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Junk sold at CVS
Posted by Gemvalue on 02/19/2011
Fine...it's cheap, real cheap; fine, what do you expect for $10 in an electric shaver??...but, DOES A COMPANY LIKE CVS WANT TO BE ASSOCIATED WITH A PIECE OF TOTAL JUNK SUCH AS THIS SHAVER?, JUST TO MAKE A FEW EXTRA BUCKS IN THEIR CORPORATE BOTTOM-LINE??. Had I bought this same shaver at a flea-market, dollar store, from some little-known seller-discounter etc, I wouldn't complain...you get what you pay for!!...but, I bought this at CVS, the same corporation that sells many items I buy weekly-monthly plus prescriprions, blood monitor supplies, etc...supposedly a company with a reputation, credibility, high (or at least reasonably high) quality-standards etc...if they are smart, they should take an item like this off the shelf: total disaster as a shaver, shave one hair for every 3-or-more it doesn't even catch. Sure, I should have known better...sure, I could exchange it and get my money back...but, thats not the point. The point is that this crappy shaver reflects on the sellers image and reputation because THEY sell it, CVS !!. CVS, give up offering items that shouldn't be sold to consumers due to their extreme low quality!!..this shaver is not an isolated bad one, a dud...just a very poor performer that belongs in a flea market at best, a low-end flea-market. I guess CVS is happy they got my $10 bucks!! (let the CEO of CVS use this model shaver for 3 days, then review!!...he'll probably fire himself voluntarily !)

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Posted by Venice09 on 2011-02-19:
In a way, I agree with you. Some things shouldn't be on the market at all. It's just part of the never-ending barrage of junk that overloads landfills. On the other hand, this shaver might actually serve a purpose for certain people. Maybe someone with little hair growth and not much money, like a teenager.

It's obvious that ten dollars is not going to buy a high performance shaver, as you mentioned, so I'm not sure why you purchased it.
Posted by Anonymous on 2011-02-19:
I can't imagine the number of retailers that sell this same exact product. No matter where you buy it, you get what you pay for.
Posted by Anonymous on 2011-02-19:
My questions is why are you blaming CVS???? Shouldn't your complaint be against emerson? The company that MADE the shaver? CVS is like every other business and sells items they think they can sell. Since CVS specializes in pharmacy and health care products, shavers isnt on the top of their list of items they specialize in. You get what you pay for. If you want a good quality item, then you PAY for it.
Posted by Ytropious on 2011-02-19:
We got some connair electric hair clippers at CVS for 10 bucks, they work just fine. Why the heck are you blaming CVS, last time I check they don't make these products they just sell them.
Posted by Venice09 on 2011-02-19:
Prince, I think the OP is more upset with CVS for selling junk than he is with Emerson for making it. He expects CVS to carry better quality products, but as you said, CVS carries what they think will sell.
Posted by Starlord on 2011-02-19:
You can buy the exact shaver at Rite-Aid here in Washington, as there is not a CVS within 200 miles of us. CVS and Rite-Aid, and even Walgreen's have gone far beyond specializing in pharmacy and health care products. They are more like a small department store, selling goods for people of various purchasing abilities. Maybe you consider a ten dollar shaver to be a piece of junk, but you just look around a bit, and you can find Norelco, Remington and other electic shavers. You get what you pay for. Some people cannot afford what Norelco and Remington charge. I bought one of those ten-dollar shavers once, and kept it in the glove compartment of my patrol car. If I got to feeling a bit nubby, I'd break it out and give my shave a quick touch-up. I'm sorry we can't all afford the top of the line in everything, like you can.
Posted by trmn8r on 2011-02-19:
You know, there's a lot of junk on the shelves in stores, overall. (Rule #1) It is our responsibility as consumers to question each item before we buy it, so as not to get stuck with one of these pieces of junk.

Ideally, (Rule #{>1})a company we respect shouldn't be selling junk. But you need to go back to rule #1 - buyer beware. I'd expect to pay at least $50 for a decent electric shaver. For $10 I would seriously question what I had in my hand, and go research it before buying. Or buy it, leave it in the box, and research before opening.
Posted by getoverit on 2011-02-19:
On a lot of levels see where the OP is coming from. It would be nice if we could make purchases at a given retailer and expect that, simply by virtue of the fact that that retailer carries the product, we're getting something of value and quality.

But things just don't work that way. There might be certain companies that you can rely on to provide quality products - maybe like Nordstrom's or L.L Bean. But I certainy would not put CVS in that category. It's buyer beware.
Posted by gemvalue on 2011-02-20:
I dont blame Emerson for a cheaply made product and poor performance...up to them. CVS is a retailer that I doubt gains much by having their customers associate their store with a few cheaply made products that they sell in it.Overall its a good retailer of many items...why want to be connected with close to junk items??
Posted by Anonymous on 2011-02-20:
Gemvalue-you are going to come across this everywhere you go. If you are complaining about CVS, then you might as well add every other retailer in the united states. Weather your at wal mart, CVS, walgreens, or any other retailer, they all sell cheaply made products, most of them made in China. This is America. If you expect a quality-made product that you want to last a long time, I suggest you go online, do some homework, and pay accordingly. If you think a 10 dollar item is going to last forever, then you're living in a fantasy world.
Posted by bruce2954 on 2011-03-01:
I bought one of these shavers and it doen't cut very well. I have to shave with a blade after. However, even a Norelco doesn't shave that close.
Posted by Anonymous on 2011-03-01:
Nothing beats an old school straight edge and a very steady hand.
Posted by realism on 2013-08-09:
I've used Norelco, Remington, Braun, Panosonic - all of the name brand electric shavers. I found the Emerson to roughly match all the others - for 10 bucks from Walgreens and even came with an extra foil (usually $20 or more separately). I went back and bought 3 more. Never got to use 2 (except for cutters and foils) since I discovered the extras have to be re-charged occasionally. I'm here because I searched for them, Walgreens no longer carries them - so I'm headed to CVS.
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Posted by Kittenz333 on 05/23/2010
I work for CVS, and everyone who has a complaint can shove it. Honestly, don't get in my line and look for your cvs card for 20 minutes. Dont be rude and leave your receipt on my counter. Put your cart/basket back where you found it. Dont yell at me because your too stupid to read sale signs, for example if your Arizona tea is 3 for 2 dollars and your total is 2.01 ...shut up its a penny. if there is a line don't give me an attitude while I'm trying to help you. LEARN HOW TO READ. LEARN THE DIFFERENCE BETWEEN THE ONE HOUR PHOTO SERVICE AND THE IN SECONDS. learn our hours, you wouldn't go to the bank when they are about to close now would you? the customer is always wrong. I am not an expert on the products we sell, and if we don't sell what your looking for no its not my job to know where they do sell it. If you have to wait at the register for 15 seconds calm down, I do have other things to do besides help your un-greatful ass. Dont call and ask when we close, listen to the options on the phone. Learn the pharmacy hours. No we can't accept expired coupons..duh? Dont ask how I am so that when I said fine how are you then you can go off and complain about your life because guess what? I don't care. DO NOT COME IN WITH MULTIPLE CVS CARDS AND A PILE OF COUPONS, YOUR REALLY ANNOYING AND BEING RIPPED OFF BY EXTRA BUCKS. newsflash: you can pay for your milk back in the pharmacy with your scripts! "I can get this cheaper at so and so" well good then go there, get out of my store. Dont ask if I work here because as you can see my shirt says CVS/pharmacy. NO we don't have a public bathroom, so don't ask. WE DO NOT SELL BREAD, go to the gas station across the street. My register is not a place to leave all your items as you shop for more. If you notice a price isn't right say something before I give you your receipt and have to do a refund. Before you ask me where the cards are look around and youll see a HUGE halmark sign!!!!!!!!!!!! Dont compain that you never save anything with your CVS card, well first of all you need to buy the sale items second..you don't have to come here or you can throw away your card. I hate that CVS will give anything to their customers to keep them happy. You as the customer are always wrong!

If a customer is nice and polite I have no problem helping them, but the ones who act like this need serious help and don't understand what its like to work with people like them on a daily basis. So everyone who has a complaint about CVS consider if you had anything to do with the service you received.
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Posted by OMG.its.Courtney on 2010-05-23:
i think you're forgetting that you have a job to do. your job is to help the customer with their questions and concerns. same goes for you...if you don't like your JOB or the people that you're paid to help...then go some where else. and you shouldn't be so angry...it ages you =]
Posted by Venice09 on 2010-05-23:
It sounds like your job is really getting to you and you need a break. I realize some of the things you mentioned can be annoying, but you seem to be having a problem with everything. Maybe it's time to think about finding a non-retail job because what you described is a normal scenario in the world of retail. I don't think the customers will be changing any time soon, so there's little hope of it getting any better.
Posted by jktshff1 on 2010-05-23:
A day in the life of a CVS csr.
Posted by PepperElf on 2010-05-23:
normally i really give the employee the benefit of the doubt in "informative" letters like this

but the level of venom here is a bit strong

i don't mind reading about a crappy customer - hell i have http://notalwaysright.com/ as my only link on my profile here

but that's the difference I think. in those stories, the employee says specifically what the customer did wrong, or how they acted etc.

there's an important difference between a story like that and... lashing out at everyone.

in the first, it's a story that gains sympathy while making people laugh
in the second it alienates *everyone* - including those whom you wish support from.
Posted by tnchuck100 on 2010-05-23:
Your condemnation of all customers is about as valid as me saying all retail clerks are bad. You need to take some time off and get some perspective on life. Those customers, the good ones and the bad ones, are the source of your paycheck.

Maybe a career change is in order.
Posted by clutzycook on 2010-05-23:
I'm not saying that you're 100% wrong, but with as much frustration and venom I feel coming from your post, I think it's time to change jobs. Maybe to one where you don't have to deal with the general public.
Posted by Anonymous on 2010-05-23:
Posted by madconsumer on 2010-05-23:
great review, and very imformative!!
Posted by MRM on 2010-05-23:
Posted by tnchuck100 on 2010-05-23:
Posted by MRM on 2010-05-23:
Hot A@@ Mess!
Posted by tnchuck100 on 2010-05-23:
Yup. I'd say so.
Posted by Ytropious on 2010-05-23:
I don't think the OP is saying all customers are bad, in retail there's always some that are idiots, I think the OP is blasting them ie the people who don't read signs etc. If you read the signs then the OP has no beef with you. We've all been there, it happens.
Posted by PepperElf on 2010-05-23:
ytrop - very true

my issue is that the amount of venom used in writing this is so strong that it comes off as arrogant

there is perhaps something to be said for doing things in moderation.
Especially when telling those customers that "your too stupid" [sic]

Posted by Anonymous on 2010-05-23:
"The customer is always wrong!"

"Dont yell at me because your too stupid to read sale signs, for example if your Arizona tea is 3 for 2 dollars and your total is 2.01 ...shut up its a penny." ....So, even though the sign says 3 for $2, the customer is still wrong cuz it's just a penny...and, they are still stupid?

Yea...I guess your logic makes sense...in the land of nuts.
Posted by Anonymous on 2010-05-23:
I wish there was a location included with this review, so I'd know to avoid shopping there.
Posted by raven2010 on 2010-05-23:
ummmm...wow. Yeah, just wow.
Posted by Anonymous on 2010-05-23:
Kittenz, just like we have a choice in where we want to shop, you have a choice in where you want to work. CVS and the customers they serve do not appear to be a good fit for you. I hope you find a career path that will allow you to enjoy the work you do.
Posted by Anonymous on 2010-05-23:
I'm surprised I read this review past the first sentence.
Posted by Starlord on 2010-05-23:
I have a friend who is a cashier at a WalMart in WVa, and she characterizes most of her custo0mers as 'hicks whittled from sticks.' They have to ask when a customer uses a WalMart card if they want it reloaded. One guy looked it all over, turning it every which way and asked (shifts into Larry the Cable Guy,) "where the hell do ya put the shells?" Maybe kittenz has some legit comments.
Posted by mrnmrsweibel on 2010-05-23:
I work at McDonald's and I feel the OP has some good points and has some very bad points. I will go out of my way to be nice and helpful if I can but it is annoying when people ask certain questions. For instance, if you come inside and I am the cashier and you ask me how much a number one cost without even glancing at the big huge menu board above my head, yah that is kinda annoying. However I do not mind at all if you at least look like you are making an attempt to look for it, or if it is one of the small hidden prices on the board. It also bothers me that some people act like just because they are the customer we should die trying to help them and that is just a little to far. As I said, I will try to be as helpful as possible but please don't treat me like you rule my world just because you chose to come into McDonald's. And, there are times when the customer is just not right. We once had someone get very very irate because he ordered a sandwich and insisted it was not made the way it always had been which was just not the case. We offered to make it the way he wanted it but he kept demanding we tell him why it changed when it honestly hadn't in the ten years or so I have worked for McDonald's. We told him it could have been made different if he went to a different state or something but again he insisted he only frequented local McDonald's.
I also worked at Kmart for a little while quite awhile ago as a cashier. Our bathrooms were located way in the back of the store and one my way there one time I got stopped by five different customers asking for help. I tried to help them as much as I could but being a cashier I didn't really have an answer. They hadn't even taught me to use the intercom to call for help. One of the people were very rude because I couldn't help her even though I did try to the best of my ability. By time I got to the bathroom and got back up front I got yelled at for taking to long.
Long story short, customers please try to be a little more understanding, just a little bit will go a long way from everyones point of view. OP if you really feel the way you say it is time for you to move onto a new job! Working with customers is hard work and at some point it wares you thin. I think your as thin as you can get.
Posted by raven2010 on 2010-05-23:
LMAO Starlord!!!
Posted by Venice09 on 2010-05-23:
Nice response, mrnmrsweibel. I always respect people who do jobs that I could never do, such as retail, fast food, etc. It takes a lot of patience to deal with the public, and not everyone is cut out for it. That's why I try to meet the ones who do those jobs half way.

