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Dairy Queen, Inc.

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74 Reviews & Complaints

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Mini Blizzard Huge Price
Posted by Lady of the manor on 07/01/2010
NEWARK, DELAWARE -- DQ has introduced the "mini" blizzard at a cost of $2.49 each. They are just about the size of a juice cup...about half the size of the original small cup. The price is outrageous for the size of the cup that you get and the cup wasn't even full.

I've heard of downsizing, but this is ridiculous! The cup is half as big and the price is just a little less than the old small used to be. Now the small is $3.19 each. That is ridiculous also.

I bought 6 Klondike bars for $1.99 and one of them would fill the new "mini" cup. Where does DQ get off charging so much money for them?

I won't be going to DQ any more unless they lower their prices and change the portions back to the old way.

     
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Posted by BEJ on 2010-07-01:
Are you saying that they no longer offer the other sizes of the blizzard?
Posted by Anonymous on 2010-07-02:
No one is forcing anyone to buy anything. If you don't like the price of something, don't buy it. A bottle of water is a $1.29, complaining about it does nothing, so does not buying it, but so what? Eat an apple.
Posted by Ytropious on 2010-07-02:
McDonald's came out with a snack size McFlurry recently, this is probably why DQ is making a smaller/cheaper version of theirs. I don't think the McFlurry costs 2.50 though, I might be wrong.
Posted by American Dairy Queen Corp. on 2010-07-19:
Thanks for letting us know how you feel. ADQ does provide recommended pricing guidelines and the independent franchise owners of the DQ stores and restaurants you patronize have the final say regarding the prices of their products. I'll make sure your comments are forwarded to the appropriate ADQ staff. Kind regards,

Carolyn
ADQ Consumer Relations
Posted by james70 on 2012-08-14:
I feel the prices are too high for the product. I know all the expense cost of this business are used to determine menu prices, however, sometimes I am disturbed when I feel cheated on this one.
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Service People Are So Rude.
Posted by Decnbluz on 06/28/2013
GREELEY, COLORADO -- I don't know if anyone else has to deal with being heavy and wanting an ice cream cone, but I walked in to DQ and ordered a small cone. I overheard a group of silly girls in the corner laughing and looking at me. Then I overheard one say, "she's so fat, she shouldn't have anything to eat!" Well, admittedly I am on the heavy side but I shouldn't have to have it pointed out by a bunch of smart ass little girls. Really disappointed in the service, I would have complained to the manager but she was laughing with them.

I know I am opening up to all sorts of ridicule by writing this because there is always someone who feels it's necessary to belittle those of us who are not born perfect, but I have had enough rudeness. I am in the health care field and have never tried to make anyone feel bad about who they are.
     
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Posted by Lin on 2013-06-29:
I fully understand where you are coming from. I am a big girl as well and it is hurtful to deal with the stares and comments when I do venture out on occasion. I have heard similar comments when I have been out at an establishment. I probably go to Dairy Queen/Baskin Robbins/Coldstone etc MAYBE twice a year - as a treat. I usually go with a group of friends after a softball tourney. Everyone else can order the large dipped cones or a fancy blizzard etc with no questions asked. I order a small dipped cone and I get looks from everyone.

Don't let them get to you. I know its easier to say that and I tell myself the same thing all the time. but you know what - they don't know you and it is none of their business what you do. Be thankful you aren't as small minded as they are and next time vote with your wallet and go elsewhere. People like that aren't worth your time.

When I was younger, I had a family member tell me I would have so many more friends if I would lose all the weight and be thin. I told her that if people will only be my friend if I look a certain way then I don't want to associate with anyone like that.

Just because a person is large doesn't mean they don't exercise or eat healthy meals. Yeah, sure ice cream isn't healthy - but you aren't eating it 5 times a day. A TREAT - everyone is entitled to a treat.

Don't let them get to you. Always remember this:

Beauty is only skin deep, but ugly is all the way to the bone.

Posted by Suzy on 2013-06-30:
Beautiful faces don't make ugly souls any more pleasant to deal with and people who are surrounded by friends because of those beautiful faces will find themselves alone when the outside beauty is no longer there. I would much rather have someone at my side that doesn't care what the outside looks like because they are the ones that will be there for you for life and you often find they are the ones that are the most fun to be with.
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My Boyfriend and I Got a Combo Meal and We Both Ended Up Getting Violently Sick From the Food.
Posted by Lonesomevol on 04/29/2013
My girlfriend and I ordered the Mushroom and Swiss Burger one with fried mushrooms as a side and the other with cheese curds as a side. The meat was thin and dried out. We both got real bad stomach cramps and diarrhea. Just wanted to warn about this store to save others from our experience.

