Cricket Wireless - Page 3

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1.5 out of 5, based on 15 ratings and
67 reviews & complaints.

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Bad Customer Service, Order Off Internet
Posted by on
Rating: 1/51
LEES SUMMIT, MISSOURI -- When I ordered my phone from the call representative nearby, they told me that once I get my phone it'll be ready to use. Once I got my phone, I read the introductions and it told me I need to keep it charged over night. We'll I did so, and I continued the activation instructions. Activation unsuccessful.

I called the customer service (located in India!!!) And they kept on saying um okay yes yes okay [snip] stupid [snip]. They told me that they cannot activate it and told me to go to the nearby store. I did that and the store even told me they cannot even activate it and I need to go to a corporate store located 45 minutes. I told them[snip] that, that is stupid and I want to return my phone.

I've asked these people to go get their supervisor and they kept on saying "I am looking for one" but keeps on picking up the phone every minute to see if I'm still here.

Do not use Cricket Wireless, worthless [snip] company which their customer service is in India. All store reps are foreigners!
     
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Misinformation and No Refund
Posted by on
Rating: 1/51
PITTSBURGH, PENNSYLVANIA -- I got the ZTE Chorus Muve music phone online from myCricket.com, I called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 muve music plan only works for this phone. I believed him and went with the $45 plan and not only did I not have access to my music feature I ran out of minutes in 2 weeks. I called and was told that the $55 plan works for that phone so I put $55 on the phone, still no music feature and I called the automated system to check on when I had to put more money on and was told I was on the $45 plan and had $9.45 extra on my acct. I called and was told that the $55 plan isn't available in my area even though you have to put your zip code in to see available phones and plans in my area. I was told they don't offer refunds, I asked for a supervisor and was placed on hold for 35 min, I hung up, called back, was placed on hold for another 10 min, hung up and called back and finally got transferred to a supervisor and was told per terms and conditions they don't offer refunds. Ridiculous!!
     
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The Best Cell Phone/Service I ever had
Posted by on
I have been with Cricket Wireless cell phone service since the beginning of 2007 and would NEVER use or recommend any other wireless phone service.

Prior to Cricket I had used Virgin Mobile, Cingular, and other services. For one thing I could never hear or be heard while on calls, I never had service or bars on my phone, I always had to buy more minutes or talk at certain times like nights or weekends, and was locked in to a contract! Once I switched to Cricket I cannot for the life of me see why I still hear my friends complaining about how they get no service in this or that place, or they are running out of minutes, or only get a certain amount of texts, or how the bill is so high, or how they can't switch phones because they are locked in for two more years! Seriously?? I tell everyone I know, just go with Cricket and you will always have service, bars, and be able to hear the other person crystal clear 99% of the time. You will make and receive unlimited U.S. calls and texts, local or long distance anytime time of the day or day of the week! You will also get unlimited internet access, and never be locked in to a contract. I pay just $60 a month (includes insurance on the phone) for all this. It baffles me why anyone would deal with any other cell wireless company with their contracts, no service or bars anywhere, limited minutes/texts/internet, and poor call quality.

I suggest everyone uses Cricket, I honestly don't know how the other wireless companies even stay in business when Cricket is so readily available and so clearly superior.
     
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No problems with my Cricket
Posted by on
I was paying too much at Verizon and looked at Cricket. I read all of the negative comments and saw that most were customer service complaints. I took a chance, ordered two phones and received two phones in two days. I activated the phones on my own and tried them first before porting. They worked the same as Verizon!! No dropped calls, no missed texts, and I'm paying $80.00 for two versus 191.00 with Verizon. I ported the numbers BUT called the porting department directly as another writer said and guess what? No problems, both ported within the estimated 3 hour time limit given. Phones have been working just the same as Verizon, but without the price. Now the bad-if I choose to cancel because of poor reception or whatever-I can cancel at any time-NO CONTRACT!! I'm in.
     
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Anonymous on 2011-03-16:
I have used Alltel for the past several years. But not because of poor service by Cricket, T-Mobile, etc...it just so happens the area I live in only supports Alltel and Verizon at the current time. If I lived in a larger city, I'd probably be tempted to give them all a try.
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A Cricket Wireless Christmas!
Posted by on
SAN DIEGO, CALIFORNIA -- A Cricket Wireless Christmas!

On the ninth day before Christmas
Cricket wireless sold to me:
A brand new cell phone and plan.

On the eighth day before Christmas
Cricket wireless sold to me:
Promises they could not keep and
A brand new cell phone and plan.

On the seventh day before Christmas
Cricket wireless sold to me:
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the sixth day before Christmas
Crick wireless sold to me:
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the fifth day before Christmas
Cricket wireless sold to me:
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the fourth day before Christmas
Cricket wireless sold to me:
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the third day before Christmas
Cricket wireless sold to me:
Anger I am ashamed of
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the second day before Christmas
Cricket wireless sold to me:
No resolution and no local customer support
Anger I am ashamed of
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the first day before Christmas
Cricket wireless after threats to write the FCC
Grudgingly fixed my service
Cared less if the problem got fixed
Cared nothing about me as a customer
Sent me a message when my next bill was due
Never followed up on my complaints
Refused to give me the number to the presidents office
Were rude - arrogant - secretive
And
Not once wished me a Merry Christmas!

