Why should I pay for Cycle Worlds of Athens, GA Mistake?
ATHENS, GEORGIA -- In July 2006, I took my 2005 Honda CBR 1000 RR Motorcycle to Cycle World of Athens, GA in order to have the front brakes checked and the tires replaced. After diagnosing the problem, they concluded that the bikes' front fork seals needed to be replaced, and they needed to order a tire. They fixed the back tire and released the bike to me while ordering the other parts.
After they fixed the bike from ordering the parts, I picked it up and rode to my office (approx 4 miles) then home (approx 3 miles). The bike started making a knocking sound, and I called the dealer the next day to pick it up. They asked me to drive the bike, and I told them it would not be a good idea. They sent someone to pick it up. After they got the bike to the shop, they told me it would take approx 1 week to diagnose the problem and that they would need to take my engine apart (costing me approx $200 to diagnose).
They finally got back with me and said that I had blown the engine from lack of oil. I was seriously confused, and they decided to check the history on my maintenance. They concluded that the bike had not been in since it had the service at approx 4k miles. The bike actually had a clutch replaced along with the oil changed approx 3 months prior to the engine situation (almost exactly half way between Cycle World's 1st service and the service that blew the engine).
Robert, a former employee of Cycle World, actually replaced the clutch on my bike. Ray, a current Honda Service tech that works at Cycle World, helped him with the clutch as well. Willie, another Cycle World employee, even sold the oil filter and oil to Robert at a discounted price since they used to work together.
I can not understand how my bike can leave the dealer and not have oil in it? I can not figure out how it lost over 2 quarts of oil with NO record of leakage according to the dealer. The service manager told me that we could try and contact Honda to see if we could have it covered under warranty. After Honda came out, they said that this was not a Warranty item that they would cover.
So now I am without a bike and to get it back Cycle world is telling me that it is going to cost approx $3k to replace the engine - WOW! Why should I pay for their mistake? The bike had oil when it got there - so where did it go? The service manager has tried to be nice and said we could try to find an engine on eBay - but why should I even have to pay for a used engine? I know the bike had oil when it got there, but when it left it only had approx 1 quart according to the dealer. I have done every service that the bike has required, and the dealer's initial reaction was that it was neglect on my part for not checking the oil - I did. Their mechanic worked on it after hours helping with a clutch - the dealer sold the oil filter and oil, and the initial service was done in their shop. I have had the oil changed 3 times in the time I have had the bike so I can not figure out why I am paying for a mistake that I did not make.
In my opinion, this is neglect on the part of Cycle World. As a consumer, I am dissatisfied with this entire situation.