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54 Reviews & Complaints

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Horrible ! Don't Waste Your Time Or Money!!!!!
Posted by DebraRc4me on 06/27/2013
FORT WORTH, TEXAS -- Ordered phone with friendly, easy to understand sales reps on the telephone. They were more than willing to sell me phone and service. My credit card was charged $81.88. Was promised a full, 100% refund if I was not happy with the telephone or service provided I returned the telephone within 30 days of purchase. Phone was delivered promptly as promised. Everything went down there from there.

Construction of actual phone was exceedingly poor and battery did not fit properly. Spent hours, literally, hours trying to get the phone to work with various Cricket tech supporters attempting to just get the phone to call out.

Quality of phone reception and outgoing calls was awful and I would have had clearer reception with two tomato soup cans and a string.

Returned phone within two weeks of purchase paying for cost of shipping. After two weeks of no refund, was informed by company that it would take 30 days to get full refund to my credit card. Because I was able to provide them with postal tracking number, they were able to confirm phone had arrived back in their office.

Was only refunded $44.00. Was told by supervisor that because I had used the telephone they could not refund my total of $81.88. Well, duh !!!! It doesn't take a rocket scientist to figure out the fact that if one purchases a phone, they are going to use the phone.

Having talked with a supervisor, she said she was 'escalating' my issue to 'upper management' to resolve my complaint. She said several times that she could not promise I would get my full refund.

Seriously, this company, equipment and personal is not worth the time and effort a consumer must take to get 'cheap' cell phone service.

Buyer beware! Don't patronize their unethical and shady business.
     
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Posted by Soaring Consumer on 2013-06-27:
Since you paid via credit card you can contact the card company and dispute the charge for the rest of your refund as the merchant is violating the return policy as presented to you.
Posted by employee on 2013-08-02:
One of the of the biggest problems I have seen as an employee is that customers are not given correct or accurate information. I have many customers that come from other stores with complaints of inaccurate information. The best we can do is to try and fix it. We can usually accommodate but there are times that the information was simply wrong. My intention is to always try to educate the customer as much as possible so they fully understand the charges. I truly believe cricket offers a great service at a low cost. Every company has their flaws. From my experience as a consumer I have learned to always double check. But I honestly hate to see such a great company to allow a bad customer experience. As an employee of cricket wireless I apologize for the great inconvenience. I wish things could have gone different.
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Plain Just No Help
Posted by Dmbronxny on 06/26/2013
Could not get help try 3 or 4 time I was told no I'm so upset with Cricket I will stop using them .
     
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Worst Company Ever
Posted by Lwaddle on 03/06/2013
ANYWHERE IN USA, ARKANSAS -- Our company had several phones lines with Cricket. We cancelled EVERYONE. I personally will never have Cricket service and neither will the company I work for. There services are TERRIBLE!!!!! They don't want to take a credit card payment, good luck getting a representative on the phone, and don't expect to get a bill in the mail. I hope this company goes down like the Titanic!!! There is nothing good about this company. Absolutely terrible, worst I have ever dealt with!!! We now have all of our cell phones with another carrier. They don't even deserve one star .... horrible horrible service. They need 0 (zero) because that is what Cricket wireless is a big fat ZERO!!!!! and that is how much money they get from us now. We were customers for well over 10 years!!
     
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No One Can Cancel One of My Phones One Sales Answer Phone
Posted by Hallersusan on 08/10/2012
[No] one will answer 1800Cricket to take off one phone so I can pay my bill. Run around with voice machine, never a real person to talk to
     
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Inferior Quality and Inferior Service
Posted by Mimihank on 07/09/2012
HOUSTON, TEXAS -- On June 7, 2012 we purchased a cell phone at a Cricket store. Two weeks later the phone stops working. We take the phone back within the 30 days warranty. Instead of doing straight exchange they charged us for the increase price on the same model, a restocking fee, an activation fee, and warranty. We disagreed with the manager to no avail. She was rude and told us " there is nothing I can do, this is cricket's policy.

