Dairy Queen, Inc.

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1.0 out of 5, based on 7 ratings and
74 reviews & complaints.

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I scream, you scream, we all scream for ice cream.
Posted on
I love the blizzards from Dairy Queen, especially the strawberry cheesecake. My nephews and nieces love all of them as well. The problem is that the small size is still too large for them to finish in one sitting...and expensive. Those small sizes certainly aren't cheap by no stretch of the imagination.

Now they came out with the mini blizzard, and the size is absolutely perfect for the youngsters. I loaded em' all up in the back seat of the truck, and hit the local Dairy Queen. And for only $1.99 each! I'm not sure how long this promotion will last, but I'm glad they have it. Thanks Dairy Queen!
     
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Anonymous on 04/30/2011:
BTW...I still get the large size:)
old fart on 04/30/2011:
Our Dairy queen was taken over by Baskin-Robbins...
Too bad...
Anonymous on 04/30/2011:
We have a small town, but we still have a couple of Dairy Queens, one Baskin-Robbins, and a Cold Stone Creamery. I prefer Dairy Queen for the Blizzard, Baskin-Robbins for the malts, and Cold Stone when I feel like splurging.
Anonymous on 04/30/2011:
Is this promotional sale for participating locations only, or locations nationwide?

Since Coldstone Creamery closed here and Baskin Robbins is deemed much too expensive by many in town, our local Dairy Queen gets all the business. Blizzards are the # 1 bestseller. Our DQ is especially popular with our local sports teams and other groups after games and events as well.
Anonymous on 04/30/2011:
And isn't the blizzard called Strawberry Cheesequake?
Anonymous on 04/30/2011:
Ript> I believe you're right on the correct name, and I'm not sure if the mini blizzards are a nationwide promo or not? I would assume that they are, but you never know?
trmn8r on 04/30/2011:
This promotion sounds like a good idea, and the item sounds like a good one also.

I can buy a decent brand of premium ice cream for $3.00 a whatever-the-size-is-now. They can't sell a small treat for kids at $1.99??? Maybe not if they have to pay the employees to stand around picking their noses while waiting for customers...
DebtorBasher on 04/30/2011:
I haven't been to a Dairy Queen for such a long time. I have a Custard Stand right around the corner from me so I usually get something from there. But, Man-O-Man I used to LOVE those DQ Peanut Parfaits...and I loved their Ice Cream Sandwiches...you got me hungry from some DQ now. I have a DQ not too far from here........yummy...
Anonymous on 04/30/2011:
I wish we had one close by. I miss blizzards, but I'm sure my waist line doesn't.
DebtorBasher on 05/01/2011:
Nicole, I live right in the middle of DQ, Custard Stand, Honey Hut, 2 Baskin Robins and Krispy Kreme Donuts, Dunkin Donuts and Friendly's is right up the street from me.
DebtorBasher on 05/01/2011:
Not to mention all the FF places and family restaurants...I'm surrounded by good smells!
Anonymous on 05/01/2011:
Wow, I'd be in trouble. I miss friendly's...my mom served at one in Pennsylvania when she was a teenager. Goodness..that's too many sweet places in one area!
Anonymous on 05/01/2011:
Too many sweet women on M3C...:o)
Anonymous on 05/01/2011:
Those mini blizzards are the perfect size for kids....and me.

