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Bullying Long Time Employees To Quit
Posted by MLA1980 on 03/09/2012
BERKSHIRE COUNTY, MASSACHUSETTS -- Writing up long time employees, after they refused to go in to assistant manager program. After 16 yrs without a write up now DM isn't pleased with work being done. Special treatment and scheduling for managers friends and giving their family members discount on top of sale price. Having older employees on their hands and knees cleaning shelves and cutting hours from 40 to the minimum 30 for full time while scheduling the young girls who are part time and their friends over 40 hours each week.

     
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Posted by Tombstone on 2012-03-27:
I worked for a CVS warehouse as a machine operator, and was their leading producer on the night shift,they cut out the night shift and transferred all employees to days,They didnt give you any options,offer to recommend ppl who couldnt work the hrs,etc.Heartless.....
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How I Love Those Coupon People....
Posted by Dynamo011 on 02/02/2012
So I'm in line at my local CVS about to pay for my Mountain Dew. As luck would have it, I get behind a member of my second least desirable class of consumer....The Coupon Queen (my least desirable is the thief).

Anyway, onto the story. Woman (call her Queen C) walks up to the counter with 52 sticks (yes...52) of some deodorant that was on sale for $1.99. Well it turns out Queen C also had 26 replicates of a manufacturer's coupon to buy one, get one free. The coupons carried a max value of $3.99. So the cashier finishes ringing and charges the customer 50 some dollars, which sounded about right since she was actually paying for only 26 of the sticks of deodorant at $1.99 apiece. Well this didn't sit right with Queen C who felt that since the coupon carried a max value of $3.99, that should have been the amount credited to her, which would have made the entire purchase free. The cashier (who was super polite), explains that since the items were being sold at $1.99 each, that each coupon could only be worth the retail price of the item and thus she still had to buy the first 26 sticks in order to get the second 26 sticks free. So after several minutes of useless arguing and holding up the line, Queen asks to speak to the manager. Much to my chagrin, the manager decides to give Queen the max value of all her coupons, and 52 sticks of deodorant at no charge to her.

Now I realize coupons are a part of the retail game and keeping customers happy is obviously the goal. But retailers really, really need to take a stand and come up with ways to put limits on what these people can do. This lady didn't spend a penny in that store, and now all the good customers who want to take advantage of that sale won't be able to because one customer wanted to be greedy and abuse the manufacturer. Anyone else out there wish all coupons that exist on Earth would be invalidated?
     
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Posted by ktisnumeroUNO on 2012-02-02:
I'M TOTALLY WITH YOU!! I thought I was the only one out there that was totally disgusted with extreme couponing. Saving money is great and sometimes people need to save that money to get by. But when people walk into an establishment with then intent to wipe out a product and spend nothing for it, that irks me in a very special way. And being that I work for a retailer that utilizes a ton of their own coupons, I've seen first hand how people get if they have to follow restrictions.
Posted by Venice09 on 2012-02-02:
The cashier was right, and the manager was wrong. I'm shocked that he or she gave in so easily. Stores have the right to enforce their own coupon policies even if that means losing a customer. Some customers, such as coupon abusers, are not worth keeping.

It's important to know that not all coupon users are queens. Extreme couponers ruin it for the average coupon user.
Posted by GenuineNerd on 2012-02-02:
Couponing, while it saves people lots of money, especially in this economy, can get to be aggravating if someone hands a cashier a whole purse full of coupons, holding up the line while the cashier rings up each one. And if the customer complains to the cashier that the discount did not show up on that $2 off coupon for "Brand X Widgets". In extreme cases, I have read stories about people who go into a supermarket and buy over $200 worth of groceries for under $20, thanks to sales, coupons, and double coupons. Several years back, Priceline.com tried offering discounts on groceries. I went online and picked out several items to buy at a certain price. I printed the voucher and presented it to the cashier at a supermarket I frequent-I ended up holding the line up for almost 1/2 hour while the cashier and the manager tried to figure out how the Priceline grocery discounts worked. Priceline also offered discounts on gasoline briefly, via pre-purchasing fuel at a certain price per gallon, and putting it on a Priceline-issued Voyager fleet card. However, grocery and gasoline discounts caused a lot of losses for Priceline (as well as a lot of aggravation for customers trying to take advantage of the programs), so Priceline discontinued grocery and gasoline discounts several months later.
Posted by Anna Molly on 2012-02-02:
The cashier was not right. The customer is always right. This is what customer service is all about. I am not exactly sure how CVS operates, but if the "coupon queen" customer complained to corporate, chances are good that the store is "fined". In the end, all customers are worth keeping.
Posted by Venice09 on 2012-02-02:
"The cashier (who was super polite), explains that since the items were being sold at $1.99 each, that each coupon could only be worth the retail price of the item and thus she still had to buy the first 26 sticks in order to get the second 26 sticks free."

That information is correct. That's how it works.

If stores give in to all the customer demands, we're going to find ourselves with fewer and fewer shopping choices as businesses start closing their doors. Consumers aren't the only ones hurting. Businesses are struggling, too. I believe the customer in this review is not worth keeping. It hurts everyone.
Posted by Nohandle on 2012-02-02:
And some wonder why when they go in a store for an advertised special the shelves are bare? Who on earth has use for 52 sticks of deodorant? Perhaps they enjoy donating to a local group. I wonder if they in turn request a donation slip at retail price for their personal tax purposes?

I've always tried to be considerate of others, especially those in line behind me. Many who enjoy using coupons to the absolute extreme are not regular shoppers at the establishment. Saying *no* won't damage the business at all. Obviously the reason being the customer is there for one reason only. Getting something for nothing or near nothing.

At some time all of this will stop. Enjoy yourselves while you can even though you have no consideration for anyone else.
Posted by Anonymous on 2012-02-02:
There's no reason to complain about the savvy consumer who knows how to capitalize by using coupons. If there is a problem with the coupon process in this case, it lies with the store, not the consumer.

People are always complaining about the naive consumer who walks into all kinds of issues because they don't pay attention to policies or balance their checkbooks or save their receipts or research a product/company first.

Now people are complaining about the consumer who pays attention to what they are buying and working the process to save every single penny they can get - and making sure they get it.

I guess what it all boils down to is people complain about anyone who slows them down, regardless.
Posted by Venice09 on 2012-02-02:
"Many who enjoy using coupons to the absolute extreme are not regular shoppers at the establishment. Saying *no* won't damage the business at all."

That has been my observation, too. I have never seen an extreme couponer in any of the stores in my area. I think they go from store to store or wherever they think they can get away with it. They are not usually a regular customer.
Posted by Jody on 2012-02-02:
Really? who needs 26 sticks of deodorant? that's ridiculous. Extreme couponing is just another word for hoarding and it seems wasteful.

The cashier WAS right and was going by the rules stated on the coupon,as far as Im concerned the manager was spineless and should have backed up the cashier, not only did he go against the rules on the coupon but he made the cashier look like a fool for following company policy. I just hope the cashier does not get in trouble for what the manager did, but having been in retail it's likely the poor cashier will get blamed and the manager will keep ignoring company policy.
Posted by ontario_girl on 2012-02-02:
I watched an episode of the show "Extreme Couponing" or whatever it's called. A teenage boy was featured for his second time on the show. He proudly displayed his "stock" which included food, toiletries and feminine hygiene products. "I'm not sure about those ones," he said, pointing to the latter. "It says they have wings and I don't know what that is but they were free so who cares?"
This got my back up in a huge way. First off, extreme couponing is exactly like a form of hoarding. Yes, we would all love to walk out of the store with $1000 worth of merchandise and only have paid $40 for it but when you're carting out 150 boxes of pasta and 900 tubes of toothpaste, aren't you just wasting money to begin with? And what happens when someone who doesn't carry around a load of coupons (namely me) enters the store to buy a tube of toothpaste and is out of luck because someone happened to come by with 900 coupons for free toothpaste, which they will never use but wanted desperately because they were free?!
Yeah, just a little annoyed at that.
Posted by Anonymous on 2012-02-02:
A lot of "extreme couponers" get all that stuff to support food pantries, send to troops, etc.

At the end of the day, though, the store allows it to happen - they set the rules - so don't blame the people playing by those rules.
Posted by trmn8r on 2012-02-02:
"Anyone else out there wish all coupons that exist on Earth would be invalidated?"

I think this is a bit extreme, but if I got stuck behind someone with multiple sticks, I might change my mind.
Posted by Anonymous on 2012-02-02:
What if someone bought 50 tubes of toothpaste and paid cash for them (using no coupons)? Does that make a difference?

