Crossroads Music

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Buyer Beware...Crossroads Music is a rip-off artist
Posted by on
LEBANON, INDIANA -- On 12/10/06 I purchased a harmonica on-line from Crossroads Music as a Christmas present for my husband. When it arrived via USPS it had been crushed, due to the harmonica not being packaged correctly by Crossroads Music. The harmonica came in a small manila envelope with no protection whatsoever (i.e. no bubble wrap, no packing peanuts).

On 12/26/06, my husband called Crossroads Music and spoke to David Robbins (the owner) and explained to him that the harmonica was damaged. At that time, my husband asked that a replacement be sent to him. My husband was told that there were 100+ orders in front of ours and it could be weeks before he could send us one. We did not want to wait for weeks for the replacement; therefore, David instructed my husband to ship it back to Crossroads Music, and when Mr. Robbins received the damaged harmonica he would issue a credit to our credit card.

We shipped the harmonica back to Crossroads Music via UPS on 12/26/06 and we have a UPS receipt showing it was delivered and signed by Robbins on 1/3/07 at 11:44 am.

When we didn’t see a credit applied to our credit card as of 1/9/07, we tried to call Crossroads Music and ask when we could expect a refund. However, I would only get a voicemail instructing me to leave a message. When the chime would ring to leave a message, we were told that the voice mailbox was full and could not accept any new messages. I tried leaving a message for weeks and continued to get the same message, because that the voice mail box was full.

I also attempted to reach the company by email on 1/9/07 and 1/22/07 and several times since as well. I have never received a reply message to my refund request from Crossroads Music.

On 1/25/07, I was able to leave a voicemail asking for my refund, but as of today, I still have not received any type of reply or refund.

I finally conducted a search of Crossroads Music on the Better Business Bureau website and found that Crossroads Music has an unsatisfactory record with the Bureau for the exact reasons I am writing about in this on-line complaint. The report states “specifically complaints allege the following: customers do not receive the items ordered or only receive a partial order, and the company does not answer the phone or return phone calls and/or e-mails.” The Bureau had 87 complaints against this company over the past 36 months. My only regret is that I didn't look them up on the BBB website before I purchased my item.

I even went as far as sending a complaint to the State of Indiana Attorney General's office. A representative from the Attorney General's office told me that they have sued Crossroads Music for a different reason than mine. When I inquired about the reason, I was told it was because they have not sent products to customers in the past.

These guys (Crossroads Music) are bad news. Don't order from them...you will be sorry.
     
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User Replies:
Sail27 on 03/20/2007:
It may be too late but check with your cc provider.. file a dispute and chargeback. The merchant will have to prove the item was received undamaged & to your satisfaction.
Crossroads on 04/01/2012:
We would never instruct a user to send a harmonica back, it is illegal for us to take back a mouth instrument, for the easy to understand reason of keeping from spreading disease.

The Attorney General even had me arrested but I was never served for the court hearing they held.

They were also unaware that we had done more than 20,000 transactions on eBay with a 98% positive feedback.

I think we have a better record then the Gov.

Anonymous on 04/01/2012:
Sounds to me like Crossroads was paid for the harmonica and still has it, since it was returned and they signed for it.

Since a Crossroads rep seems to be online, perhaps he/she could explain why they have both the OP's money AND the harmonica? Why no refund?

Thanks, OP, for your review. I was planning to buy a harmonica soon as a birthday gift ... your review has saved me a headache!
trmn8r on 04/01/2012:
Puddin - that was my thought.

Personally, I will not do business on Ebay with a seller with below a 99% feedback rating. 98.3%, for example, sounds high but in practice shows a buyer who doesn't pay enough attention to detail. It is typical that when you see such a seller, there will be no response to a complaint of "Item never received", which further reflects to me that they are too busy to care about an order or serious complaint.

