Dairy Queen, Inc.

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1.0 out of 5, based on 7 ratings and
74 reviews & complaints.

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I Scream, You Scream, We All Scream for Ice Cream
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I love the blizzards from Dairy Queen, especially the strawberry cheesecake. My nephews and nieces love all of them as well. The problem is that the small size is still too large for them to finish in one sitting... and expensive. Those small sizes certainly aren't cheap by no stretch of the imagination. Now they came out with the mini blizzard, and the size is absolutely perfect for the youngsters. I loaded 'em all up in the back seat of the truck, and hit the local Dairy Queen. And for only $1.99 each! I'm not sure how long this promotion will last, but I'm glad they have it. Thanks Dairy Queen!

     
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Poor Service / Management-Employees Rude Profanity
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Rating: 1/51

IOWA CITY, IOWA -- New Dairy Queen, opens next to a Wal-Mart on HWY 1 in Iowa City Ia. It's Wednesday the 13th of June. I just finished a 14 hour day at work, and my daughters called me to see if I could bring something home for dinner. I didn't see anything wrong with that. The youngest wanted ice cream and the oldest wanted chili fries. The new Dairy Queen opened late last fall and I had been there two other times. Yes their service was slow and the (16-18yr olds) that work there are most often polite do a good job.

Well until this time. I waited several minutes for the 4 employees to help me and take my order, I waited for them to come out from back 5 to 6 minutes. I ordered 2 burgers,1 chili fry and 2 ice cream treats $21.89.The ice cream treats were done in minutes while I waited another 15 minutes for them to complete the rest (so I thought). One handed me a bag that I thought had everything in it. And drove 15 miles home, my oldest brought it to my attention that there was only chili fries in the bag with napkins.

I grabbed the receipt to call the Dairy Queen, but they did not have their address or phone number on the receipt. At that time I called and ordered a pizza from a nearby pizza shack and gathered everything from Dairy Queen back up got in the car drove 15 miles back into town.

As soon as I walked through the door three of the employees saw me and walked to the back as soon as they could. One other employee came out after waiting 15 minutes for service. Explained the problem to her, she called for her shift supervisor, one of the original four that was working (there no work involved) ** was her name she attempted to play it dumb as she didn't know anything about the order that she just got to work.

I told her to stop, that I knew for a fact she was there and helped with the order and quoted some of the conversation she had with the others while I waited. Then she fed me more of a lie saying she tried to catch me when I left with the burgers but I was already in my car and leaving. So I asked for the burgers then she tells me they threw them out and it would take 14 minutes to recook them. I told her fine and they should redo the rest of the order also.

I was told I would have to repay for everything, Dairy Queen's policy. I told her to refund me my money, I was told "we can't do that." That I needed to talk to the manager. I asked for the manager, and was told I could stop back in the next day and talk to him. I told her to call him and get him in here. "I can't and I don't like your tone, you need to leave," and she just left. The next day I stopped in talked to the manager ** about this ordeal and was told she talked to ** last night. He would stand by her decision as how she handled it. So I'm taking even further action in a lawsuit and running down the Dairy Queen name.

     
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Service People Are So Rude
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Rating: 1/51

GREELEY, COLORADO -- I don't know if anyone else has to deal with being heavy and wanting an ice cream cone, but I walked into DQ and ordered a small cone. I overheard a group of silly girls in the corner laughing and looking at me. Then I overheard one say, "she's so fat, she shouldn't have anything to eat!" Well, admittedly I am on the heavy side but I shouldn't have to have it pointed out by a bunch of smart ass little girls. Really disappointed in the service, I would have complained to the manager but she was laughing with them.

I know I am opening up to all sorts of ridicule by writing this because there is always someone who feels it's necessary to belittle those of us who are not born perfect, but I have had enough rudeness. I am in the health care field and have never tried to make anyone feel bad about who they are.