I know I hunt around for a checkout line that has people who don't have too much stuff in their carts. But I certainly don't care at all how they pay for their stuff.
Posted by yoke on 2012-02-02:
I am suprised that CVS does not have a limit as to how many sale items one can buy at a time. Now CVS will now have to give out rainchecks to all those who came into the store to buy the item.
Posted by Casetby on 2012-02-02:
What state was this? Didn't she have to pay tax? Here you use a coupon you have to pay tax even if it is free item.
Posted by Dynamo011 on 2012-02-02:
Well sir, it bothers me because people that do that impact other shoppers. How many of that store's good customers are going to walk out of the store empty handed because one person felt the need to be excessively greedy?

Posted by LUVPUG on 2012-02-02:
I agree with most of the other posters...the minimum wage cashier was CORRECT..the overpaid manager was WRONG. The coupon stated UP TO $3.99. Without seeing the actual coupon, I'm sure there is a statement such as "The value of the coupon cannot exceed the price of the item". The customer is not always right when attempting to commit fraud.
Posted by raven2010 on 2012-02-02:
A lot of extreme couponers focus on personal care items.

They then donate then items to womens shelters, homeless shelters, churches etc.

I dont have an issue with it.
Posted by Venice09 on 2012-02-02:
Raven, even if the intentions are good, it's still fraud. And it's not fair to other customers who might have made a special trip to the store for the sale items. And then the store loses money by giving out rain checks. That's why stores impose limits.

Aside from that, it's hard to believe CVS had 52 sticks of the same deodorant on the shelf. I have never seen that many of the same item in any store. I also don't understand why the amount of the sale item wasn't limited, which is within the store's rights. If she insisted on buying 52 items using coupons stating ""The value of the coupon cannot exceed the price of the item", then she should have been charged full retail price. Corporate should fine this store for going against store policy and coupon requirements.
Posted by GenuineNerd on 2012-02-03:
I have seen flea market vendors selling grocery, cleaning, drug, and health/beauty items as well, often for much less than what the stores sell the same items for. I could buy a stick of deodorant for $2 at a flea market, while that same stick would sell for $3.49 at CVS, for example. I wonder if it's extreme couponers buying such items, only to profit from them by reselling them at the flea market. (I had heard that some flea market grocery/drug items were shoplifted as well.) While other flea market grocery and drug items have expired or near-expired sell-by dates.

As for CVS carrying 52 sticks of a certain brand of deodorant, perhaps the deodorant came in several different scents, and they probably carried a dozen or so of each scent, thus allowing the purchaser to get 52 of them.
Posted by Anna Molly on 2012-02-03:
GenuineNerd, interesting take. You aren't the only one who suspects the flea market angle.

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Scarred For Life !
Posted by 01nichole on 06/25/2011
MICHIGAN -- So I went in CVS before closing yesterday to grab diaper wipes for my daughter, while I was walking around looking at nail polish and a few other things I seen the lights start going off, not all of them just a few, so I rush up to the register and announce that I was there, no answer....

So they alarm starts going off and the phone is ringing (alarm company) I'm running around the store trying to holler for anyone to answer me, and guess what to my surprise they locked me in the store, no one there but myself, alarm going, I cried I thought omg the cops are going to think I'm robbing this place.

So I got out, called the police reported what happened then go back in the store this morning to file a report, and what does the manager who locked me in have to say " oh was that you? My bad hun my bad" I will never shop there again!
     
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Posted by trmn8r on 2011-06-25:
You said that the phone was ringing, and it was the alarm company.

Did they ask you if you were the one who was robbing the store?

This is a unexpected reason not to shop near closing time.
Posted by madconsumer on 2011-06-25:
this has happened to many people. i am sure it is scary, but not a reason to avoid a store. i think it would be pretty funny to have that happen.

how were you able to get out of the store? did the police arrive in a short time to investigate the alarm?
Posted by Vinnie11 on 2011-06-25:
That must have been scary! I would think they'd check the store more thoroughly before closing. Why were you "browsing" at closing? If you go to a store that close to quitting time, grab your necessities and get out of there. Those employees have worked a full shift and want to get home to their families, sometimes so much so that it warps their common sense apparently. I'd seriously consider reporting it to corporate if I were you. You didn't even get a decent apology.
Posted by Ben There on 2011-06-25:
Sounds horrible and funny at the same time. There is always the emergency exit - and its the stores responsibility to check the store before locking it. At least they have plenty of snacks, drinks and things to read... Much better than getting locked in a hardware store.
Posted by DebtorBasher on 2011-06-25:
My Much Older Brother and nieces were locked in a store at the Mall one time. They were looking at something in the back of the store when they heard the security gate at the front enterence close. It wasn't closing time, it was in the middle of the day. About 15 minutes later the woman came back and noticed my Brother and nieces were locked in there. She apologized and told him it was a slow day and she had not realized anyone was in the store, being the only one there, she locked up to go on a break. LOL!.
Posted by Venice09 on 2011-06-25:
I wouldn't mind getting locked in a small store, but not a big department store. That would be too scary, especially if the mannequins started calling me Marsha.

Does anyone know if there is a Twilight Zone marathon this 4th of July?
Posted by trmn8r on 2011-06-25:
You're our go-to person for that information Venice.
Posted by madconsumer on 2011-06-25:
what did that comment have to dow ith this review?
Posted by Nohandle on 2011-06-25:
I have an acquaintance who was locked in a Sears store once at midday. Alarms went off everywhere and every door was automatically locked shut. It seems there was a small child reported missing/lost and all it took was alerting the first salesclerk in sight. That business was locked down immediately. The child had wandered off and was found safe and sound.

Some stores will lock their doors near closing to prevent new customers from coming in. I expect that was a bit of a learning experience for you. Apparently those folks were ready to go home. How long did it take for the lights to begin flashing for you to rush up to the counter? Just curious in the event I find myself in that same situation.
Posted by lovemyson on 2011-06-25:
I have worked in many retail places and its actually kinda easy to miss someone still shopping...However i'm wondering if the store makes pages that they are closing? I have made many pages where I work walked store and then someone come up to checkout and all registers have been closed for the night. Customers need to also pay more attention to store hours and store pages.
Posted by Anonymous on 2011-06-25:
Isn't CVS open 24 hours?
Posted by trmn8r on 2011-06-25:
I don't believe they all are. The ones I used to shop at were not. This one sounds like it is in a mall, and the stores in all the malls I have ever been in shut down.
Posted by clutzycook on 2011-06-25:
Not all of them are. The one around the corner from my house is not. The one down the street from my work isn't either (see my post regarding that, LOL). But there is one a few miles away that is open 24 hrs. It's just like Walgreens. There may be 6 stores in a relatively small area, but only one or two at the most will be open 24hrs.
Posted by bob93 on 2011-06-26:
I assumed you answered the phone since you said it was the alarm company. What did they say? I hope you are not scarred for life, think of it as an interesting experience.
Posted by CrazyRedHead on 2011-06-26:
If the phones were ringing and it was the alarm company, why didn't you just tell them you were locked in the store? I'm sure they would have alerted the police and they would have come out. I'm sure the police would have understood, they've probably heard and seen it all.
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Fired When They Found Out I Was Gay
Posted by Bullhockey1959 on 05/09/2011
PEORIA, ILLINOIS -- I had worked for the CVS in Peoria, Il for almost 4 years, was a part time employee. The first manager was a great lady, never had aproublem when she found out about my life style, till a new manager took over the store. A Few customers found out and started coming to the store to cause trouble, when they figured out about my life, that is when the death threats came to the store through phone calls. When the new manager was let know, is when the trouble started . I see my partner only on week ends for he comes in to town then, so I was never asked to work weekends, when I came back from being hurt on the job, I was told I would have to work week ends, which I let the manager know about, I was told that was to bad, That he had to work weekends, and did not get to see his wife and kids, so I would just have to deal with it. When I reported it to the cvs hot line, They called and told the store manager that I was not required to work ends due to that I was a part time employees.

They backed off gave me my job back, and then slowly lowered my hours, and then after a great review and raise, was called it to the office and was told by district manager that the store just could not work around my taking time off for planting my crops in the spring time any more. And that was the reason, I was being let go ....

