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Cymax Stores

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Do Not Buy From Cymax Stores!
Posted by Zeldaz on 12/27/2012
VANCOUVER -- We ordered an expensive make-up table through Cymax Stores. The company seemed legitimate. The founder was nominated for an Entrepreneur of the Year award. Not!

The table came damaged. We were on hold for 40 minutes with no answer. Then it was too little, too late and a lesson learned. If you can get the company to replace a damaged item (over 100 online complaints), you pay the original shipping fee if shipping was free, plus the return shipping fee, plus a restocking fee. Many complaints stated they lost almost their entire purchase price in return fees. Some people were told to try to sell the damaged merchandise to make up their loss!

We applied for a return online and are waiting for a response. We also set up a dispute with our credit card company.

Lesson learned. Do not buy from a company unless you vet them by searching for complaints and read the return policy with a magnifying glass.

Do not buy from Cymax!!!

     
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Posted by At Your Service on 2012-12-28:
I've never understood why one would not purchase this kind of merchandise locally.

Per Cymax's website:

What If My Order Arrives Damaged or Defective?

If your product is received and the packaging looks damaged, do not refuse the delivery. While the packaging may look damaged in most cases the product inside is in perfect condition. Any damage or defective issues can be dealt with by logging into “My Account” to file a replacement request. Our intention is to ensure your item arrives in perfect condition. In the unlikely event that your order arrives damaged we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. Simply note any damage upon delivery and contact us immediately.
*When dealing with a damage/defect issue; photos will assist us when dealing with the manufacturer directly

For truck freight (back of truck, LTL) or White Glove deliveries, noting damage is essential. Closely inspect each item notating all or any damage. It is the customer’s responsibility to note any discrepancies to their order upon receipt. It is this notation that will allow us to provide the proper free replacements to you. Below is a sample of the correct way to sign for damage for our two larger truck freight carriers.

Example of a Home Direct document:



If your item arrives defective, photos will be required so that we can assist you in forwarding the defective issue to the manufacturer and ensuring replacements are sent out as quickly as possible. In some cases you will be asked to identify the damaged parts by referencing the part number and description in the assembly instructions. All replacement requests are submitted directly to the manufacturer and depending on the severity of the damage they will determine if parts can correct the issue or if a new unit will need to be shipped out.

Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.
Posted by trmn8r on 2012-12-28:
What you describe is not what is stated on the Cymax website.

Their policies are clearly stated, and it is always wise when buying online to check them out.

The "returns" policy states that the buyer is responsible for shipping both ways and a restocking fee. However, the "damaged items" policy is that their goal is to replace it at no additional cost.

It sounds like you may have considered a replacement, but then changed to wanting to just get your money back. If that is what happened, it makes sense that all those charges would kick in.
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