It is a scam. They take money and never return to you. For everything they ask for upgradation even if your current plan has those features they won't give you. They try to rob you. and worst of all is REBATE, They never give you your money back. Network is worst of all, It doesn't work anywhere not at my home not at my office. Worst Customer service. Plans are cheap but not worth it just wasting money. Add reply
Well, if you are thinking about using Crooked for your international long distance calls to Mexico, beware: They don't tell you it doesn't work in all areas and sometimes doesn't even work where is supposed to. Let me explain:
2 Replies - Latest reply on 07/06/2010Add reply
My friend has Crooked service since last year and let's me borrow his phone to call Mexico. The quality isn't great but it worked so I decided to get my own number with Crooked. Surprise! It sez I have to buy time! I called their customer disservice 7 times and the first two representatives told me my area is included; all I needed was to reprogram my phone. Never got it to work and three times they hanged up on me! talk about bad service in every aspect. The last two times I called was to cancel my service but but never got to talk to anybody. On top of that you get a lot of dropped calls.
Stay away from Crooked. You get what you pay for and sometimes not even that.
Cricket phones are worthless!! I purchased a phone, less than a month the speaker went out and it wouldn't even ring! when I returned it they charged $15 to tranfer, then didn't have the phone I originally bought, so they replaced it with another "temporary" phone until it was in stock later that week. When I returned for the phone they told me they couldn't exchange it for that phone because I already accepted this one. also called me a liar for telling them they told me they would replace it later, they just wanted me out of the store because they were busy with other customers who also had problems with their phones-customer service is horrible-they just transfer you to someone else then someone else until you eventually get hung up on or your p. o.s. phone drops the call! Add reply
CHARLOTTE, NORTH CAROLINA -- Cricket Wireless is NOT WORTH WASTING YOUR TIME AND MONEY ON. The broadband speed not only sucks bg time but their customer service is CRAP.
From day one of purchasing a broadband card and service it didn't work right and all the store we purchased it from would do was tell us to call technical support or go to a corporate store. All technical support would tell us was that they had done everything the could and that we needed to take it back to the store we got it from . The store we got it from wouldn't do anything and said we had to take it to the corporate store. The corporate store said they couldn't do anything because none of the 3 calls we had made to tech support had been documented on our account and that we had to return the device to the store it was purchased from. All we got was the run around.
We did cancel the service after a week of nothing but issues and nothing being resolved. Now we are out the activation fee and the $111 we paid for the modem.
Calls to the 800# got us nowhere. CRICKET SUCKS
By the way, we went to Clear Wireless and the service is great and we have no issues with the modem at all.
NASHVILLE, TENNESSEE -- Last year I purchased a phone over the internet thru Cricket. I was told I would get a rebate. I ask what do I need to do to get it was told nothing. That the paper work would be with my phone when I ... read full review
For the first time in my life I got a cellular phone. I have very limited finances and do not use the phone a lot so Cricket seemed ideal. I was VERY WRONG!!! Ever since I got it, I have had problems making calls, getting caught in endless ACD loops, & Customer Service?? Forget it!! I called Customer Service today, because I was caught in another ACD black hole and not only did I get the impression that the ONLY English the agent knows is that which is in their script, but I'm pretty certain the agent wasn't ALLOWED to say anything that WASN'T in the script. On top of that they never registered my service plan change and refused to give me any kind of refund. Additionally, the only "HELP" I was given for the ACD loop was "Wait 24hrs for the service change to take effect and reprogram the phone." I MEAN COME ON!!!! I used to work in Customer Service when it MEANT SOMETHING!! Like HELPING people! What happened to the CUSTOMER IS ALWAYS RIGHT??Add reply
Cricket wireless is the worst
Cricket wireless is exactly what they set out to be, but even worse "The CHEAPEST" in all ways. They are the lowest cost for unlimited talk / text... We needed to cut our costs for cell phones, so we ... read full review1 Replies - Latest reply on 04/27/2010
This is the WORST phone service I have ever encountered. *611 is customer care's number but it only results in getting sent back through the main menu over and over. Dialing 1-866-384-4425 gets you through to the phone return center and you can actually speak to a customer service agent but they are dishonest and refuse to honor their own agreements. Escalating to a supervisor often results in disconnection. I requested a review of a conversation with customer service agent Gerard who agreed to handle my problem. The manager stated that the review would require 24-48 hours. 7 days later I called again and there was no record of any review or escalation. No record of any offer to fix their error. They did have record of my payments but not any record of my several requests to correct their errors.Add reply
Poor customer service
TENNESSEE -- The following email was first sent to Smith Micro since it was under Support for the program that launches the Cricket Wireless service at 9:30 P.M. Friday Oct 30, 2009. They provided me with an email ... read full review1 Replies - Latest reply on 07/06/2011
Worst Customer Service Ever.
It all started when I had to move from Phoenix, Arizona to Windsor, California. I took my cricket phone with me and all was well. I decided to make my monthly payment 5 days in advance on October 9th. ... read full review3 Replies - Latest reply on 11/09/2009
MACON, GEORGIA -- I had brought my niece a cricket phone when she move to Macon GA like 1yrs ago so when she came to Miami to visit her phone broke I called cricket to see if we could send it back for they could fix it which they couldn't. So in May I cancel their phone services in August I check my bank account and found out that they are still charging me for a phone that haven't been use in over 4 months. I called to see how could I get my bank account credit back I could get in touch with no one. Cricket phone services is the worst phone services ever and they are rip off.2 Replies - Latest reply on 09/26/2009Add reply
I purchased 1 phone online with a sales rep, then a two days later received 2 confirmations for 2 phone each at 198.94. I called and was told that since the phones had been processed and shipped I could not stop the order and had both charges of 198.94 taken from my account. So now I'm out a ton of money, pissed off and they tell me I have to wait until I receive them to cancel.
Okay so 3 days go by I receive 2 phones and then call the company again and after being transferred to about 4 people they tell me I need a RA number to return and their system is being upgraded so guess what I will have to wait for them to call me in 72 hours for the RA numbers then it will take 30-60 days for my refund, after they take the activation fees and taxes(40.00) each phone!!!!!!!!!!!
LITTLETON, COLORADO -- I have a friend with cellular service through Cricket. He asked if I could help with a payment prior to his leaving town for the holiday.
1 Replies - Latest reply on 05/22/2009Add reply
I agreed, should be simple. I located a store within 5 blocks of my office and wanted to go in and give them money. :) No dice, the customer must be there. Okay, so he could meet me and we could go in and pay. I wondered if I could give a personal check and called the store. No human answer, they could take payments over the phone, but one must go into the store to set up the account. Since I had a question, I was referred by a machine to a customer service number. Dialing that number resulted in "we have an extremely high volume", call back later followed by a disconnect. Holding was not an option.
The customer, (my friend) managed to get through on his cell phone, no, no personal checks could be accepted, just cash or credit card.
Makes me really want to change from AT&T to Cricket.