HOUSTON, TEXAS -- I started Cricket PayGo service on Dec 31, 2008. I paid in store to add minutes to my phone. The plan I chose was $1 a day for unlimited phone calls only to be charged on days the phone was in use. I used the phone for two days. The phone was turned off for about a week and when I tried to use it again it was disconnected.
I called Cricket from a different phone and was told that the phone was disconnected and they did not have information on what days the phone was charged for. "Oh well," I thought. I was not in the mood to argue so I asked them to reactivate the phone and apply minutes that I purchased at Wal-Mart from a Cricket PayGo card that is powered by Fastcard a registered trademark of InComm. I checked my balance at 10:30 pm to assure my $15 was added to my account. It was there, yeah! WRONG!
The next day I tried to check the balance on my phone and got the dreaded busy signal that is heard when a phone is disconnected. I dialed my Cricket PayGo telephone number from a different phone and sure enough it was cancelled. I called Cricket and after being hung up on 3 times was informed that "research" would have to be done on my account because they did not show that I added minutes to the phone. Cricket claims they can not track InComm refill cards. They said I must call the 800 number on the back of the refill card. I attempted this to no avail because you can not reach customer service just an automated machine.
So here I sit with a refill card and confirmation number that Cricket PayGo claims that they have no record of. Basically the whole setup is a scam. If you want cheap phone service just get the basic plan from Cricket. I have never had trouble with the regular Cricket's customer service, but PayGo is out of the question. It is a rip off and not worth the time and frustration. Just wanted to give a heads up to everyone. BEWARE!!!
ARVADA, COLORADO -- I have happily been with Cricket since 2005 and have never had to deal with customer service before yesterday, 5/19/08. I was late in paying my bill and called the *611 number to pay up. I received a confirmation number after payment and was told my phone would be activated in approximately 30 mins. After waiting a couple of hours, I called the *611 number only to hit a voice automated system telling me I could not proceed to any other options unless I paid my bill! I needed to simply SPEAK to a live person to see why after paying my bill my phone was not turned back on. I tried 7 different numbers all which would not lead me to a live person.
I went on the website mycricket.com to find contact info, or an email address and found nothing. On 5/20/08, more than 24 hours after paying my bill, my phone was still not activated. In desperation, I call the web sales number to get a live body and was told they could not help me and that they had received my specific complaint a lot at their office. I then call the rebate number, got a live person who also said they could not help me, different system, blah, blah, blah. I asked to speak to a supervisor who told me she could not help, had no other additional numbers for me to try to "sorry, we hear this a lot."
Finally I called a number I found when I googled "Cricket customer service rep" and got a gentleman who gave me the number that finally worked!!! It is 1.866.384.4425. When I spoke to the live body and gave her my confirmation number she could not see why my phone was not reactivated yet, but turned my phone on manually, lectured me about paying my bill on time, and then asked if I would be interested in upgrading my service, newer phone, etc. INCREDIBLE! I know being without a phone for two days is not the end of the world, but what is wrong with Cricket's customer service?
The web is full of complaints that had I seen before I bought my Cricket phone, could have swayed my decision to not go with them. I shudder to think of the headaches I could have if I had re-occurring problems with my phone. I have had one problem in 3 years. Anyway, buyer beware!
SAN DIEGO, CALIFORNIA -- A Cricket Wireless Christmas! On the ninth day before Christmas Cricket wireless sold to me: A brand new cell phone and plan. On the eighth day before Christmas Cricket wireless sold to me: Promises they could not keep and A brand new cell phone and plan.
On the seventh day before Christmas Cricket wireless sold to me: Unending frustration and anxiety, Promises they could not keep and A brand new cell phone and plan. On the sixth day before Christmas
Crick wireless sold to me: The belief they were truthful, Unending frustration and anxiety, Promises they could not keep and A brand new cell phone and plan.
On the fifth day before Christmas Cricket wireless sold to me: A bucket full of excuses, The belief they were truthful, Unending frustration and anxiety, Promises they could not keep and A brand new cell phone and plan. On the fourth day before Christmas Cricket wireless sold to me: Escalation to the next department, A bucket full of excuses, The belief they were truthful, Unending frustration and anxiety, Promises they could not keep and, A brand new cell phone and plan.
