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Dairy Queen, Inc. - Page 3

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1.0 out of 5, based on 7 ratings and
74 reviews & complaints.

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Dog Food
Posted by on
Rating: 1/51
JEFFERSONVILLE, INDIANA -- My granddaughter and I were treated like dogs willing to eat cold foods that was cook yesterday morning.

I ordered one chicken strip basket and asked for honey muster. She took my gravy out of my box and told me it will be seventy nine cents, if I want the gravy that came with the dinner.

I never want to eat there even if their food costs twenty cents.
     
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melissa253 on 2012-10-07:
When said 'dog food" I thought I was going to read a complaint about nasty tasting food at KFC but nowhere in your complaint do you even mention the taste of the food. Your complaint is about them wanting to charge you 79 cents for for honey mustard.
melissa253 on 2012-10-07:
Above should say DQ not KFC
lexophiliac on 2012-10-08:
Complaint comprehension needn't be a challenge melissa253 if one is capable of using elementary reading strategies.

When you order a hot food item you have every right to expect it to be served hot OP, and the employee should have explained in a polite manner substitution/addition charges. Don't be shy about asking for a manager to help in resolving issues, it's part of their job.
Pyrrho on 2012-10-08:
@ Melissa 253
The OP said the food was cold. The OP received lousy service. Really hope she spoke with management.
Pyrrho on 2012-10-08:
And Melissa 253 - The OP was told she would be charged for the GRAVY the employee removed from the dinner box.
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No Spoons
Posted by on
Rating: 1/51
MT. DORA, FLORIDA -- In March we went to Dairy Queen ordered a large blizzard got a small spoon and asked for a long spoon and were told they did not have any long spoons. Then we went on March 17 went again to dairy queen ordered a large blizzard and they did not have any spoons at all so ate blizzard with a fork. It is fun eating a blizzard with a fork. You would think they could have gone to a store and bought some spoons or do they care.
     
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Alain on 2012-03-18:
No spoons at a place that was built on serving ice cream?! Drop a line to http://www.dairyqueen.com/us-en/talk-to-dq/ The franchise owner would probably like to know about this.
madconsumer on 2012-03-18:
make sure to contact their coproprate office.

very helpful review.
Anonymous on 2012-03-18:
I have a friend who always eats ice cream with a fork
clutzycook on 2012-03-18:
I only eat ice cream with a fork at birthday parties, LOL.
Anonymous on 2012-03-18:
Some places just don't give a fork anymore.
JISCal2 on 2012-03-18:
LOL J4A!

Dairy Queen blizzards were made for spoon eating. They are thick, but not THAT thick.
ontario_girl on 2012-03-18:
I can see giving you a smaller spoon, but no spoon at all?! That's just silly.
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Commercial
Posted by on
Rating: 1/51
PADUCAH, KENTUCKY -- The commercial with the 2 cave men is disturbing to me and I see it as a bad commercial for children to see. More violence...
     
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FoDaddy19 on 2012-02-13:
I recommend that you simply change the channel if you don't want your kids to see it.
onlooker on 2012-02-13:
You could turn the commercial in to a teaching moment and discuss why it is disturbing, or for young children modify the message. You can control what you let in to your home, and you can control how to accept the message.
Starlord on 2012-02-14:
You don't say where you are, but we haven't seen that ad in over a year now, in Washington.
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Kittens in a bubble.
Posted by on
MINNEAPOLIS, MINNESOTA -- This is the worst commercial I have ever seen. To me this is animal abuse and the commercial should be taken off the air. Who ever gave the go ahead for this commercial needs a lot of help. All babies are helpless and this commercial is sending a BAD message.
     
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Kris10 on 2011-12-29:
What commercial? I don't have a TV. Could you describe it?
Anonymous on 2011-12-29:
I think the OP is referring to this commercial

http://www.youtube.com/watch?v=6eibkUoRdOM
Cwazychicken on 2011-12-29:
Its not abuse, its just photography, theres a lot of things people can do digitally now. Heck these days, actresses don't have to do nude because they can digitally put something else in that's not theirs!
Anonymous on 2011-12-29:
In the movie "Breaking Dawn" they digitally made it look like Kristen Stewart lost a lot of weight. She didn't have time to lose weight for certain scenes. It's amazing what technology can do nowadays
Starlord on 2011-12-29:
Shorty is right. William Shatner wanted to re-shoot some scenes in Star Trek VI - the Undiscovered Country because his behind was huge. They reduced his weight via computer a whole lot cheaper than re-shooting the scenes. I am sorry if the commercial offends you, but the idea of a commercial is to implant the product in your mind, and here you are discussing it here. There are other matters much more important in the world than a computer generated impossibility.
Kris10 on 2011-12-29:
LS, I can't watch those at work, perhaps I'll try when I get home tonight.
Slimjim on 2011-12-29:
I'm going to just throw this out there, but perhaps those kittens aren't really in the bubbles and it's just trick photography.
Anonymous on 2011-12-29:
Obviously, it's impossible to blow a bubble with a kitten inside of it. The commercial is for entertainment only. It's not animal abuse because it could NEVER happen
Venice09 on 2011-12-29:
I think the people who complain about DQ commercials are missing the point. Their slogan is "So good, it's ridiculous". And that's exactly what the commercials are.. Ridiculous!

