Preview Review

Next Review

CVS Photo Service Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Customer Service? Not in this Store!
By -

MONTCLAIRE, VIRGINIA -- On December 15th, I went into CVS in Montclaire, Virginia to scan a picture and make multiple copies. With my cart, I began my wait in line behind one young male teenager and his mother. He had begun to make books on the machine. It was the only working machine available. After a few minutes, his mother left the store. For nearly 2 hours, I stood with single picture in hand, waiting for the machine. Meanwhile, he talked on his cell phone which had slowed his progress. I asked him if he had more books to do, and he told me that he was working on his last one.

Unfortunately, he was not only oblivious to the needs of anyone but himself, but he was dishonest. He continued to make several more books. I had spoken to the manager after having waited the first hour. After that, neither the manager or the photo clerk came near the machine or me. After 2 hours, I spoke again with the manager, who said, "He's a paying customer. I can't take his cell phone away." I hadn't asked him to take it away. I had asked that he at least ask the child to put it away while he was using the photo machine. He refused. I told him that I had never had worse customer service in entire life.

I left my entire cart of merchandise, including video camera, and walked out of the store. Today I will be spreading the word to friends, neighbors and to those at my job. A penny's worth of customer service would have saved the store hundreds, possibly thousands of dollars in sales. I only wish that the parent of the young customer had taught him common courtesy. Allowing a woman to stand for two hours with a single picture in hand while using the only machine available, and while using the cell phone which delayed completion of his multiple projects, was unkind and extremely rude.

Perhaps the store shouldn't allow unsupervised minors to remain for long periods of time. As there were very few customers in the store, it was obvious that the child was no longer accompanied by an adult. P.S: I went right to Target, where my entire transaction was finished in less than 8 minutes. I was treated with respect there, and the customer service was excellent. The manager of CVS should try shopping at Target. Customer service abounds there.

Replies
3-4 Days for 1-Hour Photos
By -

INDIAN TRAIL, NORTH CAROLINA -- I needed photos printed out so I went online to CVS' website. I uploaded all of my photos and printed out my confirmation that they would be ready at 3:41 pm for pickup. I drove the 10 minutes up the street to CVS and was greeted at the photo counter by a CVS worker. I gave him my last name and he could not find my pictures. He then asked me if I wanted to pick them up here or have them shipped to me. I explained that I had done it online for pickup in the store at 3:41.

He then explained to me that they were downloaded to an off-site company in Atlanta and that I could pick them up in 3-4 days when they are shipped to the store via UPS. I asked if there was any way for him to download the pictures to his computer as he could see the order in his computer. He then explained that the only thing I could do is go back home and re-download the pictures and try again.

So I drive the 10 minutes back home to grab the USB card and drive back to the store. Upon arriving, there is no one in the photo area so I proceeded to use the kiosk. I insert the USB card and the kiosk cannot find it. I tried it a second time - with the exact same luck, it still couldn't see the USB card.

Thoroughly frustrated at this time I leave CVS and drive 10 minutes down the street to Walgreen's (that review to follow). As I sat down at the computer when I got home, I went to CVS' website but the only way for me to contact them is by phone or snail mail. No email address offered. I am not going to waste my time on hold for 10 minutes to talk to someone or waste a stamp writing a letter. I am however going to choose to do all of my printing at Walgreen's from now on.

Replies
Bad Service/No Photos
By -

I ordered photos online from the store close to my office. I went to pick them up one hour later and was told the machine had been out of service for over a week. The two clerks working that day had no knowledge of the photo section and were not helpful at all, plus a little rude. Why didn't they call and let me know? I called the Customer Service number and was told they could re-route my order to another store and gave me 20 free prints for my trouble.

When I went to the second store, not only did the not have my pictures ready, but they didn't even have my order. I called Customer Service again and was told I could have another free 20 prints ($3.00) for my troubles. What good are free prints if I can't get them printed? I asked for my order to be cancelled. I tried to order again using the free prints I had already, the free prints they gave me, and a promo code I had. I figured I might as well use all of the free prints I was offered.

I was told that I couldn't use two offers at the same time even though I had on the first order. Meaning I would have to pay for double the amount of pictures to get the 'free' prints. Not so free after all. The customer service person told me I was 'LUCKY' it went through the first time. I'll consider myself lucky when I am holding pictures. Now I have cancelled the order and cannot make the phone calls and emails stop that are letting me know my order is ready. The clerk at the store is actually frustrated with me because I want to cancel the WHOLE order and not deal with this anymore. I will not be using their service again.

Replies
Bad Service for Photo-Book
By -

DOYLESTOWN, PENNSYLVANIA -- It isn't often that I become upset enough with a store to write a letter. However, a recent incident occurred in your CVS branch on Ferry Road in Doylestown, PA that left me both angry and frustrated-and more than a little disappointed.

On May 23, 2007 I saw an ad in your weekly CVS flier, a copy is also enclosed, for a photo book. I went in to the branch and explained that my photos are not digital. The photo staff said they could scan the photos and make the book anyway. This was a false statement. Four weeks later I stopped back at the photo counter to find out if the photo album was completed. No one could locate my envelope and they said to give it another week. I went back in July and no one had any information for me.

It turns out my photos were sent to Abacab lab by mistake and I was told that CVS no longer uses that lab. The photo staff said that the photo person who handles this is on medical leave. This went on for several months. The week before Labor Day I received a disturbing call from ** from Qualex Photo Lab saying my photos were lost and could I please explain each photo to her so she could locate them. The photos were located and sent to their Allentown, PA lab.