Hopefully they do not forget to be washing their hands after they use the restroom.
     
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Posted by Karnamay on 2013-04-29:
Please contact your local health department. This sounds serious.
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Very Rude
Posted by Marie642005 on 04/27/2013
BELLEFONTE, PENNSYLVANIA -- I went to Dairy Queen located in Bellefonte, P. A. to get a birthday cake. I found one took it to the counter and paid for it. I asked the girl working if I could get happy birthday Paula on it. She said sure. Took the cake and sat it on the counter behind her and walked away. About 20 minutes goes by and my cake is still sitting there. So I asked the guy working the counter about my cake. He said hold on... Comes back with my cake and says very rudely WE DON'T HAVE TIME TO WRITE ON YOUR CAKE. Sits the cake on the counter and walks away.

I would like to have someone take care of this. I should have gotten the cake for free. Now to add to the situation the cake was for my mother in law who's sister passed away on her birthday so we were trying to cheer her with a small party after arriving home.

     
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Posted by Chaparrita on 2013-04-29:
I agree that was rude and they handled the situation badly. However, I don't think that their rudeness constitutes a free cake.
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Dog Food
Posted by Dianemask on 10/06/2012
My granddaughter and I were treated like dogs willing to eat cold foods that was cook yesterday morning.

I ordered one chicken strip basket and asked for honey muster. She took my gravy out of my box and told me it will be seventy nine cents, if I want the gravy that came with the dinner.

I never want to eat there even if their food costs twenty cents.
     
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Posted by melissa253 on 2012-10-07:
When said 'dog food" I thought I was going to read a complaint about nasty tasting food at KFC but nowhere in your complaint do you even mention the taste of the food. Your complaint is about them wanting to charge you 79 cents for for honey mustard.
Posted by melissa253 on 2012-10-07:
Above should say DQ not KFC
Posted by lexophiliac on 2012-10-08:
Complaint comprehension needn't be a challenge melissa253 if one is capable of using elementary reading strategies.

When you order a hot food item you have every right to expect it to be served hot OP, and the employee should have explained in a polite manner substitution/addition charges. Don't be shy about asking for a manager to help in resolving issues, it's part of their job.
Posted by Pyrrho on 2012-10-08:
@ Melissa 253
The OP said the food was cold. The OP received lousy service. Really hope she spoke with management.
Posted by Pyrrho on 2012-10-08:
And Melissa 253 - The OP was told she would be charged for the GRAVY the employee removed from the dinner box.
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Poor Service / Management-Employees Rude Profanity
Posted by Darrenbowling on 06/16/2012
IOWA CITY, IOWA -- New Dairy Queen, opens next to a Wal-Mart on HWY 1 in Iowa City Ia.
It's Wednesday the the 13 of June. I just finished a 14 hour day at work, and my daughters called me to see if I could bring something home for dinner. I didn't see any thing wrong with that. The youngest wanted ice cream and the oldest wanted chili fries. The new Dairy Queen opened late last fall and I had been there two other times. Yes their service was slow and the (16-18yr olds)that work there are most often polite do a good job.

Well until this time. I waited several minutes for the 4 employees to help me and take my order, I waited for them to come out from back 5 to 6 minutes. I ordered 2 burgers,1 chili fry and 2 ice cream treats $21.89.The ice cream teats were done in minutes while I waited another 15 minutes for them to complete the rest.(so I thought)one handed me a bag that I thought had every thing in it. And drove 15 miles home, my oldest brought it to my attention that there was only chili fries in the bag with napkins.

I grabed the receipt to call the Dairy Queen, but they did not have their address or phone number on the receipt. At that time I called and ordered a pizza from a near by pizza shack and gathered every thing from Dairy Queen back up got in the car drove 15 miles back into town. As soon as I walked through the door three of the employees saw me and walked to the back as soon as they could. One other employee came out after waiting 15 minutes for service. Explained the problem to her, She called for her shift supervisor, one of the original four that was working (there no work involved)Magan was her name she attempeted to play it dumb as she didn't know any thing about the order that she just got to work.

I told her to stop, that I knew for a fact she was there and helped with the order and quoted some of the conversation she had with the others while I waited. Then she fed me more of a lie saying she tried to catch me when I left with the burgers but I was already in my car and leaving. So I asked for the burgers then she tells me they threw them out and it would take 14 minutes to recook them. I told her fine and they should redo the rest of the order also.