They are not to be taken seriously.
trmn8r on 2011-12-29:
I think at DQ they would be proud if it were considered "ridillyous".

It isn't possible to create a bubble with a live kitten in it, so this isn't animal abuse.
*Brenda* on 2011-12-29:
So are you saying I've been trying to make a bubble with a kitten inside it forever because of this commercial and it CAN'T be done?
FoDaddy19 on 2011-12-29:
As others have pointed out, it's pretty much impossible to do what is being shown in that commercial, the OP can rest easy knowing that any attempt to replicate putting a cat in a bubble will not be successful.
JayByJay on 2011-12-29:
It's worth noting that the OP is also saying it wouldn't be animal abuse if those were full grown cats.
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Coupon
Posted by on
DECATUR, ILLINOIS -- 10/12 Went to the Dairy Queen on Martin Luther King Dr Decatur IL took the coupon we had cut out of paper for buy one get one free. we were informed the item was on sale so they would not honor the coupon. I think this is a way for the manager of this store not to have to give this item free. if these coupons are from headquarters I think they should be honored we were not very happy will not probably be back!!!!
     
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Kris10 on 2011-10-13:
Unfortunately, I'm sure there's a clause on the cupon that says something to the effect of only valid at participating locations. I'd venture a guess to say that this place isn't. The next time you have a cupon like this? Maybe call ahead to see if they'll honor it.
trmn8r on 2011-10-13:
Yes, this sounds like a "paticipating locations" type deal. If the item was truly on sale, I can see the place refusing the coupons. Not because I agree with it, but because this is my experience in my life.
trp2hevn on 2011-10-13:
This sounds more to me like you can't combine discounts. If the reason that they gave you was because it was on sale then you would be getting 2 discounts.
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Not honoring promotions
Posted by on
They advertise the burger combo with mini blizzard for 5 bucks. Okmulgee OK. store says they don't have to honor the price for whatever reason. Don't put a commercial on t. v. if your stores won't be following the advertisement.
     
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ticia232 on 2011-09-11:
All commercials for any chain say at participating places. It sounds like this place was not participating. Yes, it is annoying when you find out that they are not, but I have found that most places will point you to a place that is participating.

Case in point, I was working for Wawa when there was a penny shortage in the '90s. We got so much response before the shortage was said on a commercial that Wawa was giving a free coffee (for a certain amount of pennies being given in) that my store was deemed NOT A PARTICIPATING STORE.
trmn8r on 2011-09-11:
This is very common with franchises - the fine print in the ads says "at participating locations." I think this has been going on for decades.

I agree that it is frustrating.

Starlord on 2011-09-12:
A dead giveaway is the words 'participation and pricing may vary.'
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Foreign matter in milk shake
Posted by on
Bought a strawberry shake off interstate exit close to Charles City Virginia. There were foreign brown objects in it. My stomach is permanently turned against Dairy Queen.
     
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olie on 2011-09-08:
Might those have been strawberries?

Sometimes, a few berries among my home-frozen ones end up looking brown. I know they weren't that way when I froze them.
Skye on 2011-09-09:
What did this foreign matter look like?
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No chicken
Posted by on
BRANDON, MISSISSIPPI -- We order over 70.00 worth of food. Got home and we were missing a chicken basket and one of our other chicken baskets didn't have chicken. How does that happen? I can tell you, young kids working with no adult supervision. Flirting instead of paying attention.
     
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olie on 2011-07-05:
This sounds like situation where I'd be sure to check the order. $70 worth of food? I'd look at each item to make sure it's there.

Good luck receiving satisfaction.
Skye on 2011-07-06:
Did you go call them to let them know they left out chicken?

