIDGE PAY AND THEY CUT YOU OFF ANYWAY. THEN TRY, JUST TRY TO GET A REP ON THE PHONE.. IT MAKES MY BLOOD BOIL -- I AM GOING TO TRY BOOST. CUSTOMER SERVICE CANNOT BE ANY WORSE THAN CRICKET!!
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Cricket Wireless CUSTOMER SERVICE does not exist
Posted by on
I must be stupid, I have been burned twice by this company, the first time with a cell phone that I had, the battery died (choked and died-DNR) I went to the local store, the girl behind the counter messed around it for about 5 minutes, tossed it on the counter and said that she could not get the back of the phone off, stated that I should just buy a new phone, turned around a walked off. I called the "1-800 #" and they nicely told me that insurance would not cover it, because I must have done something to the phone, but I could go up to the local store and see if they could fix it, when I told them what happened, they insisted that it did not happen, "they do not hire bad customer service reps". Moving on- I switched carriers, and for a little more a month "not much more" I went to Verizon for phone services.
Fast forward to present day- my son got a laptop for Christmas, I wanted him to have Internet services, it was last minute, so I went to Cricket and bought the modem, and was on my way (boy I just wished I would have waited) I tried to pay my bill in January, albeit a day late, I know my fault, they had already cut the service off(understandable) I went to the local store to pay, however the guy at the store said that because it had been turned off, he could not help me without the actual modem, so I went home and the next day went back with the modem and was told he still could not help me, I asked him to reactivate it, start up a new account and I would pay all the fees associated with it, he informed me that I had to buy another modem- at that time I left. I tried to get help online, and called their 1-800 number that they listed, the guy on the phone, told me that he only processed new orders and gave me another 1800- to call, I called this number, I do not think this number has any customer service people associated with it, I pressed the option to reactivate, and was told to go the nearest store, I tried every option, but without a "phone number for the account-because it had been turned off" it was pretty useless, I tried to press 0, the system HUNG UP ON ME.

While I understand the appeal of Cricket, the unlimited, no credit check, no contracts etc. However with the crap you have to put up with, I think that it is worth the little extra money you have to pay with Verizon to get the customer service, people that actually answer the phones, email reminders about invoices due, stores everywhere, with more than 1 person in each store, and the convenience of being a day late and not having to go through heck.

In researching, I have found that Cricket is actually rated one of the lowest for customer service, actually next to last.

I will never make that mistake again, shame on me for getting burned twice!!! No third time!!!

Beware and be smart

     
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Anonymous on 2010-04-06:
I absolutely agree that Cricket's customer service reps have almost no customer service skills.

From in-person assistance to over the phone, with the exception of one person and once instance where my handset was considered in warranty (and so replaced when I had an issue), my experiences with this company have bordered on hellish.

Their (usually) refurbished phones are overpriced. If you have a problem with the phone within the first WEEK of owning it, good luck getting it replaced. Their phones seem to need to be upgraded frequently, resulting in the necessary purchase of at least a phone per year, if you keep their service past one year.

Don't EVER try to get a cash refund for ANY reason. I don't believe they do those, as I've heard many (in-person) customers complain. (My own experience with their no-refund policy occurred when I switched to another company with time still left in the month I had already paid for. Although my phone was cut off when I ported, when I asked for an $8.00 refund, the customer service agent got nasty with me then hung up on me.)

If you go in person to make a payment, request customer service, etc., expect to wait. And wait. And wait.

At one point, our whole family had service with them because their unlimited plan was the cheapest around and no contract to boot.

However, after experiencing the way they treat customers, we have taken our dollars elsewhere.

Honestly, if Cricket offered us all free service, I would pass.
jameichat on 2010-04-16:
You should check out Fuzion Mobile- Much better coverage and better service...It is autopay and unlimited....$49.95 a month- talk and text...I signed up and LOVE IT...And- you can have a top of the line phone and keep your number!
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Poor customer service
Posted by on
TENNESSEE -- The following email was first sent to Smith Micro since it was under Support for the program that launches the Cricket Wireless service at 9:30 P.M. Friday Oct 30, 2009. They provided me with an email address to Cricket Wireless Support on the following Monday which I immediately forwarded the message to. There has been no response, so I thought I would send you an email with the body of the text that was sent to both parties. By the way, we've already lost two of the seven clients I have recommended the service to. My step son says that he called Cricket Support earlier today and was informed that the bandwidth was throttled and will be this way for the next several days because of "excessive downloading". I don't put any stock in this statement as this has never been a problem before; Cricket Wireless is advertised as unlimited broadband, & the two clients I lost today to a local Internet provider used the Cricket Wireless service for less than a month. Please see below:

For the last two hours my Cricket Wireless modem has been running download speeds between 100-110 Kbps. Ping & upload speeds are typical (ping between 280-330, upload speed is 90-120 Kbps). Do you have a server down? Weather is clear here. Download speeds generally range from 400-700 Kbps.