     
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Posted by FlitteringFirefly on 2011-05-09:
Oh he!! no. This needs to be brought to corporate's attention. You can also contact your local chapter of HRC via HRC.org for help. I lived in Peoria briefly a few years ago and thought they were more intolerant of gays than the people in my home state of MS. Stay safe and message me if you need help. I might be in MS, but I am a lesbian that knows how to fight.
Posted by msnanny on 2011-05-09:
Or maybe it had nothing to do with your sexual orientation and was because you could not work the required hours. I don't see any proof of your claim.
Posted by SteveWiginowski on 2011-05-09:
I agree with msnanny, I fail to see where the sexual orientation has anything to do with being fired. It sounds like it's more of a case of you being fired, and you happen to be gay. Not that you're gay, so they fired you.
Posted by madconsumer on 2011-05-09:
this has nothing to do with your life style. it has all to do with your refusal to work weekends. part time employees are not given preferred hours.
Posted by jktshff1 on 2011-05-09:
I thought the weekends were when quite a few part time workers worked.
Posted by Inat on 2011-05-09:
its easy to claim discrimination when you are a protected class (actually, gender issues are not protected...yet) - but really, perhaps its just the fact that your availability does not jive with the stores needs
Posted by clutzycook on 2011-05-09:
Nope. Doesn't sound like your orientation had anything to do with it. I'm with the others in saying that your inflexability in schedule was the more likely culprit. Like, FF, I lived in Peoria for a litle while too about 7 years ago and for a town in downstate IL, they're pretty liberal. My question to you, however, is how did the customers that were making trouble for you find out about your lifestyle and, what's more, why would they care?
Posted by momsey on 2011-05-09:
I am surprised that part time workers are not required to work on weekends, but that's what the OP is telling us is the case. I tend to believe him, too, otherwise the rest of the complaint wouldn't have come into play. He would have just been let go when he refused to do weekends.

I think it's easy to say it's not discrimination, but it well could be. There are still a lot of intolerant people in the world and LOTS of people care about things that have nothing to do with them.
Posted by spiderman2 on 2011-05-09:
Wow, I want to work at CVS if part time people are not required to work weekends! I am going to demand my job schedule me around my partner's schedule. I think you were fired because you didn't want to work when you were scheduled. I hope you reported the death threats you received to the police department. Phone calls can be traced and charges should be filed. No one deserves to have their life threatened. That would be my #1 priority if I were you.
Posted by Anonymous on 2011-05-09:
No it was discrimination, just like the scenario in 'Phila..Story' movie played by Tom Hanks. I voted this helpful and insightful.
Posted by ontario_girl on 2011-05-09:
I work part-time and it is mandatory that I work weekends. I was told that at the interview, and therefore, I work weekends. I'm jumping on the bandwagon with everyone else--it was your refusal to work weekends that caused you to be dismissed, not your personal lifestyle. That is evident in the facts you have given.
Posted by jktshff1 on 2011-05-09:
How do you vote something "insightful"? Haven't seen that check box.
Posted by trmn8r on 2011-05-09:
Is "planting crops in the springtime" some kind of literary device, because it came in at the end and I didn't see how being a farmer related to the rest of the story.

It's hard to tell exactly what happened here, but what I do see is that you couldn't work weekends (for planting crops or other things), and they let you go. I've never worked retail, but I know that many require flexible employees who sometimes must work weekends.

I don't see evidence that they fired you because you are gay. This isn't "Philadelphia Story" unless you have documentation to support your claim. If you do, sue them.
Posted by trmn8r on 2011-05-09:
I'm voting this "Helpful", because now I know if I get a part time job somewhere, they may expect me to work weekends.
Posted by spiderman2 on 2011-05-09:
trmn8r -- anywhere I have ever worked the full timers get the preferential schedules and the part-timers fill in the gaps.
Posted by ChuhBaca on 2011-05-09:
This one isn't really that simple. Yes, it could be a plain an simple availability issue. If they are overstaffed during the week and understaffed on the weekends, then there's a basic problem.

The other possibility is that the new manager had some prejudice. You combine that with harassing phone calls to the store and the availability could just be a convenient excuse.
Posted by Sophia Marie on 2011-05-09:
Illinois is an employment at-will state, therefore anyone can be terminated at anytime for any reason. You took time off because you were hurt on the job, wanted weekends off and also time off for planting in the Spring. Top that off with complaining to Corporate that you, a part-time employee, wanted your schedule to be as flexible as the Manager's sounds to me like you were just too much trouble and that your termination hat nothing to do with your sexual orientation. You state yourself that your life style was known to management for nearly four years so your claim of wrongful termination is has no grounds.
Posted by jktshff1 on 2011-05-09:
Good stuff Sophia
Posted by yoke on 2011-05-09:
Sounds more like the termination was due to the fact the OP did not want to work weekends. Unless it was agreed upon when the OP was hired that no weekends then CVS can and will assign weekend shifts
Posted by Fufu487 on 2011-05-09:
agree with the others. sounds like an availability issue. you're employer tells you when you work, unless otherwise specified in your contract. I only see my partner once every 3-4 weekends, and sometimes Im STILL working a shift through the weekend.
Posted by FlShopper on 2011-05-09:
If the OP is to be believed, his lack of availability on weekends was *not* a reason to terminate and this was confirmed by the cvs 'hotline'. Unless he was mistaken about that key issue, then there was another reason for the termination.
I would suggest taking this further with corporate and with HR; is there an arbitration process available to you that can perhaps help you win back your job?
Posted by Anonymous on 2011-05-09:
If a single mom worked part-time at CVS and requested to be off on weekends and then got fired, do you think that's discrimination against single moms? In retail, you have to be flexible. If not, then they can let you go and hire someone who IS flexible
Posted by Inat on 2011-05-09:
as terrible as this sounds, i suggest that no one ever use the confidential hot lines provdied by their corporate HQs - usually, it doesnt go the way the complainer envisions
Posted by Alain on 2011-05-09:
Without making any guess about whether discrimination occurred or not, if you're going to pursue this in any way, you probably want to do it through an attorney. They can figure out if you have a case and how to properly pursue it. Believe me, CVS will have a darn good bunch of attorneys watching it.
Posted by Ytropious on 2011-05-09:
I think what the OP is saying is that because he works part time, he isn't required to have a set schedule, and this location is telling him he is fixed on weekends only. Technically, I don't think they can do that. I work part time and I work a little bit of everything. Sometimes a weekend, sometimes not. It would be unfair for one person to ALWAYS work weekends when other employees don't. That's where we get into rough territory, and dumping on one employee for a specific reason.
Posted by Anonymous on 2011-05-09:
Something happened that caused the OP to think he was being discriminated against because of his sexuality. I'd like to know more about customers coming in to cause trouble, what specifically happened?

I'd also like to know if the OP contacted their HR dept regarding their shift.

Anyone out there that thinks discrimination is not alive and well in the workforce should think again. I don't see any reason why the OP would make something like this up, I think the problem is the details are a bit vague.
Posted by jktshff1 on 2011-05-09:
I don't think the majority of posters here don't believe there is no discrimination anymore. I believe this is about an employer asking an employee to work a specific schedule, and the employee not wanting to or being able to work.
Posted by Anonymous on 2011-05-09:
Jkt, there were a few comments saying the opposite which is why I said that. Something happened to this employee that caused them to think this. It sounds to me like the OP had a shift that did not require him to work weekends, then when he called the CVS hotline to complain and the manager was told to take him off weekends, that's when his troubles started. I can't decipher how his sexuality came into play, but it sounds like a case of retaliation to me, and somewhere along the way something happened.
Posted by jktshff1 on 2011-05-09:
Yea, I see your point, but again, we only get one side of the story. Kinda like a judge trying a case when the defense and their attorney is not present:)
Posted by DebtorBasher on 2011-05-09:
It very well may be discrimmination...of course the manager isn't going to come right out and tell him it's because he's gay...so, he's going to do whatever he can to 'make' him quit. In this case, corp told him that being a part timer, he is not required to work weekends...so, the manager came up with the idea of cutting back his hours, in hopes that he would just quit...but he said he had a great review and just got a raise. Most companies would work something out if they have a good worker as the OP seems to have been, beacause good help isn't easy to find and he's worked there with that schedule for FOUR YEARS with no problem...yeah, I'd say discrimmination was the reason, but proving it will be difficult unless the OP or someone overheard anything being said.

Good luck to you...someone will be very lucky to have you working for them. Keep your chin up!
Posted by Anonymous on 2011-05-09:
Im sure he was fired because he was gay. I agree with DB. They arent going to come out and say that, but we all know thats why. If he didnt work weekends for the 4 years he worked there, why was it all of the sudden, and issue now? I definitely say this was discrimination. Helpful.
Posted by olie on 2011-05-09:
My first reaction was that the manager wanted this employee out when the death threats to the store began. It would be in the manager's best interests to protect his employees and customers. "The needs of the many outweigh the needs of the few."

