Dairy Queen, Inc. - Page 3

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No chicken
Posted by Repol ulul on 07/05/2011
We order over 70.00 worth of food. Got home and we were missing a chicken basket and one of our other chicken baskets didn't have chicken. How does that happen? I can tell you, young kids working with no adult supervision. Flirting instead of paying attention.
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Posted by olie on 2011-07-05:
This sounds like situation where I'd be sure to check the order. $70 worth of food? I'd look at each item to make sure it's there.

Good luck receiving satisfaction.
Posted by Skye on 2011-07-06:
Did you go call them to let them know they left out chicken?

They cannot attempt to correct what they are not made aware of.

Posted by clutzycook on 2011-07-06:
Wow. $70 worth of DQ food. Just to point out, adults with supervision screw up from time to time too. It's not just the "kids." An order that large, I'd assume from the get-go that there's going to be something missing and would check everything before I set foot out of the store.
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Dairy Queen in Greer, SC Stinks
Posted by SFL on 06/27/2011
GREER, SOUTH CAROLINA -- I had gotten an excellent on in Richmond Hill, GA & thought I would like to have another. I was extremely disappointed in the second one in Greer. The poster showed whole strawberries covered in chocolate but when I got min it had about a tablespoon of strawberry syrup and no strawberry in sight. I complained and the "manager" said that's the way we make them here. I emailed the main office and was told that my complaint had ben sent to the powers that be and that was the last of that! I have grandchildren whom I would take there if the products were as advertised. I can get the same thing at McDonalds for 1/4 the price. No more DG for us!!!!!!!!!!
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Posted by trmn8r on 2011-06-27:
This is an excellent point. All locations are not the same for some franchises. As the manager said "this is the way we make them here."

They can probably get away with that, but look how it affects a loyal customer like you.

Thanks for stopping by - good review and details.
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Ripped off for the second time....
Posted by James8351 on 06/26/2011
SANFORD, NORTH CAROLINA -- I have been a valuable customer at DQ for quite some time now. Recently, however, I drove to the Dairy Queen in my town of Sanford, NC, and I had some problems. I bought a large oreo cheesequake blizzard and paid for extra ingredients, but when I started eating it there were barely any oreos and now cheesecake at all. I went to the register to see why this happened and they told me it had plenty of it all in there. I showed them it but they still said the same thing. I was a bit angry but it didn't bother me until they did the exact same thing the very next time I went. I paid the same extra money and I still got ripped off by the same people. This kind of service is what made my favorite fast food chain go to one of my least favorite.
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Posted by Anonymous on 2011-06-26:
I can empathize. I hate it when my mouth is all ready to savor something and am denied the eagerly anticipated pleasure myself. Time to look elsewhere to satisfy that sweet tooth craving.
Posted by old fart on 2011-06-26:
Time to switch to SNUS...!
Posted by trmn8r on 2011-06-26:
It stands to reason that if you went back, and the same people were working, that your experience would be identical. Correct?

The question I have, or the first one, is has something changed? Have you ordered the same thing and gotten more in the past?