I wonder how long the OP is working at CVS. She seems to be at a point where everything is getting to her. Maybe she can't find anything else, and this is her only choice. I hope writing this review helped her let off a little steam. And maybe some people reading this will have a better understanding of what it's like from her side of the counter. Sometimes people just don't realize it.
Posted by mrnmrsweibel on 2010-05-23:
Thank you Venice. That was my point was we as emplyees do need to be polite and respectful but customers also need to be the same way. There are so many people that seem to think working in these situations are just cake jobs when in reality it is very hard. We have a very high turn over rate because people just waltz in thinking "oh its mcdonald's how hard can it be". It doesn't take long for most to realize it actually is hard work. Heck even my own father tells me to get a real job. I however like what I do and most of the time enjoy my job. I'm also in it for the flexibility aspect because my husband is gone a lot and someone needs to be home to take care of our son.
I think the OP has definatly out wore her boiling point and I hope she can move on and find something that makes her happy!
Posted by Ytropious on 2010-05-23:
I actually had a customer basically demand I tell him happy birthday a few days ago. The dude was 44. WTF! lol. Retail certainly aint for everyone but in all honesty those of us working through college don't have much of a choice. We need a job that is flexible enough to work and go to school at the same time. I know that's my situation at least.
Posted by Anonymous on 2010-05-23:
Manners, man. It all comes down to what our society is rapidly losing-the idea of manners. I show them, I get them. I asked someone the other day where the garden hoses were, and I was standing right in front of them-all I had to do was turn around. The guy kind of chuckled when I said, "If that would have been a snake, I would have been in trouble." Humor. He might have considered it a stupid question, but he didn't treat me like an idiot because I was nice.
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Young employees beware of CVS/Caremark... Unjust termination
Posted by Jiff on 03/10/2010
CHERRY HILL, NEW JERSEY -- My son had been an employee at CVS in Cherry Hill, NJ since Sept '09. He was fired almost three weeks ago because he was accused of stealing. The Loss Prevention Manager in the Philadelphia region came into the store to "convince" my 16 year old son that he's been stealing approx. $20 worth of stuff and that they have been investigating him for awhile now. She made him sign a confession sheet. He couldn't deny these accusations because she said they have evidence that proves he did it. They made me come in and sign this too...I suppose because he's a minor. I did, fully believing my son was guilty at the time considering the "evidence" they said they have. When I asked to see it however, she said she wasn't allowed to show me.

After talking to my son and giving him every opportunity to "come clean" on this, he still asserts his innocence. After talking to numerous people at all different levels of the company from Loss Prevention to Human Resources, I finally got the LP Director to admit there is in fact no "evidence". They also couldn't come up with an accounting of what made up the $20 they said he stole. Another strange thing...the day this firing took place, the regular store manager left early and there was only a mgr trainee there which I believe is against their policy. My son got along well with the store mgr which might explain why he wasn't in the building when this took place. I've been trying to get real answers for weeks now as to why this happened, and why to my son, a 16yr old part-time employee. When he's tried to talk to other people who work there about this, they've said they can't talk about or they'll be fired.

I'm pretty sure I'm not ever going to get any answers from them and I'm also not sure if I can take any legal action against them. I know they don't have to have a reason to fire but are they allowed to blatantly lie to my son and me to get us to sign a document of theirs? My wife and I feel we have no real recourse. Any suggestions?
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Posted by Soaring Consumer on 2010-03-10:
File a complaint against your state's labor board for wrongful termination and also possibly the EEOC for discrimination and mistreatment against an employee on the basis of age. Obviously your son was forced to sign a false confession under a state of intimation and duress without your presence (which may constitute a criminal offense) and you were manipulated and lied to when you signed the false confession based on misinformation provided by the CVS management.
Posted by Anonymous on 2010-03-10:
He got fired, get over it. That's my suggestion.
Posted by Anonymous on 2010-03-10:
SC, what's your basis for this statement?

"Obviously your son was forced to sign a false confession". Were you there? Is it impossible for a 16yo to lie? I'm just curious.

Posted by tnchuck100 on 2010-03-10:
When CVS refused to show the evidence they lost all credibility. I agree with Soaring Consumer.
Posted by Anonymous on 2010-03-10:
Great advice, SC. Minors aren't allow to sign a lot of things without a parent's permission, not even their school schedules. Something's rotten here. I say get a lawyer and have him sort through this mess if for no other reason than having your child's record cleaned.
Posted by Anonymous on 2010-03-10:
The adult parent also signed the statement without seeing the evidence that the company supposedly had. There is no way in hell I would sign any document that admits anyones guilt unless there is concrete proof that the person I am responsible for is guilty. Why did you sign? You didn't assume that your son is innocent until proven guilty? You wanted him to prove his innocence?

Forget the legal route, the EEOC complaints, the labor board for wrongful termination. You and your son both signed a statement admitting his guilt. It is over.
Posted by jktshff1 on 2010-03-10:
Soaring put it right, but Pro ended the discussion. The op signed the statement, no difference than someone not reading the fine print of a contract.
Posted by Soaring Consumer on 2010-03-10:
I believe there is a very very strong chance that considering the circumstances surrounding the case, that the confession papers would be overlooked or dismissed in the investigation. A minor signed under a situation that could be legally considered to be duress, and the parent was coaxed based on "fake facts" that at the time she had no reason to doubt at the time of signing. CVS would have to prove the legitimacy of the accusations to the labor board and to the EEOC. If the evidence exists as they claim, they wouldn't have any trouble proving that the termination was fair and that they are in the right. However if the evidence did not exist, and it seems as if it didn't, proper action would be taken against the company. Just because a signature was put on paper does not mean in any way that this is over.

To the OP, there is nothing to lose by filing those complaints. It's time to fight for what's right.
Posted by Anonymous on 2010-03-10:
Soaring, do you have a law license? What is your basis for your believing that there is a strong chance that the confessions would be dismissed?

Those statements especially by the 'responsible adult parent' should have never been signed. The time for proof is before the pen meets the paper! Once no proof was given the OP should have grabbed her son by the arm and left the store and promptly filed any complaints that they wanted. Let it go!
Posted by Venice09 on 2010-03-10:
I realize you're trying to make a case of innocence, as I would probably do the same, but I can't help wondering why an innocent person would sign anything knowing that there would be no evidence. I guess a sixteen year old could be intimidated into signing a confession. Either way, does your son really want to work at a place like this? He might be better off looking for a new job, but I also understand if he wants to clear his name first.
Posted by jiff on 2010-03-10:
When I asked to see the evidence, the LP mgr told me that they can only show the evidence if it goes to court but said they don't intend to go to court. At that time I was embarrassed and angry at my son...I offered to pay the 20 bucks right then but she said they can't accept it. They'll "collect it in payments"?? My distress at the time kept me from thinking clearly. I remember forgetting how to spell my own name I was so freaked out.
Posted by Anonymous on 2010-03-10:
"They'll "collect it in payments" means they will seek restitution. They will send you a demand letter for a specific dollar amount, basically a settlement for his (and your) admission of his guilt. You could hold out and see if you could take it to court if they go this route. This could run into the hundreds of dollars, unless CVS is greedy and goes for more.
Posted by PepperElf on 2010-03-10:
"He couldn't deny these accusations because she said they have evidence that proves he did it. "

Never sign anything like that.

In fact since he was a minor he had every legal right to have you come in before he signed something.

and then of course you could have demanded to see the evidence before having him sign.

however, at any rate... it's not a place for him to work anymore
even if innocent, do you really want to work for a boss who thinks of you like that?
Posted by Anonymous on 2010-03-10:
My thoughts too, Ms. M. I'd be pretty pissed off but the manager of the store and the LP agents would be the ones forgetting how to spell their names if they falsely accused my son of theft. Heads would roll and they would remember MY name for the rest of their miserable careers!
Posted by Anonymous on 2010-03-10:
with all due respect to those that responded negatively thus far, I must say, none of you know how you would respond in a situation like this. mom was angry at her kid. mom wasn't thinking clearly and signed something she now recognizes was a bad move. there's certainly no need to beat her for it.

jiff, for what it's worth, I say you shoud contact an attorney. tell 'em what happened. the worse thing they'll tell ya is that ya got no case. good luck and if nothin' else, you've shown that son of yours that you'll stand by him. that'll mean more than anything else when tis all said and done.
Posted by Anonymous on 2010-03-10:
I don't know why u would sign a document that incriminates your son with out even reading it and seeing the evidence.

You should contact a lawyer anyway see if any laws were broken on CVS's part.
Posted by Anonymous on 2010-03-10:
I have never signed 'letters of confession'. Any guesses as to why?

Posted by Venice09 on 2010-03-10:
I think the problem here is that the OP was not completely sure if his/her son was being falsely accused. I think there was some doubt as to the son's innocence. That can be very unnerving, to say the least. I would be flustered too, but I wouldn't have signed anything.
Posted by Anonymous on 2010-03-10:
and I'd hope I wouldn't either, venice. problem is, we don't always know how we will react in stressful situations. hopefully jiff will seek advice from an expert and at the very least find out if this is even worth pursuing.
Posted by Venice09 on 2010-03-10:
I agree, KingJames. My son is eighteen, and he has been causing crazy stress since the day he was born (no exaggeration). So I know what it's like to be confused or not know whether you're coming or going. If this is the OP's first experience with something like this, I understand the feeling of fright that takes over your mind. I'd like to think that I wouldn't have signed anything, but one never really knows what they will do until the times comes.
Posted by Anonymous on 2010-03-10:
Ms. M!! I know!! I know!! Pick me!! LOL
Posted by Anonymous on 2010-03-10:
*and the floor goes to PC*

Posted by Anonymous on 2010-03-10:
Because you've never been accused of breaking any laws. (Or, you haven't gotten caught.) LOL joking!
Posted by PepperElf on 2010-03-10:
the thing is... even if he gets that job back, even if he's 100% innocent, there will very likely be hard feelings and animosity between the bosses & him. most likely they will end up finding another reason to fire him or cut his hours.

he may be better off trying to find another job with a different store.

also remember, just because the boss accuses him of something does not mean he's guilty.

hell one of my relatives was accused of doing steroids by her coaches. but she was innocent. end result?... the coaches actually got in trouble over it - 1) because anyone with half a brain could tell she wasn't using drugs, 2) the coaches denied her the right to call home when she asked.

so ... don't confess to anything unless you're actually guilty.
Posted by jiff on 2010-03-10:
Do I wish I didn't sign this...OF COURSE. When I asked my son in front of this lady, he said "if I did it, I don't remember doing it" but when a lady that you don't know tells you there are secret cameras in the ceiling tiles that even the people who work there don't know about, you start questioning yourself...ya know like, if they got video of me doing it, I must have done it. I just don't remember doing it. My son, after having time to think through her accusations later that night said "no...I did none of it". I found out later no video exists. Before this happened, my sons hours were cut back even though they were continuing to hire older workers. A fellow employee said he thought they were trying to get rid of younger workers. I don't know...I just wish I knew what their motivation was for doing this to my kid.
Posted by Venice09 on 2010-03-10:
As someone else said (KingJames, I think), at least your son knows you're on his side. No one knows him better than you do, and your instincts are probably correct. That will give him the confidence to look for another job. Don't worry, he'll be fine.
Posted by Anonymous on 2010-03-11:
I am confused. The 16 year old claims to be innocent, yet signed the papers when the employer told him they have evidence? What evidence? I have a 16 year old and let me tell you the roof would have caved in when they told her they had evidence after she claimed innocence from all her demanding to see said evidence. My baby is high strung. She gets it from her mama.

The mother signed the paper too? And did not demand to see the evidence? At my job, they show it all out in the open so that there is no doubt.
Posted by Venice09 on 2010-03-11:
LadyS, if you read all the comments, including the OP's, they might answer some of your questions. Some teenagers are more assertive than others, and some are taught to not question authority figures. It sounds to me from what I've read here that the boy was bullied into signing a confession. Teens aren't just bullied by their peers, adults can be just as intimidating. I think the parent was caught off guard and not sure what to think or do. I could see this whole scenario being very tense.
Posted by Anonymous on 2010-03-11:
I need to get out more apparently. All the teenagers I know would have one either refused to sign without evidence or until their parents got there. I just can't accept that they refused to show whatever they had against the kid. And if they later claimed they had none, then I would sure as rain is wet be filing a lawsuit.
Posted by goduke on 2010-03-11:
I find it a bid shocking that the HR folks would let the kid be fired when there is no evidence. You might want to reach out to the HR person to whom you spoke now that the LP folks have allegedly said that they have no actual evidence and see what that person says.
Posted by goduke on 2010-03-11:
Oh, and there are no secret cameras. The cameras are really obvious and they cover the entire store.
Posted by Anonymous on 2010-03-11:
I also have a hard time believing anyone would not remember stealing. I mean, unless you are an unconscious thief, a kelpto, who would actually have a history, it doesn't make sense. But I am tired so maybe that is it.

I know personally that if my daughter was accused of stealing and her response to the accusation was "if I did I don't remember", the law and being fired would be the least of her problems.
Posted by goduke on 2010-03-11:
It could be that the kid really didn't steal. It could be that the register came up short, and the inference was that he took it. Who knows what really happened, right?

I'm kind of amazed that a parent would sign something admitting guilt when they didn't believe it. I can see a kid getting scared and signing it, but I would think a parent would stop and say "no way." It's not like they are going to haul the kid to jail over $20.

