Cricket Wireless - Page 3

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1.8 out of 5, based on 20 ratings and
72 reviews & complaints.

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Cricket PayGo Service And InComm Fastcard A Scam! Beware!
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HOUSTON, TEXAS -- I started Cricket PayGo service on Dec 31, 2008. I paid in store to add minutes to my phone. The plan I chose was $1 a day for unlimited phone calls only to be charged on days the phone was in use. I used the phone for two days. The phone was turned off for about a week and when I tried to use it again it was disconnected. I called Cricket from a different phone and was told that the phone was disconnected and they did not have information on what days the phone was charged for. "Oh well," I thought. I was not in the mood to argue so I asked them to reactivate the phone and apply minutes that I purchased at Wal-Mart from a Cricket PayGo card that is powered by Fastcard a registered trademark of InComm.
I checked my balance at 10:30pm to assure my $15 was added to my account. It was there, yeah! WRONG!

The next day I tried to check the balance on my phone and got the dreaded busy signal that is heard when a phone is disconnected. I dialed my Cricket PayGo telephone number from a different phone and sure enough it was cancelled. I called Cricket and after being hung up on 3 times was informed that "research" would have to be done on my account because they did not show that I added minutes to the phone. Cricket claims they can not track InComm refill cards. They said I must call the 800 number on the back of the refill card. I attempted this to no avail because you can not reach customer service just an automated machine. So here I sit with a refill card and confirmation number that Cricket PayGo claims that they have no record of. Basically the whole set up is a scam. If you want cheap phone service just get the basic plan from Cricket.

I have never had trouble with the regular Cricket's customer service, but PayGo is out of the question. It is a rip off and not worth the time and frustration. Just wanted to give a heads up to everyone. BEWARE!!!
     
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sticky78 on 09/17/2010:
yes the same thing happened to me..all I got was the runaround..from what I can tell,it seems the card you add to start the service is more of a activation cost then they make you buy another card..I'm telling all of you folks,,please go with net10..I have still happy after 5 yrs..go to their website & see for yourself..free mins when you buy a phone..TRUST ME.
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Excellent
Posted by on
Rating: 5/51
UPSTATE, NEW YORK -- Really surprised by all the negative reviews. My experience has been nothing short of amazing. I have the pro plan for $60 a month (55 with autopay), which gives me unlimited talk and text, and 10 gigs of 4g data. I get 8 to 10 mbps speeds on 4g which is really fast. Virtually every other prepaid service that advertises 4g would give me 3 to 4 mbps. Coverage in upstate ny is excellent. I used to be on contact with AT&T and paying $110 a month after taxes I got 250 minutes and only 3 gigs of data. Sure 4g was faster getting 20 to 25 mbps, but 8mbps with Cricket is plenty fast, streaming HD videos no problem. And unlimited talk and text all for half the cost of a contract. And 10 gigs of data a month! Amazing. Personally I think Cricket is the best value for the money so if there coverage is good in your area I highly recommend them.
     
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No Problem Moving from AT&T to Cricket Wireless
Posted on
Rating: 5/51
ALBANY, NEW YORK -- I was hesitant to drop AT&T to move to another carrier, but wanted to find a more reasonable alternative to the $150/month I was paying for two phones (and that was after my 22% corporate discount). The reviews I read that mentioned problems with Cricket Wireless were cause for concern, but I read later reviews that seemed favorable. These appeared during later summer and early fall, several months after Cricket was acquired by AT&T.

I decided to take the plunge and ordered one new smartphone for my wife (to replace an aging iPhone 3G) and a sim card for my HTC One. I also ordered Cricket's "Smart" plan, with unlimited calling and texts, and 3 GB of data for each phone. The phone, a ZTE Sonata, was free after a mail-in rebate.

The order arrived in just a couple of days and I activated both phones without a hitch. Our existing numbers ported over instantly and everything worked as advertised. The only issue was moving my wife's contacts from the iPhone to the Sonata, but I found software to do that fairly easily. All of my phone's contacts were intact. SMS messaging worked fine, as did data.

I did need to call Cricket customer service to have the two phones placed on one account (which also provided an additional $10/month discount). They picked up on the second ring and combined the accounts in just a couple of minutes. I could tell it was an off-shore service center, but the representative spoke excellent English and had everything completed in less than five minutes.