Chocolate covered cherry are my favorite
trp2hevn on 05/01/2011:
I think that promo for the $1.99 mini-blizzard ended on April 30th. My favorite is the Choco Cherry Love with extra cherry stuff.
Kathy on 05/23/2011:
Our local DQ has a policy that they claim has come from corporate. Last night me/my daughter were there. We ordered a small sundae, medium cone and blizzard to go. They made our sundae and cone and sat it in window. My daughter reached for her cone and the girl screamed at her that she could not have the cone. She said nobody could take their order until the whole order was complete. So we stood there while our ice cream melted while they made our to-go blizzard. I literally freaked on the shift leader. He told me he agreed it was stupid but that it was corporate policy. So, if you go there with a large family to order ice cream, be prepared to stand and watch all your cones, etc. melt while they are making the last of your order. This is the DUMBEST - STUPIDEST policy I've ever heard of. DQ will no longer get my family's business.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Service / Management-Employees Rude Profanity
Posted by on
Rating: 1/51
IOWA CITY, IOWA -- New Dairy Queen, opens next to a Wal-Mart on HWY 1 in Iowa City Ia.
It's Wednesday the 13 of June. I just finished a 14 hour day at work, and my daughters called me to see if I could bring something home for dinner. I didn't see any thing wrong with that. The youngest wanted ice cream and the oldest wanted chili fries. The new Dairy Queen opened late last fall and I had been there two other times. Yes their service was slow and the (16-18yr olds)that work there are most often polite do a good job.

Well until this time. I waited several minutes for the 4 employees to help me and take my order, I waited for them to come out from back 5 to 6 minutes. I ordered 2 burgers,1 chili fry and 2 ice cream treats $21.89.The ice cream teats were done in minutes while I waited another 15 minutes for them to complete the rest.(so I thought)one handed me a bag that I thought had every thing in it. And drove 15 miles home, my oldest brought it to my attention that there was only chili fries in the bag with napkins.

I grabed the receipt to call the Dairy Queen, but they did not have their address or phone number on the receipt. At that time I called and ordered a pizza from a nearby pizza shack and gathered every thing from Dairy Queen back up got in the car drove 15 miles back into town. As soon as I walked through the door three of the employees saw me and walked to the back as soon as they could. One other employee came out after waiting 15 minutes for service. Explained the problem to her, She called for her shift supervisor, one of the original four that was working (there no work involved)Magan was her name she attempeted to play it dumb as she didn't know any thing about the order that she just got to work.

I told her to stop, that I knew for a fact she was there and helped with the order and quoted some of the conversation she had with the others while I waited. Then she fed me more of a lie saying she tried to catch me when I left with the burgers but I was already in my car and leaving. So I asked for the burgers then she tells me they threw them out and it would take 14 minutes to recook them. I told her fine and they should redo the rest of the order also.

I was told I would have to reay for every thing Dairy Queens policy.
I told her to refund me my money I was told we can't do that. That I needed to talk to the manager. I asked for the manager, and was told I could stop back in the next day and talk to him. I told her to call him and get him in here. I can't and I don't like your tone you need to leave and she just left.

The next day I stopped in talked to the manager Corey about this ordeal and was told she talked to Magan last night He would stand by her decission as how she handled it.
So I'm taking even further action in a lawsuit and running down the Dairy Queen name.

Darren
     
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Anonymous on 06/16/2012:
You're going to sue them over this? Good luck winning this one. As a side note, it's always helpful to check your order before you leave the premises.
trmn8r on 06/16/2012:
What is the basis of the lawsuit that you have planned? I'm not seeing it.

I wasn't clear if you asked for a refund and to not take any food with you. The way I read the complaint you asked for the food and a refund. I think they should give you a refund if you demand your money back, so you can eat elsewhere. Since you ordered pizza I thought that might be what you had in mind.

With the price of gas what it is these days, and time being rarer than ever, it really pays to check your bags at take-out restaurants. It shouldn't necessarily be that way, but it is a good insurance policy. The compensation you are eligible for is usually only getting the items that were missed the first time, which makes it a losing proposition.
TLSmith on 06/16/2012:
Today is Sunday 6/16/12. I guess that you'll start calling Lawyers tomorrow (Monday) Judge Judy and The People's Court Judge never award 'gas money' R U really considering suing over $21.89? Are you aware of what Lawyers charge by the hour? Lets start at $150.00
lexophiliac on 06/16/2012:
It's Saturday 6/16/12 on my planet TL Smith.

OP - You can appeal to DQ's corporate office for compensation. There is an incident form on the site for complaints such as yours.

http://www.dairyqueen.com/us-en/talk-to-dq/contact-us/
raven2010 on 06/16/2012:
*shakes head and looks at calendar*
jktshff1 on 06/16/2012:
Depends upon which side of the dateline you are on...remember, this site is worldwide
lexophiliac on 06/16/2012:
What matters is what side of the world the OP is on, and they are in Iowa, where it is still Saturday 6/16/12.