Is it worth a lawsuit? Probably not. Awfully expensive way just to make a point, and to get a couple of hundred dollars of back pay. To get any consequential damages, they'd have to show malice, and at best they have someone misreading the information (i.e., mistake) moreso than malice. But that's a personal choice one makes.

I'd still go back up the HR chain. I've done consulting for CVS, and I can tell you that HR runs the show (alonng with IT security).
Posted by Ytropious on 2010-03-11:
I just want to point out we are not hearing this story from the source, ie the son. We're hearing it from the mom. How many moms are going to say anything bad about their children? NH.
Posted by jiff on 2010-03-11:
The source is in school right now....and I'm the dad.
Posted by Anonymous on 2010-03-11:
Duke, dug on me. The register being short didn't cross my mind. But being accused of stealing over ONE instance if that is the case? When there could be hundreds of explanations: accidentally giving too much change, new bills sticking together, miscounting etc. It seems if this was the case, and it was only one instance, then talking to the kid would be the way to handle it.
Posted by Ytropious on 2010-03-11:
The source needs to learn to write his own complaints daddy-o. Fact is, you have no idea what goes on when he is at work. He could have stolen. Very few kids are going to admit that to mommy and daddy. It hurts to hear, but it's certainly a possibility, especially when he uses phrases like "if I did I don't remember".
Posted by Starlord on 2010-03-11:
Some Loss Prevention people and police officers have reputations for obtaining confessions. I have known a few who could get you to confess to the assassination of Abraham Lincoln, given a couple of hours. I couldn't give legal advice when I was as deputy, and even less now, but the OP needs to get a good lawyer. I can tell you from experience that there are far too many things wrong with this case. A good lawyer can get those documents thrown out in minutes IMHO, the LPA coerced a confession, in violation of the parties' Fifth Amendment rights, and probably the Fourth Amendment, which if you are not up on it is right against unlawful search and seizure.
Posted by Venice09 on 2010-03-11:
"How many moms are going to say anything bad about their children?"

More than you think. I never blindly believed everything my kids told me. And I only defended them after determining whether or not they deserved to be defended. My parents did the same thing. I agree that a lot of parents have the "my kid can do no wrong" mentality, but just as many are the opposite.

And I see nothing wrong with the dad writing this review. Sixteen can be a strange age, and not all kids that age know how to handle something like this. He may not know what his son does at work, but I'm guessing he still knows his son better than anyone else. That's not to say there won't be surprises along the way, but I think a parent's instinct is usually accurate.
Posted by Anonymous on 2010-03-11:
isn't it entertaining to read how judgmental folks are when they're safely behind the keyboard? I for one, am glad to see that there are a few m3c's regulars that can see how a situation like this most certainly can and does occur.
jiff, I sure hope you come back and follow up with us on whether or not you decide to pursue this. andif you do, how it turns out. I'll say again, your son is fortunate to have a parent as vested in them as you.
Posted by Venice09 on 2010-03-11:
KJ, I understand why people are judgmental. I was judgmental of other parents even after becoming a parent myself. It wasn't until I became a parent the second time that I started to see things a different way. I never judge parents anymore, especially strangers. I have no idea what goes on in their lives or with their kids that may cause them to do what they do. With my own experiences to reflect on, I now realize that most parents are just doing their best and sometimes in very difficult situations. You really can't ask someone to do better than their best.
Posted by jktshff1 on 2010-03-11:
The best advice you have been given is to consult an attorney. This could come back to haunt the kid when applying for other jobs.
Good luck, let us know the outcome.
Posted by Anonymous on 2010-03-11:
The parent signs the confession with no physical or visible evidence?
What were they thinking?
Posted by Slimjim on 2010-03-11:
Ladyscot summed it up to me. If they said they had evidence, why would anything be signed admitting to theft if there wasn't something that could possibly come out in court after all. Where there is smoke, there usually is fire. There are easier routes to go if you want to terminate someone, and again, the question is why.
It's not worth the fight. First, they could fire him for any reason anyway so what is the point of contacting an attorney IMHO? Second, regardless even if they made a complete bonehead mistake, they clearly are convinced a theft took place. Why get all legal and try to prove them wrong. Does he really want to go back to work there now anyway? My only concern is any residual fallout from that document, which I think should mean nothing outside of CVS. Probably protects them against suit, so that's even more reason to figure they have the upper hand and to just move on.
Save the stress on you and your son. It was an entry level job that can be had elsewhere.
Posted by Venice09 on 2010-03-11:
Slim, my first reaction was to wonder why anyone would sign anything, but I am also willing to give the OP and his son the benefit of the doubt because I don't know them, and I wasn't there to see or hear what happened. I agree that taking it further is probably pointless. I hope the OP's son finds a new job, and this never comes back to haunt him, which it probably won't.
Posted by Slimjim on 2010-03-11:
Exactly, I'm not agreeing with what CVS claims as I don't know, but it sure sounds like there are better battles to pick than trying to get this thankless job back.
Posted by Venice09 on 2010-03-11:
Agreed. And not just about the claim, but as to why the OP and his son signed a confession. Under certain circumstances, I can see that happening.
Posted by jiff on 2010-03-12:
I wanna thank everyone for their 3 cents! Be it good or bad, at least I get a feel of what others think. My family has been taught to respect law enforcement. My son has an uncle who is a police caption and a cousin who is in the FBI. When someone of authority tells you they have proof you did something wrong, your first response is not to disagree, especially when you were blindsided by this. Naturally, I'd love to go back in time but I can't. I just can't believe a publicly traded company of this size get get away with this kind of manipulation.
Posted by momsey on 2010-03-12:
Gosh, I love all the self righteous folks on this board who always do exactly what they're supposed to do at every moment, no matter the situation. And, on top of that, have no compassion for a parent who was put in a rotten situation.

Why aren't you pointing your negativity at CVS? Sounds like they pulled a really crappy move here and that's the point. Of course no one should have signed anything, but that doesn't change the fact that CVS did wrong and should be held responsible!
Posted by Anonymous on 2010-03-12:
Bravo, momsey!
Posted by Anonymous on 2010-03-12:
jiff, the more you come back and comment, the more I respect you as a parent and a human.

those of us that still live beyond the cyber world, understand that this situation most definitely could happen to any one of us.
Posted by Ytropious on 2010-03-12:
momsey, you think constantly pointing out how you feel about everyone else doesn't make YOU self righteous? Get over it. Comment on the review, not the reviewers.
Posted by Venice09 on 2010-03-12:
I second that, KingJames. I think this teen has a great Dad! All teenagers should be so lucky.
Posted by Venice09 on 2010-03-12:
Jiff, thanks for reading the comments with an open mind and for coming back with more information. I know it can be hard to look past the criticism, but you handled it perfectly.
Posted by jktshff1 on 2010-03-12:
jiff, VH that has got to be one of the best "comeback" posts I have seen on this site.
Took the hits, and compliments, along with understanding the reasoning behind them.
Stick around, we need more like you here.
Posted by Anonymous on 2010-03-12:
I second what Venice said BUT with people in your family with law enforcement backgrounds, why didn't you check with them even briefly before signing?
Posted by Ytropious on 2010-03-12:
True that, better believe if I had a cop or lawyer friend I'd be whipping out my phone for advice on the spot.
Posted by Anonymous on 2010-03-17:
Under no circumstances should you ever sign any type of document without imperical data to substantiate any form of complaint or discharge of an employee. In fact as a parent you should have insisted seeing the so called "evidence" against your son. Contact the EEOC or your local labor board as other posts have advised you, also you might if your willing find a labor attorney to represent him for wrongful termination. In addition this is not an uncommon practice from loss prevention. Having worked for CVS they will often accuse you of wrong-doing and refuse to show you what they actually have against you.
Posted by jiff on 2010-04-13:
After continuing to go back and forth with CVS, here's what they're offering to do. I told them I'll get back to them by the end of this week.

1. Change his separation code from being fired to mutually agreeing to leave the company.
2. He would be listed as being "rehirable" even though he promises not to re-apply.
3. He would not be reported to the "Esteemed Data Base".

This is contingent on him signing a confidentially clause.

They're obviously not willing to admit any wrong doing. They also said I'm not allowed to have a copy of the confession sheet that both my son and I signed.
Posted by amymac14843 on 2010-06-11:
I would contact the corporate office to find out more information on the supposed evidence. However, I don't see how it has anything to do with age
Posted by RomanticGoat on 2010-08-12:
I'm an LP for another company. What happened to your son is called a Wicklander-Zulawski interview. Its non confrontational and is designed to get an admission. Retailers don't need evidence to conduct one of these interviews. If during the course of the interview your son admitted to this then that is all the evidence they need to proceed with the termination. If your son really didn't do it and he had just kept on insisting he was innocent then he'd probably still have his job. I'd consider yourself lucky they didn't press charges.
Posted by BelovedSiren on 2010-08-13:
If you notice CVS is well known for termination due to theft everywhere. Does anyone else find that odd? I too was terminated for that. Funny how 1 week prior I went to HR and DM with harassment complaints. Oo....
Posted by jiff on 2010-08-13:
Speaking to the other LP person.... If you do your job the way they (CVS) do there's, I honestly don't know how you sleep at night. They were wrong and they know it.
Posted by 2cent-er on 2010-08-31:
Poor kid..a number of years ago Cumberland Farms [now defunct?] was exposed by the Phila Inquirer ? for the same tactics. you should contact Monica Yant Kinney she's a tiger with stuff like this. hope CVS isn't a big advertiser though
Posted by long term emp. on 2012-01-05:
I have worked for CVS for years and they don't seem very concerned with customer theft but seem to be super suspicious and accusing of employees. I never have or never will consider stealing from my employer but they make me very on edge and paranoid.
Posted by JS, New Jersey on 2012-09-10:
This exact situation happened to me. They even went as far as to hint that I wasn't going to get fired, but signing the documents would just help the process along. I was one of the best employees in the pharmacy, and they accused me of stealing Life Water out of the front-store refrigerators. I only admitted to them in conversation that I had sometimes drank them before purchasing, but always paid for them in the end! I was told signing these papers would help me KEEP my job. I'm 23, I was 22 at the time, and I haven't had a real job since they fired me back in October 2011. Almost 1 year without work because they have ruined my reputation. AND they screwed me out of unemployment! After all that money taken out of all my paychecks, I don't get one cent of it back.
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Are You Customers Kidding Me?
Posted by Janeta09 on 07/20/2009
I've been working as a pharmacy technician for less than a year, and I can say that never in my life have I encountered so many rude and obnoxious customers. Reading these reviews only validates that.

You want perfect service? Tough, it doesn't exist. I'm sick and tired of people coming in to the pharmacy complaining and being jerks to us because they think we owe them the world. You want 30 second service at the drive through? Go to McDonald's. You want things for free? Become a thief. The world does not revolve around you. You come in to the store and expect us to respect you, and we do...and we expect the same in return from you. CUSTOMER SERVICE GOES BOTH WAYS.

I took this job so I can bring in some extra money while I'm in school. Unfortunately every customer assumes all us techs are on the same educational level as a burger flipper and treats us as such. You idiots have no idea that most of these people that you sit there and yell at are at their wits end with your nonsense BS and have gone through too many years of college education to allow you to disrespect them.

So next time you feel like complaining about customer service at CVS, get a life. We do the best we can.

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User Replies:Close comments

Posted by Anonymous on 2009-07-20:
Do I want perfect service at the pharmacy? YOU BET I DO! There is no excuse for less than perfect/accurate service when medication is involved.
Posted by BokiBean on 2009-07-20:
My Walgreen's people are so nice...glad they aren't burnt out and bitter.
Posted by PepperElf on 2009-07-20:
Most of the complaints I've seen aren't really over bad service, but over the fact that the techs were not breaking the law for the customer.

Examples of complaints I've read....

* Customer comes in with a script but there's no contact information or letterhead on it. Since the tech couldn't verify that a real doctor had written the script, she/he refused it... and of course the customer said it was "bad service"

* Customer comes in with a script that looks suspicious. Tech calls the doctor to verify. And of course the customer claims "bad service" because she felt the tech shouldn't be so nosy.

Granted, yes there are some tech out there with issues. But from what I've seen on complaints... the biggest issue is that people don't realize the techs will not break the law for them.
Posted by Anonymous on 2009-07-20:
I'm with the OP. Too many crybabies taking advantage of all this anonymity on the Internet.
Posted by BokiBean on 2009-07-20:
"Unfortunately every customer assumes all us techs are on the same educational level as a burger flipper and treats us as such. You idiots...."

Every customer. You idiots.

Lost me there.
Posted by Skye on 2009-07-20:
The OP is very angry, and should never ever work in a job that involves being around and helping customers.

Posted by BokiBean on 2009-07-20:
Skye, I agree.

I couldn't work customer service to begin with, but I'd be danged if I would hate my job like this, hate my customers..and still come to work every day.

Time to move on.
Posted by Skye on 2009-07-20:

Lots of rage in this review. Not healthy for her/him or the customers.
Posted by Anonymous on 2009-07-20:
Ouch. Funny though, I get good customer service just about everywhere I go. This person must live in an area of very irate people. Since they didn't mention the city, I don't know which one to stay out of now.
Posted by goduke on 2009-07-21:

In your role you are dealing with folks who are sick, either from an acute attack of something (like the flu), or from something chronic (diabetes, etc.). It could be that their kids are sick, or their elderly parents, or their spouse. Here's a hint: folks who are sick aren't having the best day. They don't like being sick, and they don't like being reminded that they are sick. When they come to your counter, some of them are not going to be in the best of moods, some of them are impatient because they don't feel well.