(And, everybody, The Philadelphia Story was a screwball comedy starring Cary Grant, Jimmy Stewart, and Katharine Hepburn, from the 30s, I think. The Tom Hanks movie was Philadelphia.)
Posted by Anonymous on 2011-05-09:
Really olie, so firing him because he was getting threats was in his "best" interest? Id hardly say thats true. I think calling the police, calling htep hone company and pressing charges against the callers making the threats would be in the best interest of everyone.
Posted by trmn8r on 2011-05-09:
Thanks for that correction, olie! You're absolutely right about "Philadelphia", and "Philadeplia Story".

I read the "death threats" part as the employee was receiving them at the store, not that that store was receiving them.
Posted by Skye on 2011-05-09:
Unless you were under a contract, you can be terminated anytime. Almost every state is a work at will state, so you really have no guarantee of employment. They can fire anyone anytime who is not protected under a contract for just cause, meaning they can terminate at anytime a person's employment.

I'm sorry you lost your job, but I do not see where your sexuality preference comes into play.
Posted by Anonymous on 2011-05-09:
I agree with DB. That's exactly what I was thinking.

Bullhockey, I hope everything works out for you.
Posted by 2cent-er on 2011-05-11:
OP,most employers, myself included, don't want to deal with PIA employees regardless of their orinentation,race,religon etc. they just want to get the job done. remember that at your next job.
Posted by jbs1977 on 2011-08-14:
you need to call the ethics line right away and file a report. cvs is supposed to be vehemently against retaliation of any kind, especially because it's illegal. the ethics line is actually another company and every report to them i've ever heard about was investigated thoroughly and appropriate action taken.
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ID for purchase
Posted by Tooold58 on 12/12/2010
HORN LAKE, MISSISSIPPI -- This is a complaint about being asked for ID to buy cigarettes. I am 52 years old and do not look at all close to 18 yrs old which is the legal age in my state to buy cigarettes. I was not using a debit/credit card for purchase which I understand for verification purposes may need to be accompanied by my ID. I paid cash and still had to show my ID. Get real here. Buying cigarettes is LEGAL and I shouldn't be harassed. I know some of you will say just show ID and don't whine about it. Fine for you but we are just getting that much closer to a communist society with every freedom you let them take away, so give em everything back I probably won't be around long anyway(Smoker you know).I myself like the USA and the freedoms our forefathers fought for and hope they are still around for my children/grandchildren to enjoy. If a store employee can't tell a 52 yr old man is legal age they were to dumb to hire in the first place.
     
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Posted by unhappy999 on 2010-12-12:
Some stores need to input the date of birth into the computer register which may be why they needed to see the ID. Also, its the law, the law doesn't say ask when you're not sure, the law says ask everyone.
Posted by Anonymous on 2010-12-12:
That's true unhappy. Some stores need to enter the date of birth to continue with the transaction.
Posted by Anonymous on 2010-12-12:
I am with you OP. It is a small thing but I feel our freedoms eroding slowly but surely. You cannot get the "good prices" unless you use a shoppers discount card which is tied to your name. You can no longer have a cell phone that doesn't have the "locator" feature on it. You used to be able to turn it off or on some years back. My hometown newspaper will no longer allow you to comment without tying your comment to your Facebook account. So many things to think of... the Smart Tags/EZ Passes, chips in the credit cards, passports, Amazon (where your purchases NEVER disappear), etc... all of these "tracking" mechanisms disturb me on some level. I have nothing to hide from the law but the days of cash and carry are behind us I think.
Posted by Nohandle on 2010-12-12:
Of course it's aggravating. I agree completely. Unfortunately some stores were accused of discrimination so by golly they decided to require ALL customers provide an ID with DOB clearly shown. Nice reminder of what folks go through now.
Posted by tnchuck100 on 2010-12-12:
Yet one more case of a corporate policy intended to neuter any and all cognitive thought process of an employee. Common sense stifled. Pure idiocy.
Posted by trmn8r on 2010-12-12:
I am going to agree with those who feel this is a store policy, not the fault of the employee's ability to apply common sense. I don't *know* this to be the case, it's just my gut feeling.

An 18-yr-old may not be a great judge of age, but I bet they knew you were at least 30 (:
Posted by jktshff1 on 2010-12-12:
I'm a lot older than you and do not mind them asking for my ID if it will keep one kid from cigs or alcohol. (yes, I do both).
Posted by Anonymous on 2010-12-12:
See, I wonder if they would have denied him the cigarettes if he said he didn't have his id on him. That, in my opinion, really would have been a problem.
Posted by Anonymous on 2010-12-12:
Most places can't sell cigs or alcohol with out scanning your id to see that your of legal age.
Posted by yoke on 2010-12-12:
The employee is told to ID everyone that buys cig's, therefore the employee has to ID everyone or risk losing his/her job. It is sad that the OP would want to risk someone's job because he/she did not feel the need to show ID.
Posted by Ytropious on 2010-12-12:
It's only to be fair and non discriminatory. Seriously OP, get over it or buy your cigs from a place where they could care less if they get caught selling to a minor, if it really bothers you that much.
Posted by FloridaLizardQueen on 2010-12-12:
If that cashier's supervisor ever wanted to check to see if he asked you for ID or if he didn't enter the birthdate in to the register, he could lose his job. It is the law, and he can go to jail if he doesn't follow the law. I have had people argue with me about showing ID to me when I ask, and if I were to just sell the cigarettes or beer to a customer and they got hurt or if they hurt someone else, that would be on me.
Posted by Anonymous on 2010-12-12:
It must be a State-specific thing. I have been carded once or twice in the last 20 years or so.
Posted by Anonymous on 2010-12-12:
HOLY TOLEDO! I HAVE A STAR!!!!
Posted by Anonymous on 2010-12-12:
I would like to thank all of the little children of the world today, and their parents, and God that makes the sun rise each morning in the east, and my mama for always making sure I wore a slip, and the esteemed members of the Academy and all who made this very proud day possible!
Posted by MRM on 2010-12-12:
Holey Mackral! Congratulations, Incredible!
Posted by Anonymous on 2010-12-12:
Thanks MRM!
Posted by Anonymous on 2010-12-12:
Yay incrediblelee! You have an incredible star!
Posted by Anonymous on 2010-12-12:
Singing Prince and the Revolution now...Oh Baby, I'm a Staaaarrrrrr!! OK I'll stop polluting the thread before I lose it already. Ciao!
Posted by ok4now on 2010-12-12:
Posted by ok4now on 2010-12-12:
I can fully understand your frustration. As other posts have stated this may be store policy due to previous sales to minors. After having to produce your I.D. perhaps you should have asked for the employees I.D. to make sure that he/she was of legal age to SELL you a tobacco product!! LOL...
Posted by Anonymous on 2010-12-13:
As much as I am all for the freedoms and liberties bestowed upon us by our predecessors, I have to point out that YOU chose to shop at that store. Therefore, you are obligated to abide by their store policy.
Posted by Starlord on 2010-12-13:
In New Mexico in 1966, it didn't matter if you wore a long white beard. If you bought alcohol, you had to show ID. Here in Washington, signs on every cash register state if you look to the cashier to be under 40 years of age, you had to show ID to purchase either alcohol or tobacco. I am 64 years of age, and would be thrilled to get carded. BTW, congrats on the star, Lee.
Posted by jktshff1 on 2010-12-13:
+10 Bud
Posted by momsey on 2010-12-13:
Bud has a great point. You chose to shop there, you chose to buy cigarettes. Therefore, you have to do what they require as far as policy. I don't see it as an erosion of freedom.

Congrats, lee!!!
Posted by jktshff1 on 2010-12-13:
congrats lee
Posted by Anonymous on 2010-12-13:
Thanks starlord, momsey, jkt!

Posted by rockfishing on 2010-12-13:
If I were you I would just quit smoking, that will show them.
Posted by MRM on 2010-12-13:
One person quit smoking will not make a dent in their sale.
Posted by yoke on 2010-12-13:
Quitting won't make a dent, but if the OP does not like the rules at CVS then the OP can go to another store to get the smokes. I doubt CVS is really going to care one way or another.
Posted by Anonymous on 2010-12-13:
Agreed, it was a ridiculous move on CVS part. I don't know any store that has to punch in one's actual DOB to continue on with the transaction...there is an "Age Verified" key that does not require the DOB be inputted.
Posted by yoke on 2010-12-13:
jc, the op did not want to show ID. Had a manager seen the employee not ask for ID,not matter of the age, the employee could have been fired. Sad that the OP has no problem with an employee being fired for following the rules of the store.
I get carded for wine all the time and I am 40+, lol.
Posted by Anonymous on 2010-12-13:
Could be yoke, but I doubt it. Most drugstore chains like CVS, Walgreens, Rite Aid, etc post signs that say they may ask for ID for anyone that looks under 40. That doesn't mean that they must ask for ID on every single person purchasing tobacco or alcohol. It's called using common sense...of course, they are within their right to ask for ID, yes, but I still say it was ridiculous in this case.
Posted by Anonymous on 2010-12-13:
Target not only requires ID from each guest purchasing alcohol, they also *scan* it, regardless of age.

