Custom mortgage solutions

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Lies, Lies and More Lies at Custom Mortgage Solutions- Avoid these people at all costs
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VOORHEES, NEW JERSEY -- I applied for a mortgae at Custom Mortgage Solutions, Inc. located at 1000 Voorhees Drive
Voorhees, New Jersey. I had a high credit score (754 avg). The only problem was that I am a British citizen living in the US waiting for US permanent residence status. Before I even applied to Custom Mortgage, I faxed a copy of my US work authorization, NJ drivers license and US social card to Custom Mortgage. They said that they can get me the loan "with no problem." I then sign the mortgage application, paid the $195 fee and sent it to Custom Mortgage. I went down to PA for a whole weekend to look for a home, booked a room at a hotel and finally found a home and put a down payment. I ordered and paid for an apprisal, a home inspection, title etc. Now, just two weeks before closing, Custom Mortgage said that they cannot go through with the loan because I did not have my actual permanent residency card. I would not have signed a contract to buy a home had I not received assurance from Custom Mortgage that my mortgage would be approved. I would not have wasted my time and money, the sellers' time and money as as Custom Mortgage's time. All of the government documents was faxed over to Custom mortgage and a representative from Custom Mortgage (Mark Dugayo) said that he spoke to an underwriter and that person said the documents would be accepted. In addition, Mr. Dugaya also spoke to two real estate brokers (buyers and sellers) and gave them the very same assurance.

Now, I am stuck with the loss of the application fee, the apprisal fee and the homeowners' inspection fee. They even refused to provide me with a copy of the appraisal which I paid! I requested this twice. They even said that I was denied because of "consumer credit report"??? My credit score is well over 754 and it was 809 when all this started. But the deepest pain is the embarrassment of telling the sellers I could not qualify for the mortgage, and also having to find a place to rent in less than 30 days because I told my landlord I would be moving soon and he already decided to move into the apartment.

Custom Mortgage knew about all this. They just don't care. This company SHOULD NOT BE DEALING WITH THE PUBLIC. People should avoid it at all costs. There are many other mortgage companies out there. I think many are made up of liars and greedy people, but some are made up of good honest people. Avoid this company at all costs
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shayen on 07/28/2006:
erjad on 12/08/2008:
I got my mortgage through Custom Mortgage Solutions in Voorhees NJ. That is the only good thing that they have done for me, giving me my mortgage. They talked me into one of those "option ARM" mortgages, where your payment goes up every single month (even though they tell you it can't go up for a year) until you are completely broke and have to take out loans on your credit card to pay your mortgage. You know, that one. Before I bought my house my credit score was in the 780's, now it's in the 660's. Thanks Custom Mortgage, you're the best! (at screwing people over).
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SOUTH JERSEY, NEW JERSEY -- This is in regards to buying our first home. We heard bad things about CMS, but we went with them after the VP of Sales promised to waive all settlement costs if we decided to go with them. Thinking this was a good way for us to save money, we went with them. That was our mistake.

We recently closed on the house, by the skin of our teeth. Thankfully, MOST of these random, hidden, and unethical fees were removed. The company still owes us the $350 we paid for the appraisal on our house since they couldn't give it to us all the money they owed us today.

We saw the final settlement charges sheet the day before we closed. Everything looked right. I felt like we were treated fairly and that CMS had a bad reputation for no good reason. Then, the day of settlement, our lawyer asked for a copy of the settlement sheet from the title agency. Here is where the problem began!

There was no reason for any of this to happen. No good company hides, or forgets to tell you about $4,000 in fees. There were two application fees on the sheet. There were two loan origination fees on the sheet. There were "tax fees" and "attorney fees" and a $400 fee for FedEx to send an overnight package?!?!?!

We didn't even have enough money in our checking accounts to cover the additional charges. We would have had to close next week so we could move the money from our savings accounts.

