Poor craftsmanship and not taking responsibility for mistake
DALLAS, TEXAS -- I just wanted to let everyone in Dallas know not to call Dalco Air Conditioning for service. They replaced my furnace, and they said they needed to replace my air conditioning coil as well. The furnace worked great, but come summer the house wouldn't get any cooler than 84 degrees, no matter what I set the thermostat to.
I called them in May, June and August, each time they charged me for service that wasn't needed. Plus my electric bills were twice as much as they'd been the previous 20 years. I complained and they sent someone out at no charge and said there was nothing wrong and "it's the hottest summer on record" which it was not. I finally climbed up into the attic to see what was going on (which was very difficult for me to do with my bad knees). It turned out that they left a gapeing hole in the fabricated box connected to the furnace and I was literally air conditioning the attic. When I closed the hole with duct take, the house became several degrees cooler within about 20 minutes.
I wrote them asking for them to reimburse me for the additional electric charge because of their poor workmanship and they said there was nothing wrong and that my boys were turning the thermostat down and that's what caused the high electric bills. If the temperature wouldn't go below 84, then it didn't matter what the thermostat was set at. They also claimed that a dirty filter (two weeks old) was causing the problem and that the fins on my outdoor unit were dirty (which I keep clean). They said nothing more than it wasn't their fault.
I filed a BBB complaint and they claimed I hadn't complained to them previously, but I had documentation that they had charged me for calls four times during the summer (but those weren't complaints according to them). I answered the BBB resolution that I wasn't satisfied and explained why.
I just wanted to let people know not to do business with Dalco so they won't be cheated like I was.