Cross Country Home Warranty/Total Protect
FT. LAUDERDALE, FLORIDA -- Our mortgage company Wachovia/Wells Fargo recommended this company after our 1 year home builders warranty ran out. We have been paying our premium to them for 1 year now wit no problems or any claims until May 2010. I am deployed in Iraq at the time and returned home for a 2 week R&R on 03 Jun 2010. On 07 Jun 2010 we began havin A/C issues with no previous claim filed for A/C issues. It was 86 degrees in my home at wake up 0600 and 90 degrees at nightfall until 3am in the morning. This is with the thermostat being set at 70 degrees. That's how things were when I was home for 2 week R&R and still now. The warranty company has dropped us as of 25 Jun 2010 for further & future A/C repairs and refusing to do any further repairs on our system since the A/C repair man/contractor of Artic Air that has been sent is stating that the problem is due to faulty installation on the builders behalf. I do not know the name of the builders as of yet, but we are residents of Villages of Westgate located in Fort Mitchell, Alabama. We have contacted an attorney and they have instructed us to find out if others are having problems with their system. Also, while the A/C tech was at our home, there were 2 residents that stopped at our home and requested that he go check their system because they are having similar problems. We are researching it further to see how many residents are having the same problem. We have only been in a brand new home for 1.5 years. This should not be happening. In the meantime, we have had to take my mother-in law to the emergency room 2 times since this started with pressure attacks due to the extreme heat. She is 73 years old and not in perfect health. We are her care takers as she is our dependent. We are going to start with our attorney. But I plan to get media attention drawn to this situation if necessary. In the meantime stay away from Cross Country Home Warranty/Total Protect services as a home warranty company. You should also research buying a home in Villages at Westgate sales office before buying a home there. Speak to other residents in the sub-division before doing the closing. If you want an honest Real Estate Agent, please contact me through this post so I can recommend her. Our agent is working with us trying to resolve the issues. It isn't an absolute that she assist us 1.5 years after the closing of the home. But she is diligently working with us to try to guide us in the right direction to resolve the issue.