I bought a pair of inexpensive slip-ons. After about 2 months, the seam began to split. I emailed a picture and explained how long it took for the defective seam to fail. Customer service explained that they "definitely stand behind our product"... for all of 90 days.
3 Replies - Latest reply on 04/23/2011Add reply
Buyer beware and walk carefully.
Horrible experience!!!!! I had to place my order 3 times to receive what I wanted. Hopefully this time I will anyway. I talked to a supervisor on the phone and she wouldn't help, worst experience ever. 1st order placed 12/2 was canceled by crocs.com via email 9 days after I received confirmation with no explaination except website processing errors, 2nd order I had to replace on 11th, showed up 10 days later in mens sizes, web site path from womens to blitzen defaulted to mens sizes. Supervisor told me I could replace order, return incorrect sizes and wait 2 months for my credit. So Ive had to place my order yet a 3rd time, pay for it twice, and wait for 2 months to get refunded for my return of the wrong size. Pathetic display of customer service. If My kids didn't want them for "taking the dog out slipons" I wouldn't have bought and would have just sent the products back without reordering. I won't buy again. Shame that a simple apology and a reship overnight couldn't be done. Thats what real professional customer service people do. Help make errors right, not inconvience their customers and blame them, then quote "policies". I say buy generic ones. If it wasn't Christmas and all sizes sold out, Id have purchased generic ones. Just as good.1 Replies - Latest reply on 12/22/2009Add reply