Also - if the Op does take them to court, it would most likely be small claims court without an attorney.
Anonymous on 06/16/2012:
If it was Sunday in his part of the world, it would be 6/17
jktshff1 on 06/16/2012:
Stand corrected, but it don't make a difference:)
Old Timer on 06/16/2012:
Hey! Enough already, you know I confuse easy.
raven2010 on 06/16/2012:
*GIGGLE*
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Service People Are So Rude.
Posted by on
Rating: 1/51
GREELEY, COLORADO -- I don't know if anyone else has to deal with being heavy and wanting an ice cream cone, but I walked in to DQ and ordered a small cone. I overheard a group of silly girls in the corner laughing and looking at me. Then I overheard one say, "she's so fat, she shouldn't have anything to eat!" Well, admittedly I am on the heavy side but I shouldn't have to have it pointed out by a bunch of smart ass little girls. Really disappointed in the service, I would have complained to the manager but she was laughing with them.

I know I am opening up to all sorts of ridicule by writing this because there is always someone who feels it's necessary to belittle those of us who are not born perfect, but I have had enough rudeness. I am in the health care field and have never tried to make anyone feel bad about who they are.
     
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Lin on 06/29/2013:
I fully understand where you are coming from. I am a big girl as well and it is hurtful to deal with the stares and comments when I do venture out on occasion. I have heard similar comments when I have been out at an establishment. I probably go to Dairy Queen/Baskin Robbins/Coldstone etc MAYBE twice a year - as a treat. I usually go with a group of friends after a softball tourney. Everyone else can order the large dipped cones or a fancy blizzard etc with no questions asked. I order a small dipped cone and I get looks from everyone.

Don't let them get to you. I know its easier to say that and I tell myself the same thing all the time. but you know what - they don't know you and it is none of their business what you do. Be thankful you aren't as small minded as they are and next time vote with your wallet and go elsewhere. People like that aren't worth your time.

When I was younger, I had a family member tell me I would have so many more friends if I would lose all the weight and be thin. I told her that if people will only be my friend if I look a certain way then I don't want to associate with anyone like that.

Just because a person is large doesn't mean they don't exercise or eat healthy meals. Yeah, sure ice cream isn't healthy - but you aren't eating it 5 times a day. A TREAT - everyone is entitled to a treat.

Don't let them get to you. Always remember this:

Beauty is only skin deep, but ugly is all the way to the bone.

Suzy on 06/30/2013:
Beautiful faces don't make ugly souls any more pleasant to deal with and people who are surrounded by friends because of those beautiful faces will find themselves alone when the outside beauty is no longer there. I would much rather have someone at my side that doesn't care what the outside looks like because they are the ones that will be there for you for life and you often find they are the ones that are the most fun to be with.
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Obvious Lie
Posted by on
ASHLAND, OHIO -- I recently visited the ashland oh dq branch. I usually customize my blizzards w/ others stuff, making it really my own form of art. needless to say, I walked through the poor, immediately smelling the previously familiar cotton candy flavor, & I wanted it in my planned customized banana split, or blizzard. one lady worker in blue confirmed having me cotton candy blizzards. I was trying to plan a usual customization when another lady worker in black came out, lied about the cotton candy. when I actually caught her in that lie, she was trying to cover up after I told her that I know for a fact that yes they DO have the cotton candy; I smelled it real strong as I came through the door. I was ready to pay well for something customize, even had a $10 will ready to pay. I was about to redeem a coupon, but after a brief argument, about her our, I ended up leaving. I simply refuse to settle for less than I bargained for, especially when someone flatly denies that I obviously smelled the cotton candy as I entered. I had the same things before, even had it by itself once when it was new. the smell of the cotton candy flavor was an obviously fresh one, & the lady in black said they didn't have it anymore. I hate lying tongues, & I'm not likely to ever shop there again, & I live right near it on the next street over. when I visited another ice cream shop, I got what I wanted, in the exact flavor I wanted. I told that shop why I visited them & what just happened to bring me there, & they were disgusted that such a reputable place would deny a customer something available, especially when it can be smelled in the air by all who enter their shop. the new shop I visited across town was happy to help me in any way they could. I'm now warning others about what dq did. I plan on contributing to the complaint boards as much as I possibly can regarding this issue.
     