The detailed BBB record quoted above tells a story, and it isn't a good one.
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Crossraods Music has a New Name
Posted by on
LEBANON, INDIANA -- I too had a problem with crossroads-music.org. It wasn't for much money but they still owe me a shipping refund that they agreed to pay after they wanted proof that I had paid them for a metronome that I bought on eBay. Of course they were disorganized and I had to send a copy of my canceled check which cost me money to do. I did finally receive the item but never my shipping reimbursement. I have found them. They are still in Lebanon Indiana. Tell the IN attorney General's office and nail them. It is hardly worth the trouble for me but I would be very satisfied seeing them be in trouble for the other problems that they have caused. At least call them at all hours of the night and harass them on their toll-free number. Here is the information that I found. I called the number and someone answered and told me that they are indeed in Lebanon IN. Here is everything that I found on them so far.

Phone 317-493-8036 Toll Free 888-883-1412 OPEN 24/7

questions@extramusical.com

http://forums.oscommerce.com/user/209484-www-crossroads-music-org/

http://www.extramusical.com/
     
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David on 04/01/2012:
I am the owner of extramusical.com and find your story uncredulous. We have not had an order for a metronome since 2006. Our phone number is listed on the site as well as an email address, and contact us link.

Have the attorney general nail us over $3.95 postage on metronome shipment?

I think there's more to the story here as we may few friends in the retail music industry due to our non-profit pricing on musical instruments and accessoried. 13,000 transactions on eBay with a 97% positive feedback rating I think says it all.

Cheers
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No Product, No Communication, Beware
Posted by on
LEBANON, INDIANA -- Recently, I ordered an autoharp from Crossroads Music. I soon received confirmation that payment was received and my order was shipped priority.... After one week, I called to place a trace on it. I was told they would find out what happened and I would receive a call back, but that never happened. I made a total of four daily calls, each time I was told someone would call me back with some kind of answer. Last call I spoke with Steve, a manager who assured me I'd get a call back. But nothing. I then emailed and begged someone to please provide me some kind of answer as to what happened, can I get an autoharp or a refund, have I been scammed, what happened? No reply. They had all of my contact information, but chose to ignore me. I had to hand this over to my credit card company. Hopefully they will resolve this matter and I'll get my money back soon. I understand that shipping mishaps occur, but at the very, very least, the *simple respect* of a REPLY is something every good paying customer deserves. This was a very unnecessary negative experience for me, and I regret ever giving my business to this company. Anyone reading this, please be careful and don't make the same mistake I made.
     
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viperpa33s on 04/07/2006:
You made the wise decision in contacting your cc company. You'll get your money back and the store will have to pay a fee for not sending the item
Tayisme on 05/05/2006:
FOLLOW UP: 5/5/06 I just received my autoharp via DHL. It's beautiful and exactly what I ordered. Thankfully I did not purchase one elsewhere, so I will enjoy this one. I never did receive any kind of correspondence from Crossroads, so they really do need better communication. But after over a month I did receive my order and wanted to post that I did.
1040ez on 08/03/2006:
I am having the same issue everyone else here seems to be having. Ordered product (Electronic drumset), get charged, nothing delivered. This company is basically a middleman that handles products from one company (Kaysound in this case) to customer. I don't think they have an inventory per se. I tried getting their electronic drumset with someone there that said it has been delivered 10 days ago. Then I contacted the people that were supposed to deliver the product and said they have it in inventory but got no funds from crossroads to deliver it. The final straw was no response by phone, or email the last 48 hours. They do not even have an answering machine! I sent a charge dispute with my C/C company and filed a complaint with the Indianapolis BBB.

This was the most disgraceful business transaction I have ever been involved.
Crossroads on 04/01/2012:
We did over 20,000 transactions in 8 months at a 98% positive feedback rating. Take that with the complaint here, even though we want everyone happy, some choose to be pessimistic.

Does a hospital have a 98% rating, or do they commit genocide daily??
trmn8r on 04/01/2012:
Do you represent Crossroads? If so, your reference to genocide would make it very easy to decide whether or not to do business with your company.

Personally, getting charged and having nothing delivered stands on its own. Being in the 2% sucks big time when it is you.
Mia on 06/14/2012:
I have to agree with trmn8r. Getting ripped off is not "choosing to be pessimistic." That was a bit obnoxious and a red flag right there. And the genocide comment? That made no sense at all. A company who would have a representative come here to complain about the complaints from over 5 years ago is behaving unprofessionally. Glad they got some of their act together since 2006, but that comment they left only makes them look unprofessional and validates the complaints.
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