They cannot attempt to correct what they are not made aware of.

clutzycook on 2011-07-06:
Wow. $70 worth of DQ food. Just to point out, adults with supervision screw up from time to time too. It's not just the "kids." An order that large, I'd assume from the get-go that there's going to be something missing and would check everything before I set foot out of the store.
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Dilly Bars
Posted by on
For years we have eaten your Dilly Bars, and today when we ate one the ice cream was all grainy and tasted awful and on the bag it says it's made with Soy and they have always been so nice and creany - we will never eat them again unless they are like you made before.
     
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Slimster on 2011-06-11:
I recall getting these treats as a kid for the whopping price of 19 cents! Haven't had them for a number of years, but would still be near the top of summer treats in my opinion. Too bad they've changed the formula.
madconsumer on 2011-06-11:
I too used to eat these! have not had one in years, looks like they changed the formula, and not for the better.

very helpful!
Anonymous on 2011-06-12:
Nobody has explained to me what a dilly bar is yet
madconsumer on 2011-06-12:
a dilly bar is an ice cream treat on a stick. genreally vanilla ice cream covered with chocolate.

picture posted in community forum.
Anonymous on 2011-06-12:
good review, I think how it taste's/quality is the focal point here. (Nutritional facts aren't the issue in this complaint)
Anonymous on 2011-06-12:
It is an issue, Ashley, because the OP claims the soy affects the flavor and texture
madconsumer on 2011-06-12:
exactly AFR!! +1000

flavor and texture is not nutritional.
Venice09 on 2011-06-12:
The issue is ingredients, as the OP is blaming the taste/texture on soy. The ingredients just happened to be listed in DQ's Nutrition Calculator.
Churro on 2011-06-13:
Right on AshleyFurnitureRules!!! +1001
Skye on 2011-06-11:
I've never had a Dilly Bar, so I cannot comment about this horrible taste you are talking about. How about contacting Dairy Queen, and asking them why the change and that you are no longer happy with the taste.

Here is the link to contact Dairy Queen:

http://www.dairyqueen.com/us-en/talk-to-dq/contact-us/
Anonymous on 2011-06-11:
Our boss quite often brings dilly bars back in the afternoon during the summer, and I've never noticed a change. I wonder if it was an isolated incident? Hopefully so, because dilly bars are a favorite of ours. Good review!
Anonymous on 2011-06-12:
What's a 'dilly bar?'
Anonymous on 2011-06-12:
It's where pickles go to have a drink...:o)
Anonymous on 2011-06-12:
Dirm, are you sure you want to be a nightclub comedian?
Anonymous on 2011-06-12:
It's not grade-A material, but it was the first thing that came to my mind.
Mrs. V on 2011-06-12:
I beleave that Dilly Bars have contained soy sense 1983 (Dilly Bars came out in 1955).

The Dilly Bar that the OP got may have been 'old' and they ice cream may have started breaking down.
Venice09 on 2011-06-12:
According to DQ's Nutrition Calculator, a Chocolate Dilly Bar contains: Milkfat and nonfat milk, sugar, corn syrup, whey, microcrystalline cellulose, mono & diglycerides, cellulose gum, polysorbate 80, carrageenan, guar gum, artificial flavor, vitamin A palmitate. Coating: coconut oil, sugar, soybean oil, cocoa powder, whey powder, palm oil, anhydrous milk fat, cocoa processed with alkali, sorbitan tristearate, soya lecithin, artificial flavor. Contains: Soy, Milk

The main ingredients are milk and sugar. I'm not sure why soy is mentioned unless it refers to the soybean oil in the coating. I don't think the grainy, awful taste had anything to do with soy. Maybe the bar was old or refrozen.
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Chewing Gum While Cooking
Posted by on
I went through drive through ordered food then I pulled around front of Dairy Queen at Navasota Texas on04-21-11 in the evening. The cook was chewing gum and cooking at the same time. I think the lady was in the wrong. I almost did not eat the food I ordered. Would you let that Dairy Queen know. there is only one Dairy Queen in that town. thank you for your time. James ps when someone chews gum they tend to spit and I do not like spit from someone else on my burger.
     
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Venice09 on 2011-04-21:
Why would chewing gum bother you?

People aren't going to be happy until robots take over the retail and service industries.

Not the OP, just people in general.
momsey on 2011-04-21:
I'm not getting why it's wrong to chew gum while cooking. Could you please explain?
Anonymous on 2011-04-22:
Food handlers should not chew gum while handling or around food. It's just gross and unsanitary. I can't imagine the owner of this DQ condones such behavior.

Good review.
Anonymous on 2011-04-22:
Interesting that this review was posted.. I've been doing some research on opening a business and chewing gum while handling food is considered unsanitary and can be found in the safe food handling guidelines.