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Kris10 on 11/07/2011:
Is it possible that you could smell it because it was really popular that day and they had run out? Did you speak with a manager or contact corporate? What did they say?
Anonymous on 11/07/2011:
Just because you smell it, doesn't mean any was available. Smells can linger, even after the food is gone.
trmn8r on 11/07/2011:
Both good and bad smells definitely can linger. If you need proof check out the my3c bashing thread on crybabies. A stench befitting of a treatment plant has been brewing there for over a year.

When it comes to sweet smells, perhaps this one was of something they no longer had. I can't imagine the benefit for them to deny you something that you craved.

eflkin on 11/07/2011:
Very well put trmn8r!!
Venice09 on 11/08/2011:
Why would she lie?
Skye on 11/13/2011:
I don't understand how them lying to you, as you say, would benefit them?

They are a business and in business to make money.

Contact corporate and tell them about your experience. You can actually file an incident report on line at:

http://www.dairyqueen.com/us-en/talk-to-dq/contact-us/
Venice09 on 11/13/2011:
I agree, Skye!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Very Rude
Posted by on
Rating: 1/51
BELLEFONTE, PENNSYLVANIA -- I went to Dairy Queen located in Bellefonte, P. A. to get a birthday cake. I found one took it to the counter and paid for it. I asked the girl working if I could get happy birthday Paula on it. She said sure. Took the cake and sat it on the counter behind her and walked away. About 20 minutes goes by and my cake is still sitting there. So I asked the guy working the counter about my cake. He said hold on... Comes back with my cake and says very rudely WE DON'T HAVE TIME TO WRITE ON YOUR CAKE. Sits the cake on the counter and walks away.

I would like to have someone take care of this. I should have gotten the cake for free. Now to add to the situation the cake was for my mother in law who's sister passed away on her birthday so we were trying to cheer her with a small party after arriving home.
     
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Chaparrita on 04/29/2013:
I agree that was rude and they handled the situation badly. However, I don't think that their rudeness constitutes a free cake.
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Racism in Dairy queen, I guess I shouldn't have been surprised from a small Texas town
Posted on
NOCONA, TEXAS -- I (Asian American)was waiting in line with my wallet in my hand for 3-5 minutes and no one would come to the cash register. Yet when a white woman (my mother-in-law) walked up, she was served immediately and paid from a worker that came out of NO WHERE. As she was getting served, a black couple walked in and was also waiting in line with me. Then the person that served the white lady WALKED AWAY when all three of us was standing there! I saw 6 other people behind the counter and they also did not come to help. I have written to the branch and to corporate, and still have not heard hide nor hair from them for a week now.
     
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Anonymous on 01/13/2012:
Did your mother-in-law walk right up to the counter? Were you standing further back? If she walked right up to the counter, that alerts the employees that she's ready to order. If you are standing away from the counter, the employees may assume you are still deciding what to order. Next time, speak up and yell out that you are ready to order
madconsumer on 01/13/2012:
WOW, what an ordeal. this sounds like it was very improper of the employee.