Posted by Anonymous on 2010-12-13:
That must be an EC thing...I get carded once in a while at Target here, and my DL is not scanned.
Posted by jktshff1 on 2010-12-13:
The only stores that don't ID are the ones that either know you well, or haven't been stung, for not doing it.
Posted by yoke on 2010-12-13:
jc, regardless if the OP did not want to show ID then leave. Buy the smokes someplace else. The employee was doing their job, why should they risk their job for the op.
Posted by Anonymous on 2010-12-13:
yoke, I don't recall saying the OP should risk their job for the OP...in fact, what I very clearly said was the employee was within their right to ask for it, but "I" still think it's ridiculous. Unless CVS requires its employees to ID every single customer that purchases tobacco/alcohol, regardless if they're 18 or 80.
Posted by SkyeBlue28 on 2010-12-22:
I agree! Most stores here only card if you look 27 years or younger. I'd even card maybe 30 years or younger. However, if you look old enough to be my dad or grandpa, I'm not gonna hassle you or make my job more difficult.

I don't know where you live, but there store could be forcing this policy down the throats of their cashiers. I worked for CVS and they were anal about the most idiotic things.
Posted by leofighter on 2010-12-29:
Why would you complain about something so small. You must have nothing to do in your and or you never worked in retail. CVS coperation company policy is that if you do not ask for ID you may be written up. Also if you sell to a minor you are terminated so why not just simply ask everyone for their ID so you can keep the job you have wither you like the company or not.
Posted by aimbdd on 2011-01-17:
So, i signed up just to respond to this. I currently work at cvs. So first: No there is no button to say that they are old enough, we have to put in a birthday, or we have to have a manager over ride it. To many over rides equals being flagged for review. Yes the policy may be dumb, but please don't take it out on the employees.
Second: It is not our fault, nor can we do anything about it. If they ask... please just give it to them.
Third: We can get fired for not asking.
Fourth: how is this taking away freedom? making sure that dumb employees don't sell to underaged teens is dumb? Can someone explain this? It gets rid of people being upset that they are being carded when they are older, because we have to card everyone.
Posted by jktshff1 on 2011-01-17:
Only time I declined was when a cashier wanted me to take my ID out of my wallet and give it to her. The birthdate and information was clearly visible.
Not gonna physically give my DL to anyone but an LEO and only when they ask.
Posted by bruce2954 on 2011-03-01:
I'm older than you are and I intend to live a long time. I never smoked because I always hated the smell. My mother is 95 and she never smoked either. Quit before you have breathing problems.
Posted by trmn8r on 2011-03-01:
I think you missed these words in the OP's complaint: "Buying cigarettes is LEGAL and I shouldn't be harassed".

The complaint isn't about smoking or not smoking. It is about being asked for id.

Maybe the OP LOVES the smell of cigarettes?
Posted by bruce2954 on 2011-03-03:
Smoking is legal only because the govt. needs the tax revenues and it creates jobs for health care workers and drug companies. When a patient gets cancer it may create up to 7 jobs. Medicare has to pay a pretty penny for cancer,COPD,and emphezema drugs. So, all taxpayers have to pay for other people's stupidity. They don't care about themselves, so they don't deserve to be defended. In Maine, a legislator has filed a bill in which a person can't qualify for Mainecare(the state's insurance program) if he or she is a smoker. It probably won't pass, but it will draw attontion to the fact that they are a tremendous drag on the state's economy.
Posted by Anonymous on 2011-03-19:
I work at a CVS store and just learned that it's my job to verbally ask for customers birth date if they look older than 27 years old. I was shocked to found out that I have to ask an 80 year old customer for their birth date. Makes no sense. I ask customers for their ID if they look under 35 because I'm getting that age where everyone is looking younger. I think that's the appropriate way of making sure that some who is trying or does look older than their age gets ID. I have had customers complain about it! I don't understand it, I agree with you that it's not right, but I wouldn't blame the employee for doing their job!
Posted by blazedpixie on 2011-08-13:
Yeah, this is really retarded. I work at CVS, and when you scan cigs (or cough syrup) you need to enter a birthday. If you're under 30, I'll card you.. but if you're clearly middle aged, I just enter my own birthday, as I'm 19 and it saves me from an awkward conversation.
Posted by kathy on 2012-01-15:
I am a 61 y.o., grandma to 7. Cashier at CVS very rudely asked for my date of birth. I laughed thinking it was a joke. She said it is "policy" and said everyone has to provide it if they want to purchase alcohol. She did not ask to see my ID, she expect me to tell her, month, date and year (with several customers waiting behind me). I have always been told that date of birth is private information and should be kept private. If an employee needs to verify d.o.b. they should ask to see a form of id. What good is asking if the date isn't verified? Needless to say, I will not be shopping at CVS anymore.
Posted by Don on 2013-12-17:
I am 71 and retired since 6 years ago. I have been carded for beer more times since I have been retired than I ever was when I was actually young enough to look like I wasn't old enough. Sometimes they just ask me for my date of birth, and I always tell them my correct day and month, but give the year as 1990. Sometimes they just robotically enter the date I give them without question, but other times, I get a rise out of the person.

What if I don't have any ID with me? Unlike some other countries I have lived in, there is no law in the US that says you have to carry an ID card on your person at all times. I have contemplated having a fake ID card made up saying that I am just 21 and showing them that, just to watch them make fools of themselves.

I prefer to move about anonymously. If there is no doubt that I am old enough, then it's no-one's damned business what my exact date of birth, name and address is. What ever happened to common sense?
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DM will pressures you to break the law for the sake of customer complaint
Posted by Dumbfound on 12/07/2010
If you are a pharmacist who is ethical and law abiding professional, do not work for CVS pharmacy. The DM dictates and pressures you to break the DEA /State law and Rx. Supervisors has no backbone to stand up since DM oversees the Rx. Supervisor. The DM and Rx. Supervisor's Bonus is tied to the SSS score and GM including the Pharmacy Inventory. Taking the prescriptions returns of both legend and Narcotic in nature are not generally accepted but CVS DM will insists taking them back and damage them as unusable. However, this damaged Rx. items will be minus in your inventory and will results in low execution score. Many young inexperienced pharmacists doesn't know what to do and re dispenses the unopened box or bottles but this is illegal since the meds were actually left the pharmacy and came back even it is not opened. ( it doesn't matter how long it left the pharmacy-med can be contaminated ). Since CVS Pharmacy pushes PIC responsible for the results of business metric, they have no incentive to follow the law since DM and RX supervisor pound on you weekly for improvement
     