I spoke with **, the manager, at the call center for Qualex, 800-567-1963. She assured me that my photo book was put on the “priority” list and would be completed in one week. Another person lied to me. I spoke the manager of the CVS Ferry Road branch who was polite but could not help me. I finally picked up my photos on September 20, 2007, with a label that stated that the 'Service is Unavailable'. The regular photo employee was back from her leave of absence and she said the photo book service would be available in November or December.

If I ran a store that hadn't properly trained anyone to fill in for a missing co-worker, I would be very upset to find out this is the way my customers were treated in her absence. I no long shop at CVS. Thank you for reading this.

Replies
Advertisement
Bad Customer Service at a CVS Photo Center
By -

IRVING, TEXAS -- CVS Store info: Store #: 5260 - 3401 WEST WALNUT HILL LANE, IRVING, TX 75038

Today (1/21/2006), I went to the CVS store to get my passport-size photographs. The employee (**) took my picture, but I was not satisfied with it at fitst, and I asked him to take another picture. He refused to do that saying that he didn't have time (I wouldn't think it'd take more than 2 min). I tried to get to Store Manager, but I was told he/she was not available. I complained about this to two of Assistant Managers, they didn't even try to apologize for the incident.

This was my worst customer service experience in my life. Why is CVS running its business, if it can't provide 2 mins. to a customer? This clearly shows CVS's bad customer service. I'll never visit CVS store again and I suggest other customers to do the same. Thanks.

Replies
Worst Customer Service at Photo Centre
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANA, PENNSYLVANIA -- I have always taken my passport photo at CVS. I went in to take one today at 7:30 pm and I had the worst experience ever. The photo first taken and printed was the worst I have ever seen. It made me look like I had a beard. The two lady staff members who attended to me appeared to be bothered that I wanted another picture taken. It was after the fourth attempt that I was satisfied. I hate to say this but I don't want to experience that again so I don't think I will be using the Indiana, PA CVS store on 2501 Warren Road, ever again.

Replies
Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DOLTON, ILLINOIS -- I'm complaining about the manager at this store. They have a photo section and I had some pictures made - when I went to pick them up no one knew about them, as he had told me to leave and come back in two hours to pick pictures up. When I returned they were not ready and when I asked to speak with the manager he gets an attitude. I have his name but do not feel his name is applicable as I was really mad as he just walked away and didn't care to say he was sorry.

He didn't tell people coming on duty to make pictures and he did not wait on customers and there was a line of people waiting to pay for their purchases. He needs his job so he better get on the ball or more people will complain about him and he will be looking for a job. There was a lovely young woman who developed the pictures and apologized for his ignorant behavior and it's folks like him that give a place a bad name.

Replies
Online Photo Service
By -

NATIONAL -- I spent almost 2 hours creating a photo book for my grandmother's birthday only to be told when arriving to pick it up, that the photo machine at the CVS store I chose was broken. No problem, there are 2 other CVS stores in my city. Then I couldn't change my store location online because the website kept coming back with an error message. As it turns out, there was only ONE store in my town that had the correct kind of printer for the photo album -- WHAT!?! Are you kidding!

And then the online support person told me there was also only one store in a town close by with the right kind of printer when that town has 12 CVS stores. REALLY, ONLY ONE OUT OF 12! So I asked the online support to go ahead and cancel my order. I will not give my money to a company that can't provide the information upfront that there are limited availability and now I've wasted 3 hours and have nothing.

Replies
Advertisement
Worst Photo Processing Experience Ever...
By -

ERIE, PENNSYLVANIA -- I was just married. I took my photos, that were on a CD, with the copy release in the last box. At the end of my pictures, it states that I own the copy of the pictures, with the release date. The photo guy who always gives me a hard time and always rude to all the customers so he can have his smoke break every 10 mins, stated I need a signature stating that I own them. WTHeck. In Las Vegas, people don't do business like in Erie, PA. CVS you need to can ** AT THE CVS LOCATED AT PINE AVE. AND EAST 38TH... HE HAS NO BUSINESS WORKING IN CUSTOMER SERVICE.

Replies
Won't Be Using CVS Photo Again
By -

FALL RIVER, MASSACHUSETTS -- I have used CVS photo for prints quite a few times, always by ordering online. I can get over the fact that the online process is extremely slow. I can get over the fact that I have to crop every single picture since they're all distorted for whatever reason. I can even get over the fact that they're pricier than surrounding photo labs. I chose CVS for the convenience.

This Christmas, my first Christmas with my husband, I ordered a single card in which I specifically called a week before Christmas to see if it would be done in time. I was told yes. I have been to CVS three times (after receiving the confirmation e-mail saying that it had shipped) and each time no one could find the card for my husband. Needless to say, my husband went card-less on Christmas when I was hoping he could open the card I had put so much thought into.

I just called CVS again, it's January 7, and still no card. I was told they can "see it" in the computer and could put the order through again, but I declined. I didn't receive an apology, but they were plenty apathetic enough for me to decide that I won't ever be using this service again. If you want quality photos and service, I suggest taking your business elsewhere.

Replies
Top of Page | Next Page >

CVS Photo Service Rating:
Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 12 ratings and
31 reviews & complaints.
Contact Information:
CVS
1 CVS Dr.
Woonsocket, RI 02895
1-800-746-7287 (ph)
www.cvs.com
Product/Services
Compare Drug Stores/Pharmacies