It is impossible to get any help or information when you manage to reach a live person by phone - they know nothing and pretend they do know something - give you information you would not believe - like a phone text received from Cricket directly was wrong and should be disregarded - going to cut my losses let the timer run out 1 Replies - Latest reply on 04/11/2012Add reply
OHIO -- I was calling around to find internet service other than cable. I've never dealt with Cricket, but I know a lot of people who have their phones, a few had told me the store here doesn't answer their phone. They don't, so I drove out there and while I was there the guys cell phone rang and he answered it. Guess that was more important. Needless to say I bought the internet thingy and it's so slow I hardly ever use it. I am suppose to get a $30 rebate, but when I went to fill out the paper a few weeks later, it was written in Spanish. I can't read Spanish, so I drove out there because they don't answer the phone and he said they didn't have any in English. The cable guy is coming Monday! I'll also stick with Verizon, I know I'd never get one of their phones.
1 Replies - Latest reply on 03/03/2012Add reply
Called to find out if signal could be improved
. For 15 mos. I still don't have an answer.
I switched to Cricket for the low price, bad idea. Problem after problem with the phone and service. Going to switch to a more reliable carrier. Don't waist your time or money on Cricket. 1 Replies - Latest reply on 01/07/2012Add reply
PORTLAND, OREGON -- I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by Cricket. I then decided enough was enough and took my service to another company requesting a refund for my pre payment. This was on the day before Thanksgiving. I then was told I had to yet again fax the proof of payment over to them within 24 hours or I would not get my refund. I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail statig that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me. 4 Replies - Latest reply on 12/26/2011Add reply
NORTH LAS VEGAS, NEVADA -- If I am correct Cricket has a service where you can have one cell phone and at least 15 different cell phone numbers you can use. This has allowed a stalker that I have been restricting their calls to my Verizon cell phone for years now to have all these numbers to call me from like 200 times a day. Changing my cell phone number isn't the answer because anyone can get your new number on the internet sooner or later as has been the case. This stalker who I know personally thinks it's funny to call and lock down your voicemail, call all day preventing your usage of your cell phone and thinks this is preventing other women from calling you. I have restricted 14 different numbers. When you call the numbers back you get a message, "This number is not activated." Thanks Cricket,
3 Replies - Latest reply on 06/07/2013Add reply
for helping Stalkers with another tool to do their job. Who in the hell needs 15 different cell phone numbers in the first place ?
CINCINNATI, OHIO -- I can not get my phone fixed. They tell me to come back after they tried something, which never works. Then they tell me I need a new phone, tried that I had a problem with that phone. They will trade it in again for another new phone. Cannot get response from anyone locally, they never return their calls, and never answer the phone. The latest phone I have takes forever to recharge, and the charge doesn't last long and they say there is nothing wrong with the phone or the battery. When I charge my phone if the battery goes out, I have to wait for approximately 2 hours to use the phone, what if I needed to call 911, I can't even do that2 Replies - Latest reply on 10/24/2011Add reply
Cricket Has No Customer Service
HIGH POINT, NORTH CAROLINA -- My boyfriend and I both bought Cricket cell phones and we have had nothing but problems since. You cannot get a live person to talk to and if you do you either have trouble understanding them or they ... read full review1 Replies - Latest reply on 05/11/2011
I have experienced nothing but problems from Cricket. Customer Service was not able to activate my phone that I bought on-line. It took them for ever to find me in their computer even though they were very prompt in charging my credit card for a full months service and the phone. After I finally convinced them that I bought their phone; I was told that I did not have minutes on the phone I would have to prove my payment was on my charge statement. Plus the fact that they could not activate my phone and told me that I had to go to an "authorized dealer" and they would activate it. I took the phone to an "authorized dealer" and they would not help either since I did not buy the phone from them. I ended up sending the phone back, which I paid for the shipping and I hope I get a credit on my charge statement. I have wasted 8 hours or more, beware of buying a phone on-line.... I bought a phone paid for a months service and could not use the phone since they could not activate it...1 Replies - Latest reply on 04/17/2011Add reply
KANSAS -- LOUSY - ABSOLUTELY LOUSY CUSTOMER SERVICE...I am one of those people who pay my bill in full every month, & whenever I try to go online to pay, the account won't let me pay, & when I send a note to their "support" I get no reply. Last month I was unable to pay online (I refuse to pay $3 fee for automatic phone pay) so my service was discontinued. When I finally got in touch w/some operator in India, she made it seem like it was my fault, & said, "well, I will waive the late fee for you this month" like she was doing me a favor. I've run into the same problem this month. This is ridiculous service.