We spent the whole day on the phone, attempting to contact our mortgage contact, the VP of the company or someone else in Custom Mortgage Solutions on the line. We were lucky enough to have an attorney as well as an attentive and dilligent title representative. We still got stuck with some fees but we're considering them what we have to pay to never deal with your company again. If we didn't stay on top of this company today, the removal of fees would have never occurred.

Even yesterday, when we signed the papers, everything was OK. CMS claimed to "overlook" the fees when he gave us the estimate yesterday. A good company should check all documents before sending them out to a client. At settlemnt, we also were supposed to pay points today before we got those fees removed.

They told us we weren't paying for points to get the rate you locked us in at, yet that was not the case. The entire experience was disappointing, unethical, and I will never recommend your company to anyone I know. If this happens to enough people, this company will go under.

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We closed on a loan, but never got the funds!
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VOORHEES, NEW JERSEY -- My husband and I signed closing documents Jan. 20 for a $488,000 loan that would consolidate our mortgage and two credit accounts, and give us $10,000 cash out. But the checks never arrived!
As of today, Custom Mortgage Solutions has not funded the loan, and has instead sent us two Fed-Exed documents at this tail end of January. The first document said we should change things to get a $3,000 cash out after debts not mentioned in the closing documents get consolidated. The second document said, no, on second thought, we should get even more debts consolidated, but no cash out at all!
We realized we'd be foolish to sign any of these, since a closing is supposed to be final, and since Custom Mortgage Solutions has a history of making written offers that later change into something else.
We thought we were finally on a roll when we accepted the offer we closed on - the $488,000 offer with the $10,000 cash out. But Custom Mortgage Solutions is changing things yet again, and is still not showing us the money!
Consumers, Beware! You may THINK you'll finally get that loan once you finally sign those closing loan documents with a "professional" title agency in your living room. But you may instead get no money, subsequent documents from your "lender," and bills and mortgages that do not get paid.
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spiderman2 on 02/01/2006:
A title agency and a mortgage lender are not the same thing. Also, be leery of a mortgage/refinance company that comes to your home, this is not how professional companies are run. You need to get yourself a lawyer. You cannot afford to be screwed out of $488,000
ashburn10 on 02/01/2006:
Just because a refinacier comes to your home doesn't mean they aren't reputable. We refinanced through Sallie Mae Homes Loans and they sent someone to our home and everything went smoothly.
crewboy on 02/01/2006:
I hope you got your original offer in writing. If you did, get a lawyer immediately. You cannot afford to wait on this.
KateM on 02/01/2006:
In mortgages nothing is ever final, I work in the business and I see it everyday. All sorts of problems can arrive even after "closing" has taken place. This especially happens when you use a company that is less than reputable. You were right on to not sign anymore docs. I would contact a lawyer as well as a reputable mortgage co (I recommend Superior Mortgage, we are one of the top lenders on Lending Tree because we DON'T pull the changing your loan @ the table game).

