VANCOUVER -- We ordered an expensive make-up table through Cymax Stores. The company seemed legitimate. The founder was nominated for an Entrepreneur of the Year award. Not!
The table came damaged. We were on hold for 40 minutes with no answer. Then it was too little, too late and a lesson learned. If you can get the company to replace a damaged item (over 100 online complaints), you pay the original shipping fee if shipping was free, plus the return shipping fee, plus a restocking fee. Many complaints stated they lost almost their entire purchase price in return fees. Some people were told to try to sell the damaged merchandise to make up their loss!
We applied for a return online and are waiting for a response. We also set up a dispute with our credit card company.
Lesson learned. Do not buy from a company unless you vet them by searching for complaints and read the return policy with a magnifying glass.