Guess what? It's your job to deal with it. It's your responsibility in the role for which you accept compensation to do everything you can to make sure that they have an easy and comfortable experience when filling their drugs. You can do that with a smile sometimes. Sometimes you have to explain what's going on. Sometimes you may actually have to get out from behind the counter and get someone a bottle of water before they pass out. That's your job. Don't like it? Get another one.

You are dealing with medication. Medication can cure folks. Medication can also kill people. So you had better be doing everything you possibly can to be absolutely perfect in your job, because your mistake (which you don't seem to think is a big deal)has pretty awful consequences. The fact that you don't see this is, in all truth, a bit terrifying.

Please do the customer a favor and find a job in an environment where you only have to worry about whether the kidney beans were 3/$1 or 4/$1.
Posted by Anonymous on 2009-07-21:
Goduke, BA!!
Posted by Anonymous on 2009-07-21:
This post is exactly what is wrong with CVS. In light of the multiple reported instances of screwups in filling prescriptions correctly that have been reported over the past couple of years, I think a CVS Tech might want to think twice about referring to the customers as 'you idiots'. There is this thing about kettles and black pots.
Posted by goduke on 2009-07-21:
Ken -- I know lots of folks who work at CVS stors and in CVS management in the field and at corporate. This is not indicative of what CVS employees are like. This is one really bad employee who needs to be weeded out.
Posted by Anonymous on 2009-07-21:
Probably true, Goduke, but would I ever consider using a CVS pharmacy now? Not a chance.
Posted by goduke on 2009-07-21:
Kind of an overreaction, but that's your choice. I can find you just as many rants out on the web from Walgreens, Walmart, Target, and Kroger employees. Making a decision based upon the tirade of 1/190,000 of the employee population seems to be a bit much.
Posted by yoke on 2009-07-21:
The CVS pharmacy techs at the store I go to are wonderful. The other day I was in to get a script filled and there was an elderly lady in front of me who was asking the tech to read some greeting cards for her and to tell her which one was a birthday card. The tech went ahead and read each one for her. When the lady left she attempted to apologize for the delay. I told her there was no reason to apologize since she was helping someone who needed her help. When I went in to get a bunch of scripts filled after being in the hospital the tech aked if there was anything else he could do for me and asked if I needed help getting anything else in the store, he did not see hubby with me. I have not been to any other CVS's to get my scripts filled but the one by me goes above and beyond customer service.
Posted by jktshff1 on 2009-07-21:
biz...why don't you do like the free ky baked coupons and go away.
Posted by bizmail on 2009-07-21:
jktshff1, the truth hurts, does't it?
Posted by Anonymous on 2009-07-21:
Guess next time I pick up my heart med's I should consider myself a JUNKIE? Because I got a couple of stents I'm a JUNKIE in the eyes of the pharmacist? Good thing I wrote off CVS some time ago as the gang that can't shoot straight. I go to a real pharmacy with real pharmacist's that say hello and make sure what the Doc prescribes is what I get. That's a foreign concept to the likes of Bizmail and the other pill counters at CVS that have not even learned how to count yet or put the right pill in the right bottle.
Posted by jktshff1 on 2009-07-21:
Never bothered me. Must be something you know something about.
Posted by Principissa on 2009-07-21:
Are you freaking kidding me with this garbage? I trust you pharmacists/techs with my life. You are working with potentially dangerous drugs that could kill someone if not handled properly and you have nerve to call folks whiners and complainers? How dare you. Where do you get off thinking like that?

I almost died this weekend due to a pharmacy error. A cross contamination of pills. I give you my allergy information as well as the type of reaction and do you even read it? Do you even care? Do you ignore it? Or do you just look into the system and make sure that the pills match the picture and forget the rest?

Do you think I'm whining when I ask you if this came into contact with a potential allergen? Do you know what it's like to struggle for breath? To feel your skin burning off because some lazy arrogant tech like yourself ignores my allergies and just goes around exposing my meds to allergens that could kill me? Not caring about how I could die? Just complaining because I'm a drug seeking junkie there to make your life hell!

We're not talking about ramen noodles and Pepsi. These are real people and you are dealing with dangerous drugs. You should be absolutely ashamed of yourself. You should also be in the unemployment line.

Posted by i_am_canadian on 2009-07-21:
Perhaps she is an irate and belligerent employee, but having worked in a WalMart and being familiar with their pharmacy, I can sympathize to a degree. It attracts the absolute rudest, lowest pieces of scum ever to walk the earth. I saw them scream, swear, threaten and even resort to physical assault. I'm not saying that's what happens to her or that it's an excuse for her rudeness, but just something to keep in mind.
Posted by Principissa on 2009-07-21:
But you are working with people and people are putting their lives into your hands. I don't expect compassion I expect competency. I expect that when I tell you about drug allergies you don't consider me a whiner and take it seriously. That's it.
Posted by i_am_canadian on 2009-07-21:
Perfectly realistic expectation. I suspect that Janeta was only venting her frustrations with rude customers like a lot of retail employees, nothing more.
Posted by jktshff1 on 2009-07-21:
I don't care what the attitude of the customer is. They are not buying a pair of socks, they are purchasing something that affects their lives, livelihood, and family.
If the csr is having "problems" that day...who cares?
Posted by Principissa on 2009-07-21:
Exactly JK. I put my life in their hands and I expect that they are competent. If they are having problems I sympathize but not enough to put my life at risk. It means too much and it is too precious. As I said these are medications, dangerous medications if not properly handled. And I'm not willing to take a gamble because some tech had a fight with her boyfriend or the pharmacists dog died.
Posted by i_am_canadian on 2009-07-21:
Did she ever say 'I purposely screw up people's medications because I don't like customers and I'm miserable at my job'? No. She said she was simply tired of being talked down like she was stupid and people's rudeness was getting to her. A lot of people feel that way, and to say she should wind up unemployed because of it is just wrong.
Posted by Principissa on 2009-07-21:
Does it matter? Her I don't give a crap attitude speaks volumes! You work with sick people, expect them not to be happy. I worked in an emergency room for over 6 years and got screamed at, hit, punched, kicked, puked on, peed on, had poo thrown at me, and if I EVER EVER talked to a patient or got overheard "venting" like this, I'd have been fired. You do not take a job in the health care industry with an attitude like this. I expect this type of attitude from a McDonald's, NOT a pharmacy.

There is no excuse for this type of nonchalant attitude venting or not. These are people's lives we're talking about. If you can't handle it, you need to find a new line of work. So help me if I ever ran into a tech like this in any pharmacy I would see to it that they had their needed attitude adjustment.
Posted by jktshff1 on 2009-07-21:
Don't matter what her problems are. If they are that bad, she needs to quit before she kills some one.
Kinda like your surgeon having a "bad day" before they open your heart.
Posted by BokiBean on 2009-07-21:
"Go to any place in the world and try pulling that arrogant crap. I guarantee, you are going to get your butt kicked, by the employee. What makes you believe that can't happen in America?"

Because they will get arrested? Just throwing stuff out there..
Posted by i_am_canadian on 2009-07-21:
BokiBean, what's your opinion on the OP? I want another person's input.
Posted by BokiBean on 2009-07-21:
I think she's probably in the wrong industry..its gotten to her and she'd be happier in another job that isn't customer oriented.

It's also entirely possible she's just venting about the meanies she has dealt with in a collective sense. but she made some remark about "every customer" that kind of threw me.

Some people are built for the health and customer service fields and some ain't. If she's TRULY this unhappy, she should move on to something that will be more fulfilling.

I know I would.
Posted by Anonymous on 2009-07-21:
janeta09, stop your whining!!, will ya. No one forced you to work at a Pharmacy, you knew what you were getting yourself in to. No one said it would be "Peaches and cream". If you can't take the heat get the hell out of the Kitchen. Perhaps you need to prescribe yourself some Midol.
Posted by Anonymous on 2009-07-21:
Midol is over the counter wally. Janet might need some Prozac, Prestiq, Effexor, Zoloft, Lexapro, etc
Posted by BokiBean on 2009-07-21:
Also, I'll be honest. I live in the deep south where pretty much everybody better be friendly dealing with customers and the customers better be friendly dealing right back. Its just that way here. It sure makes things easier and its mutual.

My mama takes donuts and stuff to her pharmacy girls..she knows how to get in good with them haha.

But I've lived in other parts of the country, like Utah, nothing against it, but they just aren't as chatty and demonstrative and even polite and it could be a cross to bear working with John Q.
Posted by i_am_canadian on 2009-07-21:
Boki, best comments.
Posted by BokiBean on 2009-07-21:
Well, thanks for asking my opinion! :)
Posted by i_am_canadian on 2009-07-22:
If Janeta is reading this, I would like to invite her back here to clarify anything which may have been misunderstood. I think certain members were too quick to jump all over her without knowing a lot of the facts.
Posted by Principissa on 2009-07-22:
I wasn't quick to jump. I interpreted her post as a vicious attack against all customers, not just a few. It's right to vent, but to stoop to the level of name calling and hate is childish. It's clear she doesn't like her present employment, she doesn't like the people she has to deal with, it would be best if she just found herself a new line of work where she doesn't have to deal with the general public. Especially sick and injured people.

The rest of my rant was directed towards the commenter who called pharmacy customers a bunch of junkies. You know, because everyone who goes to the pharmacy is obviously a junkie seeking pain pills and sudafed.

I'm not trying to be rude, but it honestly does not upset you that someone who could be filling your medications considers you nothing more than a whining drug seeker? You honestly trust people like this with your health and safety? Because I'm seriously beginning to think that I need to find a new way to get well when I'm sick. I just can't have people like this filling my and my children's medications. It scares the daylights out of me.
Posted by goduke on 2009-07-22:
Principissa...I'm really glad you didn't have any lingering effects from the problem with the meds. I can only imagine how scary it would have been.

I take exception with one thing you said early on..."I don't expect compassion." I disagree. I think that at anywhere along the health care chain, from the docs, to the hospital, to the pharmacist to the pharm tech who does the intake on the script, you deserve an extraordinary level of compassion and care. That's why it's called HealthCARE.

Anyway, enough of that rant.

I ran this post to some of the folks I know in the CVS world. All of them reacted very strongly, and not a single one of them defended the Tech. The folks out in the management structure of the stores really blew a gasket.
Posted by Principissa on 2009-07-22:
As well they shouldn't have. It's completely inappropriate and unprofessional to speak of customers that way no matter how poorly they treat you. I understand the frustration exhibited by the poster, but this is just vicious and cruel. And honestly, it made me not want to do business with CVS. This one post turned me off of an entire chain. If their other employees have similar attitudes (which I doubt) how can I trust them? I can't.

As far as the compassion thing, yes you should have compassion when working with the sick and injured, but you also have to be competent. If you can't put your feelings aside and let them get in the way too much it truly affects the level of care and compassion you have for your patients. I've seen it happen. Getting too emotionally involved is dangerous. Getting angry too easily is dangerous. It doesn't affect the employee so much as it affects the patients themselves.

One mistake in healthcare is all it will take to turn a little fight with your boyfriend or a loved one passing away into an innocent person's death.

I'm not saying that the folks who work in healthcare should treat you like a deli customer, they should smile and care that you are not feeling well or you hurt. And they should do their best to make your pain go away and help you heal. That's what separates the good healthcare workers from the bad. Nobody who goes into the healthcare profession should be this angry. It's dangerous to both the employee and patient.
Posted by i_am_canadian on 2009-07-22:
Then that really speaks volumes about the integrity of most CVS employees. I neither defend or condemn Janeta because like I said before, we really know very little about her. However if she does think her comments were somehow justified, she should come back and explain them.
Posted by goduke on 2009-07-22:
Sorry, canadian, but I'm gonna have to disagree, and defend the inegrity of the folks I know -- who are quite dedicated to providing a quality product. I think it's the OP who has an integrity issue, and I'm not jumping to conclusions. I'm going strictly on the face of the post.

I cannot think of a single justification for a person working in the pharmacy to refer to customers as "idiots", "obnoxious," "jerks," etc. If a customer is getting out of hand (and it can happen), there's a clear path of escalation for the employee, and, if necessary, the store can invite the customer to shop at another establishment. These customers are the pharmacy's bread and butter, and should be treated as such.

I agree with Principissa about the emotional angle. I suppose I don't necessarily equate compassion and care with getting emotionally involved. I see it more as making a connection with the customer, helping make the transaction easy and comfortable, and seeing if there are little things you can do to help make their life better. Oh -- and getting it right.
Posted by i_am_canadian on 2009-07-22:
I actually was defending the integrity of those other CVS employees. They sound like a professional and dedicated bunch.
Posted by goduke on 2009-07-22:
Ah..sorry for the misinterpretation.
Posted by Principissa on 2009-07-22:
I agree duke. Venting and just flat out being disrespectful and angry are two different animals. There are ways to handle especially difficult situations. If someone is being violent or shouting you have options, you can bring in a manager, call over another associate to help, heck you can even call the police and have them removed from the property if they are being that out of line.

When I worked in the ER if a patient was especially difficult we had procedures in place to ensure not only the patients safety, but ours as well. I assume a pharmacy would have a similar policy. If this poster feels threatened or scared by patients something should be done to fix it.