The second question is, what is a "valued customer"?
Posted by Anonymous on 2011-06-26:
It must be the location, because our local DQ always has an abundance of ingredients without having to pay and request for extra. I wouldn't let these experiences diminish your fondness of DQ overall, but instead just that branch. Better luck somewhere else!
Posted by Anonymous on 2011-06-26:
great review, very helpful
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Dairy Queen Ice Cream is not Creamy
Posted by Disatisfied at Dairy Queen on 06/19/2011
I have been a Dairy Queen customer for over 30 years. I recently decided
to skip the local hot spot Cliff's Home Made Ice Cream because I did not want to stand in the long line. Low and behold the line at DQ was shorter. I was terribly disappointed in the turtle waffle bowl ice cream. It tasted like a watery substance and the waffle seem to be some cheap drilled down processed crap posing as a waffle. It sucked and I wouldn't doubt it if Dairy Queen like so many other producers and businesses are shafting their customers by producing less or different than what the customer was previously getting. It taste like crap to me and I will not have it again.
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Posted by drugdoc121 on 2011-06-19:
Try Ben n' Jerry's. Ordered a waffle ice cream cone after I can't tell you how many years. It was embarrassingly huge but delicious and the ice cream was yummy.
Posted by olie on 2011-06-19:
Unfortunately, drugdoc, many of us don't have a Ben & Jerry's right handy when the mood strikes. And even when we *are* near one--it's cost prohibitive for a family of 4 or more.
Posted by drugdoc121 on 2011-06-19:
I get it olie. I was one of four kids. Understood.
Posted by Anonymous on 2011-06-19:
drugdoc121 & olie> Believe me, I know! I was one of 13 children growing up. Places like that were reserved for once a year, usually on your birthday.
Posted by Mr mister on 2011-06-20:
Dairy Queen does not sell ice cream. No where on the menu does it say ice cream. I've never understood the attraction of DQ's iced chemicals.
Posted by GenuineNerd on 2011-06-20:
Dairy Queen is frozen custard, not ice cream. DQ once sold hand-dipped ice cream, under the "Queen's Choice" name, many years ago, but that was discontinued. No wonder the local ice cream place has the long lines...their product must be good.
Posted by GenuineNerd on 2011-06-20:
Or in the case of Ben & Jerry's, if there is no Ben & Jerry's ice cream store in your area, their products are sold in supermarkets. Maybe buy ice cream from the grocery store and eat it at home if you don't want to wait in a long line.
Posted by Anonymous on 2011-06-20:
I can't remember the last time I went to Dairy Queen. I prefer frozen yogurt anyways. A new frozen yogurt place just opened up near me and I've been dying to try it. Maybe I'll write a review when I finally do
Posted by Anonymous on 2011-06-20:
Baskin Robbins is another possibility.
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Dilly Bars
Posted by Kip5 on 06/11/2011
For years we have eaten your Dilly Bars, and today when we ate one the ice cream was all grainy and tasted awful and on the bag it says it's made with Soy and they have always been so nice and creany - we will never eat them again unless they are like you made before.
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Posted by Slimster on 2011-06-11:
I recall getting these treats as a kid for the whopping price of 19 cents! Haven't had them for a number of years, but would still be near the top of summer treats in my opinion. Too bad they've changed the formula.
Posted by madconsumer on 2011-06-11:
i too used to eat these! have not had one in years, looks like they changed the formula, and not for the better.

very helpful!
Posted by Skye on 2011-06-11:
I've never had a Dilly Bar, so I cannot comment about this horrible taste you are talking about. How about contacting Dairy Queen, and asking them why the change and that you are no longer happy with the taste.

Here is the link to contact Dairy Queen:

Posted by Anonymous on 2011-06-11:
Our boss quite often brings dilly bars back in the afternoon during the summer, and I've never noticed a change. I wonder if it was an isolated incident? Hopefully so, because dilly bars are a favorite of ours. Good review!
Posted by Anonymous on 2011-06-12:
What's a 'dilly bar?'
Posted by Anonymous on 2011-06-12:
It's where pickles go to have a drink...:o)
Posted by Anonymous on 2011-06-12:
Dirm, are you sure you want to be a nightclub comedian?
Posted by Anonymous on 2011-06-12:
It's not grade-A material, but it was the first thing that came to my mind.
Posted by Mrs. V on 2011-06-12:
I beleave that Dilly Bars have contained soy sense 1983 (Dilly Bars came out in 1955).

The Dilly Bar that the OP got may have been 'old' and they ice cream may have started breaking down.
Posted by Venice09 on 2011-06-12:
According to DQ's Nutrition Calculator, a Chocolate Dilly Bar contains: Milkfat and nonfat milk, sugar, corn syrup, whey, microcrystalline cellulose, mono & diglycerides, cellulose gum, polysorbate 80, carrageenan, guar gum, artificial flavor, vitamin A palmitate. Coating: coconut oil, sugar, soybean oil, cocoa powder, whey powder, palm oil, anhydrous milk fat, cocoa processed with alkali, sorbitan tristearate, soya lecithin, artificial flavor. Contains: Soy, Milk

The main ingredients are milk and sugar. I'm not sure why soy is mentioned unless it refers to the soybean oil in the coating. I don't think the grainy, awful taste had anything to do with soy. Maybe the bar was old or refrozen.
Posted by Anonymous on 2011-06-12:
Nobody has explained to me what a dilly bar is yet
Posted by madconsumer on 2011-06-12:
a dilly bar is an ice cream treat on a stick. genreally vanilla ice cream covered with chocolate.

