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54 Reviews & Complaints

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Can't Get a New Phone
Posted by Nursebetty77422 on 02/11/2014
LAKE JACKSON, TEXAS -- Bought my granddaughter a new zte warp phone in November, early Xmas gift. Got it at Cricket, activated for 1 month and didn't renew. She doesn't care about talking, she likes to text and play games and take pictures. Been having trouble with the phone blinking and freezing and won't turn on. Took it back to Cricket and she said since the air time wasn't active the warranty was canceled. So too bad for me. I don't recall anyone saying if it wasn't active then there would be no warranty.

     
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Posted by clutzycook on 2014-02-14:
Shouldn't the manufacturer's warranty be good still?
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I Have Lost My Phone and Wanted to Report It.
Posted by Chadb.hales on 10/22/2013
PROVO, UTAH -- After waiting 15 minutes to report my Cricket HTC Desire phone had been lost. I was told that there is nothing they could do for me. I was treated by the person who was helping me that I was wasting his time. I was told to by a new phone or leave the store. The young man helping me could care less about my problem. I held my temper and walked out. I am on a family plan with three phones. I won't be much longer.
     
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Unauthorized Use of Debit Card
Posted by Gsharon710 on 10/11/2013
I usually buy the pre-paid cards for my wireless internet service, but could not find any at Walmart in October 2013. I called the company to try and put it on my bank card,(as I had a few times before), but there were not sufficient funds there. I went to the bank, cleared the negative, went to Homeland and reloaded a Visa card specifically to use to turn my service back on. After I made the payment online, I could not get into my account, as my password would not work. I called the company.. I buy the 45 dollar monthly service. Speaking with a young lady, she said they had a plan that if I should use all megabytes before the month was up, I could pay a dollar at a time from my funds available. When I logged in to my account, I saw a five dollar credit. I had only approved the forty-five.
As I kept checking my account on the Visa card, I noticed they had not yet taken their money out. Attempting to make a purchase at the store, the sale was not approved. I called the Visa company and was told, since I had not used the pre-pay card in over a year, they put a block on it. The block was removed with in a couple of hours. I tried to call Cricket to see if the block was the reason they had not removed their money, or if it takes several days to receive their money. Well, from that day on, I could not get anyone on the phone. It would say no one was available to take my call. I kept calling using everything on their menu, to no avail.

On the 3rd of October, I called my bank to see how much was there after my SSI check was deposited. I had a 76 dollar and change in the negative. They said Cricket had taken the money from my bank. I explained that I gave them my Visa reload card information to use. Apparently they ran into the block and took it upon themselves to just take it from my bank. I had gone to the bank on the 15th to make sure October 3 would come to my account with no negatives.. I made many attempts to call Cricket with no response other than no one there to assist me, or they could not make the call compete and hung up. I used a number they had to buy something and finally talked to a real human. The man looked at my account and said I authorized the payment on my bank card. I did not. I explained to him I had used the Visa prepaid. He asked it the overcharge of five dollars was the only complaint I had. I asked to speak to someone higher than him and waited on the phone a long time before someone answered. I explained all the happenings to her and she also said I approved it. I told her I had proof.

If they continue lying, I would be more than happy to let a representative come here and view my hard drive. Their attitude was nasty and I explained to the bank what happened. I was able to get money for rent, groceries, and medicine, but my next check would have to be used to cover the huge overdraft. I was excited about my October 3rd check because there would be not over draft to pay.

Cricket messed that up and now refuses to put my money back in the account. Since it was a SSI check, I will notify them and also offer to let them see my hard drive. I hope they will investigate. The lady from Cricket said they would do no refunds, but she would remove my bank card number so this would not happen again. I asked her not to remove it until my bank and SSI looked into the matter, but they quickly removed it anyway. To me it sounds as if they indeed know they used the card.
     