     
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Very Rude
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BELLEFONTE, PENNSYLVANIA -- I went to Dairy Queen located in Bellefonte, P. A. to get a birthday cake. I found one took it to the counter and paid for it. I asked the girl working if I could get happy birthday ** on it. She said sure. Took the cake and sat it on the counter behind her and walked away. About 20 minutes goes by and my cake is still sitting there. So I asked the guy working the counter about my cake. He said hold on... Comes back with my cake and says very rudely WE DON'T HAVE TIME TO WRITE ON YOUR CAKE. Sets the cake on the counter and walks away.

I would like to have someone take care of this. I should have gotten the cake for free. Now to add to the situation the cake was for my mother in law whose sister passed away on her birthday so we were trying to cheer her with a small party after arriving home.

     
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Racism in Dairy Queen, I Guess I Shouldn't Have Been Surprised From a Small Texas Town
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NOCONA, TEXAS -- I (Asian American) was waiting in line with my wallet in my hand for 3-5 minutes and no one would come to the cash register. Yet when a white woman (my mother-in-law) walked up, she was served immediately and paid from a worker that came out of NOWHERE. As she was getting served, a black couple walked in and was also waiting in line with me. Then the person that served the white lady WALKED AWAY when all three of us was standing there! I saw 6 other people behind the counter and they also did not come to help. I have written to the branch and to corporate, and still have not heard hide nor hair from them for a week now.

     
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Obvious Lie
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ASHLAND, OHIO -- I recently visited the Ashland OH DQ branch. I usually customize my blizzards w/ others stuff, making it really my own form of art. Needless to say, I walked through the poor, immediately smelling the previously familiar cotton candy flavor, & I wanted it in my planned customized banana split, or blizzard. One lady worker in blue confirmed having me cotton candy blizzards. I was trying to plan a usual customization when another lady worker in black came out, lied about the cotton candy. When I actually caught her in that lie, she was trying to cover up after I told her that I know for a fact that yes they do have the cotton candy; I smelled it real strong as I came through the door.

I was ready to pay well for something customize, even had a $10 will ready to pay. I was about to redeem a coupon, but after a brief argument, about her out, I ended up leaving. I simply refuse to settle for less than I bargained for, especially when someone flatly denies that I obviously smelled the cotton candy as i entered. I had the same things before, even had it by itself once when it was new. The smell of the cotton candy flavor was an obviously fresh one, & the lady in black said they didn't have it anymore. I hate lying tongues, & I'm not likely to ever shop there again, & I live right near it on the next street over.

When I visited another ice cream shop, I got what I wanted, in the exact flavor I wanted. I told that shop why I visited them & what just happened to bring me there, & they were disgusted that such a reputable place would deny a customer something available, especially when it can be smelled in the air by all who enter their shop. The new shop I visited across town was happy to help me in any way they could. I'm now warning others about what DQ did. I plan on contributing to the complaint boards as much as I possibly can regarding this issue.

     
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Where's the mint?
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WEST ASHEVILLE, NORTH CAROLINA -- I love mint m&m blizzards, and decided to grab a cheeseburger, french fries and blizzard on my way home tonight. So, I pulled into the West Asheville, NC Dairy Queen drive through & placed my order. Up to this point, there was no problem. When I got my mint m&m blizzard, I immediately noticed that it was not green, it was bright white! I politely requested more mint to the young girl at the window. I had had to ask for more mint before in other DQs, and never had a problem.

So, I was shocked when she told me she put the "required designated amount" in, and that she could make another one, but would have to charge me for that new one PLUS an additional charge for the extra mint! I told her 3 times the blizzard was white as snow, and mint is green. When I asked to speak to the manager, this young girl told me she was the manager on call (HUH? She was 19 to 22 years old). I put us both out of our misery by telling her to give me my money back & to cancel the entire order.