picture posted in community forum.
Posted by Anonymous on 2011-06-12:
good review, I think how it taste's/quality is the focal point here. (Nutritional facts aren't the issue in this complaint)
Posted by Anonymous on 2011-06-12:
It is an issue, Ashley, because the OP claims the soy affects the flavor and texture
Posted by madconsumer on 2011-06-12:
exactly AFR!! +1000

flavor and texture is not nutritional.
Posted by Venice09 on 2011-06-12:
The issue is ingredients, as the OP is blaming the taste/texture on soy. The ingredients just happened to be listed in DQ's Nutrition Calculator.
Posted by Churro on 2011-06-13:
Right on AshleyFurnitureRules!!! +1001
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I scream, you scream, we all scream for ice cream.
Posted by on 04/30/2011
I love the blizzards from Dairy Queen, especially the strawberry cheesecake. My nephews and nieces love all of them as well. The problem is that the small size is still too large for them to finish in one sitting...and expensive. Those small sizes certainly aren't cheap by no stretch of the imagination.

Now they came out with the mini blizzard, and the size is absolutely perfect for the youngsters. I loaded em' all up in the back seat of the truck, and hit the local Dairy Queen. And for only $1.99 each! I'm not sure how long this promotion will last, but I'm glad they have it. Thanks Dairy Queen!
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Posted by Anonymous on 2011-04-30:
BTW...I still get the large size:)
Posted by old fart on 2011-04-30:
Our Dairy queen was taken over by Baskin-Robbins...
Too bad...
Posted by Anonymous on 2011-04-30:
We have a small town, but we still have a couple of Dairy Queens, one Baskin-Robbins, and a Cold Stone Creamery. I prefer Dairy Queen for the Blizzard, Baskin-Robbins for the malts, and Cold Stone when I feel like splurging.
Posted by Anonymous on 2011-04-30:
Is this promotional sale for participating locations only, or locations nationwide?

Since Coldstone Creamery closed here and Baskin Robbins is deemed much too expensive by many in town, our local Dairy Queen gets all the business. Blizzards are the # 1 bestseller. Our DQ is especially popular with our local sports teams and other groups after games and events as well.
Posted by Anonymous on 2011-04-30:
And isn't the blizzard called Strawberry Cheesequake?
Posted by Anonymous on 2011-04-30:
Ript> I believe you're right on the correct name, and I'm not sure if the mini blizzards are a nationwide promo or not? I would assume that they are, but you never know?
Posted by trmn8r on 2011-04-30:
This promotion sounds like a good idea, and the item sounds like a good one also.

I can buy a decent brand of premium ice cream for $3.00 a whatever-the-size-is-now. They can't sell a small treat for kids at $1.99??? Maybe not if they have to pay the employees to stand around picking their noses while waiting for customers...
Posted by DebtorBasher on 2011-04-30:
I haven't been to a Dairy Queen for such a long time. I have a Custard Stand right around the corner from me so I usually get something from there. But, Man-O-Man I used to LOVE those DQ Peanut Parfaits...and I loved their Ice Cream Sandwiches...you got me hungry from some DQ now. I have a DQ not too far from here........yummy...
Posted by Anonymous on 2011-04-30:
I wish we had one close by. I miss blizzards, but I'm sure my waist line doesn't.
Posted by DebtorBasher on 2011-05-01:
Nicole, I live right in the middle of DQ, Custard Stand, Honey Hut, 2 Baskin Robins and Krispy Kreme Donuts, Dunkin Donuts and Friendly's is right up the street from me.
Posted by DebtorBasher on 2011-05-01:
Not to mention all the FF places and family resturants...I'm surrounded by good smells!
Posted by Anonymous on 2011-05-01:
Wow, I'd be in trouble. I miss friendly's...my mom served at one in Pennsylvania when she was a teenager. Goodness..that's too many sweet places in one area!
Posted by Anonymous on 2011-05-01:
Too many sweet women on M3C...:o)
Posted by Anonymous on 2011-05-01:
Those mini blizzards are the perfect size for kids....and me.