But to equate every single customer who walks in the door as a problem patient, a jerk, a whiner, a complainer, that's just wrong on so many levels. Not all of us are like that. People don't go to a pharmacy to get medications because they have nothing better to do that day. They're sick, they're tired, they could have been up all night with a screaming baby. Would you be happy if you spent 12 hours without sleep listening to your baby scream in pain from an ear infection? I've been there, it's not only exhausting, it's mentally draining! You can't yell at a sick child, it's not their fault they're in pain and don't feel well. It's called being compassionate, and I guess I was wrong when I didn't equate the two of them together. I realize in my personal career I always thought of how I cared for my patients as my ability to be competent in my job. Sorry duke, cookies and milk for you!
Posted by goduke on 2009-07-22:
Posted by Principissa on 2009-07-22:
I'm baking brownies today too! Starting to come out of my fog and I'm really in the mood for some brownies! With nuts! :)
Posted by trp2hevn on 2009-07-22:
Princi, I guess you'll be eating plain brownies while reading the posts on this site, cause there are an awful lot of nuts on here. You may not need any more in your brownies ;)
Posted by trp2hevn on 2009-07-22:
I'm glad I'm healthy enough that I don't have to take so many pills and having to go to a pharmacy where someone like this works. My insurance company has the mail order pharmacy... I get 3 months worth at a time and only pay for 2 months price.
Posted by goduke on 2009-07-22:
A lot of the Caremark (the PBM side of the CVS Caremark empire) is allowing a lot of its customers to get the 90 days supply at retail for the same price as through mail.
Posted by bizmail on 2009-07-22:
BokiBean, you are right, they will get arrested. That's why people in America believe they can treat others like crap. That's my whole point, we Americans cannot survive anywhere else in the wolrd but here in the big spoiled USA. And we know that, that's one of our frustrations, we don't have a choice. We must live and die here, and take the crap, or sue, or curse, or yell, or be simply rude and arrogant. Now do any of you believe the rest of the world is like America? We are a nation of whiners, complainers and unhappy people with lots, but lots of so-colled conditions. I am an American who lived abroad in many countries, for very long, and I can tell you what's going on here at home is wrong, very wrong. No place in the world is home to so many sick peaople like America. No place in the world is like us. You must see the way the world lives, like BokiBean's Deep South, without arrogance towards others. Anyways, the point is: you get what you ask for, and in the same way you ask for it....you have no choice.

Posted by MSCANTBEWRONG on 2009-07-29:
this doesn't appear to be the right job for the OP...I suggest you look for something less important...filling prescriptions is serious business and should be handled as such...the OP's attitude is scary...glad I don't use CVS for my prescription needs.
Posted by goduke on 2009-07-29:
Lets not generalize to the entire CVS employee population.
Posted by moronsick on 2009-08-07:
cvs customers are the WORST. they think they are owed everything for nothing (govt. pays because they are too sorry to work) and they want it right now! two thirds (estimate) of the rx's are for recreational drugs-my hydros, my xanax, my somas, but the worst part of all is that this is encouraged by cvs management-anything for a buck.
Posted by Soaring Consumer on 2009-08-07:
Moronsick, government probably pays because THEY CAN'T AFFORD THEIR MEDICATION. They want to work BUT THEY CAN'T GET JOBS.

If it is critical medication for a sick family member, of course they would want it right now. In their panicked state you should expect them to be rushy.

Do you work for CVS? If not, how can you guess what people need their medication for?
Posted by BokiBean on 2009-08-07:
Soaring, its scary, but I think moronsick works there... =/

Frightening to think that someone with that kind of attitude is working around customers and their medication.
Posted by moronsick on 2009-08-07:
i'm glad that we have some hollier than thou representatives but sometimes the truth is not what you want to hear. try to think in real world terms if possible
Posted by BokiBean on 2009-08-07:
Well come on, you seem to look down your nose at all your customers. Don't you have any you relate to? Any you like? Any you care about?
Posted by moronsick on 2009-08-07:
did you catch the part about management?
Posted by BokiBean on 2009-08-07:
Well you have a job and you do it. You try to do it the best way you can.

If you hate it, you move on to something that is fulfilling or at least makes you feel valued. Its an easy concept but not one that people find easy to put into practice sometimes.
Posted by moronsick on 2009-08-07:
many customers are very nice very hard working people that want to get their hormones or bloodthinner, etc. i'm just saying that there is a much higher proportion that are the opposite. think real world-apply the concept to professions other than pharmacy. did you catch the comment about management?
Posted by Anonymous on 2009-08-07:
Hey Moron, where have ya been?
Posted by moronsick on 2009-08-07:
comments? lets talk about this
Posted by moronsick on 2009-08-07:
sb, good to hear from you.sorry that i haven't been around
Posted by BokiBean on 2009-08-07:
I'm sorry I missed the comment about management.

I'm glad to see you say positive things about some of your customers. However, you see the glass half empty, I see it half full.

That being said, I do not work there...I'm sure it can be frustrating and exhausting at times.

I was just beginning to think that you hated everyone who came in...and that would really worry me.
Posted by Anonymous on 2009-08-07:
Moron is good people Boki, I saw where he was coming from a while ago. Sometimes the customer is not always right.
Posted by BokiBean on 2009-08-07:
amen to "sometimes the customer is not always right".

Thanks, super! I was just beginning to think he might ..haha nevermind. Your ok is good enough for me. ;)
Posted by moronsick on 2009-08-08:
superbowl, how right you are about the customer but like i tried to convey, cvs management would sell their souls to make one more buck, so they invite scum of the Earth to spend-anything for a buck. if anyone needs evidence just go into one and observe
Posted by Whatever000 on 2009-08-09:
Some of you are missing the point here. While i think the name calling is going a bit far, it shouldn't matter how bad of a day a customer has, and they shouldn't take it out on others. Just because they are sick or in pain doesn't JUSTIFY being rude to others, regardless if its the person's getting paid for it. Respect goes both ways- how would they know if the employee just lost someone close to them? Of course in a customers eyes they could care less,that but they should also consider the "feelings" the living breathing soul in front of them has. With this certain handful of bad apples, the OP isn't bitter in general, she is bitter towards bitter people. From my experience as I wait at the pharmacy, some people walk right in and are rude off the bat for no absolute reason! Then it angers everyone who waits in line because their poor attitude and arguing with the employee is inconveniencing anyone else waiting, probably for something they can't even control in the first place. Why should their illness or handicap be an excuse? I can go to the pharmacy horrifically in pain because I hurt myself, I may not be talkative but I am no way rude; therefore, why can't others be civil? There is no excuse for disrespect, plain and simple!
Posted by Whatever000 on 2009-08-09:
I can also side with the OP for the fact that it seems she was verbally harassed by customers, based on what she mentioned later in her letter. Some may think its peoples jobs to take harassment...its not! Additionally, employers have zero tolerance harassment policies, that could turn into a legal case. If she dealt with any sort of harassment she should have brought it up with her manager. No matter what the issue is, it shouldn't excuse demoralizing comments.
Posted by moronsick on 2009-08-09:
000, companies have zero tolerance policies for their employees to harrass each other or customers but no such policies against customers harrassing employees. if you think that, then you are badly mistaken (especially the company we have been talking about). they would allow a riot if they thought they could make 1 more sell. if employees want a job, they are at the customers mercy.make no mistake about that.
Posted by PepperElf on 2009-08-09:
you make it sound like employees should lie down and be doormats and lick the boots of all customers who treat them like dogs

as if the customer has a god-given right to be an embarrassment to society every time they talk to an employee.

some people DO need to be reminded they're not THAT special
Posted by Whatever000 on 2009-08-10:
Lol, pepperelf! And moron, ya of course the customer-harassing-employee rule exists, but whats sad is most companies can careless what the customer does the the employee. Oh well, I guess its Judge Judy for the companies who fail to acknowledge harassment both ways!
Posted by Whatever000 on 2009-08-10:
And I think what happens with alot of rude customers is when they enter a store, they put on a "I'm better than everyone else" attitude, and feel that they are ridiculously special and better than everyone else shopping or working in there! It's all the "low-wage retail workers should be treated like crap"mentality that comes across their mind. Whats funny is, many people in retail either are young and need a job to get through school for their degree, or they are veterans who just enjoy doing what they do!
Posted by PepperElf on 2009-08-10:
000 good point
the customer-harassing-employee rule is that they can ban any customer who is abusive

i was going to say that they might have trouble banning someone from getting the scripts but...

i HAVE seen grocery stores ban customers for being abusive, and they have pharmacies too, so i am sure that CVS and the little stores can also ban customers who feel that employees are only there to be stepped on or abused
Posted by goduke on 2009-08-10:
There's a huge gulf between a customer being upset and a customer harrassing the employees. I don't know of any stores that put up with harrassment -- they ban the customers and tell them to shop elsewhere. Pharmacies can transfer scripts.

It the health care world, though, an employee has to understand that customers are going to more sensitive and more capable of becoming upset. If you lose a kid's prescription and simply shrug your shoulders and say "oh well" to the parent (which is what this OP suggests is the way it should be), you have to be prepared for a tongue lashing. If you screw up an adjudication so that the $20 copay becomes an $80 copay, you have to be prepared for a reaction. That's why the accuracy of those jobs are measured to excrutiating detail. When you are dealing with someone's health or the health of their family, you've got to get it right.
Posted by PepperElf on 2009-08-10:
it also depends on how far they go while they're "upset"

i've read some stories from the pharmacy side of things and some of the upset customers do get rather abusive and rude
Posted by goduke on 2009-08-10:
The vast majority of the time, when the pharmacy offers the customer some solutions to their concerns, it diffuses the situation. Customers react badly to the "it sucks to be you" kind of service which doesn't help them navigate the waters.
Posted by PepperElf on 2009-08-10:
though there are times when the pharmacy can't give the customer what they want.

like when the insurance the customer is using is the wrong one, or won't cover the meds

in one of the stories i read, the customer actually accused the pharmacy of changing her insurance policy on her... which was why her insurance wouldn't cover the meds.
Posted by Whatever000 on 2009-08-12:
Well regardless of the situation or how bad the pharmacy screwed up, a customer cannot cuss/swear or physically threaten/harm an employee. That could open up a legal case if the company does nothing about it. Sure they are dealing with peoples health, but its no excuse to be hostile. No one should ever fear their safety when coming to work , its not fair to the employee. Many think they can get away with being hostile because they think they employee can't do a thing about it; but the truth is, I've seen customers have charges pressed against them for doing it. It's not a smart thing to do.
Posted by goduke on 2009-08-12:
There's no legal liability if a customer swears at an employee. There's no risk to safety if a customer swears.
Posted by jktshff1 on 2009-08-12:
The biggest problem most cs reps, whether it be a CVS, Wally World, ToyRUs etc, is telling the customer what they can't do, rather than explaining what they can do to help.
2nd rule in Salesman book....Tell 'em what you can do, not what you can't.
Posted by korky on 2009-08-12:
I have worked for CVS for 5 years. I have had some great customers and some horrible ones. I am now training to be a pharmacy technician. Let me just say that it is not as easy as it sounds and it is hard work. I have to take an exam in Jan. for my certification. So personally, I do not think we are given enough credit. What erks me is that everyone is jumping on this girl for her complaint against customers. People seem to have a problem with the fact that she has generalized all the customers as horrible ones (which I am not denying) but yet you fail to realize that most of you are also generalizing all employees of CVS. From what I have learned, you can walk into one store and get horrible service and then walk into another store from the same chain and get great customer service. I believe this is because THERE ARE DIFFERENT PEOPLE WORKING THERE. Also, not only are we dealing with sick people (who are actually not the majority, most are for refills of medications they have always been on). But we are also dealing with people who are addicted to prescription drugs. I don't think pharmacy technicians recieve enough credit for the work they do. I also find it offensive to be called a "pill pusher" or "pill counter", because I would like to see you do the work of a technician. We have to not only know all the drugs, their generics, dosages, uses, health insurance, computer systems, and organization, we also have to keep a smile on our faces and listen to complaints. Also, from looking at reviews I have noticed people complaining about almost dying and so on because of mess ups in the pharmacy. Honestly, why aren't you taking more drastic efforts in getting your pharmacy in trouble then sitting on the computer complaining?
Posted by MSCANTBEWRONG on 2009-08-12:
OMG jkt...ain't that the truth. I have to work miracles because salesmen promise everything under the sun and I have to figure out how to make it happen.
Posted by goduke on 2009-08-13:
Korky, I don't think anything on here has generalized CVS employees. I also don't think that anything here is suggesting that the Pharm Tech job is hard. In fact, most folks seem to agree that it's a hard job. It is, however, a job that you accepted.

Here's a couple of thoughts. Just because someone doesn't have an acute illness doesn't mean that they aren't sick. People who are diabetic are sick, and often don't feel well. People who have asthma are sick, and often have very serious attacks. Just because someone doesn't have the flu with chills and fever doesn't mean that they aren't ill, and shouldn't be treated with compassion.

Also, I strongly disagree that many of your customers are addicted to pills. Just because someone takes medication for chronic pain doesn't mean they are addicted. It means they have constant pain and need constant relief.

I double dog dare you to print out your post and show it to your Area Pharmacy Supervisor. I suspect that she (or he) will have a bit of an education for you about your role in the organization and what she (or he) expects from you.
Posted by nice person on 2009-08-14:
i love my customers who come and see me but there are (SOME) out there that can be rude and obnoxious. i will give you all an example.

today i was ringing someone up when they ask why the product comes up at that price. i say "i dont know why mam, but we can go back to where you saw it and see whats goin on." so we walk back there and i look for a minute and i say mam this isnt $.99 because.....and i was interrupted there. she starts flipping out on me and goes wheres your manager at. i tell her hes not here now but you can speak to my shift supevisor. my shift explains what i tried to and then the customer comes up a few minutes later to pay for her item. she left me nervous and jittery for the next hour.

and before u tell me that i get paid and i signed up for this job and that stuff i just want to say again that i (LOVE) my job and the ppl. im just saying when you work in customer service that sometimes you get ppl who are rude and disrespectful but you just gotta reflect and try not to strangle the rude customer and then later discuss it with someone so it doesnt get bottled up inside you. thats actually unhealthy for a person and thats all i think janeta is doing here.
Posted by Whatever000 on 2009-08-14:
1.Yes, they accepted the job; however, they should NOT accept being harassed, NOR is it their job to be harassed, verbally or physically. Harassment (yes even cussing) is a strict policy enforced by the company,and they take extra cautions in following up with it. You say there is no liability for swearing? Yes there is. They will be removed by the manager from the store and told not to shop there again, and it is up to the enployee if they want to make a case out of it by taking it up with human resources. Just because cussing is not a physical threat, doesn't mean it is accepted or there's no liability to it; there is.

