I am very upset by your advertising.
2 Replies - Latest reply on 07/08/2010Add reply
Your ads ALWAYS make the men look like idiots
and the women ALWAYS taking advantage of them.
It doesn't set a good example to our youth, who
have enough problems growing up in this crazy
LINCOLNTON, NORTH CAROLINA -- I was at the Dairy Queen in Lincolnton, N. C. and have been going there everyday since they have been open and have not had a problem until today (5/23/10). I was in line behind a lady who was getting mistreated badly due to there being no change in the draw to be given to her. So I had to wait a total of 20 minutes before getting served my order because of the person behind the register not being able to give the lady change. Once given the change I had to wait cause the lady the was there this was between 4:30-5 P.M. wouldn't serve anybody and walked away. She was really rude to the cashier and to the customers in the store that was waiting. This situation should be taken care of asap. One thing I can say is the young boy behind the counter was really respected and apologized for everything even though he wasn't at fault for any of it. Thank you for your time and cooperation and to note I am refusing to shop at this store ever again and I am letting everybody I know to not go there because of the service of the one lady behind the counter. 5 Replies - Latest reply on 05/24/2010Add reply
My daughter and I just visted the store on 13th st Norfolk Ne ... the employees that work at this store on may 22 2010 were the rudest people I have ever dealt with ,,, they really needed an attitude adjustment !!!! 5 Replies - Latest reply on 05/23/2010Add reply
The most miserable, unattentive and out right nasty employees in the history of fast food. The chain on the corner of Barnes & Cornell in NW Portland is THE worst fast food outlet in the history of eating fast food. NEVER, and I mean NEVER get it right in addition to the outright NASTINESS of their management and their employees. They ought to just shut that store down and start all over again. Do you think Warren Buffet Cares? HELL NO!2 Replies - Latest reply on 05/15/2010Add reply
GIDDINGS, TEXAS -- I am so done with the Dairy Queen in Giddings, Texas. On 03.15.10 we placed our lunch order at the drive thru and pulled around to the window.
16 Replies - Latest reply on 03/15/2010Add reply
There was one car in front of us waiting for their order. In the mean time cars filled the line behind us. Seventeen minutes after placing our order with only one car in front of us it was our turn at the window. The kid at the window wanted to take our money, but we questioned the price and he said that we had ordered 3 burgers and 2 drinks, we repeated the order of 2 burgers and 2 drinks and again he said "that's 3 burgers" we then ask for the manager. I repeated the problem to the manager and told her that it had been 17 minutes since we placed our order. With a blank stare on her face she mumbled "I'm sorry" in a very very low voice. I then ask if our order was ready and she said no, it's not ready yet. We then told her to forget it......she never said a word!
I watched her close the window with her mouth just a flapping as we drove off. I hope whomever owns the Dairy Queen in Giddings takes another look at this so called manager.
Terrible treatment at Madison, AL DQ
MADISON, ALABAMA -- Yesterday afternoon my family and I headed to DQ for some ice cream. We arrived and placed our order with an unfriendly employee who didn't even respond when I said "thank you" as she handed me my receipt. ... read full review11 Replies - Latest reply on 01/25/2010
BOWLING GREEN, KENTUCKY -- I just got home to what I thought would be an above average fast food meal, after all, it cost $8.23. I asked for 2 regular hamburger's dressed hold the mayo, 1 large french fry, and a medium coke at a local drive thru. I was asked do you want lettuce, tomato, pickle, onion, ketchup, mustered, which I answered yes to all thinking that's what dressed means. I received my total, and was shocked to see that it was the same price as a local buffet chain. I got my receipt to see that the lettuce, and tomato cost. 30 cents ea. totaling $1.20. What I actually got was 2 hamburgers with mayo, lettuce that looks like the garnish on a buffet, tomatoes, and nothing else. after doing the math I was sold 2 plain hamburgers for $1.59 ea. When does a plain hamburger cost that! Where is the deal in today's economy? I don't eat fast food very often, so I am picky, but all three major restaurant chains quality is a bust, and the forth one went to round burgers instead of the old fashion square ones made fresh. More families need to heed this review, because the only competition I see in the fast food business is the race to imperfection.8 Replies - Latest reply on 01/25/2010Add reply
ANGOLA, INDIANA -- My advice for many people who think about working at a Dairy Queen in Angola is don't because they treat you like crap if you are honest. Yes I did tell on a lot of people but that was because they were stealing or giving free food out and I thought being honest is the number one thing in a job but not at Dairy Queen. Also if you decide to eat there don't order kitchen food no one uses gloves and there are many guys that use the restrooms and come back and cook with their bare hands its gross.