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Posted by werelucky on 2010-12-07:
You should contact your state's Attorney General and pharmacy licensing board.
Posted by madconsumer on 2010-12-07:
perhaps contact the state board? if you can prove this, it all seems illegal.
Posted by saj80 on 2010-12-08:
Are you a pharmacist who works or has worked at CVS? If so, then this may be a valid complaint; if not, then it means nothing.
Posted by Anonymous on 2010-12-08:
Too many acronyms. What is SSS and PIC?
Posted by dumbfound on 2010-12-08:
SSS is synonym for Triple S which are service, customer satisfaction, and in stock survey done by customers. The PIC is same as Pharmacist in Charge or Pharmacy Manager.
Posted by 13YEARSINRETAIL on 2013-01-06:
as a pharmacist, I can tell you it IS legal to take back non controlled medications BUT CANNOT re-dispense them. However, it IS NOT legal to take back controlled medications for any reason except a incorrectly filled prescription.
However, as for as the DM, I have NEVER had a DM suggest I re-dispense returned medications. I have had them encourage me to break (or bend in their words) other laws.
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Does CVS Corporate Offices know and more important...do they CARE...
Posted by Upsetandletdown on 10/16/2010
MORGAN HILL -- Does Coporate know that the required online and phone tests taken be new hires are completed with a manager sitting beside them giving them the answers and rushing them through, not even allow them to READ the training questions?(believe me, i asked"shouldn't I be reading this at least".."no time" was their answer) Does Corporate know that new hires are allowed to be trained on the register by other associates and shift managers that are known, only by Store Management, to be misusing coupons and giving false store policies? Does Corporate know that their new hires, are told to do store "pushes" incorrectly and expected to push 1000 products so fast, and not one of these products ever come off the back shelf and reach the floor? Weeks of this, when no pushes were pushing off the back shelves, then are told to "push" the loads that have just arrived. Doesn't this cause false losses in merchandise? I've witnessed how it causes shelves to go empty, customer to be told items are out of stock(when there sitting in tubs or shelves in the back), and customers getting upset when the come in for sale items that we don't have (but actually do, in the back, but your the only one in the store and can't go look for it?) Does Corporate care when I say that I've been asked by SM to stay off the clock to work and I have yet to be paid for it? Or that management set up an appointment for me to go to another city for my official Pharmacy Training and I made the appointment to find out the teacher was on vacation in Rome; which is understandable but I was never paid for my time and miliage, always being told to "remind" my manager another time. Does Corporate know that at this store the tags are so bad that everything is priced wrong and that customers are getting upset because of the frequency of it. Why question so many voids and price adjustments and yet put off fixing them because of the hours being cut so much. Does Corporate know that breaks and lunches aren't being given? How can one employee take their 15 minute break when left to close the store with only one other associate who happens to have been hired a day or two before and has no knowledge of register operations? Does Corporate know their new hires are repremanded when providing TOO much customer care? Well, I was approached right after helping the customer and the sad thing about this is, that the managers voice was raised so much that the customer overheard! Because she was halfway down the aisle apparently coming back to me to ask something when this happened and by the time I saw her, she juse kindly smiled and turned back to make her way back towards the register. Is this really how CVS Pharmacy wants things run? How is the CVS reputation entrusted to those that train associates in this way and run store operations in such disregard to the affects of "cutting corners" per lack of time. I can go on and on with everything I went through in the last 4 months of training at CVS Pharmacy. I greatly enjoyed helping our customers and seeing the difference my hard work and dedication to detail was making on the sales floor. I even found time to sneak some of the items I "pushed" onto the sales floor without being repremanded for using time on that instead of what I was told to do. I found time to do both things and did them well. I was proud when I started being referred to work at other store locations where the managers and associates seemed to be upholding the CVS Pharmacys reputation in customer service and care. Everything was organized and employees knew policy and operations procedures and everyone cared and worked together AS IT SHOULD BE. It felt so much easier to give great customer care. At the other stores I never had to take what one person says things were done and go to another higher up and verify that it is the correct way....I was badly advised in two incidences and I went straight to higher management the next day to verify what I thought couldn't be correct and I was right. I did everything I could, asked every question I could, to learn all I could. Yet at my home store, my dedication, honesty, hard work, and trust in fellow employees and the way they run the store did nothing but get me fired. I was never given a reason why and was refused copies of the papers that I was forced to answer in the way I was told. In tears I signed their papers, in shock and broken hearted at such accusations of theft, they showed no proof. I have never stolen anything in my life and offered to pay for the two mistakes I had made when told the wrong protical my the theiving associates...yet it did me no good. My experience with Loss prevention was the most degrading and demoralizing experience in my life. Yet, then is when I finally was told that the actions of those others employees were finally being addressed yet that I was going down with them. I brought everything to the Managers attention right in the beginning of my employment and yet it came to bite me in the rear, my Store Manager did nothing for me or the other "good" managers who were the ones I came to and asked if what I was being told was correct, in which it wasn't and they then told me what was correct... I just can't stop wondering if Corporate knows the truth about everything that's been happening at this store because the bad associates that this all revolves around have been there for years so how can new hires be allowed to be trained, advised, and overseen by associates known to be continuously doing inappropriate things! One bad apple should not be able to rot the whole beautiful tree. The question is now, does Corporate CARE about their employees or their customers enough to take the CORRECT necessary steps to fix this? I'm no longer an employee but I was and I refuse to take the fall for anyone's inability to run a store correctly and arm its new hires with the correct training. I feel that these false accusations are to quickly, and easily, cover up the results of bad store operations by management. Making me really question the validity in the accusations of everyone involved. The customers are suffering as well as those good employees working so hard for a company that will eventually abandon them one way or another. I hope and pray my words don't fall on deaf ears and things are addressed quickly. After much research I'm finding that my experience isn't the first and if continously ignored, won't be the last. I know after this, I'm a changed person and won't ever be trusting the good in every situation; now Im looking out for the bad and making sure standing up against it won't make me a target again. God Bless and good luck to CVS, you'll need it.
     
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Posted by Upsetandletdown on 2010-10-16:
I was falsely accused of theft as well and am seeking legal aid so as to not let it happen to anyone else. My advice to all employees is not to use coupons at all, because even using them correctly won't help you when loss provention wants to find something, they will-even if there is nothing to find...i assure you they will. And $2 of wrongly used coupons will turn into $1,000 on THEFT and embezzlement charges!
Posted by jktshff1 on 2010-10-16:
Is that what this is all about?
Posted by Anonymous on 2010-10-16:
Jktshff1, that's what it looks like.
Posted by cvshater on 2010-10-17:
CVS MANAGERS RULE WITH FEAR INTIMIDATION AND LIES, ESPECIALLY IN AREA OF LOSS PREVENTION.
GOT AND EMPLOYEE YOU DISLIKE, WELL AT CVS JUST ACCUSE THEM OF THEFT.
"BOYCOTT CVS "
Posted by SkyeBlue28 on 2010-12-22:
Oh my! It sounds like your store is/was HORRIBLE!!! I worked for a CVS and I wasn't really trained. I listened to a cd and answered some questions. I also did some practice on a register and then began working. I worked the overnight shift and it was rough. Our shift manager worked us like we were in the military. Shelves had to be faced PERFECTLY. Breaks HAD to be taken at all times. Even if it meant customers would have to wait longer and would possibly leave. All corporate policies were followed to a "T".

I hated it. Generally, our customers were happy. It was just the employees that wanted to poke their eyeballs out.

Having a job in this economy is awesome, but never sacrifice your personal morals/standards for any company. CVS sucks for employees, but I am sure there are locations that treat their employees a little better.
Posted by leofighter on 2010-12-29:
“Does Corporate know that the required online and phone tests taken be new hires are completed with a manager…” (well first off you worked for the company how long? Second yes the dumb company knows that, and guess what they don’t care that is why you were fired because they wanted to cut payroll.)

“Does Corporate know that new hires are allowed to be trained on the register by other associates and shift managers that are known, only by Store Management…”(Again yes they know also how the heck are they supposed to learn how to use the register by punching in imaginary buttons in the air? Also did it ever occur to you that the manager knew that they were sealing but they have to find proof to fire them??)

“I've witnessed how it causes shelves to go empty, customer to be told items are out of stock(when there sitting in tubs or shelves in the back), and customers getting upset when the come in for sale items that we don't have…” (OK let me get this straight you knew the items were in the back but yet as an employee you did not help stock them?? So who is to blame for that??)

“Does Corporate care when I say that I've been asked by SM to stay off the clock to work and I have yet to be paid for it?” (SO first off here why did you not report it the company only has half a dozen posters saying who to call if there is a problem? Second did it ever occur to you that the company has these posters to avoid state and federal fines when the whistle blower act is used?? Especially in the Sate of CA!)

“Does Corporate know that breaks and lunches aren't being given? How can one employee take their 15 minute break when left to close the store with only one other associate who happens to have been hired a day or two before and has no knowledge of register operations?...” (Oops you just gave your self away you are well were considered a shift supervisor of the company and store. It is your responsibility of part of the management team to look at the schedule for such an oversight and yes, if you had taken the time to learn in general about living working in CA you would have know of proper legal requirements of working. When it comes to general law and not company policy it is your job/legal requirement as a citizen of the state and country USA to know and understand the laws of any state you visit and or live. Also just FYI in the company manual/handbook you signed and is on record with the company all former longs drugs stores are entitled to a 10 not 15 minuet break. Again here you fall in the loop hole of you were a manager a that is paid hourly and are entitled to a break you could have locked the doors for your break. The company and DM and all the kings horses and men would not be able to write you up or take action against your legal entitlement to your break. However because you did not think as a manger or shift supervisor you waived your rights to your break.)

“I greatly enjoyed helping our customers and seeing the difference my hard work and dedication to detail…” (Please I have seen the store as a shift how the heck can you say you did hard work and paid attention to detail, really this has to be some kind of joke?)
“....I was badly advised in two incidences and I went straight to higher management the next day…” (Please you went to Dina number 1, stupid district manager! She is so bad that she could care less what you saw and or heard she does not give a dam trust me.)

“My experience with Loss prevention was the most degrading and demoralizing” (You failed to mention that it was a new loss prevention manager that busted you. Also Lisa is not a former longs employee like Randy that some how managed to disappear off the face of the earth like the company reports say. Lisa is a damn good LP supervisor and if she smells something fishy she hunts it down.)