Chocolate covered cherry are my favorite
Posted by trp2hevn on 2011-05-01:
I think that promo for the $1.99 mini-blizzard ended on April 30th. My favorite is the Choco Cherry Love with extra cherry stuff.
Posted by Kathy on 2011-05-23:
Our local DQ has a policy that they claim has come from corporate. Last night me/my daughter were there. We ordered a small sundae, medium cone and blizzard to go. They made our sundae and cone and sat it in window. My daughter reached for her cone and the girl screamed at her that she could not have the cone. She said nobody could take their order until the whole order was complete. So we stood there while our ice cream melted while they made our to-go blizzard. I literally freaked on the shift leader. He told me he agreed it was stupid but that it was corporate policy. So, if you go there with a large family to order ice cream, be prepared to stand and watch all your cones, etc. melt while they are making the last of your order. This is the DUMBEST - STUPIDEST policy I've ever heard of. DQ will no longer get my family's business.
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Chewing Gum While Cooking
Posted by Bird man on 04/21/2011
I went through drive thru ordered food then I pulled around front of Dairy Queen at Navasota Texas on04-21-11 in the evening. The cook was chewing gum and cooking at the same time. I think the lady was in the wrong. I almost did not eat the food I ordered. Would you let that Dairy Queen know. there is only one Dairy Queen in that town. thank you for your time. James ps when someone chews gum they tend to spit and i do not like spit from someone else on my burger.
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Posted by Venice09 on 2011-04-21:
Why would chewing gum bother you?

People aren't going to be happy until robots take over the retail and service industries.

Not the OP, just people in general.
Posted by momsey on 2011-04-21:
I'm not getting why it's wrong to chew gum while cooking. Could you please explain?
Posted by Ytropious on 2011-04-21:
Even if the gum found its way out of the cook's mouth I have every reason to believe they would throw away the contaminated food. You have just as likely a time of finding finger nails in your food with that kind of logic.
Posted by Anonymous on 2011-04-21:
good review, very helpful
Posted by Anonymous on 2011-04-21:
Back in the day short order cooks used to flip burgers and scramble eggs with a cigarette between their lips. I much prefer them chewing gum, but that's just me.
Posted by Venice09 on 2011-04-21:
I'm thinking Mel from Mel's Diner. I don't remember if he smoked, but I do remember his T-shirt.
Posted by Venice09 on 2011-04-21:
If I was uncomfortable with a gum chewing cook, I just wouldn't go there anymore. I think a person has the right to chew gum. Yes, even a cook. Maybe he chews it for a reason, like dry mouth.
Posted by Sarah Rhapsodos on 2011-04-22:
Ok. There's not a problem with that, would you have preferred that the cook was smoking a cigarette?
Posted by jktshff1 on 2011-04-22:
I would appreciate an explanation of why that would bother you.
Posted by getoverit on 2011-04-22:
I don't see why chewing gum would be a probllem. But, like Venice says, you always have the option of not going there anymore.
Posted by Anonymous on 2011-04-22:
Food handlers should not chew gum while handling or around food. It's just gross and unsanitary. I can't imagine the owner of this DQ condones such behavior.

Good review.
Posted by Anonymous on 2011-04-22:
Interesting that this review was posted.. I've been doing some research on opening a business and chewing gum while handling food is considered unsanitary and can be found in the safe food handling guidelines.

I imagine it happens in many establishments though and I don't think it's something I would think twice about or would stop me from ordering food.