8 Replies - Latest reply on 08/31/2009Add reply
I am telling you this from experience and they stand there and pick through the food before they serve it.
MADISON HEIGHTS, VIRGINIA -- I ordered a birthday cake from my wife on picked it up from Dairy Queen on my way home. The young lady that helped me over the phone sounded nice and polite.
3 Replies - Latest reply on 07/27/2009Add reply
When I arrived at the store to pick up my cake I was in store for a "rude awakening." The young lady at the counter let me stand there for a second as she was apparently upset from her dialogue with the other worker about somebody who did not show for work. Well I as the consumer received all the recourse of her disappointment. I informed her that I was there to pick up a cake and she responded "under what name" as she walked away from the counter I assumed to get the cake. When she returned she still had that same rude look on her face as she basically elevated her voice and asked "what is supposed to be on the cake." At that point I hesitated before answering in disbelief that she was just so rude. She ranged up the order and never looked up and handed me my receipt afterwards. I was smiling hoping that it would encourage her to smile but it did not work.
Well she non-verbally handed me my receipt and did not say anything after the transaction. It is a good thing that "Thank You" is on the receipt and the receipt even states, "Visit Again."
There is no good management at this Dairy Queen in Du Quoin, IL. The tables, floor, counters' are filthy, and the restroom are not much better they also have ice on the floor.
3 Replies - Latest reply on 06/28/2009Add reply
This Dairy Queen needs to be seen by the health department so they can close it and get it cleaned up with some new management that really cares'.
They do need more help, to keep this DQ in tip top shape.
WALNUT GROVE, LANGLEY, BC -- A few hours ago I ordered a small Cookie Dough Blizzard with extra Smarties. The lady who took my order was cold, avoided eye contact, and did not thank me for my purchase. Also, there was no cookie dough in my Blizzard, and the ice cream was very watery. The lineup was too big and would have taken me too long to wait for the staff to make me a new one, and I was so turned off by the worker's lack of interest that I couldn't be bothered. Furthermore, as I was driving home eating my sub-par Blizzard, one of my bites contained a plastic shard. Needless to say, I threw the rest of the $4.91 Blizzard out. I think DQ has a lot of great things going for it, especially in the summertime, but if this kind of customer service continues, they will lose crucial summer business.
4 Replies - Latest reply on 06/02/2009Add reply
Unfortunately, I do not plan to return to DQ in the near future. Thank you for your time.
ANCHORAGE, ALASKA -- I ordered a banana split and took a bite of the pineapple, which tasted like tin. I thought I would try the other end, so I got a spoonful of banana, chocolate and ice cream. I gagged as soon as I started chewing. The taste was horrible. I looked at the other half of my banana and there was actually mold growing on the hardened end!!! I called and talked to the manager and was told that that indeed was gross. Very poor customer service!
7 Replies - Latest reply on 05/31/2009Add reply
They did offer a refund or replacement within 24 hours.
Something needs to be done!
12510 VALLEY VIEW ST GARDEN GROVE, CA 92845-2006, CALIFORNIA -- We are loyal customers of Dairy Queen. We LOVE your ice cream; we are the biggest Dairy Queen fans in the world and never trade you for anyone else. Although, there has always been a bad experience ... read full review2 Replies - Latest reply on 05/30/2009
SLIPPER ROCK, PENNSYLVANIA -- My family stopped at the DQ in Slippery Rock, PA on our way home last week. My husband ordered a tropical blizzard, my four year old a chocolate milkshake, and myself a brownie batter blizzard. Both my child and I got very ill - let's just say we were hugging the porcelain god... what a coincidence that the two of us that had products made with chocolate ice cream are the ones that got sick. I expressed my disappointment to IDQ and only received a standard corporate response of how sorry they are about my experience.