2.You say have compassion? Sure! Employees should have compassion for their customers, and their job is to help them in the most friendly and possible manner, but its not their job to take abuse from them, regardless of the situation. Often, pharmacies have no control over over the situation, such as insurance denials or to alter quantities on a prescription(unless the doctor approves by phone). I rest my case.
Posted by goduke on 2009-08-14:
Whatever...I didnt' say there isn't a policy about swearing. I said there's not a legal issue. Two very different things.

If you'll go back and read what was written, you'll see that I never once suggested that the pharmacists should always find a way to give the customer what they want. The obviously can't, for some of the reasons you pointed out. But if the folks in the pharmacy react, as the OP suggested, with a shrug and a "it sucks to be you" attitude, then they have missed out on their responsibility. If they simply take a few moments to explain to the customer what's going on and what the customers options are (e.g., "you might want to call your insurance company to see if they have an override available," etc.), then the customer is less likely to have a negative reaction.

Nice person has a great philosophy. Stay focused on being cordial and professional with the customer, involve the management team when necessary, and vent with friends over a beverage about it later.
Posted by BokiBean on 2009-08-14:
goduke, or better yet..take the customer out for a beer ala OBama. ;)
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Wrongful Termination of Employees
Posted by Bel on 07/09/2009
WOONSOCKET, RHODE ISLAND -- My friend has been a very recent victim of CVS Caremark's wrongful termination of employees. He was accused of stealing "many things" and the "Loss Prevention Department" of CVS Caremark had sufficient "evidence" to prove that. They even made him sign some agreement to confess of his guilt. My friend had tried to ask whether or not he can be given a day or two to consult with an attorney first before he signs/confesses to anything, and they simply said NO. My friend is young and was so scared and under great pressure when he signed this document.

He has honestly not stolen anything but a piece of candy that he was NOT aware of a price tag ON it. Sometimes CVS offers free candies to customers during holidays, and he had just though it's one of those. Then a guy from the "Loss Prevention Department" of CVS Caremark spoke to him many, many weeks after and suspended him the same day they talked (AFTER his shift was over). Sources say he's basically fired.

One of my good friends who is a supervisor at a CVS photo lab told me that this isn't the first time she's heard someone get fired over such a minimal matter. CVS apparently is trying to cut budget and is singling out innocent employees to terminate. If it was someone else on my friend's shift that day, then he/she would've been the victim. I am very positive that employees of the corporation or any retail stores, for that matter, had one way or another "stolen" something. And to single out my friend to terminate is just completely immoral.

CVS does this because they're big and they know they can get away with it. Oh, so the numbers of this specific store isn't doing too well? Okay, we'll just pick and choose a few people to fire so we can balance out the financials. It's just disgusting and sickening. As I've mentioned earlier, this is NOT the first time it's happened. CVS has had a record of bad reputation especially in my friend's district.
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Posted by Anonymous on 2009-07-09:
Even though the post is not a consumer issue I'll still comment. Rhode Island is an 'at will' state with regards to employment. Unless a contract is involved an employer hires and fires 'at will'. No reason needs to be given. But in this case a claim has been made that the employee was forced to sign a confession with being allowed to seek legal advice. A consultation with an attorney is in order.
Posted by BokiBean on 2009-07-09:
I'm sorry for your friend, if he's innocent and not stealing from them, but aren't you getting this information second hand?
Posted by saj80 on 2009-07-09:
Boki, my thought exactly. We are only hearing one side; therefore, while PB may be correct that a legal consultation may be in order, I can not offer any judgement without hearing the CVS version.
Posted by moneybags on 2009-07-09:
hHe ate candy that he didn't pay for. That is stealing! He's lucky he wasn't taken out of the store in handcuffs by the police (like Steinmart does.)
Posted by Anonymous on 2009-07-09:
Boki makes a good point. They guy could have been caught with his hand in the till and got fired. He probably isn't going to tell the world the real reason why, so he just says he ate a piece of candy.

It seems to me that if CVS need to reduce employees, they wouldn't hesitate for a moment to just lay people off. Further, the attrition rate in those stores is so high, they could just not replace whoever it was that quit today.
Posted by Anonymous on 2009-07-09:
oh good grief! if the pigs are coming and putting ppl in handcuffs for [stealing] a candybar, I'd say they have way too much time on their hands.

as for you bel, your [friend] probably hasn't shared a lot of details with you. you see, based on what you've told us, this would be a case that any attorney would gobble up in a second, knowing they were going to win a boatload of cash over wrongful termination. what did your [friends'] hr rep advise him to do?
Posted by old fart on 2009-07-09:
PIGS ???
Posted by BokiBean on 2009-07-09:
And what you do as a friend is believe him..either way.

The cops in my town? They'd lay him on the ground in cuffs for a stolen candybar...no joke. I'm talking about this little burg that I live in, not Mobile proper..they couldn't be bothered.
Posted by madconsumer on 2009-07-09:
i would like to hear the other side of this story. second hand information is not reliable.
Posted by Bel on 2009-07-09:
Thanks for all your 2 cents on this. I probably didn't do a good job explaining, but he's actually a very close friend of mine, and I him VERY WELL. He told me this first hand and asked for my advice.

I couldn't tell him much, as I don't have any experience in cases as this. And there isn't much on the internet on legal cases with CVS.

He just can't believe how he was there for store all the time; when they needed him, he was always available to cover a shift. He's always on time and never fusses with customers. I just wish there was a most just way CVS could've terminated him. The supervisor I spoke with even said he was a much harder worker compared to many other employees in the store.
Posted by madconsumer on 2009-07-09:
if he suspects a real issue, file a complaint with the local labor board.
Posted by Starlord on 2009-07-10:
Bel, you apparenty are a good friend, but you are telling us what your friend told you, How far do you think you would get in front of Marilyn Milyan or Judy Scheindlin based on that? Nowhere, as it is hearsay. You have no first hand knowledge, so the best you could do would be to act as a character witness, and they do not get very far, either. Tell you friend to see a lawyer. That is the best, and really only, advice you can give. You cannot give legal advice, and that is what your friend needs. Or is this one of those cases where YOU are the friend?
Posted by wearyuntodeath on 2009-07-15:
CVS culture is adversarial and paranoid. The message you get is you're a crook and you're only honest because CVS is always breathing down your neck. CVS management policy is US (mgmt) vs THEM (employees, put that term associate where the sun doesn't shine). I quit when I realized life is too short to put up with CVS's drek.
Posted by jiff on 2010-02-20:
Same exact situation happened to my son!! BEWARE OF CVS!!!
Posted by PepperElf on 2010-02-20:
so he signed a document confessing to stealing because he didn't have a choice in contacting a lawyer?

what were they going to do? hold him there until he signed?
beat him up if he refused to sign?
Posted by CVS 3MPL0Y33 on 2010-12-15:
This exact same thing has happened to 12 other people in my district. There is no other explanation than money... CVS is hurting for cash, so they destroy the lives of the employees that have been so faithful to them. This will ultimately hurt them over time. They hire idiots to replace the smart, caring, hard working, and loyal people that they had working for them just to cut cost. In the long run these actions also cause them to lose customers. They are going to continue to get away with this, because they are taking regular actions done at the register for customers and turning them into evidence against the employee. Loss Prevention Managers are told to assist the District Managers in terminating employees. It's Clear as day, and is going to result in a large lawsuit soon. For being bullied into signing a paper stating you stole from the company that you work for, and for purposely ruining someones chance at getting a job in retail for around 7 years. CVS is certainly going to fail in the next 3 years.
Posted by jktshff1 on 2010-12-15:
No offense, though an old post, I have never seen a "smart, caring, hard working, and loyal" person in a CVS. That is why I won't shop there.
Posted by danny54 on 2010-12-15:
I was in a similar situation a few years ago when an employee accused me of a lot of different things (sexual harassment wasn't one of them). She badgered other employees into going along with her hoping I'd get fired and she'd get a supervisor who wouldn't make her follow the rules.

I went through the "interrogation" by an HR person who basically called me a liar and said that he knew that I did the things these employees said I did. In the end, I was just written up and not fired. I suspect that it was because they knew they didn't have a case. I even filed a complaint with this HR person's supervisor about the way he conducted this interrogation. Surprisingly enough, he wasn't around a couple months later.
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CVS Customers
Posted by 722990 on 12/25/2008
NEW YORK -- My complaint is about all of you customers complaining here. I have read as many reviews as I could stand at the moment, but please. I know all CVS stores are not perfect, but please don't base your opinion of CVS and its employees as a whole on one bad experience you've had at a single CVS store.

Believe me though, you customers can be just as bad to use as (and other customers in our stores) as our employees can be to you.

Let's make a list of all the tings I can remember people complaining about...

First Case:
The DAY after a power outage caused us to close our store at 10AM because our heat wasn't working, ALMOST EVERY CUSTOMER complained that we didn't have our sales signs up and that they had no idea what the prices were and where sales items are. After being extremely polite to EACH AND EVERY ONE, explaining the situation to each of them, and letting them know we were trying our hardest to fix the problem, most of them told us we should do our jobs better. Excuuuse me?

Second Case: Customers who talk on their cellphones while being rung out. What the hell are you thinking? We are human beings and deserve your respect. Our jobs require us to talk to you in order to see if you have a CVS card, or if you are going to attempt to pay for gift cards with a check (which you cannot do), or if you would like a bag. So if you are on your phone and we interrupt you to ask that sort of useful question, DO NOT yell at us. It is our job. And when we don't, and you get charged full price for a sale item because you couldn't take the time to get your card for us after we've asked you multiple times, too bad. If you bring your receipt right back in and GET IN LINE, we will be happy to fix it for you. Don't expect just because you were in the store and rung out first that you can skip ahead of all the other customers so we can fix the mistake.

If we ask you if you want a bag, or if you want a larger bag for larger purchases, don't answer with "Oh, if you have one!" If we didn't have the freakin' bags, we wouldn't have asked you if you wanted one! What are we gonna do, ask you if you want one, and when you say yes go "Oh sorry, we don't have any!"

If we ask you for ID when you buy cigarettes or medicine, humor us. We're supposed to ask anyone who looks under 27 years old. If we ask and you don't have it, we can't sell the product to you. It's that simple. There is no way around it, so don't try to get us to let you buy it anyway.

Just because someone up in the front of the store is not wearing the white lab jacket doesn't mean they know nothing about photo. Most CVS employees (at least at my store) know enough to do the basics for digital orders, and EVERYONE knows how to put a photo order in the system and run the film.

If you see us all the time at CVS working, but we have no personal relationship at all, DO NOT ask us questions when we are in off hours. At lunch, go ahead, because we will be in uniform. But if it is our day off, LEAVE US ALONE! We don't make you take your work home with you, don't make us take ours.

If we answer the phone, guess what? WE'RE OPEN!

If we tell you we are open till midnight, don't say "Oh, that must suck!" because guess what, it does, and we don't need you to remind us.

If you knock something off the shelves, but the freakin' thing back. You are right there, our shelves are low enough so anyone can reach, so just put it back.

If we are helping another customer, don't interrupt. Wait until we have finished helping that customer, or go find another employee...at least two are scheduled at a time!

DON'T toss money at us. This seems to be mainly older men, but for god's sake, we are people! Handing us the money will get you out faster than tossing it at the counter so it bounces, or throwing it at us. Do we throw your change at you? (not at MY store we don't)

Unless we are in danger of physical harm, don't touch us! Some people are uncomfortable with that, and also we might take it as a form of physical harassment. So just don't do it ok? Just pretend we are all contagious and you don't want to get sick...'mkay?

If we tell you that beyond the shadow of a doubt an item is not there, don't make us look for it unless you ask how we know. Most times a customer has just asked us and they had us call every store in the area to see if anyone was carrying it still (case in point: The Ove-Glove)

If you need help finding an item, ask an employee that is not busy helping someone else. One thing that annoys me to no end is seeing a customer wander the store for an hour, going through every aisle 4 times before asking. That makes us (ok, me at least) feel as if there is some reason you don't want to talk to me, and its a big confidence drainer.

If you come in to CVS a lot, get to know the cashiers! We generally get along with people, and tend to be a bit more helpful to friendly people who get to know us. Believe it or not, WE LIKE YOU! So talk to us, ok?

We (at my store) try our best to help you all.
So if you would, keep these things in mind next time you go into ANY store, not just CVS.
Thanks guys, hope to see you in my store soon!
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Posted by Anonymous on 2008-12-26:
To put it mildly I do not care for your post. While I am totally against customers taking advantage of good intentioned employees of a retail business, it is your job and if you do not care for the way customers treat you find a different line of work.

My first issue with your post is number fourteen: If you see a customer wandering down an aisle four times it is not their job to find someone to help them. It is your job, that you are paid to do to ask that customer if they need assistance. IF you are busy, find that customer when you are done helping the first customer.

My next issue is with eleven and twelve: You dont want to be touched..fine. Maybe we dont want to touch you. If we place the money on the counter or in your hand without touching you we are not tossing it at you.

My next issue is number seven: Guess what! If you answer the phone no you are not always open. Most retail businesses have an alarm company and if you don't set the alarm at the designated time the alarm company calls and asks you to confirm the safety of the employees and to ask for your alarm code. OR do you let the phone ring and have the alarm company send out the police to check on the store.