Posted by RestaurantGuy on 2011-04-22:
While chewing gum is considered unsanitary most health departments will not enfore it. Me personally I do not allow my cooks to do it due to the way it can be perceived by my guests. This review is a perfect example of why
Posted by localgod on 2011-04-22:
"Would you let that Dairy Queen know?" We're sorry Birdman, we do not do that here. Besides, chewing gum while cooking is not unsanitary.
Posted by Anonymous on 2011-04-22:
Good point, Local.
Unless they are chewing the gum like Nellie the Cow, I would much rather see that than seeing them constantly talking over the food with a co-worker.
McDonald's comes to mind.
Posted by Anonymous on 2011-04-22:
localgod, if chewing gum is not considered unsanitary, it wouldn't be found in the safe food handling guidelines. Also, I'm fairly confident RG's answer is spot on, considering he's in the biz.
Posted by Anonymous on 2011-04-22:
Who is Nellie the Cow, L? :)
Posted by Slimjim on 2011-04-22:
I have to agree with the poster here. Chewing gum is pretty much not allowed in most working environments in general. A job where you are seen and serving the public, and your service is cooking their food? No way does that look professional or sanitary. Maybe there technically isn't a problem, but perceptional- it would never be happening if I owned an eatery.
Posted by Anonymous on 2011-04-22:
Don't get technical, JC. *smiles*
If the cook was chewing the gum where the OP could notice then it could be unsightly hence my Nellie the Cow reference.

As stated earlier this week, "nothing good happens at the drive thru these days".
Posted by Anonymous on 2011-04-22:
LOL..when I read your comment it reminded me of this gal I used to work with wayyyy back in my youth. She smacked and popped her gum like nobody's business, I always wondered what she'd do if it ever flew out her mouth and landed in someone's patty that was frying on the grill, but to my knowledge that never happened.
Posted by jktshff1 on 2011-04-22:
Interesting, I've never thought of chewing gum as unsanitary, tobacco maybe, with the spit and all.
Posted by trmn8r on 2011-04-22:
The OP may believe that someone cooking at DQ isn't capable of cooking and chewing gum at the same time.
Posted by trmn8r on 2011-04-22:
Absolutely, jktshff1 - the spitting is bound to put anyone off. It's hard to control spit.
Posted by Anonymous on 2011-04-22:
I tried some Copenhagen once on a dare...I've never been so violently sick so fast in my entire life.
Posted by Venice09 on 2011-04-22:
Jkt, you beat me to it. Tobacco would be a different story. The spitting would be unsanitary. But if the day ever comes when I have to complain about someone chewing gum in a proper manner, then I'm never leaving the house again. There are different ways to chew gum, and assuming someone is not chewing like Nellie the Cow (thanks, Lsal), or snapping bubbles, then what business is it of mine what goes on inside someone else's mouth? It's what comes out of mouths that bothers me, especially when there's no connection to the brain.

My guess as to why it's considered unsanitary in food handling guidelines is that the gum might fall into the food. But seriously, what are the chances? As Lsal said, it's better than the cook talking to coworkers, which is more likely to create a spit situation.
Posted by trmn8r on 2011-04-22:
Venice -> you made me think of the Seinfeld where Kramer returns to work for H&H Bagels, after a multi-year absence. At some point in kneeding bagel dough, his gum falls into the dough. It makes quite a mess.
Posted by Venice09 on 2011-04-22:
See!.. that can only happen in TV Land!
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Blizzard = Butt
Posted by Kyeagle on 04/11/2011
Your recent series of commercials are terrible and meaningless. Just what about backward pants would make anyone in their right mind buy a Blizzard? Or Shaving Bunnies, or the ridiculous Dolphin Guitar. Yes... I do remember your ad campaign. But NO... they do not make me want to pull into the local DQ with my family for a Blizzard.

As a matter of fact, I now think.... Blizzard = BUTT. And that sir, is a poor image for a commercial to convey.

If I were a CEO who turned on my TV and saw this ad campaign, I would be very embarrasssed at the quality and message delivered in these ads being shown during April of 2011. And then I would be on the phone to speak with who is responsible.
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Posted by Anonymous on 2011-04-11:
The ad campaign seems to be working. Whether you love or hate it, the thousands of people here are now aware of it.
At least a handful may go out and buy a Blizzard now.
Posted by momsey on 2011-04-11:
I want a Blizzard.
Posted by Anonymous on 2011-04-11:
Posted by Venice09 on 2011-04-12:
The commercials are dumb, but they do put the idea of having a Blizzard in my mind. Too bad there are no DQs around here.
Posted by Anonymous on 2011-04-12:
They seem to be following in the outlandish skits put on by Old Spice. I find some of them to be rather hilarious. BTW...I love blizzards, so commercial or no commercial, I'm going to have one:)