thank you for posting your experience. very helpful review.
clutzycook on 01/13/2012:
That was very rude of them, but the next time something like that happens, speak up! Get mean if you have to.
Lindy on 07/14/2012:
Dairy queen in huntingdon valley pa has a sign displayed on their cash register that said "we do not accept coupons from north Philadelphia, we only accept coupons from Bethayres dairy queen." sends the wrong message to people for people who don't know North Philly is predominantly African American and Latinos however there are Caucasians but a very small percentage compared to the minority population.
Lindy on 07/14/2012:
The huntingdon valley dairy queen visit was July 11, 2012 , wrote a letter to DQ ,NO REPLY YET, even if the rule Does appply the used a poor choice of words and it's offensive to read.
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Is it tainted?
Posted by on
Normally, the ice cream at D. Q. is very good but today 9-3-2011) I got a chocolate waffle cone with chocolate ice cream and it had a very bad taste. I tried to eat it but it left a stinging feeling on my tongue and sour taste which I could not tolerate. I went back to DQ and told them about it. My daughter had a vanilla cone and it was fine so they gave me a new cone with vanilla which definitely was much better. I have made a complaint to the DQ office and am waiting to see if I should seek medical attention. It WAS that BAD!!
     
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Skye on 09/03/2011:
Maybe it was freezer burned? Did they tell you if anyone else had come back complaining their chocolate icecream was burnng their throats?

Maybe you should have kept a sample, and had an independent lab test it, to find out what the heck is going on with it. Better safe then sorry.
Anonymous on 09/04/2011:
I've gotten a bad taste... kind of sour from the local DQ ice cream once and I threw it out. It was just gross. I didn't tell them about it and I probably should have but I haven't had a problem since.

If you feel you need medical attention you should get it right away. There is no point in waiting for it to get worse.
DQ Customer on 07/12/2012:
I have had the same problem as various DQ's here in Colorado - the chocolate cone I got last night was so BAD tasting, like tangy and sharp that I did not eat it - what a waste. I have had this happen at two different DQ's in different cities - sometimes it is OK, other times it is terrible - I think it went bad and they are still serving it!!!! Was afraid I was going to suffer for eating the couple of bites I took, and I did about an hour later...I am done - no more DQ for me!
june on 03/22/2014:
This is real and no ad intended. I'm an avid of DQ too, I always go there when I'm sad/lonely etc, Everyttime I go there I've always ordered a large Oreo moolatte (so basically I'm already fond of its taste). Just bought one now and it tasted quite SOUR, the whipped cream was fine, its just something's wrong with the solution below.

Is there ice cream machine burnt or are there products expired?! Idk. I hope nothing ill will happen to me
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Recent ad on television for dairy queen, showing kittens in bubbles
Posted by on
Dairy Queens advertising on televison showing kittens in bubbles - I feel it is disgusting and totally inappropriate it show kittens in bubbles - meowing, crying - I will not visit Dairy Queen again, because of this disgusting ad. displaying kittens trapped in bubbles. I live in Chilliwack, British Columbia, Canada.
     
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trmn8r on 07/03/2011:
I don't agree, and here is why...

It isn't possible to blow a bubble with a kitten in it.

Here is the commercial. I think it is darling:
http://www.youtube.com/watch?v=6eibkUoRdOM

That said, like many commercials it doesn't seem to make sense on any level.
raven2010 on 07/03/2011:
cute!!
Anonymous on 07/03/2011:
good review, I would be annoyed too seeing akitten in bubbles. I think that would more appropriate for a catfood commercial.
Starlord on 07/03/2011:
I am probably mgoing to be deleted once more for attempting to diminsih the importance of the OP's post, but give me a break. Dairy Queen is presenting nonsense commercials, working on the use of DQ as part of the word RIDQULOUS. It is a clever campaign to cause you to remember the food items. Of course kittens in bubbles is a silly idea, but so is waterski boxing and a rock and roll falcon. It is no more offensive than a guy living under a rock or using a lightning device against a ninja. People are so jaded it takes more and more ridiculous images to make you think of the products. Kittens in bubbles is not offensive for the prime reason that it is impossible and just plain silly. No one really believes there are kittens in soap bubbles.
Nohandle on 07/03/2011:
Until TRM shared the commercial I thought it was of kittens being bathed in a bubbly bath and them crying to get out.