Next is number five: If your lab photo techs are identified wearing a white lab coat then maybe if you are not wearing one you should offer information to the customer so they know your knowledge about the photo processing process..or wear the lab coat! Problem solved!

Next is number three: You are asking customers if they want a bag so CVS can spare the cost if a customer does not want one. If you dont want to hear our answer, put my item in a bag and save yourself the trouble of asking.

I worked in retail for a very long time. Customers are the lifeline of the business. Granted there are some real jerks but the complaints you have posted here are part of the every day realities of retail. If you do not like it, get out and move on.
Posted by Anonymous on 2008-12-26:
LMAO @ #8! and a few others...

Thanks for the post. It was entertaining!

I'd like to come in and talk. Maybe we could talk about a chance of me touching you. lol!
Posted by Anonymous on 2008-12-26:
LOL! No fondling the employees C20! Stop it!
Posted by Anonymous on 2008-12-26:
It's CVS for C2O! Trolling for take out! lmao!
Posted by Anonymous on 2008-12-26:
Hey most CVS's have drive thru windows! That will put take out trolling to an all new level! :) haaaaaaahahahaha
Posted by Anonymous on 2008-12-26:
Yeah, but it's too hard to touch at the drive thru. lol!
Posted by Anonymous on 2008-12-26:
Well, C2O? Are you an older man? If so you can pull a number eleven and throw money at her and see if it bounces. LOL!
Posted by Anonymous on 2008-12-26:
LOL! I don't know what her definition of 'older' is, but I bet I'm old enough.
I've thrown money at women before!! lmao!
Posted by Anonymous on 2008-12-26:
Yah but you got a lap dance in return. Oh wait! That could be a business generating marketing tool for CVS. If they can put Starbucks in Target, I can put a Hooters in CVS. WOOHOO!
Posted by jktshff1 on 2008-12-26:
I don't think I want to join the CVS Country Club...too many rules.
Posted by madconsumer on 2008-12-26:
great review. you make very valid points!!

very helpful.
Posted by Starlord on 2008-12-26:
We used to go to CVS when we lived in Arizona, butnow, in Washington, the closest CVS is 200 miles from us, we have Rite-Aid here. I can identify with the post, as I have seen every one of the items mentioned at one time or another. I miss our CVS in Casa Grande, they had a good staff.
Posted by Principissa on 2008-12-26:
Do you also whip us when we step out of our single file lines?

Sounds like you need to find a new job. Good gracious I'd hate to be a customer where you work. Too many rules.
Posted by Anonymous on 2008-12-26:
Right on, Princi! I've found after being in retail for what seemed like 100 years, if you are nice to the customer even if they are in a pissy mood to start, they will turn it around. Keep in mind many of these customers are ill and do not feel well or they have ill children. They may have no one to go to the pharmacy for them so they have no choice but to go. All they want is someone to show a little compassion and kindness. Maybe if the OP practiced this little bit of good nature instead of walking around with a chip on their shoulder, his/her customers would have responded the same way.
Posted by yoke on 2008-12-27:
Alley, I agree with you to an extent. The CVS near us has so much crap in the aisle's that it is impossible to get down an aisle without knocking something off the center things. At first I will pick up things, but after awhile I give up. It is like playing dodge ball with the cart and not missing something in the aisle.
Posted by mtm6042 on 2009-03-06:
OMG i love this post as a cvs employee every thing this person mentioned is a big problem expecially when people complain about how dirty the store is when they themselves mess it up. On top of this these are not rules its just proper, polite, manners.
Posted by Anonymous on 2009-09-07:
Cvs, did you read the TOS before posting that garbage? I think not.
Posted by Anonymous on 2009-09-07:
LOL Ms. M. People like that are not worth worrying about. If Cvs is an employee of the store it explains why he/she gets the treatment they get from the customers.

Cvs cannot come up with constructive comments about my objections to the intial complaint which means that what I have said struck a nerve and they know what I have posted is true. My point has been made and has validity.
Posted by BokiBean on 2009-09-07:
Actually John, it brought my attention TO your post, which was just fantastic. I had missed it before, so cvs' bark served a good purpose. ;)
Posted by Anonymous on 2009-09-07:
Posted by tnchuck100 on 2009-09-07:
If you will notice this cvs character joined almost a year ago. Has posted nothing until today. And is resurrecting old posts. I think this person has probably been drinking and thinks he/she is texting on a cell phone.
Posted by Anonymous on 2009-09-07:
I only drunk text Ms. M. (she understands my quirks). Funny thing is I dont have her cell number. >:-)
Posted by Anonymous on 2009-09-07:
John, I'm psychic, so I still got them.

So now I want to know if you got my replies.
Posted by Anonymous on 2009-09-07:
Yes! We're connected! I got them. You give pretty good advice if I understood it when I am drunk. :)
Posted by Anonymous on 2009-09-07:
Well I was drunk when I sent them, so if you think it was good advice that's awesome!
Posted by Anonymous on 2009-09-07:
Do two drunk people = a sober? :)
Posted by Anonymous on 2009-09-07:
Works for me.
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This is why it may take longer than 2 seconds to get in and out
Posted by Babybear62005 on 01/11/2008
I don't work in pharmacy, but I see many complaints about the pharmacy and first off just want to say that every store is different. Some stores are busier than others. This was posted by someone in a group of mine...

..."Why does it take so long to fill a prescription?"

You come to the counter. I am on the phone with a some dude who wants the phone number to the grocery store next door. After I instruct him on the virtues of 411, you tell me your doctor was to phone in your prescription to me. Your doctor hasn't, and you're unwilling to wait until he does. Being in a generous mood, I call your doctors office and am put on hold for 5 minutes, then informed that your prescription was phoned in to my competitor on the other side of town. Phoning the competitor, I am immediately put on hold for 5 minutes before speaking to a clerk, who puts me back on hold to wait for the pharmacist. Your prescription is then transferred to me, and now I have to get the 2
phone calls that have been put on hold while this was being done. Now I return to the counter to ask if we've ever filled prescriptions for you before. For some reason, you think that "for you" means "for your cousin" and you answer my question with a "yes", whereupon I go the computer and see you are not on file.

The phone rings.

You have left to do something very important, such as browse through the monster truck magazines, and do not hear the three PA announcements requesting that you return to the pharmacy. You return eventually, expecting to pick up the finished prescription.....

The phone rings.

......only to find out that I need to ask your address, phone number, date of birth, if you have any allergies and insurance coverage. You tell me you're allergic to codeine. Since the prescription is for Vicodin I ask you what exactly codeine did to you when you took it.

You say it made your stomach hurt and I roll my eyes and write down "no known allergies" You tell me......

The phone rings.

.....you have insurance and spend the next 5 minutes looking for your card. You give up and expect me to be able to file your claim anyway.
I call my competitor and am immediately put on hold. Upon reaching a human, I ask them what insurance they have on file for you. I get the
information and file your claim, which is rejected because you changed jobs 6 months ago.
A jerk barges his way to the counter to ask
where the bread is.

The phone rings.

I inform you that the insurance the other pharmacy has on file for you
isn't working. You produce a card in under 10 seconds that you seemed
to be unable to find before. What you were really doing was hoping
your old insurance would still work because it had a lower copay. Your
new card prominently displays the logo of Nebraska Blue Cross, and
although Nebraska Blue cross does in fact handle millions of
prescription claims every day, for the group you belong to, the claim
should go to a company called Caremark, whose logo is nowhere on the

The phone rings.

A lady comes to the counter wanting to know why the cherry flavored
antacid works better than the lemon cream flavored antacid. What
probably happened is that she had a milder case of heartburn when she
took the cherry flavored brand, as they both use the exact same
ingredient in the same strength. She will not be satisfied though
until I confirm her belief that the cherry flavored brand is the
superior product. I file your claim with Caremark, who rejects it
because you had a 30 day supply of Vicodin filled 15 days ago at
another pharmacy. You swear to me on your mother's'....

The phone rings.

.......life that you did not have a Vicodin prescription filled
recently. I call Caremark and am immediately placed on hold. The most
beautiful woman on the planet walks buy and notices not a thing. She
has never talked to a pharmacist and never will. Upon reaching a human
at Caremark, I am informed that the Vicodin prescription was indeed
filled at another of my competitors. When I tell you this, you say you
got hydrocodone there, not Vicodin. Another little part of me dies.

The phone rings.

It turns out that a few days after your doctor wrote your last
prescription, he told you to take it more frequently, meaning that
what Caremark thought was a 30-day supply is indeed a 15 day supply
with the new instructions. I call your doctor's office to confirm this
and am immediately placed on hold. I call Caremark to get an override
and am immediately placed on hold. My laser printer has a paper jam.
It's time for my tech to go to lunch. Caremark issues the override and
your claim goes though. Your insurance saves you 85 cents off the
regular price of the prescription.

The phone rings.

At the cash register you sign....

The phone rings.

......the acknowledgement that you received a copy of my HIPPA policy
and that I offered the required OBRA counseling for new prescriptions.
You remark that you're glad that your last pharmacist told you you
shouldn't take over the counter Tylenol along with the Vicodin, and
that the acetaminophen you're taking instead seems to be working
pretty well. I break the news to you that Tylenol is simply a brand
name for acetaminophen and you don't believe me. You fumble around for
2 minutes looking for your checkbook and spend another 2 minutes
making out a check for four dollars and sixty seven cents. You ask why
the tablets look different than those you got at the other pharmacy. I
explain that they are from a different manufacturer. Tomorrow you'll
be back to tell me they don't work as well.

Now imagine this wasn't you at all, but the person who dropped off
their prescription three people ahead of you, and you'll start to have
an idea why.....your prescription takes so long to fill.
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Posted by moneybags on 2008-01-11:
Excellent Post.
Posted by Anonymous on 2008-01-11:
I don't doubt you for one second, Babybear62005.
Posted by Anonymous on 2008-01-12:
I LOVE this post! I worked in the pharmacy for 12 years and this post is absolutely true! I am in the pharmacy biz still, but I am thankful I am no longer on the retail side!
Posted by jktshff1 on 2008-01-12:
This was great.
Posted by Principissa on 2008-01-12:
Amen sister! Just another example of self entitled customers who think that you are a mind reader. I was behind someone like that yesterday while I was picking up a refill. The lady was flipping out because her doctor hadn't called it into the pharmacy, the poor clerk looked like she was going to cry!
Posted by GothicSmurf on 2008-01-12:
Excellent post!
Posted by yoke on 2008-01-12:
Great Post!
Posted by old fart on 2008-01-12:
Funny stuff and absolutely true...
Posted by DebtorBasher on 2008-01-12:
Great Post...I always call ahead for a refill...they tell me it will be ready in 30 minutes...I go to pick them up in 60, just to be sure. If it is a new perscription...I drop it off, ask about how long it will be ready and go look around the store while I wait. I have any insurance cards in hand with ID when I go to the counter. OR if a doctor is supposed to call a perscription in, I will call ahead of time to find out they did call it in and when it would be ready before I go there...Yes, I'm the person on the phone, but I'm NOT asking for the store hours of the fruit market three blocks away...LOL...great post!
Posted by sarahnkrystal on 2008-01-12:
Great post (VH)
Posted by Ponie on 2008-01-12:
Although I'm not too fond of the other departments at CVS, I've always received prompt service from their pharmacies. Except when this past Wednesday X-rays revealed three fractured ribs--I wanted my Tylenol 3 NOW! :)

Good post.
Posted by jktshff1 on 2008-01-12:
need more that tylenol!!!
Posted by Anonymous on 2008-01-12:
Great, great post. We use the online or phone order system. If there is a problem you know right then.
Posted by jktshff1 on 2008-01-12:
meant than......
Posted by Anonymous on 2008-01-12:
Good post
Posted by horrible_sanity on 2008-01-15:
very helpfull and entertaining post i try never to asume how a job ive never done works i try to be as understanding as possible when i drop of a perscription i ask how long i come back when they say its almost alwasy ready if not in like 3 minuets. i think this post could be turned into a bit i dont doubt for a second this is how it goes but still the phone rings is just clasic. i apreciate the hard work you and other pharmacists put forth. and i always try and ask teh doctor giving me the rx anyquestions i have so i dont have to bother you with silly questions. and what kind of person doesent know how to read ingrediants i mean come on tylonal says what it is right on it some people are stupid. in conclusion i feel your pain and im sorry you have to deal with idiots
Posted by ELH on 2008-02-08:
I know what you are going through, I work for CVS for a short time, not only in the pharmacy, but also in the photo lab! That's nothing, try having a questionably educated pharmacist working there, who literally takes his dear old sweet Jesus time! He seemed so incompetant, he didn't know what he was doing and he waouldn't get stuff done, just sorta hang out, spaced out, what ever. And we were BUSY I thought I was gonna cry, I'm trying to catch up on unfiled prescriptions, at least 60, teaching new hires how to use a register and unjam the photo equipment, and all of the fumbling, questioning, and screaming was directed at me, because our pharmacist is out frolicking through the daises!!!! I exaggerated a little, but it was quite an unbearable time, especially in the photo lab, because few others knew how to use the equipment. I would always come into work with a large stack of film and orders waiting for me, and I had to finish all the work in 4-5 hours, and wait on A LOT of customers! The fun times of working at CVS for less than the minimum wage!
Posted by KoolHandStu on 2008-02-09:
My wife was ready to be discharged from the hospital following surgery, however, I had to fill a prescription for pain medication before I took her home. CVS Pharmacy in Olean, New York, took my insurance information, verified it and filled the prescription in about 5 minutes. Oh yes, the person taking my prescription order had a phone call as well during the process. Way to go CVS in Olean, you evidently are the very best. A sincere thankful atta boy!
Posted by PleasedAsPunch on 2008-02-16:
...Which is exactly why the government thinks we need them so badly "because we (the 'general public') don't make the correct choices for ourselves"... and unfortunately this seemingly true situation (and I have seen almost the same senario, verbatim) proves them absolutely right. It's sad that some people think they can manipulate the "system" and get away with it as often as they do, eh? People are the most amusing, infuriating and mystifying creatures on the planet. Humans make the world go 'round, right?
Posted by babybear62005 on 2008-02-17:
i so completely agreee with you pleasedaspunch. i say that all the time "people are amusing...but not in a good way". youve just gotta sit there sometimes and shake your head and laugh at it sometimes. its amazing the stupidity that comes from a lot of people
Posted by JasonJD on 2008-02-21:
"Great Post...I always call ahead for a refill...they tell me it will be ready in 30 minutes...I go to pick them up in 60, just to be sure. If it is a new perscription...I drop it off, ask about how long it will be ready and go look around the store while I wait. I have any insurance cards in hand with ID when I go to the counter. OR if a doctor is supposed to call a perscription in, I will call ahead of time to find out they did call it in and when it would be ready before I go there...Yes, I'm the person on the phone, but I'm NOT asking for the store hours of the fruit market three blocks away...LOL...great post! "