“I just can't stop wondering if Corporate knows the truth about everything that's been happening at this store because the bad associates that this all revolves around have been there for years so how can new hires…” Yet again please cooperate knows they don’t give a damn. Your manager tried to do the best possible that she could do for you.)

“…s Corporate CARE about their employees or their customers enough to take the CORRECT necessary steps to fix this?” (Yes they don’t care as long as there pockets are full. They bought out longs a good company to its employees and customers in most cases and want to get rid of all them and higher half brains at minimum wage. DID YOU KNOW THAT NEW ASST. MANAGERS make only $16.95 or less??? They don’t care about you and your good inflated longs salary.)

“God Bless and good luck to CVS, you'll need it.” (What the hell is this you want to compliment or wish good upon the company that kicked you in the ass! Please join me and a lot of Californians and say you know what CVS Caremark bight my ass and get the hell out of our state! Wish gods blessings on all those who don’t have a job and who are working unhappily for such crappie cooperation’s as CVS Caremark! )
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My three classes of complaints....
Posted by Lovin it on 04/08/2010
So a fellow M3C user emails me several days ago, asking me to share with her the worst complaint I've ever heard or read from a customer. So I've decided to share with all of you. For those who aren't aware, back in the day I worked in a call center for a chain of department stores, so I've heard/read just about everything imaginable. Here's how I would cateogrize what I would hear.

CLASS A; Legitimate Complaints. These were the people who had a good reason for calling because the store they dealt with either couldn't or wouldn't resolve their problem, or gave them just an unreasonably hard time. Estimated percentage of call volume falling into this category was about 30%.

CLASS B; Wishy Washy Complaints. These were the nitpicky people who probably didn't need to call. Not that they were necessarily unreasonable or wrong, but usually what they were complaining about was not really a big deal like having to wait in line for a few minutes longer than they wanted to or something to that effect. Estimated call percentage was 60%

CLASS C; The Tattletales. These people would make me crazy. Customer would call me to tell me about some silly thing an employee did that in no way negatively impacted the customer's experience or the flow of business in the store. An example that comes to memory was a customer called me to inform the company that she spotted an employee sitting in his car smoking a cigarette and she didn't think that was professional. If you call "corporate" to tell them something like this, you have way too much time on your hands. (Call volume 10%)

Okay now to the classic. The dumbest complaint I ever got from a customer was from a man telling me that the store he visited was managed by an Asian female, and he didn't think this was appropriate. I asked him if he experienced a problem in the store or if this manager or an employee gave him a hard time, and he said no, that his experience was actually very good. I asked him if the store was neat and clean and if the service was efficient, and he told me it was. So I asked him what his issue was with this manager, and he replys that he doesn't like it that an American business is managed by a minority (his words, certainly NOT mine). So in essence, this buffoon calls corporate to "complain" that he didn't like how this Asian female store manager did nothing but run a nice, clean, efficient store. It just shows you that no matter how good you are or try to be, it won't be good enough for somebody.


     
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Posted by Ytropious on 2010-04-08:
I enjoyed reading this so much! I have to agree with your percents too, it's sad that some people DO like to tattle tale or have no real substance to what is making them so angry. I never had one as bad as complaining about an Asian manager, that just takes the cake my friend. I'm trying to think of my worst non legit complaint, it might take me a while.
Posted by Anonymous on 2010-04-08:
I used to be an EMT, and part of my fall/winter uniform involved a navy blue shirt (along with my navy blue BDU's). I'll never forget the day I was shopping at Wal-Mart (I was volunteer, we could run errands when not on a call), in uniform, and some older lady asked me where the vitamins were.

She was very upset that I didn't know (she assumed I was an employee there, I guess it was the portable+uniform), and I can just imagine her writing a complaint letter about me. *sigh*


Posted by Venice09 on 2010-04-08:
I enjoyed reading this, too. I wish the percentages of A and B were switched, but I guess that would be asking way too much. The tattletale one amused me. I know exactly the type person who would do that sort of thing. The classic busybody.

Going a little out on a limb here, I think I understand what the customer meant about the Asian manager. Maybe he just prefers to see American looking people managing American businesses in the same way that people will only buy things made in America. His mistake was in assuming that the manager was not American. And instead of saying minority, I think he meant foreigner, but maybe that means the same thing to some people. I'm a little surprised that he didn't also complain about the manager being a woman, unless of course it was a woman's clothing store. Some people just have a certain mindset that's hard to break through.
Posted by jktshff1 on 2010-04-08:
good post
Posted by Anonymous on 2010-04-08:
You left out the biggest category of all. It's those that don't complain. It's those who when confronted with bad service or ineptitude just silently go to a competitor. When a customer calls to complain at least the business is given a chance to do some damage control. I would think any good business minded person would see those 'complaint calls' as a golden opportunity. I mean that's why they fund customer service lines, right?
Posted by Anonymous on 2010-04-08:
Exactly, Stew!
Posted by bunnyhead on 2010-04-08:
I agree Stew but a call can only be seen as a golden opportunity if the complaint is valid. I don't think any company wants to pay people to field calls about people smoking in their cars and carts with wobbly wheels.
Posted by Anonymous on 2010-04-08:
Sure they do Bunny. My company is a smoke free/tobacco free workplace. A complaint if validated can get written up or terminated if we smoke on company property or in the parking lot, and that includes being in our car. As for wobbly wheels, they should get rid of or fix the carts.
Posted by Lovin it on 2010-04-09:
ProCons, I'm not going to split hairs. The point is that some complaints serve no purpose. The employee wasn't bothering anybody or doing anything detrimental to the business by having a smoke in his car. Granted smoking isn't a healthy habit but is this really a worthwhile issue to adress with corporate?
Posted by FlShopper on 2010-04-09:
What is the positive side of having a customer complain about the ethnicity of a manager...especially when that manager is doing a good job at running the store?
Posted by Ytropious on 2010-04-09:
Agreed Fl, there's nothing they can really do with that complaint, especially since love already pointed out that the customer said the manager was doing her job by the book. There is nothing of merit to that complaint that a company would like to hear. Even if they did take it into consideration, that would be called discrimination.
Posted by Anonymous on 2010-04-10:
I have one that tops them, a customer called to complain about an employee in their private place of residence on that person's day off. The customer having realized the employee worked in a local store and lived nearby. Has the general public become so petty that they must "waste" valuable time calling corporate offices about shear nonsense. I feel for the service people who must field these ludicrous individuals. Sometimes people just enjoying complaining as is evident in many of these articles.

Additionally many customers appear disgruntled at ethnic pharmacy technicians and store personnel, i.e. managers.

I must agree 100% with Stew about people who do not file "legitimate" complaints that are justified about poor service, rude employees or managers who show little interest in the stores operations. Customer service in general is lacking in many larger companies.
Posted by PepperElf on 2010-04-10:
I saw one of those here:

some lady complained to an airline about the employees - because she went to her vacation hotel and recognized some of the employees there.

she was offended by seeing the workers relaxing and having fun while outside of work and how it "ruined" her vacation.

**
Another story I heard about from another site: a woman who worked for a cruise line who had a night off while underway. Several of them went to one of the restaurants to relax; they were dressed very nicely, used good manners, & tipped well.

This "offended" another passenger.
why? Because the passenger was offended that they were dressed better than she was.


In both cases the REAL complaints were the same:
The employees are STILL their servants, even outside of work. Any employee caught having fun at the same royal establishments MUST be put in their place.
Posted by Lovin it on 2010-04-10:
Good one Fred. I don't recall ever hearing a complaint about an employee in regards to what they did on their day off. Like I said, some people just have way too much time on their hands.

My coworkers and I used to have an inside joke about keeping a 6 year old on the call center's payroll so customers like these could speak with someone on their own level.
Posted by andbran on 2010-04-11:
this is should apply to all retailers
Posted by luvlie79 on 2011-03-15:
I read on another complaints board (i think it was at ripoffreport.com) a customer posted a complaint saying she was going to stop shopping at a certain CVS because she saw the pharmacy employees at a bar after hours.
Posted by blazedpixie on 2011-08-13:
I work at CVS.
I had to take out my nose ring, because a customer called & complained that it was unprofessional. (A few of my coworkers also have facial piercings/dyed hair/visible tattoos.)
However, the customer complained about me... so I had to hide it.
Turned out the customer was some girl who is now dating a guy I went out with for 3 weeks, when I was 14. (I am now 19.)