On the third day before Christmas Cricket wireless sold to me: Anger I am ashamed of, Escalation to the next department, A bucket full of excuses, The belief they were truthful, Unending frustration and anxiety, Promises they could not keep an A brand new cell phone and plan.
On the second day before Christmas, Cricket wireless sold to me: No resolution and no local customer support, Anger I am ashamed of, Escalation to the next department, A bucket full of excuses, The belief they were truthful, Unending frustration and anxiety, Promises they could not keep and A brand new cell phone and plan.
On the first day before Christmas, Cricket wireless after threats to write the FCC, Grudgingly fixed my service, Cared less if the problem got fixed, Cared nothing about me as a customer, Sent me a message when my next bill was due, Never followed up on my complaints, Refused to give me the number to the presidents office, Were rude - arrogant - secretive And Not once wished me a Merry Christmas! Corporate office in San Diego.
So buyers beware. The commercials that all show Whirlpool to be the experts in customer service are a ruse. The long warranty on their products is useless unless you live within driving distance to their repair center. I will ban Whirlpool forever. Also, shame on Lowe's for not advising or notifying consumers about the conditions of the warranty and associating themselves with such a cheap product.
Okay, for the record, I was a very happy Cricket customer until a month and a half ago when I went to upgrade my phone. Even though the phone I had purchased in Las Vegas worked very well in San Francisco, the company could not activate my new phone because I was not in Las Vegas anymore. They even went so far as to say that I needed to fly back down to Vegas just so the phone would activate. Right. My answer was to return the phone for a full refund, then enlist another carrier who could actually meet my growing needs.
So I packed up the phone, sent it back to Cricket via UPS, and waited for my debit card to be credited the $120.44 the phone had cost me. Over a month later, I'm still waiting. Cricket's return policy says that refunds can take up to 30 days from the time the return is received by them. I even gave them the benefit of the doubt and waited a few extra days. When I called the Customer Service line, it quickly became clear that they had no intention of returning my money.
First, they tried to tell me that they had not received the return. Then I gave them the UPS information, showing that the phone had been received by them on 10/27/10. Seconds later, the call was disconnected on their end. So, I tried again. This time, I was told that there was no supervisor available to speak with me, and that the best the representative could do was file an internal investigation report to see what had happened. Clearly, Cricket is well-versed in the arts of frustration and stall tactics.
When nothing happened in the promised 24 hours, I called back. Again, I was hung up on. Again, no supervisor was available to speak with me. Again, I was put on hold for over 5 minutes. Again, there were no answers and only frustration. The people to whom I was speaking could not grant the refund, nor could they connect me to the department that authorized refunds. I was left with the impression that I will never see my money again unless I go to my bank and complain about the transaction.
Bottom line? DO NOT DO BUSINESS WITH CRICKET. Convenience and coverage are not worth the hassle you will face when something goes wrong--and it WILL go wrong. It's really sad that Cricket devalues its customers so much. They could have been a great company, and a viable challenge to Verizon, Sprint, AT&T, et al. But they decided, instead, to be another failure that didn't understand the fundamental necessity of effective customer service.
With not basing my percentages on what the "Main Stream Media" offers up for their take on the unemployment rate, like the other 12% of Americans unemployed, and countless others in search of ways to save a buck. After finally being released from the shackles of my previous 2 year contract with an undisclosed provider, (Hint, the name rhymes with Horizon). I decided to try to stretch my wings and fly free of contract bondage. That's when I was allured by "crocked", excuse me, "Cricket's" attractive offers of no contracts, and low unlimited plans.
I was in no way prepared that their promises of low monthly rates coincided with low quality customer service and low morale and dignity standards. This company false advertises their services and conveniently leave out details of their delivering of these lackluster service. It was extremely troubling to find that my bill of $81.76 (wireless/broadband bundle) had increased more than double of its original amount. Their star studded customer service representative informed me that it was an error on their part (No... really???) and for me just to pay my regular amount as normal.
But the fact of the matter is that the remaining amount that was required of me to pay do to error was being carried over every month as I continued to pay my bill with services uninterrupted. That's when my faith started to become shaky with this company, so I chose to cancel my broadband service after being very dissatisfied with the reliability, (that's another story). Every month that amount was carried over, and every month was my routine call to purgatory with the same complaint and given the same reply, just pay your original amount and disregard the rest.
