Cricket Wireless - Page 3

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1.7 out of 5, based on 23 ratings and
75 reviews & complaints.

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No Problem Moving from AT&T to Cricket Wireless
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Rating: 5/51

ALBANY, NEW YORK -- I was hesitant to drop AT&T to move to another carrier, but wanted to find a more reasonable alternative to the $150/month I was paying for two phones (and that was after my 22% corporate discount). The reviews I read that mentioned problems with Cricket Wireless were cause for concern, but I read later reviews that seemed favorable. These appeared during later summer and early fall, several months after Cricket was acquired by AT&T.

I decided to take the plunge and ordered one new smartphone for my wife (to replace an aging iPhone 3G) and a sim card for my HTC One. I also ordered Cricket's "Smart" plan, with unlimited calling and texts, and 3 GB of data for each phone. The phone, a ZTE Sonata, was free after a mail-in rebate. The order arrived in just a couple of days and I activated both phones without a hitch. Our existing numbers ported over instantly and everything worked as advertised. The only issue was moving my wife's contacts from the iPhone to the Sonata, but I found software to do that fairly easily. All of my phone's contacts were intact. SMS messaging worked fine, as did data.

I did need to call Cricket customer service to have the two phones placed on one account (which also provided an additional $10/month discount). They picked up on the second ring and combined the accounts in just a couple of minutes. I could tell it was an offshore service center, but the representative spoke excellent English and had everything completed in less than five minutes. With Cricket, my monthly bill is now $80, compared to $150 with AT&T before.

     
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U.S. Sprint Phones Are Hardware Locked - Cannot Activate With Any Other Domestic Carrier
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Rating: 1/51

LOS ANGELES, CALIFORNIA -- Sprint phones sold in the U.S. are hardware locked domestically, so no other carrier can ever activate with that phone. CRICKET SHOULD KNOW THIS! Instead, they give no warning on their website and simply take the $. I had to waste several hours with their tech support (with heavy Indian, Filipino, or Latino accents) who clearly didn't understand what I was telling them. I confirmed it with Sprint and other sources. All you get is 'Invalid SIM'. The worst disaster could possibly occur if you also setup Cricket service and ported your existing # - you could lose the use of your current phone.

     
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Cricket Rebate Scam
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Rating: 1/51

NEW BRAUNFELS, TEXAS -- Cricket promises a $200 Visa card rebate on a $299 phone. Great deal, right? Only problem is they tell you close to the end of the program that you didn't send all the correct info, rebate denied and it's too late to resend the info. We sent all the correct info, which they admitted, but it's too late to get the rebate now.

The phone's OK but I damn sure wouldn't buy a phone for that much. All I need it for is a phone, and the camera is nice but that is stupid expensive for a phone if you don't use it for internet, etc. I'm not the only scam victim I know of, no one I no has gotten a rebate form Cricket. "Sorry we can't help you" - Translation: tough **, you lose. Next stop BBB and Attorney General's office.

     
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Bad Customer Service, Order Off Internet
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Rating: 1/51

LEES SUMMIT, MISSOURI -- When I ordered my phone from the call representative nearby, they told me that once I get my phone it'll be ready to use. Once I got my phone, I read the introductions and it told me I need to keep it charged over night. Well I did so, and I continued the activation instructions. Activation unsuccessful. I called the customer service (located in India!!!) And they kept on saying "Um okay yes yes okay ** stupid **." They told me that they cannot activate it and told me to go to the nearby store. I did that and the store even told me they cannot even activate it and I need to go to a corporate store located 45 minutes. I told them "** that, that is stupid and I want to return my phone".

I've asked these people to go get their supervisor and they kept on saying "I am looking for one" but keeps on picking up the phone every minute to see if I'm still here. Do not use Cricket Wireless, worthless ** company which their customer service is in India. All store reps are foreigners!

     
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Misinformation and No Refund
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Rating: 1/51

PITTSBURGH, PENNSYLVANIA -- I got the ZTE Chorus Muve music phone online from myCricket.com, I called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 muve music plan only works for this phone. I believed him and went with the $45 plan and not only did I not have access to my music feature I ran out of minutes in 2 weeks. I called and was told that the $55 plan works for that phone so I put $55 on the phone, still no music feature and I called the automated system to check on when I had to put more money on and was told I was on the $45 plan and had $9.45 extra on my acct.

I called and was told that the $55 plan isn't available in my area even though you have to put your zip code in to see available phones and plans in my area. I was told they don't offer refunds, I asked for a supervisor and was placed on hold for 35 min, I hung up, called back, was placed on hold for another 10 min, hung up and called back and finally got transferred to a supervisor and was told per terms and conditions they don't offer refunds. Ridiculous!!

     
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I Paid For Activation And I Wasn't Aware Of All The Lines In My Account
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I went to a authorized Cricket dealer and activated my phone for $55 and that was for the first month. Now that my bill is due I find out that the phone is not only in someone elses name but the account has 6 other lines on it. I went to another Cricket store to get it corrected and he called customer service for me. When he got through to them he let me speak to them. The customer service agent said she couldn't do anything about it until I show a receipt. Any other customer service agent would have taken care of it over the phone. Cricket is not worth your time or money because everything about the sucks. I think my money is good with T-Mobile.