(I did get more facial piercings in the future, and had pink hair.. no complaints on those! xp)
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Scam artist and thief/Cashier#609034
Posted by Luvlife on 04/04/2010
RIVERDALE, MARYLAND -- My Husband and Myself visited the one located on riverdale road riverdale MD to buy some training pants for my baby girl. Once we reached the register I gave my cell phone # with a 202 area code. She rung us up and the total was $11.12. My Husband gave her a 20 dollar bill and 25 cents, she gave him back 13 cents and then closed the register. He's like I gave you 20 dollars where is my change and she called the duty manager and said that I need you to count my draw because he said that he gave me 20 dollars and he could be telling the truth because I didn't count it. What type of mess is this? How could you have ppl on the reg. that don't pay attention to what or how much money ppl give them? So anyway the manager then takes the draw without talking to us, goes in the back room for about 20 minutes. then calls the cashier to the back and stay for another 20 minutes. Then the manager comes out and say her draw didn't come up short. Ok what does that matter? She then says that he gave her a 10 dollar bill. Ok how is that possible? The total was 11 dollars and 12 cents. After her refusal to give us our change we called the police. The Officer claimed he watched the tape and that you could not see what the bill was that she received. The manager would not let me view the tape even with the Officer present. Something is very wrong with that. I also want to state that we only had a 20 dollar bill 4 ones and three quarters in our pockets at the time. The Officer gave some information on steps I can take to resolve this matter. We just got robbed by the CVS for 9 bucks!
     
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Posted by Venice09 on 2010-04-04:
I have to say that I'm surprised an officer came and viewed the tape. That's an excellent response from the police department. I hope you follow the suggested steps to retrieve your change.
Posted by bcd on 2010-04-04:
“… the manager comes out and say her draw didn't come up short.”

The manager should have been looking for a nine-dollar overage not a shortage.
Posted by Venice09 on 2010-04-04:
I didn't get that part either, bcd. It doesn't make any sense, but I thought it was just me.
Posted by Ytropious on 2010-04-04:
This type of situation happened to me once when I first started at my job. A woman insisted she gave me a 50, I said nope, a 20. We had to let the manager count the drawer and sure enough, I was right. That's the only way to tell OP, don't get offended. Mistakes happen and it's your word against mine. Just because your the customer doesn't mean you're 100% right. When it's money you're talking about, you HAVE to check the only way, by counting down the drawer.

Also I think what the OP means to say is the drawer was correct, not over or under.
Posted by grandma005 on 2010-04-05:
That is why I would say this is a $20.00 and 25 cents.
Posted by Anonymous on 2010-04-07:
This seems to be an ongoing theme in here with regards to CVS in general. A total lack of organization and disregard in general toward customers. As in previous comments the cash drawer would be "over" not short in an amount. This does not excuse the poor attitude and lack of professional courtesy towards a customer from this establishment.
Posted by Anonymous on 2010-04-09:
This is why most cashiers are trained to not put the money into the drawer until after the change is given to the customer. This way if a customers says that I gave you a fifty, the cashier can show the customer the twenty that still right there.
Posted by MissLyss on 2010-04-15:
Posted by Anonymous on 2010-04-16:
MissLyss, your comment is blank.
Posted by PepperElf on 2010-04-16:
that sux.

when i had my first job with a cash register i was told to VERIFY the amount of the bill.

If someone handed me a 20 I was suppose to say, "Out of 20?" That way it would reinforce the amount in my head (and theirs as well).


and when counting it they SHOULD count it in front of you.
so you can verify if they're lying.
Posted by ChrisT05 on 2010-06-16:
OP, before you jump on clerks, that cashier could have been new and nervous, or they could have had a death or illness in the family distracting them and couldn't afford to take the time off. As for the result, if the employee's cash till had what it was supposed to, then that heavily implies to any retail supervisor/manager that it was the customer's mistake. Usually they'll take your information and see what happens with their imprest fund and deposits the next morning as strange things can happen with cash but if they draw came up correct, why from their point of view should they give you money, when there's no evidenc you were short-changed?
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To all of you angry customers
Posted by CVS Employee on 03/31/2010
CALIFORNIA -- I have been a pharmacy Tech for 3 years now, 2 years with Long's and 1 year with CVS. CVS bought us out a year ago and things haven't been the same since. Just to let all of you complainers know we do not try and be rude and give you terrible service. I would like to see some of you try to do our jobs, CVS has cut our hours so much that it is hard to get anything done when you are so short staffed. There is 1 person taking perscriptions, answering phones, and imputting perscriptions all at once at my store. So sorry if you have been waiting 5 minutes and I haven't helped you, I am trying to do 3 peoples job at once. I only have 2 arms and 1 brain. I am sick of all the complaints with how much work we do for you people. I try and keep my spirits up, but it' hard to deal with customers cussing at you, throwing perscriptions at you, and complaints all day, it is not fun and you wonder why we are rude at times? One time I was held at gunpoint for drugs, so we decided to shut down the pharmacy (god forbid we close) and a woman wanted to drop off her prescription and I said, "Sorry mam'm were closed, we were just robbed," and all she could say to me was, "This is ridiculous, there is always a problem here." So I am sorry if we have been rude to any of you nice customers out there, but don't think it is because we get some type of sick pleasure out of it, it is because we are tired of being mis-treated by all of you ungratful people. Please just give us respect and we wil do the same, we are people just trying to do our jobs, like everyone else.
     
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Posted by Starlord on 2010-03-31:
Well said. When I was promoted from deputy to corporal, I was sent to a superviosr school. One thing they told us I still remember, 'Attitude determines response.' I have heard the way some people talk to store clerks and pharmacy techs, and have asked a couple of people if they kissed their mothers with that mouth. Just because the clerk can't drop everything else and wait on you hand and foot while you keep making changes and ask 3,000 questions while they are trying to ring you up does not constitute rudensss. Try to look at the situation from the other person's side.
Posted by goduke on 2010-04-01:
There's really no excuse for customers being rude, etc.

I can tell you, however, that thousands of CVS stores seem to be able to use the established workflows to get their work done without problems. Perhaps you should ask your Area Field Supervisor to drop and in and watch to see what can be done to make the process go more smoothly.
Posted by Ytropious on 2010-04-01:
I do agree with you, sometimes customers are just selfish and ignorant. I would have had a few choice words with the woman who complained after the robbery.
Posted by Anonymous on 2010-04-02:
Having witnessed the situation from both views I must say two items. 1) It is abominable what the CVS company has done since acquiring Long's by reducing staff, hours and demoting people whom they feel cannot "get the job accomplished" according to their edicts. 2)Being held at gunpoint can be a very traumatic experience no one should suffer. You should speak to your employee assistance program, if there is one. (Shame on CVS)
Posted by Lovin it on 2010-04-08:
The public is always tough, sometimes for no reason at all. I used to laugh to myself when a customer would scream and swear in my ear that they were going to take their business elsewhere. Its like...Ignorant jerk talks to me like I'm his dog, and then the clown thinks that I'm sorry and sad that he's not coming back? Never could understand that about people, but whatever lol.
Posted by amymac14843 on 2010-06-22:
Fred---I keep seeing you in all these threads and you really seem to have a personally grudge against CVS. Here, you tell the RX Tech he/she should speak the employee assistance program, followed with Shame on CVS. Why do you assume they haven't offered the same? The company actually has programs in place for the employees, and has means for the employees to call in the complaints listed here. I'm not trying to start an argument with you, I just don't like the insinuation that CVS does nothing for their employees but overwork them.
Posted by Sheriffs Uncle on 2010-06-22:
Danged good investigative reporting.
Posted by Venice09 on 2011-01-12:
I think you are exactly the type person the OP is referring to, broadus.
Posted by Neolithic on 2011-03-08:
EAP! LMAO, CVS is not in the business of retention. "Turn and burn" Is the motto of the executives. CVS wants 5 year employees so as not to ever pay them a decent wage. I'm sorry all, but loyal employees are a thing of the pre-corporation world. Hell yes I have a chip on my shoulder. I watched loyal employee after loyal employee fired or forced out. It's horrible to see what CVS does to honest drug stores. Pharmacists and employees who cared now in fear of losing there job if they don't push unwanted pills on customers. Prices raised store wide and blame the workers for lost sales. I really bought into the things CVS told us before, during and after the buyout of LDG. The older Managers were treated as though 30 years or more meant nothing. The men and woman who built the business and worked there butts off to keep there customers even when the big chains came to town. CVS used them and threw them out, some guys only had a few years left but CVS forced them out. We all watched as lives were destroyed and fooled ourselves into thinking it would be different for us. 13 yr employee, Terminated. I would not work off the clock and I would not ignore customers so I was not as good I guess as someone who would do those things. CVS is to blame but so are employees who ignore customers and work off the clock. The class action suits will keep coming and CVS will deserve all of them. Workers rights have been trampled on since the took over.
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