She wasn't rude, but she had no customer service, much less manager skills. There was no "I'm sorry", no smile, nothing. Just a young kid testing her authority in the wrong way. DQ lost a sale, plus had to throw the food away, in favor of retaining one extra mint flavored squirt! I don't blame DQ as per se as I have had other locations add additional flavoring when requested with no problem. I do, however, have a problem with any company that thinks a child is worthy of management position. It takes experience and age to understand bottom line profits and common sense.

     
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Worker Diffused Potential Dispute
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RESTON, VIRGINIA -- Kudos to the (I assume) manager who was working at the Dairy Queen at Hunters Woods Plaza in Reston, VA on July 21st. A patron came in and ordered some type of Blizzard and attempted to pay with a DQ gift card. The server ran it through the machine, but it was rejected. She politely informed the woman that the card was rejected; the customer began to get a little steamed and then took out her cell phone to call someone (she mentioned something about her daughter), insisting that there was money on the card, offering a receipt as "proof" (I couldn't see what was on the receipt--most likely it was the purchase receipt for the gift card).

The server ran the card through again, and again, it was rejected. Finally, she reached into the register and gave the customer back her change in cash. She didn't exhale sharply or roll her eyes as many would have done (The customer was not exactly appreciative). Sometimes small little things can cause some customers to be inconvenienced; a skilled worker knows when to take the steps required to make things more pleasant for everyone. Good job!

     
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Mini Blizzard Huge Price
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NEWARK, DELAWARE -- DQ has introduced the "mini" blizzard at a cost of $2.49 each. They are just about the size of a juice cup... about half the size of the original small cup. The price is outrageous for the size of the cup that you get and the cup wasn't even full. I've heard of downsizing, but this is ridiculous! The cup is half as big and the price is just a little less than the old small used to be. Now the small is $3.19 each. That is ridiculous also. I bought 6 Klondike bars for $1.99 and one of them would fill the new "mini" cup. Where does DQ get off charging so much money for them? I won't be going to DQ anymore unless they lower their prices and change the portions back to the old way.

     
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Terrible Treatment at Madison, AL DQ
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MADISON, ALABAMA -- Yesterday afternoon my family and I headed to DQ for some ice cream. We arrived and placed our order with an unfriendly employee who didn't even respond when I said "thank you" as she handed me my receipt. We received our order that consisted of two blizzards, two chocolate dipped cones, and a milkshake. We chose a table in the dining area, then sat down to begin eating. My daughter who is 8 years old started eating her chocolate dipped cone and it broke in half. At this time we discovered the cone hadn't been filled properly and all the ice cream had just been piled on top and hadn't gone down into the cone which was no big deal.

In attempt to salvage her ice cream I approached the counter and took a very small cup from a stack and returned to the table and put my daughter's ice cream into it. The ice cream was salvaged and we continued eating our desserts. About ten minutes later when we were almost finished a female employee approached our table and stood about five feet away. She said "excuse me ma'am but for future reference you cannot just take a cup because we charge .25 for them."

I showed her my daughter's broken cone and tried to explain what happened and said that of course I would pay for the cup, but that the cone was defective. She replies "well you should have stood in line and waited and I would have told you that the cup costs .25." She then accuses me of giving the cashier an "evil" look when I approached the counter. I told her I didn't know what she was talking about, but she kept insisting I gave someone a bad look. At this point I just said I will pay for the cone, I didn't give any look, and I want to speak with a manager.

She informs me that the manager is the owner of the franchise and will be there shortly. I said okay I will wait. So she leaves and comes back with a number on a paper and says the manager won't be in until after 5 (three hours away) and that I should call at that time. I called twice after 5 P.M. and there was never a manager/supervisor on duty. I left a message to be called back and haven't heard from anyone.

This afternoon I called yet again and still no manager. I contacted corporate headquarters and was told the franchise owner/operator who is also the absentee manager can basically do as he pleases. That it is "basically a mom and pop operation". I won't be giving any DQ my business in the near future.

     
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