1 Replies - Latest reply on 04/11/2011Add reply
STAY AWAY FROM THIS UNPROFESSIONAL COMPANY!!!!!
I received an email on 3/31/2011 stating that I had exceeded my data usage. I pay my bill on the 15th. I pay $50 per month when I called they said I pay $40, I understand the $3 charge for paying in the store but what I don't understand is how they can charge me $5 for insurance that I never approved of. I know I didn't use that much data. They are crooks.
1 Replies - Latest reply on 04/06/2011Add reply
I can get internet service other places for a lot cheaper and it won't be so slow.
Horrible Service & Rude Staff
I've been a Cricket customer for about two years. When my phone went out I needed a replacement, and the Cricket staff could not preform a simple duty. I called their 800 number and kept getting other ... read full review1 Replies - Latest reply on 03/08/2011
Cricket is the most unresponsive and difficult company I have ever dealt with. I have posted my experiences with this company at http://www.san-antonio-daily.com/21311.html If you are thinking of getting service with Cricket, please take a moment to read my tale of woe. 2 Replies - Latest reply on 07/27/2012Add reply
I have been a faithful customer for 3 years, and the one time that I needed them, I can not get the help that I need. I have been trying for two days to get a human on the phone and when I did he tells me that I need to call back in the morning because they are having technical problems???? I called a few times tonight and all I got was a recording, tried again and someone answered and hang up.
Now, I'm looking for a new company.
I have a Cricket phone and its not working, I went into the Cricket store and talked to the employee. I told her I could not pay for the month I misplaced my phone an I would pay for service when I found it ! a month later found it had to be charged, I went and paid my bill also 10 dollar late charge. so the phone was turned on, 4 days later Cricket from hell turns off my phone! I called them and they said I had to pay for the month they did not provide service for, now as I was looking over my phone and under contacts scroll down to my phone number, it was no longer my number it was a different number. basically they are ripping everyone off! and America is letting it happen, just as long it does not touch the. beware of Cricket licence to steal!2 Replies - Latest reply on 08/13/2010Add reply
STAY AWAY FROM THIS COMPANY! I've never dealt with a business as poorly run and horrible to their customers as Cricket. In the five weeks that I've been a customer, I've had to call their RIDICULOUS customer support system over 10 times to resolve their mistakes, and I've never gotten anywhere! It is, without a doubt, the worst company I have ever dealt with. Mistakes with billing, hidden fees, a useless website, customer support that cannot resolve anything--I could go on and on. STAY AWAY!5 Replies - Latest reply on 08/10/2010Add reply
I got a Cricket phone for my son and I could never reach him and finally when the phone just went dead, I went in and they kept telling me that we dropped it. I said no we didn't, they were so nasty and I called like 10 times since I had the phone. We only had the phone for a few months and they would not replace the phone. I immediately canceled it and after I did they had the nerve to e-mail me and say would I come back. They are worst than any company out there. The prices are cheap, but remember you get what you pay for. We only got it for the unlimited texting. Also, the CSR did not speak English and could not understand what I was saying when I did call.2 Replies - Latest reply on 07/06/2010Add reply
My husband called for internet service and was told we were in the covered area when in fact it turns out we were not. We didn't find this out though until we were sent a modem from Cricket to use with the wireless service, to which we then had to return at our cost along with paying the insurance for the modem up to $120.00. The customer service representative didn't do his job or should I say know his job, and we the supposed customer has ended up paying for something we never got and should not have gotten in the first place!Add reply