I love cats as much, if not more, as any other cat lover around here. I can assure you those kittens were not trapped inside a *Real* bubble and crying to get out. Perhaps DQ will find another way to advertise their cakes if too many object.
Anonymous on 07/03/2011:
Sounds like Basher was helping DQ with their ad campaign
trmn8r on 07/03/2011:
Good one, yaya!
madconsumer on 07/03/2011:
I agree about this commercial! as an animal lover, I think they could have found a different way of showing cute kittens.

great review.

very helpful!
Venice09 on 07/03/2011:
"So good, it's ridiculous."

That says it all.

This commercial made me want a DQ cake! I would say it's working.
sabletaz on 07/03/2011:
sounds like a stupid commercial.
Venice09 on 07/03/2011:
I think the DQ commercials are just as the slogan says. Ridiculous. At least they admit to it and are not trying to insult the viewer's intelligence. The entire ad campaign is based on ridiculousness. For some reason, I can live with that.
trmn8r on 07/03/2011:
"as an animal lover, I think they could have found a different way of showing cute kittens"

If you found the kittens to be cute, just how bad was the commercial?

I am an animal lover too. Cats can't GET stuck in bubbles, they can't even get into a bubble.
PaulaJ on 07/03/2011:
The only annoying thing about the kittens in bubbles commercials is that what does kittens in bubbles have to do with ice cream? I agree with another post-er who said it would be better off as a cat food commercial.
Venice09 on 07/03/2011:
Paula, kittens in bubbles have nothing to do with ice cream. That's why it's 'ridiculous'!
Anonymous on 07/03/2011:
MaJa.1, give your feedback to Dairy Queen's corporate office.
trmn8r on 07/03/2011:
Thanks for solving that Venice. Purrfectly logical.
Venice09 on 07/04/2011:
Practice makes purrrfect. I've had a lot of practice dealing with the ridiculous. ;)
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Dairy Queen in Greer, SC Stinks
Posted by on
GREER, SOUTH CAROLINA -- I had gotten an excellent on in Richmond Hill, GA & thought I would like to have another. I was extremely disappointed in the second one in Greer. The poster showed whole strawberries covered in chocolate but when I got min it had about a tablespoon of strawberry syrup and no strawberry in sight. I complained and the "manager" said that's the way we make them here. I emailed the main office and was told that my complaint had been sent to the powers that be and that was the last of that! I have grandchildren whom I would take there if the products were as advertised. I can get the same thing at McDonalds for 1/4 the price. No more DG for us!!!!!!!!!!
     
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trmn8r on 06/27/2011:
This is an excellent point. All locations are not the same for some franchises. As the manager said "this is the way we make them here."

They can probably get away with that, but look how it affects a loyal customer like you.

Thanks for stopping by - good review and details.
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Ripped off for the second time....
Posted by on
SANFORD, NORTH CAROLINA -- I have been a valuable customer at DQ for quite some time now. Recently, however, I drove to the Dairy Queen in my town of Sanford, NC, and I had some problems. I bought a large oreo cheesequake blizzard and paid for extra ingredients, but when I started eating it there were barely any oreos and now cheesecake at all. I went to the register to see why this happened and they told me it had plenty of it all in there. I showed them it but they still said the same thing. I was a bit angry but it didn't bother me until they did the exact same thing the very next time I went. I paid the same extra money and I still got ripped off by the same people. This kind of service is what made my favorite fast food chain go to one of my least favorite.
     
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Anonymous on 06/26/2011:
I can empathize. I hate it when my mouth is all ready to savor something and am denied the eagerly anticipated pleasure myself. Time to look elsewhere to satisfy that sweet tooth craving.
old fart on 06/26/2011:
Time to switch to SNUS...!
trmn8r on 06/26/2011:
It stands to reason that if you went back, and the same people were working, that your experience would be identical. Correct?

The question I have, or the first one, has something changed? Have you ordered the same thing and gotten more in the past?

The second question is, what is a "valued customer"?
Anonymous on 06/26/2011:
It must be the location, because our local DQ always has an abundance of ingredients without having to pay and request for extra. I wouldn't let these experiences diminish your fondness of DQ overall, but instead just that branch. Better luck somewhere else!
Anonymous on 06/26/2011:
great review, very helpful
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