Oh and Spidey-get your facts straight MOST good mortgage companies hold closings in the borrowers house to make it convienant for them.
ejack053824 on 02/01/2006:
Raise fking hell till you get satisfaction. That's my 3 cents to this.
towanda on 02/01/2006:
Thanks, Everyone, for your feedback on my complaint against Custom Mortgage Solutions! You gave me some very helpful tips.
My husband and I are specifically taking the advice to raise hell, since we've put a lot of time and effort into this refinance ordeal. I have contacted a lawyer, who is supposed to send a letter to Custom Mortgage Solutions, reminding them that they should legally honor loan documents signed at a closing. I've also contacted my New Jersey Division of Insurance and Banking, but they will probably spend ages researching this thing before finally arranging a resolution. I've also contacted the Better Business Bureau, which doesn't seem very helpful. I faxed a complaint to them, so they're supposed to now contact Custom Mortgage Solutions and help us all reach an amicable agreement. The BBB has no legal power, so I presume it will be best to work with the lawyer and the state insurance and banking division, since the state at least has authority to investigate and act on such matters.
If I still get no results, I'll contact another lender and yuck, go through this entire grueling refinance process again.
I'll let you guys know how this mess with Custom Mortgage Solutions turns out!
crewboy on 02/01/2006:
I'm glad to hear that you've started to fight this, you are doing the right thing. You probably won't have to go to court. Once they realize that you have a lawyer and that you've started an investigation into their business practices, they will probably stop playing games and give you what you were originally promised. If you have everything in writing, they are not going to be able to worm their way out of this.
ejack053824 on 02/02/2006:
Glad to see your taking action and not just sitting on your ass and feeling sorry for yourself. Stay on the mortgage company like flies on a ribroast!
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Good Riddance, Custom Mortgage Solutions!
Posted by on
VOORHEES, NEW JERSEY -- In February, my husband and I closed on a refinance loan with the crooked Custom Mortgage Solutions lender in Voorhees, N.J., only to never get the funds! After our closing, we got no check, just more documents asking us to sign off on some changed deals!
In frustration, I complained to the New Jersey Department of Banking and Insurance, only to get screwed some more. This so-called watch-dog agency has yet to reply to my complaint, despite my sending documents that show how Custom Mortgage Solutions tried to change the deal after our closing.
I also got no results from the Better Business Bureau, since this bureau got no reply by Custom Mortgage Solutions after I complained.
After struggling for months to keep paying debts that were supposed to be paid by Custom Mortgage Solutions, I finally managed to get quickly refinanced with another company- E-Mortgage. This company took about one month to get us refinanced with checks in hand.
Please, consumers. Beware of lenders who arrange so-called "closings" on loans. We learned the hard way that there are some crooked lenders delivering nothing but broken promises!
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Made My Dream Come True
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VOORHEES, NEW JERSEY -- When I started a loan application with Custom Mortgage Solutions I was very skeptical. I had already been declined by several banks, and was beginning to believe I would never buy a home for my family because of my credit. My night mare turned into a dream come true when I started working with Custom Mortgage. The loan officer told me what debts I needed to pay off to get my credit where it needed to be for them to finance us, then after I paid it off, he got my credit scores up, and from there he approved me for a loan, and later followed through to get my loan closed and help me purchase home. I have nothing but good things to say about Custom Mortgage, thank you for helping me and my family fulfill our dream of owning a home, and thank you for not just looking at my credit and turning me down, but helping me fix my problems and buy my home.
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Ponie on 03/12/2006:
Sparticus on 03/12/2006:
Isn't it funny how you can instantly tell which posts are fake... This one has spam written all over it....=)
KenPC on 03/13/2006:
And would you do business with an outfit which starts lying to you before they even meet you? I bet this guy loves OneSuite too.
Hugh_Jorgen on 03/13/2006:
It's all true! Once I got a mortgage with them my hair quit falling out, this nasty rash finally cleared up and my dog came home!
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Custom Mortgage Solutions - Very Bad Business!!!
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VOORHEES, NEW JERSEY -- I thought that we were the only ones that had a bad experience with Custom Mortgage Solutions. My wife and I wanted to refinance our home back in November of 2005. We spent three month with this company giving us the run-around. They went as far as scheduling the closing on a certain day, then never even bothering to show up. Not even a phone call to let us know that they were not coming. This happened three times. In mid February they simply decided that they were not going to do our refinance. They never contacted us to let us know. Instead they contacted one of our creditors and told them that they would not be refinancing our mortgage. Our creditor is the one that called us to let us know what was going on. To make matters worse we had sent them a year worth of bank statements which they are now refusing to return. Not to mention the $195.00 application fee that was a waste. I say we get enough complaints and file a class action suit against Custom Mortgage Solutions, put them out of business for good.
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towanda on 04/02/2006:
I'm with you! Yes, Custom Mortgage Solutions definitely deserves to be put out of business. Perhaps you, too, should contact the New Jersey Department of Insurance and Banking. With at least two of us complaining, this slow "watch-dog" agency may finally take some action.
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