I was told I would have to reay for every thing Dairy Queens policy.
I told her to refund me my money I was told we can't do that. That I needed to talk to the manager. I asked for the manager, and was told I could stop back in the next day and talk to him. I told her to call him and get him in here. I can't and I don't like your tone you need to leave and she just left.

The next day I stopped in talked to the manager Corey about this ordeal and was told she talked to Magan last night He would stand by her decission as how she handled it.
So I'm taking even futher action in a law suit and running down the Dairy Queen name.

Darren
     
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Posted by Anonymous on 2012-06-16:
You're going to sue them over this? Good luck winning this one. As a side note, it's always helpful to check your order before you leave the premises.
Posted by trmn8r on 2012-06-16:
What is the basis of the lawsuit that you have planned? I'm not seeing it.

I wasn't clear if you asked for a refund and to not take any food with you. The way I read the complaint you asked for the food and a refund. I think they should give you a refund if you demand your money back, so you can eat elsewhere. Since you ordered pizza I thought that might be what you had in mind.

With the price of gas what it is these days, and time being rarer than ever, it really pays to check your bags at take-out restaurants. It shouldn't necessarily be that way, but it is a good insurance policy. The compensation you are eligible for is usually only getting the items that were missed the first time, which makes it a losing proposition.
Posted by TLSmith on 2012-06-16:
Today is Sunday 6/16/12. I guess that you'll start calling Lawyers tomorrow (Monday) Judge Judy and The People's Court Judge never award 'gas money' R U really considering suing over $21.89? Are you aware of what Lawyers charge by the hour? Lets start at $150.00
Posted by lexophiliac on 2012-06-16:
It's Saturday 6/16/12 on my planet TL Smith.

OP - You can appeal to DQ's corporate office for compensation. There is an incident form on the site for complaints such as yours.

http://www.dairyqueen.com/us-en/talk-to-dq/contact-us/
Posted by raven2010 on 2012-06-16:
*shakes head and looks at calendar*
Posted by jktshff1 on 2012-06-16:
Depends upon which side of the dateline you are on...remember, this site is world wide
Posted by lexophiliac on 2012-06-16:
What matters is what side of the world the OP is on, and they are in Iowa, where it is still Saturday 6/16/12.

Also - if the Op does take them to court, it would most likely be small claims court without an attorney.
Posted by Anonymous on 2012-06-16:
If it was Sunday in his part of the world, it would be 6/17
Posted by jktshff1 on 2012-06-16:
Stand corrected, but it don't make a difference:)
Posted by Old Timer on 2012-06-16:
Hey! Enough already, you know I confuse easy.
Posted by raven2010 on 2012-06-16:
*GIGGLE*
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No Spoons
Posted by Dmamorgan on 03/17/2012
MT. DORA, FLORIDA -- In March we went to Dairy Queen ordered a large blizzard got a small spoon and asked for a long spoon and were told they did not have any long spoons. Then we went on March 17 went again to dairy queen ordered a large blizzard and they did not have any spoons at all so ate blizzard with a fork. It is fun eating a blizzard with a fork. You would think they could have gone to a store and bought some spoons or do they care.
     
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Posted by Alain on 2012-03-18:
No spoons at a place that was built on serving ice cream?! Drop a line to http://www.dairyqueen.com/us-en/talk-to-dq/ The franchise owner would probably like to know about this.
Posted by madconsumer on 2012-03-18:
make sure to contact their coproprate office.

very helpful review.
Posted by Anonymous on 2012-03-18:
I have a friend who always eats ice cream with a fork
Posted by clutzycook on 2012-03-18:
I only eat ice cream with a fork at birthday parties, LOL.
Posted by Anonymous on 2012-03-18:
Some places just don't give a fork anymore.
Posted by JISCal2 on 2012-03-18:
LOL J4A!

Dairy Queen blizzards were made for spoon eating. They are thick, but not THAT thick.
Posted by ontario_girl on 2012-03-18:
I can see giving you a smaller spoon, but no spoon at all?! That's just silly.
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Commercial
Posted by Jrwasham on 02/13/2012
The commercial with the 2 cave men is disturbing to me and I see it as a bad commercial for children to see. More violence...