(Strawberry cheesecake or Oreo Cheesecake)
Posted by trmn8r on 2011-04-12:
Some people may think of a blizzard when they think about their butts. Or a cyclone.
Posted by Ytropious on 2011-04-12:
Lotta people are coming here to post about DQ ads in particular, I think that says something. DQ ads SUCK.
Posted by leet60 on 2011-04-12:
The commercial got your attention and has remained in your memory - the exact point of a commercial. There are many others out there just as ludicrous. At the very least, now every time you see a butt you will think of a blizzard.
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Dairy Queen Commercial
Posted by S2011 on 03/20/2011
Your guitar play dolphin noises makes no sense like a lot of commercials any more. Ad agency have zero imagination, your product is fine but commercials won't bring me in to stores.
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Posted by ticia232 on 2011-03-20:
I think it's making fun of the Old Spice commercials.
Posted by Anonymous on 2011-03-20:
I thought that commercial was funny as hell. I laughed until I cried. To be fair though I was stoned out of my mind.
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False Advertisement
Posted by DODIE2 on 02/24/2011
PANA, ILLINOIS -- We visited the Pana Illinois DQ today, mini blizzards are nationally advertised on TV for $1.49 Right now. We ordered, the total was $5.08. We ask about the special price of $1.49, The girl clerk, stated we never have had mini blizzards at $1.49, They are $2.39.

How can they not honor the national advertisement???? We feel violated, why should we patronize a DQ who does not honor it's national advertisements.

We paid $5.08. We think we got jipped!!!!!!!!!!!! We are not one bit happy. We feel that we should get some kind of re-imbursement!!!!!!!!! What do you think????
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Posted by ontario_girl on 2011-02-24:
Usually those type of promotions are "at participating restaurants". Maybe the one you went to isn't a participating restaurant.
Posted by GenuineNerd on 2011-02-24:
Probably a "non-participating" location. Most fast food ads mention "at participating locations only".
Posted by unhappy999 on 2011-02-24:
I have not seem the commercial but usually there is a disclaimer in very small print that says something like "at participating locations." Maybe this location did not participate in this promotion. I think at DQ you pay before you get your food, you were free to say forget it and walk out if you did not like the price. I don't think you are entitled to any money back.
Posted by trmn8r on 2011-02-24:
I think this is common with chains. The price is whatever it is at that location.
Posted by Ytropious on 2011-02-24:
Posted by Skye on 2011-02-24:
They told you they never carried mini blizzards. Therefore, they cannot give you, what they never had. I just saw this commercial, and on the bottom, it said at:

"At participating locations only. Prices may vary, and subject to change".

Can you call another location, to find out if they are participating?

As for the reimbursement, what would you like them to give you? Not every inconvenience instantly means something should be done to compensate people.
Posted by Venice09 on 2011-02-25:
I always ask before ordering. It's easier that way.
Posted by fast327 on 2011-02-25:
Right on Skye! Your last sentence sums it all up!
Posted by Anonymous on 2011-02-25:
I hate these creepy deadbeat franchise owners who hide behind the 'PRICE AND PARTICIPATION MAY VARY' weasel clause. I hate weasel clauses.

This franchisee likes to enjoy all the benefits of regional and national promotions but when it comes to paying the price of participation eh let somebody else pay that bill. It makes me want to drag the fat owner out into the alley and water board his freeloading ass with a blizzard. How's the brain freeze pal.

Look if you don't want to participate in the regional and national promotions then fine go it alone. Replace the DQ signs with Deadbeat Fred's House of Frozen Treats. A little truth in advertising never hurt anybody I always say.

Good Review!
Posted by momsey on 2011-02-25:
All you have to say when you're presented with a price you weren't expecting is, "thanks, but no thanks, keep the stupid blizzards."
Posted by PepperElf on 2011-02-25:
LR - that's between the franchise and the individual store.

Although you dislike it, the franchise cannot legally force any privately owned chain store to do a promotion. even if you feel they should.

The owners have the freedom to say "no".
Posted by momsey on 2011-02-25:
The franchise owner shouldn't be forced to accept whatever deal the company wants to push on them. From what I understand, sometimes this causes the franchise owner to actually lose money. And on the other hand, if you don't want to pay $2.39 for a Blizzard, you don't have to.
Posted by tnchuck100 on 2011-02-25:
If they do not want to go along with the corporate promotions the drop the franchise. End of problem.

