MADISON, ALABAMA -- Yesterday afternoon my family and I headed to DQ for some ice cream. We arrived and placed our order with an unfriendly employee who didn't even respond when I said "thank you" as she handed me my receipt. We received our order that consisted of two blizzards, two chocolate dipped cones, and a milkshake. We chose a table in the dining area, then sat down to begin eating. My daughter who is 8 years old started eating her chocolate dipped cone and it broke in half. At this time we discovered the cone hadn't been filled properly and all the ice cream had just been piled on top and hadn't gone down into the cone which was no big deal.
In attempt to salvage her ice cream I approached the counter and took a very small cup from a stack and returned to the table and put my daughter's ice cream into it. The ice cream was salvaged and we continued eating our desserts. About ten minutes later when we were almost finished a female employee approached our table and stood about five feet away. She said "excuse me ma'am but for future reference you cannot just take a cup because we charge .25 for them."
I showed her my daughter's broken cone and tried to explain what happened and said that of course I would pay for the cup, but that the cone was defective. She replies "well you should have stood in line and waited and I would have told you that the cup costs .25." She then accuses me of giving the cashier an "evil" look when I approached the counter. I told her I didn't know what she was talking about, but she kept insisting I gave someone a bad look. At this point I just said I will pay for the cone, I didn't give any look, and I want to speak with a manager.
She informs me that the manager is the owner of the franchise and will be there shortly. I said okay I will wait. So she leaves and comes back with a number on a paper and says the manager won't be in until after 5 (three hours away) and that I should call at that time. I called twice after 5 P.M. and there was never a manager/supervisor on duty. I left a message to be called back and haven't heard from anyone.
This afternoon I called yet again and still no manager. I contacted corporate headquarters and was told the franchise owner/operator who is also the absentee manager can basically do as he pleases. That it is "basically a mom and pop operation". I won't be giving any DQ my business in the near future.
CHICO, CALIFORNIA -- I can remember in the 80's when I wanted a really good home style cheeseburger I would go to Dairy Queen. Cheeseburger then: Good hamburger / fresh tomatoes / large slice of American cheese / shredded lettuce / fresh uncooked onion all on a sesame seed bun. "TO DIE FOR". Now: the meat is cheap the cheese is smaller / the lettuce is regular not shredded / the bun is regular and to top off this insult to my hard earned money in exchange they microwave it so now the tomato and the lettuce are hot and the bun is mush... It's terrible. I and my entire family and everyone I know will not eat at this fast food restaurant again.
Attention "bean counters": Go back to high quality and you will generate more sales which will make more money for your shareholders which is painfully apparent whom you are only concerned about. Take care of the customer who supports you and your shareholders and... Everybody wins!!!
12510 VALLEY VIEW ST GARDEN GROVE, CA 92845-2006, CALIFORNIA -- We are loyal customers of Dairy Queen. We LOVE your ice cream; we are the biggest Dairy Queen fans in the world and never trade you for anyone else. Although, there has always been a bad experience when we go to this particular DQ location in Valley View, Garden Grove. We have given them so many chances to change but they are all the same. This time, today, I have to find some way to be heard by you, and I'm not going to stop until I'm heard. Today we had the most miserable experience and we are not coming back there even if it's the last DQ in the world.
First, when we came there the place was a mess. Something smelled there badly. It was unsanitary. But it was not the worst part. They could not give us the receipt because something was wrong with their machine. Then, the ice cream we got - it was banana cream pie and midnight truffle blizzards - our super favorites! Banana cream pie was pathetic; it was not a normal ice cream like in other DQ at all! But midnight truffle was even worse: it was actually a "midday" truffle - it was white! And there was hardly any chocolate in it! We could not believe it! The only thing we said to each other was "we are not coming back!" And believe it or not (and you better do!) IT RUINED our day!
But even this is not the worst part. We were driving home and my husband found a tiny broken pieces of red plastic when he was finishing his blizzard! I was very glad the he did not choke! We were too far to come back there, and this complaint is the first thing I'm doing when we got home. Something needs to be done. Please, Dairy Queen, protect your customers!
In this crazy fast life we all need to look forward to something - DQ ice cream is something we look forward to every day. Dairy Queen has always been a high standard for ice cream, and good service for their customers. What is happening in Valley view location destroys the reputation of DQ corporation. Dairy Queen, keep the standards in all locations, protect your customers!
JESUP, GA, GEORGIA -- My family and I went into the Dairy Queen located Jesup GA Hwy 84. This is the second time I observed the workers. They handle money, don't wash hands, and touch the food we are about to eat. The girl had old chocolate stuck to her hands that must have been like that for hours. And then when asked to wash her hand she got upset. The manager also don't wash hands. After I complained she put on gloves. But people think how many people have ate food from this nasty place. It's a shame the old owners don't have it anymore. I am telling everyone about this place and hopefully people will be aware of this dirty nasty place.
SARVER, PENNSYLVANIA -- My girlfriend and I ordered the Mushroom and Swiss Burger one with fried mushrooms as a side and the other with cheese curds as a side. The meat was thin and dried out. We both got real bad stomach cramps and diarrhea. Just wanted to warn about this store to save others from our experience. Hopefully they do not forget to be washing their hands after they use the restroom.
JEFFERSONVILLE, INDIANA -- My granddaughter and I were treated like dogs willing to eat cold foods that was cook yesterday morning. I ordered one chicken strip basket and asked for honey muster. She took my gravy out of my box and told me it will be seventy-nine cents, if I want the gravy that came with the dinner. I never want to eat there even if their food costs twenty cents.
MT. DORA, FLORIDA -- In March we went to Dairy Queen ordered a large blizzard got a small spoon and asked for a long spoon, and were told they did not have any long spoons. Then we went on March 17, went again to Dairy Queen ordered a large blizzard and they did not have any spoons at all so ate blizzard with a fork. It is fun eating a blizzard with a fork. You would think they could have gone to a store and bought some spoons or do they care.
Normally, the ice cream at DQ is very good but today (9-3-2011) I got a chocolate waffle cone with chocolate ice cream and it had a very bad taste. I tried to eat it but it left a stinging feeling on my tongue and sour taste which I could not tolerate. I went back to DQ and told them about it. My daughter had a vanilla cone and it was fine so they gave me a new cone with vanilla which definitely was much better. I have made a complaint to the DQ office and am waiting to see if I should seek medical attention. It WAS that BAD!!
Dairy Queen's advertising on television showing kittens in bubbles - I feel it is disgusting and totally inappropriate it show kittens in bubbles - meowing, crying. I will not visit Dairy Queen again because of this disgusting ad displaying kittens trapped in bubbles. I live in Chilliwack, British Columbia, Canada.