Oh my god, you take personal responsibility for YOUR medication, what a concept! If only more customers did that.
Posted by meder on 2008-02-22:
Loved the post. How true it is. I have my scripts filled at the Randalls in Pearland,Tx. fantastic pharmacists...but even I know if they say 30 minutes, give them an hour, because some the phone rings constantly and they have to fight with insurance companies,medicare, drs. office. And plus they are making sure it nots interracting with any other drugs I may be taking.
Posted by rwong410 on 2008-05-21:
Most accurate pharmacy post I've read so far!
Posted by Anonymous on 2008-05-22:
The most outstanding post I've read in a long time!
Posted by JasonJD on 2008-08-10:
Completely accurate portrayal of a retail pharmacy
Posted by CPhT on 2008-08-22:
The sad thing about this post is that it is all true! Now I want the people that say we are rude to read this
Posted by Sharks11 on 2008-09-30:
right on!
Posted by Evelyn.A on 2009-01-05:
You know, it makes you wonder...

The phone rings.

...what kind of people exist in this world that...

The phone rings.

...You would need to make such a post as this. Now I know what my co-workers...

The phone rings.

...behind the pharmacy have to go through. :/ Great post!
Posted by Linda on 2013-07-26:
cvs or Walgreens or any other pharmacies are NOT fast food restaurants like McDonalds. Give the pharmacists a break and come prepared. Be patient. They are filling your scripts......medicines that are important to your health.
Posted by Tiger B. on 2013-08-01:
Get Real! I have a very busy job, therefore I respect people's time. I always have my doctor call in a prescription an hour before I need to pick it up. Numerous times CVS Pharmacists have dropped the ball! And they always have an attitude about it. Considering the average pharmacist was making $113,000 in 2011, you would think they have a little more compassion for the "sick" working man/woman anxious to get back to work. I understand pharmacists deal with many people on a daily basis. Congratulations, so does 70% of the working world! When a doctor calls in a Rx in plenty of time, your work is done! Fill it and move on to the next one!
Posted by Re on 2013-09-29:
I, too work at a retail giant and this is EXACTLY what we go through on a daily basis x 500...sadly enough there are so many people that don't understand what we go through..and yes..pharmacist do make ALL that money but reality is..this is NOT a pharmacist usually dealing with the BS..it's usually the technician that makes $10/hr if they're lucky..and are the ones written up by their superior if a customer complaint is received..they expect technicians to do multiple work stations..answer phone calls..ring customers up..all in 20 second windows with NO man power..TOTAL B.S.!!!!!
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CVS labor practices
Posted by Ridgerunner on 06/09/2005
100 MILE RADIUS OF CLARKSBURG, WEST VIRGINIA -- CVS in WV is trying to create a "WalMart" type empire in the drug store business. Employees are expendable, and without any job protection they are used and abused. I DO NOT, NOR NEVER worked for this company but I have a relative that did. Employees have NO security at all and senority is a joke. With no contracts and a vindictive district manager the laws in this state actually encourage them to terminate long term employees doing an excellent job without any access to their personell records. I thought this type of treatment went out in the 1940s.

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Posted by Anonymous on 2005-06-09:
American labor is a burden on the economy. It's too bad we can't import workers from India to work service jobs in America.

Hourly workers are lucky they make enough to eat and how dare anybody working for an hourly wage complain... America love or leave it!
Posted by Ridgerunner on 2005-06-10:
Yep, sell your stock while it is up. Unless this company is different in other states middle management, regional and district will pull it down. I did well on the stock, but the party is over.
Posted by dumbfound on 2010-12-07:
CVS came to Minnesota and doing the same thing to the pharmacist employees who was praise with award at first then after 6 years of the employement in insane condition without the properly trained staff pharmacist after pharmacist, DM terminated the pharmacist over customer complaints. CVS employees has no security what so ever and company-DM can let you go anytime and he has moles reporting to him nightly in the store level.
Posted by 33 yearswish savon was back on 2013-05-03:
cvs is not a good place to work especially if you are a woman
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Wrongfully accused at CVS
Posted by Depressed by CVS on 07/20/2010
I worked for CVS for almost 10 years. They are mean, cruel, & unfair. I was sexually harassed day after day while I was employed. They accused me of theft but when I left that day, they told me I was suspended. About two weeks later, I get my insurance packet in the mail telling me that I was fired one week before they told me that I was suspended. I wish their company would go completely out of business. I know that I would sleep a whole lot better at night if they did!
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Posted by Anonymous on 2010-07-20:
I don't wish CVS to go out of business.

Out of curiosity, did you complain about the mean, cruel, unfair treatment and the sexual harassment before you were fired?
Posted by clutzycook on 2010-07-20:
You worked there for 10 years, were sexually harassed day after day and only left after they accused you of theft and suspended/terminated you. Why didn't you report the harassment the first time it happened? If this is true, you should have gone up the chain of command in the company, ending with filing a complaint to your state's labor board. If they terminated you in the meantime, you could have brought suit for wrongful termination. Somehow, I'm not buying this.
Posted by Anonymous on 2010-07-20:
I'd sleep a whole lot better at night if we could get CVS's side of this story.
Posted by localgod on 2010-07-22:
"I'd sleep a whole lot better at night if we could get CVS's side of this story." - just cause...A++++++ answer! Every story has 3 sides, the third being the truth!
Posted by BelovedSiren on 2010-08-13:
I too had the same thing happen to me. I told my District manager & was told we would have a litigation regarding the manner. 1 week later I was fired. It does happen, I am still fighting, NOT to get my job back but for wrongful termination, discrimination & harassment.
Posted by Anonymous on 2010-08-13:
I dont think CVS will ever be going out of business. Theres about 10 of them within a 10 mile radius of me. They are EVERYWHERE!
Posted by cvshater on 2010-10-17:
I believe every word any person says about harassment at CVS , they are liars and cheats from corporate to management who rule their employees through fear and intimidation, they will fail as a business just as they have failed their customers and employees ! "BOYCOTT CVS "
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Treat You Like A Criminal
Posted by Lennyg on 06/20/2009
MELBOURNE, FLORIDA -- I can honestly say that I go to cvs very frequently to print photos of my little girl and our activities that we do during the week. I like the fact that you can go in the store print your pictures in a fast and private matter. Now, on June 5th my five year old daughter and I had went to the daddy daughter dance and took a photo of the two of us at the dance, and so I asked the photographers asst how many photos will I be receiving they replied just one but you can make as many copies that you want when you get the photo. I said great!

So about a week prior to today I finally received the pic of us two and could not wait to copy it and send it to family and friends. So I go in the store on June 19th after 5pm to make copies of some pics so I can send them off to my family. So I asked for some assistance from a young male employee about increasing the size of a pic that was no bigger than a half dollar, then some manager came over and just interrupted what the employee was showing me, which I thought was extremely rude, to show me what the young man was showing me in the first place.

So we get the picture done and I pull out the daddy daughter dance pic to make a copy of it. So I start going through the steps to make copies and here comes the manager again, starts pressing buttons and lifts up the scanner lid and says "you can't copy this", so I tried to explain it to her that the photo place said it was alright to make a copy of the photo. So she rudely interrupted me and explained it to me like I was a three year old about why I can't copy that photo. Ok I get already, no problem, it will not happen again, my mistake.

Now I go in there today about an hour ago with my daughter to develope more pictures. And guess whos working, the same manager. So I go to the Kodak photo printer to make copies of our day to send off to our family and I hear "you need help with that", no thank you I said and non discretely I hear the mngr call the cashier over to her and let her know to check my pics b/c I tried developing a pic that they (cvs) are not allowed to do. So I shake my head (like are you for real),so I get my pics developed and put them in my envelope and went to the counter, I let a lady go in front of me, I'm in no rush. So the mngr oopens up a register just to take my purchasse herself, and believe me it was not b/c there was a line there was only two of us in line. So I hand her my receipts and she asks me for my envelope to see what was in there, I said the five pics that I took." Well, I have to check, its my job.", Never in my life have I have seen her or anybody check any envelope ever at that cvs. I know why, she knows why, and I have never felt so demoralized and made to feel like a common thief that had to have my things searched every time I go in to that particular cvs. What she did was wrong and demeaning to me and I would not be surprised if it does not happen often to other shoppers. So I will be looking into this kind of situation to make sure some action will be taken.
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Posted by Anonymous on 2009-06-20:
I know it can be annoying, but they have a right to check. they can get sued if you print copy written material.
Posted by Soaring Consumer on 2009-06-20:
Policy is policy but that behavior is completely unacceptable.
Posted by BokiBean on 2009-06-20:
I would take my business elsewhere, and let CVS corporate know exactly why...
Posted by redjersey on 2009-06-21:
Letting CVS Corporate know about your experience will not accomplish anything, as it is supposed to be a strict policy not to let customers make copies of copywritten material. Our CVS copier has a large red and white sticker on it which lists which materials cannot be copied (school photos, etc), but that is ignored on a regular basis by customers. Copying copywritten material is not legal and this rule is not limited to CVS. They did not make up this rule, the Feds did. Every CVS should have a form that you may take with you to the photographer for them to sign off on, and then you may LEGALLY print as many pics as you like. As to the manager's behavior, well, CVS managers pretty much just suck anyway.
Posted by jktshff1 on 2009-06-21:
You need to get a digital camera and printer/scanner so you don't have this problem.
Posted by lennyg on 2009-06-22:
once again, my problem is not the copying issue, it is the fact that if im going to get checked than you better check everyone, because you cannot single out one person. heck if you're going to do your job at least do it to the fullest, so if i go in there and i will, and if the person in front of me and behind me does not get checked there will be issues brought to cvs corp about how their employees didnt quite grasp the discrimination section in the training manuals.
Posted by Anonymous on 2009-06-22:
Exactly what was wrong with the picture that caused the manager to go nuts? It seems like she was blatantly acting like you had an inappropriate picture of your child. I would be demanding answers too.
Posted by GodEmperorJ on 2009-06-22:
When I worked at CVS, I made sure to check everyone, even if another associate printed it and I was just ringing it out, sorry for the inconvenience but its not worth my job when CVS gets fined $15,000. Ultimitely its not a legal violation until you check out and CVS accepts money for someone else's intellectual property. That manager was covering his rear, I'd bet a store in the district had recently gotten fined. And if you put up a stink and then return later, yes they will spread the word to watch out, to many people think if they come back later, they can get an employee either too busy or too lazy to check.
Posted by bizmail on 2009-07-12:
What part of the manager's warning you do not understand? Why people like you keep you mounth shut at any government agency in a situation like this? it is becasue it can get you butt in jail....isn't it?. Doing this at a private company will probably land you free stuff. Get a J.O.B.....what do you wan't? some one at CVS to kiss your sorry rear? No is No...don't try to take everyone on a guilt trip here. The issue is you are doing illegal stuff, so you were told the first time, but still you went back and did it anyways....are you stupid, or just trying to make some fast cash..?
Posted by Anonymous on 2009-07-12:
WTH@ bizmail
Posted by lennyg on 2009-07-12:
o.k,bizmail. have two jobs, and is a single parent, never ever stolen anything in my life. believe me when i say it is never about cash. oh, and by the way, i got them developed down the street at another c.v.s store. you see the picture didnt have the studio markings on it just my name to reference where it is going to and the photo companies name just to state where it came from just incase i wanted to use their company for any reason.so the photographer assured the woman at c.v.s that yes i can copy and enlarge the photograph at no risk to her company. if the other manager just would have listened to the consumer, none of this would even have been mentioned.
Posted by bizmail on 2009-07-14:
I am a regular CVS customer. I hate to see how customers treat retail employees, like crap!!! The first thing an unhappy customer does is call corporate on these guys with the intent to harm. See, you don't mess with people who serve your food....if you know what I mean. You have been tagged, period. Corparte is more concerned about the potential lawsuits that could come from those employees because of harrasing customers. You can complain all you want, they will only get a slap on the wrist. We live in a great nation, with a lot of competition. If you dont't like it there then got to walgreens, rite aid or the dollar store. Why continue your quest to harm?
Posted by nice person on 2009-08-14:
lennya i can kind of understand where you coming from. the manager at ur store blew a simple problem out of proportion. they should have kindly explained we cant copy that here because it is a professional picture. thats how i explain it. they are trying to follow policy but again it just got escalated more than what it shouldve been
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