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Dalco Air Conditioning


2 Reviews & Complaints
www.dalcoac.com

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Worst Company I Have Dealt With!!!!
Posted by Credit Guy on 08/30/2011
I wish I would have found these reviews before I made my purchase with them. My unit is only a month old and I have had them over there at least 5 times, so with that being said the problem is still there. Now they won't even come out to address the issue unless I pay although I'm still under warranty through them and have a 10 year parts and labor warranty as well. JD comes across as a nice guy when you 1st buy from them but after the sale you're just a number like everyone else. Every time they come out they will tell you that there's no problem or if there is a problem that they PERSONALLY caused, they want to charge you to fix it. It's people like them that ruins it for good ethical companies that are doing things right. PLEASE be very careful if you do call on this company for service or installation. I had to hire another company to come out and inspect the issue and told me they way my drain lines were re-routed was wrong. When I emailed JD about it he said they were really busy, so I offered to have someone else come fix the issue and I would send them the bill.

That must have ticked him off that he said he would not discuss or address the issue again if I do not pay them to fix it when they installed it wrong. I guess you can fix Stupidity so be very careful because you will be like me if you do not do your research.


     
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Posted by At Your Service on 2011-08-30:
Remember that the labor, under warranty, is generally only covered when a part, also under warranty, is found to be defective.

It's not unheard of that a customer could complain about a problem that simply can't be replicated or is not under warranty. In which case, there would be a cost for making a house call.
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Poor craftsmanship and not taking responsibility for mistake
Posted by Tired on 08/02/2006
DALLAS, TEXAS -- I just wanted to let everyone in Dallas know not to call Dalco Air Conditioning for service. They replaced my furnace, and they said they needed to replace my air conditioning coil as well. The furnace worked great, but come summer the house wouldn't get any cooler than 84 degrees, no matter what I set the thermostat to.

I called them in May, June and August, each time they charged me for service that wasn't needed. Plus my electric bills were twice as much as they'd been the previous 20 years. I complained and they sent someone out at no charge and said there was nothing wrong and "it's the hottest summer on record" which it was not. I finally climbed up into the attic to see what was going on (which was very difficult for me to do with my bad knees). It turned out that they left a gapeing hole in the fabricated box connected to the furnace and I was literally air conditioning the attic. When I closed the hole with duct take, the house became several degrees cooler within about 20 minutes.

I wrote them asking for them to reimburse me for the additional electric charge because of their poor workmanship and they said there was nothing wrong and that my boys were turning the thermostat down and that's what caused the high electric bills. If the temperature wouldn't go below 84, then it didn't matter what the thermostat was set at. They also claimed that a dirty filter (two weeks old) was causing the problem and that the fins on my outdoor unit were dirty (which I keep clean). They said nothing more than it wasn't their fault.

I filed a BBB complaint and they claimed I hadn't complained to them previously, but I had documentation that they had charged me for calls four times during the summer (but those weren't complaints according to them). I answered the BBB resolution that I wasn't satisfied and explained why.

I just wanted to let people know not to do business with Dalco so they won't be cheated like I was.
Read Company Response
Company Response on 4/10/2008:
Over the last several weeks, we've had a customer mention the complaint this former customer posted. First let me say, we did not charge her each time our Service Technician went to her home. In fact, I went out to her home and did not charge her for my time. We only charged her for A/C maintenance one time, and the installation for the furnace and coil. There is no possible way there could be a gaping hole between the furnace and so-called manufactured box. The manufactured box is the Evaporator Coil that fits tightly to the furnace as produced by the equipment manufacturer. A duct tape repair would never correct a problem of such magnitude. With the house in the condition this one is, very dirty, an air filter would be plugged in two weeks. Finally, the BBB found Dalco at no fault in regards to her complaint. J.D. Points, V.P. Dalco Air Conditioning "The Craftman of Comfort Since 1963" 214-381-1445
     
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Posted by Anonymous on 2006-08-02:
What is "duct take"?
Posted by Hugh_Jorgen on 2006-08-02:
Find someone reputable and have them permanently fix that hole in your ductwork - duct tape won't last very long. Good luck.
Posted by Anonymous on 2006-08-02:
SloMo ~~ Don't ya think they meant duct tape? Honestly that was a very easy typo to decipher. Hmmmm. Maybe you could re-read the review, ya know now the big typo caper has been solved, and offer a comment on the review. :-}
Posted by Anonymous on 2006-08-02:
Dalco Air Conditioning sounds totally incompetent. I'm no expert but that sounds like a no-brainer for a professional heat & air tech.
Posted by Sparticus on 2006-08-03:
Sounds like they left a little something during the initial install to help guarantee some return business. I do believe they are liable for your costs due to their improper installation. However I think it would be a hard long fight at this point.
Posted by Anonymous on 2006-08-03:
Awspie--It seems to me that any one who posts should review their information before posting. Why should I have to interpret what they were seemingly meaning to say?
Posted by Tired on 2006-08-03:
SloMo - I take it you've NEVER made a typo?
Posted by exit on 2006-09-01:
I'm a long time customer of Dalco Air Conditioning .I have used them for 3 of my houses. I'll have you know they are one of the best Heating and A/C service Company in Dallas. they been around for 40 years. Have you listen to the news lately everbody has high eletric bill this year. you can't compair 20 year ago to 2006. I hope you find some company that will fix your problem. But nobody will be free to come out and diagnostic your system.
Posted by Tired on 2006-09-04:
Good luck with that Exit. Sooner or later they'll cheat you too. You've just been lucky so far.
Posted by truedat on 2009-12-08:
Dalco A/C is a great company. I recommend them to anyone lookng for a good, honest A/C company. Had two air handlers installed. No problems. My electric bills went from $300 a month to $100 a month. I would call that savings. As stated in the response, doesn't matter when you change the filters, if your house has a lot of dust or pet dander - it can easily clog a filter within 2 weeks. Dalco is a reputlable and honest company.
Posted by Credit Guy on 2011-08-30:
I wish I would have found this before I made my purchase with them. My unit is only a month old and I have had them over there at least 5 times, so with that being said the problem is still there. Now they wont even come out to address the issue unless I pay although I'm still under warranty through them and have a 10 year parts and labor warranty as well. JD comes across as a nice guy when you 1st buy from them but after the sale you're just a number like everyone else. Every time they come out they will tell you that there's no problem or if there is a problem that they PERSONALLY caused, they want to charge you to fix it. It's people like them that ruins it for good ethical companies that are doing things right. PLEASE be very careful if you do call on this company for service or installation. I had to hire another company to come out and inspect the issue and told me they way my drain lines were re-routed was wrong. When I emailed JD about it he said they were really busy, so I offered to have someone else come fix the issue and I would send them the bill. That must have ticked him off that he said he would not discuss or address the issue again if I do not pay them to fix it when they installed it wrong. I guess you can fix Stupidity so be very careful because you will be like me if you do not do your research.
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