Corporate office in San Diego (858-882-6000)









     
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Alain on 2010-12-26:
If I had any interest in Cricket it's gone now.
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Worst Customer Service EVER!
Posted by on
Okay, for the record, I was a very happy Cricket customer until a month and a half ago. That's when I went to upgrade my phone. Even though the phone I had purchased in Las Vegas worked very well in San Francisco, the company could not activate my new phone because I was not in Las Vegas anymore. They even went so far as to say that I needed to fly back down to Vegas just so the phone would activate. Right. My answer was to return the phone for a full refund, then enlist another carrier who could actually meet my growing needs. So I packed up the phone, sent it back to Cricket via UPS, and waited for my debit card to be credited the $120.44 the phone had cost me.

Over a month later, I'm still waiting. Cricket's return policy says that refunds can take up to 30 days from the time the return is received by them. I even gave them the benefit of the doubt and waited a few extra days. When I called the Customer Service line, it quickly became clear that they had no intention of returning my money.

First, they tried to tell me that they had not received the return. Then I gave them the UPS information, showing that the phone had been received by them on 10/27/10. Seconds later, the call was disconnected on their end. So, I tried again. This time, I was told that there was no supervisor available to speak with me, and that the best the representative could do was file an internal investigation report to see what had happened. Clearly, Cricket is well-versed in the arts of frustration and stall tactics.

When nothing happened in the promised 24 hours, I called back. Again, I was hung up on. Again, no supervisor was available to speak with me. Again, I was put on hold for over 5 minutes. Again, there were no answers and only frustration. The people to whom I was speaking could not grant the refund, nor could they connect me to the department that authorized refunds. I was left with the impression that I will never see my money again unless I go to my bank and complain about the transaction.

Bottom line? DO NOT DO BUSINESS WITH CRICKET. Convenience and coverage are not worth the hassle you will face when something goes wrong--and it WILL go wrong. It's really sad that Cricket devalues its customers so much. They could have been a great company, and a viable challenge to Verizon, Sprint, AT&T, et al. But they decided, instead, to be another failure that didn't understand the fundamental necessity of effective customer service.
     
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Alain on 2010-12-04:
Cricket is initially inexpensive because they don't spend a lot on customer service.
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" By far THEE WORST WIRELESS COMPANY EVER"....
Posted by on
With not basing my percentages on what the "Main Stream Media" offers up for their take on the unemployment rate, like the other 12% of Americans unemployed, and countless others in search of ways to save a buck. After finally being released from the shackles of my previous 2 year contract with
an undisclosed provider, (Hint, the name rhymes with Horizon). I decided to try to stretch my wings and fly free of contract bondage. That's when I was allured by "crocked", excuse me, "crickets" attractive offers of no contracts, and low unlimited plans. I was in no way prepared that their promises of low monthly rates coincided with low quality customer service and low moral and dignity standards. This company false advertises their services and conveniently leave out details of their delivering of these lackluster service. It was extremely troubling to find that my bill of $81.76 ( wireless/broadband bundle) had increased more than double of it's original amount. Their star studded customer service representative informed me that it was an error on their part ( No... Really???)and for me just to pay my regular amount as normal. But the fact of the matter is that the remaining amount that was required of me to pay do to error was being carried over every month as I continued to pay my bill with services uninterrupted. That's when my faith started to become shaky with this company, so I chose to cancel my broadband service after being very dissatisfied with the reliability,(that's another story). Every month that amount was carried over, and every month was my routine call to purgatory with the same complaint and given the same reply, just pay your original amount and disregard the rest. Now after 3 month of this inconvenience I final get in touch with someone who I thought could assist me in correcting this matter, but was I mistaken. Just as incompetent as the previous C. S.R's. She informs me ( and I quote) that "what ever the amount states on your bill, being error or not, the customer Must pay or services will be disconnected..." WHAT!!! Yes. It didn't sit right with me either. People, save yourself the headache and steer clear of this company. They attract us hard working citizens just trying to get the most for our money with lukewarm promises of superior service and unbeatable rates. But the fact of the matter is that you'll find yourself with mysterious charges to your bill, a lack of consistent service, and the dreaded offices filled with neanderthals posing as customer service reps. After my bowling ball on the toe experience with said company, the restricted freedoms of a contract with a more reliable and notable carrier doesn't seem so bad after all...
     