     
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No Broadband Service And Took My 50$ Denying My Refund Request
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Cricket Wireless Sucks, They took my 50$ for free and I never received service. They said they would call me after troubleshooting the problem and I will get a call in 72 to 92 hours. I called in 48 hours cause they playing games. It should not take that long !!! Serious!!!! I have not received a call yet about my internet service. I walked into a store who put in a refund ticket and it was denied, and they said they suspended my service, and I would have to pay another 50$. Yeah right! Never!!! How can you suspend a service that was paid for? WHAT? I can see if I waited to call I called as soon as I saw it wasn't working, the first day. And after that they was always working on it. I kept calling cause it never worked and they know it did not work. they just left me in the air and would never call. I had to keep calling and they still have not called and said nothing. I paid for another service who is great no problems 4G Clear. I still need my money it should be a law where at some point they can't just steal your money like that. That is stealing.

     
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Please Read
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WISCONSIN -- Hello everyone. I work for Cricket Communications. I have been with them for 2 years now, and am the manager at my store in the Oregon Wisconsin area. What I do not get is how many complaints people post. I understand sometimes you can't understand our customer service because they are foreign, but what you have to understand is more than 90% of any company, (NOT JUST CELLPHONE COMPANIES) outsource their customer service. Cricket lists their full terms and conditions included with purchases and online. A lot of people want to point the finger at someone else but themselves when they feel that they have been "done wrong", but what you have to understand is, NEVER SIGN ANYTHING BEFORE READING IN FULL! I have a 4% return rate and that is due to structures coming into effect for my broadband purchases. There is no way to know if a device will work inside your house because everyone's environment is different. Best thing is to find someone that has the device and test it out in your house before making your purchases.

Be aware, you should always research any purchases before making and decisions. I love my Cricket phone and I love my job. I just wish people would understand that every company has rules they have to follow. Trust me we are not out to get you. Cricket has been around for 11 YEARS! We are not going anywhere. We are the best cheapest wireless, PERIOD!

     
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A Cricket Wireless Christmas!
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SAN DIEGO, CALIFORNIA -- A Cricket Wireless Christmas!

On the ninth day before Christmas
Cricket wireless sold to me:
A brand new cell phone and plan.

On the eighth day before Christmas
Cricket wireless sold to me:
Promises they could not keep and
A brand new cell phone and plan.

On the seventh day before Christmas
Cricket wireless sold to me:
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the sixth day before Christmas
Crick wireless sold to me:
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the fifth day before Christmas
Cricket wireless sold to me:
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the fourth day before Christmas
Cricket wireless sold to me:
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the third day before Christmas
Cricket wireless sold to me:
Anger I am ashamed of
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the second day before Christmas
Cricket wireless sold to me:
No resolution and no local customer support
Anger I am ashamed of
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the first day before Christmas
Cricket wireless after threats to write the FCC
Grudgingly fixed my service
Cared less if the problem got fixed
Cared nothing about me as a customer
Sent me a message when my next bill was due
Never followed up on my complaints
Refused to give me the number to the presidents office
Were rude - arrogant - secretive
And Not once wished me a Merry Christmas!

Corporate office in San Diego (858-882-6000)

     
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Worst Customer Service EVER!
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Okay, for the record, I was a very happy Cricket customer until a month and a half ago. That's when I went to upgrade my phone. Even though the phone I had purchased in Las Vegas worked very well in San Francisco, the company could not activate my new phone because I was not in Las Vegas anymore. They even went so far as to say that I needed to fly back down to Vegas just so the phone would activate. Right. My answer was to return the phone for a full refund, then enlist another carrier who could actually meet my growing needs. So I packed up the phone, sent it back to Cricket via UPS, and waited for my debit card to be credited the $120.44 the phone had cost me.

Over a month later, I'm still waiting. Cricket's return policy says that refunds can take up to 30 days from the time the return is received by them. I even gave them the benefit of the doubt and waited a few extra days. When I called the Customer Service line, it quickly became clear that they had no intention of returning my money.

First, they tried to tell me that they had not received the return. Then I gave them the UPS information, showing that the phone had been received by them on 10/27/10. Seconds later, the call was disconnected on their end. So, I tried again. This time, I was told that there was no supervisor available to speak with me, and that the best the representative could do was file an internal investigation report to see what had happened. Clearly, Cricket is well-versed in the arts of frustration and stall tactics.

When nothing happened in the promised 24 hours, I called back. Again, I was hung up on. Again, no supervisor was available to speak with me. Again, I was put on hold for over 5 minutes. Again, there were no answers and only frustration. The people to whom I was speaking could not grant the refund, nor could they connect me to the department that authorized refunds. I was left with the impression that I will never see my money again unless I go to my bank and complain about the transaction.

Bottom line? DO NOT DO BUSINESS WITH CRICKET. Convenience and coverage are not worth the hassle you will face when something goes wrong--and it WILL go wrong. It's really sad that Cricket devalues its customers so much. They could have been a great company, and a viable challenge to Verizon, Sprint, AT&T, et al. But they decided, instead, to be another failure that didn't understand the fundamental necessity of effective customer service.

     
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