I imagine it happens in many establishments though and I don't think it's something I would think twice about or would stop me from ordering food.

RestaurantGuy on 2011-04-22:
While chewing gum is considered unsanitary most health departments will not enfore it. Me personally I do not allow my cooks to do it due to the way it can be perceived by my guests. This review is a perfect example of why
localgod on 2011-04-22:
"Would you let that Dairy Queen know?" We're sorry Birdman, we do not do that here. Besides, chewing gum while cooking is not unsanitary.
Anonymous on 2011-04-22:
Good point, Local.
Unless they are chewing the gum like Nellie the Cow, I would much rather see that than seeing them constantly talking over the food with a co-worker.
McDonald's comes to mind.
Anonymous on 2011-04-22:
localgod, if chewing gum is not considered unsanitary, it wouldn't be found in the safe food handling guidelines. Also, I'm fairly confident RG's answer is spot on, considering he's in the biz.
Anonymous on 2011-04-22:
Who is Nellie the Cow, L? :)
Slimjim on 2011-04-22:
I have to agree with the poster here. Chewing gum is pretty much not allowed in most working environments in general. A job where you are seen and serving the public, and your service is cooking their food? No way does that look professional or sanitary. Maybe there technically isn't a problem, but perceptional- it would never be happening if I owned an eatery.
Anonymous on 2011-04-22:
Don't get technical, JC. *smiles*
If the cook was chewing the gum where the OP could notice then it could be unsightly hence my Nellie the Cow reference.

As stated earlier this week, "nothing good happens at the drive through these days".
Anonymous on 2011-04-22:
LOL..when I read your comment it reminded me of this gal I used to work with wayyyy back in my youth. She smacked and popped her gum like nobody's business, I always wondered what she'd do if it ever flew out her mouth and landed in someone's patty that was frying on the grill, but to my knowledge that never happened.
Ytropious on 2011-04-21:
Even if the gum found its way out of the cook's mouth I have every reason to believe they would throw away the contaminated food. You have just as likely a time of finding finger nails in your food with that kind of logic.
jktshff1 on 2011-04-22:
Interesting, I've never thought of chewing gum as unsanitary, tobacco maybe, with the spit and all.
trmn8r on 2011-04-22:
The OP may believe that someone cooking at DQ isn't capable of cooking and chewing gum at the same time.
trmn8r on 2011-04-22:
Absolutely, jktshff1 - the spitting is bound to put anyone off. It's hard to control spit.
Anonymous on 2011-04-22:
I tried some Copenhagen once on a dare...I've never been so violently sick so fast in my entire life.
Venice09 on 2011-04-22:
Jkt, you beat me to it. Tobacco would be a different story. The spitting would be unsanitary. But if the day ever comes when I have to complain about someone chewing gum in a proper manner, then I'm never leaving the house again. There are different ways to chew gum, and assuming someone is not chewing like Nellie the Cow (thanks, Lsal), or snapping bubbles, then what business is it of mine what goes on inside someone else's mouth? It's what comes out of mouths that bothers me, especially when there's no connection to the brain.

My guess as to why it's considered unsanitary in food handling guidelines is that the gum might fall into the food. But seriously, what are the chances? As Lsal said, it's better than the cook talking to coworkers, which is more likely to create a spit situation.
trmn8r on 2011-04-22:
Venice -> you made me think of the Seinfeld where Kramer returns to work for H&H Bagels, after a multi-year absence. At some point in kneeding bagel dough, his gum falls into the dough. It makes quite a mess.
Venice09 on 2011-04-22:
See!.. that can only happen in TV Land!
Anonymous on 2011-04-21:
good review, very helpful
Anonymous on 2011-04-21:
Back in the day short order cooks used to flip burgers and scramble eggs with a cigarette between their lips. I much prefer them chewing gum, but that's just me.
Venice09 on 2011-04-21:
I'm thinking Mel from Mel's Diner. I don't remember if he smoked, but I do remember his T-shirt.
Venice09 on 2011-04-21:
If I was uncomfortable with a gum chewing cook, I just wouldn't go there anymore. I think a person has the right to chew gum. Yes, even a cook. Maybe he chews it for a reason, like dry mouth.
Sarah Rhapsodos on 2011-04-22:
OK. There's not a problem with that, would you have preferred that the cook was smoking a cigarette?
jktshff1 on 2011-04-22:
I would appreciate an explanation of why that would bother you.
getoverit on 2011-04-22:
I don't see why chewing gum would be a probllem. But, like Venice says, you always have the option of not going there anymore.
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