With Cricket, my monthly bill is now $80, compared to $150 with AT&T before.
     
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U.S. Sprint Phones Are Hardware Locked - Cannot Activate With Any Other Domestic Carrier
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Rating: 1/51
LOS ANGELES, CALIFORNIA -- Sprint phones sold in the U.S. are hardware locked domestically, so no other carrier can ever activate with that phone. CRICKET SHOULD KNOW THIS! Instead, they give no warning on their website and simply take the $.

I had to waste several hours with their tech support (with heavy Indian, Philipino, or Latino accents) who clearly didn't understand what I was telling them. I confirmed it with Sprint and other sources. All you get is 'Invalid SIM'.

The worst disaster could possibly occur if you also setup Cricket service and ported your existing # - you could lose the use of your current phone.
     
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Kelly on 08/31/2014:
Friendly until they get you in. Then it's the hell with you...After try 2 of my own phones iPhone and Galaxy/3G.. They told me I'd get 4g service. WRONG.. What a fool I was.. Then I buy the Sonata 4G/if it had good service, as they promised, I was gonna up grade to a newer iPhone or Galaxy.. The ZTE, I bought from Cricket wouldn't even pickup in the parking lot.. After 4-5 trips and I don't know how many hrs.. The lady gonna tell me it's my own problem, I should have bought a nicer 4G, phone from Cricket reather than the ZTE.. Seriously. I'd done bought 2sims and pd to bring your own phone twice/and the same sim would have worked for both phones/then bought a $100.00 phone from them.. Not only was it me with this problem, I seen a couple more,come in that was unable, to use their phone... I ask for Cust #, they give me a fake #, after returning again. Asking for the owner or Cust # they gonna ignore me.... Don't EVER go into the Cricket Store located on 5529 Stockbridge Ga 30281..... That lady Shay only feeds you bull and takes your money.. Honestly, NEVER have I delt with this kind of unprofessional, rudeness, cruising, unhelpful, out of ANY store in my life.. No where, not even Wal-Mart.... Stockbridge Ga, Cricket Store is a freaking joke.. Honestly... They took my money and ran.. If I'd payed by debit, I'd had the payment reversed. My bad I payed by cash..(and the lady gave my back $20.00 to much and I returned to the store, just to return her the $20.00) . BTW-my iPhone and Galaxy/both 3G, worked ok.. But DID NOT cover the area they said..( their map is a joke ). But, much better than than the ZTE..
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Cricket Rebate Scam
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Rating: 1/51
NEW BRAUNFELS, TEXAS -- Cricket promises a $200 Visa card rebate on a $299 phone. Great deal, right? Only problem is they tell you close to the end of the program that you didn't send all the correct info, rebate denied and it's too late to resend the info. We sent all the correct info, witch they admitted, but it's too late to get the rebate now. The phone's OK but I damn sure wouldn't buy a phone for that much. All I need it for is a phone, and the camera is nice but that is stupid expensive for a phone if you don't use it for internet, etc. I'm not the only scam victim I know of, no one I no has gotten a rebate form Cricket. "Sorry we can't help you" Translation tough shit, you lose.

Next stop BBB and Attorney General's office.
     
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Bad Customer Service, Order Off Internet
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Rating: 1/51
LEES SUMMIT, MISSOURI -- When I ordered my phone from the call representative nearby, they told me that once I get my phone it'll be ready to use. Once I got my phone, I read the introductions and it told me I need to keep it charged over night. We'll I did so, and I continued the activation instructions. Activation unsuccessful.

I called the customer service (located in India!!!) And they kept on saying um okay yes yes okay [snip] stupid [snip]. They told me that they cannot activate it and told me to go to the nearby store. I did that and the store even told me they cannot even activate it and I need to go to a corporate store located 45 minutes. I told them[snip] that, that is stupid and I want to return my phone.

I've asked these people to go get their supervisor and they kept on saying "I am looking for one" but keeps on picking up the phone every minute to see if I'm still here.

Do not use Cricket Wireless, worthless [snip] company which their customer service is in India. All store reps are foreigners!
     