Generally, these speed reductions are only seen in this area from 2 A.M. to 3 A.M. I'm assuming a server reboot or other maintenance is being done at this time as this always happens regardless of the time of year.

I reside in Atoka, Tn., approximately 25 miles north of Memphis.

Operating System: Windows XP Home
Windows OS Version: Windows XP Home Service Pack 3

System scanned for viruses and other malware. System is clean. Last Windows update run Thursday 10-29-09. Antivirus updated at this time.

Additional system used to test modem is a Dell server running Windows 2000 Pro. Windows updates and antivirus updated same day as the above system. This system also clean. Same problem.

Problem detected with Session Information window provided by QuickLink Mobile software, verified by www.whatismyip.com/speedtest/index.asp.

It is now 75 hours later and I am running a new application, http://www.speedtest.net; it also reports poor results. I am a local tech in the area & have gotten calls from three clients so far wanting to know why their Internet service is running slow. Current results as of Tuesday, Nov 3rd at 1:00 a. m.:

Ping: 543 ms. Should be between 280-330 ms typical.
Maximum download speed: 130 Kbps. Should be between 400-700 Kbps.
Maximum upload speed: 100 Kbps (normal).

I informed my clients that I would contact them as soon as I received an answer from you. Are you upgrading your servers? Satellite hit with gamma radiation bursts? Is this the new normal my clients can expect? They & I are not happy. All these users use both desktops & laptops. I myself have two desktops & one laptop. Please respond as soon as possible so I can contact my clients and let them know when service can be expected to return to normal. This is a service I highly recommend because of the price & past reliability.

I have tested the service again as to the ping, download speed, and upload speed as of 12:40 A.M. today, Wednesday, Nov 4, 2009. A response from you would be appreciated in this matter. If this email has been sent to the wrong department, please forward to the correct department at your earliest convenience. Thank you.

I received a phone call from the Escalation Dept. on Friday, Nov. 6th, 2009. I was not able to take the call at the time and a message was left by Xxxx X. Xxxxx requesting I return his call on Saturday, Nov. 7th. He informed me that he normally doesn't work on Saturdays but would be in the office at 8:00 A.M. the next morning my time to take the call. When I attempted to contact him, all I could reach was the answering machine. I left a brief message that included a call back number and a request to contact me at his earliest convenience. It is now Monday Nov. 9th at 8:05 A.M. my time and I have once again attempted to contact Mr. Smith at the phone number given. Mr. Smith no longer occupies the office or the phone number has been rerouted to another office occupied by a gentleman who is only identified as Xxx. I shall wait on this phone call until 12:30 P.M. today to see if a return call might be forthcoming.

No phone call was returned in what I expect to be a reasonable time. All I can conclude at this point is that their customer service is lacking or they do not wish for me or my clients to participate in their services anymore. I cannot recommend this service as truthful as far s their advertised claims any longer.

I am forwarding a copy of the final message to Cricket Wireless, the email address listed for Bill W. Smith, and the Better Business Bureau in Denver, Co. No further contact will be required. Our cell phone has been switched from Cricket to Cellular South. We will also be switching our broadband Internet connection to the local company that provides this service. I would like to say we did appreciate the service you have provided the past two years and are sorry we have to part company.