3 Replies - Latest reply on 05/29/2009Add reply
I won't be going back to DQ for a long time....
HARRISBURG, PENNSYLVANIA -- I have never been so Disrespected by an employee as I was tonight all over misunderstanding on his part, Me and my Family have always visit Dairy Queen for years and this was the first time and the last that some one was so rude and so Disrespectful I wish no harm to him but we will never go back there again and the Boss was right there he did nothing to defuse the situation while his employee was yelling all over the counter at me I can bet if I was a Man nothing like that would have ever happened like that I would never ever go there again.12 Replies - Latest reply on 05/18/2009Add reply
JESUP, GA, GEORGIA -- MY FAMILY AND I WENT INTO THE DAIRY QUEEN LOCATED JESUP GA HWY 84. THIS IS THE SECOND TIME I OBSERVED THE WORKERS. THEY HANDLE MONEY DONT WASH HANDS AND TOUCH THE FOOD WE ARE ABOUT TO EAT. THE GIRL HAD OLD CHOCOLATE STUCK TO HER HANDS THAT MUST OF BEEN LIKE THAT FOR HOURS. AND THAN WHEN ASKED TO WASH HER HAND SHE GOT UPSET. THE MANAGER ALSO DONT WASH HANDS. AFTER I COMPLAINED SHE PUT ON GLOVES. BUT PEOPLE THINK HOW MANY PEOPLE HAVE ATE FOOD FROM THIS NASTY PLACE. ITS A SHAME THE OLD OWNERS DONT HAVE IT ANYMORE. I AM TELLING EVERYONE ABOUT THIS PLACE AND HOPEFULLY PEOPLE WILL BE AWARE OF THIS DIRTY NASTY PLACE.10 Replies - Latest reply on 05/01/2009Add reply
PORT NECHES, TEXAS -- My daughter attends school near a Dairy Queen and she goes there every day after school along with many other students. Today I was informed that my daughter was told to SHUT THE **** up by a Dairy Queen manager. I was very upset to hear this. I don't even talk to my daughter like that and don't expect anyone else to.
20 Replies - Latest reply on 04/01/2009Add reply
At first I didn't believe it but others confirmed it. I will get to the bottom of this!
In a hurry dropped son (student) off by University, the coach was going to pick him up there. He only suggested that as a drop off so he could grab a bite while waiting and it was convenient and familiar landmark. He was approached by a MX man (manager) saying that he was seen asking for money and to get off the premised or police would be called. He and his girlfriend (international student Japan) had enjoyed many a burger there so he did not think anything about using it as a meeting place. They essentially ran him off the premises... so much for the team stopping by after practice, not a place we could even recommend. I need to contact DQ HQ
9 Replies - Latest reply on 03/19/2009Add reply
It became even more convoluted after that...
SAN AUGUSTINE, TEXAS -- I am writing this because I am tired of going to Dairy Queen in San Augustine and Hemphill, Texas and having to wait forever for my order to be taken. Also the Dairy Queen in San Augustine, Texas is more likely than no to be out of ice cream. Tonight, I tried for over an hour to place an order by phone and got a busy signal, when they finally answered, a girl was talking to someone in the background and hung up on me. In this economy, it would seem to me that Dairy Queen and other places of business would be more caring of their customers.
5 Replies - Latest reply on 06/03/2009Add reply
San Augustine, Texas 75972
I first would like to say I like everything Dairy Queen offers, the food and service except that it does not stay open late enough at night. We like to go after church but it closes at 9:00 and we don't get out of church until 9:00. My husband is the pastor of a church in Jeanerette, La. with about 150 members and we like to go out for fellowship after services, we usually have to go to Burger King because they are the only local hamburger place that stays open late. Could you consider having the Dairy Queen in New Iberia on Lewis street stay open until at least 10:00.
1 Replies - Latest reply on 02/14/2009Add reply
Thanks for your consideration and time.
Mrs. Carolyn Lyle