We were quiet upset, the discussion got heated, she started yelling "you are not respecting me and I'm going to call the police." The reason she threatened us isn't disrespect it's because she didn't like it when we told her,"This store should not be called Cricket, it should be called Crooked and you should have ski mask over your head, because you're the ring leader!" Every company that we have ever
done business with makes good on their warranties without charge. Be careful if you deal with Cricket they have an inferior product and poor customer services.
     
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Posted by MRM on 2012-07-10:
Warranties are worthless.
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Cell phone service
Posted by Dcwillis9 on 04/11/2012
It is impossible to get any help or information when you manage to reach a live person by phone - they know nothing and pretend they do know something - give you information you would not believe - like a phone text received from Cricket directly was wrong and should be disregarded - going to cut my losses let the timer run out
     
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Posted by tnchuck100 on 2012-04-11:
Something didn't go right here....I can't figure out what it was though. I'm going to cut my losses and move on to the next review.
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Extremely rude and unhelpful clerk for Cricket wireless
Posted by Gwenhugger on 03/13/2012
LAKESIDE, CALIFORNIA -- I wanted to file a complaint about the store clerk (not the owner) who was working at the Cricket Mobilewire Inc, store in Lakeside, CA.

This incident happened on Sunday afternoon on March 11, 2012. He was beyond rude!!! After overhearing what the clerk said and how he treated this poor woman who left in tears- I of course decided to not take my business there!

I overheard her asking for help, and he rudely snapped at her "YOU COME BACK EVERYDAY ASKING STUPID QUESTIONS!!!" she replied that she hadn't been in there for several weeks. She then added that some people have problems that do not show up on the outside...to which he replied "WELL YOU BETTER FIX YOUR PROBLEMS!!" She replied that she couldn't fix her problems.

She tried to ask him about helping her with a phone she purchased, to which he replied "My job isn't to help, it's to sell phones!!"

He also rudely told her "I can kick you out of here and you can never come back again!!"

I was so appalled at his "customer service" treatment of this older handicapped woman, that I could not let this rude worker get by with this type of behavior! Shame on him. He has no right working with the public, not treating a disabled senior citizen that way.

     
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Posted by clutzycook on 2012-03-13:
Perhaps you should let corporate know about this.
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Cricket internet
Posted by Corkycamp6 on 03/03/2012
OHIO -- I was calling around to find internet service other than cable. I've never dealt with Cricket, but I know a lot of people who have their phones, a few had told me the store here doesn't answer their phone. They don't, so I drove out there and while I was there the guys cell phone rang and he answered it. Guess that was more important. Needless to say I bought the internet thingy and it's so slow I hardly ever use it. I am suppose to get a $30 rebate, but when I went to fill out the paper a few weeks later, it was written in Spanish. I can't read Spanish, so I drove out there because they don't answer the phone and he said they didn't have any in English. The cable guy is coming Monday! I'll also stick with Verizon, I know I'd never get one of their phones.




     
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Posted by ktisnumeroUNO on 2012-03-03:
I have had cricket phones and the service is best described as atrociously slow. There is a reason why it is so cheap. I wouldn't have bought the product from them in the first place if they can't be bothered to answer the phone. That indicates to me if there was a problem it would not be dealt with unless you drove all the way over there. Very nice of him to answer his personal call too.. Maybe he can't answer the business phone because he's chatting it up with his buddy on the phone.
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Cricket phone (ZTE Chorus) sucks!
Posted by Destinylulu on 02/15/2012
ATLANTA, GEORGIA -- I got my phone December 23rd and my phone has been getting replaced a lot like five times. I hate my phone so much. First my phone sent txt messages way later than I meant to then after that my phone stopped charging and every time I get a new one the new phones I get stopped charging so now yesterday it stopped charging..Today I have to get another one but I don't even want the phone anymore it sucks and I'm changing my service from cricket soon as my month is up!
     
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Poor signal/ poor tech support
Posted by Jstanley5722 on 02/15/2012
Called to find out if signal could be improved
. For 15 mos. I still don't have an answer.
     
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