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Took $600.00 By Phone In Less Than 5 Minutes But To Refund May Take 30 Days!!!!
Posted by Reynolds265 on 08/05/2013
GASTONIA, NORTH CAROLINA -- I purchased an iPhone 4S after calling Cricket Cellular. Asked a lot of questions for almost 30 minutes. Such as How is the service in my area? Can I keep my old phone number? Can my contact information be transferred over to the new phone? What is the return policy if not completely satisfied? I was told these answers:

1. Service in my area was excellent.
2. Yes you can keep your number just take the new phone and the current phone to. Cricket store nearby and have them transfer it and activate the new phone.
3. Return policy is you need to return it in original condition within 30 days for a full refund no problem.

Then paid over $600.00 by credit card on the phone. The transaction took less than 2 minutes for them to take my money and send me an email to confirm. Even looked on my email before the sales person hung up. Received the phone took it to the dealership where I was told that my phone had already been activated! I called the 800 Cricket line and was told that my information could not be ported over and I had to keep the new phone number. Also none of my contacts were able to be transferred and worse yet the service was not available in my home!!! I had to stand at the window in order to get 1 bar of service and it still kept cutting in and out!! I called the 800 number again and said I want a full refund. Keep in mind this was all done over three hour time frame after being disconnected and lied to and hung up on over that three hours. I was finally given a return address.

Was then informed that I would receive my refund within 30 days. It took them 2 minutes to take my money and at least 30 days to give it back!! OUTRAGEOUS!!!! Of course they never tell you that when you purchase. Asked for a corporate store near me and they tell you there isn't one. Ask for a mgr and they say unavailable. I have already sent the product back by UPS with a tracking number. They have informed me they received it and still have not returned my money. I am now going to the corporate office in Charlotte NC that doesn't exist! I will picket and complain until someone listens if it stops one person from buying so be it!! I am also going to write a letter to the attorney general and get a lot of signatures for this company to be investigated!!!!

     
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Posted by Weedwhacked on 2013-08-06:
They're going to earn 30 days worth of interest on that $600. Of course they're not going to tell you this upfront.
Posted by Soaring Consumer on 2013-08-07:
If you paid by credit card you can file a dispute with the credit card company.
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Deceptive Sales Practices
Posted by Constantinelopes on 08/05/2013
USA, NORTH CAROLINA -- I purchased a Galaxy S4 for my son. He wanted an iPhone 5 but the sales representative got him on the phone and explained to us that the S4 was cheaper and a better phone. He stated there were 2 rebates, 1 for $100 and 1 for $55. We would pay $600 up front, mail in the rebates, and pay only $445.00 total for the phone. He would also give us FREE phone insurance saving an additional $10.00 per month. Obviously there must have been some sales incentives to push the S4.

After phone activation, I didn't see any insurance listed for no-charge, so I called. Sure enough - sorry, you don't have insurance and Sales reps can't give it free. That will be $10.00 per month extra if you want it. Also - be wary, I found out there is a $200 deductible any time you use the insurance. I passed.

Next, they denied my $100 rebate and gave me the $55 rebate. They said only 1 per MEID number. Sorry for the mix up. That is easy to say after they have your money. I'm trying to at least get the $100 rebate instead of the $55. One thing about rebates - Companies count on people not redeeming them and submitted claims being denied.

I am so angry with them, I will file complaints with as many consumer organizations as possible. If I can save anyone from buying into their deceptive practices, I will be happy.

As soon as I get this rebate, I am switching to another carrier as quickly as possible.
     
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Posted by PassingBy on 2013-08-05:
You failed to actually see and read the rebate/insurance forms before the purchase. A salesperson can tell you anything to make a sale. Without anything in writing or a witness you really have no case at all.
Posted by John Nicholson on 2013-08-05:
I am surprised a parent would actually admit to spending that much money on mobile phones for children.
Posted by Connie on 2013-08-05:
Not young children - college age. I'm sure your surprised........
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Horrible ! Don't Waste Your Time Or Money!!!!!
Posted by DebraRc4me on 06/27/2013
FORT WORTH, TEXAS -- Ordered phone with friendly, easy to understand sales reps on the telephone. They were more than willing to sell me phone and service. My credit card was charged $81.88. Was promised a full, 100% refund if I was not happy with the telephone or service provided I returned the telephone within 30 days of purchase. Phone was delivered promptly as promised. Everything went down there from there.