     
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james on 2011-07-06:
do you know crickets boss name and e-mail address?
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Worst Customer Service Ever.
Posted by on
It all started when I had to move from Phoenix, Arizona to Windsor, California. I took my cricket phone with me and all was well. I decided to make my monthly payment 5 days in advance on October 9th. I paid a total of 53.86 for my services which would be billed from October 14 to November 14th. Now on October 10th the phone broke. I had insurance on it and went through the proper channels to get a replacement phone, which cost me 50.00. I received the phone on October 14th. Unfortunately because of my move I was unable to activate my phone and was told I would need to go to a cricket store to do so. The nearest store is 150 miles away and I am unable to get there. So I told them to disconnect the services then and I wanted a refund on the 53.86 for services since I was unable to use them. I was told everything would be fine I would receive my money in 2-3 weeks. I then called their insurance company, The Signal, and got them to issue me a refund for the 50.00 deductible, and I had to send both phones back. I just received the refund from The Signal today, November 7th. I called Cricket to check on the status of my refund from THEM since I had not received it yet. I was told there were no notes stating that, and that the services were still active. I spoke with a supervisor. She told me she would get right on it it would take 7-10 days for it to be issued and that I needed to go and fax her my bank account info showing the payment was taken out. I did so and called back 2 hours later. I spoke to a different representative, and explained my situation and asked if my fax had been received. She told me this was the wrong department. I asked for a number to reach the correct department and she said she didn't have it. I then asked for a supervisor and she told me to call back in 30 mins. I was explaining to her how ridiculous that was since you never get the same place two times and she HUNG UP on me. I then called back and spoke to another supervisor, a female. She was very rude and unhelpful and told me that she couldn't assure me I would even receive a refund. This was the first I have heard of anything like that, and I was trying to ask WHY that would EVER be. She couldn't tell me why and told me there would be an investigation. I told her I wanted to make sure my Fax was received since it is personal information. She told me she was unable to verify this and to call the Main cricket store located in California. I called and spoke to a female. She told me I was misinformed and she couldn't help me at all. I had to call cricket's 800 number, AGAIN, and ask for a supervisor. When I got someone on the line, I didn't get her name unfortunately, but in the middle of me explaining my concern I hear her exclaim "Oh, my lip balm!!" She was not paying any attention to me so I promptly asked for a supervisor. I talked to a male and explained my issues. He pretty much told me the same thing that there would be an investigation and someone would call me. I advised him I do not trust their company to call me back and that I would call back in a week. I was told it would take up to 2 weeks JUST TO FIND OUT IF I AM APPROVED FOR MY MONEY!!! I wasn't even able to use the service I didn't even have a phone. I am being put through this frustration for an error on their part, and I seriously feel like I was not helped, or treated properly.
     
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Flexanimous Fellow on 2009-11-07:
Well, it wasn't really their mistake. You decided to cancel because the nearest store was 150 miles away. Not that I blame you, I just don't see how that sentence fit in.

Good luck
tnchuck100 on 2009-11-07:
When Cricket made this statement: "I was told everything would be fine I would receive my money in 2-3 weeks." it then became their mistake.
ulostmycrayon on 2009-11-09:
Exactly. I HAD to cancel services. Why would I pay for a month of service with a phone I could no activate? They told me they would refund my money and 3 weeks later when I called to check on the status, they told me there were no notes of that conversation, and that my service was still active. Mind you, I DIDN'T even have a phone. I had to send both back to the insurance company.
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Cricket Rebate Scam
Posted by on
Rating: 1/51
NEW BRAUNFELS, TEXAS -- Cricket promises a $200 Visa card rebate on a $299 phone. Great deal, right? Only problem is they tell you close to the end of the program that you didn't send all the correct info, rebate denied and it's too late to resend the info. We sent all the correct info, witch they admitted, but it's too late to get the rebate now. The phone's OK but I damn sure wouldn't buy a phone for that much. All I need it for is a phone, and the camera is nice but that is stupid expensive for a phone if you don't use it for internet, etc. I'm not the only scam victim I know of, no one I no has gotten a rebate form Cricket. "Sorry we can't help you" Translation tough shit, you lose.

Next stop BBB and Attorney General's office.
     
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Bad Customer Service, Order Off Internet
Posted by on
Rating: 1/51
LEES SUMMIT, MISSOURI -- When I ordered my phone from the call representative nearby, they told me that once I get my phone it'll be ready to use. Once I got my phone, I read the introductions and it told me I need to keep it charged over night. We'll I did so, and I continued the activation instructions. Activation unsuccessful.

I called the customer service (located in India!!!) And they kept on saying um okay yes yes okay [snip] stupid [snip]. They told me that they cannot activate it and told me to go to the nearby store. I did that and the store even told me they cannot even activate it and I need to go to a corporate store located 45 minutes. I told them[snip] that, that is stupid and I want to return my phone.

I've asked these people to go get their supervisor and they kept on saying "I am looking for one" but keeps on picking up the phone every minute to see if I'm still here.

Do not use Cricket Wireless, worthless [snip] company which their customer service is in India. All store reps are foreigners!
     
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