Now after 3 month of this inconvenience I final get in touch with someone who I thought could assist me in correcting this matter, but was I mistaken. Just as incompetent as the previous C.S.Rs. She informs me (and I quote) that "Whatever the amount states on your bill, being error or not, the customer must pay or services will be disconnected..." WHAT!!! Yes. It didn't sit right with me either. People, save yourself the headache and steer clear of this company. They attract us hard working citizens just trying to get the most for our money with lukewarm promises of superior service and unbeatable rates.
But the fact of the matter is that you'll find yourself with mysterious charges to your bill, a lack of consistent service, and the dreaded offices filled with neanderthals posing as customer service reps. After my bowling ball on the toe experience with said company, the restricted freedoms of a contract with a more reliable and notable carrier doesn't seem so bad after all...
MONTANTA -- I bought a cell phone and an unlimited plan from Cricket Wireless. The phone came on a Thursday night the 24th of June. The phone was refurbished phone. It did not work and so on Friday when I called in and talked to someone they said I had to take it to any Cricket store and they would program it for me. I looked up one on the internet. I went there after work and waited for 45 minutes only to have them tell me that I would have to go to the main office which was about 20 minutes away. So on Saturday I went there and just to talk to someone the wait was 2-3 hours.
I had another appt and so did not get back to the main store until the 10th of July all this time not being able to use my phone. When I went in the lady at the counter programmed my phone and said she would put a note on my account because on the 22 they were going to want payment for the next month. So on the 22nd they send me a text to pay my bill. I registered on their website and tried to pay the bill with my ATM card. I was kicked off several times. So I tried calling them several times and got only a recording. Finally I went back online and gave them my account info so they could do a direct payment, as I hit submit it knocked me off again. So I said oh well.
I did try to call periodically the rest of the month and on to the next month. So all of a sudden the 20th of July they decided to take the money out of my checking account for the full 2 months. When I called them they just said "well there is no notes at all and I am sorry you had so much trouble but basically there is nothing we can do." So then I said "fine I want to turn my phone off but I want to wait until the end of the month." They turned it off that same exact day. I tried to dispute it with my bank but they won out. I will never use this company again and will tell all my friends and family and have all my friends and family tell their friends and family never never to use this company.
It's too bad you can't rate lower than a 1. I activated my Boost phone yesterday, did it all online, and was done in 5 minutes. I got my daughter a cheap Cricket phone to use with their $25 a month service advertised on their website. When I tried to activate online it said I needed to call them. So I called the number it said to. After being on hold for over ten minutes the person I spoke with told me I needed to talk to customer service and to call a different number. I did that. Sat on hold. Talked to a service representative who said I was at the wrong department and transferred me to the wireless department.
That person said they didn't offer the $25 a month plan anymore, but offered a $30 a month one. However, the $25 one included unlimited long-distance/voice, text, and caller-ID. The $30 plan was just unlimited voice/ID. I asked why the $25 service was still advertised on their website and literally pulled up the site and read it off to her.
She checked my zip code and said it was suddenly available, but she'd have to transfer me to another department to have the phone cleared and then they would transfer me back to her and she would finish it up. So I'm transferred again and this person says they no longer offer the $25 a month plan and the other representative didn't know what she was talking about.
She transferred me (YET AGAIN!!!) to someone else who told me the $25 plan was no longer available. After going through yet the same explanation as before he checked my zip and said whoops, it is available, but I'd need to be transferred to the department I was transferred to two transfers ago. I think the actual job of the Cricket reps isn't to help people, but to put them into an infinite loop of transfers so that they get frustrated and just give up. That's what I did. I returned the phone and will just set my daughter up on Boost as well. Reminds me of two things I've always been told: 1. You get what you pay for. 2. Indians are incredibly difficult to understand.
I signed up for Cricket less than a month ago and deeply regret it. The refurbished cell phone that they said should work just fine, and I could return for a 100% refund within 30 days if I didn't like it, did not work (people could not hear me well when I spoke into the cell phone). After countless phone calls to customer support (which is not located in the U. S., as admitted by one of the reps) with different recommendations from each representative (including driving 30 minutes to a corporate office in Reno, that, by the way, does not answer its phone or return calls) here is where I am.
