CROSSVILLE, TENNESSEE -- Working away from home. Placed vehicle in for service due to severe braking conditions. When standing on brakes at 60 mph..pulled violently to the left into oncoming traffic. At 10 - 20 mph sounded like the front brakes were falling apart. After 1 week in shop [replaced all 4 tires brake systems, leafs and checked hoses] told me they were as far as they could go without a factory rep on site; and that could take 2 - 3 months.
Met with Owner: agreed vehicle not per Ford spec and was unsafe...but they could not fix it. Requested refund or replacement per TN lemon law...advised dealership too small to absorb truck. Contacted Ford Cust Service...they contacted the Owner and directed them to "exhaust all efforts to repair this safety hazard." Met with Owner again...advised that they had officially "exhaused their efforts." Best recommendation...go to Knoxville or Nashville and make the best trade I could. Asked if she would consider trading...NO.
Lets get this straight: I just spent $40k in April 2003, now 7 months later I'm supposed to cough up another $8 - $12k to trade into a 2004 just because they can't fix my truck?? Don't think so. Contacted 2 local attorneys...told me the Lemon Law looked good on paper...but hard to get through court?? Both advised me to work with Ford advocacy (3 - 4 months arbitration) and possibly get a replacement or better yet..take their advice and buy another car?! They're looking out for OUR interest??
Prices going UP and Quality going DOWN; and service? What service. Still under warranty. Doesn't seem to mean a thing.
This vehicle is barely safe to drive to / from work. However, is not safe to pull any type of load...which is what I purchased it for. Now I can't even tow my 40' 5th wheel to the next job...or maybe no job at all if I can't get there.
Michael Buchman: Unsatisfied customer