Get with the program or get out!

I would have left them on the counter and walked out.
Posted by Anonymous on 2011-02-25:
If the franchise owner doesn't want to sing from the same sheet of music as the other franchisees then he should lose the brand and go it alone. Nobody is putting a gun to their head making them stick with a particular branding.

Some franchisees are freeloaders. It's just that simple.
Posted by Venice09 on 2011-02-25:
I think you are right, momsey. Some really can't afford to honor special pricing even though they know it will probably cost them customers.
Posted by Anonymous on 2011-02-25:
I think you're right Chuck. If they don't want to play by the same rules the others follow they should find a new game more to their liking.
Posted by momsey on 2011-02-25:
But the corporation allows them to opt in or out to the promotions. So I see no reason for them to close up shop because they choose to opt out.
Posted by Anonymous on 2011-02-25:
You feel violated over an unexpected additional $1.80? That's terrible!!! You should have walked out, left the blizzards on the counter and gone to a different DQ.

I hope you recover from this traumatic experience soon...I don't know WTH is wrong with businesses anymore, would it have really hurt DQ to just give you the promo price and let you know in the future they would not be able to? I don't think so!
Posted by trmn8r on 2011-02-25:
I don't agree that franchisees have to follow all the promotions that corporate throws out there.

This isn't new - it happens all the time. Ever see "At participating locations"? I ignore advertisements typically, but that phrase is burned into my eyeballs.
Posted by GenuineNerd on 2011-02-26:
I know that in some cases, a franchise owner would post a sign informing customers, saying "Sorry, this location does not participate in regional or national offers or promotions" or something similar. This way, a customer would know firsthand if a certain location is participating. I know of some McDonald's locations that choose not to participate in regional or national promotions...usually these would be locations at malls or at Walmarts (before WM replaced most of their on-site McDonald's with Subways.) There have even been promotions in which corporate-owned stores of certain businesses were participating, but most franchise-owned locations weren't. Problem with most fast food (or other promotions) is, especially when the advertising is heavy, that the public expects most, if not all, locations to participate in the promotion, but get disappointed or angry when they visit a location that chooses not to participate. Especially when coupons are involved...the coupons are included in Sunday newspapers or mailed with weekly advertising circulars...some locations would refuse to accept the coupon for those same reasons...they chose not to participate in the promotion, even if it is heavily advertised.
Posted by Skye on 2011-02-26:
I think that's a good idea, but they don't want customers to turn away due to this type of sign. They have a goal to make money, so they may assume just because they are not part of a promotion, that shouldn't stop a customer from still visiting their place and purchasing the next best thing, to what they may have originally went in for.

All a person has to do, is ask before ordering, if said special is available. DQ should have told them we don't carry mini's, but they went ahead and prepared regular blizzards. They were trying serve the customer something, but it wasn't what the op wanted. The op should have just said no thank you, refund please. But DQ is good anytime, even if it's not a mini.
Posted by Venice09 on 2011-02-27:
Skye, I think they did get mini blizzards, but for $2.39 not $1.49.

"The girl clerk, stated we never have had mini blizzards at $1.49, They are $2.39."

Isn't $2.39 a lot of money for a mini blizzard?
Posted by GenuineNerd on 2011-03-06:
$2.39 is the regular price for a mini Blizzard at the DQ's I patronize. Typically, Blizzards would sell for $2.99 (small), $3.49 (medium), and $3.99 (large). Prices at DQ (as well as a lot of fast food places) went up dramatically in recent years. Even a small DQ cone is $1.49 now.
Posted by Alberta Boyt on 2012-01-07:
Same problem here in Canada. TV advertisment says 2 double cheese burgers for $5.55, but when I went to the Dairy Queen on Stony Plain Road in Edmonton the franchise refused to honor the special. Enailed Head Office in Minneapolis....no response. They have lost my buisness.
Posted by abuchheit581 on 2012-01-13:
Different locations have different costs for doing business. This is why Mall locations for franchises usually do not honor chain ads. Their cost of doing business is usually more than other locations. For example,how can you expect a location in New York City to sell a product for the same price as a small town. The overhead is just too high.
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