Da Vinci Stone World

1 reviews & complaints.

Poor installation of granite counters, guaranteed cracks and poor customer service
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MONTREAL, QC -- I have a granite counter that was installed by this company. There was a crack that was visible a few years later. The company was unwilling to come and see why it was cracked. I consider this very unprofessional. They accused me of stepping on the counter without even coming to check it out. Furthermore, they made me take pictures and also send it to them by email. I live about 15 minutes by car from this company and they didn't have the decency to come. I got an email from the owner, that he is proud of his work, he has happy customers and if I am not happy, well then that is too bad, I shouldn't be stepping on counters! Well, well,..I had an expert come over, make a report. The expert said that the granite was good quality, it wasn't a Chinese fabricated laquered counter, of course, they bought it from Ciot. However, the installation, which they did, was poor. There was no support! No plywood under, no metal rods! There is supposed to be this type of support in the case of a movement of a new house, the nails in the plywood would move and the plywood would support the normal house movements and the counter won't crack! Hello, what kind of clowns work at that company? Is it cheap labor? Don't you inspect your workers? Or maybe the owner installs it himself and he doesn't know how. This is also possible, keep in mind, the province of Quebec has a lot of loose laws for these types of screwups and the APCHQ is a company who defends only the construction companies, not the consumer. I will take this to court, but if anyone should ever look for a granite counter in Montreal, DO NOT EVER get it installed by this company. I'd go with Royal Ceramics and make sure you tell them you don't want a Chinese made counter nor a lacquered one. For the Italians out there, NON COMPRATE DI QUESTO NEGOZIO, SOPRATUTTO PROBLEMI CON INSTALLAZIONE.
     
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User Replies:

moneybags on 2009-08-26:
It took a FEW YEARS! While you may not have stepped on the counter, did you ever accidentally drop a pot on it? These things do not hast forever.
MSCANTBEWRONG on 2009-08-26:
Still, if it wasn't installed with the appropriate support, that's pretty shoddy work.
MSCANTBEWRONG on 2009-08-26:
Still, if it wasn't installed with the appropriate support, that's pretty shoddy work.
mybadtravel on 2009-08-26:
None of the sort, absolute black counter, apparently the good grade, there was no lacquer. These guys are just screwballs, really. If you are in the Montreal area, try Ceramic Royal or Anthony Lipari instead. I was also very turned off by their professionalism. It shows this is a company with not much experience and their clientele is limited. I feel sorry for the people who had problems with their installation and did nothing, the thing they count on is just that, they also put a doubt in your head as if YOU did something wrong, according to them, there is no way they could ever have bad stone or bad installation! That's just ridiculous, I'm sorry. And, I don't have any respect for any owner who doesn't take pride in his company. Had he done the installation right, he wouldn't have hestitated to swing by and take a look. But I guess not.
mybadtravel on 2009-08-28:
None of the sort, absolute black counter, apparently the good grade, there was no lacquer. These guys are just screwballs, really. If you are in the Montreal area, try Ceramic Royal or Anthony Lipari instead. I was also very turned off by their professionalism. It shows this is a company with not much experience and their clientele is limited. I feel sorry for the people who had problems with their installation and did nothing, the thing they count on is just that, they also put a doubt in your head as if YOU did something wrong, according to them, there is no way they could ever have bad stone or bad installation! That's just ridiculous, I'm sorry. And, I don't have any respect for any owner who doesn't take pride in his company. Had he done the installation right, he wouldn't have hestitated to swing by and take a look. But I guess not.
mike z. on 2012-04-13:
With all due respect, there is no reason for plywood support nowadays. The market for natural stone countertops is 3CM solid directly on cabinet box. I did my research and I ended up at Da Vinci because they were referred to me from 2 different people and I must say, I had a great experience. The service and price were great and they told me the counter would be measured and installed within 2 weeks and they did it in 10 days. I am a great believer that you reap what you sow and you only know the real truth, so unknowingly people will take your word as truth but I find this to be unfair when Da Vinci has no chance to defend themselves. I guess this is one of the negatives of freedom of speech and the internet in general.
John on 2012-09-06:
No offence there Mike, but reputation does go around in small communities in Montreal, Da Vinci doesn't have the best one and I believe that was the point the customer was making, being rude and unhelpful to your customers and not having decency to accommodate them knowing the law is on your side is quite unprofessional. Let's face it, it must have been a pretty crappy installation if that person went out of their way to post it here. My mother in law went to davinci a few years ago, the quality she got wasn't the greatest either, neither the support.
Nathan on 2012-09-06:
A comment Mike made about how not giving a chance for Da Vinci to defend themselves. John is correct in saying that the Montreal laws are loose for these types of things and contractors thrive on a customer hestitating to go the extra mile in court for these things among having to hire another professional contractor and pay money. If a company like this one does bad work or gets a bad rep, all they need to donis close it, open it under a different name in a different locale. The real question here is, how does the customer defend themselves? That's why boards like this exist, it's the only place a customer can turn to and turn people's awareness for some type of relief.
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