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Misinformation and No Refund
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Rating: 1/51
PITTSBURGH, PENNSYLVANIA -- I got the ZTE Chorus Muve music phone online from myCricket.com, I called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 muve music plan only works for this phone. I believed him and went with the $45 plan and not only did I not have access to my music feature I ran out of minutes in 2 weeks. I called and was told that the $55 plan works for that phone so I put $55 on the phone, still no music feature and I called the automated system to check on when I had to put more money on and was told I was on the $45 plan and had $9.45 extra on my acct. I called and was told that the $55 plan isn't available in my area even though you have to put your zip code in to see available phones and plans in my area. I was told they don't offer refunds, I asked for a supervisor and was placed on hold for 35 min, I hung up, called back, was placed on hold for another 10 min, hung up and called back and finally got transferred to a supervisor and was told per terms and conditions they don't offer refunds. Ridiculous!!
     
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The Best Cell Phone/Service I ever had
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I have been with Cricket Wireless cell phone service since the beginning of 2007 and would NEVER use or recommend any other wireless phone service.

Prior to Cricket I had used Virgin Mobile, Cingular, and other services. For one thing I could never hear or be heard while on calls, I never had service or bars on my phone, I always had to buy more minutes or talk at certain times like nights or weekends, and was locked in to a contract! Once I switched to Cricket I cannot for the life of me see why I still hear my friends complaining about how they get no service in this or that place, or they are running out of minutes, or only get a certain amount of texts, or how the bill is so high, or how they can't switch phones because they are locked in for two more years! Seriously?? I tell everyone I know, just go with Cricket and you will always have service, bars, and be able to hear the other person crystal clear 99% of the time. You will make and receive unlimited U.S. calls and texts, local or long distance anytime time of the day or day of the week! You will also get unlimited internet access, and never be locked in to a contract. I pay just $60 a month (includes insurance on the phone) for all this. It baffles me why anyone would deal with any other cell wireless company with their contracts, no service or bars anywhere, limited minutes/texts/internet, and poor call quality.

I suggest everyone uses Cricket, I honestly don't know how the other wireless companies even stay in business when Cricket is so readily available and so clearly superior.
     
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No problems with my Cricket
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I was paying too much at Verizon and looked at Cricket. I read all of the negative comments and saw that most were customer service complaints. I took a chance, ordered two phones and received two phones in two days. I activated the phones on my own and tried them first before porting. They worked the same as Verizon!! No dropped calls, no missed texts, and I'm paying $80.00 for two versus 191.00 with Verizon. I ported the numbers BUT called the porting department directly as another writer said and guess what? No problems, both ported within the estimated 3 hour time limit given. Phones have been working just the same as Verizon, but without the price. Now the bad-if I choose to cancel because of poor reception or whatever-I can cancel at any time-NO CONTRACT!! I'm in.
     
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Anonymous on 03/16/2011:
I have used Alltel for the past several years. But not because of poor service by Cricket, T-Mobile, etc...it just so happens the area I live in only supports Alltel and Verizon at the current time. If I lived in a larger city, I'd probably be tempted to give them all a try.
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A Cricket Wireless Christmas!
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SAN DIEGO, CALIFORNIA -- A Cricket Wireless Christmas!

On the ninth day before Christmas
Cricket wireless sold to me:
A brand new cell phone and plan.

On the eighth day before Christmas
Cricket wireless sold to me:
Promises they could not keep and
A brand new cell phone and plan.

On the seventh day before Christmas
Cricket wireless sold to me:
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the sixth day before Christmas
Crick wireless sold to me:
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the fifth day before Christmas
Cricket wireless sold to me:
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the fourth day before Christmas
Cricket wireless sold to me:
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the third day before Christmas
Cricket wireless sold to me:
Anger I am ashamed of
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the second day before Christmas
Cricket wireless sold to me:
No resolution and no local customer support
Anger I am ashamed of
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the first day before Christmas
Cricket wireless after threats to write the FCC
Grudgingly fixed my service
Cared less if the problem got fixed
Cared nothing about me as a customer
Sent me a message when my next bill was due
Never followed up on my complaints
Refused to give me the number to the presidents office
Were rude - arrogant - secretive
And
Not once wished me a Merry Christmas!

Corporate office in San Diego (858-882-6000)









     
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Alain on 12/26/2010:
If I had any interest in Cricket it's gone now.
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