NOCONA, TEXAS -- I (Asian American) was waiting in line with my wallet in my hand for 3-5 minutes and no one would come to the cash register. Yet when a white woman (my mother-in-law) walked up, she was served immediately and paid from a worker that came out of NOWHERE. As she was getting served, a black couple walked in and was also waiting in line with me. Then the person that served the white lady WALKED AWAY when all three of us was standing there! I saw 6 other people behind the counter and they also did not come to help. I have written to the branch and to corporate, and still have not heard hide nor hair from them for a week now.
Normally, the ice cream at DQ is very good but today (9-3-2011) I got a chocolate waffle cone with chocolate ice cream and it had a very bad taste. I tried to eat it but it left a stinging feeling on my tongue and sour taste which I could not tolerate. I went back to DQ and told them about it. My daughter had a vanilla cone and it was fine so they gave me a new cone with vanilla which definitely was much better. I have made a complaint to the DQ office and am waiting to see if I should seek medical attention. It WAS that BAD!!
RESTON, VIRGINIA -- Kudos to the (I assume) manager who was working at the Dairy Queen at Hunters Woods Plaza in Reston, VA on July 21st. A patron came in and ordered some type of Blizzard and attempted to pay with a DQ gift card. The server ran it through the machine, but it was rejected. She politely informed the woman that the card was rejected; the customer began to get a little steamed and then took out her cell phone to call someone (she mentioned something about her daughter), insisting that there was money on the card, offering a receipt as "proof" (I couldn't see what was on the receipt--most likely it was the purchase receipt for the gift card).
The server ran the card through again, and again, it was rejected. Finally, she reached into the register and gave the customer back her change in cash. She didn't exhale sharply or roll her eyes as many would have done (The customer was not exactly appreciative). Sometimes small little things can cause some customers to be inconvenienced; a skilled worker knows when to take the steps required to make things more pleasant for everyone. Good job!
NEWARK, DELAWARE -- DQ has introduced the "mini" blizzard at a cost of $2.49 each. They are just about the size of a juice cup... about half the size of the original small cup. The price is outrageous for the size of the cup that you get and the cup wasn't even full. I've heard of downsizing, but this is ridiculous! The cup is half as big and the price is just a little less than the old small used to be. Now the small is $3.19 each. That is ridiculous also. I bought 6 Klondike bars for $1.99 and one of them would fill the new "mini" cup. Where does DQ get off charging so much money for them? I won't be going to DQ anymore unless they lower their prices and change the portions back to the old way.
CHICO, CALIFORNIA -- I can remember in the 80's when I wanted a really good home style cheeseburger I would go to Dairy Queen. Cheeseburger then: Good hamburger / fresh tomatoes / large slice of American cheese / shredded lettuce / fresh uncooked onion all on a sesame seed bun. "TO DIE FOR". Now: the meat is cheap the cheese is smaller / the lettuce is regular not shredded / the bun is regular and to top off this insult to my hard earned money in exchange they microwave it so now the tomato and the lettuce are hot and the bun is mush... It's terrible. I and my entire family and everyone I know will not eat at this fast food restaurant again.
Attention "bean counters": Go back to high quality and you will generate more sales which will make more money for your shareholders which is painfully apparent whom you are only concerned about. Take care of the customer who supports you and your shareholders and... Everybody wins!!!
JESUP, GA, GEORGIA -- My family and I went into the Dairy Queen located Jesup GA Hwy 84. This is the second time I observed the workers. They handle money, don't wash hands, and touch the food we are about to eat. The girl had old chocolate stuck to her hands that must have been like that for hours. And then when asked to wash her hand she got upset. The manager also don't wash hands. After I complained she put on gloves. But people think how many people have ate food from this nasty place. It's a shame the old owners don't have it anymore. I am telling everyone about this place and hopefully people will be aware of this dirty nasty place.
GREER, SOUTH CAROLINA -- I had gotten an excellent on in Richmond Hill, GA & thought I would like to have another. I was extremely disappointed in the second one in Greer. The poster showed whole strawberries covered in chocolate but when I got mine it had about a tablespoon of strawberry syrup and no strawberry in sight. I complained and the "manager" said "that's the way we make them here." I emailed the main office and was told that my complaint had been sent to the powers that be and that was the last of that! I have grandchildren whom I would take there if the products were as advertised. I can get the same thing at McDonalds for 1/4 the price. No more DQ for us!!!
SANFORD, NORTH CAROLINA -- I have been a valuable customer at DQ for quite some time now. Recently, however, I drove to the Dairy Queen in my town of Sanford, NC, and I had some problems. I bought a large oreo cheesequake blizzard and paid for extra ingredients, but when I started eating it there were barely any Oreos and no cheesecake at all.
I went to the register to see why this happened and they told me it had plenty of it all in there. I showed them it but they still said the same thing. I was a bit angry but it didn't bother me until they did the exact same thing the very next time I went. I paid the same extra money and I still got ripped off by the same people. This kind of service is what made my favorite fast food chain go to one of my least favorite.
I have been a Dairy Queen customer for over 30 years. I recently decided to skip the local hot spot Cliff's Home Made Ice Cream because I did not want to stand in the long line. Lo and behold the line at DQ was shorter. I was terribly disappointed in the turtle waffle bowl ice cream. It tasted like a watery substance and the waffle seem to be some cheap drilled down processed crap posing as a waffle. It sucked and I wouldn't doubt it if Dairy Queen like so many other producers and businesses are shafting their customers by producing less or different than what the customer was previously getting. It taste like crap to me and I will not have it again.
LINCOLNTON, NORTH CAROLINA -- I was at the Dairy Queen in Lincolnton, N. C. and have been going there every day since they have been open and have not had a problem until today (5/23/10). I was in line behind a lady who was getting mistreated badly due to there being no change in the draw to be given to her. So I had to wait a total of 20 minutes before getting served my order because of the person behind the register not being able to give the lady change. Once given the change I had to wait cause the lady that was there (this was between 4:30-5 P.M.) wouldn't serve anybody and walked away. She was really rude to the cashier and to the customers in the store that was waiting.
This situation should be taken care of asap. One thing I can say is the young boy behind the counter was really respected and apologized for everything even though he wasn't at fault for any of it. Thank you for your time and cooperation and to note I am refusing to shop at this store ever again and I am letting everybody I know to not go there because of the service of the one lady behind the counter.