Here is my complaint as I wrote to them.
What the HELL are you people thinking ? Isn't commercials about selling your product about just that - selling your product ? And not about some cheap shots , degradation , etc.? You guys have really went to hell with these commercials with the waffle bowl. I think you owe the public in general an apology! Do you at Dairy Queen NOT get the messages that these commercials are conveying ? The one that frosts my ass the most is the most recent one.
The one with "Ice Cream" and the "Waffle Cone" at the doctors office. To find out if he is "lactose" intolerant , and they are told he is not and they should be able to "reproduce" just fine. DO you know what infertility means ? Do you know how it feels ? You made infertility a joke. You mocked it. You used what is so damn painful to so many persons, out to be a gimmick to sell some ice cream. As for someone that has battled infertility for nearly 18 years. I find it very distasteful , a low blow , insensitive , cruel and so much more.
To sit and "mock" a very painful and private thing such as infertility. And only a moron would create a commercial such as this one to generate a little revenue. Do you know why you need to create such pathetic commercials to create revenue ? Because Dairy Queens food leaves a lot to be desired as does the prices ! The food is overpriced and DQ is overrated. If you want to promote high cost food and ice cream. I would suggest sticking to the actual food items themselves.
And NOT on painful diseases such as infertility , and or promoting sexual innuendos. Leave the smut to the soaps and late night television. And leave those whom suffer from diseases such as infertility alone. The last several commercials have left a lot to be desired about Dairy Queen anyhow. And it definitely has caused myself and many others to consider other alternatives for "ice cream" needs. Dairy Queen is not the only one whom serves soft serve and or ice cream cakes. McDonalds ice cream tastes excellent and is a better bargain.
Not to mention Krogers has excellent ice cream cakes and at much better costs. Try lowering prices , cleaning up the stores and the staff. Maybe , just maybe , sales will pick up. But by making customers infuriated at the poor choice of PR moves. You stand to lose more than ever could be gained. Before I end this , I would suggest that you insist on giving the person (and I use that word lightly) some materials on infertility. Possibly talk to couples that have struggled for years , mounting financial costs , failure after failure etc. As it seems this person needs a dose of "lactose intolerant" reality...
NOCONA, TEXAS -- I (Asian American) was waiting in line with my wallet in my hand for 3-5 minutes and no one would come to the cash register. Yet when a white woman (my mother-in-law) walked up, she was served immediately and paid from a worker that came out of NOWHERE. As she was getting served, a black couple walked in and was also waiting in line with me. Then the person that served the white lady WALKED AWAY when all three of us was standing there! I saw 6 other people behind the counter and they also did not come to help. I have written to the branch and to corporate, and still have not heard hide nor hair from them for a week now.
RESTON, VIRGINIA -- Kudos to the (I assume) manager who was working at the Dairy Queen at Hunters Woods Plaza in Reston, VA on July 21st. A patron came in and ordered some type of Blizzard and attempted to pay with a DQ gift card. The server ran it through the machine, but it was rejected. She politely informed the woman that the card was rejected; the customer began to get a little steamed and then took out her cell phone to call someone (she mentioned something about her daughter), insisting that there was money on the card, offering a receipt as "proof" (I couldn't see what was on the receipt--most likely it was the purchase receipt for the gift card).
The server ran the card through again, and again, it was rejected. Finally, she reached into the register and gave the customer back her change in cash. She didn't exhale sharply or roll her eyes as many would have done (The customer was not exactly appreciative). Sometimes small little things can cause some customers to be inconvenienced; a skilled worker knows when to take the steps required to make things more pleasant for everyone. Good job!
NEWARK, DELAWARE -- DQ has introduced the "mini" blizzard at a cost of $2.49 each. They are just about the size of a juice cup... about half the size of the original small cup. The price is outrageous for the size of the cup that you get and the cup wasn't even full. I've heard of downsizing, but this is ridiculous! The cup is half as big and the price is just a little less than the old small used to be. Now the small is $3.19 each. That is ridiculous also. I bought 6 Klondike bars for $1.99 and one of them would fill the new "mini" cup. Where does DQ get off charging so much money for them? I won't be going to DQ anymore unless they lower their prices and change the portions back to the old way.
CHICO, CALIFORNIA -- I can remember in the 80's when I wanted a really good home style cheeseburger I would go to Dairy Queen. Cheeseburger then: Good hamburger / fresh tomatoes / large slice of American cheese / shredded lettuce / fresh uncooked onion all on a sesame seed bun. "TO DIE FOR". Now: the meat is cheap the cheese is smaller / the lettuce is regular not shredded / the bun is regular and to top off this insult to my hard earned money in exchange they microwave it so now the tomato and the lettuce are hot and the bun is mush... It's terrible. I and my entire family and everyone I know will not eat at this fast food restaurant again.
Attention "bean counters": Go back to high quality and you will generate more sales which will make more money for your shareholders which is painfully apparent whom you are only concerned about. Take care of the customer who supports you and your shareholders and... Everybody wins!!!
JESUP, GA, GEORGIA -- My family and I went into the Dairy Queen located Jesup GA Hwy 84. This is the second time I observed the workers. They handle money, don't wash hands, and touch the food we are about to eat. The girl had old chocolate stuck to her hands that must have been like that for hours. And then when asked to wash her hand she got upset. The manager also don't wash hands. After I complained she put on gloves. But people think how many people have ate food from this nasty place. It's a shame the old owners don't have it anymore. I am telling everyone about this place and hopefully people will be aware of this dirty nasty place.
Dairy Queen has always to me been a family oriented company. However, the sleazy commercial that has been running with the Ice Cream Cone and the Waffle Cone holding a can of whipped cream is a little much. Then the narrator says,"Do One" at the end of the commercial. It is of poor taste and sickens me at the thought of Dairy Queen using sex to cell ice cream to children.
I for one won't be buying ice cream from Dairy Queen until this commercial is pulled from the air and Dairy Queen issues an apology to all the children and the Peanuts characters..
Normally, the ice cream at DQ is very good but today (9-3-2011) I got a chocolate waffle cone with chocolate ice cream and it had a very bad taste. I tried to eat it but it left a stinging feeling on my tongue and sour taste which I could not tolerate. I went back to DQ and told them about it. My daughter had a vanilla cone and it was fine so they gave me a new cone with vanilla which definitely was much better. I have made a complaint to the DQ office and am waiting to see if I should seek medical attention. It WAS that BAD!!
GREER, SOUTH CAROLINA -- I had gotten an excellent on in Richmond Hill, GA & thought I would like to have another. I was extremely disappointed in the second one in Greer. The poster showed whole strawberries covered in chocolate but when I got mine it had about a tablespoon of strawberry syrup and no strawberry in sight. I complained and the "manager" said that's the way we make them here. I emailed the main office and was told that my complaint had been sent to the powers that be and that was the last of that! I have grandchildren whom I would take there if the products were as advertised. I can get the same thing at McDonalds for 1/4 the price. No more DQ for us!!!
SANFORD, NORTH CAROLINA -- I have been a valuable customer at DQ for quite some time now. Recently, however, I drove to the Dairy Queen in my town of Sanford, NC, and I had some problems. I bought a large oreo cheesequake blizzard and paid for extra ingredients, but when I started eating it there were barely any Oreos and no cheesecake at all.
I went to the register to see why this happened and they told me it had plenty of it all in there. I showed them it but they still said the same thing. I was a bit angry but it didn't bother me until they did the exact same thing the very next time I went. I paid the same extra money and I still got ripped off by the same people. This kind of service is what made my favorite fast food chain go to one of my least favorite.