Something needs to be done!
12510 VALLEY VIEW ST GARDEN GROVE, CA 92845-2006, CALIFORNIA -- We are loyal customers of Dairy Queen. We LOVE your ice cream; we are the biggest Dairy Queen fans in the world and never trade you for anyone else. Although, there has always been a bad experience when we go to this particular DQ location in Valley View, Garden Grove. We have given them so many chances to change but they are all the same. This time, today, I have to find some way to be heard by you, and I'm not going to stop until I'm heard. Today we had the most miserable experience and we are not coming back there even if it's the last DQ in the world. First, when we came there the place was a mess. Something smelled there badly. It was unsanitary. But it was not the worst part. They could not give us the receipt because something was wrong with their machine. Then, the ice cream we got - it was banana cream pie and midnight truffle blizzards - our super favorites! Banana cream pie was pathetic; it was not a normal ice cream like in other DQ at all! But midnight truffle was even worse: it was actually a "midday" truffle - it was white! and there was hardly any chocolate in it! We could not believe it! The only thing we said to each other was "we are not coming back!" And believe it or not (and you better do!)IT RUINED our day! But even this is not the worst part. We were driving home and my husband found a tiny broken pieces of red plastic when he was finishing his blizzard! I was very glad the he did not choke! We were too far to come back there, and this complaint is the first thing I'm doing when we got home. Something needs to be done. Please, Dairy Queen, protect your customers!
In this crazy fast life we all need to look forward to something - DQ ice crean is something we look forward to every day. Dairy Queen has always been a high standard for ice cream, and good service for their customers. What is happening in Valley view location destroys the reputation of DQ corporation. Dairy Queen, keep the standards in all locations, protect your customers!