DQ has a new commercial - a cartoon with 2 cavemen - 1 holding a rock and the other holding a torch. The man holding the torch trades with the man holding the rock, then uses the rock to knock out the other man and take back the torch, leaving him with both the torch and the rock. DQ is supposed to be a family oriented business - what kind of message is this sending to our children? I plan to write the company and complain - certainly on principle, I will not visit another DQ - this is not their first such "poor taste commercial".
GIDDINGS, TEXAS -- I am so done with the Dairy Queen in Giddings, Texas. On 03.15.10 we placed our lunch order at the drive-through and pulled around to the window. There was one car in front of us waiting for their order. In the meantime cars filled the line behind us. Seventeen minutes after placing our order with only one car in front of us it was our turn at the window. The kid at the window wanted to take our money, but we questioned the price and he said that we had ordered 3 burgers and 2 drinks, we repeated the order of 2 burgers and 2 drinks and again he said "that's 3 burgers".
We then ask for the manager. I repeated the problem to the manager and told her that it had been 17 minutes since we placed our order. With a blank stare on her face she mumbled "I'm sorry" in a very, very low voice. I then ask if our order was ready and she said, "No, it's not ready yet." We then told her to forget it... She never said a word! I watched her close the window with her mouth just a flapping as we drove off. I hope whomever owns the Dairy Queen in Giddings takes another look at this so called manager.
YORKTOWN, TEXAS -- My trip with my granddaughter to DQ to get their advertised $5.00 Hunger Buster, Fries, Med. Drink and Blizzard was a big joke because even though it was posted on their drive through menu and on their big menu board inside, I was told that we could not order that because it wasn't available at this date. There was no dates on the boards as to when this special would run.
We landed out purchasing the advertised meal which cost me $17.82. Some 'Special'! Why is it that my son in South Texas could get this meal for the advertised $5.00 price but it was unavailable for us at the same price because it was not the 'right date'? The Dairy Queen I am speaking about is in Yorktown, Texas.
BOWLING GREEN, KENTUCKY -- I just got home to what I thought would be an above average fast food meal, after all, it cost $8.23. I asked for 2 regular hamburgers dressed hold the mayo, 1 large french fry, and a medium coke at a local drive through. I was asked "Do you want lettuce, tomato, pickle, onion, ketchup, mustard?" which I answered yes to all thinking that's what dressed means. I received my total and was shocked to see that it was the same price as a local buffet chain. I got my receipt to see that the lettuce and tomato cost 30 cents ea. totaling $1.20. What I actually got was 2 hamburgers with mayo, lettuce that looks like the garnish on a buffet, tomatoes, and nothing else.
After doing the math I was sold 2 plain hamburgers for $1.59 ea. When does a plain hamburger cost that! Where is the deal in today's economy? I don't eat fast food very often, so I am picky, but all three major restaurant chains' quality is a bust, and the fourth one went to round burgers instead of the old fashion square ones made fresh. More families need to heed this review because the only competition I see in the fast food business is the race to imperfection.
BLOOMINGTON, CALIFORNIA -- I ordered a cake from the Bloomington, Ca. store the day before and I was unsure the guy (in his 40's) behind the counter understood me. I went as far as to pointing out the cake I wanted on the wall and said "I want it just like this one here." I advised him I needed it the next day. He asked his manager and she signed off on it. He asked "What time do you need it?" I responded "What time do you open?" He said 9:30AM then the mgr corrected him and said 10AM. I agreed to 11AM (just to give them some extra time).
I arrived at 11:48AM and the cake was not ready yet. To top it off they decorated it WRONG! I told the mgr who was finishing it the entire story from the day before. She said "Do I want to wait for them to fix it?" I told her "Yes" because I NEED the cake. I asked her "Wasn't it supposed to be ready at 11AM?" She stated it was just a little after.
I responded by saying "You mean a little before 12 NOON!". She fixed the cake and it was the ugliest cake I had ever seen. I had no choice but to take it since my wife's B-Day Luncheon was in half an hour. Bottom line is DON'T TRUST DAIRY QUEEN TO GET ANYTHING RIGHT!!!
ANGOLA, INDIANA -- My advice for many people who think about working at a Dairy Queen in Angola is don't because they treat you like crap if you are honest. Yes I did tell on a lot of people but that was because they were stealing or giving free food out and I thought being honest is the number one thing in a job but not at Dairy Queen. Also if you decide to eat there don't order kitchen food. No one uses gloves and there are many guys that use the restrooms and come back and cook with their bare hands. It's gross. I am telling you this from experience and they stand there and pick through the food before they serve it.
MADISON HEIGHTS, VIRGINIA -- I ordered a birthday cake for my wife on picked it up from Dairy Queen on my way home. The young lady that helped me over the phone sounded nice and polite. When I arrived at the store to pick up my cake I was in store for a "rude awakening". The young lady at the counter let me stand there for a second as she was apparently upset from her dialogue with the other worker about somebody who did not show for work. Well I as the consumer received all the recourse of her disappointment.
I informed her that I was there to pick up a cake and she responded "Under what name" as she walked away from the counter I assumed to get the cake. When she returned she still had that same rude look on her face as she basically elevated her voice and asked "What is supposed to be on the cake." At that point I hesitated before answering in disbelief that she was just so rude.
She ranged up the order and never looked up and handed me my receipt afterwards. I was smiling hoping that it would encourage her to smile but it did not work. Well she non-verbally handed me my receipt and did not say anything after the transaction. It is a good thing that "Thank You" is on the receipt and the receipt even states, "Visit again."
WALNUT GROVE, LANGLEY, BC -- A few hours ago I ordered a small Cookie Dough Blizzard with extra Smarties. The lady who took my order was cold, avoided eye contact, and did not thank me for my purchase. Also, there was no cookie dough in my Blizzard, and the ice cream was very watery. The lineup was too big and would have taken me too long to wait for the staff to make me a new one, and I was so turned off by the worker's lack of interest that I couldn't be bothered.
Furthermore, as I was driving home eating my sub-par Blizzard, one of my bites contained a plastic shard. Needless to say, I threw the rest of the $4.91 Blizzard out. I think DQ has a lot of great things going for it, especially in the summertime, but if this kind of customer service continues, they will lose crucial summer business. Unfortunately, I do not plan to return to DQ in the near future. Thank you for your time.
SLIPPER ROCK, PENNSYLVANIA -- My family stopped at the DQ in Slippery Rock, PA on our way home last week. My husband ordered a tropical blizzard, my four year old a chocolate milkshake, and myself a brownie batter blizzard. Both my child and I got very ill - let's just say we were hugging the porcelain god... What a coincidence that the two of us that had products made with chocolate ice cream are the ones that got sick. I expressed my disappointment to DQ and only received a standard corporate response of how sorry they are about my experience. I won't be going back to DQ for a long time....
HARRISBURG, PENNSYLVANIA -- I have never been so disrespected by an employee as I was tonight all over misunderstanding on his part. Me and my family have always visit Dairy Queen for years and this was the first time and the last that someone was so rude and so disrespectful.
I wish no harm to him but we will never go back there again and the boss was right there. He did nothing to defuse the situation while his employee was yelling all over the counter at me. I can bet if I was a man nothing like that would have ever happened like that. I would never ever go there again.