I have spent an additional $125 purchasing a phone that works (full price) from a local Cricket franchise store, including a $15 ESN fee to activate the new phone, that replaces the original phone that does not work. Cricket will not credit me the $15. $3 is all that one representative offered!
I cannot access my online bill. No one can tell me why. The phone system does not recognize my date of birth when I call in for customer support. No one can tell me why. One representative even asked me to call them back because their system was down for maintenance.
I had to spend at least an hour on the phone having Cricket remove a different $15 ESN charge that I did not authorize and that did not resolve my issue during one of my many previous service calls to them. Cricket will charge me any used minutes on my defective phone if I return it, which was not disclosed when I purchased it. So, I am stuck with a defective Samsung phone -- DO NOT purchase their refurbished phones!
At this point, I don't trust Cricket and don't even like the fact that they have access to my credit card and birthdate info for my account. Bottom line -- I have used both T-Mobile (personal use) and Verizon (business use) with no issues. I switched to Cricket because their pricing seemed great. Now I wish I would have stuck with my past service providers, and I do plan on switching back to them within the next year after I've recouped some of my losses with Cricket.
DENVER, COLORADO -- Cricket Wireless advertises one month free cellphone service to get you to buy a Cricket phone and cellphone plan, but that is FALSE ADVERTISEMENT. They bill in 21 day cycles and by the time you get your phone through the mail (if you buy it from their websites) and get the phone activated, your free month is gone. And, you have to fight for those few days that you do get any credit to your bill. Out of a thirty five dollar cellphone bill, I got six dollars credit for one month free service. That's pitiful, and all the service for that month was horrible.
Every month, my service is deactivated and I get a recording on my phone to call customer service at 611 and wait thirty minutes to talk to some guy in India who can't speak English and try to explain why my phone don't work, which I have no idea, since Cricket is the one who turned it off for no reason. After several phone calls and two days later, I had to re-activate my phone.
Sometimes when I call other people, they tell me my caller ID says I am someone else. What is really happening is that they are double selling phone service, like AT&T and SW Bell used to do with party lines (remember them?). Now, it's happening with cellphones. More than one person has your cellphone number and that's why the phone service is so lousy and tied up all the time. You get this recording that the circuits are all busy, well they are, because more than one person is on your cellphone line with your cellphone number.
Cricket is paying off somebody to get away with all this because it's illegal. AT&T just got caught selling high speed internet and routing all the customers to slow internet instead. I got three dollars xx credit to my internet bill for it from the class action suit. Whoopee... That's a drop in the bucket and not worth the hassle of what I went through with their lousy internet service... Cricket should be prosecuted for their Deceptive Trade Practices and False Advertisements. But, you know what Barnum and Bailey Circus said about their out and out lies (Come see the half wolf-half human boy) sort of stuff... A SUCKER IS BORN EVERYDAY. It made them RICH.
We purchased a Cricket phone and service in November 2009. The payment was due on the 25th of each month. We paid by the 25th of each month and each and every month I had to call to reinstate the service because of non-payment. I had to send them the cancelled check as proof every month. So, in March 2010 I decided to use my credit card to pay, so it would be an instant payment. Didn't work, they still kept sending reminders that the payment had not been received.
They took the money out of my credit card account on April 22nd, 2010 and disconnected service on Monday, April 26, 2010. When I called to just cancel the ** service, they asked if they could please go over my account and see where the problem was. I was on the internet with my account up on the screen at the same time. The idiot told me that I had been late since January and that I was paying the month before with each payment I made. This is ridiculous because if you are 1 day late, actually change that, if you don't make the payment on the due date, they suspend your service.
So, the idiot either didn't know what she was looking at or bald faced lied to me. I told her that she was making me more and more mad trying feed me this line of BS and to cancel the account. I was not nice about it. Use Boost Mobile, it's more reliable, more phones to choose from and no BS from their Customer Service. They are actually helpful. Cricket is the worst service and even worse customer service. I hope they rot in hell. Anyone want to start a class action against them. I still have to get a refund of the money they took from my credit card and then cancelled the service. Complete idiots, that is all I can say about them.