Construction of actual phone was exceedingly poor and battery did not fit properly. Spent hours, literally, hours trying to get the phone to work with various Cricket tech supporters attempting to just get the phone to call out.

Quality of phone reception and outgoing calls was awful and I would have had clearer reception with two tomato soup cans and a string.

Returned phone within two weeks of purchase paying for cost of shipping. After two weeks of no refund, was informed by company that it would take 30 days to get full refund to my credit card. Because I was able to provide them with postal tracking number, they were able to confirm phone had arrived back in their office.

Was only refunded $44.00. Was told by supervisor that because I had used the telephone they could not refund my total of $81.88. Well, duh !!!! It doesn't take a rocket scientist to figure out the fact that if one purchases a phone, they are going to use the phone.

Having talked with a supervisor, she said she was 'escalating' my issue to 'upper management' to resolve my complaint. She said several times that she could not promise I would get my full refund.

Seriously, this company, equipment and personal is not worth the time and effort a consumer must take to get 'cheap' cell phone service.

Buyer beware! Don't patronize their unethical and shady business.
     
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Posted by Soaring Consumer on 2013-06-27:
Since you paid via credit card you can contact the card company and dispute the charge for the rest of your refund as the merchant is violating the return policy as presented to you.
Posted by employee on 2013-08-02:
One of the of the biggest problems I have seen as an employee is that customers are not given correct or accurate information. I have many customers that come from other stores with complaints of inaccurate information. The best we can do is to try and fix it. We can usually accommodate but there are times that the information was simply wrong. My intention is to always try to educate the customer as much as possible so they fully understand the charges. I truly believe cricket offers a great service at a low cost. Every company has their flaws. From my experience as a consumer I have learned to always double check. But I honestly hate to see such a great company to allow a bad customer experience. As an employee of cricket wireless I apologize for the great inconvenience. I wish things could have gone different.
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Plain Just No Help
Posted by Dmbronxny on 06/26/2013
Could not get help try 3 or 4 time I was told no I'm so upset with Cricket I will stop using them .
     
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No One Can Cancel One of My Phones One Sales Answer Phone
Posted by Hallersusan on 08/10/2012
[No] one will answer 1800Cricket to take off one phone so I can pay my bill. Run around with voice machine, never a real person to talk to

     
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Cell phone service
Posted by Dcwillis9 on 04/11/2012
It is impossible to get any help or information when you manage to reach a live person by phone - they know nothing and pretend they do know something - give you information you would not believe - like a phone text received from Cricket directly was wrong and should be disregarded - going to cut my losses let the timer run out
     
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Posted by tnchuck100 on 2012-04-11:
Something didn't go right here....I can't figure out what it was though. I'm going to cut my losses and move on to the next review.
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Cricket internet
Posted by Corkycamp6 on 03/03/2012
OHIO -- I was calling around to find internet service other than cable. I've never dealt with Cricket, but I know a lot of people who have their phones, a few had told me the store here doesn't answer their phone. They don't, so I drove out there and while I was there the guys cell phone rang and he answered it. Guess that was more important. Needless to say I bought the internet thingy and it's so slow I hardly ever use it. I am suppose to get a $30 rebate, but when I went to fill out the paper a few weeks later, it was written in Spanish. I can't read Spanish, so I drove out there because they don't answer the phone and he said they didn't have any in English. The cable guy is coming Monday! I'll also stick with Verizon, I know I'd never get one of their phones.




     
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Posted by ktisnumeroUNO on 2012-03-03:
I have had cricket phones and the service is best described as atrociously slow. There is a reason why it is so cheap. I wouldn't have bought the product from them in the first place if they can't be bothered to answer the phone. That indicates to me if there was a problem it would not be dealt with unless you drove all the way over there. Very nice of him to answer his personal call too.. Maybe he can't answer the business phone because he's chatting it up with his buddy on the phone.
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