     
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Posted by FoDaddy19 on 2012-02-13:
I recommend that you simply change the channel if you don't want your kids to see it.
Posted by onlooker on 2012-02-13:
You could turn the commercial in to a teaching moment and discuss why it is disturbing, or for young children modify the message. You can control what you let in to your home, and you can control how to accept the message.
Posted by Starlord on 2012-02-14:
You don't say where you are, but we haven't seen that ad in over a year now, in washington.
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Racism in Dairy queen, I guess I shouldn't have been suprised from a small texas town
Posted by Elainepaik on 01/13/2012
NOCONA, TEXAS -- I (asian American)was waiting in line with my wallet in my hand for 3-5 minutes and no one would come to the cash register. Yet when a white woman (my mother-in-law) walked up, she was served immediately and paid from a worker that came out of NO WHERE. As she was getting served, a black couple walked in and was also waiting in line with me. Then the person that served the white lady WALKED AWAY when all three of us was standing there! I saw 6 other people behind the counter and they also did not come to help. I have written to the branch and to corporate, and still have not heard hide nor hair from them for a week now.
     
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Posted by Anonymous on 2012-01-13:
Did your mother-in-law walk right up to the counter? Were you standing further back? If she walked right up to the counter, that alerts the employees that she's ready to order. If you are standing away from the counter, the employees may assume you are still deciding what to order. Next time, speak up and yell out that you are ready to order
Posted by madconsumer on 2012-01-13:
WOW, what an ordeal. this sounds like it was very improper of the employee.

thank you for posting your experience. very helpful review.
Posted by clutzycook on 2012-01-13:
That was very rude of them, but the next time something like that happens, speak up! Get mean if you have to.
Posted by Lindy on 2012-07-14:
Dairy queen in huntingdon valley pa has a sign displayed on their cash register that said "we do not accept coupons from north Philadelphia, we only accept coupons from Bethayres dairy queen." sends the wrong message to people for people who don't know North Philly is predominantly African American and Latinos how ever there are Caucasians but a very small percentage compared to the minority population.
Posted by Lindy on 2012-07-14:
The huntingdon valley dairy queen visit was July 11, 2012 , wrote a letter to DQ ,NO REPLY YET, even if the rule Does appply the used a poor choice of words and it's offensive to read.
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Kittens in a bubble.
Posted by Sandrajolicoeur32 on 12/29/2011
This is the worst commercial I have ever seen. To me this is animal abuse and the commercial should be taken off the air. Who ever gave the go ahead for this commercial needs a lot of help. All babies are helpless and this commercial is sending a BAD message.
     
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Posted by Kris10 on 2011-12-29:
What commercial? I don't have a TV. Could you describe it?
Posted by Anonymous on 2011-12-29:
I think the OP is referring to this commercial

http://www.youtube.com/watch?v=6eibkUoRdOM
Posted by Kris10 on 2011-12-29:
LS, I can't watch those at work, perhaps I'll try when I get home tonight.
Posted by Slimjim on 2011-12-29:
I'm going to just throw this out there, but perhaps those kittens aren't really in the bubbles and it's just trick photography.
Posted by Anonymous on 2011-12-29:
Obviously, it's impossible to blow a bubble with a kitten inside of it. The commercial is for entertainment only. It's not animal abuse because it could NEVER happen
Posted by Venice09 on 2011-12-29:
I think the people who complain about DQ commercials are missing the point. Their slogan is "So good, it's ridiculous". And that's exactly what the commercials are.. Ridiculous!

They are not to be taken seriously.
Posted by trmn8r on 2011-12-29:
I think at DQ they would be proud if it were considered "ridillyous".

It isn't possible to create a bubble with a live kitten in it, so this isn't animal abuse.
Posted by *Brenda* on 2011-12-29:
So are you saying I've been trying to make a bubble with a kitten inside it forever because of this commercial and it CAN'T be done?
Posted by FoDaddy19 on 2011-12-29:
As others have pointed out, it's pretty much impossible to do what is being shown in that commercial, the OP can rest easy knowing that any attempt to replicate putting a cat in a bubble will not be successful.
Posted by JayByJay on 2011-12-29:
It's worth noting that the OP is also saying it wouldn't be animal abuse if those were full grown cats.
Posted by Cwazychicken on 2011-12-29:
Its not abuse, its just photography, theres a lot of things people can do digitally now. Heck these days, actresses dont have to do nude because they can digitally put something else in thats not theirs!
Posted by Anonymous on 2011-12-29:
In the movie "Breaking Dawn" they digitally made it look like Kristen Stewart lost a lot of weight. She didnt have time to lose weight for certain scenes. It's amazing what technology can do nowadays
Posted by Starlord on 2011-12-29:
Shorty is right. William Shatner wanted to re-shoot some scenes in Star Trek VI - the Undiscovered Country because his behind was huge. They reduced his weight via computer a whole lot cheaper than re-shooting the scenes. I am sorry if the commercial offends you, but the idea of a commercial is to implant the product in your mind, and here you are discussing it here. There are other matters much more important in the world than a computer generated impossibility.
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