SANFORD, NORTH CAROLINA -- I have been a valuable customer at DQ for quite some time now. Recently, however, I drove to the Dairy Queen in my town of Sanford, NC, and I had some problems. I bought a large oreo cheesequake blizzard and paid for extra ingredients, but when I started eating it there were barely any Oreos and no cheesecake at all.
I went to the register to see why this happened and they told me it had plenty of it all in there. I showed them it but they still said the same thing. I was a bit angry but it didn't bother me until they did the exact same thing the very next time I went. I paid the same extra money and I still got ripped off by the same people. This kind of service is what made my favorite fast food chain go to one of my least favorite.
I have been a Dairy Queen customer for over 30 years. I recently decided to skip the local hot spot Cliff's Home Made Ice Cream because I did not want to stand in the long line. Lo and behold the line at DQ was shorter. I was terribly disappointed in the turtle waffle bowl ice cream. It tasted like a watery substance and the waffle seem to be some cheap drilled down processed crap posing as a waffle. It sucked and I wouldn't doubt it if Dairy Queen like so many other producers and businesses are shafting their customers by producing less or different than what the customer was previously getting. It taste like crap to me and I will not have it again.
Your recent series of commercials are terrible and meaningless. Just what about backward pants would make anyone in their right mind buy a Blizzard? Or Shaving Bunnies, or the ridiculous Dolphin Guitar? Yes, I do remember your ad campaign. But NO, they do not make me want to pull into the local DQ with my family for a Blizzard. As a matter of fact, I now think... Blizzard = BUTT. And that sir, is a poor image for a commercial to convey.
If I were a CEO who turned on my TV and saw this ad campaign, I would be very embarrassed at the quality and message delivered in these ads being shown during April of 2011. And then I would be on the phone to speak with who is responsible.
LINCOLNTON, NORTH CAROLINA -- I was at the Dairy Queen in Lincolnton, N. C. and have been going there every day since they have been open and have not had a problem until today (5/23/10). I was in line behind a lady who was getting mistreated badly due to there being no change in the draw to be given to her. So I had to wait a total of 20 minutes before getting served my order because of the person behind the register not being able to give the lady change. Once given the change I had to wait cause the lady that was there (this was between 4:30-5 P.M.) wouldn't serve anybody and walked away. She was really rude to the cashier and to the customers in the store that was waiting.
This situation should be taken care of asap. One thing I can say is the young boy behind the counter was really respected and apologized for everything even though he wasn't at fault for any of it. Thank you for your time and cooperation and to note I am refusing to shop at this store ever again and I am letting everybody I know to not go there because of the service of the one lady behind the counter.
DQ has a new commercial - a cartoon with 2 cavemen - 1 holding a rock and the other holding a torch. The man holding the torch trades with the man holding the rock, then uses the rock to knock out the other man and take back the torch, leaving him with both the torch and the rock. DQ is supposed to be a family oriented business - what kind of message is this sending to our children? I plan to write the company and complain - certainly on principle, I will not visit another DQ - this is not their first such "poor taste commercial".
GIDDINGS, TEXAS -- I am so done with the Dairy Queen in Giddings, Texas. On 03.15.10 we placed our lunch order at the drive through and pulled around to the window.
There was one car in front of us waiting for their order. In the mean time cars filled the line behind us. Seventeen minutes after placing our order with only one car in front of us it was our turn at the window. The kid at the window wanted to take our money, but we questioned the price and he said that we had ordered 3 burgers and 2 drinks, we repeated the order of 2 burgers and 2 drinks and again he said "that's 3 burgers" we then ask for the manager. I repeated the problem to the manager and told her that it had been 17 minutes since we placed our order. With a blank stare on her face she mumbled "I'm sorry" in a very very low voice. I then ask if our order was ready and she said no, it's not ready yet. We then told her to forget it......she never said a word!
I watched her close the window with her mouth just a flapping as we drove off. I hope whomever owns the Dairy Queen in Giddings takes another look at this so called manager.
YORKTOWN, TEXAS -- My trip with my granddaughter to DQ to get their advertised $5.00 Hungar Buster, Fries, Med. Drink and Blizzard was a big joke because even though it was posted on their drive through menu and on their big menu board inside, I was told that we could not order that because it wasn't available at this date. There was no dates on the boards as to when this special would run. We landed out purchasing the advertised meal which cost me $17.82. Some 'Special'! Why is it that my son in South Texas could get this meal for the advertised $5.00 price but it was unavailable for us at the same price because it was not the 'right date'?
The Dairy Queen I am speaking about is in Yorktown, Texas.
BOWLING GREEN, KENTUCKY -- I just got home to what I thought would be an above average fast food meal, after all, it cost $8.23. I asked for 2 regular hamburger's dressed hold the mayo, 1 large french fry, and a medium coke at a local drive through. I was asked do you want lettuce, tomato, pickle, onion, ketchup, mustered, which I answered yes to all thinking that's what dressed means. I received my total, and was shocked to see that it was the same price as a local buffet chain. I got my receipt to see that the lettuce, and tomato cost. 30 cents ea. totaling $1.20. What I actually got was 2 hamburgers with mayo, lettuce that looks like the garnish on a buffet, tomatoes, and nothing else. after doing the math I was sold 2 plain hamburgers for $1.59 ea. When does a plain hamburger cost that! Where is the deal in today's economy? I don't eat fast food very often, so I am picky, but all three major restaurant chains quality is a bust, and the forth one went to round burgers instead of the old fashion square ones made fresh. More families need to heed this review, because the only competition I see in the fast food business is the race to imperfection.
BLOOMINGTON, CALIFORNIA -- I ordered a cake from the Bloomington, Ca. store the day before and I was unsure the guy (in his 40's) behind the counter understood me. I went as far as to pointing out the cake I wanted on the wall and said "I want it just like this one here." I advised him I needed it the next day. He asked his manager and she signed off on it. He asked what time do you need it? I responded what time do you open he said 9:30AM then the mgr corrected him and said 10AM. I agreed to 11AM (just to give them some extra time). I arrived at 11:48AM and the cake was not ready yet. To top it off they decorated it WRONG! I told the mgr who was finishing it the entire story from the day before. she said to I want to wait for them to fix it? I told her yes because I NEED the cake. I asked her "Wasn't it supposed to be ready at 11AM?" She stated it was just a little after.
I responded by saying "you mean a little before 12 NOON!". She fixed the cake and it was the ugliest cake I had ever seen. I had no choice but to take it since my wife's B-Day Luncheon was in half an hour. Bottom line is DON'T TRUST DAIRY QUEEN TO GET ANYTHING RIGHT!!!!
ANGOLA, INDIANA -- My advice for many people who think about working at a Dairy Queen in Angola is don't because they treat you like crap if you are honest. Yes I did tell on a lot of people but that was because they were stealing or giving free food out and I thought being honest is the number one thing in a job but not at Dairy Queen. Also if you decide to eat there don't order kitchen food no one uses gloves and there are many guys that use the restrooms and come back and cook with their bare hands its gross.
I am telling you this from experience and they stand there and pick through the food before they serve it.