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Cricket Sucks And They Steal You Blind
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MONTANTA -- I bought a cell phone and an unlimited plan from Cricket Wireless. The phone came on a Thursday night the 24th of June. The phone was refurbished phone. It did not work and so On Friday when I called in and talked to someone they said I had to take it to any Cricket store and they would program it for me. I looked up one on the internet. I went there after work and waited for 45 minues only to have them tell me that I would have to go to the main office which was about 20 minutes away. So on Satureday I went there and just to talk to someone the wait was 2-3 hours. I had anothe appt and so did not get back to the main store until the 10th of July all this time not being able to use my phone. When I went in the lady at the counter programmed my phone and said she would put a note on my account because on the 22 they were going to want payment for the next month. So on the 22nd they send me a text to pay my bill. I registered on their web site and tried to pay the bill with my ATM card. I was kicked off several times. So I tried calling them several times and got only a recording. Finally I went back online and gave them my account info so they could do a direct payment, as I hit submit it knocked me off again. So I said oh well. I did try to call periodically the rest of the month and on to the next month. So all of a sudden the 20th of July they decided to take the money out of my checking account for the full 2 months. When I called them the just said well there is no notes at all and I am sorry you had so much trouble but basically there is nothing we can do. So then I said fine I want to turn my phone off but I want to wait until the end of the month. They turned it off that same exact day. I tried to dispute it with my bank but they won out. I will never use this company again and will tell all my friends and family and have all my friends and family tell their friends and family never never to use this company.
     
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User Replies:
MRM on 2010-08-11:
It is unfortunate that you have been bamboozled by Cricket Wireless.
Anonymous on 2010-08-11:
Your timeline is all messed up. You said you got your phone on the night of the 24th of June. Yes?? But then you say on the 22nd July you want to register to pay your bill. But then you say on the 20th of July they took out your payment, after you tried to call all month. The timeline just doesn't add up for me. Please recalculate and edit.
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Cricket Wireless: For Those with the Patience of a Saint
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It's too bad you can't rate lower than a 1. I activated my Boost phone yesterday, did it all online, and was done in 5 minutes. I got my daughter a cheap Cricket phone to use with their $25 a month service advertised on their website. When I tried to activate online it said I needed to call them. So I called the number it said to. After being on hold for over ten minutes the person I spoke with told me I needed to talk to customer service and to call a different number. I did that. Sat on hold. Talked to a service representative who said I was at the wrong department and transferred me to the wireless department. That person said they didn't offer the $25 a month plan anymore, but offered a $30 a month one. However, the $25 one included unlimited long-distance/voice, text, and caller-ID. The $30 plan was just unlimited voice/ld. I asked why the $25 service was still advertised on their website and literally pulled up the site and read it off to her. She checked my zip code and said it was suddenly available, but she'd have to transfer me to another department to have the phone cleared and then they would transfer me back to her and she would finish it up. So I'm transferred again and this person says they no longer offer the $25 a month plan and the other representative didn't know what she was talking about. She transferred me (YET AGAIN!!!) to someone else who told me the $25 plan was no longer available. After going through yet the same explanation as before he checked my zip and said whoops, it is available, but I'd need to be transferred to the department I was transferred to two transfers ago. I think the actual job of the Cricket reps isn't to help people, but to put them into an infinite loop of transfers so that they get frustrated and just give up. That's what I did. I returned the phone and will just set my daughter up on Boost as well. Reminds me of two things I've always been told: 1. You get what you pay for. 2. Indians are incredibly difficult to understand.
     
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Would not recommend Cricket to anyone
Posted by on
I signed up for Cricket less than a month ago and deeply regret it. The refurbished cell phone that they said should work just fine, and I could return for a 100% refund within 30 days if I didn't like it, did not work (people could not hear me well when I spoke into the cell phone). After countless phone calls to customer support (which is not located in the U. S., as admitted by one of the reps) with different recommendations from each representative (including driving 30 minutes to a corporote office in Reno, that, by the way, does not answer its phone or return calls) here is where I am.

I have spent an additional $125 purchasing a phone that works (full price) from a local Cricket franchise store, including a $15 ESN fee to activate the new phone, that replaces the original phone that does not work. Cricket will not credit me the $15. $3 is all that one representative offered!

I cannot access my online bill. No one can tell me why.

The phone system does not recognize my date of birth when I call in for customer support. No one can tell me why.

One representative even asked me to call them back because their system was down for maintenance.

I had to spend at least an hour on the phone having Cricket remove a different $15 ESN charge that I did not authorize and that did not resolve my issue during one of my many previous service calls to them.

Cricket will charge me any used minutes on my defective phone if I return it, which was not disclosed when I purchased it. So, I am stuck with a defective Samsung phone--DO NOT purchase their refurbished phones!

At this point, I don't trust Cricket and don't even like the fact that they have access to my credit card and birthdate info for my account.

Bottom line--I have used both T Mobile (personal use) and Verizon (business use) with no issues. I switched to Cricket because their pricing seemed great. Now I wish I would have stuck with my past service providers, and I do plan on switching back to them within the next year, after I've recouped some of my losses with Cricket.



     
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